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Cox HSI page on DSLReports
Six Month Rating

Reviews:
bullet 1571 reviews (875 good) (314 bad)
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Review by intel1212 See Profile

  • Location: Henderson,Clark,NV
  • Cost: $68 per month
  • Install: about 3 days
Good "Reliable, good tech support (Cox techs participate in forums here..)"
Bad "Really none, except my perception that the price is high -- no "
Overall "Reliable, fast -- seems to be better value then Embarq"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·VOIPO
UPDATE 9/27/2014:

Still with Cox. They raised prices, then raised speeds (have the Moto SB6121). Still only using service for IP connectivity. Have had a couple of problems, but support has been very good from Cox. Example of support includes calling for assistance earlier this year on a Saturday and tech came on-site to house ~2 hours later (their problem with cabling between house and their network).

UPDATE 7/11/2013:

Still using Cox HSI, no phone or TV services. Moved to new ASUS NT-66U router using standard ASUS firmware. Still great performance from Cox and my overall home network. I did downgrade my service from Premier to Preferred, going from $68 to $55. I constantly get ~30 Mb down, ~6-8 Mb up. That is plenty for me. Still think the price is on the high side, but again, no "real" competition in the LV/Henderson market (please, Centurylink users -- there is no comparison in speeds, period). The tech support on dslreports.com forums is outstanding. There are a couple of techs that monitor and answer questions.

*******************************************************************

UPDATE 1/16/2012:

I only use Cox services for IP (no phone or TV services). Moved to a Linksys router WRT54GS, running Tomato USB and also have a Motorola SB6120 modem. 2 major benefits of this move. 1) Faster download and upload speeds, and 2) much, much more stability in my Voip services -- IF there are some type of network issues (whereas before, I had to always reboot my Voip adapter). The stability of the Voip service I attribute to the Tomato USB OS on the router -- Highly recommend this version. Had a few connection/reconnect issues last spring, but tech support fast fast, quick, sent tech out and re-provisioned all cable connectors from my house to street -- solved problem. Highly suggest using dslreports forums to report/discuss issues you might see, excellent resource of information from all members here. Overall, happy with Cox IP services. Feel price for premier level is on the high side (and they just raised the price $1 from $63.99 to $64.99), but there is really no other competition in town for the speeds I am seeing.

member for 6.7 years, 156 visits, last login: a few hours ago
updated 4 days ago

Comments:

Review by N10Cities See Profile

  • Location: Fort Smith,Sebastian,AR
  • Cost: $116 per month
  • Install: about 1 days
Good "Fairly consistent speeds, friendly customer service"
Bad "none so far"
Overall "Very fast service, compared to other solutions locally."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)

My Other Reviews

·World Lynx
Currently using the Cox Bundle.

Phone quality is excellent, TV picture quality is great with no pixelation encountered so far at any time of the day. Currently subscribed to Premier Internet tier and am getting very consistent up and download speeds at most times of the day.

I have heard we have DOCSIS 3 service now, but need to save the greenstamps to get a compliant modem so I can enjoy the new speeds, but currently using an Arris eMTA which is working very well for me..

Update! 3/30/11. Upgraded to the Cisco 2850 Gateway device so I would be DOCSIS 3.0 compliant (still running Premier) and it REALLY boosted my speeds. Last test on Speedtest.net was 62 Mb down / 5.5 Mb up.

Recently got an HD TV and upgraded one receiver to HD (no DVR). Picture quality has been excellent.

Highly recommended service!

Update 10/5/12

No changes. Service still rock solid...

Update 9/16/14

Currently using Ultimate Tier and no TV. Consistently pulling 170-180 Mb/sec on speedtest (i know, i know, boost...but still fun to watch). Streaming Netflix works perfectly with no lag as well as high throughput downloading content from Steam, Origin, etc. Highly recommended.

member for 12.4 years, 5202 visits, last login: 2 days ago
updated 15 days ago

Comments:

Review by terabyte See Profile

  • Location: Phoenix,Maricopa,AZ
  • Cost: $99 per month (24 month contract)
Good "Consistant speeds"
Bad "Not what advertised"
Overall "There Data Usage Meter is inaccurate"
Pre Sales information:
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(ratings match consensus)

Three complaints about Cox's Ultimate HSI:
1. Advertised speed 150Mbps down, Cox website tests at 180 Mbps, Speedtest.net 80 Mbps.
2. Data Usage Meter is inaccurate-reports 18 Gbps per day usage even on the two weeks I was out of town on vacation.
3. The Preferred and Premier HSI tiers received a free speed increase but Cox has done nothing for the Ultimate tier customers.

member for 4.2 years, 10 visits, last login: 49 days ago
lodged 49 days ago

Comments:






Review by otom8 See Profile

  • Location: Henderson,Clark,NV
  • Cost: $60 per month
  • Install: about 10 days
Good "Nice and fast - connection is working well except with one device/service"
Bad "Repeatedly getting logged out of Xbox live"
Overall "Better than CenturyLink, but Xbox Live problem is very frustrating"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·CenturyLink
Aug. 8, 2014: Price on bill was as expected. I did not get connected until about 10 days after subscribing, so I called, and Cox gave me a credit for the days I wasn't connected -- that was a big plus. About a week into the new service, all seems to be working well (desktops, laptops, tablets, phones, reliability, connectivity, bandwidth, etc.), except that Xbox live keeps getting disconnected. I kept both my old Internet service (including modem-router that came with it) for about a week, so I could compare both services. Xbox live works perfectly fine with my previous service, but it is intermittently disconnected with the new Cox modem-router. The modem-router is a Ubee DDW366. Cox's tier 1 and 2 tech support have not been able to help me with this problem, so I am going to switch out the modem-router with a different brand at the Cox store, and see how that goes. (This is odd since I'd expect that a significant number of Cox's HSI customers use Xbox live, perhaps Ubee is a new brand for Cox?)

member for 1.5 years, 3 visits, last login: 52 days ago
updated 54 days ago

Comments:
sparky007

join:2011-08-25
Avondale, AZ

Need to adjust your QOS

Most Cox users use either Motorola or Cisco for their modems / routers..

