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 Review by BillRoland 
member for 12.3 years, 5521 visits, last login: a few hours ago
updated 137 days ago
 Ocala,Marion,FL
 $65 per month about 1 days "Blazing fast, Low Pings, Reliable, official Cox presence here on DSLR" "Phone/Web tech support is horrific, non RFC Compliant DNS, no NNTP" "Best value for the money locally, recommend it over DSL any day in this area."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I got Cox Express back in November of 2001 and the service was rock solid. The speed was at the caps and the pings were low. The problem was that there was no e-mail or news service, and the routing out of the local AT&T DS3's wasn't exactly terrific. Had some problems with connection drops, but thanks to the Cox staff at DSLR and the Local Cox guys, the problem was fixed and service has been great since (almost a year ago now).
Now, warp into 2003. We're being converted to Cox High Speed Internet. We're pretty much on the new HSI network already, and the new features like e-mail, newsgroups, webspace, local start page are now being added to Ocala/Gainesville users. We also have an optional 3000/256Kbps tier. The only problem with all this is that while 3000/256 service costs $39.95 in Pensacola and many other places, it costs us $59.99 a month. I don't like it, but I have lodged my complaints with Cox, lets see what happens. That said, I ordered the new tier earlier today and got a notification that it was active at about 3:00pm. All I can say is, WOW! 3200Kbps is my new average downstream speed, and I'm around 240Kbps up. The pings are good to most places, and the routing has become a lot better in the last 6 months. I wish they would lower the cost, but they're still lower than DSL for double the speed. I would highly recommend Cox to anyone. Also, please remember to stop by the Cox HSI forum here at BBR and take a look around.
March 2004 Update: Since the DOCSIS 1.1 upgrade in this area, the service has been nothing short of perfect for me. My speeds have stabled out considerably, and they are always right at the peak. Pings are equally good, and the whole network seems to perform very well from my end. The e-mail/news servers also work well. Cox has been a little late in the game to SPAM filtering, but that's coming down the pike now too. The only thing I am dissatisfied with as a customer is the fact that in Pensacola, Cox HSI (3000/256Kbpp) service costs $39.95, and here it costs $59.95. In that context I feel like we're getting the short end of the stick. In the context of being the best value around here, I don't feel so bad because I feel it is. A tradeoff I guess.
August 2004 Update: Well Cox just upgraded most markets to great speeds at no cost. That's great, but they left me out again. Sorry but the Value for the Money just took a hit. E-mail and news service has not been great lately either. That takes a hit on the review too. I hope I can raise them all back up this soon.
January 2005 Update: Cox upgraded our market back in November and finally unified our pricing and speed with the rest of the Cox HSI nation. As that has really been my only quarrel, I am what you would call completely satisfied with this service. 5000/768Kbps and I'm always right at the cap, especially since pitching my old trusty Toshiba PCX1100u for a Motorola SURFboard 5100. The SURFboard is just much more stable in speed, and I noticed a big performance gain on the upload side. I feel like, for $52 a month I am getting a great value with the amount of speed they are providing. The service has been rock solid. The e-mail hiccups every now and then but its performance is acceptable, the Spam filter seems a little slow at adapting but Spam is less of a problem now that it was before. Also installed Cox Business Internet at my place of employment, the 6000/1000Kbps package, and the speeds are very stable and very close to the caps, so Cox has done a good job of managing the HFC to make sure its not overloaded with the new speed offerings in this area at least. Overall 5 Stars from me.
March 2006: Ok well DSLR keeps bugging me to update my review. Not much has changed, other than Cox has upped our speed in the area to 9/1Mbps service for the premier tier. Only thing I can say about that is I get 9/1Mbps speeds all the time! The pings are solid and low, the service remains solid, overall it continues to be an excellent experience. I've still got my trusty Motorola SURFBoard 5100 doing the honors, runs like a champ. As I said last time, for $52 a month, I feel like I am getting my money's worth. The only negative part to the Cox HSI experience is that the newsgroup service has deteriorated considerably. They use to have a 5 star newsgroup system, now its barely usable at all. Except for that, the service is top notch.
