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 Review by Gonzo MDPhD 
Fair warning: reviewer joined this week
updated 4 days ago
 Gainesville,Alachua,FL
 $50 per month- (12 month contract)
 "High speeds, reliable, best bang for your buck" "Only thing I can get, tiny bit of noticeable lag during peak usage" "Even if it wasn't the only thing available I would still go with them."
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Been using Cox for going on 2 years now have been the best deal in town with the most reliable service. The speeds are unmatched compared to the DSL services offered here I am however currently in a place where nothing, but Cox is available it is bundled into my monthly rent. Before moving to this place I was still a Cox user I just like having the option of switch services depending on my needs. Cox really is the best ISP in Gainesville right now they have very good prices, low downtime, and the highest speeds. Their TV service on the other hand not so great, but that is why I just opt for a higher connection so I can just stream my shows.
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Review by seabergorama
Fair warning: reviewer joined this month
lodged 7 days ago
- Spring Valley,San Diego,CA
- $49 per month
- "GREAT SPEED"
- "Not yet"
- "There really isn't any other choice where I live"
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I've been a Cox customer for 13-years and am only paying for 25Mb service. My older Motorola 5120 modem died last weekend and I updated it to the new DOCSIS 3.0 version, 6121. As soon as it was hooked up and confirmed by Cox, my speeds more than doubled! I consistently get over 50Mb down (peaks of 75-80Mb) with upload speeds between 5Mb and 8Mb.
I'd recommend BEFORE you upgrade your service, spend $100 to upgrade your cable-modem to the latest version.
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Review by tommytomthms
member for 5.3 years, 29 visits, last login: 18 days ago
updated 18 days ago
- Salina,Saline,KS
- $135 per month
- (3 month contract)
 about 1 days- "Very fast, Lots of options, Friendly tech."
- "Monopopoly on market????"
- "Overall good."
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They are easy to hate on for being so big but when you actually use the Internet they provide it is very fast very reliable and the tech supports group is quite refreshingly human. This being said, humans make mistakes. BUT in Salina they are really really friendly and polite about it.
I use a Motorola surfboard DOCSIS 3 and get constantly fast speeds
I upgraded to the Premier plan of 35DL and an advertised 3UL but get bursts of 5+UL
I plan on switching to a "business class" plan to avoid transfer cap BS
any problems I get I can fix with in 2 or 3 hours MAX
Value? They have plans for ANY budget I DARE YOU to find ANY competitor who offer this many options or choices for this big of a network anywhere in the US or Canada... if this is a "monopoly" on the market then ask yourself why it's such a bad thing...
FAQ:
What other options did you consider for broadband?: I used CenturyLink and ServiceElectric while In NJ (born and raised until Sept. 2011 when I moved to Kansas)
What Package did you order, at what monthly price?: See above... It includes TV that eats up more than half the bill. I use a different (no plugs here) VoIP that Cox kinda hates...
What about Open DNS?: I do the same thing myself without them but recommend them for those who want a free convenient firewall etc.
What transfer cap BS?: Exactly... [wink-wink, hint-hint]
Review Rules:
do I work for cox... NO!
Does this offend or hurt you... I hope not....
Comments:
 | | what cut? what's cut out? I had never been cuts out at night period. I think it is most likely be DNS issues what you are getting at. | |
| | | try OpenDNS.. OpenDNS all I have used during my cox HSI connection a yr ago.. when the nationwide Cox DNS issue occurred a month or so ago I was no way affected with the outage (like page not displayed) and etc. | |
| | | | Re: try OpenDNS.. updated whole review to include this.  | |
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Review by bird95134
member for 4 years, 73 visits, last login: 26 days ago
updated 26 days ago
- Henderson,Clark,NV
- $64 per month
- about 3 days
- "Reliable, good tech support (Cox techs participate in forums here..)"
