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Cox HSI page on DSLReports
Six Month Rating

Reviews:
bullet 1571 reviews (875 good) (314 bad)
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Review by butchie See Profile

  • Location: Phoenix,Maricopa,AZ
  • Cost: $198 per month (24 month contract)
  • Install: about 365 days
Good "great"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

After approx. 1 year with Cox, landline, cable tv and internet. Speeds are as advertised.
28 to 30 mb/s downloads, 7 to 9 mb/s upload
Customer service is great
Wireless is always strong
cable has everything I need.
One home tech visit for an outside damaged junction. Not bad for one year.


member for 13.7 years, 4680 visits, last login: a few hours ago
updated 276 days ago

Comments:
rbmonical

join:2012-06-18

I agree - Cox is expensive but fast and reliable

I went a long time with no outages with Cox in Omaha.
There have been a few here in Phoenix and the NOC did not know what was going on. No outages for a couple of months now in Goodyear - SW valley
butchie

join:2000-12-29
Phoenix, AZ

Re: I agree - Cox is expensive but fast and reliable

Speeds still great. All's well here.............
sparky007

join:2011-08-25
Avondale, AZ

1 edit

Never had a issue with speed

I've had cox for internet for the past 10 years in the Phoenix area.. Never had an issue with speed. Cox phone is ok.
Cox TV is fair. Directv is much better. High Def is clearer and I have the channels I want with Directv.

gamer101

@cox.net

Internet

I have had cox 1 yr .. Play lots of games etc.. Constant drops, Lags, bad customer support, At least every other month some one comes out to try and fix and says its our problem.. NO one knows why our internet drops on one computer and only one computer have gone thru 3 of their modems 2 of mine and they always blame it on the modem If Cox wasn't the only provider that supported good enough internet to game I would have switched already !!!!






Review by Liberty See Profile

  • Location: Tucson,Pima,AZ
  • Cost: $45 per month
Good "fast, reliable, keeps getting better all the time - speed wise"
Overall "Wouldn't want to change"
Connection Reliability:
Tech Support:
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(ratings above consensus)

Started service in '03 for $50 for 1.5/.25
Then it changed by Cox to $45 for 4/.5
then $45 for 8/.5
now its $45 for 15/.75

I should mention I am a satellite internet dealer and have a total of 3 FREE 1.5/256 pipes coming in and 1 2/256 also FREE

Since 03 I have had a total of maybe one week of no or bad service, all added together...

Yea, I think Cox rocks

Now the tail end of '13 and depending on test site I get between 10 & 30 down - doesn't make a hoot of difference which is correct, plenty fast

Cox raised rates this month to $63

member for 9.3 years, 3025 visits, last login: a few hours ago
updated 281 days ago

Comments:

Review by superpc See Profile

  • Location: Gloucester,Gloucester,VA
  • Cost: $56 per month (24 month contract)
Good "Connection is reliable and speeds are fairly stable"
Overall "Had no issues, connection has been excellent"
Pre Sales information:
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(ratings match consensus)

Had Cox for about 7 months now, and must say I have not had any problems whatsoever.

When I signed up, they did try to push cable TV on me but they were nice overall. Decided to go for the Premier Plan (then 15/2) with a 24 month prick lock. Once signing up, installer was very knowledgeable and helpful. After a few months of having service, speeds were upgraded to 25/5 because of network upgrades.

Service has been excellent so far. Consistently get the speeds that we are paying for (25/5) and often slightly higher due to "Powerboost." They are certainly one of the better ISPs, and one of the best cable ISPs for sure. If you live in a Cox area, I would recommend them hands down.

member for 2.2 years, 64 visits, last login: 210 days ago
lodged 284 days ago

Comments:

Review by dlarkin_dc See Profile

  • Location: Alexandria,Fairfax,VA
  • Cost: $60 per month
Good "Internet speed close to rated, free McAfee Suite for 3 PCs."
Bad "Personable but ineffective tech support, poor DTV quality (dropped)"
Overall "Okay for Internet."
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·VOIPO
UPDATE 6/2/13

Been seeing Netflix Super HD on our devices and (after Neflix fixed some glitches)that has been working fine.