June 2007: I'm still running along on Cox HSI Premier tier. Speeds have been bumped to 12/1Mbps, and we now have PowerBoost which I have personally hit over 21Mbps during a download, so that is pretty sweet. I am hoping soon for 15/2Mbps but realistically, without meaningful competition from Embarq I doubt we'll see this for a while. I've got a Motorola SURFboard 5120 now, it seems to do its thing quite happily. On the negative side, Cox has implemented broken DNS which redirects mistyped URLs to advertisements, which frankly pisses me off. Tier 1 phone support is as stupid as ever. The techs here on DSLR make up for it though. They've outsourced the news servers to Highwinds, which is a group of idiots. Its completely unusable now, I don't even try anymore, which may have been the plan all along. Overall still recommended, but there are some ominous signs developing.
January 2008: Time for an update. I still have the Cox HSI Premier tier, speeds are still 12/1Mbps, but with PowerBoost it often feels faster. The service has been extremely stable lately and overall I have no real complaints. I still am not happy about the DNS redirection scheme, but I have bypassed that by using different, RFC compliant DNS servers. I don't even try the news groups anymore. The e-mail works pretty good and the storage size and attachment size are generous. The Cox employee presences here on the DSLR boards is second to none, and those guys deserve a big thank you from all of us for dedicating their time to helping us out here. Overall I still highly recommend Cox for internet, tv, and phone services.
October 2008: Still going strong with Cox HSI. Speeds are still stuck at 12/1Mbps for the time being, although they have been upgrading their plant to 1GHz, so maybe some speed increases are in the works. No real complaints about the service; it delivers blazing fast speed, is very reliable, and is generally as advertised. They still use their DNS redirects to ads, but I get around that by using alternate DNS servers. Newsgroups continue to decline, I wouldn't be surprised to see them pull the plug on it soon. Webspace is very lacking. All in all, it delivers 100% on being a fast and reliable pipe to the internet. The extras, such as webspace, newsgroups, are very lacking, but luckily there are alternatives that make it a moot point.
May 2010: Still using Cox HSI. Speeds are now at 15/1.5Mbps, with PowerBoost that regularly surges them into 20/5+Mbps while its active. I have to be honest, there isn't much to report. Its still reliable. The speed is still the best in this area by far, but is stagnant. The value for the money has declined a bit; I consider continuous improvement to be a value and it doesn't seem to be happening nearly as much now. Overall I think its a great service, its a little pricey, but still better than DSL any day.
January 2013: Still using Cox HSI. Speeds are now 36/5Mbps with Powerboost up to 45/6Mbps (I actually see speeds much higher than that). Not too much to report, other than the recent multi-day e-mail outage. Its the best speed for the money, its miles ahead of DSL. The price is a little high, tech support outside of the guys here on DSLR is sketchy, but overall highly recommened.
Comments:
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Review by nmlobo
member for 10.5 years, 2175 visits, last login: a few hours ago
updated 153 days ago
- Yorktown,York,VA
- $172 per month
- about 1 days
- "Speed"
- "A bit costly"
- "Great Service"
| Pre Sales information:
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(ratings match consensus)
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FIOS is available at my home address but I am sticking with Cox; not much difference in product offerings or cost. Those who think having another ISP in the area will drive costs down, think again.
Cost includes TV and internet.
Comments:
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Review by BaitNSwitch
member for 156 days, 0 visits, last login: 156 days ago
lodged 156 days ago
- undisclosed location
- Contract price not specified.
- "Ultimate National Bait And Switch Tactics"
- "Bait And Switch Taking Place.. Illigal Markeing Gimmick"
| |
This company is conducting a national bait and switch, offering promotional serviices with contracted fees and speeds. Will charge yoiu the same while cutting your speeds and channels in half.
It is amazing to see scams on a national level taking place of this size.
"Bait And Switch Tactics With Monopolized Market Reach"
Comments:
 nmlobo
join:2002-11-02
Yorktown, VA | Support for your Comment? You make a general claim without providing any supporting data/information. How can you claim "national" impact; have you lived in every Cox area? | |
|  royphil345Premium
join:2004-12-10
Lakewood, OH
kudos:3 | yup I've definitely seen Cox cross the line. There was a promotional price on the web site listed with a "regular price" after the first year. Nobody at the company was able to give me (an existing customer) what was advertised as the regular price. Sooner or later they'll be hit with a class action suit...
