Cox HSI : All reviews | DSLReports.com, ISP Information

Review by djdanska

member for 11.9 years, 6505 visits, last login: a few hours ago
updated 51 days ago

MX
$55 per month
"Fast speedtests, awesome upload, good latency"
"Fast speeds don't apply to actual internet browsing/video streaming"
"Eh, it's not at&t, i guess that's something"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings below consensus)

My Other Reviews

·Verizon Broadban..

·Clear Wireless

·Time Warner Cable

·T-Mobile US

Have cox in san diego installed. Awesome speedtests

Problem being that you can't watch hulu, netflix, or even use facebook without constant page stalls, timeouts, and buffering over and over again.

Run a speedtest and get awesome speeds. What's the use if i can't upload a pic on facebook or watch netflix?

Attachments:

Comments:

royphil345 Premium join:2004-12-10 Lakewood, OH kudos:3	re I would give them a call. You could be having an issue with poor signal quality or packet loss. Maybe a bad modem... Might also be a networking problem if you're using a router. Directly connecting a computer to the modem would be a good test to rule that out... Generally, you shouldn't be having the issues you're having with speed tests like that. Something's wrong somewhere.
	permalink · 2013-02-16 21:28:27 · ·

djdanska
Rudie32
Premium,MVM
join:2001-04-21
MX
kudos:4

Reviews:

·Verizon Broadban..

·Clear Wireless

·Time Warner Cable

·T-Mobile US

Re: re

I did call em up and they say the signals are all ok, i tried a different modem, etc.. They pretty much told me (and lectured me) to use their on demand only. wtf?

The netflix issues makes sense, they where in the process of upgrading to superHD from them, and it did work flawlessly today.

Hulu still has issues.
--
The day the child realizes that all adults are imperfect, he becomes an adolescent; the day he forgives them, he becomes an adult. The day he forgives himself, he becomes wise.
Alden Nowlan

permalink · 2013-02-16 21:41:15 · Print ·

royphil345
Premium
join:2004-12-10
Lakewood, OH
kudos:3

3 edits

Re: re

I'm glad your Netflix is working better. Have you tried any online tests for packet loss? Any at all is considered unacceptable and they would work towards fixing that if discovered.

I work at home on a network and internet service has to be about perfect. My co-workers and I do have occasional problems with our ISPs, but they eventually get issues solved 99% of the time. Sometimes, they need a little diagnostic help... The techs in the Cox forum here seem very good. Maybe they could take a more in depth look at your line stats and find the problem. Good luck!

The phone support people mean well, but they're not as well trained as you'd think in many cases. Let's just say I should know...

permalink · 2013-02-17 06:45:50 · Print ·

Forums > comments on review of Cox HSI

Review by TrevorLaneRa

member for 132 days, 18 visits, last login: 22 days ago
updated 126 days ago

Mesa,Maricopa,AZ
$60 per month
(month by month)
"When it's up, it's great."
"When it's bad, it's BAD."
"Too much $ for too little reliability."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings below consensus)

Initially, I went for Cox because of the advertised reliability. There were plenty of competitively cheaper options out there, but I let word of (biased) mouth lead me.
I chose the minimum speed, as it was fairly fast, and the cheapest.
My plan is 3Mb down, .75Mb up. $20 for the first six months, $60 each month after.
The install was fairly fast, since I had done my research, bought my own modem, and made it easy for the tech to just register the MAC, check signal, etc.

Currently, I have a Motorola SB6121 (DOCSIS 3.0) modem (one of the listed models for cox).
The line quality has been dropping out drastically, with 20% to 45% packet loss.
When it was without issues, the quality was great. But now I'm lucky if a simple web page even loads.
I had the same issue with a previous modem I had rented from them. I went and bought a modem I knew would work (My teacher has a communications lab for fun stuff like this), and ended up with the same result.
Cox's support keeps sending people out to their router, and it gets fixed for a few days, only to blink out again, dumping the connection into the ether.
I may be a bit paranoid in saying so, but I'm starting to think techs are purposefully sabotaging their system to stay employed. :/

Comments:

JohnW

join:2011-03-13

Reviews:

must be ur wiring in home, node placement where u live etc..

