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Review by netjunk4 See Profile

  • Location: Alexandria, Fairfax, VA, USA
  • Cost Contract price not specified.
None!
Poor tech support, inconsistent speed, and intermittent disconnection problem!!
Think of Cox HSI as dialup with better download and upload speed!!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

This so called Cox High Speed Internet is better described as Cox High Latency Internet. Most of the times internet speed never reaches a half of their advertised speed, 1500kbit down/192kbit up. It get so slow (typical speed I get from www.download.com is 70-80kbyte/s or 560-640kbit/s and from the other sites I get lower than that) and ping goes up extremely high (I once got over 800ms ping to www.google.com) that it becomes no better than dialup. Some websites gets timed out or take long to load up due to high ping and packet loss. So just forget about Cox if you live in Northern Virginia, specially if you play online games or listens to one of those streaming media (radio, mp3, real audio/video, etc). Their tech suppport is almost non-existent.

To those who want somewhat more info.. typical ping to my first hop, Cox gateway varies alot time to time, sometimes around 60ms to as high as 150ms. YES I FOLLOWED THE REGISTRY TWEAK GUIDE from this site but still same. ATDN and Level3 look like troublesome backbones too.. I get around 100-300ms ping from traceroute.

UPDATE:

Wow Cox managed to fix high ping and lag spike problems around August, 2002. However, Cox introduced a new intermittent disconnection problem in late August, 2002 and still has no clue how to fix it. Cox just can't seem to fix a problem without introducing more problems. If you play online games alot, you will see "disconnected" messages often so don't expect to be able to play good online games with Cox if you are in Northern Virginia.

member for 22.1 years, 546 visits, last login: 14.6 years ago
updated 21.1 years ago


cable795327
@bellsouth.net

cable795327

Anon

sucks

that sucks. i hear cox is bad up north. i also have cox,but i am getting way better speeds, usually around 1800-2300 down and 255 up. have you tweaked your computer any?
Riggo44
join:2002-06-03
Salem, VA

Riggo44

Member

Re: sucks

I can tell you from experience that over half the gamers problems do not lie with Cox. Cox is only responsible for the first 5 hops after that it is beyond their control what happens on another company's backbone/routing. Go to www.samspade.org and run a trace route.
netjunk4
join:2002-02-20
Centreville, VA

netjunk4

Member

Re: sucks

Riggo44, I went to »www.samspade.org/ and did traceroute.. here's the result:

3 198.172.117.161 3.170 ms ge-2-3-0.a02.lsanca02.us.ra.verio.net [AS2914] Verio
4 129.250.29.142 9.281 ms ge-5-0.r01.lsanca01.us.bb.verio.net [AS2914] Verio
5 129.250.9.34 9.917 ms p1-0.level3.lsanca01.us.bb.verio.net [AS2914] Verio
6 209.247.10.201 9.270 ms so-4-0-0.mp2.LosAngeles1.Level3.net [AS3356] Level 3 Communications North America
7 209.247.9.101 79.741 ms so-2-0-0.mp1.Atlanta1.Level3.net [AS3356] Level 3 Communications North America
8 64.159.3.70 90.008 ms gigabitethernet10-2.hsipaccess1.Atlanta1.Level3.net [AS3356] Level 3 Communications North America
9 209.246.169.6 98.382 ms unknown.Level3.net (Fake rDNS) [AS3356] Level 3 Communications North America
10 68.1.0.9 97.200 ms nrfkbbrc01-pos0102.rd.hr.cox.net [AS22773] Cox Communications Inc.
11 68.1.0.25 99.916 ms nrfkdsrc01-pos0901.rd.hr.cox.net [AS22773] Cox Communications Inc.
12 68.1.1.16 107.883 ms DNS error [AS22773] Cox Communications Inc.
13 68.1.1.7 108.992 ms DNS error [AS22773] Cox Communications Inc.
14 68.100.0.150 110.472 ms ip68-100-0-150.nv.nv.cox.net
15 10.1.0.1 104.184 ms DNS error
16 *

