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Review by Kissler 
member for 320 days, 10 visits, last login: 97 days ago
updated 319 days ago
 Las Vegas,Clark,NV
 $130 per month about 1 days "Speed is great." "PRICING. Selection." "At the end of the day, COX has no real competion, and acts as such."
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No matter how you slice it, Cox is expensive! The less you bundle, the more you get charged, that's how I've seen it after the promotion ended. Even dropping to basic cable, phone and 20Mbps internet, you'll still be spending upwards of 130 a month, and it's VARIABLE, some months it's 140, some it's 125, the average is 130. It's that kind of inconsistency that I can't stand, and Cox seems to have a "Paying more, for less" business model due to it's lack of competition in NV. I can't wait till CL gets it's act together and offers FTTH (Prism T.V) Steer clear of Cox, if you can.
Update: I called again, today, because I switched over to 20Mbps and I'm still only getting 15. The first rep I spoke to ignored my problem completely and assumed it was the splitter. I removed the splitter and was still only getting 15/5, direct connection to the modem. They assumed it to be a wiring problem. Then said my modem has been disconnecting every 15 minutes for a week now. YOU WOULD THINK THEY WOULD HAVE TOLD ME THAT THE FIRST TIME I CALLED. She re-provisioned the modem which then didn't pull an IP anymore. She said "Sorry, but were going to have to get a tech out there. How's Monday?" My internet was fine till I called, for a simple issue, you snowballed it into complete disconnect. After 30 minutes, I called back in, the next rep fixed the issue in 2 minutes. Didn't explain what happened, just said "You still need a tech because your not getting over 15mbps." I still don't understand that, but alright. I'll update after the tech gets here.
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Review by tim85254
member for 2.8 years, 394 visits, last login: 6 days ago
updated 327 days ago
- Scottsdale,Maricopa,AZ
- $63 per month
- "Service is pretty stable and solid"
- "Ridiculous greedy 200gb cap, cablecard support is OK if you learn who to call."
- "The alternative is CenturyLink :0"
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I have the High Speed Premier tier for my internet service. I use a Motorola DOCSIS 3 modem with the service and downloads are quite fast. Internet service has been pretty much problem-free over the past year and a half.
Ignore the cap apologist hanging like a barnacle off my review. Caps serve no purpose but to grab cash from customers and impede the progress of over the top video services.
For video service, certain channels like National Geographic HD are unwatchable at times because they are incapable of tuning the network to provide adequate signal quality into my home. They've been out a couple of times and I can no longer be bothered to keep calling them. Different tech, different excuse - and it takes four scheduled visits to get two quality visits from actual employees.
Their contractors are utterly useless and are not equipped to do much beyond deliver a couple of colecovisions, maybe activate them and leave fast before the subscriber sees digital mush behind the 1990's-inspired graphics.
Cox has lackluster on-demand video interfaces and set-top boxes with dated, Colecovision-inspired graphics.
Only attempt cablecard activation/support through the toll-free number presented on your cablecard activation screen. Calling the local number will get you to someone with no training or information about your cablecard - you risk the fragile structure of your account being damaged. Call the number on your cablecard activation screen.
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Review by geraldgreen3
member for 4 years, 8 visits, last login: 291 days ago
updated 329 days ago
- Harrison,Boone,AR
- $128 per month
- (12 month contract)
- about 7 days
- "All"
- "None"
- "I really have no complaints"
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As far as competition goes, the only other choice for television would be DirectTV and I would not switch, There are many internet choices including DSL and once again I would not switch. Last test results (a few mins. ago) was 21192/4357. Outages are not to frequent and are usually weather related or some dummy that can't steer his car to well. I also have the Telephone modem setup so my hardware is an Arris TM602G Telephony Modem, a Netgear N300 Wireless Router with 2 Desktops wired in on a 100 Mbps connection.
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Review by butchie
member for 12.4 years, 4007 visits, last login: a few hours ago
updated 331 days ago
- undisclosed location
- $186 per month
- about 1 days
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Recently moved to Phoenix,az. I chose Cox for landline, cable tv and internet. Speeds are as advertised. It,s only been 10 days, but so far so good.
