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Review by guruck 
member for 11.8 years, 31 visits, last login: 11.4 years ago
lodged 11.8 years ago
 Las Vegas,Clark,NV
 $104 per month about 2 days "Good customer service, speeds not bad." "Service levels are over priced." "Reliable speeds and connection."
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I have been using Cox Express in Las Vegas for 6 months now. I heard Sprint DSL was really slow out here and also I wasnt able to get it (too far from the box). I ordered 1.5MB/128KB from Cox with a static ip, since I was going to be running web servers and such. They came out the first day and said they had to go back and get another modem because they brought the Docsis and you have to have the COM21 modem if you have a static ip. They came out the next day and dropped off the modem and ran a cable wire to my pc. I did the self install since I am pretty knowlagable. I was getting up to 172KB downloads and 16K uploads. The download was awesome I was real happy with it. But 16K upload is not enough for my web server etc. So I had to change to level 200 which is 1MB/256K up and I split it to 512K/512K. I am now getting 62K downloads which I hate and 40K uploads which is good. I am happy with the upload speed but not the download. By the way level 200 cost me 94.95$ a month PLUS my 10$ static ip. Cox is way too pricey. Someone I know is on Optimum Online in NJ, and he gets like 1.5MB down and uploads at 130KB/sec for $39 a month!!! I would be happy if I chould get 1MB/512K for the same price. Anyway thats it. Check out my site: »www.gurusonline.com.
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Review by jerryjosh
member for 11.8 years, 1 visits, last login: 11.8 years ago
lodged 11.8 years ago
- Conroe,Montgomery,TX
- $35 per month
- about 2 days
- "Very seldom any downtime"
- "New to this area and techs are just learning"
- "Once my cables in the attic were replaced things have been great"
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I was a Beta-Tester in Conroe, Texas and things got off to a bad start. The techs were just learning and they had trouble getting my speed up to where it should be. Once they figured it out things have been great and very dependable for some time now.
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Review by kenn0
member for 11.8 years, 5 visits, last login: 8.2 years ago
lodged 11.8 years ago
- Bossier City,Bossier,LA
- $39 per month
- (12 month contract)
- about 1 days
- "Speed, Ease of installation, Reliability"
- "Receiving information, Cooridination"
- "Once I got it, I love it. Doing very good so far."
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The speed and ease of installation was great. It has also been very reliable so far. This service is new to the area and you can tell that the personnel at the Cox office was new at handling the order. It was difficult talking to the woman taking my order. She didn't know the lingo very well. I had a problem accessing my email. The username was not the username I requested but included .cox-internet.com as part of the username which is not mentioned anywhere. When I called Tech support, I was on hold for a while but once I talked to the tech, he told me how to resolve my username issue. Granted it wasn't a big deal problem but he did answer my problem quickly. Pre-sales consisted of me emailing the Cox contact person listed on their web site and asking about the service. I was originally told it would be available at the end of Feb. but it wasn't. I checked back a week ago to find out that it was now available. Haven't seen it advertised anywhere though. Overall, a very good experience with a few minor bumps.
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Review by jreina
member for 11.8 years, 11 visits, last login: 10.1 years ago
lodged 11.8 years ago
- Nacogdoches,Nacogdoches,TX
- $39 per month
- "Extremely high speed which is failry constant."
- "Long down times (>3 hours) every few weeks."
- "Great bargain for the money."
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I have had Cox Express for around 2 months now, and of course going from 56k to Cable is a shock in itself. I was rather disappointed in the time it took the contractors to finally ready my complex for digital (almost a month) but when they finally got it done, they called me that day, I got my equipment on my one hour lunch break and was up and running before it was time to get back to work.
The equipment (Toshiba) is great and reliable and seems to work well with the system. I plan on buying a new 3com to avoid the $10 rental charge and I hope it supports Cox's DOCSIS system.
Overall, I am very satisfied with Cox, it is a great bargain for the money for sure and with the way things are going now, I won't be changing providers.