Also, about that free McAfee software... I've dropped it for AVG after McAfee let bad virus in and I found four others after rebuilding my OS.

UPDATE 4/11/13

Just received a price hike on the internet, an extra $4 / month. I'm still on Preferred listed as 15/2 (SpeedTest.net usually tests 17-20/3 over the last few years) and I've never had bandwidth issues, even streaming Vudu HDX.

UPDATE 1/31/2011

Dropped all television from my plan today and keeping the internet service only.

Why? Two reasons:
(1.) Picture/Sound Quality - I was fed up with the picture and sound quality issues due to compression and distribution problems. Shows from streamed or by antenna have crisp and clear picture and sound quality.
(2.) "57 channels and nothing on" Syndrome. Well, maybe 300 plus channels, but we watch a handful of shows a week. All but two are available OTA, the others are streamed online free or 99c an episode.

So that I guess that takes me to a 3rd reason...
(3) I'll be cutting $82 from my bill, a cost I don't need for my television viewing habits.

No regrets. In fact, I'm excited to be seeing shows clean and clear again, for free.

UPDATE 11/8/2010

A month after finally getting a real body (a tech with a face, name and cell#) assigned to the ongoing PQ issues... nothing has been improved. In four weeks only one frequency/channel has been addressed and so far without improvement. All other channels are still experiencing minor but annoying problems.

As I now know how Cox address these issues, on a per channel/frequency basis, I am keeping a log of the channel/frequencies and PQ issues when they appear... six regular offenders and counting. l'll be a lot older and greyer before this is resolved at the rate Cox gets things done. My tech told me he escalated internally and suddenly things happened. That it had to get to that stage is a sad reflection on Cox field service/response in my area.

Simply put, there appears to be a significant distribution problem in my neighborhood for HD DTV services from Cox.

I expect I'll be switching to FiOS, or a combination of OTA/ClearQAM/IPtv in the next couple of months to get better PQ and save money to boot!

The internet has never been to problematic, so I'll probably keep that.

UPDATE 9/26/2010

It's been a few weeks since the last tech visit, so far ABC/NBC/Fox and major network stations are always fine but I am seeing infrequent snow/microblocks on every other channel at any time of the day or week. The Wed to Sat picture quality degrading is just as bad but non-network stations, BBC/SyFy/WDC are horrible. The way-out-wacky jitter seems to have gone too, better for my VOIP.

I expect I'm seeing a band-aid solution to local newtork load/congestion. Or maybe the change is the neighbors migrating to fiber

I've shaved my ratings back to reflect the current situation.

UPDATE 9/15/2010

On the internet I am seeing the same performance now for months, and it is acceptable, with a few caveats. Occasionally the DNS goes offline, I'm getting outrageous jitter so it's affecting my VOIP.

Worse still my DTV service is prone to breakups and freeze-ups on Wednesday through Saturday, 9am to midnight. The tech support has gotten very poor, a tech came out to my house said everything was perfect, but snipped off and remade every connection and then blamed the model of my STB. He said Cox didn't have any replacements but he'd get one for me when he could. So what... leaving me with unwatchable TV four days out of seven? Tech support on the phone will only reset by STB, and that does no good.

The service I'm paying for has gone from, "Eh, but I can live with it." in December to, "I am so ready to switch to FIOS." in the last three months.


UPDATE 3/26/2010

Seems like the spotty performance is gone, and I'm now bonding 3 channels. Whenever I test I'm usually seeing data rates about 11/3 (the plan is up to 12/5) so it's carrying Skype and VOIP without any problems.

Calls to Cox... I still get some great phone staff on the phone, clear talking, helpful, great attitude, but the grouches are taking over 2:1, IME.
Call wait times have been getting longer too.

I have added digital cable TV to my plan 3 months ago. That review is still in progress... oh, so not smooth sailing.

UPDATE 1/22/2010

In the new year I upgraded my modem to Surfboard 6120 and I'm seeing two channels bonded. Initially I saw snappier loading of web pages and large downloads are quicker. But,over the few weeks I have been seeing the up/downstream signal levels and SNRs drift about, sometimes close to acceptable limits. Sometimes I get nothing when a page should load and spotty performance. I am keeping an eye on this.

