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Review by jgfjgf 
member for 11.9 years, 118 visits, last login: 123 days ago
lodged 262 days ago
 Mission Viejo,Orange,CA
 $45 per month about 1 days "Incredibly Fast" "A bit expensive" "For the money, amazingly fast and reliable."
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As as true Internet junkie, I have both DSL and Cox HSI. I must NOT be off the net!
The DSL line is always at 1.5 MBits/Sec down and 384 KBits/Sec up. Cox HSI is typically screams at 23 MBits/Sec down and 2.5 MBit/Sec up. Both services are roughly the same price.
I have spent weeks with the DSL not working and the copper wire guys running all over the neighborhood trying to fix it... They eventually got it fixed, but it does not seem to be a high priority for them.
The one time I had problems in my 10 years with Cox their truck pulled up in front of my house, checked the fiber and found the signal level to be too low. Within 30 minutes they found and fixed the point where the signal drop-off occurred.
Great product with great service makes Cox HSI an ISP that I highly recommend.
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Review by dulbirakan
member for 270 days, 4 visits, last login: 266 days ago
lodged 267 days ago
- Tempe,Maricopa,AZ
- $59 per month
- "It is good when it works"
- "It gets ugly when you have problems"
- "With internet in US, you dont have much choice. IMO Cox is one of the better ones."
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Their support personnel are not well trained. I had experiences with them at every turn. I have been having a problem with my connection, it was dropping every hour or so. I used online chat, phone calls, service visits to no avail until I got help from CoxTech1 on dslreports.com
I chatted online with representatives. They were not helpful and mildly annoying. I asked them to activate a modem that was on the preferred devices list and they told me they cant after one hour. I had to call and wait 15 minutes to just talk to a representative (it was not always like this but for the last 2 weeks I cant get to anyone under 15 minutes).
At a later date I wanted them to update my modem's firmware. I was waiting on phone 15 minutes to talk to a representative. The people on the phone did not know how to update my modem's firmware.
They sent a technician home and the guy left without even properly diagnosing the problem. I only solved my problem with help from a cox technician that is a member of DSLreports.com.
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Review by p23185
member for 1.7 years, 5 visits, last login: 274 days ago
updated 274 days ago
- Phoenix,Maricopa,AZ
- Contract price not specified.
- "GREAT PRODUCT and SERVICE"
- "NONE"
- "EXCELLENT"
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I have been a Bell customer all my life. Getting close to retirement I
tried working one day a week from home, using one phone line for voice and
the other dial up for the corporate internet connection. The least little
bit of moisture (aka rain) would shut them both down, putting me out of work
for the day. I would complain and bitch to Bell (and ultimately Qwest) to
no avail. There was no DSL or VDSL available in my alley back then.
About 2003 Cox rolled in with a marketing push for phone service and I
jumped at it and signed up for package of IP and Phone. The service for the
past 9 years has been fantastic with only one outage of phone and only brief
IP outages that I can count on one hand. EXCELLENT company with an
EXCELLENT product and service personnel. Wouldn't switch for anything. IP
speed is more than the advertised rate I am paying for.
PS - Since Century Link bought out Qwest they came around the neighborhood
more than once trying to get me back - When I told them both times to look
in the alley at the state of their cabling and lack of covers over their
junction boxes, they left the neighborhood and have not returned since
(either at my front door or in the alley).
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Review by tronester3
member for 4.7 years, 5 visits, last login: 285 days ago
updated 285 days ago
- Tulsa,Tulsa,OK
- $133 per month
- about 1 days
- "Very good download speeds, I get 25mbps down. Upload speeds are decent at around 5mbps. Excellent latency as well."
- "Data usage cap of 250 gigabytes per month."
- "Unfortunately they are the best option in Tulsa. Maybe Google will lay fiber."
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I've had Cox for several years now. The speeds are a bit better than ATT Uverse from what I've seen. Every once in awhile I will have a connection issue where I will have to reset the cable modem.
Called up their sales as I needed to upgrade from preferred to premiere. Told Saleswoman I was thinking of switching to ATT. Asked what kind of discount I could get. She took off 30 dollars or so from the entire 175 dollar bill. Said that was the best she could do. Then told her to transfer me to the cancellation department. She then said she handled that. She asked if I wanted to cancel service immediately, I said no, set the disconnect date for two weeks from the day in order to have ATT service put in first. She immediately started backpedaling and dropped another 20 dollars off the price. Sketchy that they can lie to customers like that.
No latency issues for online gaming. Pings of sub 40ms are common.
