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Review by saltwater See Profile

  • Location: Sierra Vista, Cochise, AZ, USA
  • Cost: $68 per month
  • Install: about 30 days
It's the fastest download speeds in town,install was easy and fast
Uploads speeds could be better, modem rental is high
if your a subscriber to Cox,the cost is ok but buy your own modem
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I was one of the first people in town to get hooked up. My service has been up since the begining of the second week of Jan. 2003. After a shaky start for a few weeks will I guess the rest of the town was getting hooked-up, line speeds bounced around alot and pings were out the roof. But once thing got together here in the town, speeds and pings have been sweet! I'm a heavy online gamer and things at this moment are gaming smoothly with fairly good, stable, pings. Of course East Coast connections do ping higher then West Coast connections but that's a gimme. All in all for the two months I've had the service, it's been the best service I've found in my area. One thing though folks, buy your own modem because at $15 a month rental, it's not worth it to rent it. And if you need more than one ip as I do, don't make the mistake of getting more ips. They too cost to much. Just buy a good router with a firewall and save yourself some money. I'll soon be doing this also and cutting my monhly bill by $28.50

member for 22.9 years, 1529 visits, last login: 14.8 years ago
lodged 21 years ago

opticburn
join:2003-04-20
Sierra Vista, AZ

opticburn

Member

Cox sucks

Cox might seem ok if your switching from dialup, but if you are an active gamer that used to have DSL , Cox could not be worse. Ping rates higher than dialup makes Cox the worse thing ever. Maybe it was ok in January, but with each passing day my ping average gets worse and worse. Too many users on too small of a pipeline. The only time I can stand doing anything to it is first thing in the morning before work. COX SUCKS, DSL IS BETTER! Of coarse, all this could simply be fixed is Cox upgraded their pipeline to Phoenix, to deal with the mass of users they are getting.
sitedev
join:2001-10-16
Sierra Vista, AZ

sitedev

Member

Re: Cox sucks

opticburn,
I have both DSL and cable and I am in total agreeance with you.

There are times when Cox Cable blows away my DSL (when most cable users are sleeping); however, for the most part, my son who plays online games consistently, he chooses the DSL connection.

Last night I did a speed test and got a whopping 48kbps download speed from COX cable and 684kbps from The River DSL.

The COX installer told me they were installing 8-10 new cable internet subscribers daily, and I don't think that COX is increasing their bandwidth fast enough to accomodate.

If anyone is looking for any consistency; I advise them to get DSL (if available) and not cable. If they work the swing shift and get home at 1AM then go for the cable and enjoy the 1.5Mbps downloads while most other cable subscribers are offline.

Hang in there, hopefully the complaints to COX of bandwidth starvation will do some good.

Sitedev

Review by Sc00terex See Profile

  • Location: Snyder, Scurry, TX, USA
  • Cost: $59 per month
  • Install: about 1 days
better than dialup .. unless you game online, my ping has been up and down from 80 to 6,000-8,000 ms several times per minute
just ran a speed test of 43/46... need I say more? Cox charges $10 more for service in my town than in any other in my area...
when I call to talk to someone about this.. no one seems to care.
Pre Sales information:
Connection Reliability:
Tech Support:
Services:
Value for money:

Cox basically is dragging thier feet fixing my crappy DL speeds since they are the only game in town.

Ran packet loss test, losing 50% at maximum ping of around 3000 to test server. The tech support (supposedly level 2 whatever that means) monitors my connection and tells me everything is fine I should not be having any problems. They still don't care.

member for 21 years, 32 visits, last login: 18.9 years ago
updated 21 years ago







Review by Big Boi See Profile

  • Location: Phoenix, Maricopa, AZ, USA
  • Cost: $39 per month
  • Install: about 1 days
Very fast compared to my old MSN DSL.
None.
Best deal for broadband in my area.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Got my Cox on 10-08-02. Ordered Cox Basic cable and Cox HSI on the 7th and it was turned on the next day. I used the quick connect method and bought the Terayon TJ-715 modem from Cox for $89.95. Total monthly bill is $80.10 for Cox Cable and HSI. My speeds very from 2700~3100 down and 256~288 up. No problems at all. Always connect. I turn my modem and computer off at night and I am still able to keep the same IP. Today is March 25, 2003.

member for 23.2 years, 358 visits, last login: 14 years ago
lodged 21 years ago


Review by bbrebozo See Profile

  • Location: San Diego, San Diego, CA, USA
  • Cost Contract price not specified.
  • Install: about 5 days
FAST,Faster and never down
none that I can think of
Hard to find a better service in the San Diego Area
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

When I first had Cox installed,I had some problems with tech support sending guys out 2-3 times in the 1st 2 weeks .They took my PC in as they couldn't find the problem at my house. For some reason, tech support installed W98SE from my W98. When I brought this to their attention, as the PC was asking me for the disc in order to install specific programs, they actually went out and to a local chain bought me a retail copy W98SE so that I'd have the disc. Now that's stepping up as far as I'm concerned when it comes to customer support. By combining my cable, phone and internet svcs. through them, I receive a $10 monthly discount on my bill. Haven't had a need for tech support for over 6 months and can't remember the last time the service was down. I thought I had it good back in FLA. with Bellsouth DSL service, but with their 1.5 mbps speed compared to Cox's 3mbps + speeds has them beat hands down. Can't think of a bad thing to say about them.

Log me A happy camper !!

