how-to block ads
|
next review in page
 Review by nwspmp4 
member for 12.4 years, 171 visits, last login: 11.5 years ago
lodged 12.1 years ago
 Bryan,Brazos,TX
 $39 per month about 1 days "Speed, Tech Support (except for one guy), Reliability, Value" "Very rare slow down or connection dropping" "I'm duly impressed"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Okay. I live here in Bryan, TX, where there's no DSL except for and ISDN is too slow and too expensive. T1 or greater is simply too expensive. So I opted for Cable Modem. Here we have Cox Express for 39.99 a month. My friend had the cheaper one and it was about modem speed but didn't tie up a phone line.
Anyway, so I originally gotthe Terayon Pro modem (blue wavey model) and it was okay. My initial downloads when I got it were around 500 kbit, but it always 'ramped' up to those speeds. Not too long ago, mine was on the fritz and tech support recommended trading out my modem. Well, that was the first day the DOCSIS modems were in. Mine is a white Best Data CMX110 model. It just plain rocks. I plugged it in, refreshed my IP, and did a speed test. Jaw hit the floor. 987/123... On a 1024/128 shared cable modem line. This was at 5:15pm, Tuesday evening. GREAT!!! For a bit it was good, then I took my computer on a trip and when Ibrought it back, my speeds were just really slow. 247/97. I called, they 'flashed' the modem and I was back up and running. Check out the speed test results here for cox-internet.com. Currently, mins is second with 1003/124. For 40 dollars a month, I couldn't be happier. If I had a viable DSL alternative here, then we might see a bit of wavering on my end, but currently; nope. I'm staying put. As a DSL technician, I know exactly what it's like for the connection speed and rate-throttling and all that. I would recommend Cox Express to anyone here in Bryan/College Station.
Plus, my pings on WON for Half-Life are usually around 40-70ms with my slowest recently being 121 (damn '56k'ers) and my fastest being 21 ms (Why, oh why didn't I think to get a screenshot)
Any help with NAT configs or anything, just IM me or e-mail me and I'll try to help.
Comments:
 | next review in page (previous review)
 Review by Blue_jay3
member for 12.1 years, 113 visits, last login: 11 years ago
lodged 12.1 years ago
- College Station,Brazos,TX
- $39 per month
- (month by month)
- about 4 days
- "Consistent speed, about 60kB/sec on large downloads, dynamic IP never changes."
- "Occasional outages, no tech support for NAT"
- "Worth it."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
To connect, we called them, they set it up for a day, and we plugged the cable wire into a cable modem they provided and an ethernet wire from the modem to a computer. No computer setup was necessary.
Since we received the modem, the "dynamic" IP hasn't changed.
When our router conflicted with the cable modem, Tech support refused to help. If you have a problem, don't tell them you're NATing.
Comments:
| next review in page (previous review)
Review by Gilean the Grey
member for 12.2 years, 19 visits, last login: 8.4 years ago
lodged 12.1 years ago
- Bryan,Brazos,TX
- $53 per month
- (month by month)
- about 1 days
- "Easy setup, good average speeds, decent tech support, little downtime"
- "No setup instructions, occasional connection drops, have to have basic cable for carrier signal"
- "A good service, and well worth the price over dialup"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've been using Cox Internet Express (1024/128/dynamic IP) since I moved back to Bryan, TX in September, 2000. Went in, signed up, they handed me the modem and said "Here plug it in and you should be on once it syncs up". Well almost...turns out I had some network settings in my Win98 incorrect, but that was easy enough to fix by calling a friend of mine with the service and comparing settings to find out that I needed to disable wins resolution in my TCP/IP properties...did that, rebooted...bing! I'm online. Cool. Service worked outstanding for a couple months until late Nov or sometime in Dec 2000 when it started getting a bit flaky. Now by "a bit flaky" I mean I started losing connection about once or twice a week or so, still nothing to complain about since I leave my connection up 24/7 to make use of the seti@home program. According to the bandwidth checker I run (speedgadget from »www.speedus.com ) I average from between 4-500kbps during peak times up to 8-900kbps nights and early mornings, which is when I use it most anyway. I've been very happy with the service so far, and plan to change out my Terayon modem for the new ones they're using next week. Tech support seems decently knowledgeable from the once or twice I've called them up, though there wasn't much they could do for me...I knew that in advance and was letting them know of possible network problems.
