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 Review by LazamairAMD 
member for 12 years, 108 visits, last login: 2 days ago
lodged 2 days ago
 Catoosa,Rogers,OK
 $190 per month- (6 month contract)
 about 5 days "Much better than AT&T DSL by far." "200GB/month data cap, extended lead time due to Digital Telephone." "If you need to choose between AT&T and Cox HSI, get Cox!"
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Got Cox HSI bundled with Phone and TV. Placed the initial order on Saturday, and was initially slated for a Sunday install (on Easter no less!), however, with the addition of Digital Telephone, the lead time was extended 3 days, mainly due to the porting of my existing number.
Installation was relatively painless. Received a Cisco DPQ3212 device for the Phone and HSI. New box needed installation on house for the digital telephone. Tech was very cooperative, and patient with issues with my wireless router. After install, nothing but speed.
12Mb/2Mb HSI line, with steady 16-20Mb downstream and 5-8Mb upstream. No complaints so far!
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 Review by UFO BOGIE 1
member for 4.9 years, 43 visits, last login: 4 days ago
updated 4 days ago
- Wichita,Sedgwick,KS
- $35 per month
- "Very Good Service, Very happy .."
- "None"
- "Going to stay with them ..!!!!"
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I had ATT. DSL, for about 4 years...., Just got tired of the run around. and the add ons, just time for a change. I had the 1.5 speed but the best thay could get me is 1.1 or 1.2 at the best.. So I went with Cox I've had it about 2 months so far,, so good.. I'm on the 7 mg speed now, but going to do the 3 months at $29.99, then go to the 1.5 speed at $26.99, I'm retired, can;t aford the good stuff,, plus I just do a little surfing and reading so that will work good for me. Will let ya know how it goes in a few months. Update 7/2/08...Very Happy with Cox.. Service has been very good... The 1.5 speed is alot faster than the 1.5 speed of the DSL that I had with ...ATT... Customer service has been real good & fast.. & get to talk to a real person faster too...... so I'm very happy with what I have.. Its 2/01/09 Been with Cox for awhile now.. very happy with the service.. I don't have any problems with them.. GOOD SERVICE..!!! Update 8/14/09... Still a Very good Service.. NO problems at all.. UpDate..8/14/11.. Well I left this area for 2 years. Went to the NW. part of Alabama, Had Comcast Service, it was a Bad...!! A lot of problems with the service, I am so glad to be back with COX.... BEST BANG FOR YOUR BUCK...!!!!!
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Review by blakej06
member for 6.6 years, 359 visits, last login: a few hours ago
updated 6 days ago
- Westwego,Jefferson,LA
- $65 per month
- "While on Promotion Very Good Speeds For Price"
- "Not as fast as other markets for the same price (ultimate) tier"
- "better than uverse in my area,faster speeds for better price"
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i have had cox since about 2003 and they have increased speeds over the years , before docsis 3.0 there were congestion issues now generally i get my speed 50/5 about 98 % of the time.
uptime during hurricanes (up to a month of outages) are horrible but usually it is very reliable.
some of the other cox markets have 150/20 Mbps download/upload. when your in a market with competition you can get discounts and promotions eaisly. I do not have phone or cable service i prefer landline.
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 Review by chip89
member for 276 days, 278 visits, last login: a few hours ago
updated 17 days ago
- Independence,Cuyahoga,OH
- $120 per month
- about 3 days
- "Speed , cost"
- "Good value for money , great service"
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I got the bundle with premier Internet (up to 24 Mbps ) and Cable Tv. It took three days between the order and the Install The tech did everything I asked He even Got me a couple free months of free Dvr service. Speeds have been increased many times From the speed I first got. I have had only one outage For a couple of hours in the time of a year. I pay 120 a month for this and cable tv. It is a very good value for my money.
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Review by PinkyThePig
member for 1.9 years, 425 visits, last login: 4 days ago
updated 19 days ago
- Tempe,Maricopa,AZ
- $100 per month
- "Very reliable"
- "Tech support is not very knowledgeable"
- "Great company"
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So far I have had Cox internet at 3 different homes and in all cases the internet was very reliable. The worst I have ever had in the case of down time is 3 hours max and at that point it self corrected and everything went back to normal. Regarding tech support... They seem to be able to help with basic things but anything advanced and good luck getting any answers that are consistent across several calls.