Where I live Cox cable for 2 yrs been nothing but great! both TV and HSI ends I am on the Preffered mid of road pack internet listed as 12M down/1up getting much much higher than that most times esp switching to a new DOCSIS 3.0 4-port modem/wifi recently. a Motorola SBG6580 extreme bought best buy. in fact called up Cox tech support to reprovision modem gateway the Upload now 5M! paying 60 per month for just 3Mdown/less 1M up? u should look into that more. I pay 52.99 for the pack getting 15-30M down/5 Up. plus I could live near front end of the node that makes a difference as well I live in a neighborhood of 11,000 ppl too sure most HSI with Cox.

permalink · 2012-12-03 03:44:18 · Print ·

Forums > comments on review of Cox HSI

Review by Saikyo

member for 8.7 years, 41 visits, last login: 126 days ago
updated 133 days ago

Metairie,Jefferson,LA
$211 per month
(month by month)
about 1 days
"It's good when it works"
"It's bad when it doesn't work, pray you never need a tech."
"Expensive compared to what other ISPs offer in other parishes."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings well below consensus)

Cox lacks any competition in Jefferson to help keep them honest. Instead we get raising prices over the years for less service.

I had Cox come out 5 different times to finish 1 job. Each time the tech would make an excuse as to why they couldn't complete the task and that I would have to reschedule for another tech. One of them installed a line to a room and didn't bother to hook it up. Another tech installed the phone line and didn't hook that up either.

On a separate occasion I had a lot of connectivity issues, I'm showing the tech all the packet loss I'm experiencing via command promt and I hear him say "I never knew you could send more than 4 pings like that".

Another service call I was experiencing outages. The tech takes a look at my router and asks "what brand that is?" I replied with Asus. He tells me "Yeah, that's a crap router, you need the one we offer cause this here, this is crap." And that was that, he didn't check the signal levels or anything. I didn't even know what to tell the guy.

One month I had 6 techs out to fix a problem none of them could do anything about. Cox sends me a $20 long distance phone card as a "sorry for the problems you've been having"

I was on the phone with tech support trying to figure out why my cable box wasn't working, the lady ended up causing an entire street outage instead.

Consider yourself lucky if your connection or other Cox services work, if you ever have to rely on them for support you will be in for a big disappointment. If were ever get a real competitor in this area I'd gladly switch.

edit:
Now Cox Cable has finally put their bandwidth restrictions into effect in my area, I got a notice that I was at 257gb of data out of my 250gb allocated. I didn't even realize they started to monitor my area. This is so absurd that cable companies are now limiting you to such a low number. I can only download under 8gb a day from now on on average. I don't know what this means for Netflix or the games I get from Steam, PSN, GMG and eShop, among others.

Comments:

Anonguy @cox.net	How can someone on the phone take an entire street down? Hmmm. Sounds Fishy...
	permalink · 2012-07-14 18:26:36 · ·

Saikyo

join:2004-07-25
Metairie, LA

Reviews:

1 edit

Re: How can someone on the phone take an entire street down?

I don't know honestly, the lady was refreshing my box and the next thing I know my internet is out. I mentioned this and she tells me "Oh, it looks like your street is having an outage". My internet was working just fine before I called in to see why my cable box wasn't working (no tv guide). Of course my cable box was then totally hosed and I had to go exchange it.

permalink · 2012-07-16 04:30:09 ·

Rob_ Premium join:2008-07-16 Mary Esther, FL	Did you get help?? »Cox HSI Let the techs on there help you. -Rob
	permalink · 2012-11-29 03:53:05 · ·

Forums > comments on review of Cox HSI

Review by debbieandjon

member for 13.2 years, 1225 visits, last login: 15 days ago
updated 141 days ago

Capistrano Beach,Orange,CA
$58 per month
about 5 days
"Reliable."
"Price - holy crap!"
"18 Mbps down / 2 Mbps up"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

I have been with Cox@home since 1/2000. Forward to 12/2002... Packet loss makes my system crawl many times throughout the years. Before blaming my cable modem the technician changed every connection from the computer to the street and checked packet loss. Still there... After swapping my old Best Data CMX110 (one year warranty expired) for his Toshiba he found the problem. This time I bought the Toshiba PCX2200 with a 5 year warranty. In the past I have found the less experienced or lazy techs will say the problem is your retail modem without going through the obvious checkpoints.