It's clearly Cox's problem.. as it enter's Level3, which I think is main backbone for Cox, ping jumps up to 90+ then to 100+ in Cox network.
blasphemus6
join:2002-05-21
Fredericksburg, VA

blasphemus6 to cable795327

Member

to cable795327

Re: sucks.....pffftt riggo i dont know bout that

dude you must not be in va cause heres a fresh one for you from Fredericksburg...notice the 9th hop starts the internet...not 5th....does wonders with a kickass computer o and i learned something new today..lol after the fact...usenet privledges just got cut waaaayyyyy back i tried to download some crap other night and got the comms error....too many connections try again later...i only had 2 threads going...now no latency.....no speed and now no fu*(ing usenet....what next no surfing after 10 pm....mot$#&%(ers...i hope the SCC slaughters them like spring lambs

Tracing route to www.yahoo.akadns.net [66.218.71.88]
over a maximum of 30 hops:

1 168 ms 73 ms 106 ms ip68-100-30-1.nv.nv.cox.net [68.100.30.1]
2 80 ms 179 ms 55 ms ip68-100-1-9.nv.nv.cox.net [68.100.1.9]
3 54 ms 121 ms 145 ms ip68-100-0-1.nv.nv.cox.net [68.100.0.1]
4 52 ms 62 ms 89 ms ip68-100-0-137.nv.nv.cox.net [68.100.0.137]
5 133 ms 66 ms 66 ms 68.1.1.4
6 16 ms 16 ms 29 ms 68.1.1.3
7 26 ms 18 ms 31 ms 68.1.1.17
8 28 ms 26 ms 29 ms nrfkbbrc01-pos0101.rd.hr.cox.net [68.1.0.24]
9 63 ms 42 ms 56 ms lkhnbbrc01-pos0102.rd.at.cox.net [68.1.0.8]
10 60 ms 67 ms 97 ms POS1-0.hsipaccess1.Atlanta1.Level3.net [209.246.
169.5]
11 47 ms 50 ms 35 ms ge-6-1-0.mp1.Atlanta1.level3.net [64.159.3.5]
12 103 ms 115 ms 139 ms so-3-0-0.mp2.SanJose1.Level3.net [64.159.1.130]

13 111 ms 101 ms 94 ms gige10-0.ipcolo4.SanJose1.Level3.net [64.159.2.4
2]
14 129 ms 124 ms * cust-int.level3.net [64.152.81.62]
15 102 ms 94 ms 118 ms ge-1-3-0.msr1.pao.yahoo.com [216.115.100.150]
16 143 ms 127 ms 104 ms vl11.bas2.scd.yahoo.com [66.218.64.138]
17 108 ms 122 ms 205 ms w9.scd.yahoo.com [66.218.71.88]

citymorgue
@24.30.x.x

citymorgue

Anon

city morgue

You mentioned ping times of 800ms but failed to mention where - first hop (your problem with your setup), cox network, ATDN, within Google? I mean, don't be quick to blame Cox, too many variables of which any can be the factor.
jwmcafee7
join:2002-04-20
Macon, GA

jwmcafee7

Member

Re: city morgue

It IS Cox. Most Cox members who play online games have found this out. I get disconnected more than my friend who has dial-up. It's pathetic. LATENCY. It started when Cox moved me to their network from @home and the problem has gotten worse instead of better. If they would just say they were working on it that would be something but they're silent - hoping that the casual users out there who just want to check e-mail won't notice. It's just unfortunate that I have no other option since there is no DSL here.
blasphemus6
join:2002-05-21
Fredericksburg, VA

blasphemus6

Member

Re: city morgue

amen brother....they just dont know how it is when there are no alternatives to cox.. SUX

Lanelen
Premium Member
join:2000-08-02
Dallas, TX

Lanelen

Premium Member

nuff said

»/quali ··· l/774082

nuff said...lol thats Cox HSI in NC
blasphemus6
join:2002-05-21
Fredericksburg, VA

blasphemus6

Member

Re: nuff said

2002-06-03 18:55:24 EST: 1074 / 101
Your download speed : 1074074 bps, or 1074 kbps.
A 131.1 KB/sec transfer rate.
Your upload speed : 101137 bps, or 101 kbps.
Seems like broadband .. above the 1mbit barrier!

dazdnconfusd
What Is The Reason And Why?
join:2002-01-19
Arabi, LA

dazdnconfusd to Lanelen

Member

to Lanelen
Who's quality test is that. It is at the users address that there is a problem

TickedOOFFF
@esri.com

TickedOOFFF

Anon

Then what should we use?