Comments:
| next review in page (previous review)
Review by SadCableOwner
member for 12.2 years, 2 visits, last login: 12.2 years ago
lodged 12.2 years ago
- Jonesboro,Craighead,AR
- $45 per month
- (month by month)
- about 3 days
- "Slow speed, No tech support, Slow upstream, Can't do anything about it"
- "Don't get it. If you do don't plan on gaming."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
This is sad. I signed on during the open beta and well the speed was grate and everythign was fine. Then less then 2 months after the speed droped and the disconnects started. Now I can't game on line at all ping time from me to a server in town are 1300ms. This server is on a 6mb connection and everyone else but the cable users are getting pings around 40. Even on dile up to the server my ping is 250 and thats on 26.4k. I pay 5$ more for a second ip and don't get anymore bandwith for the second ip, or even a second e-mail address.
Comments:
| next review in page (previous review)
Review by mjarecki
member for 12.3 years, 51 visits, last login: 11.3 years ago
lodged 12.2 years ago
- Rogers,Benton,AR
- $40 per month
- (month by month)
- "doesn't tie up my phone line"
- "everything else."
- "horrible, worst"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
I have had cable since day one that we got it here, every week i end up
talking to someone from tech support or the office about one issue or
another. I'm currently on my 2nd NIC card and 4th cable modem, and its
still not working right. They are overbooking the network so horribly
that during peak hours (every weekend, most fridays, and from 5pm to
11:30pm) i get anywhere from 100-250kpbs downstream, which is pathetic,
and the only time i can get decent transfer rates is around midnight
when i still get a measly 700, the local advertisements on the radio and
TV say 30 times faster than 56k modem, which is really a crock of crap.
right now i'm getting about 100kpbs downstream. (i've talked to people
that get about 1100kpbs downstream on a regular basis) its so pathetic,
tech support is horrid, i'll call them they'll say to call the local
office then when i call the local office they say to call tech support
*EVERYTIME*, and then after i've told them tech support doesnt help and
that i want to talk to the *ONE* local internet technician they have
working, they *ALWAYS* say shes busy and will call you right back, the
callback usually takes place 2 days later if at all, if i get no
callback within a few days i'll call back and they'll still have their
heads up their asses like they forgot they were supposed to callback
*EVERYTIME*, then when i do finally talk to the internet technician
about my horrible speeds and frequent downtime i'm getting (few hours
downtime today, couldn't do ANYTHING, not even check email) she responds
with an excuse *EVERYTIME* i tell her i'm not getting good transfer
speeds she has said they'll send a technician out, which does no good
because all they know how to do is install them. bottom line - cox high
speed cable is the most pathetic excuse for broadband i've ever heard of
in my life, horrible speeds, inadequate tech support and they dont even
care. pisses me off, and the DSL around here isnt that great either, so
'round here we're pretty much screwed.
Comments:
| next review in page (previous review)
Review by brethyl
member for 12.6 years, 28 visits, last login: 6.8 years ago
lodged 12.2 years ago
- Russellville,Pope,AR
- $40 per month
- about 3 days
- "AFFORDABLE connection that rarely fails. Great for college students and easy to network"
- "This area has problems at the server in Fayetteville which will be fixed soon"
- "Much easier to troubleshoot than DSL"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've had Cox Cable for about 6 months now and I have never had a problem with the service. I started with the low end service in August and switched to the high end service when I moved into an apartment with some friends.
When I first ordered the service, I was given a Terayon Cablemodem and the cables to connect to my computer. I had already installed an ethernet card so I simply went home and put the assembly of cords and such together , setup the protocols and was online in a matter of 30 minutes tops(time due to a very slow computer). But the install process was simple, painless, and very easy to understand.
When I moved into my apartment this past January, I was able to win over my roommates with the speed and the fact that it doesn't clog up a phone line. The only thing I had to do is purchase a hub and a second ethernet card and install the protocols on the 2nd machine. It was easy as making rice crispy treats.
