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Cox HSI page on DSLReports
Six Month Rating

Reviews:
bullet 1565 reviews (874 good) (312 bad)
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Review by superpc See Profile

  • Location: Gloucester,Gloucester,VA
  • Cost: $56 per month (24 month contract)
Good "Connection is reliable and speeds are fairly stable"
Overall "Had no issues, connection has been excellent"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Verizon Online DSL
Had Cox for about 7 months now, and must say I have not had any problems whatsoever.

When I signed up, they did try to push cable TV on me but they were nice overall. Decided to go for the Premier Plan (then 15/2) with a 24 month prick lock. Once signing up, installer was very knowledgeable and helpful. After a few months of having service, speeds were upgraded to 25/5 because of network upgrades.

Service has been excellent so far. Consistently get the speeds that we are paying for (25/5) and often slightly higher due to "Powerboost." They are certainly one of the better ISPs, and one of the best cable ISPs for sure. If you live in a Cox area, I would recommend them hands down.

member for 2 years, 64 visits, last login: 147 days ago
lodged 221 days ago

Comments:

Review by dlarkin_dc See Profile

  • Location: Alexandria,Fairfax,VA
  • Cost: $60 per month
Good "Internet speed close to rated, free McAfee Suite for 3 PCs."
Bad "Personable but ineffective tech support, poor DTV quality (dropped)"
Overall "Okay for Internet."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·VOIPO
UPDATE 6/2/13

Been seeing Netflix Super HD on our devices and (after Neflix fixed some glitches)that has been working fine.

Also, about that free McAfee software... I've dropped it for AVG after McAfee let bad virus in and I found four others after rebuilding my OS.

UPDATE 4/11/13

Just received a price hike on the internet, an extra $4 / month. I'm still on Preferred listed as 15/2 (SpeedTest.net usually tests 17-20/3 over the last few years) and I've never had bandwidth issues, even streaming Vudu HDX.

UPDATE 1/31/2011

Dropped all television from my plan today and keeping the internet service only.

Why? Two reasons:
(1.) Picture/Sound Quality - I was fed up with the picture and sound quality issues due to compression and distribution problems. Shows from streamed or by antenna have crisp and clear picture and sound quality.
(2.) "57 channels and nothing on" Syndrome. Well, maybe 300 plus channels, but we watch a handful of shows a week. All but two are available OTA, the others are streamed online free or 99c an episode.

So that I guess that takes me to a 3rd reason...
(3) I'll be cutting $82 from my bill, a cost I don't need for my television viewing habits.

No regrets. In fact, I'm excited to be seeing shows clean and clear again, for free.

UPDATE 11/8/2010

A month after finally getting a real body (a tech with a face, name and cell#) assigned to the ongoing PQ issues... nothing has been improved. In four weeks only one frequency/channel has been addressed and so far without improvement. All other channels are still experiencing minor but annoying problems.

As I now know how Cox address these issues, on a per channel/frequency basis, I am keeping a log of the channel/frequencies and PQ issues when they appear... six regular offenders and counting. l'll be a lot older and greyer before this is resolved at the rate Cox gets things done. My tech told me he escalated internally and suddenly things happened. That it had to get to that stage is a sad reflection on Cox field service/response in my area.

Simply put, there appears to be a significant distribution problem in my neighborhood for HD DTV services from Cox.

I expect I'll be switching to FiOS, or a combination of OTA/ClearQAM/IPtv in the next couple of months to get better PQ and save money to boot!

The internet has never been to problematic, so I'll probably keep that.

UPDATE 9/26/2010

It's been a few weeks since the last tech visit, so far ABC/NBC/Fox and major network stations are always fine but I am seeing infrequent snow/microblocks on every other channel at any time of the day or week. The Wed to Sat picture quality degrading is just as bad but non-network stations, BBC/SyFy/WDC are horrible. The way-out-wacky jitter seems to have gone too, better for my VOIP.

I expect I'm seeing a band-aid solution to local newtork load/congestion. Or maybe the change is the neighbors migrating to fiber

I've shaved my ratings back to reflect the current situation.

UPDATE 9/15/2010

On the internet I am seeing the same performance now for months, and it is acceptable, with a few caveats. Occasionally the DNS goes offline, I'm getting outrageous jitter so it's affecting my VOIP.

Worse still my DTV service is prone to breakups and freeze-ups on Wednesday through Saturday, 9am to midnight. The tech support has gotten very poor, a tech came out to my house said everything was perfect, but snipped off and remade every connection and then blamed the model of my STB. He said Cox didn't have any replacements but he'd get one for me when he could. So what... leaving me with unwatchable TV four days out of seven? Tech support on the phone will only reset by STB, and that does no good.