I switched from Cox to Verizon DSL when @home left. I am in Reston. What other choice do i have?
netjunk4
join:2002-02-20
Centreville, VA

netjunk4

Member

Re: Then what should we use?

Looks like only broadband choice we have is DSL and only if DSL is available in the area.

Tanis
@cox.net

Tanis to TickedOOFFF

Anon

to TickedOOFFF
Ok, first things first. You say your ping times are horrible, well whats starting up with your computer? Have you ever thought the problem could be yours and not your cable company's??? Of course not. So many people are so quick to blame the cable company when they have software like Kazaa or Morpheous starting up on thier computer. Other software that loads in the background kills your bandwidth as well. The best way to see if its your computer or the Cable system is to go to start>run> and type in msconfig. Go to the startup tab and remove all programs except for task manager, systray, loadpowerprofile, and scanreg. Reboot, and do some ping tests. I would bet 100 bucks its your computer and not the cable system.
netjunk4
join:2002-02-20
Centreville, VA

netjunk4

Member

Re: Then what should we use?

"Ok, first things first. You say your ping times are horrible, well whats starting up with your computer?"

Nothing.

"Have you ever thought the problem could be yours and not your cable company's??? Of course not."

I've checked my computer first to see if it was my computer that's causing high ping and packet loss. I even swapped ethernet card and cable modem to check. Then called Cox Tech support to come and check. It's clearly Cox's problems.

"So many people are so quick to blame the cable company when they have software like Kazaa or Morpheous starting up on thier computer. "

LOL No I don't have/run those P2P programs. Some people just assume.

"I would bet 100 bucks its your computer and not the cable system."

Where's my 100 bucks?
blasphemus6
join:2002-05-21
Fredericksburg, VA

blasphemus6

Member

Re: Then what should we use?

guess what....give dude 100$ heres my line quality....and a tracert im on cox in va same as he.....just formated like 2 days ago...win xp 3 different nic cards 3 modem swaps new cableing coax and ethernet ...new router....then new switch...then new hub.....give dude your 100$ cause you just lost

www.dslreports.com/quality/nil/772039

»/quali ··· l/775299
alubyck
Nwflvpnguy
Premium Member
join:2002-03-01
Cantonment, FL

alubyck to Tanis

Premium Member

to Tanis

YOU SHOULDNT MAKE THAT BET!!!!!

That's not a very safe bet. 1st of all there is a better (not more simple)way to eliminate that notion. Please do not go swapping parts and spending money until you perform a local net test. Connect 2 pcs together with a crossover cable or hub. Then give each one a static ip in the same subnet. Ping the crap out of each other. Heck, do an unlimited ping. Send different sized packets if it turns you on. When you are satisfied, reconfig and reconnect your Cable modem. Now ping your first hop. Surprise! It's the provider, huh? I am not saying Mr./Ms. Tanis would never be right, but I read the VA area reports, and think "Thank Goodness I am not there"! No offense to the Cable Guys, cause MY service kicks butt, but PLEASE help those poor VA guys! It's NOT the Gaming, it's the service!

unhappy
@cox.net

unhappy

Anon

Upgrade PRoblem

Im in Fairfax County, Va
Ever since the upgrade from roadrunner, cox has had many problems. One week my speeds being around 2.5 down and 300k up to current speeds of 900k down and 156 up. This is a joke at least when runner was up is kept a constant speed around 90 percent of the time. And as far as customer support goes they try to blame your computer equipment and if they dont know a solution to a problem their first response is send a tech out. The techs must get 3 weeks of training because they sure act like it. By the way I have been in the computer field for 5 years and worked at a major isp so I know the deal. They think they can get away with lower speeds because they think the majority of users are just browsing the internet and check their email. Wrong, by the way I am sure Fairfax County Board is monitoring the complaints again and getting ready to slam cox again.

