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Review by .

  • Location: Chalmette, Saint Bernard, LA, USA
  • Cost: $35 per month
great speed
Random system outages at least once a month
Decent.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Decent service. Random system outages at least once a month, but if subscribed to SMS alerts, they notify relatively fast with status and ETA for fixing outages.

(review was emailed in)
lodged 57 days ago







Review by robbyarng See Profile

  • Location: Chalmette, Saint Bernard, LA, USA
  • Cost: $35 per month
great speed
Random system outages at least once a month
Decent.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Decent speed. Random outages at least once a month. If subscribed to SMS alerts, relatively fast notification on ETA of restoration of services.

member for 64 days, driveby review (so far)
lodged 64 days ago







Review by master_d See Profile

  • Location: Oceanside, San Diego, CA, USA
  • Cost: $89 per month (24 month contract)
  • Install: about 17 days
It's Fiber
Provided router is not optimized for the speed
Great! (if you can get it)
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My neighborhood has been wired for gigablast fiber internet for about 18 months but it has taken me this long to dip my toes in the fiber pool. I ordered service (online) the 2nd week of Feb but my official install wasn't until the 3rd of March.

About 10 days prior to my install date, I got a call from a Cox technician saying he was pulling the fiber from the pedastal to the side of my house. This was done without anyone home or able to answer the door.

On the install day, the tech came by around 8:15am to get it set up. After speaking with him, we decided it was best to install the ONT on the inside of the garage near the washer/dryer and use existing cat5e to wire from the ONT into the office where the provided router was installed (Netgear R6300v2). The total loop of Cat5e, which was previously installed by AT&T, is maybe 40-50 feet. He finished at around 10:30am after testing the line and deeming it working. I had to leave about 15 min prior to his finishing so I wasn't around to see for myself. He let himself out and closed the garage without issue.

When I arrived home I promptly ran a few speedtests and was slightly disappointed with the results. It seemed like my download was capped at around 400mbps and about 500mbps up regardless of the server I chose. Something didn't seem to sit right with me and so I investigated further. Luckily, I had an Asus RT-AC68U on hand with the latest asus firmware which I plugged in and initally got no signal on the WAN port. I had to clone my desktop MAC address for the ONT to pick up the new router... but after it did, the first speedtest I saw was in the 900 range up and down. Latency is in the single digits as well.

I've only had the service for 2 days but my router has shown no signs of any disconnects or loss of signal so far.

The webpage displays a 1TB data cap for "Gigablast" tier internet but when I go to the data meter site, it gives me an error stating "The Data Usage Meter is not currently available for your account. Overage charges for data usage will not apply." which leads me to believe that for the time being, the data isn't capped (YAY!)

Update 4-26-18: I updated my commercial Asus router to a Ubiquity Edgerouter PoE and Unifi AP Pro access points. The Edgerouter is vastly superior than the Asus was and can consistently get ~950/950 mbps on speedtest.net to nearby servers. Also, the service went down on 4-8-18 for about 2 hours around 1pm and was a neighborhood wide issue. Since the service was restored, I haven't had any other problems.

Update 2-18-20: Cox has updated it's ToS to enforce the 1tb cap even on fiber accounts. This is a bummer to be sure but with no other good alternatives available, this will be the new normal. Unfortunate for sure.

Update 8-20-20: Cox has so very graciously (::eyeroll::) increased its cap to 1.25tb. Also they've begun offering a 500/500mbps fiber package for $69 per month.

Update 11-19-21: Cox was offering 24 months of unlimited data cap so I jumped on the offer. Symmetric fiber with no cap is back to what I originally had when I ordered 4 years ago.

member for 22.6 years, 2438 visits, last login: a few hours ago
updated 2.1 years ago

lagunajim
join:2001-12-26
Newport Beach, CA

1 recommendation

lagunajim

Member

Gigablast in the OC

I've had Gigablast here in Newport Beach for a couple of months. It's consistent.

Test sites show 850-920, and I think they are simply incapable of testing me all the way up to 1Gb. Based on past experience with Cox, the speed is there just not "test-able" -- even with (or especially with) the Cox-provided speedtest server.

FYI using a Netgear Nighthawk X10 router and a hardwired 1gb enet cable.