The only problem is the shifts of speed from time to time which I have contacted Tech Support about. I was told by one of their ITs that 4 fixes have been ordered and the first one that is available will be used to fix the problem.
All in all, I recommend this service to anyone who is sick of phoneline connections(busy signals, slow downloads and even slower uploads), people new to internet and/or computers in general, or someone looking for an affordable alternative to DSL and such.
Comments:
| next review in page (previous review)
Review by astrodog4
member for 12.2 years, 14 visits, last login: 10.7 years ago
lodged 12.2 years ago
- Bentonville,Benton,AR
- $80 per month
- (month by month)
- about 3 days
- "Wow, nice tech support!"
- "You better like em, you'll be talking to em all the time"
- "Not sure yet... I'll post tomarrow"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
This is a quote from my phone call with them..... only bad tech support experiance
"Hi, I'd like to order a Cox Internet internet connection" "Ok, and which package?"
"The Elite" "Ok, thats 1 megabyte down and 256 kilobytes up" "Don't you mean kilobits and megabits?" "No bits are tiny" Other than that right there, its been great with tech support. Sometimes this connection does pretty well, 600-700 kbps
But woe unto me should anyone else be on. Goes from A nice 60ms at 600kbps, to a horrible "Request timed out" at 90 kbps. Its hard to run speed tests in those times, because usually the internet connection times out before the page loads.
Tech Specs
Upload - 256kbps (I want my 2 meg connect that i was promised damnit!  )
Download - 1mbps (As above... an 8 mpbs connection would be quite nice)
1 Static IP, 4 Dynamics.
Comes with Teraon Cable Modem (Can't keep it though lol)
I'd say if you count uptime as time when your really on the internet, I have about %60-75. When the modem was installed, I asked about the cable in our house (its REALLY old) the tech said not to worry, so we got it all nice an hooked up, then it lost connection. I probably talked to 20 differnt tech support people, all very nice and freindly, and all saying the same thing. "There is noise on the line" and "Your signals are off" which at the time had little meaning to me, I just wanted it to work. I found that a good freind of mine actually worked for a cable modem ISP, and so I got quite a bit of information on how it all works (Did you know that on cable modems, the "node" is just where it hooks to the line outside?) I've had problems such as these for 3 months now. I am currently told that there will ber a truck here tomarrow morning, and they are going to replace all all of the cable with nice new "Quad Shielded" Coax cable, replace the node, and redo all of the wiring connecting to the cable modem with a direct line to the node. Interestingly enough, I live about 2 blocks from the cable office, and as such i have done MANY things tech support asked me to try (anyone out there ever drop wire down your walls while on the phone? anyone?). The Actual value is great. because I've never had to pay for it, its never met the "promised rate". Please note that Cox does not define such a rate, its just "within reason". If cox is in your area, I must admit that while the service itself isn't too good, the tech support people, and their ilde chatter as the pull up your modems "signals" makes it all worth-wile
I'll post a final review tomarrow afternoon sometime
Comments:
| next review in page (previous review)
member for 43.4 years, visits, last login: 43.4 years ago
lodged 12.2 years ago
- Tempe,Maricopa,AZ
- $24 per month
- about 14 days
- "Excellent download speeds!!! Good Customer Service. Excellent value for the money"
- "Cox@Home Express requires a phone line for uploading at 33.6 modem speeds."
- "Cable is definitely the future in broadband!!!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
My dial-up ISP, JunoWeb, was about to increase my internet access fee up to $29.95, equivalent in cost to broadband. Since Cox was offering Cox@Home Express in my area for $24.95, it was a no-brainer. The main difference between Cox@Home and Cox@Home Express is that Cox@Home Express requires a phone line for uploading because currently, the cable infrastucture in my area (Tempe, AZ) cannot handle two-way communication. However, once Cox upgrades my area, Express will no longer be available and I will be upgraded to Cox@Home.
Anyway, I am very busy person so it took some time for me to coordinate my schedule with Cox techs but once they arrived, it was pretty much straightforward. They tested my cable line, installed the modem, configured my network settings and browser to work on the Cox network, and...volia...I was up and running!!!! I ran the download test here at DSL Reports and the max download speed that I have recorded was 1,344 kbps!!!! I did not bother asking what speeds I would be getting nor care because anything is better than dial-up!!