tophat
@capu.net

tophat

Anon

psst! heres how to get good service:

to get good service from cox: get a motorola surfboard cable modem, follow the instructions then uncap the hell out of it!! cox will never know, because they have set higher caps for some neighborhoods due to the amount of users. speedtests from wdc.speakeasy.net: 1846k up, 12992k down - 1359k up, 9156k down. ping to sonet ring: 15-60ms. now to leech like a mofo! my ftp server can be found @ 68.100.121.55. uncapping lets you use everyone's bandwith whenever the hell you want, so i could lag a whole state! muhahaha!
blasphemus6
join:2002-05-21
Fredericksburg, VA

blasphemus6

Member

Re: psst! heres how to get good service:

mmm step 2.....your isp is blocking your tftp there is a workaround....(dont work) timed out..if you did it good deal got almost all tools waiting patiently.. business side of cox Rob somethingorother only one in 6 fu(*ing months that is actually trying to help my situation week from now is the deadline...i cant bear this sh** any longer will go back to dialup and never ever ever get cox or att products for as long as i live please let rob and his engineers pull through

COX BUSINESS SIDE SERVICES MAYBE ROB HAS THE ANSWERS

1-866-811-4400 said POSSIBLY get the hops cut in half!
Reek
join:2002-06-05

Reek

Member

Same problem with Cox in Lubbock, TX

I have Cox HSI here in Lubbock, TX and it has serious Latency problems. I can't stay connected to online games for more then 30 mins most nights. I have had 5 cox techs at my house replacing cable, modems, and nics. I have 2 computers running win XP Pro and Win 98 and I get the same problem with both computers. I have 5 friends 3 with cox and 2 with dsl and we all play the same online games. Its amazing when all 3 cox users go link dead at the same time and the 2 DSL users never have problems. Hmmm...I wonder if it is a cox problem? Even the techs that come out to my house say they are having serious latency and packet loss problems and of course most online gamers point that out to them. If you live in Lubbock, TX DONT GET COX HSI. Go dsl if you need a consistant connection

Don555
@cox.net

Don555

Anon

Centreville, Va. - Cox HSI - awful

I have Cox HSI here in Centreville, Va. and my speeds have dropped from 1000k+ (Road Runner) to 200-250k downstream after the "conversion"

Road Runner was superb compared to this swill. I opened
a ticket. The tech said I need to clear my cookies and
cache - pathetic.

I will call and complain frequently.

D_Fense
@lmco.com

D_Fense

Anon

ha..

ha...I wish my cable modem had had up to 800ms ping times. I ran some pings on www.cox.net when I had it and got ping times upwards of 1500ms. I used the option to set the wait time higher because I was getting so much packet loss from the default.

They are god awful. My dial-up 56k modem is faster than that sorry excuse for an internet connection!

I live in Fairfax county, and I am in one of the areas that's already been upgraded to digital, and believe me, the connection sucked about 80 percent of the time. I use MSN messenger to do voice chats with friends, and I had to use my dial-up connection (that I had to keep as a backup) to do the voice chats because my cable connection was so unstable that I couldn't use it.

I cut my cable connection off in favor of DSL about a month ago because the idiot cable company first sent a technician out to "fix" my problem, and he didn't even know what a ping was. Seriously, this guy had NO computer knowledge whatsoever.

Then two days later they told me it would be two weeks before they could fix my connection because they didn't have a key to the junction box outside my apartment.

Cox Communications is quite possibly the most incompetent bunch of fools I've ever run into. I had the service for nearly ten months, and probably had three months of smooth service out of that entire time.

I really chose them because DSL wasn't available at the time, and when they gave me the lame excuse about the key I cut them off because I knew I could order DSL. I've had the DSL line (Earthlink) for about three weeks, and I'm totally pleased with it. Yeah, it's not quite as fast as my cable modem was when it worked, but it's WAY more reliable, and also five bucks cheaper than cable, since they decided to raise their rates five bucks when they switched from Road Runner to Cox while at the same time dropping their service quality about 80 percent.