Review by dlarkin_dc See Profile

  • Location: Alexandria, Fairfax, VA, USA
  • Cost: $84 per month
Internet speeds stable and consistely close to plan limit.
Personable but ineffective tech support, poor DTV quality (dropped after 1 year)
Okay for Internet.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

UPDATE 1/8/2021

Email has been rock solid for many years, wherever needed to be resolved in 2015 got fixed. I've also learned that new subscribers won't get email service. But so many have Gmail, etc., it's not likely to be a problem.

I switched from Preferred 50/5 to Essential 150/10 at $60 just for the 5mb upload increase. When I need it, that lowly 10 is still double. Since the upgrade Cox have moved the rates and prices up, 180/10 and $84. I don't have hardware or support fees, using all my own modem, router, mesh. Last I looked, a year of Cox's rental fees would buy all these items, and better ones too. At least Cox's is better than most ISPs hardware.

The internet speeds are always there when I run a test and ping times are acceptable, but jitter and lost packets are a problem - especially at peak load times, prime-time, when streaming service apps struggle with this issue. Some services are worse, but that their apps adaptability. Still, it's worth sharing and that over the last year this has been an increasing problem. Gaming over the internet is always annoyingly "laggy" because of the jitter and packet loss. I'm continuing my investigation in to this problem and I'll post an update.

For anyone new, moving into the area and starting with an ISP, Cox just doesn't make sense any more. For comparison, FiOS is offering 200/200 for $40 for a few years.

UPDATE 1/24/2015

Been on Cox Preferred internet plan for 12 years. The speed is now 50/5mbps. In tests I see a very steady 43mbps. The reliability of internet is great, outages are extremely rare... only two on the last 12 years. The speed and low latency makes for great streaming, Netflix HD (8.3mbps), VUDU HDX, Amazon HD never have an issue and should be capable of streaming 4K/UHD.

The Preferred plan data cap has been dropped from 300Gb to 250Gb, though I rarely go much over 50% despite streaming 90% of my TV viewing.

I can't say it's been all rosy with Cox e-mail service. That's been a roller coaster ride the last year, with outages, login problems, and e-mails delayed. It's flaky/patchy and I'm not happy with it - though it's never been a critical issue either. There's ongoing threads about these e-mail issues in the Cox HSI forum, but it's long past due being resolved by Cox.
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UPDATE 6/2/13

Been seeing Netflix Super HD on our devices and (after Neflix fixed some glitches) that has been working fine.

Also, about that free McAfee software... I've dropped it for AVG after McAfee let bad virus in and I found four others after rebuilding my OS.
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UPDATE 4/11/13

Just received a price hike on the internet, an extra $4 / month. I'm still on Preferred listed as 15/2 (SpeedTest.net usually tests 17-20/3 over the last few years) and I've never had bandwidth issues, even streaming Vudu HDX.
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UPDATE 1/31/2011

Dropped all television from my plan today and keeping the internet service only.

Why? Two reasons:
(1.) Picture/Sound Quality - I was fed up with the picture and sound quality issues due to compression and distribution problems. Shows from streamed or by antenna have crisp and clear picture and sound quality.
(2.) "57 channels and nothing on" Syndrome. Well, maybe 300 plus channels, but we watch a handful of shows a week. All but two are available OTA, the others are streamed online free or 99c an episode.

So that I guess that takes me to a 3rd reason...
(3) I'll be cutting $82 from my bill, a cost I don't need for my television viewing habits.

No regrets. In fact, I'm excited to be seeing shows clean and clear again, for free.
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UPDATE 11/8/2010

A month after finally getting a real body (a tech with a face, name and cell#) assigned to the ongoing PQ issues... nothing has been improved. In four weeks only one frequency/channel has been addressed and so far without improvement. All other channels are still experiencing minor but annoying problems.

As I now know how Cox address these issues, on a per channel/frequency basis, I am keeping a log of the channel/frequencies and PQ issues when they appear... six regular offenders and counting. l'll be a lot older and greyer before this is resolved at the rate Cox gets things done. My tech told me he escalated internally and suddenly things happened. That it had to get to that stage is a sad reflection on Cox field service/response in my area.

Simply put, there appears to be a significant distribution problem in my neighborhood for HD DTV services from Cox.