(updated for errors)

member for 21.9 years, 597 visits, last login: 19.6 years ago
lodged 21 years ago


Jammy
Premium Member
join:2000-11-03
Pittsburg, CA

Jammy

Premium Member

BRAVO! Another satisfied COX HSI Customer!


YAAY!

Jammy

hhawkman
Premium Member
join:2001-02-08
Port Hueneme, CA

hhawkman

Premium Member

Let me see if I got this straight

The cable company (Cox) couldn't fix the issue with your connection, so they (Cox) took your computer, and upgraded it from W98 to W98se. Then when you had issues installing some programs afterwards, they (Cox) actually went out and bought you a legal copy of Windows98 SE. All at no charge to you.

Is this an accurate understanding?
Turbonuim
join:2003-02-14
Los Angeles, CA

Turbonuim

Member

Re: Let me see if I got this straight

LOOL
bbrebozo
join:2002-05-04
San Diego, CA

bbrebozo to hhawkman

Member

to hhawkman
Right on the money.
I couldn't believe they'd do it either but sure enough, they did and with no hassles. When they first returned my PC, it had tech supports copy of 98SE in it. When I called them and told them that my PC was asking for the disc when trying to install certain programs(and that I had their CD), someone showed up at my door the next day with a new,sealed boxed copy at NO COST. I gladly gave them back their tech's CD. Like I said, that's good customer service. Don't ask me why they upgraded my PC from 98 to 98SE. I'm just glad they did right by me.
[text was edited by author 2003-03-25 23:45:51]

[text was edited by author 2003-03-25 23:48:58]

hhawkman
Premium Member
join:2001-02-08
Port Hueneme, CA

hhawkman

Premium Member

Re: Let me see if I got this straight

You wouldn't happen to be a hot blonde with an incredible body, would you?

Review by Cornflake5 See Profile

  • Location: San Diego, San Diego, CA, USA
  • Cost: $29 per month
  • Install: about 21 days
Great Speeds.
History of Downtime.
Great support, great speeds, great provider.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Well, Ive been a Cox Communications customer for a while now. It all started when I had Juno, about 2 years back, and I was getting uneccessary charges on my bill, so I decided to switch over to Cox because it was faster, and cheaper than what I was paying.

After ordering it, a short time later, a cox representative came to our house and installed a cable line by my computer and gave me the modem and information I needed to install it. The truth was, I had no clue how to do anything. So I called em up and they took me through the installation proccess step by step. Great Service.

Then after about a year of using Cable, I got a router so that I could make a lil LAN so my laptop could get access to the internet. And even after setting up the LAN the speeds were still great. I was getting probably about 3000 kbps on average for the download, and about 250kbps for the upload. Now I get basically the same as that with both of my computers going at the same time.

One draw back was that for about 2 or 3 month, they were having problems going from @home to Cox.net so I got caught up in the mix and every once and a while my connection would go out for about one or two hours, but it would eventually come back(thats when my IP went from a 24 to a 68). That was a while ago and it hasn't happened since.

So overall I have had nothing but great experiences with cox, aswell as my friends, which really makes me question why other people have so many connection problems. Anyways, I would reccomend this service to everyone, and for 29.99 a month its only 8 or 9 bucks more than MSN or AOL at 50x the speed.

member for 21.8 years, 38 visits, last login: 18.7 years ago
updated 21 years ago


Jammy
Premium Member
join:2000-11-03
Pittsburg, CA

Jammy

Premium Member

I nearly sgree with you!


I get great speeds,Cox is a great internet provider, but their support can be so-so at times unless you get ahold of a Tier II tech. And about downtime: in three years of service, I have only had three downtimes, two of which were less than an hour, the third and last being about three hours. I have also have a dialup for those emergencies, but I hate the dialup because it is so slow compared to Cox's speeds.

And the transition from @Home to Cox happened in the middle of the night for me and I had no problems at all! Yes, I too wonder what all the fuss is about when people complain about the service from Cox!

Jammy

Fab_Dawg
Look ,Up In The Sky
Premium Member
join:2001-05-18
Lakeside, CA

Fab_Dawg

Premium Member

Re: I nearly sgree with you!

Jeez' Jammy, your should cut those Cox tech guys a little slack, after all, you put more heart into things than most ever will. Besides, you already got over all those times you called and had to tell them what was up didn't you?? Even still, you,ve got to admit, Cox kicks ass and the last time I checked, they were sending there techs back to ITT for a refresher coarse or something..... at least I think they did. Cox on your Box Rocks off your Sox!!

Jammy
Premium Member
join:2000-11-03
Pittsburg, CA

Jammy

Premium Member

Re: I nearly sgree with you!

Hey . . .I ain't knocking Cox! heh . . .yeh . . .I got over schooling the Tier I guys (they are not techs) and my boredom talking to the Tier Two guys. Yes . . .it definitely would be nice if the Tier Two guys went back to ITT training! But I never heard that rumor and my daughter worked there and I still have three friends working on Convoy street, one of which works in HSD as a Tier I guy, and at least he does know about networking issues, TCP/IP issues, etc . . .he runs a stable at home, lol.

Jammy
said by Fab_Dawg:
Jeez' Jammy, your should cut those Cox tech guys a little slack, after all, you put more heart into things than most ever will. Besides, you already got over all those times you called and had to tell them what was up didn't you?? Even still, you,ve got to admit, Cox kicks ass and the last time I checked, they were sending there techs back to ITT for a refresher coarse or something..... at least I think they did. Cox on your Box Rocks off your Sox!!


