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Review by southpawz See Profile

  • Location: Herndon, Fairfax, VA, USA
  • Cost: $50 per month
  • Install: about 10 days
Faster than dialup - on the few occasions it works.
Unreliable. Lousy tech support. Lousier network.
Avoid Cox if at all possible, unless you like getting the shaft.
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Value for money:

I've been a Cox cable subscriber for two years for one reason: It is the only option that I know of available in my area for any sort of high speed access.

As of today, my service has been down for two and a half days. Multiple calls to tech support have failed to yield a cause or an ETA on the resolution to the problem. They are "aware" that there is a problem in the area and that service has been interrupted for two and a half days. They are "working on it" and they "don't know when it will be fixed".

This happens about once every two or three months with Cox cable. After a month or two of reasonable service, I experience a month of outages. The only thing I can do is call them every single day and demand a refund for the day's outage. Oftentimes they are obstinate about giving a refund for the lack of service. Today, the burger flipping loser who answered the phone told me that he couldn't give me a credit until service was resumed, stating, "We won't know how much to credit you until it's fixed."

I finally told him, "Here's a little clue. I am going to call you all and demand a credit each and every day that service is down. All you have to do is give me a credit for today, so I will wait while you do just that."

This is typical Cox. They are the worst provider I've ever had and I resent having to pay them at all, ever, for access. The only positive thing I can say about Cox is that it is often fun to tell them you want them to come out and test the line. They NEVER make their promised "service window" and I am on the phone one minute out of the window of time they are supposed to show demanding the $20 credit that they provide for their on-time guarantee. Do this twice a month and your service will be nearly free. I know I like doing that. And in fact, I think I'm going to go schedule a service call right now.

member for 21.4 years, driveby review (so far)
lodged 21.4 years ago

53059959 (banned)
Temp banned from BBR more then anyone
join:2002-10-02
PwnZone

53059959 (banned)

Member

typical cox

yup, avoid them if possible.
»coxcable.netfirms.com

HeresyPgm
join:2001-03-06
Cleveland, OH

HeresyPgm

Member

Re: typical cox

That site looks pretty unfair to me. How many states are those test results from? One? Because I don't believe those speed and latency tests are indicative of the service being provided to every other state. It seems like those problems are confined to specific areas of the country and not the entire network.

Posting bad speed tests and ping times on a site serves no purpose. Cox would be better informed/motivated by letters, petitions and even cancellations.
[text was edited by author 2002-10-10 20:21:18]

missuz beulah
@s2031.apx1.lnhdc.md.

missuz beulah

Anon

Re: typical cox

Well, it seems Cox has gotten such a massive volume of complaints through "proper" channels that they're fully aware of their shortcomings. Bad PR appears to be something they deserve and, yes, something that shouldn't be, but apparently is, necessary to motivate them.

brettfromfairfax

Anon

Finally some people who share my frustration

I swear to God, I will NEVER buy Cox cable ever. A bunch of baffoons run the damn thing, and it shows. On a good week, I will get hmm maybe 2-3 days of good service, service I should get 24/7 rain or shine. Then the weekend rolls around. Ah yes the weekend, the time allotted by Cox to screw with the network in any way they please without any regard to any customer. Why bother calling tech support, I'll give you their answers right here: 1) Try unplugging the modem and plugging it back in. 2) Try deleting all your temporary internet files. 3) It's not our fault, it's yours. There ya go folks, thats true genius at work. Cox is truly a monopoly, and it shows by their lackluster performance and attitude toward the consumer. FYI THEY WOULD RATHER PUT UP A BRAND SPANKING NEW OFFICE ON CENTERVILLE ROAD THAN PUT UP A SEMI DECENT SERVICE. Save yourself some money, buy a 56k. They are a hella more reliable.