All the cable and phone companies are slick these days, but Cox is the only one I've seen with blatant false advertising. | |
| | nmlobo
join:2002-11-02
Yorktown, VA | Re: yup Still does not prove a national incident. I've been a Cox customer for 10+ years. I do receive the advertised "regular price" for my service. | |
| | | royphil345Premium
join:2004-12-10
Lakewood, OH
kudos:3 | Re: yup Didn't say it did and lucky, lucky you. | |
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Review by Rbinaz
member for 157 days, 0 visits, last login: 157 days ago
updated 157 days ago
- 85143
- $65 per month
- "Great Reliable Connection for Broadband -Hope they will offer 100 Mbps one of these days!"
- "A little on the pricey side for the speeds offered"
- "Not Much To Complain About!"
| Pre Sales information:
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(ratings above consensus)
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I have had Cox high speed internet for about four years now and have to
say that I'm pretty happy with the service overall. I have read mixed
reviews all over the valley and have to say for being out in the STV area, I have only one instance where my internet was pulling slow speeds (around prime-time) and this was because Cox never informed us that we should upgrade from a Docsis 2.0 to the newer Docsis 3.0 modems.
The Docsis 2.0 modem was never an issue in my old neighborhood (probably because it was more of a retirement community with older folks who had less use for the internet) and so
I never bothered nor had a reason to look into getting a newer modem due to everything working fine and receiving the speed that I was paying for.
However, when I moved to a more congested area with younger families and was paying for preferred and only receiving at best 5 Mbps during peak times, not only was this effecting me while working from home but also was not such a great experience when Skyping, watching YouTube videos or downloading fairly large pod-casts, etc.
It was then I learned about Docsis 2.0 connecting to only one channel vs. Docsis 3.0 with bonding capabilities and that because more people were likely using the service in my neighborhood, it was simply a matter of me not having a good enough modem.
In all fairness, yes customer service at Cox can be iffy at times but if you have called a few times and the problem persists you will generally get transferred to someone who works in the field and knows what they are doing/talking about so long as the rep on the phone is correctly documenting the problem and escalates it accordingly. If your call
does not get escalated you simply need to ask to speak with a tech.
This was how I learned about the problem being my modem before the rep was going to schedule a service call for a technician to come out (for which I would have had to pay for), in which I would have been told the same thing. I chose to solve the problem through
process of elimination, by doing everything I could inside my home, so I simply bought the modem through Cox (it is a Cisco DPC 3010) and once connected noticed a huge difference at peak-times. I have since upgraded to the premier tier, and currently receive eight downstream channels and three upstream. Here are the test results even at peak times:
»www.speedtest.net/result/2371053644.png
In conclusion, I could not be happier with the service and knowledge of the independent
techs. The speed is now more than adequate for what I need and pretty
fast given STV being more of a rural community a ways out from the
Phoenix/Mesa area.
In conclusion, so long as you have a degree of patience, ask for help in the right way and are willing to work with the reps and techs politely, I'm sure it won't take very long at all to get it resolved. The last thing Cox wants is for it's customers to switch to Century Link and myself having been a past customer of Qwest DSL, I can safely say I surely wouldn't go back to playing their games with either my bill or the service itself.
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Review by pkuzma
member for 2.4 years, 17 visits, last login: 160 days ago
lodged 160 days ago
- Metairie,Jefferson,LA
- $90 per month
- about 40 days
- "speed when working"
- "the rest of the time"
- "ultimate is very expensive.. spotty service"
| Pre Sales information:
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(ratings match consensus)
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I have had Cox for years. I upgraded to Ultimate 1 year ago because I need the absolute fastest internet possible 24x7. I hardly ever receive 50mbps down, especially at the peak time when I need it. After 5pm before 10pm. They always try to blame inside wiring so I have my modem hooked up outside of my house to the cable that comes from the pole that Cox supplies and maintains. From their I take it inside with Cat6 to my router which is a $200.00 cisco. I am to the point that I will seriously consider other options despite having promoted Cox for the past decade. I was very excited to learn about upcoming 100mbps service, but they can't even provide me with 25mpbs when I pay for 50mpbs so what is the point?
