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 Review by HogRider 
UPDATED: 85 days ago
member for 7.8 years, 2653 visits, last login: a few hours ago
 Phoenix,Maricopa,AZ
 $45 per month
 "Speed!!"
 "Poor customer support."
 "I am happy with this ISP."
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I am with Cox since about 5 years now. The only time when there were really serious problems was in early 2002 (as far as I remember) when the switch from @home to Cox happened. I rarely experience any downtime and if it's very short. The tech supports is poor. The "have you rebooted your computer" type. But on the good side - I didn't have to call them in 2 years  I started with 25 Dollars a month and now I pay 40.
The only thing that bothers me is that they seem to be targeted a lot more by Spammers than others and their Spam filter, which used to work great in the beginning, seems to let all the Spam through again. I am about to change my Email address again because of that. I use Hotmail for basically everything (sign up here free yada yada) and I get one or two Spam Emails a day. With Cox I get 10 or more daily and I haven't given this Email address to anybody, besides a few friends. Can't really figure this one out.
Update: Cox has increased the download speed to about 6 MB. I haven't had an issue or any problem with Cox in almost 3 years now, as a matter of fact I just switched my telephone service to Cox also.
The issue with Spam filter is ongoing. I have switched my Email address and have no problems now, but a lot of folks I know are still getting loaded with Spam, despite having the Cox provided Spam Filter on. I think that shouldn't happen.
Update: (Feb 2006). Had multiple downtimes in the last 3 month and serious issues browsing, while regular speed test always come out OK and Email seems to work fine. They seem to have a problem with their DNS servers once in a while. Customer support is completely unresponsive. I don't even call them anymore.
I have changed my main Email address and the SPAM stopped. So far so good - will see when the Email collection robots find this one and the Spam will start all over again. I keep my fingers crossed.
Update: (Aug 2007). Still a satisfied customer. No real problems (didn't have to call them). One outage for a few hours, other than that there are no problems. No problems with spam either.
Update: (June 2008) Got a new cable modem ( Scientific Atlanta) a few weeks ago and now my speeds are now between 8000 and 15000 Kbps down and about 530 Kbps up. Nothing else to report - service is reliable and there were only a very few short downtimes.
Update (Sept 2009). No Problems. Occasional a short downtime, but nothing big. Recent Speedtest to Speakeasy (Southern Cal): Down: 19337 UP: 1897 No Complaints
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Review by rainabba
UPDATED: 86 days ago
member for 151 days, 34 visits, last login: 27 days ago
Chandler,Maricopa,AZ
$90 per month
 about 4 days
"It's been very reliable for me at many locations in the Phoenix Metro area."
"Not the cheapest service, but I work from home so I'd say I get value still. The new Premier Plus tier isn't impressing me."
"If it's this, DSL, Dial-up, or Satellite (eww), the choice is a no-brainer. Looking forward to Cox 4G wireless!"
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My single biggest complaint is a lack of notices to customer for "scheduled outages". I always find out about these outages at 3AM, while I'm working, as they happen. Cox REALLY needs to do a better job informing customers.
Not so sure about the requirement for a D3 modem with the new Premier Plus tier either. At this point the tier is frequently slower or the same an Premier and I've heard nothing to indicate the need for Docsis 3.
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Review by jayw
Posted: 92 days ago
(review was emailed from domain cox.net)
Breaux Bridge,Saint Martin,LA
$42 per month (month by month)
"Sometimes it works"
"Slow all of a sudden...and usually takes acall to correct it...daily"
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Cox is just plain unreliable. One moment there is a decent speed on up
and down load...then all of a sudden I get a .32 Mbs upload...with
major latency. Then you call in an they fix it. If there was another choice for cable I would not
hesitate to switch providers. Very agro Tech guys..that love to argue.
It's terrible. There Security dept are physcos. Had a email address with Cox for 5 years. Then they did a 'upgrade' and all of a sudden that email address is not mine. Although I send and recieve just fine with it. I think the govt bought them. If you do a trace route you are going right thru Washington DC. If you want to keep you data private, find another ISP company.
Followup comments:  robl27
Premium
join:2008-07-16
Mary Esther, FL | did you get help »Cox HSI
let them help you | |
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 Review by Mosley
UPDATED: 93 days ago
member for 8.7 years, 369 visits, last login: 15 days ago
Oklahoma City,Oklahoma,OK
$126 per month (month by month)
about 3 days
"Great for receiving Email / Web Surfing / UTUBE videos and such."
"Can provide massively faster connections on current system but they don't"
"fast downloads, slow uploads all connections route through Atlanta GA first -extra hops."
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After trying the competition (the grass is not always greener on the other side) I have concluded that Cox Cable in Oklahoma City, OK is the only way to go if you want a "high speed" connection to the internet.
They have the lowest latency rates averaging about 17ms (the amount of time from your pc to the server of the site your visiting measured in millionths of a second). This low latency is a big plus for gamers who do live head to head games against others on the internet. A low latency rate give you a 'real time' responsiveness to your games.
updated August 2009
Followup comments: 
needforspeed59
Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ
| Taxes on Internet?? You mentioned taxes on the ISP part of your bill bringing the cost to $72. What taxes are itemized on your bill? There are no taxes or fees for the Internet portion of my bill here in AZ. There are for TV and phone and they are clearly stated on my bill.