Review by lwaster See Profile

  • Location: Jonesboro, Craighead, AR, USA
  • Cost: $39 per month (month by month)
  • Install: about 1 days
easy set-up, freindly tech support,Express (1024 down 128 up)
Frequent disconnects, no bandwidth, packetloss, slow news service, 2 years worth of problems and yet no solutions
not worth the money for the express service and slower the a 56k modem during peek hours,
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

ive been with cox since the beta test started in the jonesboro area,,at the start the system was rock solid and very dependable, the same day the beta testing ended the system became unstable and suddenly overbooked and has continued to be that way even now, during peak hours bandwidth checks range from 6kbps to 60kbps and the system has extencive packetloss making online gameing imposible

all in all the system doesnt seem to be worth the money, the local tech department is filled with old cable tv installers who have almost no computer or network experiance but i will say they are freindly, curtious and try to be helpfull although they are still in the learning stage at this point , as stated above the express service is nonexsistant i have not reached the 512kbps threshold since beta testing ended, if your going to use this service get the low end package, and i would suggest this service is for the light web users due to no bandwidth at this time

as of 27 feb 2001 i have been told by the local office that if i continue to complain about my bad service i will be removed from there service,,i will not stop writeing my reviews of this substandard provider nor will i back down not one inch,if i loss my isp then i will go bad to dialup and still continue to monitor there activity,,this truely is one horable service that my town has,,rather then fix the problem they would rather make people shut up about it

now here we are,,its 2001,,nov,,,this system still sucks so stinking bad i cant beleive it,,still no dsl in my area to far from phone company

the latest problem is flucutating pings,,they range from 40ms up to 2000ms,,to make matters worse,,,to ping my isp i use a differant route then i do to ping the internet,,go figure,,how did sucky cox work out this one?

so now you call tech support to tell them your internet is slow,,laggy anf has packetloss,,they ping you and say,,WE DONT SEE ANYTHING WRONG,,then you ask them about the 2 differant routes and they put you on hold and when they come back they say,,WE HAVE TO DISCUSS THIS WITH OUR SUPER BRAIN TECHS,,well,,its been 2 years now,,,YOU STILL SUCK COXS

ok, here we go,,welcome to 2002, still no bandwidth,still packetloss, docsis still not in my area, cox should not be in the internet busness they dont know what they are doing, ive read the newest reveiws and cox is having major problems in what seems like every city tech support is still suck city they refuse to adress problems,now they tell me they know of the problem and are still trying to figure it out,,now ,,its been 3 years,,,what am i supposed to do , move for the sake of dsl?

19 march 2002

latest news from cox,,,still the same problems,,,packetloss,,disconnects,,now the system is so degraded i cant do any online gaming at all,,,,i run another computer on a router and i cant load web pages at the same time on them,,,bandwidth checks great on downloadside,,and appears to be getting cut in half at 3 pm,,,,in half again at 6pm and half one more time at 9pm,,,so i drop from 128kbps to 24kbps on my uploadside by 9pm,,and it stays that way untill after 2 am

the docsys beta program failed here and has been set back till the last half of the year,. last tech call i had to my house,,they checked signals and saw a problem and they fixed nothing,,all they said was "yeap,,you seem to be having the same problem everyone on your teralink has" then they left,, no solution,,no suggestion

typical cox

i call tyler tx and they cant beleive this is going on in my area,,i dont blame tyler,,the blame seems to be in my local office and local area

June 13 2002

i finnaly got to try out the docsys system,,,according to cox anyone with a weak signal will not be getting docsys modems,,,,,i have a weak signal according to them,,when asked who is responcible for weak signals cox had to respond that they where

at that time i told them give me docsys or give me a 3 year refund for having a weak signal, (now that i finally got them to admit to substandard service)

they brought the modem and a signal booster

now that ive had it for a week now i do have to say that the majority of the problems i have been seeing ARE from there substandard set up on the whole system from the terralinks right down to the cables strung thoughout the city,and the local tech admits to it also,,,at one point i was told it would be a year or more before i got a shot at docsys due to the rebuild they need to do in my area

i said it before ill say ti again,,cox has been lieing about there system and its problems and finnally i got them to admit to it

oh yeah,,the docsys,,well it works and my disconnects have stoped and my lag spikes have stoped,,nwo the only problem i have is in the routing i go thru texas about my 8th or so jump and at some times the ping is in excess of 400,,probably overbooking in that area

the only other problem i see is im still caped at 128 and at night time they seem to reduce the bandwith more,,my upload side goes as low as the teens at some points at night

one more time,,ill say this,,,if you can avoid useing coxs do so,,for youre own sanity,,before they admit to anything they will have you runing in circles,,they will blame your computer,,,your nic card,,,your router,,,anything but themselves

im my case,,i do beleive i have finnaly gotten to the source of my problems,,poor workmanship and old used equipment

they wanted to get on the high speed band wagon and wanted to make a fortune at it

