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 Review by nlocklin 
UPDATED: 49 days ago
member for 8.6 years, 2619 visits, last login: 21 days ago
 Pittsburgh,Allegheny,PA
 $45 per month
 about 5 days
 "Fast, easy to get set up"
 "Dealing with a big ISP, getting kind of pricey"
 "Go somewhere else"
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I ordered the 3 MB down/256k up package on a Monday from www.comcastoffers.com, got a free cable modem, a $50 gift card to Barnes and Noble, and $19.95 for 6 months (after which it is $40/month). The modem and self-install kit arrived by UPS on Friday, and I was up and running after a few hours of dealing with wiring issues (I live in an apartment building with ancient wiring and the old A/B cables... the trick was to hook the splitter up to the A cable and not the output from the box that joined the A&B cable).
So far I've been pretty happy with Comcast... we'll see how it goes!
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Update Feb. 1, 2005:
My connection speed dropped to dial-up levels tonight. When I called Comcast technical support for assistance, the Comcast rep. got extremely upset. Apparently they have been doing "speed upgrades" in my area, and he told me he was "sick of all you f-ing idiots calling in to complain that our service wasn't working." He told me I could either wait "a couple days or a couple weeks" for the problem to be fixed, or he could send a technician out to my house who would probably not be able to do anything and that I would probably be charged for that call.
My apologies for being an "f-ing idiot" and expecting my service to work. I've never heard of a company's service rep's being so rude. I just don't understand it. Hopefully the service will be back up to normal in a few days, and I won't have to call again - talk about an unpleasant experience!
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Update Mar. 7, 2005:
A Comcast rep. called me at home and said that they had identified a problem affecting the speeds of customers in my area after the upgrade and that it had been resolved. My speeds are back to being what they should be (I'm getting about 3.5 Mbps, which is about right for my setup).
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Review by b10010011
UPDATED: 179 days ago
member for 5.2 years, 2190 visits, last login: a few hours ago
Bellingham,Whatcom,WA
$52 per month (month by month)
about 14 days
"Its OK when it's up"
"high latency, frequent service outages, poor customer support,"
"If its your only choice for broadband then you are stuck with it."
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Still sucks, but I have no other choice so what am I gonna' do?
Recent "upgrades" are a farce. Power boost is pure B.S. a few seconds of faster speeds is all it takes to fool all the online speed test sites (like Broadband Reports) and make it look like you have a 12 megabit connection.
Local cable lines must be held up with kite string as anytime the wind blows the cable goes out and it takes them three days to put it back up.
If I had even ONE other choice for broadband I would leave Comcast in a instant.
Phone support sucks.
Two week wait for service call
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 Review by nakedland
UPDATED: 326 days ago
member for 7.5 years, 1875 visits, last login: 13 days ago
Arlington,Snohomish,WA
$45 per month
"None. Comcast is the worse"
"Customer support. It sucks. Avoid Comcast"
"Cable/DSL is the only way to go"
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I've been with cable since day one it was offered where I live. Then, it was TCI, later became @home and then ATTBI. (Now going to Comcast) In the beginning, it was a nightmire. Trying to get, and stay, connected was horrible. It was common to be down on a daily basis. Best part about TCI was it was local and you had local offices to visit when you needed help. @home took over and the connection problems lessened but the customer service sucked. ATTBI took over from there and the connection problems all but went away. I think we've only been down a couple times in the last year. Speeds have always been near the top of the range. And when we've had outages, they are quick to give credits when a customer asks. But, with the good comes the bad. Their customer service is the worse. They tend to talk down to their customers. Instead of truly listening and helping they tend to find words in what your saying and then read from a script. Your best bet for getting true help with someone who is listening is to get to Tier 2. Not many people know this. Thankfully, after becoming a cable pro, I've learned how to get to Tier 2 without ever dealing with Tier 1 folks except to get them to transfer me "upstairs". Since I've learned this route, II've never had a problem with their customer service. Comcast takes over soon. I sure hope they are good.
Update: Comcast service has been steady but their customer service sucks. They will read from scripts 99% of the time if you need to call for help. For folks that are new, like my mother, their rep's are no help and confusing.
If they improved their customer service, they'd be seen as a top notch comany.
One wish I've always had though is that we could get more cable competition in our area.
Update: If there was anything else available to us in our neighborhood, I'd drop Comcast. They are gone as soon as something else comes in to our neighborhood.
12/26/2008:
Comcast is gone for good. Even dumped the TV portion. Their service is horrible and reliability is even worse in our area. And watch your bill, last month they added almost a $100 extra to our bill, when confronted they said there wasn't an overcharge, when I pushed it further they looked at it more closely and realized they did overcharge.
Comcast is a joke and should never be considered over Verizon.
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Review by JBParsons
UPDATED: 1.2 years ago
member for 7.1 years, 142 visits, last login: 11 days ago
Michigan City,La Porte,IN
$46 per month
"Speed is increased over time."
"Eratic reliability, low upload speed, high price, prices go up"
"Necessary, but over priced"
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I've had the service for many years - since it was made available as @home.. Initially it was very erratic for about a year; then it worked fine for several years. In 2002 ? service became very eratic again very slow with many outages for hours or days. Tech came and replaced outside line, inside line, connectors, splitters, filters, etc.and things were fine for close to a year.
More recently I loose the connection numerous times each day usually for only a few minutes at a time and sometimes longer. How do I know? By using dslreports.com to monitor my connection. By the time I call Comcast it works
It's Comcastic = High price Low value.
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Review by viterbi
Posted: 1.3 years ago
member for 4.2 years, 23 visits, last login: 51 days ago
Atlanta,Dekalb,GA
$45 per month
about 65 days
"Cant think of any"
"Turned off my service because I gave the technician a bad review after he failed to show up for the installation."