Comments:
| | ... Are you sure you aren't confusing mbps with MB/s?
To convert from one to another, divide mbps value by 8. | |
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Review by TrevorLaneRa
member for 174 days, 18 visits, last login: 64 days ago
updated 168 days ago
- Mesa,Maricopa,AZ
- $60 per month
- (month by month)
- "When it's up, it's great."
- "When it's bad, it's BAD."
- "Too much $ for too little reliability."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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(ratings below consensus)
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Initially, I went for Cox because of the advertised reliability. There were plenty of competitively cheaper options out there, but I let word of (biased) mouth lead me.
I chose the minimum speed, as it was fairly fast, and the cheapest.
My plan is 3Mb down, .75Mb up. $20 for the first six months, $60 each month after.
The install was fairly fast, since I had done my research, bought my own modem, and made it easy for the tech to just register the MAC, check signal, etc.
Currently, I have a Motorola SB6121 (DOCSIS 3.0) modem (one of the listed models for cox).
The line quality has been dropping out drastically, with 20% to 45% packet loss.
When it was without issues, the quality was great. But now I'm lucky if a simple web page even loads.
I had the same issue with a previous modem I had rented from them. I went and bought a modem I knew would work (My teacher has a communications lab for fun stuff like this), and ended up with the same result.
Cox's support keeps sending people out to their router, and it gets fixed for a few days, only to blink out again, dumping the connection into the ether.
I may be a bit paranoid in saying so, but I'm starting to think techs are purposefully sabotaging their system to stay employed. :/
Comments:
Reviews:
 ·Cox HSI
| must be ur wiring in home, node placement where u live etc.. Where I live Cox cable for 2 yrs been nothing but great! both TV and HSI ends I am on the Preffered mid of road pack internet listed as 12M down/1up getting much much higher than that most times esp switching to a new DOCSIS 3.0 4-port modem/wifi recently. a Motorola SBG6580 extreme bought best buy. in fact called up Cox tech support to reprovision modem gateway the Upload now 5M! paying 60 per month for just 3Mdown/less 1M up? u should look into that more. I pay 52.99 for the pack getting 15-30M down/5 Up. plus I could live near front end of the node that makes a difference as well I live in a neighborhood of 11,000 ppl too sure most HSI with Cox. | |
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Review by Saikyo
member for 8.8 years, 41 visits, last login: 168 days ago
updated 175 days ago
- Metairie,Jefferson,LA
- $211 per month
- (month by month)
- about 1 days
- "It's good when it works"
- "It's bad when it doesn't work, pray you never need a tech."
- "Expensive compared to what other ISPs offer in other parishes."
| Pre Sales information:
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(ratings well below consensus)
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Cox lacks any competition in Jefferson to help keep them honest. Instead we get raising prices over the years for less service.
I had Cox come out 5 different times to finish 1 job. Each time the tech would make an excuse as to why they couldn't complete the task and that I would have to reschedule for another tech. One of them installed a line to a room and didn't bother to hook it up. Another tech installed the phone line and didn't hook that up either.
On a separate occasion I had a lot of connectivity issues, I'm showing the tech all the packet loss I'm experiencing via command promt and I hear him say "I never knew you could send more than 4 pings like that".
Another service call I was experiencing outages. The tech takes a look at my router and asks "what brand that is?" I replied with Asus. He tells me "Yeah, that's a crap router, you need the one we offer cause this here, this is crap." And that was that, he didn't check the signal levels or anything. I didn't even know what to tell the guy.
One month I had 6 techs out to fix a problem none of them could do anything about. Cox sends me a $20 long distance phone card as a "sorry for the problems you've been having"
I was on the phone with tech support trying to figure out why my cable box wasn't working, the lady ended up causing an entire street outage instead.
