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Review by butchie 
member for 12.4 years, 4049 visits, last login: a few hours ago
updated 12 days ago
 Phoenix,Maricopa,AZ
 $196 per month- (2 month contract)
 about 1 days "great"
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Recently moved to Phoenix,az. I chose Cox for landline, cable tv and internet. Speeds are as advertised.
28 to 30 mb/s downloads, 7 to 9 mb/s upload
Customer service is great
Wireless is always strong.
Comments:
 | | I agree - Cox is expensive but fast and reliable I went a long time with no outages with Cox in Omaha.
There have been a few here in Phoenix and the NOC did not know what was going on. No outages for a couple of months now in Goodyear - SW valley | |
| | | | Re: I agree - Cox is expensive but fast and reliable Speeds still great. All's well here............. | |
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1 edit | Never had a issue with speed I've had cox for internet for the past 10 years in the Phoenix area.. Never had an issue with speed. Cox phone is ok.
Cox TV is fair. Directv is much better. High Def is clearer and I have the channels I want with Directv. | |
| | | Internet I have had cox 1 yr .. Play lots of games etc.. Constant drops, Lags, bad customer support, At least every other month some one comes out to try and fix and says its our problem.. NO one knows why our internet drops on one computer and only one computer have gone thru 3 of their modems 2 of mine and they always blame it on the modem  If Cox wasn't the only provider that supported good enough internet to game I would have switched already !!!! | |
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Review by JohnW
member for 2.2 years, 42 visits, last login: 16 days ago
updated 16 days ago
- Roanoke,Roanoke City,VA
- $42 per month
- (12 month contract)
- about 1 days
- "very good speeds!"
 "n/a so far!" "It's the best (and only choice) in my area."
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I recently moved to Roanoke city from nearby Salem (city) VA. Had Verizon DSL there I heard so many bad things about Comcast HSI so I never went cable. COX cable HSI is so much faster and better! Verizon DSL not even avaliable in the neighborhood where I live so Cox was the only choice. I am really pleased with the speed! Get avg 20-25M d/l and near 1Up almost all the time. except peak times (night @8-11p) which is expected with cable. Still kicks the pants out of the more outdated DSL service. Excellent bundle as well with TV and Internet for @95 bucks counting taxes/fees with 250+ channels along with @70 HD channels and a good lineup to boot.
Doubt if Verizon Fios will ever be in the area even though one of the main hubs is located in Roanoke. It's a matter of demographics and "rich" people areas to them.
Also, Cox tech support is USA based! Not overseas based like Verizon. Being a former tech support guy tech support not an issue for me. Recommend using OpenDNS servers for best connection.
I highly recommend Cox in the city. But -- speeds can vary based on the location. I guess I am one of the lucky ones 
UPDATE 4/26/2011
I was out of my area on vacation last week when I came back easter sunday got a nice suprise. My upload went from near 1M to 5M!! most of the time been over 5
My average connection now 20M down/5M up very nice. Cox in my area is so good. I know the Cox Arizona territory was making this upgrade (upload) I was surprised it occured in Roanoke, Va.
Couldn't be happier with this service. BTW I am on the preffered level (middle of the road tier).
Update 6/15/2011
I don't know WTF happened but since first of june my upload went back down to near 1M. the good... seems the download went UP! sometimes above 25M at night. doesn't bother me I'd rather have higher download anyway I am not an online gamer and all.
Update 7/4/2011
well.. getting a little upset with Cox the deal too good to last. I checked my lastest bill pending for July 16th and apparently the "free" HBO for 6 months didn't auto cancel so.. got billed the regular rate 15.99! Gonna cancel after the holidays. I am not spending 16 bucks for HBO. I however did expect the regular cable package to go up it's not Cox fault it's the greedy content providers (i.e. Viacom, ESPN, etc) and the cable cos have no other choice to pass this on to the consumer. most cable subs get this backwards like its the cable cos fault. But, they shouldn't have upped the internet service price as well. Overall a good deal still with the choices I get TV and Internet combined.