I expect I'll be switching to FiOS, or a combination of OTA/ClearQAM/IPtv in the next couple of months to get better PQ and save money to boot!

The internet has never been to problematic, so I'll probably keep that.
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UPDATE 9/26/2010

It's been a few weeks since the last tech visit, so far ABC/NBC/Fox and major network stations are always fine but I am seeing infrequent snow/microblocks on every other channel at any time of the day or week. The Wed to Sat picture quality degrading is just as bad but non-network stations, BBC/SyFy/WDC are horrible. The way-out-wacky jitter seems to have gone too, better for my VOIP.

I expect I'm seeing a band-aid solution to local newtork load/congestion. Or maybe the change is the neighbors migrating to fiber

I've shaved my ratings back to reflect the current situation.
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UPDATE 9/15/2010

On the internet I am seeing the same performance now for months, and it is acceptable, with a few caveats. Occasionally the DNS goes offline, I'm getting outrageous jitter so it's affecting my VOIP.

Worse still my DTV service is prone to breakups and freeze-ups on Wednesday through Saturday, 9am to midnight. The tech support has gotten very poor, a tech came out to my house said everything was perfect, but snipped off and remade every connection and then blamed the model of my STB. He said Cox didn't have any replacements but he'd get one for me when he could. So what... leaving me with unwatchable TV four days out of seven? Tech support on the phone will only reset by STB, and that does no good.

The service I'm paying for has gone from, "Eh, but I can live with it." in December to, "I am so ready to switch to FIOS." in the last three months.
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UPDATE 3/26/2010

Seems like the spotty performance is gone, and I'm now bonding 3 channels. Whenever I test I'm usually seeing data rates about 11/3 (the plan is up to 12/5) so it's carrying Skype and VOIP without any problems.

Calls to Cox... I still get some great phone staff on the phone, clear talking, helpful, great attitude, but the grouches are taking over 2:1, IME.
Call wait times have been getting longer too.

I have added digital cable TV to my plan 3 months ago. That review is still in progress... oh, so not smooth sailing.
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UPDATE 1/22/2010

In the new year I upgraded my modem to Surfboard 6120 and I'm seeing two channels bonded. Initially I saw snappier loading of web pages and large downloads are quicker. But,over the few weeks I have been seeing the up/downstream signal levels and SNRs drift about, sometimes close to acceptable limits. Sometimes I get nothing when a page should load and spotty performance. I am keeping an eye on this.
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UPDATE December 2009

Having called in to verify the costs, to compare to FiOS, for digital TV Cox offered same cost as I was at gateway, 2 tiers and a HD DVR. I snapped up that deal and took the plunge. So far the picture quality has varied wildly and the DVR performance is barely adequate. I'll post a full digtial television review when I'm done figuring it all out.
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ORIGINAL REVIEW

Been a COX HSI customer for close to six years... I picked up a modem/service pack (a Motorola Surfboard and 50ft of co-axial cable) at Circuit City. I just hooked it up at home, phoned Cox to activate the service and I've been online almost non-stop since - we've only had two short outages!

FYI - We're on our second Surfboard now, they do have a lifespan.

The COX support people are friendly but the tech support is best when guided by a geek (me, in this case) who knows what needs to be fixed otherwise you'll be chasing down blind alleys, but all tech support has gone that way it seems.

I think, when I started using COX HSI, the speeds were 5/2. COX always upgraded the speeds for consumers as the higher speeds became available. The currently cited speeds are up to 12/5 and that is what we usually see using Speedtest.net

The McAfee VirusScan Suite that you can get free as COX HSI subscriber is worth about $50 in software and $20/yr in virus scan updates.

I get the HSI bundled with the cable analog TV service from COX and the cost of the combination is begining to be be uncompetitive, at $103/mo. For a little more I can get Verizon Extreme HD and 50/20.

member for 14.5 years, 250 visits, last login: 1 day ago
updated 2.1 years ago


BackdatedInt
@cgocable.net

BackdatedInt

Anon

Reviews

I believe this Cox Communications Co. needs persons like yourself, keeping them up to date with products of Services rendered.

