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Review by sultan21 
member for 11.2 years, 81 visits, last login: 8.2 years ago
lodged 11.2 years ago
 Santee,San Diego,CA
 $35 per month about 1 days "speed, tech support, reliability" "won't fish walls" "Glad I live in a Cox service area"
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I've been a customer since October of last year. My average speed before the conversion was around 1Mbps down and 200Kbps up. Post-conversion, my speeds are well over 2Mbps/256Kbps. I rent the Toshiba 1100 modem from Cox and I am connected through a D-Link DI704 cable/dsl router. Prior to the conversion I already had it configured for DHCP so the network switch was seamless to me. I e-mailed them asking when my area would be switched to the new network. Their reply was, "Our records indicate that network conversion for your area was complete on February 16." Funny thing is, I e-mailed them on February 22. Can you say, seamless? What a horrible ISP! They charge me the same rate and then double my speed? Crazy people, I'm switching to PacBell DSL so I can wait over a week for installation and have slower speeds. I talked to sales on a Tuesday morning and, lo and behold, a technician arrives 30 minutes early, the next day. When I swapped my nic into a new pc, the drivers were conveniently located on the Cox cd. Of course, I happened to have purchased a D-Link card that they install themselves. The outages must stop, however. Since my installation I've experienced at least zero days of service interruption. Mail servers? It sometimes takes me one attempt to get my mail, on a good day I have to try once. Overall, the only thing I wish they would do is fish walls. However, I understand the difficulty involved in providing this service.
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Review by shrapwf
member for 11.3 years, 35 visits, last login: 10.2 years ago
lodged 11.2 years ago
- Omaha,Douglas,NE
- $45 per month
- about 7 days
- "Fast DL's"
- "Horrible usenet feeds, usenet dl caps"
- "If you live and die for usenet, at this time don't go with Cox. Don't use the install CD it screws your system up!!"
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The download/upload speeds in Omaha are great! Except for the horrible usenet feeds and service.
Cox has a bitcap on their newsfeeds to you the customer at 384kbps per session. This means that instead of being able to max out your connection to dl something off of the newsgroup, you are forced to sit there and endure slower than dial up speeds. The whole reason I came to cable in the first place was so I could speed along the Internet faster than anyone else. Frag that guy in Quake a millisecond faster than he sees me, dl programs and updates in seconds, be able to archive entire newsgroups on my own machine. Instead of putting a cap on the amount of data that you are allowed to dl in a given time, they decide it is better to just slow you down to a crawl.
All of this assumes that you can of course connect to the news servers. Half the time one of the three servers cox has is down and article completion, even in text groups is the pits! I have seen on more than one occasion a reply to a post BEFORE the post shows up on the server.
The bitcap rate was implemented by the corporate boys back in Atlanta, Cox's headquarters, with no horizon or timetable of when or if the caps would be phased out. I will give them more time, but when @Home went belly up and Cox came out and claimed that they would provide the SAME level of service that we got with @Home, and even improve the service, and then not follow up is just ridiculous, and reckless.
Several people I have talked to and have read in usenet postings on the whole situation are abandoning Cox services; ie dropping digital telephone, digital cable, and/or canceling premium movie channels, and paying for their usenet feeds. If the ISP cannot offer acceptable basic Internet services; web browsing, email, newsgroups, ect. then they should not be in the ISP biz at all. I hope I do not have to join the ranks of people who have to go to DSL or cancel service because usenet is one of the foundations of the Internet.
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Review by TKO_VISION
member for 11.2 years, 57 visits, last login: 9.8 years ago
lodged 11.2 years ago
- Virginia Beach,Virginia Beach City,VA
- $35 per month
- about 7 days
- "Fast Down/Up, No Downtimes, Good Local Tech Support"
- "Installiation disk...Not Needed"
- "COX HSI In Va Beach (23456) Rules!"
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This was my first time having a broadband connection. I had to beg me dad to get it because I couldn't stand 56k pings anymore. Cox came out with a good deal: $29.95 Installation, and 1 month free, including modem. *NOTE* This was when they were Cox@Home. So my dad said ok and we ordered it that day over the phone on a friday. Well the person said they would be here in a week (next friday) between 4-6. The guy was here on friday at around 5:30. He had me online in 30 min. The only service interruption I have had, was when @home went down, and cox switched to their servers. They built their new servers and made the software in 14 days! Im not saying thats a good thing, but I have not had any other problems sense. Also a note to anyone getting COX HSI, DONT LET THEM INSTALL THAT SOFTWARE! Its all bugs, and it serves no purpose. Like i said, they had it all made in 14 days! Other than that COX HSI is AWSOME!
