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Review by JollyStomper
Good "Fast. Surprisingly reliable..."
- Location: Pompano Beach,Broward,FL
- Cost: $43 per month
- Install: about 6 days
Bad "Took too long to get here!"
Overall "I'm spoiled! Connection is rock-solid."
|Pre Sales information:|
Value for money:
It started when I received a flyer indicating Comcast HSI was now available in my area. Finally!! I waited two years for this day. So, on 1/6, I called and signed up. I got a 3 month promo of 29.95/Mo for the first three months. According to the sales rep, I just missed the 22.95 offer. Whatever. I was scheduled for the following Monday morning, 1/12.
The big day comes, and at around 10:30, the tech arrives. Very thorough and polite. He checks my wiring, replaces a faulty splitter and some frayed, cheap cable, checks the signal, and all is in perfect range. So he connects my modem, a Motorola SB5120 and it obtains block sync right away. I connect the modem to my xp machine and fire it up. I tell the tech not to install the software as I know the registration process for SAS. Run through the registration, not working. Doh! After checking, I find there is an error (mine) in my proxy settings and quickly correct it. After completing the modem registration, BAM! Up and running. Of course, you know the first thing I did with my new broadband connection was run a speed test right here at dslreports.com. Hitting the caps at 3.2Mb down/249Kb up. I'm happy!
Since then, I have set up a smoothwall firewall box and my home network: Two WinXp boxes and a Win2k Adv. Server box through a Linksys 5 port switch. All is well and good with the world there. There was one minor hiccup a few weeks ago where the speed dropped to a crawl for about an hour, and that was at a time when I should've been in bed anyway.
In regards to the infamous "invisible caps", I'm not fazed. However, if I receive a letter (which I doubt), I'll drop it like it's hot and go back to dialup, as hard as that may be to do. I won't waste my time or Comcast's with the jerkoff dance.
I set up my email accounts w/o difficulty, and they seem to work fine, but I go through a seperate provider for my mail anyway so no biggie there.
As far as Tech support goes, I haven't had to call for anything, and I won't need to unless all my equipment is ruled out on my end. I know enough of what to do so I can avoid calling support for the most part (I meant to leave the radio button/s unticked by tech support for not rated but, oh well...).
Overall, the service rocks!!! And a big shout out to my installer who did an excellent job!
Everything is still rolling smooth, no complaints, really. I think i could get the 4Mb d/l in my area, but I don't need it. The speeds are consistently stable overall.
Still no beef with the service (unless you count prior DNS related issues: I never used Comcasts'). Still lovin' it!
After a move to outside of Atlanta, still going strong. No complaints. Can't comment on things like support because, frankly, i never needed them.
Still no probz. Powerboost is very interesting, and my home network has grown. Connection is still rock-solid. I'm blessed...
The connection is still good for me. Network now incudes a PIX 501, a 3500 switch, a Wii, an xbox360, some more computers and a partridge in a pear tree...
Nothing new to report, except maybe the new speeds coming to the area.
Still no issues. Recently got CDV and dropped my phone line. Everything still works! Curious about when D3 comes to my area though...
The service is still swell. Some issues here and there w/CDV, but minimal at best. I have faster speeds. Good stuff...
member for 11.1 years, 5292 visits, last login: a few hours ago
updated 216 days ago
Review by pr1mo
Good "Awesome speeds, reliable connection, great support"
- Location: Harwood Heights,Cook,IL
- Cost: $82 per month
- Install: about 5 days
Bad "Price could be a little lower, much lower."
Overall "Best broadband connection I've ever had."
|Pre Sales information:|
Value for money:
I ordered Comcast High-Speed Internet after the ATT merger. Cable HSI + Basic Analog for $45.95 I think. Was up and live in about 5 days. Information over the phone was very helpful. Tech came out on time, set up my line and I was on. Haven't had any problems since. I've had my connection for a good year and a half. Tech gave me the RCA DCM305 cable modem. Tech made the cable length extra, extra, extra long. Awesome ISP nonetheless and I'll stick with them unless some much more superior ISP rolls around my city.
In short, haven't had any serious problems at all, maybe 1-4 short downtimes in all. I'm exceptionally satisfied with this ISP.
Also, I stated upload could be higher. With this new speed upgrade coming in the beginning months of 2005, I'll be even more ecstatic. 6.6mbit/768kbps is wonderful.
As of November 20th, 2005, I'm receiving speeds of around 8800-9300kbps download and 650-700kbps upload.
I'm more than satisfied
UPDATE: Well, I am still with Comcast, and I have to say, it's truly been a wonderful experience. Right now I'm on the BLAST! tier, and my speeds are amazing. Download I'm averaging around 1.9MB/s - 2.4MB/s, upload is ~460KB/s.
It's been 3.5 years since my last review, and nothing has changed besides my speed upgrades. I've been more than satisfied, but like I said in my previous review, the price could be lower. During those 3.5 years as a Comcast customer, I have had 2 or 3 downtimes TOTAL, all of them surpassing no more than a full day.