BackdatedInt,

dlarkin_dc
join:2009-08-24
Alexandria, VA

dlarkin_dc

Member

Re: Reviews

Yeah, at the rate I'm seeing neighbors switch to FiOS or dish, and with my own experience with what Cox can offer, in terms of product and service, I really don't think Cox care about the customer. Maybe they can't afford to address the hardware or tech problems to allow them to compete. Ironically, I get Cox junk mail 2 to 4 times a week... each one promising a brighter future if I sign-up to pay over the odds for a bunch services I don't need, and which Cox can't even compete on pricing, or quality.
jgantes
join:2002-06-12
Rancho Santa Margarita, CA

jgantes

Member

Terrible, Horrendous HDTV Quality - Internet is solid

So much compression and macroblocking it's absurd. Keeps getting worse too. I love that they offer 55mbps speeds now... uh... how about allocating some of that to HDTV.

DirecTV and DISH destroy the quality of COX. Might be switching soon.

dlarkin_dc
join:2009-08-24
Alexandria, VA

dlarkin_dc

Member

Re: Terrible, Horrendous HDTV Quality - Internet is solid

Yeah, the compression is not good, the lousy distribution in my neighborhood seems irreperable, and to cap it all off the tech support for digital TV is useless.

So I finally cut the television service altogether.

Review by N10Cities See Profile

  • Location: Lavaca, Sebastian, AR, USA
  • Cost: $268 per month
  • Install: about 1 days
  • Caps of 2 gigabytes/month
Fairly consistent speeds, friendly customer service
none so far
Very fast service, compared to other solutions locally.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Currently using the Cox Bundle.

Phone quality is excellent, TV picture quality is great with no pixelation encountered so far at any time of the day. Currently subscribed to Premier Internet tier and am getting very consistent up and download speeds at most times of the day.

I have heard we have DOCSIS 3 service now, but need to save the green stamps to get a compliant modem so I can enjoy the new speeds, but currently using an Arris eMTA which is working very well for me..

Update! 3/30/11. Upgraded to the Cisco 2850 Gateway device so I would be DOCSIS 3.0 compliant (still running Premier) and it REALLY boosted my speeds. Last test on Speedtest.net was 62 Mb down / 5.5 Mb up.

Recently got an HD TV and upgraded one receiver to HD (no DVR). Picture quality has been excellent.

Highly recommended service!

Update 10/5/12

No changes. Service still rock solid...

Update 9/16/14

Currently using Ultimate Tier and no TV. Consistently pulling 170-180 Mb/sec on speedtest (i know, i know, boost...but still fun to watch). Streaming Netflix works perfectly with no lag as well as high throughput downloading content from Steam, Origin, etc. Highly recommended.

Update 7/29/2017

Still on Ultimate Tier and no TV. Last speedtest was 377Mb down / 32 Mb up. Upgraded to a Arris Surfboard 6183 a couple of years ago. Other than the 1TB hard cap on data, still pretty satisfied with service. I have access to FTTH via the local phone company (Pinnacle Communications), but I would have to pay double what I am paying now, for half the speed I am getting now. So won't be switching anytime soon unless Cox starts doing some stupid stuff in regards to lowering the cap or crippling up the service in some way.

Update 9/5/2019

Upgraded to Cox Gigablast (D3.1) in August 2019 as well as Cox Contour TV service. The Contour is very user friendly especially for my technophobe spouse who can record shows 2 at a time using DVR service. Video quality is excellent as well as consistent Internet speeds. Am encountering an issue where the main Contour 2 receiver is locking up occasionally (plenty of airflow and connections are tight). Will see if trading unit for another one will resolve that issue. Overall am very happy with current services. Local office personnel are very helpful and friendly.

Update 7/2/2021

With my package deal going away, my cost of service with Cox including Gigablast, Contour, and Telephone (which I don't use), has increased to almost $260 a month (originally was around $200). I will be cancelling service with Cox and moving to Dish Network for TV ($80ish dollars a month for 2 years) and Dobson Fiber (previously Pinnacle Telecom) Gigabit FTTP Internet (1000/1000) for $150 a month (no caps).

Had no issues with Cox service and as I have mentioned before, they were very helpful and the service is excellent. Would highly recommend their service if you happen to live in the Western Arkansas area. But after looking around on their website and experimenting with removing particular items from my service, my costs would have actually gone UP no matter what I removed or added. So I am going to try these other services and see how they fare.