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Review by rke
member for 11.8 years, 14 visits, last login: 10.3 years ago
lodged 11.2 years ago
- Phoenix,Maricopa,AZ
- $30 per month
- about 5 days
- "speed is good"
- "during the changeover, service was poor"
- "I think it will be ok in time."
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I asked what is their advertised speed. I got an email back explaining near everything about how cable works. But nowhere in that message did they say what speed I was paying for. My speed is ok I just wanted a straight forward answer.
Not to be this time around, I'll ask again.
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 Review by pyxidium1
member for 11.3 years, 116 visits, last login: 10.2 years ago
lodged 11.2 years ago
- Tulsa,Tulsa,OK
- $44 per month
- about 2 days
- "Very Fast Connection ... makes DSL look like dial-up"
- "A few minor network problems to be sorted out .. no big deal, Mail servers are a bit flakey .. but give it time"
- "Definately worth $45/month .... in my book"
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Signed up for HSI back when Cox was an @home partner. As we all know, @home went belly up and forced Cox to design/test/troubleshoot/debug it's own high speed internet backbone. A project which would have normally taken them 6 months, and were in the process of doing just that, except they did it successfully in a little over 6 weeks! with no major outages or interruptions of service (at least not in my area). Down-time was probably only a few hours at the most, and this was at the very beginning. Hasn't happened since.
A little bit about Cox HSI: I have a 3000/300 cable line, which in short means that my max download speed is @ or around 300Kb/sec (most of the time is well over this) ... and my upload speed is @ or around 30Kb/sec (which too, is most of the time above this). For $44.95/month I get this blazing speed plus a Motorola Surfboard 3100 model Cable Modem which sits nicely on my computer desk and blinks frequently. (hehe .. I do a lot of downloading & such). The cable modem has never flinched since I had it installed - very reliable piece of equipmenet. Dynamic IP ... although it has never changed since Cox HSI was installed.
Undoubtedly, the install is a breeze. The techs are fairly knowledgable, and although I work on computers myself, I still see them as "rookies". If you do have Cox HSI installed and are fairly knowledgable about computers ... just tell the tech all you want done is sync on the modem. From there, it's pretty simple to configure your computer WITHOUT having to install the silly little Cox HSI disk. Set up your ethernet adapter/NIC to obtain IP addresses automatically (this is usually referred to as DHCP). That's really all there is to that part. As for setting up E-mail ... you can do it 2 ways. If you like the webmail way then use it ... or you can go into Outlook/Outlook Express/Eudora and set up your e-mail account using the standard Cox HSI mail servers (these are listed in the Cox HSI manual).
Pretty Simple if you ask me .... makes it very easy to re-configure if ever something does go wrong with your PC, you're forced to format & reload everything & you don't have the patience or refuse to wait a few days for the same rookie technician to come out & set up your computer again.
Over all ... I would have to say that Cox HSI is the best bang for your buck here in the Tulsa Metro Area ... awesome speed @ at an awesome price.
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Review by GuTTerBoY
member for 11.6 years, 832 visits, last login: 7.5 years ago
lodged 11.2 years ago
- Glendale,Maricopa,AZ
- $45 per month
- about 1 days
- "Still fast as ever, still reliable"
- "Couple connection losses...nothing big"
- "Good service in my area, well worth the money still"
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I have been on Cox HSI for about a month and 1/2 or so now. I was ofcourse switched from @home, it happend back in January. The transition was almost un-noticable and hasn't changed my performance and reliability. Getting speeds generally around 3000k/down and 280k/up, so my connection has actually gotten a little better on the upload side. I've had probably 2 DNS problems that lasted not long and a couple times my modem has lost sync but come back up almost right away. I'm holding out hope that it will remain this way for a long time to come. If anything bad happens I'll be sure to post it though. Other than that, kudos to Cox in my area for keeping my connection good.
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Review by cap209
member for 11.2 years, 7 visits, last login: 9.7 years ago
lodged 11.2 years ago
- Virginia Beach,Virginia Beach City,VA
- $39 per month
- about 12 days
- "Blazingly fast Internet, Low price compared to DSL"
- "If problem is handed over to Maintenance it may be 3 weeks for repair"
- "They seem to be more concerned with installs than current users."