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Great success! High five! | |
| e30cabrio
join:2005-04-07
Laveen, AZ | Poor service, poor speed (pay for 12/1 Mb get 3mb/100kbs I also have the highest package. I pay 165 per month my tv pixalates worse than satellite in a storm, my throughput ranges from ok to atrocious. I am not a fan. | |
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Mosley
Premium
join:2001-02-27
Oklahoma City, OK
 ·AT&T U-Verse
 ·Cox HSI
| Re: Poor service, poor speed (pay for 12/1 Mb get 3mb/100kbs »/testhistory/328159/90597
This is a link to my speed test history to show the speed instability of our connection.
Any suggestions as to a faster connection that is more stable and available in the OKC area, or where to look to find such a beast?
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CLIC (done) K Notice navigation is finished before the CLICK is. That’s what all the TV commercials show, that's what I expect. | |
| | | robertfl
Premium
join:2005-10-10
Mary Esther, FL | Re: Poor service, poor speed (pay for 12/1 Mb get 3mb/100kbs Did you try to get help on here?
»Cox HSI
the level 2 reps on there can assist you.
-Rob | |
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Mosley
Premium
join:2001-02-27
Oklahoma City, OK
·AT&T U-Verse
·Cox HSI
1 edit | Re: Poor service, poor speed (pay for 12/1 Mb get 3mb/100kbs When the tech was here we had a dropped connection and he saw exactly what I had described. He called in and had them pull up the modem and it showed to be fine - the guy on the phone said "do they have any 2GHz wireless phones that's what is causing the problem, its to close to the modem and causing interference". (NOT TRUE, 2.x GHz cordless phones do not cause problems with CM's. The tech on the phone did not know his own axx from a hole in the ground and just gave an answer that works with people who are not knowledgeable with frequency interference)
(I wonder how many customers actually heard that lie and went out and bought new phones to fix a non existent problem?)
The tech who was here today knows more about it than the guy he called on the phone, that is sad that COX would, for the field tech's, place an employee in phone support who is blindly BS'ing his way through his job.
A 2.4GHz phone base can cause interference with a DSL modem if it is placed within 18 inches of the modem and the modem is a very old unit with out proper RF shielding. Because the DSL modem operates on and around that frequency but through the wires not through the air.
Not to mention, we don't have any 2.x GHz phones.
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CLIC (done) K
Notice navigation is finished before the CLICK is. That’s what all the TV commercials show, that's what I expect.
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Anon1234556
@NoDak.edu
| ms vs 956;s Small correction you might want to make in order to avoid confusing people. "Milliseconds" (ms) is in thousandths of seconds not millionths of seconds as stated. Millionths would be μs (micro) | |
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Review by format
UPDATED: 94 days ago
member for 8.9 years, 256 visits, last login: 23 days ago
Tulsa,Tulsa,OK
$29 per month
about 1 days
"Very fast connection,reliable. Did I mention its FAST?"
"I have not ran into any yet."
"Seems to be a great value for the money and the speed is much better than DSL."
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Dropped AT&T DSL because it was unreliable and they were unable to fix it. Ordered Cox via the web site on Friday and it was installed the following Monday. The installers were on time, polite, and professional.
The service is fast. Much faster than the fastest DSL package AT&T offers. Even during peak hours. I can not really speak for any of the misc features like mail because I use other things for all that. I am on the preferred package.
Oh and the installed modem is a Motorola SB5101. I pay no monthly fee to lease it.
Updated 8-27-09 and the service is still just awesome.
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Review by dlarkin_dc
UPDATED: 98 days ago
member for 98 days, 3 visits, last login: 14 days ago
Alexandria,Fairfax,VA
$50 per month
"Reliable, stable speeds, customer service, McAfee Suite"
"Slightly sub-par tech support"
"Solid performer"
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Been a COX HSI customer for close to six years... I picked up a modem/service pack (a Motorola Surfboard and 50ft of co-axial cable) at Circuit City. I just hooked it up at home, phoned Cox to activate the service and I've been online almost non-stop since - we've only had two short outages!
FYI - We're on our second Surfboard now, they do have a lifespan.
The COX support people are friendly but the tech support is best when guided by a geek (me, in this case) who knows what needs to be fixed otherwise you'll be chasing down blind alleys, but all tech support has gone that way it seems.
I think, when I started using COX HSI, the speeds were 5/2. COX always upgraded the speeds for consumers as the higher speeds became available. The currently cited speeds are up to 12/5 and that is what we usually see using Speedtest.net
The McAfee VirusScan Suite that you can get free as COX HSI subscriber is worth about $50 in software and $20/yr in virus scan updates.
I get the HSI bundled with the cable analog TV service from COX and the cost of the combination is begining to be be uncompetitive, at $103/mo. For a little more I can get Verizon Extreme HD and 50/20.