I had Dish years ago and had no issues with their service. That was back in the day where you could install the equipment yourself and could point the antenna using a utility that was on the receivers to get the strongest signal.

I talked to a gentleman with Dish and he was very helpful getting our new service set up and threw in the better Hopper equipment than the website offers for no extra charge. So will see how it goes. I have been wanting to go to FTTP Gigabit for a long while. These new services will reduce our bill by $30 - $40ish dollars a month. Enough to keep the missus happy

member for 21.8 years, 6568 visits, last login: 3 days ago
updated 2.6 years ago


Review by dsl10102 See Profile

  • Location: Mission Viejo, Orange, CA, USA
  • Cost Contract price not specified.
Reasonable speeds and reliability thus far
Simple modem was a little pricey
Reasonable value
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Professionally performed installation. Simple modem a little pricey.

member for 22.6 years, 1674 visits, last login: 142 days ago
updated 3 years ago







Review by rmoonin See Profile

  • Location: Henderson, Clark, NV, USA
  • Cost: $120 per month (12 month contract)
  • Install: about 5 days
Very fast and reliable
It is expensive
For business applications it is good
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

It cost me only 20 bucks more plus the $75 installation fee and I upgraded to the one gig speed with Cox. Installer was very experienced and a pleasure to deal with. He recommended the Netgear router and although mine is about a year old it worked well. I have high nd Lenovo workstations at my offices and speeds were pretty high (700+) most of the day. In the early morning I was able to get 940 which is pretty incredible. I depend upon high quality internet and Cox delivers. At my office location in Pennsylvania I am stuck with Comcast which is the world's worst company to deal. Gotomypc software works well.

I link my New Jersey office which has FIOS with my Nevada office which has COX HSI. Fios is running 25 up and down. Cox is running 50 down and around 8 up. The cost of around $120 is about the same. Yes this is very expensive but when your livelihood (accounting business) depends upon it then you bite the bullet and pay for it. I cannot see much of a difference between the two although I prefer FIOS as the throughput seems faster on the Verizon network. I wish we has fiber to the curb but that is generally only available at the Las Vegas casinos. There has been virtually no downtime on Cox. Installation was fast and professional. In the long run it has helped the business since I am able to access large tax files without any problems. Videocam between the two offices is not perfect but acceptable.

I am updating my review of Cox. For several reasons I upgraded to their Ultimate service. It is expensive but they are the only game in town offering 150 speed. Tech support is excellent. Installer was top notch. Reliability which is super important is there. Sure I have had to reboot the modem a few times but that is no big deal. I am waiting to see how fast Century Link will bring 1 gig speed over to Henderson,Nevada. Competition is good for everyone

My office in NJ uses Verizon FIOS and here in Las Vegas we continue to use Cox Ultimate. We have been using a standard service like gotomypc.com. The quality and ping of the connection is excellent. Virtually no downtime with Cox. Once in a while I have to restart the modem but that is done when updating Windows products. No big deal. Essentially you get what you pay for.



If you have to link offices you really need to at least 50 at both ends. Both Cox and FIOS are good companies and you get what you pay for. You are not going to get high speeds for $40 bucks a month. Running a business requires an expenditure for quality internet service and quality computers at both ends. You spend money to make money.



member for 23.6 years, 1750 visits, last login: 42 days ago
updated 3.1 years ago

rmoonin
join:2000-08-05
Newtown, PA

rmoonin

Member

Update on Cox

I use Cox Ultimate service and it has been a pleasure dealing with the. Speeds hit 180 which is terrific. I link my Nevada office and New Jersey office. Unfortunately in NJ I have to deal with Comcast which is horrible and have to contend with lower speeds and more importantly unreliability by Comcast. Yes it is expensive but when you are working with large data files you need that speed. Computer equipment is state of the art but in a commercial environment you do not cut corners. Cox tech support is excellent and I rarely have issues with them.
sparky007
join:2011-08-25
Phoenix, AZ

sparky007

Member

Trace route

Would be interesting to see the trace route path between the two offices.. See where you data goes.
rmoonin
join:2000-08-05
Newtown, PA

rmoonin

Member

Update of Cox HSI

I am running between 180 and 200 which is not bad. I had two techs spend a few hours trying to get the speed up to 300. They really tried but the infrastructure just cannot handle it. They tried swapping out cable modems and tried to adjust what they could but no luck. Reliability is pretty good. I wish they provided fiber to the curb but they don't. This is high end area of Henderson, Nevada (near Las Vegas,Nevada). You get what you pay for as I am paying around $110 a month. It is not quite as good as the FIOS I have in my New Jersey office but beggars can't be choosy.
Demetrius887
join:2008-07-12
Las Vegas, NV