Update 8/31/2011
Cox still rocking for me! Cable TV excellent, Internet speed very consistent hardly ever dips below around 15-20M down 1 Up anytime of day performing speedtests (from D.C servers) still goes much higher near 30M off peak hrs nice I don't understand Powerboost I always thought it boosted speeds just for 30 sec or so but every download I do never drops suddenly. Makes it more cool. Only gripe I have is the roughly 20 dollar rate increase used to be 99 now near 110.00 counting tax fees. still the best deal where I live. If I got say any dish with almost eqivalent channel selection and seperate Cox internet service would be much more expensive. Can't bundle Dish/DSL from Verizon (DSL not avaliable in my neighborhood) and since I have Cox for 9 months now I would not want to go back to DSL too slow and such a dying internet method.
Update 06/03/2013
Cox internet upgraded to docsis 3.0 in the area a month ago made a huge difference in stability of the speeds.. consistant 13M down anytime during the day about the same Upload speeds. I did however got faster download speed before the upgrade sometimes hitting 30M but I'll take consistency over the prior 15M to 30M speed.
TV still good but wished they had more sports channels in my cox area like others have like CBS sports net and the Fox sports channels (atlantic/central/pacific) overall happy with my service after 2 1/2 yrs with it.
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 Review by dlarkin_dc
member for 3.8 years, 131 visits, last login: 16 days ago
updated 16 days ago
- Alexandria,Fairfax,VA
- $54 per month
- "Internet speed close to rated, free McAfee Suite for 3 PCs."
- "Personable but ineffective tech support, poor DTV quality (dropped)"
- "Okay for Internet."
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UPDATE 6/2/13
Been seeing Netflix Super HD on our devices and (after Neflix fixed some glitches)that has been working fine.
Also, about that free McAfee software... I've dropped it for AVG after McAfee let bad virus in and I found four others after rebuilding my OS.
UPDATE 4/11/13
Just received a price hike on the internet, an extra $4 / month. I'm still on Preferred listed as 15/2 (SpeedTest.net usually tests 17-20/3 over the last few years) and I've never had bandwidth issues, even streaming Vudu HDX.
UPDATE 1/31/2011
Dropped all television from my plan today and keeping the internet service only.
Why? Two reasons:
(1.) Picture/Sound Quality - I was fed up with the picture and sound quality issues due to compression and distribution problems. Shows from streamed or by antenna have crisp and clear picture and sound quality.
(2.) "57 channels and nothing on" Syndrome. Well, maybe 300 plus channels, but we watch a handful of shows a week. All but two are available OTA, the others are streamed online free or 99c an episode.
So that I guess that takes me to a 3rd reason...
(3) I'll be cutting $82 from my bill, a cost I don't need for my television viewing habits.
No regrets. In fact, I'm excited to be seeing shows clean and clear again, for free.
UPDATE 11/8/2010
A month after finally getting a real body (a tech with a face, name and cell#) assigned to the ongoing PQ issues... nothing has been improved. In four weeks only one frequency/channel has been addressed and so far without improvement. All other channels are still experiencing minor but annoying problems.
As I now know how Cox address these issues, on a per channel/frequency basis, I am keeping a log of the channel/frequencies and PQ issues when they appear... six regular offenders and counting. l'll be a lot older and greyer before this is resolved at the rate Cox gets things done. My tech told me he escalated internally and suddenly things happened. That it had to get to that stage is a sad reflection on Cox field service/response in my area.
Simply put, there appears to be a significant distribution problem in my neighborhood for HD DTV services from Cox.
I expect I'll be switching to FiOS, or a combination of OTA/ClearQAM/IPtv in the next couple of months to get better PQ and save money to boot!
The internet has never been to problematic, so I'll probably keep that.