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 Review by iroc00
UPDATED: 99 days ago
member for 4.5 years, 732 visits, last login: 2 days ago
Salina,Saline,KS
$210 per month
"Quick activation, much faster speeds available."
"Port blocking: 80, 25, ect; awful tech support, upload could be better."
"Service is reliable for the most part but too pricey."
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8-23-09 @ 6:00am
The connection has been very good for phone, digital cable and internet over the last couple years since I have updated my review. It has had some downtime which can be expected from time to time from a storm and whatnot. Otherwise, in all, the services have been great!
However...
When there is an issue like an outage, contacting support is like pulling teeth. Just today (8-23-09) even our regular non-digital cable was out. Once I noticed ALL services were down, I called support from my cell phone. Got through the ridiculous call prompts and was on hold for about 5 minutes before the call was lost. OK, no big deal...seems everything is actually back on and running. That lasted about 5 minutes and went back out. Called 3 more times and getting disconnected each time I was holding for a rep. Sorry its not my cell phone, I made other calls during this time frame and did not get disconnected.
At this point I am getting upset so I decided to tether my pc to my phone to use the 3g access to at least get online and do an online chat with cox. This rep looks up the account info and tells me there is no outage and then nothing else. So I reply back saying all services are actually going off and on. It will be on for about 5 minutes and then go off for about 5 minutes. He instructs me to powercycle my modem, so I tell him I already did...yes, I really did do it before even calling support as I noticed internet was out first. He is persistant in having me do it so I ask him what that will do for my digital cable because I know a powercycle and pc reboot will NOT fix this issue, lol. He proceeds to ask me how I am chatting with him if there are issues with the connection. I explain that I hooked my cell phone up to my pc with usb and tethered in to my cell networks 3g connection and not using the cox connection because it is not working. He then says I need to powercycle, asked if there was anything else he can help me with and disconnected from chat. What a worthless weasle.
So...I wait about 10 minutes and get more coffee and light up another cigarette. Get back to online chat (still using my tethered 3g phone for access) and get another rep. Explained the whole thing again. This rep didnt even ask for account info like phone number to see where I am from. He immediately says there are numerous reports from my area coming in and he will forward this one up. First of all...how in the **** did he know where I am at, lol. I used a different chat name and email address and never gave him our phone number.
All in all...I knew there were issues going on. It was more than likely a sporadic thing that worked itself out as everything has now been working solid for about 30 minutes. My main reason for updating my review is to simply state that 98% of cox support techs suck. You will, on rare occasion, get one that genuinely wants to help and is helpful and gets stuff done. I guess the phone reps are lucky I never got through because after all this and the runaround I got this morning from the online chats...someone would have been crying and it would not have been me!
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Review by m8trix
UPDATED: 101 days ago
member for 5.9 years, 1260 visits, last login: a few hours ago
Phoenix,Maricopa,AZ
$59 per month
"Fast"
"connection become saturated during peak hours"
"best speeds availible untill Fios comes to town"
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Updated text (8/27/2008)
fast 30mb down / 5mb up.overloaded nodes in my area you can see a huge diffrence in peak hours droping my spped to 7mb down and increasing pings
=================================
premeir 12/1
Followup comments: 
Fubar
join:2001-02-20
Phoenix, AZ | Fios? Too bad we will prob never see Fios...
Would be surprised to see Verizon buy Qwest and then overbuild their horrible network with Fios....
But we can hope....lol | |
| | m8trix
join:2003-12-24
Phoenix, AZ | Re: Fios? thats the only downside to being in the valley,no completion | |
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Review by agprum
Posted: 107 days ago
member for 2 years, 4 visits, last login: 107 days ago
Herndon,Fairfax,VA
$45 per month (24 month contract)
about 20 days
"reliable"
"neutral"
"wel"
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less expensive option
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 Review by UFO BOGIE 1
UPDATED: 108 days ago
member for 1.5 years, 16 visits, last login: 5 days ago
Wichita,Sedgwick,KS
$26 per month
"Very Good Service, Very happy .."
"None"
"Going to stay with them a while. see how it works out."
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I had ATT. DSL, for about 4 years...., Just got tired of the run around. and the add ons, just time for a change. I had the 1.5 speed but the best thay could get me is 1.1 or 1.2 at the best.. So I went with Cox I've had it about 2 months so far,, so good.. I'm on the 7 mg speed now, but going to do the 3 months at $29.99, then go to the 1.5 speed at $26.99, I'm retired, can;t aford the good stuff,, plus I just do a little surfing and reading so that will work good for me. Will let ya know how it goes in a few months. Update 7/2/08...Very Happy with Cox.. Service has been very good... The 1.5 speed is alot faster than the 1.5 speed of the DSL that I had with ...ATT... Customer service has been real good & fast.. & get to talk to a real person faster too...... so I'm very happy with what I have.. Its 2/01/09 Been with Cox for awhile now.. very happy with the service.. I don't have any problems with them.. GOOD SERVICE..!!! Update 8/14/09... Still a Very good Service.. NO problems at all..
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its the only one he had with him today). I will be going to a local shop and getting a better cable modem in the morning.
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