Demetrius887

Member

Re: Update of Cox HSI

You have a 16x4 modem right? the 300 ultimate package won't run on a 8x4 modem.
rmoonin
join:2000-08-05
Newtown, PA

rmoonin

Member

Cox upgraded speed at no additional charge

I am using the Cox ultimate speed package. This is being used on a high end Lenovo workstation (P500). I am consistently getting speeds of around 220-240 which is just excellent. I paid the $40 and had three of their technicians here trying to get the 300 speed as advertised. It really can't get it done until they bring fiber to the curb which they won't do. I am pleased with the service. i depend upon an excellent connection since i do so much tax work on line. In my NJ office I use Verizon FIOS which is the gold standard as far as I am concerned. Connecting to FIOS and Cox is fast and easy using gotomypc.com. Essentially you get what you pay for. Century Link (local phone company) advertises one gig service but that is really only available on the Las Vegas and a few other places. i will stay with Cox any day.
rmoonin

rmoonin

Member

Better speed on your router

I spent the $300 and got the top of the line Asus 3200 router. I works well with Cox supplied modem. No real issues.
rmoonin

rmoonin

Member

You get what you pay for with Cox

It has been almost two years since we got rid of Comcast which was replaced by Verizon FIOS. Comcast must sendme 500 pieces of junk requesting that we go back to them. Comcast is truly a shlock company. While Cox does not provide fiber to the curb their service is still excellent. With good equipment we get around 250 speed in Las Vegas. There is a major switch (by a company called Switch) which is not far from here. Cox is tied into the switch so pings are excellent and overall throughput is really fine. Connections between FIOS and Cox using gotomypc.com are fast and reliable. My suggestion as a business person is to go with reliable vendores like FIOS and cost so can you can run your business. If you want to spend hours on the phone with incompetent people then use Comcast. They spent a fortune acquiring NBC/Universal instead of replacing junk switches. The only ones benefiting is Brian Roberts and his family and nobody else.
rmoonin

1 recommendation

rmoonin

Member

Cox HSI

I have the Cox Ultimate Service which is about $100 a month plus a $10 modem rental fee. I am using high end Lenovo workstation (P500) for my CPA practice. The tech was young but very knowledgeable. I am getting an incredible 340/38 speed. I am really impressed. Having had a horrible experience with Comcast (the shlock internet service) and this experience has been wonderful. You really need a high end card to get these kind of speeds. I am also getting about the same 300+ speed on the high end Lenovo Yoga laptop. I work a lot on the computer for my business and do not want or need any problems. Reliability with Cox has been excellent. You get what you pay for.
rmoonin

rmoonin

Member

Cos has gone downhill fast

I used to get reliable high speed using their gigabyte service. There are more outages and they have throttled down the speed from 700+ to around 240. Cox will not upgrade the lines period and no competition here in Henderson, Nevada either. Centuryn Link will not put in fiber to the home either.

WiseOldBear
Laissez les bons temps rouler!
Premium Member
join:2001-11-25
Litchfield Park, AZ
Motorola MB8600
Synology RT2600ac

WiseOldBear

Premium Member

Cox Corporate Mission is GREED

Like so many privately owned companies that started as providers of a needed service, Cox and the family that owns the stock has detoured away from the original path to the road labeled give me the money now. The infrastructure is coming apart, their response to network issues is slow and non-existent if spending money is required. And let us not forget they started as a cable tv provider and the internet thingy was a cool add-on. Now they price themselves in such a way that cord cutting is growing and that costs them real money. I think internet services should be like electric and water and be well regulated and available to all.
rmoonin
join:2000-08-05
Newtown, PA

rmoonin

Member

Re: Cox Corporate Mission is GREED

Until Century Link comes in and provides fiber to the curb the connection will get slower and slower on Cox. I would change in a NY minute but there are no alternatives out there.
rmoonin