21 mar 2003

moved from one side of town to a more central location, and once again i see the old monster raise its ugly head, packet loss high ping times it all amounts to line noise issues in this area and bad routeing throu at&t servers in missori, noise issues they will have to track down, they are hard to find like a needle in a hay stack, bad routeing, well again,,they say what at&t does or the problems they have arent cox's problem, well thank freeking heavens i am finnaly close enough to the telco that i can get dsl,, i orderd it on monday and received my startup package on thursday and was runing in about an hours time,had one problem,,it was my mistake with a setting on my router, thats problems gone and i seem to be rock solid, speeds are well above cox, games run smooth, heck life is back to being simple again

i said it in 2001 ill say it again,,if you have no other choose then by all means use cox cable internet, but if and when dsl come avalable in your area by all means switch over, its more reliable,dependable and dslreports has online tech's right in the sbc forum to help youwith most your questions,,also on a one year package,im paying 10$ less a month then i had to pay for cox

good bye cox,. i hope eventually people start checking your service as hard as i did and see they arent getting what they paid for, well im out,,on my way to post a great reveiw for my new service SBCGLOBAL



member for 23.1 years, 546 visits, last login: 9 years ago
updated 21 years ago

mjarecki
join:2001-01-05
Rogers, AR

mjarecki

Member

I'm with ya man

same here, i live in Rogers (northwest corner of arkansas, benton county) i have cox cable as well, the ads say 30x faster than 56k modem, well, most have flamed me for my review of the ISP but i get the same crap you do, sure their nice, but they dont do anything, i've consistently been getting packet loss, drops, and usually get around 150-300kpbs downstream offpeak hours, this is so pathetic, i recently(today) had a tech support guy come and look at my cable modem, he tested for line noise and my sigal being off and said it was ok, then i showed him the speed tests of me getting 150kpbs downstream and he said "theres nothing i can do about it" then when he left he started complaining about how this is the third time hes had to come over during his lunch and not gotten a lunch, they are truely top notch assholes.
System

Anon

not any better in Georgetown tX

Consistant outages, poor bandwidth.

Anon

Re: not any better in Georgetown tX

I just bought a house in Georgetown and will be moving there in less than 2 weeks. I have RoadRunner now, and most likely Cox after I arrive. Has service gotten any better since your last comment?
Any suggestions?
ConCashPro
Concash Customer
join:2000-10-23
Little Rock, AR

ConCashPro

Member

broken record

I hate to remind you, but you live in ARKANSAS.

I'm starting to think Clinton coulda done more to bring some venture capitalists and more tech development in this backwards state.

--still waiting for cable modem service in the largest city and capital of Arkansas--Little Rock
pwheat
join:2001-01-24
Manor, TX

pwheat

Member

And in Pflugerville Texas

Not any better here. Fortunately it looks like SWB has finally fixed the phone lines around here - so I'm signed up for DSL. I'm off Cox as fast as I can.
System

Anon

COX Elite isn't any better!

I am in Amarillo, TX. I have the COX Express Service for a while ( 1024 down/128up ) but wanted more speed, and a static IP address, so I got COX Elite Service ( 1024 down/256 up ) plus 5 email accounts, static IP, and ability to run a FTP Server.

I was happy with the service until they started to disconnect me all the time, or I would lose packets left and right (pinging ftp.tyler.net).

Right now it seems they have everything under control again, but it always does! then boom, it crashes again.

I have been waiting for them to get the docsis modems here, they have been telling me they were going to upgrade the system to that for the past two years, everytime I call, it seems they say its another year away, just a bummer.

I would go to DSL, but every company here has horrible reviews for them, plus the CLEC SWB sucks too... I don't know what to do.
mjarecki
join:2001-01-05
Rogers, AR

mjarecki

Member

Re: COX Elite isn't any better!

umm if you dont like arkansas then move, regardless if its arkansas or not, its no excuse for bad service. They are pretty useless, their discontinuing the terayon modems and switching to docsis and the technician i talked to said they would be charging extra (the way it stands now, they might change it) when i had my faulty network card that they installed removed and they put in another they actually charged me for it and that pissed me off considering they gave me a whack NIC card in the first place.
ConCashPro
Concash Customer
join:2000-10-23
Little Rock, AR

ConCashPro

Member

Re: COX Elite isn't any better!

i am moving as soon as i get out of grad school

to TEXAS

probably to houston or dallas
Nanoblaze
join:2001-06-08
Tyler, TX

Nanoblaze to mjarecki

Member

to mjarecki
no xtra money for me to have DOCSIS, and its faster...
System

to Anon

Anon

to Anon
Well, I am in Texas. And yes, they have been telling me there were changing from Terayon to Docsis for almost 2 years now, and still have not done it.

However the tech I talked to said when they got Cox @Home here with the Docsis, that it would be 10 dollars cheaper a month
Gilean the Grey
join:2001-02-03
Bryan, TX

Gilean the Grey

Member

Re: COX Elite isn't any better!

Here in Bryan/College Station Texas they're doing the changeover from Terayon to Docsis now. I've had a few problems with them, disconnections, packetloss, etc., in the last couple of months. Supposedly there was some modification they did back in Nov that just never worked right, and every "fix" they executed just caused different problems, so they finally went back recently to the settings they had in Nov 00, and I haven't had any problems in the last couple weeks. I'm using the Cox Express by the way.

pickoneformeplease
@phe-pa.concentric.ne

pickoneformeplease

Anon

Read This Important message cable users.

Microsoft Windows utilizes a default RWIN of 8760 bytes. This is perfectly adequate for both LAN and dialup connections which have a b*d=~2KB. However, the default RWIN is completely inadequate for high speed Internet connections like cable which have a b*d=32-64KB. This is the main reason why most cable users are getting much lower speeds then advertized. If there is a high delay between you and the server and your RWIN is set too low, the remote server will only send small bursts of data and the rest of the time it will be idle, waiting to receive your acknowledgements.

Connection Type Bandwidth (Bytes/s) Typical delay (s) b*d (Bytes)
Dialup 7,000 0.300 2,100
LAN 1,250,000 0.002 2,500
Cable/xDSL 182,000 0.200 37,500
Satellite 62,500 1.000 62,500
Go to »www.mynetwatchman.com/kb ··· elay.htm to lower your RWIN settings.