Updated 5/17/2013: Speeds are currently in the 50+Mbps/s (down) + 10+Mbps/s (up) - service has been very reliable, have yet to experience serious connection drops.
member for 10.4 years, 4747 visits, last login: a few hours ago
updated 337 days ago
Review by wolves01
Good "Much Improved the last few years"
- Location: Crystal Lake,Mchenry,IL
- Cost: $52 per month
- Install: about 3 days
Overall "Best internet speeds around"
|Pre Sales information:|
Value for money:
After my horrible experience moving into our new home three years ago, I have to say I'm a pretty happy camper. My internet speeds are insanely fast 50 down/20 up and the connection is rock solid. We don't use the land line much, but it is reliable and the call quality is good.
I have also been very satisfied any time I have had to call in for support. I think Comcast has really made strides in this area. Hope it continues
Bought a new home recently and next to packing and physically moving boxes, dealing with Comcast was by far the most difficult part of the move. Our service was disconnected at our old house a week earlier than we had requested. It took several phone calls to get it turned back on. Incurred new set up charges, which I was able to get reversed. New home was installed on the scheduled date, but the phone numbers were not ported, DVR's did not work correctly and internet speed tier was not the same as before. Now my price has also increased considerably due so many reps messing with the account that I'm not even sure what packages I have anymore. Today I find out that when they prematurely disconnected my services that my number went back to Vonage and they are not sure if they can get it back. I used to be a very satisfied customer for several years, but I have now begun to explore other choices. I'm also a Comcast Business Class customer at my insurance agency and feel it's time to pull that service away from a company that no longer appreciates me as a customer.
After living with 28.8 Dial up for the past 4 years, I was going to get the first broadband option that was available. I tried to get DLS wireless twice, but was unable to get it due to trees, and SBC seems to be in no hurry to upgrade my neighborhood. I received a mailer on Monday offering Comcast for $19.95 for the first six months. I called immediately, and was up and running by Thursday afternoon. The tech was actually 40 minutes early. He was polite, friendly, and professional. We got signal to the modem immediately, and I completed the self install in about 15 minutes. My first download was 8.8MB and only took 40 seconds. My speed test was 1730/247. Not sure where to test pings, but when I went to Nascar 2003 online servers, it showed them to be in the 55-85 range.
After 1 1/2 years of good reliability, my service has done a complete 180. Apparently Comcast is doing some type of upgrades in my area for VOIP which is causing HSI customers to become disconnected. Me and two of my neighbors were all completely down from March 22-24th due to this. Comcast stated they could find no problem in their network and set an appointment to have someone come out. Instead of sending out one tech to fix the problem, each neighbor had to have a separate appointment, even though all three techs climbed the exact same pole and did the exact same thing to fix each one of us. I understand that things go wrong occasionally and I dealt with it, until last night. My service is once again completely down along with one of my neighbors. I called support and was told to power cycle my modem.(as if I didn't already try that one) After working with a tech that could barely speak English, I demanded an appointment for the next day. I was told that was impossible, and asked to speak to a supervisor. While being transferred, I was disconnected, and had to start the process all over again. If there was another choice for broadband in my area, I'd switch in a heartbeat, but for now, they are the only game in town.
Well it's been about a year and a half since my service issues, and since then, my service has been outstanding. Excellent reliability, lightning fast downloads, and awesome ping times. Hopefully that will continue. I also recently upgraded to the gamer tier. A little higher upload would be nice, but overall I am back in the 'happy camper' category with Comcast.
I have not had a single service disruption, or even a slowdown since the last update. Other than it still being pricey, I have had outstanding service since my issues 2 1/2 years ago.
member for 11.4 years, 2807 visits, last login: 1 days ago
updated 340 days ago
Review by Phoenix22
Good "Rock Solid 100x+ faster than any dsl, that I'm familiar with. Measured speed at 3 sites of 35+mg.../128mg"
- Location: Grandville,Kent,MI
- Cost: $62 per month
Bad "none ever"
Overall "It is the only game in town, period! Comcastic! Really 05/10/13.....still"
|Pre Sales information:|
Value for money:
There is a choice of speeds....... The initial order and install was fast and instantaneous. The upgrade to open the pipes was over the phone and also instantaneous. Performance is Rock Solid! I lease their modem, which is replaced free of charge for power surges or technology changes. The IP is actually static, however it accesses it dynamically.
Update the speed..........35mg....dn...and 12mg....up.....that's blasting......oh......and the IP Telephone thingie..........never fails...............they are still the only game in town and the price has not changed very much.......i'm gettin' biased......but hey........always connected....and you can purchase speed up to 100mbpd
I run w/2 modems........all though you do not have to.........this allows me to shut the PC/ Router/ PC MODEM/HP8600 Wireless printer/Sound System and Shredder........ down at night........... on the power strip
member for 12.3 years, 1809 visits, last login: 1 days ago
updated 344 days ago
Review by jmaninpgh
Good "Always on, decent speeds, fairly consistent lately"
- Location: Allison Park,Allegheny,PA
- Cost: $49 per month
- Install: about 3 days
Bad "Cost, some slow periods"
Overall "Best bang for the buck in my area."
|Pre Sales information:|
Value for money:
02/28/2012 Update - Everything has been going very smoothly. I had some issues with a wireless router that caused my speeds to fall. After diagnosing that and replacing the router, the wireless speeds are incredible. I have old hardware to begin with and need to upgrade the main PC this Spring.