- "Really none, except my perception that the price is high -- no "real" competition in Las Vegas Market"
- "Reliable, fast -- seems to be better value then Embarq"
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UPDATE 1/16/2012:
I only use Cox services for IP (no phone or TV services). Moved to a Linksys router WRT54GS, running Tomato USB and also have a Motorola SB6120 modem. 2 major benefits of this move. 1) Faster download and upload speeds, and 2) much, much more stability in my Voip services -- IF there are some type of network issues (whereas before, I had to always reboot my Voip adapter). The stability of the Voip service I attribute to the Tomato USB OS on the router -- Highly recommend this version. Had a few connection/reconnect issues last spring, but tech support fast fast, quick, sent tech out and re-provisioned all cable connectors from my house to street -- solved problem. Highly suggest using dslreports forums to report/discuss issues you might see, excellent resource of information from all members here. Overall, happy with Cox IP services. Feel price for premier level is on the high side (and they just raised the price $1 from $63.99 to $64.99), but there is really no other competition in town for the speeds I am seeing.
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 Review by jchambers28
member for 4.7 years, 2647 visits, last login: a few hours ago
updated 35 days ago
- Alma,Crawford,AR
- $65 per month
- about 2 days
- "28 Mbps on premeer for $65 constant speeds with a docsis3.0 modem, Speed increases every year."
- "along with speed increases come rate increases. The price along with caps make it expensive"
- "Good speed for the price you pay. Need competition in the area. Cox blows centurylinks 10 Mbps service away for less money."
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DOCSIS 3.0 has been good here. Their has been a few hills here and there with slowness and some down time no ISP is perfect. Sometimes I am seeing over 100 Mbps in speed test. To bad it not a constant 100 Mbps or over. Cox started doing caps If I go over my caps I will be switching to commercial account that has no caps for $5 more.
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 Review by stanley_qaz
member for 8.9 years, 3475 visits, last login: a few hours ago
updated 37 days ago
- Gilbert,Maricopa,AZ
- $50 per month
- about 3 days
- "Fast, fairly reliable (except e-mail) and Cox techs visit the forum here"
- "outgoing mail server won't send all messages, some important ports blocked"
- "If you can live with having to go elsewhere to send your mail it is not bad"
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Some ports are blocked so you can't connect to or from other computers on them. Really a pain for e-mail since the Cox mail server will reject outgoing mail for no good reason and you have to use another service to send it.
I have spent hours on the phone and e-mailing Cox support and the bottom line is that the Cox servers won't send some e-mail messages and there is nothing they are willing to do about it. I'm not talking about spammy stuff but sending a friend a simple image often will not work. They offer a "thisisnotspam" address but sending to that has not unblocked sending the same message to another address. This is an ongoing issue as of April 2011 and little has been done to improve the situation for a couple years now. I have to rely on Gmail's SMTP server to send messages.
Update, for 2012 the e-mail sending problem has improved but it isn't fixed yet.
With the port blocking locking you out of port 25 sending your messages from another server isn't possible unless you can get the remote server to allow connection to a different port.
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| | Reviews:
 ·HughesNet Satell..
 ·Cox HSI
| Re: Are you doing something wrong? You must not read the Cox forum here, there are many posts on the topic including a bunch of mine and responses from the Cox technical people that visit the forums.
You are also incorrect about my doing something wrong. What exactly is wrong from sending an e-mail from my primary Cox e-mail address to a second address on the same account or to my mom's Cox account across town?
Gmail's is fine for some things but I prefer not to subject all of my outgoing mail to their scanners. If you don't mind that scanning and the headers they add to your outgoing mail then yes, Gmail SMTP servers work.
How exactly do you propose to help me when the Cox techs here in the forums and the ones that answer their support e-mail and phone lines have been unable to resolve the problem even after escalating it several levels? Do you even use Cox for sending mail, I don't see it on the list of reviews in your profile. | |
| | | | | | | | | Re: Are you doing something wrong? i just say thanks to companies who try to help keep the net safe and clean..
just put a subject in your line lol | |
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Reviews:
·HughesNet Satell..
·Cox HSI
| Re: Are you doing something wrong? ArizonaSteve: Your search must be having problems: »/nsearch?board···pam+smtp as my first try hits 21 posts, more posts might turn up with a bit more effort.
