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 Review by Sebehk 
UPDATED: 42 days ago
member for 7.8 years, 3951 visits, last login: a few hours ago
 Chula Vista,San Diego,CA
 $50 per month
 about 10 days
 "Easy setup, friendly customer support, FAST Internet!"
 "10 days for complete setup due to technician error and unsupported cable modem"
 "Cox HSI is great."
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I got tired of paying over $50 for Earthlink DSL. So, I switched over to Cox HSI for the great lower price of $39.99, and 'Net speeds of twice as fast than Earthlink DSL. It took 3 days for install because I was waiting for Cox to call me up after signing up for HSI at BestBuy and buying a Linksys Cable Modem for $99 (free after rebates). But, I called Cox, and the friendly customer service had me surfing within 5 minutes! And that's it! I now recommend Cox HSI for your broadband.
It has been awhile since I've done an update for Cox HSI (San Diego), mainly because I've been in Japan for the last 8 months (I'm in the Navy). During the summer, I have read that Cox upgraded their speeds to 4 Mbps. After doing a speed test, I was amazed to see that almost a year ago, my Cox HSI was twice a slow as it is NOW. My love for Cox HSI gets better and better. I still highly recommend Cox HSI for broadband.
So far so good for Cox HSI. Their 4 Mbps up, and 512 kbps is outstanding.
Cox HSI has been very flaky...occasionally I would have to reset the modem, but most of the time I had to directly connect the modem to the cable coming out of the wall. That always "slapped" the modem to sync with Cox. But, it has been about a month since I had to do that. So far so good.
So far so good, as of October 29, 2005. I love how they just bump up the up/down speeds last year. Only a matter of time when they get it up to 5 megabits.
So far so good, as of May 18, 2006. No big issues with them. But, their Usenet/newsgroup access could be improved. Only a max of 50 KB/sec @ 4 connections is allowed. And sometimes binaries are incomplete or missing (sometimes the PAR files will be of no use).
My family and I moved to Japan as of TWO months ago. So, we don't have Cox. We have Americable Japan (Yokosuka). I cannot change my ISP here on BBR, so I'll just say that Americable Japan is fairly good, but not as good as Cox. We are getting 6 Mbits through Americable, but not always the (near) full speeds we should be seeing, sporadic speeds at different times. When my wife and I are on it simultaneously, we will see a speed-drop, especially when my wife is using torrents the speeds will drop way below the 1 Mbit.
Still in Japan. Americable Japan still sporadic, but most of the time it is steady at 4 Mbits.
I got transferred back to San Diego from Japan in August 2009. I ordered Cox HSI and Cox HD Cable service, but no phone because I already use Vonage as my primary phone. I opted for the self-install of Cox HSI so that I can buy my own cable modem. I purchased a Linksys CM100 cable modem from Best Buy. Four days later, and after receiving the self-install kit from UPS, I connected my Linksys cable modem to the wall and could NOT connect to the internet, nor view cable TV. Called Cox customer support and told me that they already sent a technician to activate my apartment's cable input. I still couldn't get it to work. So I had to wait another 2 days for another technician to check my cable. When the 2nd tech got there, he informed me that the 1st tech did put his name on the outside cable box as a completed install, but forgot to actually connect my service! Once done with cable TV, I was able to access Cox HSI self-install web site, but couldn't finish my registration. After exhausting my resources, I called Cox customer support. When I described my problem to customer support, he said that it could be the cable modem. I told him it was brand-new and properly connected to my laptop (via ethernet). He asked me what brand and model of cable modem I bought, and when I did tell him he told me that the Linksys CM100 is not listed in their database and not "officially" supported. Luckily, he told me to give him the serial number and MAC address of the cable modem and I was able to connect to the internet immediately.
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 Review by planetlowe
UPDATED: 42 days ago
member for 3.8 years, 281 visits, last login: 2 days ago
Norfolk,Norfolk City,VA
$60 per month
about 5 days
"Speed is decent. Pricing is competitive."
"Sometimes speed will dip during peak times"
"Does what is advertised"
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My Cox service has been good up to this point. They usually respond to issues and do everything they can to resolve them. Recently, around 6pm my speeds have been well below the promised 10Mb. They are usually running between 2 and 4. I put in a complaint and the response was really not that desirable, "Unfortunately local engineers are not taking reports of single user utilization issues being that all utilization problems will be going away in the near future due to bigger plans." This did not make me happy, but I was assured that the upgrade was coming sooner then later. If this is not the case my review will change considerably and I will await the arrival of FIOS.