Bundled with the triple play option, so exact costs for the internet connection are not known to me without doing some digging. I am not a big downloader, but when I do I don't really have any complaints. I am not paying for any super high speeds though.
07/12/2005 Update - Nothing new to report. The service has been flawless for several months now. I think it is faster now than when I started with @Home. I am hoping I am not jinxing myself, but I don't have any complaints at the moment.
Having been an original @home client, I have gone through a lot of highs and lows with this service. The transition period was horrible as I had to have my modem replaced because it was not compatible with the ATT Broadband service. After that 3 week period, things have been okay. Every so often the service might go down for a few hours or so. The tech support help that I have needed has been decent once I get past the Level one guys. But, it has usually resulted in a service call.
Of course, the speed was better during the @home period, but considering the alternatives available to me, its still okay. Of course, I am not a power user downloading a lot of stuff or playing a lot of online games. And lately, my tested speeds have exceeded the 1500 download barrier for some reason.
All in all, its been an okay service. Not as great as the original @home service but better than some of the alternatives I have checked into. I just hope the transition to Comcast and/or any future cost increases won't have any impact on my decision to stay with the service.
member for 12.3 years, 739 visits, last login: 12 days ago
updated 2.1 years ago
Review by damox
Good "Connection is fast and reliable."
- Location: Olympia,Thurston,WA
- Cost: $43 per month (month by month)
- Install: about 90 days
Bad "250 Gigabyte cap"
Overall "No competition in this area of the country."
|Pre Sales information:|
Value for money:
Updated 01-08-2012 I just want to say that overall, I think Comcast is doing a good job in this area. They have been nice about certain things. My Internet situation certainly could be far worse.
UPDATED: 12/01/2011 The connection has been good lately, but several months ago we went through an entire month of constant disconnections. I thought is was our router so we replaced it, but the problem continued. I was getting ready to purchase a new modem, when the problem completely disappeared. Obviously, it was a Comcast issue, because after replacing our router we did nothing and suddenly everything got better. We were on the verge of moving to Comcast business, since my son works from home, and since his work involves the Internet. We may still move to Comcast business, mainly because it is hard to live with this insufferable cap, but I'm waiting just a bit longer. Although our connection speed is a great deal better than when I first signed up with Comcast. I really don't view Comcast in the same light as I once did, and I am not as pleased with Comcast as I was, but what other choice do I have in this area, except to move to Comcast business. This part of the country has no real competition, when it comes to the Internet, so Comcast basically has you where they want you (you know by the . . . ., and they can do whatever they please).
UPDATED: 2/19/2009 In my last review I mentioned that the inconsistent "speeds" that I was experiencing when Comcast first increased the bandwidth in my area. That has completely disappeared. My download speed is very consistent, and my downloads are almost always around 1.5 megabytes per second, whether I do one or twenty. Apparently Comcast has adjusted whatever it was that needed adjusting, and I actually have good download speeds all the time! I do not know if it was their Traffic Management System over reacting or some other flaw in their system, but I am so glad that it's been fixed.
UPDATED: 12/31/2008 Usually I only update once a year, but since things have changed considerably in the past month I wanted to acknowledge the changes. In the past ten days or so, our bandwidth has doubled from 6000/786 to 12000/2000. I have noticed a difference in my downloads, though it is not consistent. I download a lot of large files, and sometimes I'll see speeds of 1.5 megabytes per second, while a few minutes later downloading a different file, my speed will drop to anywhere between 150 to 400 kilobytes per second. I'm assuming that is Comcast's new traffic management plan. In any case the new bandwidth is better than none at all. I also appreciate the fact that the price hasn't gone up. We are considering getting the High Speed Package that would give us speeds up to 30000 megabits down, but that will cost an additional $23 a month. I guess I'll have to wait and see if I still have my job at the end of May. Comcast has upgrade their mail center, making it possible to check both voice and e-mail on the site. It seems like they are making an effort to provide more services.
We haven't done too badly in terms of the bandwidth limit. We've been about 20 - 30 gigs below the limit every month so far, including this one. I understand that next month Comcast will make a bandwidth meter available on their site. That way I can check my numbers to make sure that they agree with Comcast's.
I'm going to say that overall, I am more pleased with Comcast than I was previously.
UPDATED: 11/16/2008 We've been with Comcast for about 5 years now since they took over the old ATTBI. In the past several months I have grown somewhat dissatisfied with Comcast. We really haven't had many connection issues, only one in the past 8 months that I can think of. Comcast is in the process of instituting the new bandwidth limit and though we are usually below the threshold, I have to keep a constant watch so we don't go over. I hear of the great bandwidth or speed that people elsewhere in the country are experiencing, but since we're out here in the Pacific Northwest, we're not going to see a significant "speed" increases anytime soon. As it was with the previous upgrades, we will be one of the last areas to see Comcast's higher bandwidth simply because there really isn't much in the way of competition out here. Apparently Qwest is rolling out higher bandwidth, but not in this area. In any case, we'll on getting what we can until something better comes along. Things could certainly be worse.