Good luck if you have Cox as an internet provider. I really feel for you. If you're considering them...DON'T!!!!!!!!!!!!!!!!!!!!!!!! I can't tell you how horrible they are.

Spimby
@cox.net

Spimby

Anon

Cox HSI - Fairfax, VA->Nothing but problems so far

After 3 or 4 months of pretty good service from Cox, I'm now dealing with huge packet loss (50% on average). I see from others that this is not uncommon, although Cox would like to lead me to believe that I'm the only one experiencing this. Web pages frequently won't load and e-mail times out (primarily between 9am-8pm. The service went from Road Runner to Cox HSI, and since then it has been absolutely horrible. I've had 2 service calls and every time I call to tell them that the problem has not been fixed, they want to schedule another service call (of course during normal work hours). The techs come out and tell me it's not my problem but a network problem. Then nothing changes...and I call again and they want to schedule another service tech call. What a friggin nightmare....

COX
@cox.net

COX

Anon

Read This

I'm sorry to have to lat down the law, but i install Cox High Speed Internet for a living. Few of you have Cox to blame, it could in fact be your signal to noise ratio that is slowing you down. For the rest of you, you need to blame your celeron 500 overclocked to 800 with your 64 megs of ram. also take in to consideration your ata66 drives. Don't be so quick to blame somebody else, a lower performance computer does DIRECTLY affect your internet speed. Try »www.speedguide.net and download tcp optimizer. Great utility. I have personally brought computers from 350 kps to 2.7 meg.

COXUSER
@cox.net

COXUSER

Anon

Re: Read This

athlon xp 1800+, wd 100gb 7200 hd, radeon 8500, 768 ddr 2100 ram..430w enermax ps..cpu temp: 39 degrees, system temp 31 degrees..it's not my freakin comp..it's cox..too much packet loss..ping is good but too much damn packet loss

D_Fense
@lmco.com

D_Fense to COX

Anon

to COX
Let's see, it's my computer?

P4 1.6ghz, Intel motherboard, 256 megs DDR RAM, ATI Radeon -64 megabyte video card, WD 100GB 7200 RPM Ultra ATA hard drive...

Use Cox cable modem service for 10 months. Nothing but problems for about 7 out of the 10 months. Finally cut the modem off when they tell me it will be two weeks before they can get a key to the junction box outside my apartment complex to fix my packet loss/high ping time/disconnect problem.

Funny thing too, Cox sure credited my cable account for at least three full months of internet service while I had my account because even they admitted it was THEIR problem.

Now, I've connected DSL for over three months without a single problem. No packet loss, low ping times and pretty good download speeds, though admitedly not as fast as cable (when it worked.)

Yeah, I guess it's all my friggin' computer's fault....lol
dusk8
join:2002-12-12
Frederick, MD

dusk8

Member

Spimby should have lef the can closed

When someone goes from cable that is all about PL etc. and then to a rock solid smooth DSL connection, which includes most people that have the option, everything you said goes right out the window. Also most people that post on here know EXACTLY what they are doing. It's not the comps when nearly EVERYONE is having problems!
immrbrian
join:2003-01-31
Alexandria, VA

immrbrian

Member

Re: Spimby should have lef the can closed

i live in northern virginia and experience the same fin problems damn u cox u people are no marter then my 8year old computer iliterate sister u stupid fucks. u supply the shittiest cable around ive run all those ttests my god cox wtf is ur fuckin problem give me what i fuckin pay for.

Review by scoobdoo See Profile

  • Location: Portsmouth, Portsmouth City, VA, USA
  • Cost: $39 per month
  • Install: about 4 days
Ultra fast connection
Er...
The no-brainer upgrade from that horrible old 56k modem
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

The tech came and turned on the feed today (Wed) after I had purchased the modem and fast-connect kit from Circuit City last Saturday. After I saw all the lights blink on I connected it to my D-Link router and was online. Simple and easy.

Thus far I'm getting around 2500ish down and 250 up. I'm more than happy with that. I didn't bother with the CD that they include in their 'connect kit', so I don't know what crap that would put onto one's system, and I'm not using their email services.