UPDATE: Moved to a new apartment complex about 3 months ago, was able to get everything setup when scheduled and have had no problems (Besides my router which is another story and isn't Cox's fault) changed services from my 15DL connection at previous locations to 25DL/5UL here and so far everything has been going smoothly including consistently above normal speed levels. Additionally when I had moved I had checked prices for century link (The only other provider) and their plans were the same price for half of the speed. So it really was a no brainer.
UPDATE 3/19/13: Still in the same complex but have changed my plan. I tried the weird cheaper TV they had for awhile (1-100 but missing big networks like spike, espn, scifi etc.) and never really liked it or watched it. Not to mention the cable box had massive overheating problems. Canceled that and got the ultimate tier internet as they had double most tiers but tripled ultimate (It has 150/20 IIRC up from 50/5) for 100 a month. Fantastic deal and has been working perfectly without issues since the update. Only compalint I have about it is no one told me that there would be a 50$ tech visit when I called in to order it. Installer was prompt and actually arrived at my place before I did and was willing to wait (ran late at work) so major props to him about that.
I lowered presales information by 1 point 4 -> 3 and upped value for money by 1 point 4 -> 5.
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Review by johnpd
member for 9.3 years, 2884 visits, last login: a few hours ago
updated 40 days ago
- Green Valley,Pima,AZ
- $65 per month
- "Very Reliable; Good price for the speed."
- "DNS server issues"
- "Good value for what you get"
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I have the "Preferred" service for $44.95/mo. Moved into a new home a little over a year ago. Got the bundled cable/Internet/phone services. I had no problem with the order and install process. I provided my own modem (Motorola SB5120). I had an initial problem for several months where the Internet would drop out on me and the only way to get it back was to power cycle the modem. I found out that the version of firmware in my modem was sensitive to noise and that a newer firmware corrected that. I called Cox Support and requested an update. The support agent said that Cox does not do that. Well several hours later, a firmware update came down from Cox to my modem. Except for that experience, I have had pretty good experiences with support. I have had some dropped speed issues a few times. That seems to be more common up in the Phoenix area. I suspect Cox was doing some work in the area.
Update: 01/23/2010
I have had very few issues with Cox now. I was upgraded to the "Premier" package (however it cost me an extra $10). Premier now costs me $59.95. Several months ago, Cox apparently upgraded our area. I noticed an increase in my SNR. I used to have signal numbers around 34-35. I now get numbers consistently around 37-38 with Download Power levels in the low single digits and Upstream Power levels in the low 40's. Those are the best signal numbers I have ever had. I receive download speed numbers many times in the low 30mbs at Speedtest.net. The one issue I (and a number of others) did run into was trouble with Cox's DNS servers. I would frequently get "page not found" errors even when I was within the same domain. I switched to OpenDNS and have had no problems since then.
Update: 12/15/2010
Several months ago I started having problems with my 4yr old SB5120 modem. I was about to replace it with another of the same model when I received a letter from Cox indicating they were about to upgrade the area to DOCSIS 3. I decided to purchased a SB6120 modem instead of a SB5120. After installing the new modem, I got an immediate improvement in speed. After a couple of firmware upgrades that Cox sent down and a router firmware upgrade I made to my D-Link router, my signals and speed are outstanding. Consistently getting 100mbps or over down and over 6mbps up on the Cox Arizona speedtest site. I am a happy camper. The "Premier" package is now $64.99.
Update: 7/10/2011
I still have Cox's Premier Internet service for $65. Several months back they gave us a "speed increase" from 20 to 22 mbps. However, they apparently cut back on the Powerboost which now lasts for just a few seconds. I was getting insane speed test results (130mbps +) prior to this upgrade but afterwards now get around the specified speed rate for the Premier service. Still very reliable.
Update: 7/25/2012
No real changes to my review. Same service (Premier), same hardware (SB6120). Have had no serious issues. Getting speed tests of 30+ Download and 6+ uploads.
Update: 2/26/2013
No problems to speak of. Our area was upgraded this month. With premier service I now have speeds of around 5o mbps up and about 13 mbps down. Can't complain.
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Review by ikyuaoki
member for 1.9 years, 252 visits, last login: a few hours ago
updated 43 days ago
- Wichita,Sedgwick,KS
- $136 per month
- "Ultra fast broadband!"
- "nope."
- "load balance & super fast performance scaled"
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the load balance is installed at a home by running two cable modems (DOCSIS 3.0 only) down to the single computer with windows 7 of implanted the load balance built-in by manually added the key in BTnet registry hive database and it runs smoother and more stable connectivity than previously single connectivity and does not double the bandwidth at a time but it provides the simultaneously for stable and fast delivery of a two virtual pipes.
