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 Review by grunt9800 
member for 10.9 years, 3623 visits, last login: a few hours ago
updated 342 days ago
 Junction City,Geary,KS
 $49 per month- (12 month contract)
 about 3 days "Excellent service, not much to complain about" "nothing really, haha" "Best ISP I've had so far..."
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This is my first time using cable and I gotta say, I'll probably never go back!
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Review by dslpsyd
member for 11.3 years, 133 visits, last login: 23 days ago
updated 351 days ago
- Tucson,Pima,AZ
- $69 per month
- about 3 days
- "I used to have all the tech support numbers of US West/Qwest memorized. I have to look up any Cox numbers every year if I have a"
- "Really expensive, and services are evaporating."
- "Meh. One bad experience from trying something cpehear/better/faster/newer"
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I saw ADSL in a test in a small ring in Atlanta when it first came out as an experiment. I cam back here and told my phone company that I wanted it. Six month later, It was a thing, and I had it installed. I'm a sound technician, so it was all really simple. I'm in an old neighborhood, but close to the switch, so thr copper wasn't too bad. When Telcoms started conglomerating and trading like kids with baseball cards and comics,however, bits got shut down, and service started to fade. US West became Qwest, and they bargained the DSL contract out to ... who was it? I forget, but it sucked. So I tried Earthlink, even more suckage. So I finally called the cable company, who had used the interim to become competitive, and I got better/faster/more reliable, and more importantly, technicians that actually know things,and realised rather quickly that I was a fellow technician and could actually be helpful.
Those days are gone. I had a sever slowdown in the past coupla days, and did diags here suggesting that it wasn't me. I then called Tech Support and spent about forty minutes for."I dunno, I guess, we'll roll a truck, perhaps it may cost you $49. Would you like to purchase insurance on tech that we should be supporting and maintaining?" How about we sell you some hone service? You're going to need a phone in an emergency, and ..."
Seriously, you're going to try to upsell me on a service issue call?
Anyhoo, truck will be here any minute. I'll update when I'm back, or review the installation of my new DSL line.
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Review by yurimaster
member for 3.6 years, 186 visits, last login: 12 days ago
lodged 354 days ago
- Alexandria,Fairfax,VA
- $60 per month
- "Great customer service & 24/7 tech support for residential customers"
- "only slow upload speeds compare to fiber"
- "Fast and 99% reliable cable connection"
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Been with Cox since 2003 till March 2012. Then I move to get Verizon Fios business.
I can say the connection is very stable and reliable. Barely had outages, maybe once a year Cox was down but for a short time. Speeds are pretty decent and about what is advertise. I had the premier package, The download speeds average of 28Mbps and upload speeds were about 4Mbps. Upload speed is very important to me since I host a minecraft and Team Fortress 2 game server. Player slots were limited by upload speed which was fine since I understand I have cable. The only negative side was the small lag spike players complain, it stop when I use Fiber now so I know it was my Cox connection causing it. Plus it's on a share line with the rest of my area. You won't notice it if you don't host any FPS game servers, but just do regular small uploads you will be fine. Yes I'm one of the few use really needs a good upload speed.
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Review by MysterHide
member for 11.3 years, 598 visits, last login: a few hours ago
updated 1.1 years ago
- Tucson,Pima,AZ
- $46 per month
- (12 month contract)
- about 1 days
- "Fast speeds even when networked with 4 computers in the home."
- "Speeds vary between peak and non peak times."
- "I've had Cox High Speed Internet for 13 years now"
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Stick the with Preferred Tier, Premier Tier's cost does not justify speed for $15.00 more.
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  ScottyPremium
join:2002-11-10
Bellevue, NE | Agree! Cox Preferred is probably the best bet. I just switched (downgraded) from Preferred to Essential and wish that I did not make the switch. My only reason for downgrading was Cox increased their prices again and I just got tired of the continuous price increases. After one month of using their slower Essential Tier I've come to the conclusion that I'm going back to the Preferred Tier and pay the extra $14 a month. Bottom line is I miss the SPEED! Here in Nebraska we pay $54.99 a month for the Preferred Tier.....Essential is $40.99. | |
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Review by ttaz4dqm
member for 11.6 years, 870 visits, last login: 78 days ago
updated 1.1 years ago
- El Mirage,Maricopa,AZ
- $150 per month
- about 2 days
- "Speed, reliabilty"
- "Occasional service outtages(1-2 per year),but they fix them quickly."