20 mb/s downloads, 5.5 mb/s upload
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 | | I agree - Cox is expensive but fast and reliable I went a long time with no outages with Cox in Omaha.
There have been a few here in Phoenix and the NOC did not know what was going on. No outages for a couple of months now in Goodyear - SW valley | |
| | | | Re: I agree - Cox is expensive but fast and reliable Speeds still great. All's well here............. | |
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1 edit | Never had a issue with speed I've had cox for internet for the past 10 years in the Phoenix area.. Never had an issue with speed. Cox phone is ok.
Cox TV is fair. Directv is much better. High Def is clearer and I have the channels I want with Directv. | |
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 Review by AzDragonLord
member for 9.5 years, 1772 visits, last login: a few hours ago
updated 331 days ago
- Florence,Pinal,AZ
- $54 per month
- "fast, reliable, always on"
- "none"
- "Can't remember the last outage we had."
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Cox High Speed Premier with PowerBoost. Been using Cox HSI and HDTV service for years. Service has been pretty solid since they upgraded the lines in our small town a few years back. Had intermittent trouble about a year ago and the technicians rewired my service from the pole to the house, installed better splitters (where needed) and ran new RG6 to each drop...modem, TV, etc. Upgraded my modem to SB6120 last year and reliability increased as well. Price has been steady the last few years...I think I'll stay with them a while.
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Review by phipsi
member for 6.2 years, 6 visits, last login: 327 days ago
lodged 332 days ago
- North Las Vegas,Clark,NV
- $64 per month
- about 1 days
- "Really fast downloads. No issues streaming multiple HD content."
- "At the moment, connection is dropping several times a day."
- "Fast service."
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Cox High Speed Premier with PowerBoost. 25Mbps with PowerBoost. 20Mbps without. I'm getting 17-18Mbps down and 4-5 up from speed tests. Installation wasn't an issue. I'm using a Surfboard SBV5222 because of phone service as well. Right now, I'm experiencing connection drops many many times a day. I've just started troubleshooting and haven't called support yet. I know I'll get the basic answers of rebooting, etc.
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 Review by huntermcdole
member for 7.8 years, 1933 visits, last login: a few hours ago
updated 335 days ago
- Tucson,Pima,AZ
- $45 per month
- (month by month)
- about 5 days
- "Nice Speed, Easy Install"
- "Transfer of Service Locks Account, Cost keeps going up."
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-- Updated June 21, 2012 --
Got the new DOCSYS 3.0 modem. Lots of problems getting it activated.
Bought the modem at the Cox store since it was around the same cost as online. Sales person asked if I would like the modem activated on my account so I could just hook it up and go. I said sure. That's where all my problems started.... Got home and hooked it up expecting that it would just work. Nope, it wasn't activated.
Called support and spoke to a lady about it and she said they could activate it. Gave her my MAC address(multiple times as she couldn't seem to type it correct) then she got a manager to activate it.. No go, it wouldn't activate. She said they would need send a tech to my house to look at it and offered to re-activate my old modem. This also failed as it's no longer a supported modem, so she said there must be a problem between them and the modem.... She said the soonest they could send someone was 5pm the next day, and if it was an "inside" problem it would be $50 unless I signed up for a $5 service... Pissed I signed up for the $5, this whole thing took an hour on my cell since I only have VoiP during which time the store closed....
Called support back about 1 hour later and guy tried to activate the modem, it was still a no go so we would have to wait for the appointment...
Posted a message on DSLReports and got a reply that I should try again since it took them a few tries to get someone that knew how to activate a modem.... Tried back about 3 hours after my first call and got another guy. He asked me to verify the MAC in my ticket and found the lady had typed it wrong even after repeating it 4-5 times, 1st guy never even asked to verify it... Modem was activated finally, but there was an issue with my router getting a 0.0.0.0 ip address, tech suggested I power it down for 12 hours and try again, which I did. Upon powering back up it still wouldn't pull and IP address. Hooked directly to my computer got an ip and then cloned my MAC on my router so I could hook it up. 0.0.0.0 problem seems to be an issue with the Cisco Modem and my Buffalo router running DD-WRT
-- Updated November 10, 2011 --
No real problems with service since 2007, I have gone back to the normal tier for online gaming. Recently disconnects have been happening, but from the sound of it it might be my modem again, since 2007 I have had 3 modems ( 1st one was a Linksys Modem a bad firmware got pushed to it... 2nd was a Motorola Surfboard 5120 it just died one day  ... most recent is a Linksys CM100 and it appears that multiple people are starting to have issues w/ this modem. Looking at getting a DOCSYS 3.0 modem, and will see how it goes. Costs are still going up though
-- Updated August 15 2007--
Changed to lower tier to lower price. Am happier now than I was before due to it being close to Qwest's price. Have 1.5 x 256. At first I though I would have 512 upload but they had wrong info on the web but I don't upload much anyway so 256 is fine.