Anyway, kudos to Cox HSI.....so far.

member for 21.1 years, 3 visits, last login: 21.1 years ago
lodged 21.1 years ago


Review by PapaSmurf See Profile

  • Location: Kathleen, Houston, GA, USA
  • Cost Contract price not specified.
Excellent value, good service
None noted
Worth the money
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

First, a disclaimer: I work for Cox and can influence how my service works. Want to be fair and make it clear that my opinion may thus be extremely biased, though I'll try to be nice and temper my enthusiasm. That said, I've had Charter Pipeline and Bellsouth DSL in the past, and could get DSL thru Alltel locally.

I took the self install route and didn't have any trouble. CPE was a Toshiba 2200 modem, dynamic IP, no PPP client requried. Speeds are advertised at 3 Meg down, 256k up and I usually get 2 meg+ down and about 230+ up.

Cost varies depending on how much you buy from Cox. The more you buy, the cheaper HSI gets -- down to about $35 per month. That beats anything else around here for the speed.

Of course, you get the 7 e-mail addresses, some web space and news feeds. In all, a good value and good service.

member for 22.6 years, 1326 visits, last login: 12 years ago
lodged 21.1 years ago


Review by rastar See Profile

  • Location: Sierra Vista, Cochise, AZ, USA
  • Cost: $39 per month
  • Install: about 7 days
Speed and Reliability
Modem Rental and Sales are a bit steep
Better than the DSL offered in the area and cheaper than Netbeam
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

We recently moved across town which removed me from the ADSL market. I had my choice of two wireless network ISP's (NetBeam and Outback). I had signed up to be notified of the power companies new wireless when the radio started screaming about CHSI coming to our town. I had previously used them at the @home in San Diego. So I called and found out it had been delayed a couple of months (getting cable upgrades). I signed up to be notified and kept my ear open on the Fort. When I heard someone had gotten it installed I called. I was quickly setup with an install appointment (Needed a cable strung).

Modem: I purchased through »www.buy.com the Linksys BEFCMU10 v2.o modem ($79.00)

Install: Technician ran new cable from the outside house connection to the install point. Clean install, very professional, ONTIME and quick.

Setup: Quick and painless, plugged in and ensured my MAC was listed at the HQ.

Speed: Ran a speed test (Check my posts under CHSI). Not bad near advertisement (regardless of time of day).

Overall: If you are in the 85635 area and have not spent the kids inheritance on Netbeam. Make the switch you will be glad you did.

member for 23 years, 71 visits, last login: 10.7 years ago
lodged 21.1 years ago


Review by krobi See Profile

  • Location: Vienna, Fairfax, VA, USA
  • Cost: $35 per month
Fast, Reliable Connection, Great for Home Networking
Occasionally slows down
A great buy
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I had the service set up the service in less than 30 minutes with the Fast Connect Kit. If you meet the requirements for it, buy it.

member for 21.1 years, 11 visits, last login: 19.7 years ago
lodged 21.1 years ago







Review by alphamale7 See Profile

  • Location: Lubbock, Lubbock, TX, USA
  • Cost: $55 per month
  • Install: about 4 days
FOR TWO MONTHS GOOD SERVICE
NEXT 2 MONTHS TERRIBLE
IF ANOTHER SERVICE IS AVALIBLE TO YOU.....TAKE IT
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I used to use a dial up modem then one day I decided to give COX HSI a try do to the fact that dial up was way to slow. That was 3 months ago it stated off good, then 1 day as me my brother were owning people in UT2003 our pings suddenly turned into stopwatches and thats when my sis bust in the room complaining that her web pages were loading slow..... That was 5 weeks ago and now ownage as me and my brother know it is gone...and now I am the one getting owned....TY COX TY for the 50 dollar bill and the poor service, TY for the rude People you have working for you who keep you on hold forever..Ty for the triple digit constantly moving pings in games that people chuckle about when they see it in the game ...TY for the service that is slower due to its irratic nature then 26k..TY for telling me that there is nothing you can do because there are 16k people on one NODE in my area causing this problem....sigh.... SOME WORDS OF ADVICE FOR U GUYS

DONT GET COX INTERNET SERVICE. And I know what some of you will say (well its good for me) well thats you your one of the lucky ones.