- "Would recommend for anyone, especially gamers."
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High speed package(20 down, 5 up)
$150 per month includes second ip for another computer (Premier speed, only thing faster is "Ultimate"), basic cable, and landline phone service. Beats the hell out of CenturyLink!
Using their Cisco 3-function box - but a wide range of modems is supported.
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Review by DaMonster
member for 2 years, 101 visits, last login: 12 days ago
lodged 1.1 years ago
- Tucson,Pima,AZ
- $71 per month
- "Good connection and service."
- "Price seems to increase over time without notification."
- "Better then other services available at the time."
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I went with their 40 dollar for six months premier internet only service which gives me 27Mbps. I also purchased another policy through them which covers any additional charges if a repair man must come out and visit the home. I have actually used that a few times for lightning storms which have broken a splitter and added cable to another room. So far the service men and the technical support on the phone have been outstanding.
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Review by InCHDLR
member for 6.7 years, 2 visits, last login: 1.1 years ago
lodged 1.1 years ago
- Chandler,Maricopa,AZ
- $165 per month
- "Next day on site service"
- "Have to call for service too often"
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No uniformity in checks and balances between each tech.
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Review by Hessian
member for 2.1 years, 8 visits, last login: 1.1 years ago
updated 1.1 years ago
- Phoenix,Maricopa,AZ
- $65 per month
- "Very fast speeds with low latencies. The cost for these speeds really blow away the offerings from Qwest in this area."
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Previous connection issues have been gone for some time now. I love my internet.
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Review by Databyter
member for 1.2 years, 3 visits, last login: 1.1 years ago
lodged 1.2 years ago
- Chula Vista,San Diego,CA
- $49 per month
- (month by month)
- about 1 days
- "High Speed And Good Service."
- "I Can't Think Of Any Bads That Do Not Apply Equally Elsewhere."
- "Recommend"
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I have been a COX Subscriber for about a decade. It gets faster and faster, and without them raising the premiums for service in most cases.
It rarely goes down and when it does, they fix it immediately because they have the infrastructure and the manpower.
There is always somebody to talk to night or day, The price isn't bad if you get your own modem.
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Rob_Premium
join:2008-07-16
Mary Esther, FL | CAPS I think your forgetting about CAPS, be sure to carefully read their EULA about their caps | |
| Rob_Premium
join:2008-07-16
Mary Esther, FL | Caps Don't forget the monthly caps on HSI, sucks but the unlimited bandwidth we enjoyed is gone.
Metered billing is coming up | |
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Review by TheNerdGirl
member for 6.4 years, 243 visits, last login: 82 days ago
updated 1.2 years ago
- Topeka,Shawnee,KS
- $42 per month
- (12 month contract)
- about 10 days
- "Download powerboost"
- "No upload powerboost, surfing is slow, and problems with DNS"
- "Better than no HSI, but I wish there was an alternative"
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Since the last review in May, my service has gradually been getting slower and slower since those godawful Powerboost commercials. When I called TS recently, because I couldn't take the slow speeds of 200-500Kbps anymore, the tier 1 rep wanted to send out a field tech. Hahahaha! Yeah right. I told him I had a tech out sometime in August, and he couldn't find anything wrong on my end. Then, he wanted to send me to tier 2. I thought, "What good would that do?" Slow speeds would start in the early afternoon and last until 11 at night. On the weekend, service is slow all weekend long when there's nothing to watch on TV. Pings to the Default Gateway are high during these times, and I don't have anything bandwidth hogging running, so it points to overloaded problems. Too many people
in Topeka with computers and laptops, but not enough bandwidth to go around. I used the archive page on this site, enter in 666xx and checked around town, other people aren't getting what the speeds they are getting from Cox, either. So it's not just me. Unless you want to get online at wee hours, or the middle of the night, you will get Powerboost. But at peak time or weekends? Forget it.