I have been reading the reviews posted by Cox@Home Express customers and it is kind of funny how service quality varies on where you live. I live in an area where (I think) the people who live nearby are not tech savvy and who do not have broadband which explains why I am not experiencing lag times on this shared infrastructure unlike those who live in Silicon Valley or other high-tech neighborhoods.
Cable is definitely the future in broadband because coaxial cable is so much more stable and the available bandwidth is incredible.
Comments:
| next review in page (previous review)
Review by haml
member for 12.4 years, 257 visits, last login: 5 years ago
updated 12.2 years ago
- Lake Charles,Calcasieu,LA
- $39 per month
- (month by month)
- "Cox seems to be working to improve service."
- "Still considering dsl."
| Pre Sales information:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Installation could not have been easier. Pick up modem, plug it in, configure
and I was connected. After some initial speed issues, a replacement modem and
tweaks I average 650 kbps. Tech support was fast and helpful. I keep in mind
that there is a learning curve on both ends of the phone. There are some router
problems that will probably be resolved over time. Patience is the key word.
2-2-01 Speed now up slightly so is the price. From 39.95 to 40.61. Go figure.
2-17-01 The price increase was due to the fact that they started charging the taxes.
Speed now averages 745/121. The upload speed seems to be more stable.
The IP now seems to be dynamic after several months being static.
Comments:
| next page (previous review)
Review by NirvanaYoda
member for 12.3 years, 191 visits, last login: 5.1 years ago
lodged 12.2 years ago
- Lake Charles,Calcasieu,LA
- $39 per month
- about 1 days
- "Quick self set up and great tech support,"
- "Speed could be higher...it's capped at 1024 down and 128 up."
- "Worth the money if you can't get ADSL"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've been a customer of Cox Express since last May...first in Crowley, now again in Lake Charles. However, when i moved here, i discovered that ADSL was also available where i live, so i had to make a choice between the two. So in this review to help out others, i'll assign the good and bad points of Cox Express:
Good Points
1. Extremely fast on the set up. Same day modem assignment, and then it's just plug and play. You could literally set up the account and come home to a working modem in less than an hour.
2. Speeds far outpace 56k modems. Typically, my low is 200, and my high is 800. I rarely get any higher or lower than those numbers, and i probably average about 600, although my speed is highly unstable.
3. Tech support is great...always friendly and helpful.
Bad Points
1. Capped speeds. Why must they insist on capping speeds at 1024? Why can't they at least go to 1472 so they can compete directly with DSL in the area? Grr... Ok, now before anyone jumps on me, yes, i am grateful for this service to even be available, because it completely destroys dial up speeds, but i think everyone gets what i'm saying on this one.
2. Very unstable speeds. Literally my speed can change as much as 400kbits/s from one second to the next at times. I probably average about 600-650 kbits, but at peak times it slows down to as weak as 200kbits. High end doesn't really compare to DSL either.
3. Loss of connection at times. For a while, it seemed like i'd lose my connection for at least 5 minutes every night. Granted, these were short periods of time, and i've only had about three outages worth complaining about, but it's still very annoying to be chatting on AIM one second and then trying to pick up your conversations 5 minutes later after it finally reconnects. In Cox Express' defense, one of the major outages i experienced was my own fault.
So there you have my review, ADSL is already activated at my house, and the guy who came to do it promised me 1472/256 kbits of pure speed...only time will tell if i'll get the full amount...but if word of mouth means anything, i most likely will. Although the tech support guy from Bellsouth scared me when he told me my speeds may be as low as 700kbits...but then again, the tech support guy was speaking of general cases, while the guy who came to my house was talking about my connection in particular...  Oh well...at least it'll be stable..hopefully. I'll try to post a review of it sometime next week after i get the modem Monday.
Overall, Cox Express is sadly average, but if it's all you can get in the way of broadband, TAKE IT!!! It's eons beyond 56k.
OH, and if anyone was wondering, i'm pretty sure it was a Static IP.
If anyone asks a question, i'll answer it...
Peace,
Phillip
Comments:
|
|