rmoonin

Member

Cox Update

I have had issues with Cox internet just going down and 2020 it happened far too many times. I am using their "ultimate" service which is really paired cable lines.However lately the reliability has gotten somewhat better. This morning I was able get get 900/34 and you cannot get much better than that. The new housing developments in Las Vegas/Henderson are getting fiber to the curb but Cox refuses to upgrade the upgrade to fiber to the curb. Century Link which is the only competitor is offering me a speed of 10 which is not much higher than old old DSL speeds. This is a high end development not far from the Raiders training camp so I know the infrasture is there. I just do not want random outages from Cox. Cox can easily afford to upgrade to fiber. I just wish Verizon FIOS was available here.
rmoonin

rmoonin

Member

Coz has improved

I have upgraded my desktop computer with the latest internet equipment. The speed test today was 934/34 which is absolutely fantantic. Cox has not gone down very often as it used to. Tech support at 2 am in the morning is excellent. The cost is not cheap but i use the system for my business so it is well worth it. I think we could even higher speeds but Cox refuses to bring fiber directly to the home unlike Verizon FIOS. FIOS will never be available here in Las Vegas/Hendersn Nevada. Century Link is the only competitor to Cox and their top speed is 40 which is kind of a joke.

Review by dutton4 See Profile

  • Location: Virginia Beach, Virginia Beach City, VA, USA
  • Cost: $70 per month
Customer Service is good. Service rendered is excellent.
Good company!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I am receiving the Internet Preferred 150 package from COX. I am using my own cable modem and router. I have been with this provider for over 30 years. I am satisfied with the service rendered. If there is an outage, I call and receive a refund. I have never had a problem with their customer service or with their technical service.

I would like to have the ability to try another provider for the sake of comparison but COX is the only wired provider available.

member for 3.5 years, 2 visits, last login: 3.5 years ago
lodged 3.5 years ago


Review by danielwrites See Profile

  • Location: UnitedStates
  • Cost: $54 per month (12 month contract)
  • Install: about 1 days
  • Caps of 1 gigabytes/month
Very reliable. Fast downloads too.
Substandard upload rate hinders video-chat.
Requires router QOS to remove lags.
Pre Sales information:
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The severe 17:1 download vs upload ratio can cause lag (because the upload allotment is so tiny); however, with a router's QOS feature, the problem is fixed and then the service works nicely.

member for 3.8 years, 88 visits, last login: 1.9 years ago
lodged 3.8 years ago







Review by RemixF See Profile

  • Location: West Warwick, Kent, RI, USA
  • Cost: $64 per month (12 month contract)
  • Install: about 3 days
  • Caps of 1024 gigabytes/month
Super fast speed, very reliable service
Data caps restrict ability to take advantage of speeds
Get Unlimited Data if you anticipate on heavy internet usage
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've had Cox HSI for a little over a month, in addition to helping family members previously with their bills and Internet-related problems. Setup was simple, I opted for a Self-Install Kit with our own modem and router. Being in a crowded apartment setting, I opted for a DOCSIS 3.0 32 Channel modem as it would be capable of providing us the speeds if I opted for the next package, while also giving a more consistent connection in an environment with over 100+ apartments. The equipment I'm using is an Arris SB6190 (retired from my home, upgraded to DOCSIS 3.1), and the router is an Asus BlueCave. The only issue I had during setup was missing the 7-day deadline to actually hook up the equipment, it appears Cox will cancel your order unless you register a modem and it's online within 7 days of purchasing. The internet package is Cox Preferred 150, and every test I've run over Ethernet has given me 160-170 Mbps, with an upload of 12-13 Mbps. I pay $59.99 before tax for this package, which I feel is a bit high of a price considering the speeds, but at least it's not DSL. Power is consistently between -2 and +2, with most channels laying around 0 dBmV. For what it's worth, it has been a fairly easy process purchasing and setting up our equipment from Cox, and certainly better than some of the other ISPs I've dealt with.

member for 8.2 years, 605 visits, last login: 1.8 years ago
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wcnghj
join:2008-05-01
Simsbury, CT

wcnghj

Member

Fios?

Hi,

I thought Cox didn't have data caps in Rhode Island. Has this changed? They only charge $44.99 for this package and include a free modem/router at FIOS eligible addresses.

Thanks!