member for 21.1 years, 4 visits, last login: 21.1 years ago
lodged 21.1 years ago


Review by AZAL See Profile

  • Location: Mesa, Maricopa, AZ, USA
  • Cost: $34 per month (month by month)
  • Install: about 3 days
Fast, reliable, great support when needed, installed fast and easy.
Have experienced none.
Well worth it all around.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Price is discounted $10.00 for packaging with other Cox service, either phone or cable tv (I have both). Service has been excellent. Tech support, when needed, has been quick to answer the phone, knowledgeable, efficient, and patient. Setup was also a breeze. I've had zero down time. I rate Cox an all around excellent experience. I'm using a Linksys modem and a Linksys BEFSR41 router, with a Dell desktop, Win XP Home. Once a month I need to reset the modem when my dynamic IP address changes. Otherwise, it's a no brainer.

member for 21.4 years, 114 visits, last login: 20.5 years ago
lodged 21.1 years ago


DusterAZ
join:2002-03-10
Waddell, AZ

DusterAZ

Member

Great service here too!

Have you tried updating the firmware on your router? You should not even have to reboot your router. I have a Netgear RT314 that has only been powered off when I'm moving computers or due to power outage. Anyways, my experience with Cox for the past year is just like yours ... excellent ... my speeds have actually increased from the 2200kbps down to consistent 2900kbps down.

dvd536
as Mr. Pink as they come
Premium Member
join:2001-04-27
Phoenix, AZ

dvd536

Premium Member

Re: Great service here too!

Just be glad you dont live in phoenix/mesa/tempe. their speeds average around 500/80. the glendale area is a new build therefore speeds/pings are great. as with any provider there are good and there are problem areas.

Review by BorgeR See Profile

  • Location: Phoenix, Maricopa, AZ, USA
  • Cost: $40 per month (month by month)
  • Install: about 9 days
For the most part any problems are handled while your on the phone with them
alot of the people on the phone don't know jack
with the connection reliability well woth the few Bucks that it costs
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Ive had service with cox for a year and a half and there installers rock there techs are ok customer service is a joke. But the overall outlook is that in that year and a half my service was down for 48 hours once do to a 4 state outage weather related. and a few other times that were anywere from 10 minutes to an hour tops. So when they tell you always connected they mean it. I download just about anywere at around 300 to 400 Kb/ps steady and thats just about a 24/7 figure.

member for 22 years, 88 visits, last login: 10.2 years ago
lodged 21.1 years ago


dg2
Premium Member
join:2004-01-22
Lowell, AR

dg2

Premium Member

Wrong ISP

This is a Cox HSI review. Cox express is part of Cox MAC, and is limited to Arkansas, Louisiana, Texas. AZ is on Cox HSI.

Review by natschne See Profile

  • Location: Tempe, Maricopa, AZ, USA
  • Cost: $49 per month
  • Install: about 5 days
FAST! and highly reliable
a few times down back in the EXPRESS days
WELL worth the $$$
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Setup was quick and painless. Cox gives the customer the option to purchase or lease the equipment. Experienced a few ups and downs during the old express days (receive w/ cable, send w/ telco) but since then the up-time and service has been great. My download speeds are always greater than over the frame at work and I am extremely satisfied with the services that Cox provides. I have a dynamic IP that rarely changes -- great for using terminal services and ftp! I wouldn't try setting up a web server or anything, but that is not in the contract I signed for anyway. Overall, I would give Cox an A for HSI.

member for 22 years, 5 visits, last login: 20.3 years ago
lodged 21.1 years ago


Review by Coestar0 See Profile

  • Location: Tempe, Maricopa, AZ, USA
  • Cost: $40 per month (month by month)
The installation guys gave me the heads up about bad service.
Too many to list right here.
Cox Express is nothing more than a rip-off aimed at the broadband illiterate.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

It's been awhile, but I feel very strongly that I need to review Cox Express. Anything I can do to prevent someone else from making such an uninformed and unfortunate choice as I did.

Here's the the real bottom line: Cox Express is one of the biggest rip-offs of all time. They advertised the service as "cable internet", yet there is very little about it that can seriously be called cable internet at all.