The service I'm paying for has gone from, "Eh, but I can live with it." in December to, "I am so ready to switch to FIOS." in the last three months.


UPDATE 3/26/2010

Seems like the spotty performance is gone, and I'm now bonding 3 channels. Whenever I test I'm usually seeing data rates about 11/3 (the plan is up to 12/5) so it's carrying Skype and VOIP without any problems.

Calls to Cox... I still get some great phone staff on the phone, clear talking, helpful, great attitude, but the grouches are taking over 2:1, IME.
Call wait times have been getting longer too.

I have added digital cable TV to my plan 3 months ago. That review is still in progress... oh, so not smooth sailing.

UPDATE 1/22/2010

In the new year I upgraded my modem to Surfboard 6120 and I'm seeing two channels bonded. Initially I saw snappier loading of web pages and large downloads are quicker. But,over the few weeks I have been seeing the up/downstream signal levels and SNRs drift about, sometimes close to acceptable limits. Sometimes I get nothing when a page should load and spotty performance. I am keeping an eye on this.

UPDATE December 2009

Having called in to verify the costs, to compare to FiOS, for digital TV Cox offered same cost as I was at gateway, 2 tiers and a HD DVR. I snapped up that deal and took the plunge. So far the picture quality has varied wildly and the DVR performance is barely adequate. I'll post a full digtial television review when I'm done figuring it all out.

ORIGINAL REVIEW

Been a COX HSI customer for close to six years... I picked up a modem/service pack (a Motorola Surfboard and 50ft of co-axial cable) at Circuit City. I just hooked it up at home, phoned Cox to activate the service and I've been online almost non-stop since - we've only had two short outages!

FYI - We're on our second Surfboard now, they do have a lifespan.

The COX support people are friendly but the tech support is best when guided by a geek (me, in this case) who knows what needs to be fixed otherwise you'll be chasing down blind alleys, but all tech support has gone that way it seems.

I think, when I started using COX HSI, the speeds were 5/2. COX always upgraded the speeds for consumers as the higher speeds became available. The currently cited speeds are up to 12/5 and that is what we usually see using Speedtest.net

The McAfee VirusScan Suite that you can get free as COX HSI subscriber is worth about $50 in software and $20/yr in virus scan updates.

I get the HSI bundled with the cable analog TV service from COX and the cost of the combination is begining to be be uncompetitive, at $103/mo. For a little more I can get Verizon Extreme HD and 50/20.

member for 4.9 years, 152 visits, last login: 83 days ago
updated 230 days ago

Comments:

Review by Tinger See Profile

  • Location: Las Vegas,Clark,NV
  • Cost: $80 per month
Good "Generally I get very fast internet both up and down."
Bad "Peering with Youtube SUCKS! too many service calls for issues on their end."
Overall "Both their technical support and their contracted "trucks" are generally clueless with their own issues."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have the 20/5 and get far better speed than that most of the time. When this internet works it is great. However, I have had 4 service calls over the past 2 years and each time they were not warranted. Modems replaced, complete rewire of house, etc. I spent so much time trying to convince their tech support (note NOT customer support) about a routing issue, peering problems, etc. but they refuse to accept that a "customer" may actually know more than they do. They are so frustrating to deal with on a technical level I have generally given up. I just come to DSLreports.com and read to find out what is going on and wait for someone to say Cox is aware and fixing or just to stupid or unwilling to admit problems (like the current Youtube peering bandwidth problems in the SW US).

I will stick with them because the other option is Centurylink and they are HORRIBLE.

member for 12.6 years, 1051 visits, last login: 2 days ago
lodged 231 days ago

Comments:

Review by DataDork See Profile

  • Location: Irvine,Orange,CA
  • Cost: $99 per month
  • Install: about 4 days
Good "fast fast fast / low low low pings"
Bad "nothing!"
Overall "100 mbits is sweet"

initial package @ 50/5.. free speed bump a couple months into the service and now im at 100/20.

bottom line. LOVE IT and its very stable.

member for 6.5 years, 617 visits, last login: 15 days ago
lodged 234 days ago

Comments:






Review by sfogliatelle See Profile

  • Location: Baton Rouge,East Baton Rouge,LA
  • Cost: $63 per month
  • Install: about 2 days
Good "no apparent outages that I'm aware of; Much, much better than DSL!"
Bad "too soon to tell. certainly no issues with speeds thus-far."
Overall "I'm OK with the current cost of the service."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Am sharing the cost of this service with my sister, whose house it is. We had AT&T DSL previously, and as you might imagine the difference is obvious.

