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 Review by LazamairAMD 
member for 12 years, 108 visits, last login: 2 days ago
lodged 2 days ago
 Catoosa,Rogers,OK
 $190 per month- (6 month contract)
 about 5 days "Much better than AT&T DSL by far." "200GB/month data cap, extended lead time due to Digital Telephone." "If you need to choose between AT&T and Cox HSI, get Cox!"
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Got Cox HSI bundled with Phone and TV. Placed the initial order on Saturday, and was initially slated for a Sunday install (on Easter no less!), however, with the addition of Digital Telephone, the lead time was extended 3 days, mainly due to the porting of my existing number.
Installation was relatively painless. Received a Cisco DPQ3212 device for the Phone and HSI. New box needed installation on house for the digital telephone. Tech was very cooperative, and patient with issues with my wireless router. After install, nothing but speed.
12Mb/2Mb HSI line, with steady 16-20Mb downstream and 5-8Mb upstream. No complaints so far!
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 Review by UFO BOGIE 1
member for 4.9 years, 43 visits, last login: 4 days ago
updated 4 days ago
- Wichita,Sedgwick,KS
- $35 per month
- "Very Good Service, Very happy .."
- "None"
- "Going to stay with them ..!!!!"
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I had ATT. DSL, for about 4 years...., Just got tired of the run around. and the add ons, just time for a change. I had the 1.5 speed but the best thay could get me is 1.1 or 1.2 at the best.. So I went with Cox I've had it about 2 months so far,, so good.. I'm on the 7 mg speed now, but going to do the 3 months at $29.99, then go to the 1.5 speed at $26.99, I'm retired, can;t aford the good stuff,, plus I just do a little surfing and reading so that will work good for me. Will let ya know how it goes in a few months. Update 7/2/08...Very Happy with Cox.. Service has been very good... The 1.5 speed is alot faster than the 1.5 speed of the DSL that I had with ...ATT... Customer service has been real good & fast.. & get to talk to a real person faster too...... so I'm very happy with what I have.. Its 2/01/09 Been with Cox for awhile now.. very happy with the service.. I don't have any problems with them.. GOOD SERVICE..!!! Update 8/14/09... Still a Very good Service.. NO problems at all.. UpDate..8/14/11.. Well I left this area for 2 years. Went to the NW. part of Alabama, Had Comcast Service, it was a Bad...!! A lot of problems with the service, I am so glad to be back with COX.... BEST BANG FOR YOUR BUCK...!!!!!
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Review by TechnoNinj4
Fair warning: reviewer joined this week
lodged 6 days ago
- Oceanside,San Diego,CA
- $55 per month
- about 31 days
- "fast connection"
- "inconstant performance and stupid expensive"
- "I really wish there was a ISP in my area"
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Honestly I hate Cox, their duopoly with Time Warner here in Sand Diego is disgusting and I really wish someone offered better download and upload speeds for their price if not cheaper. I just recently upgraded my modem so I now have max speeds of 24 DL x 24 UL but its still leaves a lot to be desired, especially compared to services like Google Fiber or Verizon FiOS.
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Review by blakej06
member for 6.6 years, 359 visits, last login: a few hours ago
updated 6 days ago
- Westwego,Jefferson,LA
- $65 per month
- "While on Promotion Very Good Speeds For Price"
- "Not as fast as other markets for the same price (ultimate) tier"
- "better than uverse in my area,faster speeds for better price"
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i have had cox since about 2003 and they have increased speeds over the years , before docsis 3.0 there were congestion issues now generally i get my speed 50/5 about 98 % of the time.
uptime during hurricanes (up to a month of outages) are horrible but usually it is very reliable.
some of the other cox markets have 150/20 Mbps download/upload. when your in a market with competition you can get discounts and promotions eaisly. I do not have phone or cable service i prefer landline.