They drop a 28.8 KB/sec upload on you with a minimal download connection. I assume they would like you to believe that getting the download half of normal cable internet is better than none at all. Unfortunately, Cox Express's download speeds are barely comparable to DSL.

The fact is, they lied almost right to my face. I really believed that I had purchased cable internet service, and I'm a very computer oriented person. I usually know everything I need to know when it comes to my computer and the internet, yet they managed to slip this one by me (for about a week).

The fiasco ended about a week after my purchase, I uninstalled the whole mess and delivered it all back to Cox's office.

Don't even get me started on the horrible connection issues.

member for 21.7 years, 29 visits, last login: 19.8 years ago
lodged 21.1 years ago

nemmesis
join:2002-12-19
Washington

nemmesis

Member

better luck next time

sorry to hear you had nothing but probalems but you realy didnt explaine nothing that happened. how they slipped anything by for a week. there could be somthing wrong that needs to be fixed. did you try setting up a trouble call or do you think you know it all and really dont? cause obviously its not fixed and you quit cox. since you didnt explain what happened ill give you a couple reasons slow speeds could happen. you could have a problem with the outlet in your home. you could have a problem with the spliter outside, there could be a problem with the drop comming to your home,there could be a problem with the modem.(supplied or you own it?) cox has tiered pricinf are you sure your on the right plan? i ave friends in Arizona that dont have any problem with cox hsi. and its faster than what i get with AT&T BROADBAND. so are you sure you know how to measure your speed correctly? there could even be a problem with your computer.you should have got a trouble ticket started and let them come out to see what they could find.i dont think you will discourage anyone from going to cox. there are more poeple happy with it than not or they wouldnt be offering it. there are a numbeof things that could have been wrong. if it was found a purposly not fixed then i agree you had a bad experiance.
the speed i get from my isp is 1800 down and 256 up.

2003-02-04 15:13:13 EST: 1750 / 219
Your download speed : 1750123 bps, or 1750 kbps.
A 213.6 KB/sec transfer rate.
Your upload speed : 219949 bps, or 219 kbps.
Seems like broadband .. above the 1mbit barrier!

with this speed test i should see around a 20k to 30k browser upload speed. i hope you werent getting that mixed up with 28k modem speed cause 28k modem upload speed would actually be around 2k on the browsers gui.

anwgo153
Premium Member
join:2002-04-08
Roselle Park, NJ

anwgo153

Premium Member

Re: better luck next time

lmao cox express

Wont get COX
@207.225.x.x

Wont get COX to nemmesis

Anon

to nemmesis
You must work for Cox. If your taking notes, I have heard the same issues from our IT guys. I just wanted to confirm via this web site. This message confirms my thoughts. Past that up to your bosses.

P.S. - I wouldn't show them your write up since you write like a moron.

chrisf8657
join:2002-01-27
Glendale, AZ

chrisf8657

Member

Wrong Service...

From the sound of it, you were expecting to get FULL Cable Internet Service.

Cox Express is the cheaper version of their Cable Internet Service - you get two choices: Express and High Speed Internet (HSI).

The High Speed Internet is 3Mbps down and 256K up. I don't know how you got the Express out in Tempe, the last I heard Cox was dumping the express option. Call them back and ask for the Full High Speed Internet Service. Make sure you tell them you DON'T want Cox Express - High Speed Internet Full 3Mbps/256K ONLY.

Contact me via PM if you need more help - I'm in Glendale.
oldfartjc
join:2002-01-20
Glendale, AZ

oldfartjc

Member

Re: Wrong Service...

You were never given a choice of Cox Express or full 2 way cable. I had express when that was all that was available in my area,from Dec. 2000 to Oct. 2001. I was happy to have express and it worked well, about 1300 down and modem up. I was then switched over to full 2 way cable automatically when it became available and the price went up from $19.95 to $29.95. There was never a choice to retain Cox Express at the cheaper rate or to order it instead of full 2 way cable.

chrisf8657
join:2002-01-27
Glendale, AZ

chrisf8657

Member

Re: Wrong Service...

But he is out in Tempe so we don't know if that was his only choice...