UPDATED: 3/22/2008 The Comcast experience is just about the same. Nothing has really changed in the past year. I yearn for greater bandwidth, as my son uses quite a bit with his activities. Some times those download numbers dip pretty low. I may look into jumping up to 8 megabit down for $10 more, but from what some others have said, they didn't notice a difference between the 6 megabit and the 8 megabit packages. I sure wish Verizon had service in this area and offered Fios. Unfortunately, Qwest is the only other real game in town. No technical problems in the past year, except for a couple of brief outages.
UPDATED: 3/25/2007 My experience with Comcast overall, continue to go fairly well. Connection speeds continue to increase as does reliability. That's the good thing. Tech Support, however, is another thing! The other day I had my first outage since I can remember. It lasted two hours. When I tried to call Comcast, I could never get through to a real person. I was cut off twice getting the message that my call couldn't be completed and that I should visit "Comcast.com" for more information. To my knowledge there is no useful connection information at Comcast.com. As I suspected, it was an area problem that affected not only my internet connection but my cable tv as well. That Comcast does not direct users calls to a recording explaining that there is an outage in such cases, or post that information on their web site, is just plain irresponsible! They really have never been good at tech support. That is why having a reliable connection is so important. Hopefully I'll never have to use tech support again. Overall, I'd give them a solid C.
UPDATE 3/5/2006 Things continue to improve with Comcast. Bandwidth continues to increase, outages have been few and far between, and the price has remained stable though I still consider it to be expensive. I've had no dealings with Tech Support in the past six months. At this point I am very satisfied. Fast and reliable with no complaints . . . that's how I'd describe my broadband experience.
UPDATED 07-17-2005 Comcast has continued to upgrade the network. I have been pleased with how consistent my connection has been. Currently we are supposed to have 4000/384, but I've started hitting the mid 5000s on my bandwidth tests. Also, I've had two occasions to speak to Tech Support, one very recently when I replaced my Comcast owned cable modem that I've rented for 32 months. Tech Support was not only helpful, but really pleasant as well. Further, the inability to run "Trace route" has been cleared up. I don't know what Comcast did, but issue resolved. I'd given up on that. At this point I have no complaints, except for the price . . . IT'S TOO HIGH! I understand that the when the new bandwidth thresholds become available, if I want the next higher package (i.e. 6/384, it will cost me $10 more than I'm currently paying because I only have "Limited Cable" (the $15.00 a month bare bones package). If I want to continue at the price I'm currently paying for Internet Service, I'd either have to stick with the lower bandwidth, or get Basic Cable ($42.00 a month). I don't need anything more than Limited, because I really don't want to watch that much TV! Admittedly, I'm not very happy about that, but I guess there isn't much I can do but to switch service providers . . . I.e. go with Qwest DSL.
UPDATED 12-22-2004 Weve been with Comcast (formerly Attbi) for 2 years now. Since my last review, I would say that my connection has improved. Speed, connectivity, and reliability have been excellent since the bandwidth upgrade. Even with 3 of us browsing the internet at the same time, browsing is normally snappy. I have only one complaint. After Comcast took over, in October of 2003, I lost the ability to do Trace Routes which is very annoying. That problem still hasn't been resolved. I did try to resolve the problem through e-mails, but was told I'd have to call. I really don't have time, and hate talking to Tech Support since many of them seem to have little knowledge beyond the script they are using to troubleshoot. Unfortunately those troubleshooting scripts are sometimes lacking as they only cover the basics. Though obviously I would like a better price, the rates are competitive and not unreasonable for the United States.
Update: 03-27-2004 New speed upgrades are in place. Connection has been very good and reliable! I am seeing download bandwidth between 3000 - 3400! One problem that I've been experiencing ever since the Blaster episode last fall is that I have become "Unpingable"! Unless the problem is with my Cable Modem, the problem is not on my end. I have hooked directly into the cable modem (bypassing my Hardware Firewall), I don't run a personal firewall, and TDS-3 was off. I was still unpingable. I also tried several different computers, all without personal firewalls, still unpingable. Comcast can ping my IP from inside of Comcast, but not from the outside. The other problem, which I believe is related, is that Trace Route does not work for me. Only the first 2 and last 1 hop show; everything else times out! I had contacted Comcast on-line and through e-mail, but was told that I would have to call their dreaded Tech Support. Eventually I will do that, but since it will probably take several phone calls, and several good blocks of time, I've been reluctant to do so thus far.
Overall, Comcast continues to be a good value and weve had few things to complain about. Still the problem of being unpingable and being unable to run Trace Routes really bothers me because it is keeping me from line monitoring, and an important diagnostic tool.
Update: 12-19-2003. We have been with Comcast for 13 months now. Though our connection is still good, the reliability has diminished somewhat and my opinion of Comcast has diminished as well. In the past couple of months, we have experienced at least 4 periods of a few hours to 3 days when our router was unable to obtain an IP address from the DHCP server. To their credit, this last time they fixed it the same day. On one of those occasions, I called and found that the problem was affecting my area. In addition to that, for some time now, we have been unpingable from outside the Comcast network, and trace routes do not work. I was unable to convince Comcast the problem of being unpingable is on their end. Even when our firewall is removed from the equation, and our main computer is directly connected to the internet (we dont run a software firewall), we are still unpingable! I cannot get Comcast to do anything about that. Further, I am disturbed that Comcast refuses to define download limits. My experience with Comcast support has been less than stellar. Overall, this is still a better value than the dsl being offered in this area, but I wish there was true competition.