UPDATE 9/26/2010
It's been a few weeks since the last tech visit, so far ABC/NBC/Fox and major network stations are always fine but I am seeing infrequent snow/microblocks on every other channel at any time of the day or week. The Wed to Sat picture quality degrading is just as bad but non-network stations, BBC/SyFy/WDC are horrible. The way-out-wacky jitter seems to have gone too, better for my VOIP.
I expect I'm seeing a band-aid solution to local newtork load/congestion. Or maybe the change is the neighbors migrating to fiber 
I've shaved my ratings back to reflect the current situation.
UPDATE 9/15/2010
On the internet I am seeing the same performance now for months, and it is acceptable, with a few caveats. Occasionally the DNS goes offline, I'm getting outrageous jitter so it's affecting my VOIP.
Worse still my DTV service is prone to breakups and freeze-ups on Wednesday through Saturday, 9am to midnight. The tech support has gotten very poor, a tech came out to my house said everything was perfect, but snipped off and remade every connection and then blamed the model of my STB. He said Cox didn't have any replacements but he'd get one for me when he could. So what... leaving me with unwatchable TV four days out of seven? Tech support on the phone will only reset by STB, and that does no good.
The service I'm paying for has gone from, "Eh, but I can live with it." in December to, "I am so ready to switch to FIOS." in the last three months.
UPDATE 3/26/2010
Seems like the spotty performance is gone, and I'm now bonding 3 channels. Whenever I test I'm usually seeing data rates about 11/3 (the plan is up to 12/5) so it's carrying Skype and VOIP without any problems.
Calls to Cox... I still get some great phone staff on the phone, clear talking, helpful, great attitude, but the grouches are taking over 2:1, IME.
Call wait times have been getting longer too.
I have added digital cable TV to my plan 3 months ago. That review is still in progress... oh, so not smooth sailing.
UPDATE 1/22/2010
In the new year I upgraded my modem to Surfboard 6120 and I'm seeing two channels bonded. Initially I saw snappier loading of web pages and large downloads are quicker. But,over the few weeks I have been seeing the up/downstream signal levels and SNRs drift about, sometimes close to acceptable limits. Sometimes I get nothing when a page should load and spotty performance. I am keeping an eye on this.
UPDATE December 2009
Having called in to verify the costs, to compare to FiOS, for digital TV Cox offered same cost as I was at gateway, 2 tiers and a HD DVR. I snapped up that deal and took the plunge. So far the picture quality has varied wildly and the DVR performance is barely adequate. I'll post a full digtial television review when I'm done figuring it all out.
ORIGINAL REVIEW
Been a COX HSI customer for close to six years... I picked up a modem/service pack (a Motorola Surfboard and 50ft of co-axial cable) at Circuit City. I just hooked it up at home, phoned Cox to activate the service and I've been online almost non-stop since - we've only had two short outages!
FYI - We're on our second Surfboard now, they do have a lifespan.
The COX support people are friendly but the tech support is best when guided by a geek (me, in this case) who knows what needs to be fixed otherwise you'll be chasing down blind alleys, but all tech support has gone that way it seems.
I think, when I started using COX HSI, the speeds were 5/2. COX always upgraded the speeds for consumers as the higher speeds became available. The currently cited speeds are up to 12/5 and that is what we usually see using Speedtest.net
The McAfee VirusScan Suite that you can get free as COX HSI subscriber is worth about $50 in software and $20/yr in virus scan updates.
I get the HSI bundled with the cable analog TV service from COX and the cost of the combination is begining to be be uncompetitive, at $103/mo. For a little more I can get Verizon Extreme HD and 50/20.
Comments:
| |  Reviews
BackdatedInt, | |
| | Reviews:
 ·Cox HSI
 ·VOIPo
| Re: Reviews Yeah, at the rate I'm seeing neighbors switch to FiOS or dish, and with my own experience with what Cox can offer, in terms of product and service, I really don't think Cox care about the customer. Maybe they can't afford to address the hardware or tech problems to allow them to compete. Ironically, I get Cox junk mail 2 to 4 times a week... each one promising a brighter future if I sign-up to pay over the odds for a bunch services I don't need, and which Cox can't even compete on pricing, or quality.