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 Review by quaker
member for 11.2 years, 2132 visits, last login: a few hours ago
updated 10 days ago
- Rocky River,Cuyahoga,OH
- $65 per month
- (24 month contract)
- about 1 days
- "Nice speed"
- "tv service needs to be ala carte"
- "great internet service"
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11/2/08
just moved into apt next to me all i got to say about moving the service it was painful. First off i told them to turn it on in new place on the 1st which did happen modem fired up and everything was fine. then i get home that night and find out that modem is not connect to internet, i get a install cox page loading up when opening browser ( which errored out so i have to call tech support to get it fixed). so i call tech support man oh man i wanted to kill the automated service worst ever. so i started going through the automated service its saying it can fix it so I'm like OK,start going through the step and come to find out all its doing is very basic stuff which doesn't help me in the first place. so i try to talk to agent press 0 and the automated service is like lets try one more thing keep pressing 0 finally gets me in line for an agent. First off i pay 90 bux a month not to talk to an automated service so give me a choice not throw me into it and say its going to fix my issue. finally get to an agent she told me it my modem still had my old cfg and modem didn't like that so she got the new cfg into the modem hang up and come to realize that i cant get over 50kb/s so i call up again try my best to skip over the automated service get to an agent and he tells me that he has to send a tech out cause of high ping and signal noise.
Ok you would think when they turn on the service for a customer they would test and make sure that the service is up to par on there end. why should moving a service be this difficult when it was working fine earlier in the day and now you tell me you have to come out to fix it. come on now take the extra steps!
also to added about the service routing is horrible box's that are at a datacenter in the US and have decent pings and can barely pull 150kb/s ( doesnt matter the time of day).
3/5/09
cox is getting better added the hd channels to tv cox service really enjoy that, just sucks that you cant just get that with out the sd package or have something like basic channels on sd and hdonly that would be really nice. they keep adding more more hd channels more the better i dont even watch sd channels any more. the internet part is yet to be said. well ask for help in forum and the tech had teh engineer call me and supposly there splitting the node so hopeful this fix the speed issues i have
3/22/09
noticed that me bill went up $45 for internet jeez and still havent split the node i dont know how they can justify that
6/2/09
they finally split the node much much better speeds. also had to cancel there hd service and downgrade to limited basic cause hd was way to expensive $60 for basic and hd. cox needs to work on there tv package most people i know just want hd only channel and not have to have 2 other packages that you dont need( basic,digital service). there customer service has been decent.
06/01/10
Been all quiet on on problem with my service. Speeds during peak times are kinda poor but i can deal with it. Price could be much cheaper... added basic cable service and there trying to push people over to the digital service which is way too expensive and free HD come on now its not free lol it included in the price. i pay around $100 for cable and internet.
11/01/2011
Moved my service and also replaced modem with a docsis 3 modem which is the best thing to have. The moving of service from the internet needs some work,but all in all everything is working and up to speed.
08/04/2012
Internet service is still great, i'm 4x4 on up/dn channel bonding.
»www.speedtest.net/result/2102024632.png
I called a while back to cancel my TV service because it was getting too expensive and was crappy TV programming ( repeats all the time and channels i never watch). When i was talking to the rep they told me about the Cox TV Economy, you don't get any of the sports channels or any of the tuner network channels (tbs,tnt, etc), or bravo ( which my wife wish we still had). Then i got the HD reciever and enjoy all the hd channels i'm able to get. Being that we mainly watch truTV, E!, and history channel most of the time it was a good fit plus reduce my cable bill. I went from $120 to $90.
3/29/2013
I have since remove all tv services in favor of netflix. Tv service we would never watch and the stuff we would was a repeat or just didn't feel like sitting through a crap load of commercials to see a 30 minute program. I also have upgraded my internet package to the next level Premier. So i now pay $65 for internet and $8 for netflix and get to watch what ever i want at any time i want.
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 Review by chip89
member for 276 days, 278 visits, last login: a few hours ago
updated 17 days ago
- Independence,Cuyahoga,OH
- $120 per month
- about 3 days
- "Speed , cost"
- "Good value for money , great service"
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I got the bundle with premier Internet (up to 24 Mbps ) and Cable Tv. It took three days between the order and the Install The tech did everything I asked He even Got me a couple free months of free Dvr service. Speeds have been increased many times From the speed I first got. I have had only one outage For a couple of hours in the time of a year. I pay 120 a month for this and cable tv. It is a very good value for my money.