According to Cox, the internet service we're subscribed to is "Preferred" which, if you're patient enough to sift through their site, is rated at 25MB down. The internet part of the monthly bill included a $6.99 charge for rental of the router/modem.

Since the internet was bundled with TV and phone, install involved more than a modem, which, it turns out, is a 'gateway' (modem+router) Cisco DPC3825. It was nice that it has 4 ethernet ports, just like the next-to-worthless 2Wire it replaced.

We had DirecTV before. Besides the typical learning curve of a new remote and menu interface, one big plus is that on demand is just that: instantaneous. The not-so-good part is that Cox' HBO and Showtime do not include previously cancelled series like Deadwood, Rome, The Wire, Weeds etc, much less their respective entire libraries as did DirecTV. Oh well.

I've been doing periodic speed tests from four different sites, in various areas of the house. Since calling their tech support early on to change manually wireless channels, I've been consistently getting faster than 25 down and 18+ up. I take a slight hit on speed, and the signal strength is almost halved while wireless in my room, but by slight I mean extremely minor.

Just discovered the account has a 250GB ceiling.

member for 12.1 years, 3378 visits, last login: a few hours ago
updated 247 days ago

Comments:

Review by Scotty See Profile

  • Location: Bellevue,Sarpy,NE
  • Cost: $57 per month
  • Install: about 1 days
  • Telco party Verizon
Good "Speed is excellent for the price I'm paying."
Overall "Cox has the speed. I'm at the point where I might drop Cox TV and watch TV online instead."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I'm signed up for the Cox Preferred internet package, 25mbps down and 5mbps up at a cost of $56.99 a month. The speed is just right for my needs and I've had excellent 24/7 service. The internet has improved to the point where I'm able to view most TV programs online. I'm considering dropping my Cox TV service and maybe upgrading my internet speed to the next higher tier. It has been several years since I dropped our Cox phone service. I'm using a smartphone for all phone calls and have not had any problems. I even had one occasion where I had to call 911E and the emergency response was excellent. I'm assuming they used my phones GPS to locate us.

member for 11.7 years, 740 visits, last login: 5 days ago
updated 249 days ago

Comments:

SugarDaddy
Premium
join:2005-03-03
San Diego, CA

COX HSI

I don't know when you wrote your review dude but I have COX Ultimate here in San Diego and as of Oct. 2013 the speeds are 100 down/20 up (with the actual numbers much higher usually 130's/ high 30's). This is for $99 a month. Some other Cox locations now have 150 MBPS down which is fairly compatible with EURODOCSIS and what South Korea can deliver.

Scotty
Premium
join:2002-11-10
Bellevue, NE
Reviews:
·Cox HSI

Re: COX HSI

Appreciate your reply. Yes, it has been a while since I've updated my review of Cox. I will update it soon. Their speeds have improved quite a bit from years ago. My son lives out in Irvine CA and he has speeds almost like yours. Guess living out here in corn country it takes awhile for the upgrades, ha. Best wishes and enjoy all that sunny California weather. I'm from Redondo Beach CA and hope to return soon.....I'm tired of all this snow and cold weather every Winter.
chuckkk

join:2001-11-10
Warner Robins, GA
Reviews:
·Cox HSI

Cox Middle GA

A recent "speed increase" was just put in place. At this time last year, the download speeds were 80-90Mbps (uncapped) Then the Premier speed was capped at about 32-36 Mbps. The recent "increase" raised the 36Mbps to about 46Mbps.

Due to the increasing number of annoying commercials, I'm about ready to drop TV service and go back to broadcast tv.

Review by jchambers28 See Profile

  • Location: Alma,Crawford,AR
  • Cost: $73 per month
  • Install: about 3 days
Good "50/10 service is really fast better than centurylink "
Bad "Not goole fiber expensive for what u get capped installer was a asshole."
Overall "if ur stuck in a centurylink area this is ur only real option. "
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T Wireless Br..
I have had service for 3 days not seems to be stable. Good speed 50/10 really fast. I had a installer the was a complete asshole with a bad attitude to go with it. Glad I did the self install option. the service is so far so good.