"Avoid this piece of crap cable company...dont put yoursefl through this!"
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Just avoid these people all together. Even the supervisors are impossible to deal with!
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 Review by sclement
UPDATED: 1.4 years ago
member for 7.4 years, 1330 visits, last login: a few hours ago
Spanish Fort,Baldwin,AL
$50 per month (99 month contract)
about 10 days
"Consistent but relatively slow"
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Expecting 10Kb update which will compete with cable modem speeds
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 Review by ObWAN
Posted: 1.4 years ago
member for 6.3 years, 227 visits, last login: 1 year ago
Saint Paul,Dakota,MN
 Business customer
$69 per month
"NONE NONE NONE NONE"
"I pay for 4meg/400k - NEVER get close - see below today inconsistent - Terrible Support"
"As soon as Quest is here I'm back to DSL where I belong!!!!!!"
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Today is a bad day to have Comcast (happens about once a month or more)
Test Results today 9:00AM - 3:30PM (I can't get any work done so I'm shutting her down)
netAccess 473/41
speakeasy 306/34
broadstar 203/56
linkline 271/29
speakeasy (CA) 186/29
I've been a systems administrator for over 20 years. I have a very simple home/office network, Motorola SB4100 / NetGear Range Max / MAC G4 - built to to the hilt / 3 PC's none less then a P$ with 2Gig RAM - earliest OS Win 2K-Pro.
According to ComCast Support all is well on their end and it MUST be me! Have rebooted modem 5 times with as much as an hour downtime. Need I say more ???????
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 Review by bent
UPDATED: 1.4 years ago
member for 5.1 years, 1553 visits, last login: 2 days ago
Longmont,Boulder,CO
$55 per month
"nice and fast when it works"
"had some problems, but is ok now"
"if they can keep the 100% (or close) uptime, i'll stay"
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so i've had comcast for a while now, and i used to love it. lately, over the past month or so, the service has become very unreliable and very often super slow (i got a speed test result of 12/144 tonight! should be 3000/256, and when its working, it is.) I'm looking into my options, including wireless (i've heard good things about Mesa here in Longmont) If Comcast can't get their stuff together here, I'm gone. $55 is WAY too much to pay for speeds that are often in the 56k dial up range. I'm curious if anyone else here in Longmont CO (or elsewhere in Boulder county) is having these same problems?
update 12-23-04
so i've been having this problem intermitently for the past month or so. finaly, after having my work interupted for the god-knows-how-many-th time, i decided to call tech support and see what the problem was. the phone tech was able to ping me and duplicate the severe packet loss i was experiencing. he said that it was probably the modem, and that thwy would roll a truck to test and replace it if necessary.
that was on tues the 21st. my service call was schedualed for today from 4-6:00. after waiting for 2 hours, i called to find out where the tech was, and was told "your service call was canceled because there was a service outage in your area at the time of your complaint" no call, no show, nothing. if *I* did that at *MY* job, i'd be *FIRED* arrrggg i'm pissed. no other alternative, which makes it even worse  i have a line monitor set up so i can document these constant service outages and get some of my $55/mo back.
update 1-03-05
go figure... not a single outage or slow down since i complained and set up the line monitor. i guess they fixed what ever it was that was causing the problem.
update 1-13-05
So it's been running at 100%, no noticeable slow downs. NOW i'm getting what i'm paying for... a very fast, very reliable connection. thanks Comcast
update 2-13-05
Over the past year, I've had some intermittent speed/reliability issues, but they seem to have fixed whatever was wrong, because I am getting advertised speeds on a regular basis now. Now lets see if can stay good for more than three months at a time.
update 10-3-07
Oh. man. My connections been great for a while now, but recently went to hell, with bad packet loss on the last 2 visible hops:
»/linequality/nil/2289983
»/linequality/nil/2289987
Comcast, to their credit, has admitted they have a problem here, but so far (couple weeks) no solution. As I've said before, the speed is decent, but god damn. Seagate and IBM both have good sized offices here, and with CU right down the road, suburban Boulder county isn't exactly the sticks.
Throw some money at your network here and retain some (mostly) happy customers.
update 6-24-08
Wow. they've managed to go almost a whole year with out pissing me off bad enough to write a review. Speeds are half or less than what they should be. Tech coming on Saturday.
Followup comments:  joos
join:2008-06-26
Taunton, MA | :) the default gateway for all comcast modems is 192.168.100.1.gateways are 192.168.0.1 user/password is comcast/1234 | |
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 Review by morph3ous
UPDATED: 1.6 years ago
member for 7.5 years, 1993 visits, last login: 6 days ago
Miami,Miami-Dade,FL
Contract price not specified.
"Fast, Reliable the majority of the time"
"Goes out quickly during prolonged power outage."
"Very good broadband option"
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Comcast Internet has been very reliable for me. It goes down about 30 minutes after power goes out. My equipment has a few hours of backup battery power, but most people would not even notice this. This is a minus in comparison with DSL. (We have an RT and they bring a Diesel generator out after hurricanes.)
Overall very good and highly recommended in my area.
Lately, Jan - Late Feb 2008 the service became incredibly unreliable. It seems to have gotten better again. Only time will tell.
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Review by BosstonesOwn
UPDATED: 2 years ago
member for 6.9 years, 2457 visits, last login: a few hours ago
Everett,Middlesex,MA
$68 per month
about 2 days
"The pings during the day"
"Pricing If you don't have cable tv"
"Has issues , but seems to be getting better"
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Has trouble sometimes but being a monopoly to our area we sort of expect it.
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