-- Original Review --
Started with Cox 2 years ago and they are great. Not sure if I made the right choice buying a modem since it looks like that one is out of date and I need to buy a new one. Moving cause a little bit of a problem in that you account is locked until you call them after it is hooked up.
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Review by donurs
member for 11.6 years, 882 visits, last login: 2 days ago
updated 336 days ago
- Irvine,Orange,CA
- Contract price not specified.
- "Stable & reliable connection. Speeds regulaly upgraded."
- "None."
- "One of the best."
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Have been using Cox's services (Digital Suite) for around ten years. Cannot recall one instance of downtime without prior intimation well in advance (for system maintenance, upgrade, etc.).
It would be good, though, if they reduced their HSI standard monthly rates especially when the economy is in the toilet!
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 Review by basit
member for 9.4 years, 1401 visits, last login: a few hours ago
updated 338 days ago
- Portsmouth,Portsmouth City,VA
- $150 per month
- (24 month contract)
- "It's fast when it's all working right"
- "For unknown reasons, speeds drop off for a couple of days about once a month"
- "Not bad for the price I'm paying, but you have to call and complain to get a better deal."
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I love the speed and it's reliable for the most part. I haven't been without service completely in years, but about once a month my speeds drop off to a crawl, so I wait a day or two (sometimes just a few hours pass) and it picks back up. The call center says there is no maintenance going on, but it always seems to fix itself. The price varies, but if you don't stay on top of them, they just raise your rates or specials end and they don't let you know. I check my bill and when the price goes back up I usually call and tell that I'm going to Verizon FIOS and they offer me a sweet deal. The whole house DVR is Ok, but not great. It's nice to able to record everything on one system and access it from other areas of the house. The only drawback is that you can't rewind or pause live TV except from the main box with the hard drive.
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Review by eaanders
member for 338 days, 0 visits, last login: 338 days ago
updated 338 days ago
- Las Vegas,Clark,NV
- $152 per month
- about 3 days
- "Reliability, speed, free storage 50 Gb"
- "Reps at lowest level don't know much"
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6/18/2012
I was with Cox in Santa Barbara for many years and moved to Las Vegas in 1998 about the time Cox bought out the Prime service in Las Vegas. I was on their TV and Preferred internet service here (10 Mbps down, 1 Mbps up) until a couple months ago when I signed up for their phone service. As a result of adding the phone service, they gave me their Ultimate internet service at the Preferred rate for one year and all premium TV channels free for 3 months. I pay $152 a month, including taxes and fees, for the three services I have now, including the temporary free services and the regional sports tier. I just ran speedtest.net and got ping 22 ms, download 60.9 mbps, upload 5.3 mbps. Cox gives you 10 email addresses and 50 Gb of cloud storage with their service.
I've always done my own installs. I have a Moxi DVR with a cablecard from Cox. When I got the phone and Ultimate internet upgrade Cox came out and installed their modem and checked my lines to make sure they could handle the Ultimate internet service. There was no charge for this, and there is no charge for the modem. Everything has been working fine since the upgrade.
The only problem I've had dealing with Cox is that their first level representatives on their main local number do not have any product knowledge beyond what's on their internet site. Even the tech level internet support is not as knowledgeable as they should be. But, the techs they send out on calls are very good, both those from Cox and the contractors they use.
I'm a member of a local club in Las Vegas that has members using all the different services in Las Vegas: Cox, Century Link, and Clear. Reports from club members suggest the Cox is head and shoulders above the other two. I did the Clear free trial a couple years ago and it was not as advertised.
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