For 25mbps, you will utilize your entire data usage allotment for the month in just under 24 hours assuming you max out your downstream connection. Obviously this isn't typically going to happen.
If you divide out 250 gigabytes over an entire month, your download speed would ACTUALLY be less than 1mbps. Pathetic if you think about it.
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Review by Iggy_AZ
member for 7.5 years, 773 visits, last login: 23 days ago
updated 289 days ago
- Surprise,Maricopa,AZ
- $65 per month
- "Getting more expensive and less speed."
- "Expensive"
- "Better than DSL"
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In 2005 my original price was $49.99 per month and that is long gone. LOL
I have been with Cox.Net since Nov 2005. The hookup was easy and painless and my speeds has been consistently over 12 Mbps and up to 22Mbps at times. $49.99
UPDATE Feb 2008
Surprise! Please pay $59.95 per month just because we named the new download to PowerBoost.
UPDATE Starting March 2008
You are now paying $59.95 a month
UPDATE Jan 2009
Cox is increasing Premium users to over 20 Mbps down and 2 Mbps plus upload side. We will wait and see if they increase it again.
UPDATE April 2009 (This was a good time but that will vaporize soon)
$59.95 17-22 MB/sec download and 4-5 MB Upload
UPDATE Sept 2009 (Speeds are slowing downing)
$59.95 17MB/Sec download and 1.7 MB/sec Upload
Looks like things are slowing down for Cox
We also are getting for outages in my local area and they replace the part and the speed drops more each time.
UPDATE Nov 2009
Speed has stabilized between 17-20 Mbps download
Upload runs between 3-5 Mbps
Never have any outages unless a car hits a pole somewhere.lol
UPDATE March 16, 2010
Seems they want to increase the price again for $5 more and tell me they are increasing my speed. NOT
It is the exact same speed I had in Nov 2008 but they say they are increasing it.
17-20 Mbps down and 3-5 Mbps Up. LOL
UPDATE Dec 2010
Now my Internet access cost me $64.99 per month plus taxes.
You remember back in 2005 it was $49.99 and I have never asked for any change. The copper wire to my house must be gold now. NOT
I just checked my speed and it was lucky if I got 5G Download and 5 G Upload. What a waste of money.
UPDATE Jan 1, 2011
DL Speed has been dropping from 20 MBps to 3-5 MBps
This has been going on for over a week and on Jan 7 I started calling. Tried everything and had 2 techs come out and did upgrade my cable but still no solution.
I hate paying for somethig I don't get. Time to downgrade or change totally. $64.99 a month of HSI is outragious.
UPDATE Feb 16,2011
After Cox told me my modem was bad after years of good use I decided to buy a new one . Motorola SB6120 with 4 channel DOSIS 3.0. So that was an additional expense of $80 but I wanted to save some money and called to downgrade my service speed as I didn't use it. Well they asked if they gave me $10 off a month for a year help if I stayed with them for 2 years. I decided $120 off was fine with me for a year and then the price goes back to normal with my locked in price for life.
OK I'll stay awhile longer.
UPDATE Nov 1, 2011
Service has been very reliable with no outages. Speed has been high and stable around 22 meg download and 12 meg upload.
All I can say is that I wish the price would go down to make it better but I doubt it will happen.
Aug 2012
Backup to $65 a month plus all the taxes for everyone in the government
I might consider dropping the speed down as it means nothing to us just surfing the web and emails. Waste.
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 Review by taveanator
member for 12.6 years, 498 visits, last login: 10 days ago
updated 289 days ago
- New Orleans,Orleans,LA
- $56 per month
- about 1 days
- "*Update - 1/17* Fast all the time now (main cable run on pole was bad)"
- "*Update - 1/17* Had to fight tooth and nail to get to Tier 2 support"
- "When it's working it's awesome - when something goes wrong it's a PITA to troubleshoot"
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Well I finally got sick of paying Bellsouth $90 for a dial tone and 1.5 MBS DSL so I dropped my DSL & phone service and replaced them with Cox HSI and Vonage. I should preface this review with the fact that I'm obviously in a good spot (location-wise) and as a result I don't have any of the other problems others seem to be having with Cox HSI. I live in uptown New Orleans and I'm sure that everybody here has Digital cable, etc, etc, so that they seem to have been very attentive to keeping this area up-to-date. I had @Home a few years back and it was unusable after 5PM - they have obviously fixed all that.
