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I've been a Cox cable subscriber for two years for one reason: It is the only option that I know of available in my area for any sort of high speed access. As of today, my service has been down for two and a half days. Multiple calls to tech support have failed to yield a cause or an ETA on the resolution to the problem. They are "aware" that there is a problem in the area and that service has been interrupted for two and a half days. They are "working on it" and they "don't know when it will be fixed". This happens about once every two or three months with Cox cable. After a month or two of reasonable service, I experience a month of outages. The only thing I can do is call them every single day and demand a refund for the day's outage. Oftentimes they are obstinate about giving a refund for the lack of service. Today, the burger flipping loser who answered the phone told me that he couldn't give me a credit until service was resumed, stating, "We won't know how much to credit you until it's fixed." I finally told him, "Here's a little clue. I am going to call you all and demand a credit each and every day that service is down. All you have to do is give me a credit for today, so I will wait while you do just that." This is typical Cox. They are the worst provider I've ever had and I resent having to pay them at all, ever, for access. The only positive thing I can say about Cox is that it is often fun to tell them you want them to come out and test the line. They NEVER make their promised "service window" and I am on the phone one minute out of the window of time they are supposed to show demanding the $20 credit that they provide for their on-time guarantee. Do this twice a month and your service will be nearly free. I know I like doing that. And in fact, I think I'm going to go schedule a service call right now. member for 21.4 years, driveby review (so far) lodged 21.4 years ago
Use their service at work, very clean and quick connection. No complaints by me!!! member for 22.3 years, 101 visits, last login: 13 years ago lodged 21.4 years ago
all you need to do is read GOATRANCED review. almost to the letter what my review would be. he must be my neighbor and on the same headend (#13). the service actually worked fine for about 1.5 weeks, 3 days ago. now back to the same routine, high latency, cable drop outs, lost packets, no support, no explainations, credits, etc. member for 21.6 years, 9 visits, last login: 21.4 years ago lodged 21.4 years ago
I ordered Cox service and had it installed in about 2 and a half weeks. The time frame for a tech to come out and turn me up was a little discouraging. I did self instalation and didnt even need to load the software. The speed is great and I have no problem networking other computers in my home. On the down side. Cox Communications Customer support needs a major overhaul. Iam a manager in the Telecommunications Industry and most often when I call for anything it is a uphill battle. Most often if I do go down instead of calling Cox for help I fix it my self. Their tech support is most often not very knowledgeable about computers and sound like they are reading from a script. Overall I would say that physical service is good but customer support from customer service to tech support is bottom of the barrel. member for 21.5 years, 9 visits, last login: 19.8 years ago lodged 21.5 years ago
DNS problems come in spurts, sometimes months between, but when affected, usually intermittent problems for several days. member for 22.2 years, 259 visits, last login: 10.8 years ago lodged 21.5 years ago
Cox is overall mediocre. They never seem to know what the problem is when connectivity disappears. I have had constant problems with receiving email too(connection to server has been interupted) they don't know why. The big problem is that they sub contract their onsite work here. When they replaced my underground line the worker cut my phone line. After this same worker, with the help of his supervisor, fixed the line I still had to have phone company come back and fix it right. They are now raising our bill $5.00 and doubling our speed. My question is how can you double the speed if you can't get it to work at the old speed? member for 22.6 years, 32 visits, last login: 21 years ago lodged 21.5 years ago
I like CoxHSI. I've had it for over 2 years now and I've never had any problems. It's gone down a few times, but only for a few hours and I was credited on my bill for the downtime. Even the switch from 2Home to CoxHSI went pretty smooth. member for 21.5 years, 1 visits, last login: 21.5 years ago lodged 21.5 years ago
We lose the connection a lot. Speeds are highly variable. Firewall/router is always under attack. Technicians know nothing. member for 24.1 years, 97 visits, last login: 13.9 years ago lodged 21.5 years ago
I tried to get Qwest DSL for 4 months without any success. I called Cox and I was connected within 2 days. You do the math. I have had the service for 3 years now and no iterruptions in service. This is very important since I work out of my house. member for 21.5 years, driveby review (so far) lodged 21.5 years ago
GREAT SERVICE member for 21.5 years, 4 visits, last login: 19.3 years ago lodged 21.5 years ago |