As I said in the original review and my first reply to your comment: SMTP. I use nine different SMTP sending programs which one depends on what I'm sending all have had this issue. | |
| | korstj
join:2000-08-26
San Diego, CA | Re: Are you doing something wrong?Well, one or more of your 9 "SMTP sending" programs must be doing something wrong then. I just sent the ultimate test through smtp.west.cox.net and it went right through.
telnet smtp.west.cox.net 25
220 fed1rmimpo01.cox.net bizsmtp ESMTP server ready
helo viagra.com
250 fed1rmimpo01.cox.net hello [<SNIP>], pleased to meet you
mail from: spam@viagra.com
250 2.1.0 <spam@viagra.com> sender ok
rcpt to: <SNIP>
250 2.1.5 <SNIP> recipient ok
data
354 enter mail, end with "." on a line by itself
Subject: BUY VIAGRA CHEAP NOW!!! $$$$$
From: cheap$$$@viagra.com
Buy cheap viagra and get lots for free$$$. Shipped direct to you from a Nigerian
Prince that wants to give you millions of dollars now!!!
Free money now!!!
Send us your bank routing number so we can deposit millions of $$$ now.
.
250 2.0.0 VveB1g0063YyJyC03veNYX mail accepted for delivery
quit
221 2.0.0 fed1rmimpo01.cox.net bizsmtp closing connection
That went right through to a non-Cox email address, relay and all.
Have you checked that your IP address has a PTR record and that it doesn't show up in any global RBL's? I'm a systems engineer for an ISP and run mail servers for a living. I've never once had a problem with Cox's mail servers, barring the occasional minor issue. I'd check your end if I was you and stop blaming Cox for everything.
If there's one thing I've learned from working for ISP's for 15+ years, it's that the customer is usually wrong. And in this case, I'd say you're wrong sir. | |
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·HughesNet Satell..
·Cox HSI
| Re: Are you doing something wrong? Sigh, another expert with no clue.
As I said above I have had messages rejected from all of my senders. Your test is cute but all it proves is that the filters fail to block spammy looking outgoing messages. I sure don't see how you can get from that message being being allowed to my (and others) random messages being blocked when they are not spam. Sure it demonstrates a failure but not the one I posted about.
No I haven't checked that my IP address has a PTR record, since the IP address is the dynamic one Cox assigns to me I have no control over that in any case. I don't even know what my IP is this week since I use DynDNS to give me an easy to remember name.
No I haven't checked to see if the IP is on any block lists for one simple reason that a fellow who is a "systems engineer for an ISP and run mail servers for a living" should be able to figure out without a major amount of work. And why would Cox be blocking one of their IP addresses from reaching their server and then issuing the error message they did and not one based on the IP involved?
Did you even go back and read my posts on the subject? Did you look at the reports from others on the subject?
So you are saying I faked the error messages in this one?
»Some Outgoing E-Mail Blocked by Cox SMTP
Did Dsm1995 fake his error too?
»[CA] Cox blocking emails to Blizzard's Servers?
How about Testing12345 here?
»[AZ] Cox Scanning/Reading Outbound messages
Rance doesn't give much info here but is he faking it too?
»Postmaster Contact
Am I so good at faking this stuff that I've fooled the Cox folks into several rounds of PMs here and e-mails over this issue? So good that I convinced them that my problem was real?
You may notice that all of my posts are related to my experiences with the system and none of them are pontification followed with a claim of vast experience and expertise. Heck if I wanted to do that I'd just claim to have invented the Internet... Claims are cheap on the net. | |
| | | | XIII
join:2010-06-16
Scottsdale, AZ Reviews:
·Cox HSI
 ·1and1
| Re: Are you doing something wrong? its an anti spam measure, if you want to send email from your own domain you need to either use alt ports or go to a biz account or with qwest (they unblock it upon request).
--
»FreeDNS.afraid.org - Free DNS dynamic DNS subdomain and domain hosting | |
| | | | | | | Re: Are you doing something wrong? No, smtp.west.cox.net is a Cox server not mine.
I have no issues sending through my domain's server or several other servers I have access to. The issue is only when sending from a Cox server. | |
| | | | | | XIII
join:2010-06-16
Scottsdale, AZ Reviews:
·Cox HSI
·1and1
| Re: Are you doing something wrong? I am only elaborating on the port blocking of port 25 and others (not all are listed on their site).
As to why you keep getting seen as spam I dont know, Ill leave that to the Cox support teams.