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Cox Preferred HSI 12/5~SB6120~FVS318G~WAP54G
Cox DTV SA8240HDC DVR w/SARA
VOIPo | |
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jgantes
join:2002-06-12
Rancho Santa Margarita, CA | Terrible, Horrendous HDTV Quality - Internet is solid So much compression and macroblocking it's absurd. Keeps getting worse too. I love that they offer 55mbps speeds now... uh... how about allocating some of that to HDTV.
DirecTV and DISH destroy the quality of COX. Might be switching soon. | |
| | | | Re: Terrible, Horrendous HDTV Quality - Internet is solid Yeah, the compression is not good, the lousy distribution in my neighborhood seems irreperable, and to cap it all off the tech support for digital TV is useless.
So I finally cut the television service altogether. | |
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 Review by skeechan
member for 1.3 years, 711 visits, last login: a few hours ago
updated 29 days ago
- Laguna Hills,Orange,CA
- $100 per month
- about 3 days
- "Fast, very low latency, reliable"
- "High price"
- "14 years of reliable service"
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I have had Cox HSI since the early @Home days, about late 1998 when Orange County, CA was one of the first markets to get cable HSI.
PRESALES: I saw an add in the newspaper for cable Internet and their new Digital Television and signed up.
ORDERING: The order was easy. The price then was $30/mo for service and $15 for the CDLP modem rental. The modem was a Motorola Cybersurfr and could be purchased for $400.
INSTALL: The install was 3 days later and two technicians came out. Back then there were techs who specialized in the modem installs and others for digital TV. Now all of the techs seem to do both. Even though my house has RG59, it was fine. They ran RG6 from the outlet to the modem. Since then I've had the modem moved to a different room and the tech ran a separate RG6 line directly from the J-box to the modem.
RELIABILITY: Over these 14 years the service has gone down but VERY rarely. I would call it extremely reliable. Latency has also been good over the years. To local speed test service in Los Angeles and San Diego I'm seeing less than 10ms, pretty darn good.
TECH SUPPORT: Tech support was never a problem. Issues that cropped up or calling in for tech support to update the MACID for a new modem install were always handled quickly.
SERVICES: The original service was provided by the now defunct @Home and was static IP 3000/256kbps, screaming fast in a day of dialup, 100X faster. Now offerings are typical for a cable provider, multiple tiers starting at around $25-$30 for 3Mb service going up to $100/mo for 50Mb service. Over the years the price has crept up a bit but so have speeds. Now triple bonding DOCSIS 3 provides 25000/2000kbps with "power boost" to about 70000/5000kbps with my plan at $65/mo. Cox has caps but they don't charge for overages and will likely send out a nastygram if you go over a bunch of times. I don't know of anyone who has had their service cancelled for abuse. I got an abuse letter once but it was 12 years ago during the @Home days. I've gone over my Cox caps tons of times and never got an abuse letter.
PRICE: Overall the price is pretty fair with the 25Mb tier going for $65/mo. There are cheaper services around. Cox has caps but as mentioned earlier, there are no overage fees, at least not currently.
VALUE: For all 14 years I think I've been getting good value from Cox for HSI and don't plan on changing unless they start charging for the overages or take substantial price increases without substantial speed increases.
RECOMMENDED: Like ALL services, your mileage will vary and just because service on my street is great doesn't mean service in say CT or AZ is great or even great in the next town. Talk to neighbors, read local reviews, browse the forums for posts about service in your area. Take Cox up on any cancelable promotions and avoid entering in any contracts until you have a chance to really try out the service.
