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Review by seagreen See Profile

  • Location: Friday Harbor, San Juan, WA, USA
  • Cost: $48 per month (12 month contract)
  • Install: about 30 days
Occasionally I get the speeds I paid for
Most of the time I don't
Not worth the money
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Speed package: 3Mb/256K Wireless
Installation: $100.00
Monthly: $64.95 (or $755.40 if paid a year in advance)
Equipment purchase: $375.00 (optional; reduces monthly charge by $15)
Equipment: Motorola Canopy 900 mhz

Requested wireless service from Rockisland.com December 2008 and was initially denied. (They looked up my address on Google maps). When I wrote back and explained that I could clearly see their tower they sent out a technician. Installation went well and service was fairly decent and, initially, speedier than the local DSL offering (1.5 M/256).

Good Experiences: Occasionally I get the speed I paid for. Installation technician was good.

Bad Experiences: frequent outages not related to equipment I control. Download speeds are not even close to what they should be and average less than their lowest speed package.

No technical support on weekends. If there is a network outage on Friday night - it will stay down until somebody comes into the office on Monday morning and starts listening to the irate messages from their customers.

Download speeds average far below what I paid for: I've kept a spreadsheet of the speed tests I've done while using this service. The average of ~300 speed tests done more-or-less randomly in the 9 months since I've had this service is: 1405 Kbps down; 367 Kbps up. (Note: the upload speed does average higher than the package specs.)

Bottom line: This seemed like it might be a good (and speedier) alternative to Centurytel DSL which I had prior to getting Rockisland Wireless but it is not. This ISP is run like a hobby business.
They are closed after 5:00 pm. M-F
They are closed before 9:00am M-F
They are closed over holidays.
They are closed on weekends.
When they are closed, no tech support nor anyone else is available to deal with network issues.
They consistently fail to meet the speed levels their package suggests one might get.





member for 22.8 years, 7365 visits, last login: 3 years ago
updated 14.5 years ago