--
»FreeDNS.afraid.org - Free DNS dynamic DNS subdomain and domain hosting | |
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Review by FFJOHNL312
member for 4.1 years, 1359 visits, last login: a few hours ago
lodged 37 days ago
- Pawtucket,Providence,RI
- $35 per month
- about 5 days
- "No problems other than this know-it-all made for himself and not knowing enough about DOCSIS 3.0"
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I am a Verizon employee in a FiOS area but can not get it due to my landlord, and have a wife who was not happy with the upload speeds that 7M DSL could provide, so our broadband appetite had changed over the years.
No problems with it, other than using a low pass filter to block the MoCA signal for my router from getting back into Cox's network causing loss of the internet early in the morning. Once I took it off, all was well and have had no problems since.
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Review by TechWhiz
member for 7.2 years, 105 visits, last login: 1 days ago
lodged 37 days ago
- Phoenix,Maricopa,AZ
- $50 per month
- about 7 days
- "Consistently got faster than I was paying for"
- "Poor reliability, have to teach the family troubleshooting"
- "Need to choose based on speed in your neighborhood"
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I have been with Cox for about 6 years. I like being almost the only one in my neighborhood with it (Tech had said there was only one other person on my trunk when it was installed).
Prior to switching to Cox, I had been with Qwest ever since 256kbps was available in DSL (had an old internal PCI DSL modem with Windows 2000 Internet Connection Sharing set up). I switched from Qwest due to their unfair technology: My neighbor's modem was training at 7Mbps and mine was training at 3Mbps... and we were both paying the same. That's when I had it.
When I switched, I was saving money from Qwest and consistently getting 12Mbps on Cox's Preferred tier when they only rated it for 9Mbps. Then the fun happened: Cox kept increasing the Preferred tier speed without touching the monthly charge. Couldn't complain about that. Oh, and I purchased the Motorola SB5101.
In the past year, though, reliability of the connection became a problem. I had to teach every member of the family how to reboot the modem when the Internet stopped working. Then rebooting stopped "fixing" the issue. I determined it was experiencing T3 timeouts (Cox headend issue).
Finally, I was told that if my modem was 2 years old or more, I would need to replace it with a DOCSIS 3.0 modem ($100) to get the best experience.
So, after a decent run, I decided that, for $100, I would buy an Actiontec Q1000 VDSL2 modem and switch to CenturyLink's 40Mbps tier that I discovered was available in my area. I was assured that (unlike before) my line would provision at 40Mbps. Installation is tomorrow, so we'll see what kind of review I can give CenturyLink.
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Review by XIII
member for 1.6 years, 434 visits, last login: a few hours ago
updated 38 days ago
- Scottsdale,Maricopa,AZ
- $50 per month
- about 8 days
- "fast"
- "subcontracters, outsourced tech support"
- "fast, reasonable, use Cox techs when you can not subcontractors"
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1/2012
Connection has gotten more reliable after they fixed some issues on their end in various places, thank you to my various contacts at Cox.
Update
They recently increased speed and then prices, ads about them regularly increasing speeds should also mention that they regularly increase prices with their speed increases, didnt used to be that way though, just the last 3 speed increases.
Tech support is starting to slide.
Have their phone now, besides the "unannounced" or employee caused outages, it has been great, no more buzzing as with Qwest and a lot cheaper.
They gave me a subcontractor to install the phone, apparently I was his first customer to install phone for, at least it was free, though I almost told him to leave so I could do it myself, which I had to fix a mistake of his after he left. I am starting to really hate subcontractors.
Original Review:
have the preferred service $45/month
have had it for about 7 years
Cox techs are great, subcontractors are crap (Have had several who refused to work on my tv because I had Internet problems/ and vice versa, yet both have dedicated runs from the tap)
other than my modem problem with the 6120 and dealing with subcontractors the services are great.
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Review by bryant313
member for 263 days, 142 visits, last login: 3 days ago
updated 39 days ago
- Las Vegas,Clark,NV
- $167 per month
- (24 month contract)
- "i get the speeds that are advertised with very very very limited down time"
- "lots of issues since i have had cox and tech support is not the best but they are trying"
- "go with cox if you want higer internet speed if you can afford it"
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i have had cox high speed internet for 2 years now and have had lots and lost of issues with there internet service with that said im not saying they are a bad provider they need better tech support and more knowledgeable field techs and i don't mean the guys that are k4 tech i mean the techs that work for multiple companies and don't work with cox directly
but other than that there internet is fast and you will get the speeds as promised as long as you use the current generation of docsis 3 equipment
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