With the transition to Comcast behind us, I am now able to make a fair evaluation of my internet service. I must say that Ive been very pleased with the bandwidth, the speed of internet browsing, and both the reliability and consistency of the connection provided by Comcast. On the negative side, I e-mailed Comcast twice asking for help with something, and both times, they failed to respond. My three previous ISPs, all DSL providers, were very responsive to e-mails. For us, the transition from ATTBI to Comcast went smoothly. I did it manually rather than using the Comcast software. Not much to it, really. I would say that since ATTBI began transitioning to Comcast, Ive experienced a more reliable connection. Maybe thats just a coincidence, not sure. I am pleased with the boost from 1500 to 1800 kbps down. Overall, Id say Comcast is doing pretty well for me.
UPDATE: We've been with Attbi for approximately 110 days now. In that time, we have experienced only a couple of problems. We had two periods of about 4 days each, during which we experienced major connection problems. Both times, it turned out to be a problem with ATT in the Lacey area. The download cap was apparently bumped up to 1800. Our speeds have been very good. Overall, I've been happy with Attbi, now Comcast. My son is a gamer, and he seems pleased with ATT's overall network performance as well. Cable continues to prove to be a better value than dsl. This will be my last review under the Attbi banner. My next review will be an evaluation of the new Comcast network.
2002 I finally broke down and ordered Attbi broadband in early August. Got the first 6 months for $19.95 deal. Ten days after my initial order a tech came to do the install and discovered that the cable from the box to my house had been cut and I didn't have a connection. We haven't had cable TV since 1996, so we never knew. In any case it then took about two months to get a new cable run. Finally on November 8th, a Technician (contractor) was back out here and performed an excellent install. The tech was out here almost 2 hours but when he left I had a clear connection to ATT, and was up and running within 30 minutes without a hitch.
During those two months of waiting to have a cable run, I called ATT on three occasions to find out about the holdup. All three times I was told that the call would be expedited, and that I would receive a call back within 24 hours. I never received one call. Also, all three times I had asked to have my contact number changed to my cell so that when the cable was laid they could reach me directly. However, when all was said and done, they called my home phone and it was a week before I got the message. In defense of ATT for the length of time that it took to get a connection, I was told at one point that the holdup was the process of securing a permit to dig (have no idea if that's true). One thing that made this long wait easier is that I still had a dsl connection until 1 week after Install. If I hadn't had dsl it would have been a significant drawback.
When the new cable was finally laid, I called ATT to reschedule the Install. At first it seemed as though I would not get the 6 months at $19.95. However after a lengthy discussion with the service rep, I was informed that they would honor my 90-day-old order.
So far, this is way better than my dsl connection. On the positive side of that 90 day wait, is the fact that I have all new cabling from the box to my modem, as the Technician who performed the install ended up running a new cable into the house for no extra charge because he could not find the "splitter" and could not obtain an acceptable signal to the modem using the existing cable.
member for 12.2 years, 2688 visits, last login: 22 days ago
updated 2.2 years ago
Review by bryank
Good "Excellant Install - Speeds are Great! Solid service!"
- Location: Plainfield,Will,IL
- Cost: $53 per month
- Install: about 120 days
Bad "Pre Sales didn't know what they are doing!"
Overall "Best speeds for the price."
|Pre Sales information:|
Value for money:
* UPDATE July 3, 2011 *
Oh this is getting ridiculous! Comcast keeps on giving me more and more speed I don't know what to do with it! Seriously, it's so awesome at how much speeds they have been giving us but they did implement a 250gig a month cap, which honestly we never even come close to hitting. Latest speed test results
* UPDATE July 17, 2010 *
Comcast has been the best internet I have ever had. Rock solid speeds and they only keep getting faster! We are power users here (7 computers, 2 VOIP devices, 2 game systems, and other peripherals) all on my network. Latest speed tests:
Download: 18.66 Mb/s
Upload: 4.19 Mb/s
* UPDATE April 25, 2007 *
I keep saying this, but Comcast just rockz! Their service keeps getting better and better and with the implementation of Upload Power Boost, it made my day. Cost is high and probably is a turn off for almost everybody in the market, but for me, my wife's company pays for it, so I cannot complain on that. We have not had a noticeable service outage since my last review update and the service at all times of the day is spot on. A recent speed test results. . .
Download: 16255 kbps
Upload: 1406 kbps
* UPDATE December 6, 2006 *
So in almost 5 years of service I finally hit my one and only hiccup and while it wasn't bad, it did suck for a bit. On Monday evening (12/4) our service went down (both CATV and HSI) at 6:45pm while we were watching On Demand. Typically a service disruption in this area is very minimal and didn't think anything of it; but when 9pm rolled around I got a little concerned. So I called Comcast and the person told me there was an outage in the area and there is no ETA on the fix but did offer me a credit to my account. I figured, ok no big deal, as long as it's up in the morning so my wife can do her work from home.
Morning came and there was no service still. So my wife called and said that Comcast has no records of any reported outage and we should schedule a service call. My wife didn't buy into that, but said fine whatever. So she had to take a vacation day since she couldn't work and had to find something to do all day since we had no service. So around 4pm I was on my way home from work and saw a Comcast truck at the end of the block. Shortly after I got home, service came back online.