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Review by (hidden by request)
(review was emailed from domain mcia.com)
lodged 11.9 years ago
- Conroe,Montgomery,TX
- $40 per month
- (month by month)
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Review by Nanoblaze
member for 11.9 years, 3 visits, last login: 11.9 years ago
lodged 11.9 years ago
- Tyler,Smith,TX
- $12 per month
- "Great service, had it same day"
- "Contracted News servers, thus slow news servers, needs more upstream"
- "Connection owns, i run a ded unreal game where 5-10 people can play with 100ish pings ( great for anyone i dun care what you say"
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I Am a tech individual for Cox communications for the middle america region, But today im coming to talk as a customer and only that...i dont have any special priveledges as a tech rep other than a discounted rate, and we get the same speeds as everyone else does, Max 1024/128 advertised, I recently changed to the new Surfboard modems that we were offering ( i opted for it over the best data and toshiba models ) it has served me amazingly well, i get 120-150KB/s downstream at almost any given time, and the maximum upstream ( which is low but what the advertise ) I only have minor problems every now and then ( the first modem i recieved was bad and dropped me every 15 minutes,went to the office and got a new one and it worked fine....the installation was simple, i picked up the modem same day i ordered it, and was online in about 5 minutes after getting it connected, had my own NIC and etc.... The network in general is run on a dynamic ip system, i chose to get a static ip for the extra charge.....tech support was always good before i worked for them, and im now proud to be performing the same duties as they performed for me, as far as im concerned cox is ages better than dialup, and beats out anything else in my town price for speed...(dsl is twice the actual price for half the speed) and t1s are too much for me... apologies for my long post, just figured i would spout a bit about how i like my ISP...they serve me better than i serve them i would guess... 
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 Review by B757300
member for 12.1 years, 160 visits, last login: 1.5 years ago
lodged 11.9 years ago
- Bryan,Brazos,TX
- $40 per month
- "None"
- "Horrible Download Speeds & Data Loss"
- "Cox Sucks"
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Cox@Home's service has declined over the last month right down into the pits. I've had download speeds as low as 50K but my upload speed can be almost 125K. That is something that makes no sense. Anyway, I used to get download speeds of over 900K. Talking to Tech support has been totally worthless. They've told me all these things to do and it hasn't done anything to solve the problem. They even had someone to come my house and check the connection @ my end and they didn't find any problems. Whenever I run Line Quality tests I get horrible data loss on the address of the Bryan/College Station server. I've done all the tweaks, patches, updates, etc. to make the computer work better with broad band. I run a dual boot system and can choose to run either Windows 2000 Pro, or Windows 98SE. The problem occurs with both systems. I would get ADSL with a 1.8mb download/758k upload but the phone lines in my neighborhood suck. Here in Bryan/College Station only the newest neighborhoods can have a DSL type service.
Has anyone else had the same problems or am I the only one suffering from this problem? I'd almost be better off with a 28.8 modem. At least the speeds are constant and it doesn't cut out on a regular basis.
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Review by QuadDonk
member for 12 years, 2 visits, last login: 12 years ago
lodged 12 years ago
- Waco,Mclennan,TX
- $40 per month
- "1. Easy Setup, 2. It's not DSL!, 3. They leave me alone!"
- "Disconnects rather frequently..."
- "Good value for the money."
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Cox Express
College Station, Texas
Cable internet is definitely the way to go, any way you look at it. I do tech support for a major DSL company, and it's NOTHING BUT HASSLES for the clients. People very rarely have a good experience with their phone company on any other subject, why would people trust their internet to them?!?! Cox Express is the only cable provider in my area, so naturally I took up their service, and it has been serving me well for the past 3 years. I lose connectivity randomly during the day, but only for a few moments, no big deal. Speed averages around 70-110KB/S D/L.
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 Review by Enzo_F360F1
member for 12.3 years, 171 visits, last login: 11.5 years ago
lodged 12 years ago
- Phoenix,Maricopa,AZ
- $60 per month
- about 10 days
- "No cap on my upspeed!!, Limited users, no overflow or slowdowns"
- "None so far"
- "This kicks ass, I have been very happy with it."
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I have had Cox@home for almost a year now and only had one problem with it. The problem was fixed in a day and I was back up and running. Its extremely fast and my upspeeds have been fantastic!!!! I cannot complain other than it is a little pricey. I have the Surf Board router and it has never had a problem. I also rent for $15 a month but its guaranteed and if there are any equipment changes then they will swap for the new.
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Review by Finger2208
member for 12.1 years, 4623 visits, last login: a few hours ago
lodged 12.1 years ago
- Lindale,Smith,TX
- $39 per month
- "When it works, it's decent"
- "It only works a little over half the time correctly"
- "If you can get DSL, then don't waste time here at Cox"
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Once again we have problems with Cox Express. Normally it is only 2 problem days out of 7. But the last 4 days here have been a horror story.....on the Web at least. Extremely sluggish at loading Web pages. In fact, some load faster on 26.4K dial up, including their own homepage!! Our speeds are "supposed" to be 128 up and 1024 down. When working properly, it's pretty close to this on the download side, but rarely ever close on the upload side. Normally 85-95 up is what I get. With the most recent problems, we are getting between 225-800 down, which to me is a fairly large window. My main gripe with them is it normally takes a day or so to convince them that the problem is in their system, and not the thousands of users that call in with the same exact problems! And they wonder why in the heck I use DSS for television??? Just counting the days 'til I can get DSL here, and then the last cable problem I have is out the window!
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