Plan: Cox Ultimate 50/5 DOCSIS 3
Cap: 400GB/mo unenforced
Equipment: Customer owned Motorola SB6180
Bonding: 4 CH Down / 1 CH Up
UPDATE 23.5.2012: Cox has seen fit to "fix" the unlimited power boost people were getting here. Where just a few weeks ago I was seeing 70+Mb with power boost, now I hit the wall at around 32Mb, which isn't much faster than the 25Mb tier I'm paying for so I may as well not have power boost at all. Powerboost should be at least 2X whatever the tier speed is to make any difference, otherwise it isn't worth having. I'm not going to knock off any stars for this change since Cox always advertised PB being this speed, and never claimed I would get 50+Mb with PB but darn it these austerity measures!
UPDATE - Upgraded to 50/5 service, $100/mo. Same modem. Powerboost is about 60Mbps.
UPDATE - 20.12.2012 Cox changed bonding from 3/1 to 4/1
UPDATE - 21.5.2013 Dropping ratings for services and value since my market still hasn't been upgraded while others have been upgraded for several months but of course they still charge the same money.
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Review by valuequest
member for 4.6 years, 61 visits, last login: 26 days ago
updated 39 days ago
- Chesapeake,Chesapeake City,VA
- $57 per month
- "reasonably reliable service"
- "pricing and business practices are questionable"
- "probably no particularly better or worse than alternatives"
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I have been subscribed to Cox HSI service since October 2002 (I originally wrote this review in May 2010).
Re: ordering and installation
> I had no particular reservations about the ordering and installation. I seem to recall about 5 days between ordering and having the techs come out to install. The techs actually worked for a company that Cox had contracted for field work. Actually I've seen just as many or more Cox contractors' trucks and people working around my area as I have seen Cox trucks and people.
Re: service
> Over the years I have had 7 or 8 times when I just could not get an IP address for hours. At one point in 2007 this lasted for several days and I called them to send a tech to troubleshoot. Since then I have noticed service outages once every 15 months or so but they are usually a few hours or less.
> July.2011: I called in to Technical Support because I wanted to change my modem out for another one that I had recently acquired. The tech support rep told me that the modem I wanted to provision was "in inventory" and that it would be easier for them if I had the modem's previous owner contact them. That first tech support rep apparently also did something which disabled my service so I ended up calling back a few hours later. The second tech support rep provisioned the modem that I had tried on the first call without any kind of fuss whatsoever.
Re: business practices
> In the spring of 2008 a Cox HSI rep called me (the one and only time that's ever happened) and said they would be discounting my service by $8 per month. I thought they had put my account into some kind of customer loyalty program. About a year later I discovered that the rep actually had booked my account for a "verbal contract" -- had I decided to cancel in the following year they would have surprised me with a termination fee. I asked them to provide me with the terms of the contract agreement BEFORE I renewed it. They said they would send that to me AFTER I agreed to it. This experience has left me wondering what they will try to pull next. Apparently Comcast has been doing the same thing with its customers.
FYI if you are considering Cox HSI service: at some point Cox decided to split their internet service into tiered service levels -- look carefully for your best value.
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Review by rulds
member for 1.8 years, 14 visits, last login: 6 days ago
updated 52 days ago
- San Marcos,San Diego,CA
- $190 per month
- (24 month contract)
- about 3 days
- "FAST! Superior then ATT U Verse at 5MBPS"
- "Whole home DVR reboots, constant drop outs."
- "Will put up with it until they fix but will not pay until then."
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Please do not take this as a rant. Cox is a wonderful company, the building was just just activated on the 22nd of April.
Tech told me our cable is to far is why we are having so much difficulty.
The came back out and put a drop amp and some Mocca's on the line which improved the signal just a tad.
Cox is scheduled to be back out here Today to do some improvements , we will be patient and wait.
So far I am happy with what they CAN provide me. Its awesome to have 35/12 service.
It's awesome to have decent TV.
They just got to fix the host box so we can finally not call them.
I will update...