Review by Nesta722 See Profile

  • Location: Manchester, Hartford, CT, USA
  • Business customer Business customer
  • Cost: $35 per month (month by month)
  • Install: about 3 days
Good Customer Service and Tech Support
Great Service
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Use their service at work, very clean and quick connection. No complaints by me!!!

member for 22.3 years, 101 visits, last login: 13 years ago
lodged 21.4 years ago

lsorrell
join:2000-08-15
Burke, VA

lsorrell

Member

Cox Sux

Perhaps the worst ISP one could be "stuck with" (with the possible exception of Adelphia).
Linespeed is far below industry standards (it's not even high-speed!); technicians are sadly uninformed (not their fault, they need a job); corporate management acts like WorldCom/Enron/Tyco, etc. and are compensated similarily.
What's worse is that Fairfax county CREATED this virtual monopoly.
One would think that the wealthiest county in the USA, one that touts itself as THE technology base of our nation, would have a world-class ISP instead of a "rope-a-dope" joke and 3rd world-class of an ISP.

Clue
@cox.net

Clue

Anon

Re: Cox Sux

Wow, I didn't think anyone could be so wrong about this subject. I know nothing about fairfax county, but I do know that COX has never let me down. What kind of questions are you asking them? I'm not trying to be rude, but I have never once had a problem regarding COX..






Review by rgabbert See Profile

  • Location: Centreville, Fairfax, VA, USA
  • Cost: $64 per month
is available
may be available, but doesn't work
awful
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all you need to do is read GOATRANCED review. almost to the letter what my review would be. he must be my neighbor and on the same headend (#13). the service actually worked fine for about 1.5 weeks, 3 days ago. now back to the same routine, high latency, cable drop outs, lost packets, no support, no explainations, credits, etc.

member for 21.6 years, 9 visits, last login: 21.4 years ago
lodged 21.4 years ago







Review by BRAXUS7 See Profile

  • Location: Mesa, Maricopa, AZ, USA
  • Cost: $49 per month
  • Install: about 17 days
Speed is great and self install is easy.
Customer and tech support are very bad.
Cox is a good provider as long as you dont have to call them.
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I ordered Cox service and had it installed in about 2 and a half weeks. The time frame for a tech to come out and turn me up was a little discouraging. I did self instalation and didnt even need to load the software. The speed is great and I have no problem networking other computers in my home. On the down side. Cox Communications Customer support needs a major overhaul. Iam a manager in the Telecommunications Industry and most often when I call for anything it is a uphill battle. Most often if I do go down instead of calling Cox for help I fix it my self. Their tech support is most often not very knowledgeable about computers and sound like they are reading from a script. Overall I would say that physical service is good but customer support from customer service to tech support is bottom of the barrel.

member for 21.5 years, 9 visits, last login: 19.8 years ago
lodged 21.5 years ago


Plasticman
Will Work For Bandwidth
Premium Member
join:2002-09-06
Johnston, RI

Plasticman

Premium Member

Their Tech Support bites the big one

I agree, their phone tech support is for the toilet. I have been having constant problems with them for 5 months now. Every time I call them they want me to reset the modem and computer. Even when I have informed them that I have done that. They still want me to do it. I don't think they have a clue as to what is going on...

Plasticman

Review by hambubba See Profile

  • Location: Gonzales, Ascension, LA, USA
  • Cost: $35 per month (12 month contract)
  • Install: about 7 days
Much faster and more reliable than dialup
frequent DNS problems, is interrupted by parish emergency notification system
the speed and reliability overcome the downsides. when working OK, is great.
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DNS problems come in spurts, sometimes months between, but when affected, usually intermittent problems for several days.

member for 22.2 years, 259 visits, last login: 10.8 years ago
lodged 21.5 years ago

BRAXUS7
join:2002-09-30
Mesa, AZ

BRAXUS7

Member

Cox Middle of the road Provider

I ordered Cox service and had it installed in about 2 and a half weeks. The time frame for a tech to come out and turn me up was a little discouraging. I did self instalation and didnt even need to load the software. The speed is great and I have no problem networking other computers in my home. On the down side. Cox Communications Customer support needs a major overhaul. Iam a manager in the Telecommunications Industry and most often when I call for anything it is a uphill battle. Most often if I do go down instead of calling Cox for help I fix it my self. Their tech support is most often not very knowledgeable about computers and sound like they are reading from a script. Overall I would say that physical service is good but customer support from customer service to tech support is bottom of the barrel.