Consider yourself lucky if your connection or other Cox services work, if you ever have to rely on them for support you will be in for a big disappointment. If were ever get a real competitor in this area I'd gladly switch.
edit:
Now Cox Cable has finally put their bandwidth restrictions into effect in my area, I got a notice that I was at 257gb of data out of my 250gb allocated. I didn't even realize they started to monitor my area. This is so absurd that cable companies are now limiting you to such a low number. I can only download under 8gb a day from now on on average. I don't know what this means for Netflix or the games I get from Steam, PSN, GMG and eShop, among others.
Comments:
| | How can someone on the phone take an entire street down? Hmmm. Sounds Fishy... | |
| | Saikyo
join:2004-07-25
Metairie, LA Reviews:
·Cox HSI
1 edit | Re: How can someone on the phone take an entire street down? I don't know honestly, the lady was refreshing my box and the next thing I know my internet is out. I mentioned this and she tells me "Oh, it looks like your street is having an outage". My internet was working just fine before I called in to see why my cable box wasn't working (no tv guide). Of course my cable box was then totally hosed and I had to go exchange it. | |
|
Rob_Premium
join:2008-07-16
Mary Esther, FL | Did you get help?? »Cox HSI
Let the techs on there help you.
-Rob | |
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 Review by stanley_qaz
member for 10.1 years, 3912 visits, last login: a few hours ago
updated 177 days ago
- Gilbert,Maricopa,AZ
- $50 per month
- about 3 days
- "Fast, fairly reliable (except e-mail in and out) and Cox techs visit the forum here"
- "good mail blocked, outgoing server won't send all messages, some important ports blocked"
- "If you can live with having to go elsewhere to reliably get and send your mail it is not bad"
| Pre Sales information:
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Some ports are blocked so you can't connect to or from other computers on them. Really a pain for e-mail since the Cox mail server blocks good incoming mail and the server will reject outgoing mail for no good reason and you have to use another mail service to send it.
I have spent hours on the phone and e-mailing Cox support and the bottom line is that the Cox servers won't send some e-mail messages and there is nothing they are willing to do about it. I'm not talking about spammy stuff but sending a friend a simple image often will not work. They offer a "thisisnotspam" address but sending to that has not unblocked sending the same message to another address. Update: This is an ongoing issue as of March 2012 and little has been done to improve the situation for a couple years now. I have to rely on Gmail's SMTP server to send messages. Update November, 2012: The random blocking of incoming and outgoing messages has improved some but it is still far from perfect.
Cox is also blocking incoming mail based on URLs in the messages, the source of this blocking is suspect as it blocks legitimate messages. If you want to get your political e-mail do not trust Cox to accept it and if you want to send anything with political links check to be sure it was actually sent on to the addressees by Cox. Seeing more reports of legitimate senders that can't send mail to Cox customers and can't get Cox to fix the problem.
With the port blocking locking you out of port 25 sending your messages from another server isn't possible unless you can get the remote server to allow connection to a different port.
The Cox website is currently missing the thisnotspam page leaving folks that get their mail rejected with no choice but to phone Cox and play the silly script reader games that have nothing to do with the problem.
Comments:
| | Reviews:
 ·HughesNet Satell..
·Cox HSI
| Re: Are you doing something wrong? You must not read the Cox forum here, there are many posts on the topic including a bunch of mine and responses from the Cox technical people that visit the forums.
You are also incorrect about my doing something wrong. What exactly is wrong from sending an e-mail from my primary Cox e-mail address to a second address on the same account or to my mom's Cox account across town?
Gmail's is fine for some things but I prefer not to subject all of my outgoing mail to their scanners. If you don't mind that scanning and the headers they add to your outgoing mail then yes, Gmail SMTP servers work.
How exactly do you propose to help me when the Cox techs here in the forums and the ones that answer their support e-mail and phone lines have been unable to resolve the problem even after escalating it several levels? Do you even use Cox for sending mail, I don't see it on the list of reviews in your profile. | |
| | | | | | | | | Re: Are you doing something wrong? i just say thanks to companies who try to help keep the net safe and clean..
just put a subject in your line lol | |
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Reviews:
·HughesNet Satell..