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Review by PinkyThePig
member for 1.9 years, 425 visits, last login: 4 days ago
updated 19 days ago
- Tempe,Maricopa,AZ
- $100 per month
- "Very reliable"
- "Tech support is not very knowledgeable"
- "Great company"
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So far I have had Cox internet at 3 different homes and in all cases the internet was very reliable. The worst I have ever had in the case of down time is 3 hours max and at that point it self corrected and everything went back to normal. Regarding tech support... They seem to be able to help with basic things but anything advanced and good luck getting any answers that are consistent across several calls.
UPDATE: Moved to a new apartment complex about 3 months ago, was able to get everything setup when scheduled and have had no problems (Besides my router which is another story and isn't Cox's fault) changed services from my 15DL connection at previous locations to 25DL/5UL here and so far everything has been going smoothly including consistently above normal speed levels. Additionally when I had moved I had checked prices for century link (The only other provider) and their plans were the same price for half of the speed. So it really was a no brainer.
UPDATE 3/19/13: Still in the same complex but have changed my plan. I tried the weird cheaper TV they had for awhile (1-100 but missing big networks like spike, espn, scifi etc.) and never really liked it or watched it. Not to mention the cable box had massive overheating problems. Canceled that and got the ultimate tier internet as they had double most tiers but tripled ultimate (It has 150/20 IIRC up from 50/5) for 100 a month. Fantastic deal and has been working perfectly without issues since the update. Only compalint I have about it is no one told me that there would be a 50$ tech visit when I called in to order it. Installer was prompt and actually arrived at my place before I did and was willing to wait (ran late at work) so major props to him about that.
I lowered presales information by 1 point 4 -> 3 and upped value for money by 1 point 4 -> 5.
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Review by johnpd
member for 9.3 years, 2884 visits, last login: a few hours ago
updated 40 days ago
- Green Valley,Pima,AZ
- $65 per month
- "Very Reliable; Good price for the speed."
- "DNS server issues"
- "Good value for what you get"
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I have the "Preferred" service for $44.95/mo. Moved into a new home a little over a year ago. Got the bundled cable/Internet/phone services. I had no problem with the order and install process. I provided my own modem (Motorola SB5120). I had an initial problem for several months where the Internet would drop out on me and the only way to get it back was to power cycle the modem. I found out that the version of firmware in my modem was sensitive to noise and that a newer firmware corrected that. I called Cox Support and requested an update. The support agent said that Cox does not do that. Well several hours later, a firmware update came down from Cox to my modem. Except for that experience, I have had pretty good experiences with support. I have had some dropped speed issues a few times. That seems to be more common up in the Phoenix area. I suspect Cox was doing some work in the area.
Update: 01/23/2010
I have had very few issues with Cox now. I was upgraded to the "Premier" package (however it cost me an extra $10). Premier now costs me $59.95. Several months ago, Cox apparently upgraded our area. I noticed an increase in my SNR. I used to have signal numbers around 34-35. I now get numbers consistently around 37-38 with Download Power levels in the low single digits and Upstream Power levels in the low 40's. Those are the best signal numbers I have ever had. I receive download speed numbers many times in the low 30mbs at Speedtest.net. The one issue I (and a number of others) did run into was trouble with Cox's DNS servers. I would frequently get "page not found" errors even when I was within the same domain. I switched to OpenDNS and have had no problems since then.
Update: 12/15/2010
Several months ago I started having problems with my 4yr old SB5120 modem. I was about to replace it with another of the same model when I received a letter from Cox indicating they were about to upgrade the area to DOCSIS 3. I decided to purchased a SB6120 modem instead of a SB5120. After installing the new modem, I got an immediate improvement in speed. After a couple of firmware upgrades that Cox sent down and a router firmware upgrade I made to my D-Link router, my signals and speed are outstanding. Consistently getting 100mbps or over down and over 6mbps up on the Cox Arizona speedtest site. I am a happy camper. The "Premier" package is now $64.99.