UPDATE December 2009

Having called in to verify the costs, to compare to FiOS, for digital TV Cox offered same cost as I was at gateway, 2 tiers and a HD DVR. I snapped up that deal and took the plunge. So far the picture quality has varied wildly and the DVR performance is barely adequate. I'll post a full digtial television review when I'm done figuring it all out.

ORIGINAL REVIEW

Been a COX HSI customer for close to six years... I picked up a modem/service pack (a Motorola Surfboard and 50ft of co-axial cable) at Circuit City. I just hooked it up at home, phoned Cox to activate the service and I've been online almost non-stop since - we've only had two short outages!

FYI - We're on our second Surfboard now, they do have a lifespan.

The COX support people are friendly but the tech support is best when guided by a geek (me, in this case) who knows what needs to be fixed otherwise you'll be chasing down blind alleys, but all tech support has gone that way it seems.

I think, when I started using COX HSI, the speeds were 5/2. COX always upgraded the speeds for consumers as the higher speeds became available. The currently cited speeds are up to 12/5 and that is what we usually see using Speedtest.net

The McAfee VirusScan Suite that you can get free as COX HSI subscriber is worth about $50 in software and $20/yr in virus scan updates.

I get the HSI bundled with the cable analog TV service from COX and the cost of the combination is begining to be be uncompetitive, at $103/mo. For a little more I can get Verizon Extreme HD and 50/20.

member for 5.1 years, 152 visits, last login: 146 days ago
updated 293 days ago

Comments:

Review by Tinger See Profile

  • Location: Las Vegas,Clark,NV
  • Cost: $80 per month
Good "Generally I get very fast internet both up and down."
Bad "Peering with Youtube SUCKS! too many service calls for issues on their end."
Overall "Both their technical support and their contracted "trucks" are generally clueless with their own issues."
Pre Sales information:
Install Co-ordination:
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Value for money:
(ratings match consensus)

I have the 20/5 and get far better speed than that most of the time. When this internet works it is great. However, I have had 4 service calls over the past 2 years and each time they were not warranted. Modems replaced, complete rewire of house, etc. I spent so much time trying to convince their tech support (note NOT customer support) about a routing issue, peering problems, etc. but they refuse to accept that a "customer" may actually know more than they do. They are so frustrating to deal with on a technical level I have generally given up. I just come to DSLreports.com and read to find out what is going on and wait for someone to say Cox is aware and fixing or just to stupid or unwilling to admit problems (like the current Youtube peering bandwidth problems in the SW US).

I will stick with them because the other option is Centurylink and they are HORRIBLE.

member for 12.8 years, 1064 visits, last login: a few hours ago
lodged 294 days ago

Comments:

Review by DataDork See Profile

  • Location: Irvine,Orange,CA
  • Cost: $99 per month
  • Install: about 4 days
Good "fast fast fast / low low low pings"
Bad "nothing!"
Overall "100 mbits is sweet"

initial package @ 50/5.. free speed bump a couple months into the service and now im at 100/20.

bottom line. LOVE IT and its very stable.

member for 6.7 years, 617 visits, last login: 78 days ago
lodged 297 days ago

Comments:






Review by sfogliatelle See Profile

  • Location: Baton Rouge,East Baton Rouge,LA
  • Cost: $63 per month
  • Install: about 2 days
Good "no apparent outages that I'm aware of; Much, much better than DSL!"
Bad "too soon to tell. certainly no issues with speeds thus-far."
Overall "I'm OK with the current cost of the service."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Am sharing the cost of this service with my sister, whose house it is. We had AT&T DSL previously, and as you might imagine the difference is obvious.

According to Cox, the internet service we're subscribed to is "Preferred" which, if you're patient enough to sift through their site, is rated at 25MB down. The internet part of the monthly bill included a $6.99 charge for rental of the router/modem.

Since the internet was bundled with TV and phone, install involved more than a modem, which, it turns out, is a 'gateway' (modem+router) Cisco DPC3825. It was nice that it has 4 ethernet ports, just like the next-to-worthless 2Wire it replaced.