Alex_Chausson@hotmail.com

nwspmp4
join:2000-12-23
Bryan, TX

nwspmp4

Member

I'm sorry for your connections....

To everyone here,
I'm truly sorry about your connections. It must be something based on the node your on or something. I live in Bryan, TX and have the Cox Express (1024/128). We did just upgrade the modems from the Terayons (Where I'd get about 600-750kbps) to the Best Data DOCSIS modems. There's no more 'ramping' downloads (starts low then gets higher), but rather it's good from the get go. Now I'm averaging between 900 to even 1200 kbps.... I do agree, Cox does suck for the most part, but when they aquired TCA Internet here (which had it's stuff together), they've been doing good here. Maybe it's just my area or just some areas are bad or good.... The tech support I've had to call into (and I should know about this type of stuff with the exception of one person (No, winipcfg does not run on Linux...) have been quick and courteous and have worked to get it running. In the whole time I've had it here, I've have three downtime instances, two of which I was about to leave and it didn't affect me, another was resolved in ten minutes over the phone....

fosfate
@150.208.x.x

fosfate

Anon

Cable does not equal DSL

I am currently on the Cox Comm. Express internet Service... I have also been w/ the since beta testing & the speed has dramatically dropped... I am on the express & @ first everything was fine, then one day all my d/ls averaged bout 5-15 kps & 25 when i was lucky... Then i started analyzing the situation & i found out that:

1. Weither your running windows 98, ME, or XP u must reboot once an hour 2 get optimal speeds w/ the terayon modems.
2. If you r using xp disable QOS Scheduler b/c it will slow down your transfer rates.
3. Diable Automatically Detect Proxy Settings
4. Sometimes in order 2 get optimal speeds u must set your network card from autodetecting speeds to 10 full duplex mode.
5. Every so Often you must disconnect the modem or it will lag.

And even after all this i still got disconnected... What i have noticed from the technicians is that they are not really qualifed to diagnose the problems or well in Jonesboro that is... The techies they send out are just cable techies & are amatuers to say the least. They hav replaced my overhead & aerial lines, underground lines & lining into my house, & ever so often i would still get disconnected... Even worse, when they replaced my modem i had found out from a techie that i had reached 10,000 errors in approximately 1 day & it took telephone techs to realized that their was a problem... Ever since than i have been sceptical about their service. Once in a while i will find a few that are decent but my overall experience with the service is what you could say mediocre...

If you are looking for service, wait till they have the Docsis modems in place. To my understanding, it seems 2 solve many of the problems that i am describing 2 u right now..
Nanoblaze
join:2001-06-08
Tyler, TX

Nanoblaze

Member

Ahem.

Well, the 512 cap should be 1024 first of all, and they've been having issues with at&t recently, if you're still having problems, connect on their online service at www.cox-internet.com the techs that are on that tend to be knowledgable about everything and can get most stuff figured out, wether it be on your end or otherwise, also if you're still using a terayon modem you should upgrade to docsis, they're much better, generally speaking.
Softbear1
join:2002-01-27
Oklahoma City, OK

Softbear1

Member

Hey Guys

Thinks about what is going on right now. Most of you all know what a computer is and know what to do with them. The other 350,000 people don't know where their cdrom drive is let alone what to do with a computer. I know since I'm one of the poor folks that these people have been calling wanting to know why and how to set up their email accts. That the reason its taking over an hour to talk with a tech. They have not bothered to even look at the books that came with the kits and call in wanting someone to hold their hand while they set up email accts on their computers. Since they can't do it themselves. I've had people that called in not knowing they have a cdrom drive or where its at. I do tier1 support so thats where you call first and now since they did the conversion all calls from all over the country come to us first. I agree this has not been a very smooth transition from @home. The company that wrote that CD didn't have the time needed for testing before they had to send it out and it has messed up computers that have their versions of Windows so unstable that the cd sends them over the edge. I see the same issues with speed and hope Cox gets that fixed soon especilly with the news servers. Those are just a mess with the slow speed and fragmented headers. As for the problems with latency in games they know about that and I hope they have a plan on getting that problem fixed soon. If you get one of us that is rude to you I agree they shouldn't take out their frustrations on you, I never do, but think if it were you at the other end and you are having people calling in screaming at you because they don't know how to setup their email acct or anything else about their computers and blameing you for their stupidity with not learning their os thats the reason. I just hope that soon Cox with get the bugs out of the system and hopefully be better then @home. At least when there is a problem they won't have to depend on a third party to fix it.
thornnnn
join:2002-02-14
North Kingstown, RI

thornnnn

Member

heh sorry

typical cox..

1. deny everything
2. blame others
3. belittle the customer

customer satisfaction is giving the customer what they want
they leave with a smile

not sure cox goes about it the right way

yeah your a bit overwhelmed
yeah u got to defend a network that is unstable

denial/blameing others issnt gonna help anything
Finger2208
join:2001-04-07
Lindale, TX

Finger2208

Member

Cox Anyone??