8/2003... We are now paying an additional $3.95 "service ASSurance plan" to
cover our inside cable and modem. DSL will be a consideration in the near future
if we keep getting hit with rate increases. Besides, filesharing is no longer

allowed unless you have deep pockets... Boycott all RIAA products.

3/2004... Download speeds seem a bit higher through BBR speed tests. I haven't
had to use the "service ASSurance plan" yet. San Diego's plan is $2.95. Cox
will not give me a rational answer as to why Orange County is more money.

6/2005... Cox internet has been reliable. While service speeds have increased
the price remains the same. Although DSL is a better deal, I am still using Cox
because of the bundling discount.

11/2006... A price increase of $2.00/month when DSL prices are dropping! Download speeds were increased to 7000, but the upload speed of 512 remains
unchanged. I don't see much of a difference between 4000 and 7000. The TV ads and home mailings want you to believe that KOx is doing us a favor...

Thank you DSL Reports for the excellent service. (c:

05/2007... I am now getting 8000 for download and the upload remains the same at 512. After considering a move to another company, I called Cox to complain about the prices. They gave me a 6 month discount to keep me satisfied.

02/2008... Using a docsis 2.0 cable modem now. (Moto SB5101) Downloads are faster but the upload speed remains the same. The quality of service is still A+

08/2008... Another price hike! $3.04! The 7.25% increase is higher than the rate of inflation. The total with the ASSurance Plan is $48.94. The service is great but at what point will I say enough. Tough financial times call for the need to shop around.

02/2009... The price has remained steady. $44.99 plus $3.95 for the Cox ASSurance Plan. I test my speed on a regular basis. The service has been
reliable during the 4 to 5 hours per day it is used. Speeds: 12 down / 1 up minimum.

06/2010... Price hike to $46.99 plus $3.95 monthly for Cox's ASSurance that I won't be charged for service calls. The "PowerBoost" feature hasn't worked in a couple of weeks. My download speeds have decreased to 10 down / 1 up. Preferred tier.
UPDATE: Speeds were restored by a modem reboot that was recommended by a Cox expert on the forum.

06/2011... Another price increase. The "Preferred" service is now $50! The "we won't charge you extra if our Cox service fails" fee called Cox Service ASSurance Plan still remains $47.40 a year!

11/2011... Cox Service ASSurance plan had it's name changed to something more benign, Cox Service Protection Plan.

11/15/11... The Cox DNS servers were down. Phone service waiting time went from a busy signal to 45 minutes. The rude Cox Customer Service Representative would not provide a work around. See the Dslreports Cox HSI forum for other Cox fumbles...

2/14/12... Again, another price hike. $4.00 or 8% more, for Cox High Speed Internet Preferred. It's now $53.99 plus $3.95 for the Cox Service Protection Plan. (Customer service costs extra if you don't pay the monthly shakedown fee - now how is that fair?)

11/17/12... Speed increase from 12 Mbps / 1 Mbps to 18 / 2.

Attachments:

Comments:

JohnW join:2011-03-13	DNS issue.. this is why I use OpenDNS for DNS resolution. always reliable funny I posted like a month ago on Cox help on forums here about cox virginia DNS numbers glad I didn't use them
	permalink · 2011-11-17 00:14:06 · ·

Forums > comments on review of Cox HSI

Review by mdbrotha03

member for 11 years, 138 visits, last login: 146 days ago
lodged 146 days ago

Newport News,Newport News City,VA
$100 per month
"Free Speed Increase"
"Costly"
"Can't get FIOS but I'm not going to complain much."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

They just increased their Ultimate Tier from 50mbps/5mbps to 100 mbps/20mbps

I have done several speed test and I am consistently getting that speed.

Comments:


your comment..

Forums > comments on review of Cox HSI

Review by Rakeesh

member for 1.4 years, 175 visits, last login: 1 days ago
lodged 162 days ago

Mesa,Maricopa,AZ
$111 per month
(24 month contract)
"Great reliability and speed"
"Tech support are morons"
"Good internet, bad TV"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

My Other Reviews

·Sprint Mobile Br..

I am on the 27/5mbit package, and the internet connection itself is decent. However, to get a good price you have to bundle with another one of their services.