We had DirecTV before. Besides the typical learning curve of a new remote and menu interface, one big plus is that on demand is just that: instantaneous. The not-so-good part is that Cox' HBO and Showtime do not include previously cancelled series like Deadwood, Rome, The Wire, Weeds etc, much less their respective entire libraries as did DirecTV. Oh well.

I've been doing periodic speed tests from four different sites, in various areas of the house. Since calling their tech support early on to change manually wireless channels, I've been consistently getting faster than 25 down and 18+ up. I take a slight hit on speed, and the signal strength is almost halved while wireless in my room, but by slight I mean extremely minor.

Just discovered the account has a 250GB ceiling.

member for 12.3 years, 3447 visits, last login: a few hours ago
updated 310 days ago

Comments:

Review by jchambers28 See Profile

  • Location: Alma,Crawford,AR
  • Cost: $73 per month
  • Install: about 3 days
Good "50/10 service is really fast better than centurylink "
Bad "Not goole fiber expensive for what u get capped installer was a asshole."
Overall "if ur stuck in a centurylink area this is ur only real option. "
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T Wireless Br..
I have had service for 3 days not seems to be stable. Good speed 50/10 really fast. I had a installer the was a complete asshole with a bad attitude to go with it. Glad I did the self install option. the service is so far so good.

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member for 7.3 years, 3909 visits, last login: a few hours ago
updated 327 days ago

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Review by gkeawe See Profile

  • Location: Norman,Cleveland,OK
  • Cost Contract price not specified.
Good "Good"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings above consensus)

COX cable in Oklahoma is outstanding, atleast in Norman, Oklahoma. The speeds are very good, I'm still waiting for COX to allow residential users a symmetrical connection, I prefer to have upload and download speeds closer together. I currently have the Ultimate tier and although the dowload speeds are impressive, the upload speeds are very low. PLEASE GIVE MY A SYMMETRICAL CONNETION COX !!

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member for 3.5 years, 114 visits, last login: 13 days ago
updated 337 days ago

Comments:






Review by skeechan See Profile

  • Location: Laguna Hills,Orange,CA
  • Cost: $100 per month
  • Install: about 3 days
Good "Decent throughput, caps are currently unenforced, excellent latency when service is working properly"
Bad "Mediocre speeds for the price, periods of unacceptably high latency that require a truck roll, expensive"
Overall "Better than dialup, but increasingly expensive for what you get"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Clear Wireless
·Verizon FiOS
I have had Cox HSI since the early @Home days, about late 1998 when Orange County, CA was one of the first markets to get cable HSI.

PRESALES: I saw an add in the newspaper for cable Internet and their new Digital Television and signed up.

ORDERING: The order was easy. The price then was $30/mo for service and $15 for the CDLP modem rental. The modem was a Motorola Cybersurfr and could be purchased for $400.

INSTALL: The install was 3 days later and two technicians came out. Back then there were techs who specialized in the modem installs and others for digital TV. Now all of the techs seem to do both. Even though my house has RG59, it was fine. They ran RG6 from the outlet to the modem. Since then I've had the modem moved to a different room and the tech ran a separate RG6 line directly from the J-box to the modem.

RELIABILITY: Over these 14 years the service has gone down but VERY rarely. I would call it extremely reliable. Latency has also been good over the years. To local speed test service in Los Angeles and San Diego I'm seeing less than 10ms, pretty darn good.

TECH SUPPORT: Tech support was never a problem. Issues that cropped up or calling in for tech support to update the MACID for a new modem install were always handled quickly.

SERVICES: The original service was provided by the now defunct @Home and was static IP 3000/256kbps, screaming fast in a day of dialup, 100X faster. Now offerings are typical for a cable provider, multiple tiers starting at around $25-$30 for 3Mb service going up to $100/mo for 50Mb service. Over the years the price has crept up a bit but so have speeds. Now triple bonding DOCSIS 3 provides 25000/2000kbps with "power boost" to about 70000/5000kbps with my plan at $65/mo. Cox has caps but they don't charge for overages and will likely send out a nastygram if you go over a bunch of times. I don't know of anyone who has had their service cancelled for abuse. I got an abuse letter once but it was 12 years ago during the @Home days. I've gone over my Cox caps tons of times and never got an abuse letter.