I have the 4MB package with a dynamic IP and I've run speed test that have gone a smidgen above that on occasion - my upload speeds are even very good. I am an avid PC gamer so all the packet loss talk on this site was a big worry. In fact a packet loss test was the first thing I did when I got it up and running. Virtually no packet loss! I get game pings of 20-30 all the time with no lag. On top of this I only see a meager slowdown during peak times, still very acceptable. I have noticed that most sites now have 2-3 more hops than with Bellsouth DSL but I have not seen that this interferes with ping times, latency or raw speed.
I received the Motorola SB5120 from Cox for $70 (competitive $ with what I could find on eBay - and Cox will replace it should you blow it out) and it works very well - my upload & download power signals are well within spec. S/N ratio of 38. I should note that my cable run only splits *once* from the street - and the other 1/2 goes straight to my TV so that surely contributes to my nice S/N ratio.
Order to live process lasted 2 1/2 hours! Seriously, I placed the order on-line at 4:00, swung by the Canal St. main office and picked up my modem, went home and was on-line by 6:30. Crazy-simple.
I have a DLink 784 that plays nicely with the 5120; it has DDNS built in so I don't need a static IP from Cox. My home network consists of a Tivo Series 2, 1 XP desktop, 2 XP laptops, and 1 Linux desktop - all wireless and all working well with Cox & the wireless router.
Anyway I could go on but I won't - in a nutshell if you are in the uptown area of New Orleans, Cox HSI is a safe bet and much cheaper that Bellsouth. I'm saving about $50/month by using Cox HSI & Vonage. Feel free to IM me if you are an interested local. (I have digital cable as well - saves ya $10)
-T
As a footnote I am well aware that my rose-colored glasses could crack in a few weeks - I will definitely keep this post updated if my level of service changes.
**Update 2/28/05**
Well after several months I have had no complaints whatsoever. Speed has been consistent, no connection drops as far as I know, and my upload sped has even increased since I first signed up. I hope this type of performance keeps up!
**Update 5/15/07**
Well I've stuck with Cox for a long time now - they got back up and running pretty quickly after Katrina and recently raised their rates by about $9 but also raised the speed. I now pay $45 / month for 7 up /512 down service and it's been working well. My only issues is a serious slowdown between 7-10 PM. I'm talking about dropping from a solid 7 meg service to 1.5 and lower. I'm still getting on-line one a week to troubleshoot this with Cox in hopes that they admit they have a saturation problem. Until them I'm stuck.
But man, off peak it's just great. I get consistent download speeds of 1 to 1.5 Megs and (for the moment) I can reach upwards of 10Megs on a speed test from New Orleans to Dallas. Very fine.
So thumbs up overall - I only hope the saturation issue will be addressed in short order - not a deal breaker for me though (don't tell Cox that).
**Update1/9/08** OK the peak speed issue is nearly three months old and it is definitely becoming a deal-breaker at this point. My Vonage phone won't work from 8-11 PM, games are unplayable and the internet crawls. I've been on the phone with Tech Support, contacted techs on this forum and I still can't get to the root of the problem. I never thought I'd say this but ATT DSL is starting to look better and better.
**Update 1/17/08**
**!!FIXED!!**
Well it took nearly three months but my problem has finally been resolved. It all boiled down to a major cable being damaged in my area that didn't take well to temperature changes. Thanks to louhsieng for letting me know this - it was driving me batty (as well as some Tier 2 engineers) trying to figure out the root cause of all these weird problems.
I don't know if my many calls to tech support sparked an investigation or if they just found the damaged cable during routine investigation. I guess the moral of the story here is don't give up and use all your avenues (including this forum) of communication to Cox (or your ISP). I encountered many techs who couldn't care less about my issue (just hang up and call back or ask for a sup) but many who were concerned (the Cox guys in this forum and a really nice Tier 2 engineer) with finding the root of my problem.
I do wish that there was some sort of formal communication tool that Cox would implement with its customers regarding plant work in the area, but I guess that may confuse Joe Customer and cause even more unnecessary calls in for support. Had I known that work was scheduled on my node I wouldn't have wasted my time and Cox's time constantly calling up.
Regardless, the issue is fixed and my speed is back to normal; actually it's way better than it's ever been.
**UPDATE 8/8/2012**
Still rockin' great speeds. Even better with a DOCSIS 3.0 Modem:
»www.speedtest.net/result/2109260923.png
-T
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Review by XIII
member for 2.9 years, 531 visits, last login: 4 days ago
updated 291 days ago
- Scottsdale,Maricopa,AZ
- $50 per month
- about 8 days
- "fast"
- "subcontracters, outsourced tech support"
- "fast, reasonable, use Cox techs when you can not subcontractors"
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1/2012
Connection has gotten more reliable after they fixed some issues on their end in various places, thank you to my various contacts at Cox.