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 Review by LiteOwl
UPDATED: 47 days ago
member for 5.8 years, 64 visits, last login: 45 days ago
Escondido,San Diego,CA
$39 per month
about 3 days
"Everything so far about Cox-speed-service-tech support"
" none"
"It has made me a satisfied customer in all aspects"
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I got the Cox preferred bundle..(TV_PHONE_ HIGH SPEED INTERNET) my speed is way above what was advertised..
Its between 22MB-25Mb DL and 4.5-5.7MB Up
I pay less with the bundle about 112 month.. than I did with my ATT phone bill, Earthlink DSL and Cox Cable TV before..and best of all with far less problems
With the Total Cox Bundle its brought my Cox High Speed Internet down to 39.95..I save 5.95 a month..got to keep my old phone number..
Install..Simple quick easy, the tech came here and it took all of 10 minutes..
Equipment....
The Cable Box Explorer 3250
Cable Modem Motorola 5B501 SurfBoard Cable Modem
How nice they have been to me, how nice when ever I call with a problem. .whether it be customer service or tech service 24 hours..and not in Bombay as my old DSL was..and I never waited more than 10 minutes for tech response ..I like that they have not outsourced their techs..
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 Review by BloodRoses
UPDATED: 47 days ago
member for 6.7 years, 2236 visits, last login: a few minutes ago
Fairfax,Fairfax City,VA
$54 per month
about 2 days
"Faster than FiOS for me"
"Cost, Installer"
"It works, for now."
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Pre-Sales Information: All sales information was clearly stated on their website, I knew what I'd be paying and for what before I ordered the service. I ordered everything online without the need to call anybody, so I had no concerns if they received the correct services that I wanted or not, and I didn't have to speak with any Indians.
Install Co-ordination: I got the self install kit, with a planned pick-up date that gave Cox more than 2 weeks advance to turn me on from the apartment. To be fair, the maintenance closet is locked by key, and only management has it. I'd think they would have that information in their system for this apartment complex. I'm pretty annoyed that I have to wait until the next business day for a truck to be rolled to my location. The guy that showed up and got the key from the office was very friendly, however. He was still nice after he had to leave and return later that day because the office closes during lunch hours. I'd have been pretty irritated by that point if I were him.
Connection Reliability: Horrible. Frequent high latency and packet loss, and large fluctuates in speed. I regret what my latency is going to be like every time I'm home.
Tech Support: Not very good at all. I ended up speaking to an Indian who was only interested in reading a script to get me online and nothing more. He was also in a rush to hang up on me. This seems ever typical anymore of everyone to outsource incompetent people, but it doesn't make it acceptable.
Services: Newsgroups are capped to 1.5 Megabits, so it is useless for anything but text, and even that goes slow. For this reason, I have to pay an additional $25 to Giganews. Worse than that, I found spam in my inbox the first time I logged into my ISP mail. Guess my overpriced service wasn't enough of a profit margin for them.
Value for money: For how much I pay, there is a lot of room for improvement. On the plus side, when it's working, the advertised speed is 15 Megabits and I regularly sustain high 20's at worst without speedboost.
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The Good
Faster than FiOS: FiOS here is way oversubscribed and during peak hours, you're lucky to get 5 Megabits. Cox doesn't get that slow, but it starts to drop packets and my latency goes insanely high.
The Bad
Cost: I'd sure like to pay more around 30$/month. I've always thought technology got cheaper over time, and 40$ used to be the going rate for a residential broadband service. I think cost is a major hurdle for many families, in order for broadband to reach the penetration levels I'd like to see.
Installer: I already ranted about this, but the install coordination should have been handled a lot better.
Bottom Line: It works for now. Considering how limited my choices are, and the other options aren't hand over feet better I'll continue paying.
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 Review by Bolt Backer
UPDATED: 48 days ago
member for 8.7 years, 4237 visits, last login: a few hours ago
Escondido,San Diego,CA
$43 per month
about 2 days
"Great Speeds and Reliability"
"None"
"Beats the hell out of DSL"
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Somehow when we placed our order online the Fast Connect Kit did not get shipped to us. We then called Cox a few days after our kit was to arrive and they said the kit would be here in a few days, but again the kit never arrived. So to make a long story short the kit finally arrives almost two weeks late.
I have only been using COX HSI since July 06, and so far I'm very satisfied with the service, the connection has been rock solid and with the upgrades we have been getting lately it's all that much better.
We had just migrated over from DSL, and with the distance from the CO., our fragile copper lines that could barley hold a 1.5/384 sync, I could not be any happier with Cox cable.
As for the service, we are on the preferred package 9/768 and are getting slightly above our advertised speeds.