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My signal strength has went from, as the install tech stated: "You have one of the highest signals i've seen" to the last tech trying to figure out why I have no signal stated "The main signal out at the box is not strong enough". There is no new construction around me to damage the existing cable, so what reduced the signal strength? My personal view is that they have added too many users to the hub/router I'm connected to therefore reducing the signal strength to the point of my modem not picking it up anymore. I was turned over to maintenance over a week ago and I am still down. Maintenance of course, is not on the same "on-time-guarantee" that tech support is. I have called everyday and was told by someone last night that it may be 3 weeks or so before they get to it. Do you think this is because they are too busy with more installs? It sounds like the ole Microsoft theory, Get the money for the product first, then worry about the product second.
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Review by thornnnn
member for 11.2 years, 258 visits, last login: 50 days ago
lodged 11.2 years ago
- North Kingstown,Washington,RI
- $65 per month
- "download inside cox domain is fast and appears uncapped"
- "uploads or downoads anywhere else are around twice a dialup speed 11k - 30k cps upload 30k download"
- "i hope they replace the smoke signal equipment they connect to the internet backbone with ."
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i've had service to a second ip discontinued without my knowlege
billing on such service was not interupted
i've had the entire service disconnected
oops wrong customer sorry
again billing was not interupted (just the physical connection)
they have you tear apart your lan network for COX issues .. like you can ping gateway but not dns and you cannot connect to web .. or modem had incorrect info so you cannot stay connected longer than 3 min without interuption
otherwise the problem has to be proven it's not your network first .. before they consider the problem may be on their end.. even when u know what your talking about and they dont.. a 1 min solution cannot be considered .. MUST follow the proceedure mentality .. no common sense over ride
they hang up on you .. for me it was over 10 hour period (of no internet service) with phone to my ear they hung up 3x so i called sales.. no wait.. perfect connection.. and complained .. but my complaint had changed from no service to customer abuse..
when it is damp outside (rain).. the speeds drop to dialup speeds ..
worst of all .. they are the only high speed option in the state of Rhode Island .. unless you are lucky enuf to live within close proximity for dsl
someone save us .. i want my @home back
other info
~$65 per month includes second ip
dynamic ip
few weeks for install
few days to week or more for service visit
on the good side ..
speed tests for cox's domain are in excess of t1 speeds for download
not sure of upload speeds but sending a file to myself i got 80kcps (is that good for cable) hahaha
mabye this is temporary.. cus of @home switch over
any dsl isp's out there READ THIS .. this place is RIPE for stealing customers
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Review by PineyCreek
member for 11.3 years, 3 visits, last login: 9.2 years ago
lodged 11.2 years ago
- College Station,Brazos,TX
- $44 per month
- (8 month contract)
- about 7 days
- "Good technical support, when you can get through the phone traffic"
- "Quality is horrible, reliability is horrible"
- "Go for Verizon, they're stable."
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I'm switching to Verizon DSL. It may cost more, but it's stable. It's Feb. 14th today. So far, over the course of January and February, the service has disconnected 15 times for various amounts of time, ranging from a minute to 3 hours. They came and replaced the equipment, but there was no effect. Also, just this month, they raised the price. It WAS 39.95, but now it's 44.95. Let me go ahead and mention the fact that you have to get their crappy basic cable to get cable modem service.
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Review by data riker7
member for 11.2 years, 4 visits, last login: 11.1 years ago
lodged 11.2 years ago
- New Orleans,Orleans,LA
- $34 per month
- about 8 days
- CLEC party: BellSouth
- "good install, and very fast"
- "no tech support"
- "good value"
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This review is for cox.net, and not cox express. I ordered the only service cox offered in my area, which is rated at 3000 down and 256 up. I was a bit nervous about what speeds to expect because my digital cable cuts out all the time. generaly, not a good thing.
Well 8 days later the cable man showed up(on time), actually he didn't work for cox but thats a good thing. I have to say I was very impressed with the install.
Not only did he hook up the cable modem(toshiba pcx2000), but he also fixed my digital cable. He ran a new line from the pole, installed a better splitter, and ran a new grounding wire. My speeds usually hover around 1200 k/bits down during the afternoon, but in the morning, at nite i usually get around 2200 k/bits, according to the dsl reports speed test. My upload speeds are eratic, ranging from 7 k/bits (no thats not a typo!) to 280 k/bits.i mostly use the internet at night and my browser shows around 180-270 kbytes/sec. overall i am very pleased, although i wish dsl was available because i like to upload somtimes and the upload is very eratic, even so, you can't beat the speed for the money.
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