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 Review by LazamairAMD
member for 12.2 years, 109 visits, last login: 62 days ago
lodged 74 days ago
- Catoosa,Rogers,OK
- $190 per month
- (6 month contract)
- about 5 days
- "Much better than AT&T DSL by far."
- "200GB/month data cap, extended lead time due to Digital Telephone."
- "If you need to choose between AT&T and Cox HSI, get Cox!"
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Got Cox HSI bundled with Phone and TV. Placed the initial order on Saturday, and was initially slated for a Sunday install (on Easter no less!), however, with the addition of Digital Telephone, the lead time was extended 3 days, mainly due to the porting of my existing number.
Installation was relatively painless. Received a Cisco DPQ3212 device for the Phone and HSI. New box needed installation on house for the digital telephone. Tech was very cooperative, and patient with issues with my wireless router. After install, nothing but speed.
12Mb/2Mb HSI line, with steady 16-20Mb downstream and 5-8Mb upstream. No complaints so far!
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 Review by UFO BOGIE 1
member for 5.1 years, 43 visits, last login: 76 days ago
updated 76 days ago
- Wichita,Sedgwick,KS
- $35 per month
- "Very Good Service, Very happy .."
- "None"
- "Going to stay with them ..!!!!"
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I had ATT. DSL, for about 4 years...., Just got tired of the run around. and the add ons, just time for a change. I had the 1.5 speed but the best thay could get me is 1.1 or 1.2 at the best.. So I went with Cox I've had it about 2 months so far,, so good.. I'm on the 7 mg speed now, but going to do the 3 months at $29.99, then go to the 1.5 speed at $26.99, I'm retired, can;t aford the good stuff,, plus I just do a little surfing and reading so that will work good for me. Will let ya know how it goes in a few months. Update 7/2/08...Very Happy with Cox.. Service has been very good... The 1.5 speed is alot faster than the 1.5 speed of the DSL that I had with ...ATT... Customer service has been real good & fast.. & get to talk to a real person faster too...... so I'm very happy with what I have.. Its 2/01/09 Been with Cox for awhile now.. very happy with the service.. I don't have any problems with them.. GOOD SERVICE..!!! Update 8/14/09... Still a Very good Service.. NO problems at all.. UpDate..8/14/11.. Well I left this area for 2 years. Went to the NW. part of Alabama, Had Comcast Service, it was a Bad...!! A lot of problems with the service, I am so glad to be back with COX.... BEST BANG FOR YOUR BUCK...!!!!!
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Review by TechnoNinj4
member for 79 days, 1 visits, last login: 77 days ago
lodged 78 days ago
- Oceanside,San Diego,CA
- $55 per month
- about 31 days
- "fast connection"
- "inconstant performance and stupid expensive"
- "I really wish there was a ISP in my area"
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Honestly I hate Cox, their duopoly with Time Warner here in Sand Diego is disgusting and I really wish someone offered better download and upload speeds for their price if not cheaper. I just recently upgraded my modem so I now have max speeds of 24 DL x 24 UL but its still leaves a lot to be desired, especially compared to services like Google Fiber or Verizon FiOS.
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Review by blakej06
member for 6.8 years, 379 visits, last login: 19 days ago
updated 79 days ago
- Westwego,Jefferson,LA
- $65 per month
- "While on Promotion Very Good Speeds For Price"
- "Not as fast as other markets for the same price (ultimate) tier"
- "better than uverse in my area,faster speeds for better price"
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i have had cox since about 2003 and they have increased speeds over the years , before docsis 3.0 there were congestion issues now generally i get my speed 50/5 about 98 % of the time.
uptime during hurricanes (up to a month of outages) are horrible but usually it is very reliable.
some of the other cox markets have 150/20 Mbps download/upload. when your in a market with competition you can get discounts and promotions eaisly. I do not have phone or cable service i prefer landline.
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I even called the tech support on this praising the change. Way to go Cox!!
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Update
Speed test after phone call