So today, the day of the scheduled service call, I got an automated message saying there was an outage in our area and service has been restored. Needless to say, the Comcast tech never did come, which is fine by me.
But since my last review and aside from the above mentioned, our service has been awesome and I am now just waiting for any more upgrades that Comcast will throw at us. I am hoping for more upstream but we'll have to see if Comcast will listen. I think Comcast rocks so much that I even had my parents change their ISP to Comcast and so far so good.
Oh and the implementation of Power Boost is awesome!
* UPDATE July 22, 2005 *
Well I don't know what to say! Comcast has yet again raised the speed caps for it's users and I am loving this on-going competition. I do wish we could get a little more upload speed due to the breakthrough in Vonage, but I am sure that will come in due time. Our connection is very solid and have no downtimes what so ever! I use this connection extensively for 2 VoIP lines, 7 computers on the network, and 2 machines that access VPN's. Best ISP I have had yet and it's only getting better, so far....
2005-07-22 18:50:42 EST: 9746 / 718
Your download speed : 9980671 bps, or 9746 kbps.
A 1218.3 KB/sec transfer rate.
Your upload speed : 735654 bps, or 718 kbps.
* UPDATE April 2, 2005 *
Comcast just keeps getting better. 1 year after receiving a speed upgrade, we get another one. I pay the $10 extra a month to get the Gold Tier (6000/784) and I love it. I rely on my cable connection for many things now since their service has been so rock solid. I did have to upgrade my old Motorola SB4100 to a SB5100 to achieve the full speeds, but aside from that, everything has worked great!
2005-04-02 10:19:56 EST: 6197 / 718
Your download speed : 6346173 bps, or 6197 kbps.
A 774.6 KB/sec transfer rate.
Your upload speed : 735564 bps, or 718 kbps.
* UPDATE January 28, 2004*
Received the long awaited increase in speed and must say it is nice to have! Service since last review has been very stable and have very little downtime. I have not noticed any real notice in speed decrease during peak times, and pings in game servers are usually in the 20's. Still never had to call tech support, since never have had any outages that are of concern. Only real downside to the whole thing from last update was they raised the price on me from $49.95 to $60.95 a month. But I really don't care cause my wife's work pays for it. Speed test this morning testing the new caps were:
2004-01-28 11:50:49 EST: 3252 / 242
Your download speed : 3252194 bps, or 3252 kbps.
A 396.9 KB/sec transfer rate.
Your upload speed : 242424 bps, or 242 kbps.
Seems like broadband .. above the 1mbit barrier!
*UPDATE October 18, 2002*
Well so far so good! I am 100% happy with my service especially since they raised the upload cap to 256kbps. My gaming pings are solid in the mid 50-60's and downloads are always a flyin'! Speed test (chi.speakeasy.net) reports 1574kbps/289kbps, so we are right on. I used to be the biggest fan of DSL, but now, I think cable is da shit! As for the line being buried, got done on schedule like they said.
*REVIEW February 17, 2002*
Coming from a very happy Telocity/DirectTV customer, I was kinda skeptical going over to cable. I knew of the upload limitations on cable (which were not present on my 784kbps/784kbps DSL line)but since I was moving to a new house, cable was the only broadband option I had. So I took it.
I called ATTBI once I moved into my new house near the end of October. I was told service was unavailable in my area - sure enough the ATTBI site listed my house as not being available. But when we decided to build a new house in this area, we were told by our building contractors that AT&T cable internet is available, and a friend of mine has it which is only 2 blocks away from our new house. While talking with the sales rep on my first call attempt, she said service should be available in my area in about 3 weeks and she'll put my order in anyways and see what happens.
Well nothing did happen. I called them the second week of December to check up on my order and the lady I talked to said she has no record of my call to them nor any type of order. So I was like SHIT. She then tells me, 'I don't know why we would have put an order in for you, service is not even available in your area!'. I began to explain to her that this is a new subdivision, and maybe it's not listed in your database and that my friend has service which is only a few blocks over. She then said she would send technicians out to survey the area to see if cable internet is indeed available in that area and we will call you back. Finally, some progress.
Three days later, I see AT&T trucks outside of my house probing around the back of my house where the green transformers things are in the ground. I was like cool! However, after about a month of waiting after that, I didn't receive any type of calls informing if service is available or not. So I called again just after the new year. They said they have not received the results from the technician visit and that I would have to wait. I got a little pissed off and demanded to speak to a manager. A manager got on the phone and kept me on hold for a bit to get all his information he needed. He said he couldn't find any logs stating a technician would come out and survey my area, but he checked the area around me to see if other houses around are capable of getting service, and in fact the houses across the street from me can get ATTBI. So he explained that he is about 95% sure that we can get service and he will call me back tomorrow to schedule an installation time; since he wanted to confirm all his information again. I said you 'You better call me back!' LOL!
Sure enough, he called me back the next day and scheduled my appointment for the following Thursday. So I went out and purchased my own Motorola SB4100 cable modem to have it ready for when the install technician came. Wednesday evening I received a called from Jim the manager again confirming my appointment for the next morning. The next morning, I received a call from the technician asking for directions to my house and he gave me an approximate time of his arrival.