2/2013 update: I got 600GB/cap over the two premier lines (2x 300GB/cap)
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 | | Windows Tweaks What tweaks did you make to obtain those speeds? | |
| | Reviews:
 ·Cox HSI
| Re: Windows Tweaks It can be done with windows 7 command prompt parameter settings to change the TCP parameters just like as TCP doctor.
Also you may want try to disable both flow control ethernet, QoS packet scheduler for best performance of your an internet without being a interruptted and you may want to disable the nagle algorithm under the registry editor by adding some parameters if you are a gaming that some games are running over the TCP port rather than using UDP port. | |
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| Re: What speeds? What package are you on? I'm on premier tier, depends range from 35Mbits to 85Mbits (powerboost for few seconds) downstream that I'm on bonded four channel downstreams and I'd say they are great a superfast and also I gets no lags for my gaming that due my own special configuration settings includes registry settings for TCP and ethernet settings a stuff. | |
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Review by cadillact
member for 6.6 years, 131 visits, last login: 22 days ago
updated 47 days ago
- Chula Vista,San Diego,CA
- Contract price not specified.
- "Cox did a major network upgrade in my area in the end of 2012"
- "As of today not really anything. Some people might say price but not me."
- "Well its either cox or 24 Mbit DSL."
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Well I got a IM from the "system" here to do a review of my ISP.
So its going to be based on 9 years with Cox.
Last 2 years in the apartment-----> No connection problems. Didn't test bandwith
Two years in the condo------> No connection problems. Didn't test bandwith
Five years in the house------> First 4 years no problem really. Did test bandwith
Now we come to the last year. After the last wildfire last year, that is when it started. It was slow only during peak hours. (I have now 15/2 premiere) I have had 2 techs out here and the problem is not at my house. Finally after some talk with an UBER specialist, it was "some" equipment along the route. Speed was good enough again in May-08 during peak hours. I have NEVER had any problems off peak hours. Before they changed my speed from 12/1 to 15/2 my upload speed when tested, was never off more than 30 kb always around 1.08 Mbit.
I have asked if my node is or was congested and one tech says it is and another says it's not.
Today, 27 July-08 when I tested my bandwith during peak hours. I was all over the place from 3 to 17 and everything in between. It is now July-28 at 1am and speed is back to fast mode again. The funny thing is that I have asked SEVERAL Cox techs this "What speed am I supposed to have during peak hours" Still have not got a straight answer from them.
So how long is peak hours?
Well it varies, the peak last longer during the weekend, usually to midnight in general. During weekdays it usually to between 10:00 to 11:00PM.
Speed during peak, this is for late July-08
Speedwise it varies, today was the worst I have seen for a while. But I usually get around 7-8 Mbit or better during peak. Enough for me to not call cox at least.
I still think the node is congested but I'm going to wait to see if it gets worse or better during peak. I need more tests before I decide to call Cox or not. I will also see later on when I play the more bandwith hungry games if I lag or not.
Feb-2013:
Well Cox has upgraded their network in my area so since oct-nov 2012 it has been superb. NO slowdowns, not even during peak hours. It took some time for Cox to do it.(a couple of years). But hey better late then never.
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Review by ahrimanishnu5
member for 9.6 years, 9 visits, last login: 50 days ago
lodged 50 days ago
- Baton Rouge,East Baton Rouge,LA
- $49 per month
- about 5 days
- "50Mbps connection often gets up to 75Mbps. They offer student discounts."
- "50Mbps connection is more often 20Mbps. They raise their rates a few dollars at least once a year w/o much notice."
- "I would drop for FioS service if it were avaliable. No real alternative presently at my current address."
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Cox service is a bit of a mixed bag. They wanted to charge a $100 install fee when I called to establish service. After three phone calls and proving that I was capable of reading a MAC address off the modem, they relented. Online customer service is hit and miss. The only tech I've interacted with at the house (Don) was excellent.
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Review by drquincy
member for 10 years, 131 visits, last login: 51 days ago
updated 54 days ago
- Las Vegas,Clark,NV
- $109 per month
- "Fast and reliable"
- "Not known so far"
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Just got a 150 Mbps "Ultimate" with COX. Still trying to figure out the bugs as I am not getting the max yet. I was told that there are some issues in my area and they are working on it. So far I hit 93 Mbps, which is fast but not yet what it supposed to be. While "up to" 150 is just that, and I understand that may not happen every day, I think it should be somewhere in 130-140 to be fair. We'll see what they come up with, but even now I can't complain. Will report back when (if) the issue is solved.
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