Update
They recently increased speed and then prices, ads about them regularly increasing speeds should also mention that they regularly increase prices with their speed increases, didnt used to be that way though, just the last 3 speed increases.
Tech support is starting to slide.
Have their phone now, besides the "unannounced" or employee caused outages, it has been great, no more buzzing as with Qwest and a lot cheaper.
They gave me a subcontractor to install the phone, apparently I was his first customer to install phone for, at least it was free, though I almost told him to leave so I could do it myself, which I had to fix a mistake of his after he left. I am starting to really hate subcontractors.
Original Review:
have the preferred service $45/month
have had it for about 7 years
Cox techs are great, subcontractors are crap (Have had several who refused to work on my tv because I had Internet problems/ and vice versa, yet both have dedicated runs from the tap)
other than my modem problem with the 6120 and dealing with subcontractors the services are great.
072012 Update:
Ported one of my lines out to a voip provider as the number is rarely used but enough people call that it is worth keeping, it was the primary number so I [correctly] figured that it should be made the secondary, called tech support to do this and they [incorrectly] said it was not necessary.
Fast forward to port week: good thing I had a cell phone, Cox phone service was crap for three days, both lines went dead for a few hours, they blamed the new provider (everyone does this, but they took it to the extreme when they said that ALL phone problems were due to the new provider, even the Cox number that is still with them), took them 1 week to fix everything properly, blamed it on tech support telling me not to swap primary and secondary numbers. I still have one issue which Cox does not care to fix, though I admit I have not escalated it to the people that will get it fixed (only tech support), if you try to call the ported number from a Cox number it says the number is disconnected or not in service, and now that I am doing this review it has reminded me that I need to escalate it so I will be escalating it with Cox and if that fails then the AZCC AND FCC.
082012 Update: I was going to call Cox and complain and checked to see if the problem was still there and it was not. I am not sure what the issue was and why it was suddenly fixed but it is finally fixed, Cox customers can now call my old Cox number. Perhaps a Cox employee here saw my updated review and got the problem fixed? If so thank you!!
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Review by PV2Omni
member for 7.8 years, 55 visits, last login: 280 days ago
lodged 297 days ago
- Mesa,Maricopa,AZ
- $95 per month
- "Has Multiple "Tiers" to match any budget and you get the speeds they advertise."
- "Speeds are averaged, may be lower during "high usage". Tech Support could be more intelligent, but the industry has gone down"
- "Good Pre-Sale information, Comparative Prices, Great Reliability and Overall Services"
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My Brother and/or I have been with Cox HSI since 1996. You know back when 1 Mb/s was considered SCREAMING FAST! Have tried all available services through Family or Girlfriends and Cox is STILL THE BEST overall!
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Review by sparky007
member for 1.7 years, 28 visits, last login: 7 days ago
updated 300 days ago
- Avondale,Maricopa,AZ
- $71 per month
- about 2 days
- "It just flat works and works all the time"
- "$$$$$"
- "You get what you pay for."
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I tried Century Nolink in 2011 and got a lot of mindless excuses on why they are not at fault for their product not working as advertising.
I've had Cox since 2004. Basically if you want quality service.. You got to spend $$$$$
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 Review by Gooiool
member for 6.4 years, 2386 visits, last login: a few hours ago
updated 315 days ago
- Fort Smith,Sebastian,AR
- $54 per month
- about 400 days
- "After getting new modem its great...."
- "They always blame everything on your comp/router"
- "They need to do alot more in the way tech service"
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As most people have said in this post Cox always blames other things.I spent the 1st 3mo.'s trying to get a 20-80% ping lose fixed.
To have Cox Tell me it was my comp/router/splitter, problem. And finally I ask the guy to give me another modem and that fixed the problem. I.E.(Motorola sb5120).And it was a new modem also from cox.
I think if the company would start looking at the service and not blame all the parts on the users end they might save a few customers.
If not say bye to to cox and hello dsl !!!
Last thing if you want Cox to come out and fix your problem faster. Call them up and say I'm going to disconnect service .
And (( BAM )) they will send someone out the next day ! Not the 3 day wait for other customers !
And also here is the latest speed test 01/27/2007
Another test as of 02/02/2007 As you can see speed goes up and down :~(
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