He got here and surveyed my layout in my house. Since my house was pre-ran with RG6 cable and ready to go in the basement, the install was a breeze. The technician did have to run a new line from the box in my back yard to the house and install a junction box to my house. Since it was the end of January, the line was not buried, but the technician said that sometime in the spring, they will come along and bury the line for me. Once all the inside and outside wiring was done, the technician installed the software on my PC and poof, cable internet. I was satisfied.
After the technician left, I took this connection for a "test drive". I went straight to DSLreports to test my speeds. My results were: 1503kbps download - 128kbps upload. Exactly what they told me they would be. While on DSLreports, I was reading all the complaints about service and how the speeds suck, etc. I have not experience and type of slow down in my service - in fact, they have been steady to this day. I have had a week of sporadic up and down time, but the bulk of the downtime was very late in the evening when I should have been in bed, but was back up the next morning.
So far I am 100% happy with my service and hope not to experience anything like the other people here have had. As for the line being buried, I was nervous that they would not come back and take of it. But I received a post card in the mail the other day stating that they are aware that my line has to be buried and that once the weather warms up we will be first on the list to have it done. So far so good. . .
member for 14 years, 4783 visits, last login: 1 days ago
updated 2.7 years ago
Review by dataice
Good "Reliable Connection"
- Location: Salisbury,Wicomico,MD
- Cost: $43 per month
- Install: about 5 days
Bad "Customer support leaves a lot to be desired"
Overall "Consistently reliable connection, although speeds can drop dramatically between 6pm-Midnight"
|Pre Sales information:|
Value for money:
12/03/09:Consistently reliable connection. Can count on one hand the number of times it has gone down over the past two years. When it did go down, service was usually restored in four hours or less. Speed can drop to below 1mbps at times, usually between 6pm-Midnight. Although this is fairly rare. Seems to happen much more frequently during the summer, when students are home for summer break. Speeds can drop somewhat on weekends during peak usage, but usually not below 3mbps. Comcast hasn't raised our price from the current $42.95 since we were sold to them by AT&T back in 2002, when we only had 3/384. We currently have 8/1. Our area is supposed to be upgraded to DOCSIS 3.0 by the end of 2010. We recently purchased our own modem from Tiger Direct for $60 to save the $5 monthly lease Comcast was charging us for our 8 year old modem. We will be returning the leased modem to our local Comcast office. Hopefully we won't have any issues with them trying to bill us for the returned rental.
member for 11.4 years, 2029 visits, last login: a few hours ago
updated 2.9 years ago
Review by myosh
Good "Speeds increased to 12 Mbps (4 times what I can get with DSL), promo pricing"
- Location: Cupertino,Santa Clara,CA
- Cost: $20 per month (12 month contract)
- Install: about 2 days
Bad "None so far"
Overall "I'm headed back to Comcast HSI from AT&T DSL"
|Pre Sales information:|
Value for money:
I have had AT&T@Home/ATTBI since November of 1999. It's been over 2 years so I guess it's time to review AT&T Broadband (both @Home and ATTBI).
Ordered AT&T@Home back in October of 1999. Because cable had just become available in my area, there were alot of people signing up. That resulted in about a 30 day delay in getting my cable modem installed. The tech showed up within the scheduled window I received when I placed my order. The install consisted of splitting my cable line and running a cable to where my computer was and unpacking the cable modem (I got a General Instruments SurfBoard 2100). They wouldn't touch my computer because I was dual booting Windows 98 and Linux but they did give me the DNS server address as well as my gateway and static IP address (the static IP lasted for over 1 1/2 years before I was told to use DHCP). My initial monthly fee was $39.95 but the first month was free.
Over the past 2 years, I experienced only a couple of outages. When I was down, I was able to call tech support to find out what's going on and the people I dealt with were very nice and offered me a $5 credit for each day the service was down. I did have one billing problem where they continued to charge me $10/month for 2 IP addresses I requested and then cancelled after I got my Linksys router. When I called to correct this problem, they apologized and credited my account about $40 for 4 months of overcharges.
The transition from AT&T @Home went about as smooth as I could expect since @Home decided to pull the plug. I was down a total of 3 days with service being restored on Monday after @Home pulled the plug. My download speed was cut in half (~3000 kbps before switch and 1500 kbps after) and yes, I wasn't happy about it but thinking back to when I ordered my service, I was told my download speed would be 1.5Mbps. It just so happened, @Home didn't cap my download speed. That's something I can live with.
Surprisingly, the "2 days for each day I was down" promise from AT&T was honored on my December 2001 bill. On that bill there was a $15 credit for "service interruption". I also decided to return my leased modem and buy a Motorola SurfBoard 4100. That reduced my monthly cost from $45.95 to $35.95.
Tech support after the switch required a whole lot of patience. When I wanted to know what I had to do in order to "register" my newly bought cable modem, I had to endure a 3+ hour wait in the chat queue because others were trying to talk to tech support because they either had slow or no service due to the switchover.
Overall, I'm still pleased with my service from ATTBI. My experiences with tech support have been relatively painless and I give AT&T alot of credit for getting me back online when @Home pulled the plug back in early December of 2001.
ATT Broadband Price Increase:
ATTBI increased my monthly rate to 42.95/mo from $35.95/mo. The reason for the increase was a $7 reduction in the own-your-own-modem discount. That sucked but at least I ATTBI gave us modem owners $7 coupons which would last for 6 months (just enough time for me to pay off my cable modem... yes!).