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member for 7.2 years, 3797 visits, last login: a few hours ago
updated 264 days ago

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Review by Bolt Pride See Profile

  • Location: Escondido,San Diego,CA
  • Cost: $53 per month
  • Install: about 2 days
Good "Great Speeds and Reliability"
Bad "None"
Overall "Beats the hell out of DSL!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Somehow when we placed our order online the Fast Connect Kit did not get shipped to us. We then called Cox a few days after our kit was to arrive and they said the kit would be here in a few days, but again the kit never arrived. So to make a long story short the kit finally arrives almost two weeks late.

I have only been using COX HSI since July 06, and so far I'm very satisfied with the service, the connection has been rock solid and with the upgrades we have been getting lately it's all that much better.

We had just migrated over from DSL, and with the distance from the CO., our fragile copper lines that could barley hold a 1.5/384 sync, I could not be any happier with Cox cable.

As for the service, we are on the preferred package 9/768 and are getting slightly above our advertised speeds.

:::.. testmy.net test results ..:::
Download Connection is:: 11735 Kbps about 11.74 Mbps (tested with 12288 kB)
Download Speed is:: 1432 kB/s
Upload Connection is:: 1351 Kbps about 1.4 Mbps (tested with 2992 kB)
Upload Speed is:: 165 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2008/07/16 - 11:10am
D-Validation Link:: »testmy.net/stats/id-985QPW4AD
U-Validation Link:: »testmy.net/stats/id-7092FGTXL
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16 [!]

***************************** UPDATE July 16 2008 ************************************

We have had our service for 2 years now and couldn't be happier with the overall service. The speeds have been rock solid and the connection has been very reliable.

*****************************UPDATE Feb. 25 2010***************************

The connection is still rock solid and were getting slightly above our advertised speeds on the preferred tier which was just upgraded from 10/768 to 12/1.5

***************************UPDATE Feb. 20 2013**************************************

Our connection still has been rock solid and our speed on preferred has been increased to 18/2 and we are getting slightly above the speed on the speed tests.

*************************Update October 30 2013***********************************

Our connection has been rock solid with one exception of packet loss in our neighborhood since my last update. The Cox people were on the problem and it was solved in a few days. We also just receive a upgrade in speed from 18/2 to 25/5.

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member for 13.4 years, 6242 visits, last login: a few hours ago
updated 271 days ago

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Review by gkeawe See Profile

  • Location: Norman,Cleveland,OK
  • Cost Contract price not specified.
Good "Good"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

COX cable in Oklahoma is outstanding, atleast in Norman, Oklahoma. The speeds are very good, I'm still waiting for COX to allow residential users a symmetrical connection, I prefer to have upload and download speeds closer together. I currently have the Ultimate tier and although the dowload speeds are impressive, the upload speeds are very low. PLEASE GIVE MY A SYMMETRICAL CONNETION COX !!

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member for 3.3 years, 110 visits, last login: 95 days ago
updated 274 days ago

Comments:






Review by skeechan See Profile

  • Location: Laguna Hills,Orange,CA
  • Cost: $100 per month
  • Install: about 3 days
Good "Decent throughput, caps are currently unenforced, excellent latency when service is working properly"
Bad "Mediocre speeds for the price, periods of unacceptably high latency that require a truck roll, expensive"
Overall "Better than dialup, but increasingly expensive for what you get"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Clear Wireless
·Verizon FiOS
I have had Cox HSI since the early @Home days, about late 1998 when Orange County, CA was one of the first markets to get cable HSI.

PRESALES: I saw an add in the newspaper for cable Internet and their new Digital Television and signed up.

ORDERING: The order was easy. The price then was $30/mo for service and $15 for the CDLP modem rental. The modem was a Motorola Cybersurfr and could be purchased for $400.

INSTALL: The install was 3 days later and two technicians came out. Back then there were techs who specialized in the modem installs and others for digital TV. Now all of the techs seem to do both. Even though my house has RG59, it was fine. They ran RG6 from the outlet to the modem. Since then I've had the modem moved to a different room and the tech ran a separate RG6 line directly from the J-box to the modem.

RELIABILITY: Over these 14 years the service has gone down but VERY rarely. I would call it extremely reliable. Latency has also been good over the years. To local speed test service in Los Angeles and San Diego I'm seeing less than 10ms, pretty darn good.

TECH SUPPORT: Tech support was never a problem. Issues that cropped up or calling in for tech support to update the MACID for a new modem install were always handled quickly.