Update: 7/10/2011
I still have Cox's Premier Internet service for $65. Several months back they gave us a "speed increase" from 20 to 22 mbps. However, they apparently cut back on the Powerboost which now lasts for just a few seconds. I was getting insane speed test results (130mbps +) prior to this upgrade but afterwards now get around the specified speed rate for the Premier service. Still very reliable.
Update: 7/25/2012
No real changes to my review. Same service (Premier), same hardware (SB6120). Have had no serious issues. Getting speed tests of 30+ Download and 6+ uploads.
Update: 2/26/2013
No problems to speak of. Our area was upgraded this month. With premier service I now have speeds of around 5o mbps up and about 13 mbps down. Can't complain.
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Review by ikyuaoki
member for 1.9 years, 252 visits, last login: a few hours ago
updated 43 days ago
- Wichita,Sedgwick,KS
- $136 per month
- "Ultra fast broadband!"
- "nope."
- "load balance & super fast performance scaled"
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the load balance is installed at a home by running two cable modems (DOCSIS 3.0 only) down to the single computer with windows 7 of implanted the load balance built-in by manually added the key in BTnet registry hive database and it runs smoother and more stable connectivity than previously single connectivity and does not double the bandwidth at a time but it provides the simultaneously for stable and fast delivery of a two virtual pipes.
2/2013 update: I got 600GB/cap over the two premier lines (2x 300GB/cap)
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 | | Windows Tweaks What tweaks did you make to obtain those speeds? | |
| | Reviews:
 ·Cox HSI
| Re: Windows Tweaks It can be done with windows 7 command prompt parameter settings to change the TCP parameters just like as TCP doctor.
Also you may want try to disable both flow control ethernet, QoS packet scheduler for best performance of your an internet without being a interruptted and you may want to disable the nagle algorithm under the registry editor by adding some parameters if you are a gaming that some games are running over the TCP port rather than using UDP port. | |
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| |  What speeds? What package are you on?
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| Re: What speeds? What package are you on? I'm on premier tier, depends range from 35Mbits to 85Mbits (powerboost for few seconds) downstream that I'm on bonded four channel downstreams and I'd say they are great a superfast and also I gets no lags for my gaming that due my own special configuration settings includes registry settings for TCP and ethernet settings a stuff. | |
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 Review by Bolt Pride
member for 12.1 years, 5635 visits, last login: a few hours ago
updated 46 days ago
- Escondido,San Diego,CA
- $53 per month
- about 2 days
- "Great Speeds and Reliability"
- "None"
- "Beats the hell out of DSL"
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Somehow when we placed our order online the Fast Connect Kit did not get shipped to us. We then called Cox a few days after our kit was to arrive and they said the kit would be here in a few days, but again the kit never arrived. So to make a long story short the kit finally arrives almost two weeks late.
I have only been using COX HSI since July 06, and so far I'm very satisfied with the service, the connection has been rock solid and with the upgrades we have been getting lately it's all that much better.
We had just migrated over from DSL, and with the distance from the CO., our fragile copper lines that could barley hold a 1.5/384 sync, I could not be any happier with Cox cable.
As for the service, we are on the preferred package 9/768 and are getting slightly above our advertised speeds.
:::.. testmy.net test results ..:::
Download Connection is:: 11735 Kbps about 11.74 Mbps (tested with 12288 kB)
Download Speed is:: 1432 kB/s
Upload Connection is:: 1351 Kbps about 1.4 Mbps (tested with 2992 kB)
Upload Speed is:: 165 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2008/07/16 - 11:10am
D-Validation Link:: »testmy.net/stats/id-985QPW4AD
U-Validation Link:: »testmy.net/stats/id-7092FGTXL
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16 [!]
***************************** UPDATE July 16 2008 ************************************
We have had our service for 2 years now and couldn't be happier with the overall service. The speeds have been rock solid and the connection has been very reliable.
*****************************UPDATE Feb. 25 2010***************************
The connection is still rock solid and were getting slightly above our advertised speeds on the preferred tier which was just upgraded from 10/768 to 12/1.5
***************************UPDATE Feb. 20 2013**************************************
Our connection still has been rock solid and our speed on preferred has been increased to 18/2 and we are getting slightly above the speed on the speed tests.
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