·Cox HSI
| Re: Are you doing something wrong? ArizonaSteve: Your search must be having problems: »/nsearch?board···pam+smtp as my first try hits 21 posts, more posts might turn up with a bit more effort.
As I said in the original review and my first reply to your comment: SMTP. I use nine different SMTP sending programs which one depends on what I'm sending all have had this issue. | |
| | korstj
join:2000-08-26
San Diego, CA | Re: Are you doing something wrong?Well, one or more of your 9 "SMTP sending" programs must be doing something wrong then. I just sent the ultimate test through smtp.west.cox.net and it went right through.
telnet smtp.west.cox.net 25
220 fed1rmimpo01.cox.net bizsmtp ESMTP server ready
helo viagra.com
250 fed1rmimpo01.cox.net hello [<SNIP>], pleased to meet you
mail from: spam@viagra.com
250 2.1.0 <spam@viagra.com> sender ok
rcpt to: <SNIP>
250 2.1.5 <SNIP> recipient ok
data
354 enter mail, end with "." on a line by itself
Subject: BUY VIAGRA CHEAP NOW!!! $$$$$
From: cheap$$$@viagra.com
Buy cheap viagra and get lots for free$$$. Shipped direct to you from a Nigerian
Prince that wants to give you millions of dollars now!!!
Free money now!!!
Send us your bank routing number so we can deposit millions of $$$ now.
.
250 2.0.0 VveB1g0063YyJyC03veNYX mail accepted for delivery
quit
221 2.0.0 fed1rmimpo01.cox.net bizsmtp closing connection
That went right through to a non-Cox email address, relay and all.
Have you checked that your IP address has a PTR record and that it doesn't show up in any global RBL's? I'm a systems engineer for an ISP and run mail servers for a living. I've never once had a problem with Cox's mail servers, barring the occasional minor issue. I'd check your end if I was you and stop blaming Cox for everything.
If there's one thing I've learned from working for ISP's for 15+ years, it's that the customer is usually wrong. And in this case, I'd say you're wrong sir. | |
| | | Reviews:
·HughesNet Satell..
·Cox HSI
| Re: Are you doing something wrong? Sigh, another expert with no clue.
As I said above I have had messages rejected from all of my senders. Your test is cute but all it proves is that the filters fail to block spammy looking outgoing messages. I sure don't see how you can get from that message being being allowed to my (and others) random messages being blocked when they are not spam. Sure it demonstrates a failure but not the one I posted about.
No I haven't checked that my IP address has a PTR record, since the IP address is the dynamic one Cox assigns to me I have no control over that in any case. I don't even know what my IP is this week since I use DynDNS to give me an easy to remember name.
No I haven't checked to see if the IP is on any block lists for one simple reason that a fellow who is a "systems engineer for an ISP and run mail servers for a living" should be able to figure out without a major amount of work. And why would Cox be blocking one of their IP addresses from reaching their server and then issuing the error message they did and not one based on the IP involved?
Did you even go back and read my posts on the subject? Did you look at the reports from others on the subject?
So you are saying I faked the error messages in this one?
»Some Outgoing E-Mail Blocked by Cox SMTP
Did Dsm1995 fake his error too?
»[CA] Cox blocking emails to Blizzard's Servers?
How about Testing12345 here?
»[AZ] Cox Scanning/Reading Outbound messages
Rance doesn't give much info here but is he faking it too?
»Postmaster Contact
Am I so good at faking this stuff that I've fooled the Cox folks into several rounds of PMs here and e-mails over this issue? So good that I convinced them that my problem was real?
You may notice that all of my posts are related to my experiences with the system and none of them are pontification followed with a claim of vast experience and expertise. Heck if I wanted to do that I'd just claim to have invented the Internet... Claims are cheap on the net. | |
| | | | | | | | | | | Re: Are you doing something wrong? No, smtp.west.cox.net is a Cox server not mine.
I have no issues sending through my domain's server or several other servers I have access to. The issue is only when sending from a Cox server. | |
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 Review by debbieandjon
member for 13.3 years, 1230 visits, last login: 14 days ago
updated 183 days ago
- Capistrano Beach,Orange,CA
- $58 per month
- about 5 days
- "Reliable."
- "Price - holy crap!"