Yeah, they really rock in the Tyler, TX area, huh. Tonight I'm getting a whopping 312 down on my "Elite" package (256/1024), and latency out the you know what. Just like every night. Well, I must admit that this system did work right 5 nights last week during peak usage. But that's only 5 nights of decent service, combined with the other 5 weeks of hell that they've put us through. I'll have to disagree with Nano, though. Either the chat techies or the phone version know almost nothing. It's a complete waste of time to even bother contacting them. For instance, I sent them trace routes comparing traces at 9:00 P.M. vs. 6:00 A.M. yesterday. Times on hop #4 went into the 400 ms range in some instances, and were never below 200 ms at night, compared with the teens during morning. Cox response?? Well, those crappy times show nothing, and are within range for the system. ROFLMAO!!! And the 250-400 pings in UT between 6:00 and 10:00 P.M. should be as well. Even though pings in UT with their competitor's dial-up are in the 230's during this same time frame??? And that's connected at a whopping 26.4K. I think the real thing happening here is now that Cox is "managing" (lol) their own pos network, they have been skimping on bandwidth bigtime. Nano says it's a problem with AT&T. Well, 2 weeks ago, it was problems with Level3, and I'm sure in another 2 weeks it will be another lame excuse....and the system is working fine. It seems when they were buying bandwidth off of @home and UUNet, we didn't have these never ending problems. I realize that @Home is gone, but why didn't they stay with UUNet?? I have no idea, but I would bet it involves them saving $$$ If they want to kick me off....then fine. But click below to see my lag-out-the ... and this is a good night too!! Just click the second link to check a really good night.

»/quali ··· l/663329

»/quali ··· l/653415
Nanoblaze
join:2001-06-08
Tyler, TX

Nanoblaze

Member

Re: Cox Anyone??

Tyler isn't lindale, lindale is runn on the mineola system, and yes, Tylers system runs great, i get my full 1024/256 all the time. Go figure.

jaba
@cox-internet.com

jaba to Finger2208

Anon

to Finger2208
i also live in tyler and have flawless service, the only time mine was down, the cable was out completely due to an ice storm that also knocked the electricity out for 3 days.
Finger2208
join:2001-04-07
Lindale, TX

Finger2208

Member

Re: Cox Anyone??

I must admit that mine is running better now than what it was at the time of the original post. However, it still has occasional glitches, but at least now they aren't every night for 4 plus hours. Mainly only occasional latency and timing out on the mail server. I am curious though as to how you guys in Tyler avoid the latency bug, which appears at a router at AT&T in Dallas?? I have ran trace routes from a friend's machine in Tyler during one of these "lag-outs", and he can't seem to avoid this router in Dallas, either . I guess if you're using your cable modem for chat and email it would probably go unnoticed. But at least it has improved from a few weeks ago.

starwind
@66.76.x.x

starwind

Anon

um my connection works great now

Um for the first 11 months my connection was mixed till last decmeber when they asked to swap cable modems and they started connecting me to a diffrent spot and my connection rocks now. I get like 120K a second down and 16K a second up.(kilobytes no bites) and i only pay 42 bucks a month. and i live in nacogdoches texas.
with only like one problem every 2 weeks now.
Cox_Sucks8
join:2001-12-02
Anaheim, CA

Cox_Sucks8

Member

cox should not be in the internet busness they

cox should not be in the internet busness they dont know what they are doing.

You have that right.

I hope you get you broadband connection fixed soon.

good luck
Anon
Anon

Anon

Anon

Sux Cox and so does Arkansas!!!

Cox has got to be the worst ISP on the face of the planet! We (in Walnut Ridge area) are still in the 56k dial-up game, with no hope of DSL or Cable in the future. The Internet was in existance for 3 years, before we ever got any type of service. We are supposed to be at 56k modem, but it's more like 33.6, that's how bad it is. I've rewired the whole house and it helped a bit, but still can't hit full modem potential! Probably never will!!!

Earlier someone said Clinton should have brought better industry/technology here, he couldn't have been more right. Arkansuk is at lease 20 years behind in everything. The economic situation is even worse here. If you are lucky enough to find a job you get laid off in 3 months (ever try feeding a family for three months out of the year?) and it's pretty much a cultural vaccum.

Sad but true. Grab your computer and go to a better state!!!

EvilKernel
Here's Johnny
join:2000-08-29
Miami, FL

EvilKernel

Member

Move...

Move to a Metropolitan City... You can't leave in a farm and expect OC3 speeds
randysavage0
join:2002-04-16
Fayetteville, AR

randysavage0

Member

heheh

The job situation isnt bad here in J'town...

We have dsl (available to many, but because of line sharing regulation, isn't deployed)... we have cable... and wireless....

I am hoping they open up the dsl booster stations and let me get some sbc action.

I am on Cox right now... it is basically the only broadband provider I can get... Speeds about 750/110 at the best... Which is really funny considering you can get "up to 30x 56k" when in fact it appears most people are capped at the 768 point. The latentcy is a joke. I haven't been able to play online games for close to a year. That basically means that you have too many subscibers for the amount of bandwidth you have.... When i ping 1000-5000 on servers in texas, there is a big problem. OMG the packetloss! I get constant pl... sometimes I have to hit reload on a webpage 3 times. In games that have a statnet utility, they show constant pl, 1%-4%.

Wireless is even more of a joke.... you gotta have perfect line of sight in order not to get total packetloss. Even when it does work, it aint that fast.... it sure isnt 750k.

I'm just hoping for some SBC.... as soon as it is offered, I am there. I'm guessing my speeds wont increase too much, but I bet they have less packetloss and better latency.
randysavage0

randysavage0

Member

bandwidth upgrade?

as of june 19, cox has its crap together! I have been getting sub 100 pings to many parts of the US... I dunno what they did.. but it's working! I just hope it lasts a long time.

might wanna try gaming again!
randysavage0

randysavage0

Member

Re: bandwidth upgrade?