SERVICES: The original service was provided by the now defunct @Home and was static IP 3000/256kbps, screaming fast in a day of dialup, 100X faster. Now offerings are typical for a cable provider, multiple tiers starting at around $25-$30 for 3Mb service going up to $100/mo for 50Mb service. Over the years the price has crept up a bit but so have speeds. Now triple bonding DOCSIS 3 provides 25000/2000kbps with "power boost" to about 70000/5000kbps with my plan at $65/mo. Cox has caps but they don't charge for overages and will likely send out a nastygram if you go over a bunch of times. I don't know of anyone who has had their service cancelled for abuse. I got an abuse letter once but it was 12 years ago during the @Home days. I've gone over my Cox caps tons of times and never got an abuse letter.

PRICE: Overall the price is pretty fair with the 25Mb tier going for $65/mo. There are cheaper services around. Cox has caps but as mentioned earlier, there are no overage fees, at least not currently.

VALUE: For all 14 years I think I've been getting good value from Cox for HSI and don't plan on changing unless they start charging for the overages or take substantial price increases without substantial speed increases.

RECOMMENDED: Like ALL services, your mileage will vary and just because service on my street is great doesn't mean service in say CT or AZ is great or even great in the next town. Talk to neighbors, read local reviews, browse the forums for posts about service in your area. Take Cox up on any cancelable promotions and avoid entering in any contracts until you have a chance to really try out the service.

Plan: Cox Ultimate 50/5 DOCSIS 3
Cap: 400GB/mo unenforced
Equipment: Customer owned Motorola SB6180
Bonding: 4 CH Down / 1 CH Up

UPDATE 23.5.2012: Cox has seen fit to "fix" the unlimited power boost people were getting here. Where just a few weeks ago I was seeing 70+Mb with power boost, now I hit the wall at around 32Mb, which isn't much faster than the 25Mb tier I'm paying for so I may as well not have power boost at all. Powerboost should be at least 2X whatever the tier speed is to make any difference, otherwise it isn't worth having. I'm not going to knock off any stars for this change since Cox always advertised PB being this speed, and never claimed I would get 50+Mb with PB but darn it these austerity measures!

UPDATE - Upgraded to 50/5 service, $100/mo. Same modem. Powerboost is about 60Mbps.

UPDATE - 20.12.2012 Cox changed bonding from 3/1 to 4/1

UPDATE - 21.5.2013 Dropping ratings for services and value since my market still hasn't been upgraded while others have been upgraded for several months but of course they still charge the same money.

UPDATE - 7.8.2013 Downgrading ratings once again. I am seeing very little value in this service any more. Here we are now in August...still no tier upgrades despite other markets getting them some 6 months ago. Prices keep going up and I have nothing to show for it other than a thinner wallet. Thanks for nothin Cox.

UPDATE 15.10.2013 A latency problem as returned making browsing painful. Another truck roll scheduled. With prices going up and quality going down, I am increasingly disappointed with Cox.

UPDATE 17.10.2013 Truck roll got the latency issue fixed, the field tech did an excellent job as always. It is just unfortunate that after so many years (18 years total, about 14 with DCATV and HSI) with virtually ZERO issues and I mean none, I have had several since the Spring, not just HSI, but also numerous CATV related problems. The only service that has remained trouble free has been the legacy VoCable telephone service, negated by its high price.

Plan: Cox Ultimate 50/5 DOCSIS 3
Cap: 400GB/mo unenforced
Equipment: Customer owned Motorola SB6180
Bonding: 8/4
Monthly: $100 for HSI
Total monthly fee with CATV, 4 premiums/VoCable Telephone, 2 cablecard rentals $305

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member for 2.5 years, 931 visits, last login: 269 days ago
updated 279 days ago

Comments:

skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2

Photos

Top photo, typical POWERBOOSTED speed. After about 10 seconds speeds drop to my tier of 25Mb down and 2Mb up. The next photo is the classic CDLP Cybersurfr modem that was originally deployed with Cox in the late 1990's. It was a beast!
JayriAvieock

join:2007-01-28
Choctaw, OK

Cap

Reason why you aren't contacted about going over your cap, because you aren't adversely affecting everyone else's service.

skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2
Reviews:
·Clear Wireless
·Cox HSI
·Verizon FiOS

Lastest speed test


Cox fixes PB, oh well
Recently Cox has "fixed" their Powerboost config. Previously, Powerboost would be channel saturation and with my 3 bonded channels meant close to 75Mb most of the time. Now the modem has a config file for about 31Mb plus overhead.

Same for the upstream. Previously I would see 4-5Mb and now 2-3Mb. Oh well, it was nice while it lasted.

skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2

Update


skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2