Review by shadowdog See Profile

  • Location: Las Vegas, Clark, NV, USA
  • Cost: $35 per month
  • Install: about 2 days
fast when it's up and running
down for long stretches
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Cox is overall mediocre. They never seem to know what the problem is when connectivity disappears. I have had constant problems with receiving email too(connection to server has been interupted) they don't know why. The big problem is that they sub contract their onsite work here. When they replaced my underground line the worker cut my phone line. After this same worker, with the help of his supervisor, fixed the line I still had to have phone company come back and fix it right.

They are now raising our bill $5.00 and doubling our speed. My question is how can you double the speed if you can't get it to work at the old speed?

member for 22.6 years, 32 visits, last login: 21 years ago
lodged 21.5 years ago


COMMAN
Plug Me In
join:2000-07-17
Mount Juliet, TN

COMMAN

Member

some good news and some bad news

Hi shadowdog,
I too recently had Cox HSI installed here in Vegas. I have been a DSL user since '97, first in Nashville TN, then in Batesville AR, where I also had a brief run with Cox HSI (which was a joke), but my apartment here in Vegas is 17,000' from the telco CO, so I had little choice. In just over a week I've experienced 3 outages (apparently DNS server problems), but in fairness each has lasted less than 2 hours. When it's humming along, I get almost all of the 1500/128 speed, so I have to say I'm overall satisfied at this point. The $5.00 price increase is coming Oct. 1, but (the bad news) the double speed is a new tier being offered for $59.99 (I think that figure is correct), giving you 3000/256 - the currently $34.95, 1500/128 service goes up to $39.99, but the speeds stay the same on this service. Cox Interact, a 512/128 offering, is also available, I'm not sure about it's pricing. All in all, Cox is far from perfect, and I would love some increased upload speed, (not to mention I had to buy a $100 modem) but it works for me so far. Now, when Sprint puts in an RT, then I'll have some options - right now, it's Cox or dial-up... uh, 56k?! Guess I'm stuck with Cox.

dvd536
as Mr. Pink as they come
Premium Member
join:2001-04-27
Phoenix, AZ

dvd536

Premium Member

Re: some good news and some bad news

Multiple tiers are good. when you consistently arent getting near your caps you can downgrade to the package your speeds are normally at. if you dont hit the lowest package speeds then its time to re-think your service provider.

Review by YtseJeep See Profile

  • Location: Chandler, Maricopa, AZ, USA
  • Cost: $45 per month (12 month contract)
  • Install: about 8 days
It's fast
Can't think of anything
Good bang for your buck
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I like CoxHSI. I've had it for over 2 years now and I've never had any problems. It's gone down a few times, but only for a few hours and I was credited on my bill for the downtime. Even the switch from 2Home to CoxHSI went pretty smooth.

member for 21.5 years, 1 visits, last login: 21.5 years ago
lodged 21.5 years ago







Review by TonyStirk See Profile

  • Location: Springfield, Fairfax, VA, USA
  • Cost: $55 per month (12 month contract)
  • Install: about 45 days
High speed
Terrible technical support. Slow install. Flakey reliability. Not available for my local business.
Our only choice for cable. Consumer DSL isn't available where I live.
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We lose the connection a lot. Speeds are highly variable. Firewall/router is always under attack. Technicians know nothing.

member for 24.1 years, 97 visits, last login: 13.9 years ago
lodged 21.5 years ago







Review by fstroxell See Profile

  • Location: Phoenix, Maricopa, AZ, USA
  • Cost: $45 per month
  • Install: about 2 days
Quick Install without any problems
Never have had any problems!
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I tried to get Qwest DSL for 4 months without any success. I called Cox and I was connected within 2 days. You do the math. I have had the service for 3 years now and no iterruptions in service. This is very important since I work out of my house.

member for 21.5 years, driveby review (so far)
lodged 21.5 years ago







Review by pauldavies See Profile

  • Location: Broken Arrow, Tulsa, OK, USA
  • Cost: $35 per month
  • Install: about 3 days
FAST SERVICE, GOOD CUSTOMER SERVICE
NONE
BLOWS VALOR DSL OUT OF THE WATER
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GREAT SERVICE

member for 21.5 years, 4 visits, last login: 19.3 years ago
lodged 21.5 years ago