FALSE ALARM. BACK TO CRAP AS OF SUNDAY JUNE 23.

Review by rickbooker See Profile

  • Location: Warwick, Kent, RI, USA
  • Cost: $68 per month
No Connection problems, download speeds consistantly over 3000KB
Price is a little high for two static IPs and modem rental
Beats DSL around here by far. I'm satisfied. Price cut would be nice :)
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Cable Modem Rental 15.00 Surfboard SB3100
Two static IPs 13.90
High speed service 39.95

Tech support basically sucks. The two or three times that I've used it they use the usual excuse that it's my network causing the problems. On all occasions (2) they have finally replaced the modem. The last modem as been in place for over two years with no problems.

Basically very satisfied with the service. It is costly in my opinion but I don't expect to be dropping it for a DSL or a Dialup any time soon.

member for 23.2 years, 288 visits, last login: 13.1 years ago
lodged 21 years ago

jljohn0605
join:2002-12-30
Arabi, LA

jljohn0605

Member

Must be a different COX

Good luck. DSL is the way to go down here in the Big Easy----by far. COX HSI is HSI very seldom!!!!

Review by coxisslow See Profile

  • Location: Glastonbury, Hartford, CT, USA
  • Cost Contract price not specified.
Bundled with TV Service
SPEED SPEED SPEED
COX High Speed Internet is the ULTIMATE OXYMORON
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've made multiple complaints over the phone regarding speed. I'm lucky to get 500kps down, but steady 250kps up. Download has been as pathetic as 50kps. (Not a typo that's a pathetic five-zero). My modem was purchaed from COX as part of the package from @HOME. Ever since @HOME was bought, the service has sucked. COX consistently blamed me for the speed, until I forced them to come to my home. After some checks, the tech conceded that the service was sub-par. He installed a booster in my basement - but it did not help.

Their sales department is arrogant at best. I requested some compensation for the poor service and was told to go pound sand - internet speed is NOT garanteed. I spoke with the individual's supervisor who reiterated the "go pound sand". I twice requested a call from the next higher level and never received a call back.

I'm in Glastonbury, CT. When I initially looked into HSI, DSL was not close enough to my home. I'm looking for reliable fast service in this area if anyone has any suggestions. I'd like to tell COX to go pound sand.

I'm considering filing a registered complaint with BBB, and think they should be hit with a class action suit for false advertisement. Any lawyer's out there?

member for 21 years, 3 visits, last login: 21 years ago
lodged 21 years ago


dvd536
as Mr. Pink as they come
Premium Member
join:2001-04-27
Phoenix, AZ

dvd536

Premium Member

dont worry, be happy

be happy you arent in phoenix arizona market. not only are people struggling to get 500kbps here, they average arond 80kbps on their upload. caps are 3000/256 here. as with any big provider there are good and problem areas. hope you get yours resolved.

XglctX
@cox.net

XglctX

Anon

Re: dont worry, be happy

Post a tweak test,it might help. I have good speed in Glastonbury

»/speed ··· 47957141

dvd536
as Mr. Pink as they come
Premium Member
join:2001-04-27
Phoenix, AZ

dvd536

Premium Member

Re: dont worry, be happy

These people are my friends and they are tweaked to the hilt. its just plain oversold. newer areas such as the Glendale area are quite nice (always at caps) because that area is a new build. Cox is aware this is a problem area.

chrisf8657
join:2002-01-27
Glendale, AZ

chrisf8657

Member

MMM Yeah...

Cox clearly states in their Acceptable Use Policy/Terms of Service that Residential Speeds are not guaranteed, and sueing them would be a waste of your time. Also, the BBB will drop your complaint since they refunded service fees (which is going a long way for a customer) and did everything they knew how to fix your problem. Believe me, I've tried the BBB process before and the company usually comes out on top

Did you try higher level Support such as Level 2? Did you ask them to check your Node for overloading? Do ping and traceroute tests? You said nothing of these in your review.

A little more detail on what you tried to do to resolve the problem would be a little more helpful....as it sounds right now, all you did was complain to Level 1 (Basic) support and had 1 technician come out, then gave up...

We do have a Forum here on Broadband Reports for Cox Customers - here is the link:

»Cox

The Asst. VP of Network Operations and a Phoenix Service Rep are in the forum, for your information. They may still be able to help if you are still signed up with Cox.

Please let us know more or post in the Cox forum
[text was edited by author 2003-03-18 14:48:11]

CarnageHeart
@cox.net

CarnageHeart

Anon

Re: MMM Yeah...

I use COX and really have no problems other than the occasional drop in speeds, but this happens maybe once a month. I'm in Las Vegas, NV. My speeds run at a full 3mb down and 256kb up. I wish the up speed was a little more but o'well, can't really help that right now, all I can do is wait for fiber optic to come out here (it's already available in parts of California).

As far as I can see yes, the problem is on COX's side (being that it's somewhere between you and their servers) and also, most DSL companys aren't any better (unless you can get SpeakEasy in your area, they kick ass)
coxisslow
join:2003-03-16
Glastonbury, CT

coxisslow to chrisf8657

Member

to chrisf8657
No argument on garantee. However, I did NOT get any rebate or refund. I'm not sure where you came up with that. That is one of my bigger complaints - they told me to GO AWAY. How much more unhappy can you make a customer - that isn't going anywhere. I have called repeatedly - but only once was I able to get someone to take me seriously. The technician spent three hours at my house - and left frustrated. I suggested that perhaps the servers were overloaded - but don't know enough to ask about nodes. That's why I'm paying COX - so they can provide a service. I shouldn't have to make this a life project, as you suggest.