This is lame because their cable service is downright crappy. If DVRs existed in the 80's, they would closely resemble what cox has now. I think cox just figured "hey, they'll take whatever DVR we give them and won't know the difference" so they just picked the crappiest one they could find.

You'd figure "I could go cablecard and use my own DVR, right?" Well, sort of, but not really. They provide really crappy tuning adapters that are very flaky, so some of your channels can disappear at random. Plus, they blanket flag all channels as copy once, so custom DVR solutions (e.g. HTPC) will be near worthless if your goal is whole home functionality. Most cable providers don't do this, but if you have the misfortune of being with cox...well, I'm sorry.

Also their installers have no idea what the hell they are doing when it comes to cablecards. Had I not been a technically minded person, we never would have gotten them set up proper.

Comments:

kfw

join:2001-11-20
Norman, OK

Reviews:

Cox Cable

The programing is terrible and I hate the 2006 DVR's they give us (with 2008 software). These people think we are idoits. I am fixing unbundle go for DIRECTV. At least I will have a better selections. The way they stack 3 progams and let you record only 2 sucks. COX NEEDS TO UPGRADE THIER EQUIPMENT). Sory I had to get that out.... COX TV = Garbage for progaming I paid good money to watch and have to watch again. It gets boring...

permalink · 2012-10-30 13:17:45 ·

Rob_ Premium join:2008-07-16 Mary Esther, FL	Re: Cox Cable Agree, just don't expect direct tv to work in a rainstorm. Many people are returning their crappy hardware. -Rob
	permalink · 2012-11-06 03:58:31 · ·

Rakeesh

join:2011-10-30
Mesa, AZ

Reviews:

·Sprint Mobile Br..

Re: Cox Cable

I used to have directv, never had any issues with rainstorms unless they were REALLY bad, and even then the outage wouldn't last long. You can easily get around that problem by using a bigger dish. Up north (canada) they use 24" dishes just to get a proper signal at all on ku band. Just use one of those down south and you'll never have any problems.

I've had more cable outages with cox than I had with directv. That is, hardly any worth mentioning.

Also, directv and dish both offer VASTLY superior equipment to cox. Cox DVR's have a ridiculously slow user interface and all sorts of bugs. I think they picked the cheapest brand available and just thought "hey, it has the letters DVR, that means they'll love it no matter how much of a POS it really is."

permalink · 2012-11-19 14:06:59 · Print ·

kfw

join:2001-11-20
Norman, OK

Reviews:

Re: Cox Cable

Rakish, Thanks for your comment, my Dad has Direct TV and loves it so much he cut off the cable company providing him with all his services. He uses Radio Internet instead of AT&T DSL that never got fixed...

Local Cox keeps getting more expensive and more of the basic goes into the top set boxes... Cox's choices of DVR are just stupid. I know of technology that reads between the signals to gives your local and expanded services. I am watching cable companies suing these people. If the outcome is good, (we know the cable companies put an enormous amount of money resisting this.) We just might get what we want at a cheaper price. COX raised their prices here again and I am dreading just looking at the bill, much less paying it…

permalink · 2012-11-21 13:14:46 · Print ·

Forums > comments on review of Cox HSI

Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 189 days ago

Las Vegas,Clark,NV
$18 per month
(month by month)
"Affiliated with Hostgator"
"Doesn't work yet"
"Low rates are no good to me if the product doesn't work. I really want it to work."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings well below consensus)

I've been a Hostgator reseller affiliate for 10 years, so I really wanted
Voipo to work for me. So far I'm not pleased.

Most of the time my phone doesn't ring at all - goes straight to voicemail.
Just now I called with mobile phone and it went straight to voicemail
without ringing. I left a voicemail and the voicemail isn't here.
Sometimes I can dial out, most times not. I have two phones plugged in and
only one rings.

Yesterday, in response to one of my tickets, a tech support person
configured my wireless router via join.me. He told me they were having
server issues, but he made all the configuration changes he thought would
help. Today, the phone is out again, and I've put in my 5th ticket in 4
days. Cheap rates are no good to me if the product doesn't work.

Comments:

nmlobo join:2002-11-02 Yorktown, VA	Not HSI related Isn't this an HSI forum? This user rated his telephone experience, not HSI
	permalink · 2012-10-03 05:44:07 · ·

Forums > comments on review of Cox HSI