- "18 Mbps down / 2 Mbps up"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have been with Cox@home since 1/2000. Forward to 12/2002... Packet loss makes my system crawl many times throughout the years. Before blaming my cable modem the technician changed every connection from the computer to the street and checked packet loss. Still there... After swapping my old Best Data CMX110 (one year warranty expired) for his Toshiba he found the problem. This time I bought the Toshiba PCX2200 with a 5 year warranty. In the past I have found the less experienced or lazy techs will say the problem is your retail modem without going through the obvious checkpoints.
8/2003... We are now paying an additional $3.95 "service ASSurance plan" to
cover our inside cable and modem. DSL will be a consideration in the near future
if we keep getting hit with rate increases. Besides, filesharing is no longer
allowed unless you have deep pockets... Boycott all RIAA products.
3/2004... Download speeds seem a bit higher through BBR speed tests. I haven't
had to use the "service ASSurance plan" yet. San Diego's plan is $2.95. Cox
will not give me a rational answer as to why Orange County is more money.
6/2005... Cox internet has been reliable. While service speeds have increased
the price remains the same. Although DSL is a better deal, I am still using Cox
because of the bundling discount.
11/2006... A price increase of $2.00/month when DSL prices are dropping! Download speeds were increased to 7000, but the upload speed of 512 remains
unchanged. I don't see much of a difference between 4000 and 7000. The TV ads and home mailings want you to believe that KOx is doing us a favor...
Thank you DSL Reports for the excellent service. (c:
05/2007... I am now getting 8000 for download and the upload remains the same at 512. After considering a move to another company, I called Cox to complain about the prices. They gave me a 6 month discount to keep me satisfied.
02/2008... Using a docsis 2.0 cable modem now. (Moto SB5101) Downloads are faster but the upload speed remains the same. The quality of service is still A+
08/2008... Another price hike! $3.04! The 7.25% increase is higher than the rate of inflation. The total with the ASSurance Plan is $48.94. The service is great but at what point will I say enough. Tough financial times call for the need to shop around.
02/2009... The price has remained steady. $44.99 plus $3.95 for the Cox ASSurance Plan. I test my speed on a regular basis. The service has been
reliable during the 4 to 5 hours per day it is used. Speeds: 12 down / 1 up minimum.
06/2010... Price hike to $46.99 plus $3.95 monthly for Cox's ASSurance that I won't be charged for service calls. The "PowerBoost" feature hasn't worked in a couple of weeks. My download speeds have decreased to 10 down / 1 up. Preferred tier.
UPDATE: Speeds were restored by a modem reboot that was recommended by a Cox expert on the forum.
06/2011... Another price increase. The "Preferred" service is now $50! The "we won't charge you extra if our Cox service fails" fee called Cox Service ASSurance Plan still remains $47.40 a year!
11/2011... Cox Service ASSurance plan had it's name changed to something more benign, Cox Service Protection Plan.
11/15/11... The Cox DNS servers were down. Phone service waiting time went from a busy signal to 45 minutes. The rude Cox Customer Service Representative would not provide a work around. See the Dslreports Cox HSI forum for other Cox fumbles...
2/14/12... Again, another price hike. $4.00 or 8% more, for Cox High Speed Internet Preferred. It's now $53.99 plus $3.95 for the Cox Service Protection Plan. (Customer service costs extra if you don't pay the monthly shakedown fee - now how is that fair?)
11/17/12... Speed increase from 12 Mbps / 1 Mbps to 18 / 2.
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| | DNS issue.. this is why I use OpenDNS for DNS resolution. always reliable funny I posted like a month ago on Cox help on forums here about cox virginia DNS numbers glad I didn't use them  | |
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Review by mdbrotha03
member for 11.1 years, 138 visits, last login: 188 days ago
lodged 188 days ago
- Newport News,Newport News City,VA
- $100 per month
- "Free Speed Increase"
- "Costly"
- "Can't get FIOS but I'm not going to complain much."
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(ratings match consensus)
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They just increased their Ultimate Tier from 50mbps/5mbps to 100 mbps/20mbps
I have done several speed test and I am consistently getting that speed.
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