Finally - the customer support people actually said I was not complaining enough. Again - is this supposed to endear me???

hhawkman
Premium Member
join:2001-02-08
Port Hueneme, CA

hhawkman

Premium Member

Re: MMM Yeah...

said by coxisslow:
Finally - the customer support people actually said I was not complaining enough. Again - is this supposed to endear me???
The squeaky wheel gets the grease. Sad, but true.
scarhart
Premium Member
join:2003-03-14
Norfolk, VA

scarhart to coxisslow

Premium Member

to coxisslow
My problem is the caps on downloads from their newsserver. They cap news D/L's at about 375 kbps,about 1/4 what I was getting from my Earthlink DSL. I switched because they were only charging $34.95/mo with another Cox service(phone or cable TV), but they're up to $42.95 or so including taxes.

By the way, if there is some kind of utility tax on your Internet account, check with your local taxing authority and confirm there actually is a tax. I was wondering why Cox Internet was having to charge some kind of tax when no other Internet service in town had any taxes on their bill. I went to the local Commissioner of the Revenue, and found out that they weren't supposed to be charging a tax either. Not only that, but they weren't getting any of the money collected! Cox found themselves another income stream (6% - not bad). Anyway, the city is auditing them to find out the amount we've been overcharged, and Cox is going to have to credit us for the false charges. So, double-check your Cox bill, and confirm that any taxes being charged are really supposed to be there!

This has to do with the FCC classing cable internet as an "Interstate information service", and NOT in any way as a cable television service. This means that Cox can't just apply any franchise fees they have to charge for cable to your internet account.

Check it out - all that you have to lose is a little time!

chrisf8657
join:2002-01-27
Glendale, AZ

chrisf8657 to coxisslow

Member

to coxisslow
You should still post in the HSI Forum, we may be able to help you there if you are still on Cox...

Review by Coestar0 See Profile

  • Location: Tempe, Maricopa, AZ, USA
  • Cost: $40 per month
I get better legal speed than anyone in my area. Nyaaa!
I hate the upload.
Feh... it's the best in the area, so what else am I gonna do?
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I usually don't have anything nice to say about Cox. I mean, they've screwed me in the past, but now things are good. They advertise 3000/300 speeds, and lucky me, I'm getting quite a bit more than that (without uncapping my modem, which is illegal BTW).

I'm just here to let anyone in the area know this: TWEAK YOUR CONNECTION! When I first got Cox Cable Internet, I had speeds of 700/50 and less. I was astonished, and I really thought that plugging it in and jumping on the net was all I needed to do for maximum speed, but that's not true. Go to speedguide.net or somewhere similar and download some registry tweaks and maximize your connection. It took me from hating Cox to loving them. :/

member for 21.7 years, 29 visits, last login: 19.8 years ago
lodged 21 years ago


Review by tixin See Profile

  • Location: Burke, Fairfax, VA, USA
  • Cost: $50 per month
  • Install: about 1 days
Activated in less than 5 minutes. Exceptionally fast, even in the evening
None! So far so good.
No complaint.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:

I ordered Cox HSI more than a month ago and finally now has it installed yesterday. The long wait was for getting a cable drop into my property. The East Coast snow storm made the matter worst. Once the drop was in, Cox send in a technician to wire the house and setup cable service within 48hrs. As soon as he left, I installed the self-installation kit and called tech support to enable HSI. Within 5 minutes, I was online. It was an ordeal getting my cable installed, but now it's over, I'm fully satisfied with the speed and the service.

member for 21 years, 14 visits, last login: 17.4 years ago
lodged 21 years ago


hhawkman
Premium Member
join:2001-02-08
Port Hueneme, CA

hhawkman

Premium Member

Good for you

How long have you had HSI?
Have you visited the HSI forum here?
tixin
join:2003-03-14
Burke, VA

tixin

Member

Re: Good for you

From the forum, it looks like the AZ market is not too happy with Cox! It has been a week and I had no complaint. My brother has Cox in Southeastern VA for about a year with no complaint as well. Well, good lucks hhawkman.

Lee5000percent

Anon

This person in Burke must be joking/work for Cox

Seriously, I've had Cox for over a year now in Burke, VA, and it has been an INCREDIBLE waste of my time and money...the only reason I have it is because my only other option is AOL dialup(28.8k con), which I still have and am still forced to use on a regular basis. Obviously Cox is aware that I cant get any other connection type because their customer service has been the most horrendous thing I have ever witnessed. I have service workers come out monthly to "fix" a connection problem which never seems to get fixed, I've had the people answering the phones at the company lie to me and say they scheduled and appointment only to stay home from work and have no workers show up and call and find out there actually was NO appointment, everytime it rains or and precipitation, I get no connection at all. I have reported Cox to the Better Business Beareau because of how horrendous this product has been to me and if anyone else in the Northern VA area has any other option other than Cox, I beg you to choose that company as you will probably be way better off. To me, Cox High Speed Internet in VA really needs to restaff their whole personnel including President or Board of Supervisors in the area because they are doing a really terrible job.
tixin
join:2003-03-14
Burke, VA

tixin

Member

No I am not... joking/working for Cox

If it is that bad, I don't know why you are still holding on to Cox. I recommend that you drop Cox and AOL 28.8K dial-up immediately and sign up for a new 56K service. I have had no problem with Netzero and Access4less.