PRICE: Overall the price is pretty fair with the 25Mb tier going for $65/mo. There are cheaper services around. Cox has caps but as mentioned earlier, there are no overage fees, at least not currently.

VALUE: For all 14 years I think I've been getting good value from Cox for HSI and don't plan on changing unless they start charging for the overages or take substantial price increases without substantial speed increases.

RECOMMENDED: Like ALL services, your mileage will vary and just because service on my street is great doesn't mean service in say CT or AZ is great or even great in the next town. Talk to neighbors, read local reviews, browse the forums for posts about service in your area. Take Cox up on any cancelable promotions and avoid entering in any contracts until you have a chance to really try out the service.

Plan: Cox Ultimate 50/5 DOCSIS 3
Cap: 400GB/mo unenforced
Equipment: Customer owned Motorola SB6180
Bonding: 4 CH Down / 1 CH Up

UPDATE 23.5.2012: Cox has seen fit to "fix" the unlimited power boost people were getting here. Where just a few weeks ago I was seeing 70+Mb with power boost, now I hit the wall at around 32Mb, which isn't much faster than the 25Mb tier I'm paying for so I may as well not have power boost at all. Powerboost should be at least 2X whatever the tier speed is to make any difference, otherwise it isn't worth having. I'm not going to knock off any stars for this change since Cox always advertised PB being this speed, and never claimed I would get 50+Mb with PB but darn it these austerity measures!

UPDATE - Upgraded to 50/5 service, $100/mo. Same modem. Powerboost is about 60Mbps.

UPDATE - 20.12.2012 Cox changed bonding from 3/1 to 4/1

UPDATE - 21.5.2013 Dropping ratings for services and value since my market still hasn't been upgraded while others have been upgraded for several months but of course they still charge the same money.

UPDATE - 7.8.2013 Downgrading ratings once again. I am seeing very little value in this service any more. Here we are now in August...still no tier upgrades despite other markets getting them some 6 months ago. Prices keep going up and I have nothing to show for it other than a thinner wallet. Thanks for nothin Cox.

UPDATE 15.10.2013 A latency problem as returned making browsing painful. Another truck roll scheduled. With prices going up and quality going down, I am increasingly disappointed with Cox.

UPDATE 17.10.2013 Truck roll got the latency issue fixed, the field tech did an excellent job as always. It is just unfortunate that after so many years (18 years total, about 14 with DCATV and HSI) with virtually ZERO issues and I mean none, I have had several since the Spring, not just HSI, but also numerous CATV related problems. The only service that has remained trouble free has been the legacy VoCable telephone service, negated by its high price.

Plan: Cox Ultimate 50/5 DOCSIS 3
Cap: 400GB/mo unenforced
Equipment: Customer owned Motorola SB6180
Bonding: 8/4
Monthly: $100 for HSI
Total monthly fee with CATV, 4 premiums/VoCable Telephone, 2 cablecard rentals $305

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member for 2.6 years, 931 visits, last login: 332 days ago
updated 342 days ago

Comments:

skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2

Photos

Top photo, typical POWERBOOSTED speed. After about 10 seconds speeds drop to my tier of 25Mb down and 2Mb up. The next photo is the classic CDLP Cybersurfr modem that was originally deployed with Cox in the late 1990's. It was a beast!
JayriAvieock

join:2007-01-28
Choctaw, OK

Cap

Reason why you aren't contacted about going over your cap, because you aren't adversely affecting everyone else's service.

skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2
Reviews:
·Clear Wireless
·Cox HSI
·Verizon FiOS

Lastest speed test


Cox fixes PB, oh well
Recently Cox has "fixed" their Powerboost config. Previously, Powerboost would be channel saturation and with my 3 bonded channels meant close to 75Mb most of the time. Now the modem has a config file for about 31Mb plus overhead.

Same for the upstream. Previously I would see 4-5Mb and now 2-3Mb. Oh well, it was nice while it lasted.

skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2

Update


skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2