0000Speed test0000
Last Result:
Download Speed: 2905 kbps (363.1 KB/sec transfer rate)
Upload Speed: 561 kbps (70.1 KB/sec transfer rate)
I know 2905 isn't bad, but that's kind of slow. Also, along with the speed problems and high latency, pages just take forever to change over. You have to keep clicking and clicking, low and behold, the page will finally load up. I changed DNS servers and that did nothing. I understand this is a 8/512 cable connection, I do, but 3Mb/s? What? I do NOT mind it's a up to 8Mb/s connection, but unless give me 5 or 6Mb/s during this time and weekends. Oh, yea, I contact support via email and phone back in July, it did nothing after going back and forth with their reps via email. Don't fret, speeds would get even more ridiculously slower than that when 7 or 8 rolls around, and there's hardly anything worth watching on TV. At peak time, no matter if it's weekends or weekdays, speeds would slow down to 1.5-2Mb/s and, really, it is under 1Mb/sec as the evening goes on and on. Ugh. AT&T can't find my address in their databases so I am stuck with Cox HSI for now. I would love to get anything way
faster than Cox HSI.
My PC is a Dell Dimension 5150 2.8GHz Pentium 4, 512MB DDR2(about to up the RAM to 2GB soon), 80GB sata hard drive, Windows Media Center 2005, etc. It's not my PC when I scanned for nasties, defragged, and other computer maintenance regularly. I think my PC isn't the cause of the problem. It's the service.
August 2008
I'm getting powerboost download and everything is capped at 10Mb/s down and 768Kb/s up. Cox HSI cost $45 per month. I'm not getting powerboost UL. I contact
a tier 2 rep on here and he's going to get local involved.
October 2008
Cox fixed powerboost UL. I am now getting DL and UL powerboost of 30-34Mb/sec down and 2-4Mb/sec up off peak, 18-30Mb/sec down and 1Mb/sec to 4Mb/sec peak time. I was reading my local newspaper online about Cox raising PPV fees and
changing lineups. This user, whatup, said this (probably went to the city council meetings):
"COMCAST is coming to Topeka and then we will have a choice."
You have to scroll down but it's on
»cjonline.com/stories/102908/bre_···es.shtml. I know darn well Cox and Comcast aren't going to compete against each other, it's most likely my town's cable services are sold to Comcast. AT&T is going to bring their U-Verse
services in March or April of 2009. I do NOT know when Comcast is here. Most likely winter 2008 or early 2009 because Comcast doesn't have to do upgrades. Cox already did upgrades. I am sure my town landed a great deal with Comcast. Topeka always seem to change cable companies every ten years. Cox has been the longest that they seem to hold on to one cable company, going on ten years in three months. You should be thankful you have Cox. I'm going to be stuck with Comcast. Don't you guys feel sorry for me?
March 2010:
I have been a Cox HSI user for the last ten years. I got a brand new HP quad core computer running Vista Home Premium 64 bit in January 2010, and the next month, February, Cox upgraded all their speed tiers. I have Preferred and it's
now capped at 12Mb/s down and 1.5Mb/s up with powerboost of 15Mb/s download,
1.5Mb/s upload. I get 30-34Mhb/s down and 5-7Mb/s up at daytime hours, wee hours, and sometimes during peak time when there are free bandwidth on Cox's network. On other nights, when everyone is online in my neighborhood using P2P
or whatever, I usually get 2-8Mb/s with 5-8Mb/s upload. During peak time, there's sites that would load slow, network congestion, bufffering issues, slow
download speeds downloading an application, etc. I am now using a CM100 cable
modem, and WRT54GS2 Linksys router.
March 2012:
My download speed is slow. I complained on the Cox HSI forum here. A Cox user told me I need to get a Docsis 3 modem. A Network Engineer offered to send me one via UPS and wanted my CM100 modem. I PMed him my MAC address on here and no response.
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Cox Email Service Down Nationwide