ATT Broadband Speed Bump:
Got my download speed bumped from 1500 KBit/sec to 1800 KBit/sec.
Comcast Transition Update:
My transition was pretty much a painless process. I did not use the Transition Wizard. Instead, I manually changed my e-mail and newsgroup settings (Eudora for MacOS X and Outlook Express 6 for Windows) and I haven't had any problems. It appears that my ATTBI e-mail is being forwarded to my new Comcast account and fortunately, I didn't have to get a new user ID so all that changed was the stuff after the at-symbol (@). Speeds still are decent and fortunately, no Giganews yet.
Download speed was increased from 1800 to 3000 Kbit/sec however, I don't notice a difference while surfing and it was a month late according to a schedule posted in the Comcast forum. No Giganews yet (still using netnews.comcast.net). In order to chat with customer service, need to install crappy Comcast software which I refuse to do so customer service chat is out (boo!). Definitely not happy with 7-10% rate hike for CATV in Nov '03 (2nd hike in 2003).
Not-so Final Comcast Update:
In May of 2005, I cancelled my Comcast HSI and switched to SBC DSL Pro Package (3 Mbps down/512 Kbps up) at 29.95 per month. Speedwise, I notice no speed difference between SBC Pro and Comcast HSI (3 Mbps) except my DSL upload speed is much faster than Comcast's.
After being with AT&T DSL for 6 years, I'm headed back to Comcast HSI because AT&T decided to implement a 150 GB cap plus overages on all DSL customers. So today, I signed up for Comcast's Performance package which gets me 12/2 service (15/3 with PowerBoost) for $19.99 for the first 6 months. As a former customer I had to chat with a sales rep to get the installation charge of $35 taken off because I already have a coax cable running to where the modem will go. Instead I got the self-install kit for $10 which should be arriving in a few days. So far the sales process has been pretty smooth. On my way home from work, I stopped by Best Buy to pick up a Motorola SB6120 which is now connected and powered on. I can access the modem and look at stats and logs but I can't get an actual connection until my self-install kit arrives.
member for 12.9 years, 3095 visits, last login: 2 days ago
updated 3 years ago
Review by Chip
Good "Rock-solid consistent connection"
- Location: East Hartford,Hartford,CT
- Cost: $45 per month
- Install: about 14 days
Bad "None so far"
Overall "An excellent value"
|Pre Sales information:|
Value for money:
I had a 2 week wait form order to live. Installer was a couple of hours late because of a traffic problem. Install took less than 30 minutes and I was up and running. This was mere weeks before the change-over, so even though my connection stunk, I could not get any help from @Home, to repair it. I was away on vacation during the change-over, so I missed the entire fiasco. When I returned, and re-set my connection, I noticed an improvement in my speed, from 625 down to 775 down. Within about 10 days, I was running at 1435/117(no tweaks), and have been there ever since. I have had no outages, and my speed never wavers. I can't rate tech support(selected above by mistake), because I have never had to call them. I got in on the 19.95 for 6 months, with free basic install deal. The price after is 45.95 a month, 35.95 with your own modem, for a dynamic IP that, has changed but once. I would recomend ATT Broadband internet to anyone, without hesitation. I hope it works out well for you too.
10-19-02 It's been a while so I thought I would update my original review. I am happy to report, that nothing has changed except my upload speed. ATTBI increased the upload from 128 to 256. My connection is still as solid as it was before. I've had one 12 hour outage since last December, which was weather related. All-in-all, still a good deal.
04-27-03 Another 6 months has gone by, and I am happy to report that nothing has changed, except my download speed. It was changed from 1500 to 1800(getting closer to 1900) after the buyout of ATT by Comcast. I have yet to actually be migrated to the Comcast system(e-mail etc), but hopefully, the quality that I have experienced will continue. My recommendation remains unchanged.
04-11-04 It's been about a year since my last review, so I thought I would pop in and give an update. Nothing much has changed, except my download speed. Comcast has increased my download speed from 1800 to 3000. The connection is still solid as a rock. The only connection down time of any duration, has been for reasons(storms, power outages) that are obviously out of Comcast's control. There is a rumor that another speed increase may be in offing. My recommendation for the service in my area, remains unchanged
05-09-07 Nothing much has changed since my last review except for speeds. I now have 6000/384 and it still remains a solid connection. The only issue I had was some lagging for a couple days which I believe was due to the implementation of Powerboost. Powerboost has given me temporary download speeds of up to 32mbps. And the upload Powerboost is on the way!!
12-3-10 Haven't updated in a while. Again the only thing I have to report is more speed. A while back we were upgraded to 12/2. Recently, I've experienced some sporadic issues with the DNS servers, but it seems to have stabilized. I just recently got a rate hike of $2.00. This is the first one since I signed up fot HSI almost 10 years ago. They only whine I have, which is pretty much just a minor annoyance is that they seemed to have stopped re-booting my modem after maintenance. I probably wouldn't even care, except I find it in the am before I have my coffee. I would still recommend it without hesitation.
member for 12.3 years, 3771 visits, last login: 1.1 years ago
updated 3.3 years ago