:::.. testmy.net test results ..:::
Download Connection is:: 11735 Kbps about 11.74 Mbps (tested with 12288 kB)
Download Speed is:: 1432 kB/s
Upload Connection is:: 1351 Kbps about 1.4 Mbps (tested with 2992 kB)
Upload Speed is:: 165 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2008/07/16 - 11:10am
D-Validation Link:: »testmy.net/stats/id-985QPW4AD
U-Validation Link:: »testmy.net/stats/id-7092FGTXL
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16 [!]
***************************** UPDATE July 16 2008 ************************************
We have had our service for 2 years now and couldn't be happier with the overall service. The speeds have been rock solid and the connection has been very reliable.
Attachments:
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 Review by Chekawa
UPDATED: 51 days ago
member for 8.8 years, 3716 visits, last login: a few hours ago
Portsmouth,Newport,RI
$39 per month
"Office help excellent in assisting you"
"Tech support level 1 customer relations needs improvement"
"Only Act in town other than DSL"
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I canceled cox because of a very stupid person who represented cox in a fashion that was not nice. So I did the best things that I could to get back at them. I was sick and tired of being the nice guy. I dumped them.
Thank you COX for hiring and training you're representative in proper customer relations. I NOW have better everything and I'm spending a w h o l e l o t l e s s !
PS: we aren't done yet their still is a matter of the junk attached to my house that you're service techs screwed-up. How many more boxes are you going to put up to terminate a cable wire????
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 Review by Daarken
UPDATED: 54 days ago
member for 4.8 years, 1634 visits, last login: a few hours ago
Crowley,Acadia,LA
$50 per month
"Stable"
"Not as fast as advertised."
"Useless bundles is the only way to save money."
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It was either Cox or AT&T DSL. Cox was the obvious choice.
I inistally ordered the perfered speed package, but I never saw the "speeds" or speed boost.
I was able to install my own hardware and I had it online the same day.
I have a motorola SB5100
Cox will not give you a bundle deal if your an existing customer.
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Review by robl27
UPDATED: 54 days ago
member for 1.3 years, 719 visits, last login: a few hours ago
Mary Esther,Okaloosa,FL
$59 per month
about 1 days
"Speeds are getting much better"
"Expensive as hell, could be cheaper"
"in the middle of nowhere, cox is the best choice."
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Cox will be launching new speeds soon, so expect to get 30/3 for $60 a month! Just launched ESPN 360 and service just keeps getting better!
Service still rock solid, had ONE outage and was back online in about 2 hours.
End update
This is an update to my older nick which will be the death of, what I thought is becoming an annoying nick
(the reason for 1 in the "Days from order" was this was a transfer from our apartment in Fort Walton Beach to the house)
As of yesterday, service was straight 15/1
Today, we got a surprise! A user in the forums said that Pensacola got an increase.
Sure enough, after rebooting my modem, there it was!! I uploaded a show in record time.
Service has been excellent, though, price increase for Internet takes effect on August ($5.00)
Am impressed with the assistance with the Cox reps on here. Thanks, guys.
My only beef is they block the modem's local page so I can't send them the mac address without looking it up.
This is possibly the biggest surprise we have ever gotten from them.
Still, users in the Gainesville, FL sector of AT.cox.net are still waiting for it.
(hang on guys)
-Rob
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 Review by Kakalaky
UPDATED: 58 days ago
member for 6.6 years, 1832 visits, last login: a few hours ago
Broken Arrow,Tulsa,OK
$30 per month
about 2 days
"Faster than the Roadrunner cable I had previously"
"None so far"
"Speed is decent but would be better if they would deploy DOCSIS 3.0 in my area"
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I lived in NC and had RR for 10 years. I was happy with the service I received. So far Cox seems just as good and has faster speeds up and down. I have the preferred package w/ Powerboost for $30/month. It is rated @ pMb down and 768Kb up. I usually get downloads a little faster than that and uploads are consistently right @ 768. Powerboost boosts the first few seconds of downloads to around 20Mb. I also have digital phone service with Cox and received the same Arris modem I had with RR. Ordering was very simple. I signed up on their website and received a confirmation call the same day. Everything was setup and working within 2 days.
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 Review by mbphvice
UPDATED: 61 days ago
member for 3.8 years, 34 visits, last login: 4 days ago
Manhattan,Riley,KS
$45 per month
"uptime is seems almost 99%; seemed like it was more router issue"
"advertise 8-12Mb but even sharing in the neighborhood, I haven't received half of that amount"
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we have dish tv and use cox for internet; we've reviewed the options from
Dish. We would like to bundle but dish doesn't offer phone; we just hated
cox because of pricing; now we have HD DVR and slew of HD deliveries.
Cox charges for everthing you get-- lots of rentals for DVR, etc.
I don't call tech support unless router is working and done all the usual
tricks; then I'll call to see if there is an outage and it's generally so.
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