I got a Cisco DPC3010 modem with a Cisco RV042G router.

You should be able to adjust your modem's / router QOS setting to prevent disconnects from your XBox.

otom8

join:2013-02-25
Henderson, NV

Re: Need to adjust your QOS

Thanks a bunch - great info.
P.S. I did wind up adding port forwarding in the Ubee's settings for the Xbox's (fixed) IP address (UDP and TCP for ports 88, 3074, 53, 80), but that did not resolve the problem.
sparky007

join:2011-08-25
Avondale, AZ
Reviews:
·Vonage

Re: Need to adjust your QOS

Might want to take a look at this.. Looks like your not the only one with Xbox issues and Ubee modems / routers.

»forums.xbox.com/xbox_forums/xbox···661.aspx

»forums.xbox.com/xbox_forums/xbox···301.aspx

Also you might want to put the Xbox in the DMZ zone.. Let it have a direct connection to the internet.

Review by Scotty See Profile

  • Location: Bellevue,Sarpy,NE
  • Cost: $64 per month
  • Install: about 1 days
Good "Cox HSI just doubled our speed for the same price!!!!!"
Overall "Cox has the speed. I'm at the point where I might drop Cox TV and watch TV online instead."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I'm signed up for the Cox Preferred internet package, 50mbps down and 10mbps up at a cost of $64.00 a month. Cox just doubled our speeds here in Nebraska as of July 2014, and that is why I've updated my review today. Cox did not raise the monthly cost for this increased speed! The speed is just right for my needs and I've had excellent 24/7 service. The internet has improved to the point where I'm able to view most TV programs online. I'm considering dropping my Cox TV service and maybe upgrading my internet speed to the next higher tier. It has been several years since I dropped our Cox phone service. I'm using a smartphone for all phone calls and have not had any problems. I even had one occasion where I had to call 911E and the emergency response was excellent. I'm assuming they used my phones GPS to locate us.

member for 11.8 years, 743 visits, last login: 33 days ago
updated 61 days ago

Comments:

SugarDaddy
Premium
join:2005-03-03
San Diego, CA

COX HSI

I don't know when you wrote your review dude but I have COX Ultimate here in San Diego and as of Oct. 2013 the speeds are 100 down/20 up (with the actual numbers much higher usually 130's/ high 30's). This is for $99 a month. Some other Cox locations now have 150 MBPS down which is fairly compatible with EURODOCSIS and what South Korea can deliver.

Scotty
Premium
join:2002-11-10
Tustin, CA
Reviews:
·Cox HSI

Re: COX HSI

Appreciate your reply. Yes, it has been a while since I've updated my review of Cox. I will update it soon. Their speeds have improved quite a bit from years ago. My son lives out in Irvine CA and he has speeds almost like yours. Guess living out here in corn country it takes awhile for the upgrades, ha. Best wishes and enjoy all that sunny California weather. I'm from Redondo Beach CA and hope to return soon.....I'm tired of all this snow and cold weather every Winter.
chuckkk

join:2001-11-10
Warner Robins, GA
Reviews:
·Cox HSI

Cox Middle GA

A recent "speed increase" was just put in place. At this time last year, the download speeds were 80-90Mbps (uncapped) Then the Premier speed was capped at about 32-36 Mbps. The recent "increase" raised the 36Mbps to about 46Mbps.

Due to the increasing number of annoying commercials, I'm about ready to drop TV service and go back to broadcast tv.

Review by SlashG42 See Profile

  • Location: Metairie,Jefferson,LA
  • Cost: $68 per month
  • Install: about 3 days
Good "Fastest available in the area. Competitive prices."
Bad "Phone techs are sometimes technically ignorant."
Overall "Better than AT&T, which is the only competition in town."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)

My Other Reviews

·AT&T Southeast
Running Ultimate, I see speedboost downloads up to 195Mb/s for the first couple of minutes then down to 160Mb/s. It is that speed downstream any time of day I test it. That's Mbits, not MBytes.

Uploads are 30Mb/s at first and stabilize around 18-20Mb/s.

I'm content with it, but could always be faster. Currently it's the best deal the New Orleans area far as I know.

Order and install was good overall. The tech who was sent to the house was very competent and polite.

Running a Motorola Surfboard 6141 I bought myself after a 2-week-long string of random disconnects. Didn't help the disconnects. Those went away on their own. Guessing it was Cox messing with their network.

24x7 phone support is nice. They can't do a whole lot for you during non-business hours since billing and a few other offices are closed, but they can do basic troubleshooting, reset your modem, book a tech, etc. I have always gotten a tech out within 48 hours of calling, usually same day if I call before lunch.

The contractor field techs don't seem to do much besides replace connectors and splitters. As far as signal analysis and comprehending the modem's built-in diagnostic page, forget it. The Cox-employed field techs know their stuff though.

Do be aware Cox has caps now. So far, they don't enforce them much if at all.

member for 12.6 years, 1833 visits, last login: a few hours ago
updated 65 days ago

Comments:
sparky007

join:2011-08-25
Avondale, AZ

Signal levels

Check your signal levels at 192.168.100.1 or 192.168.100.0
SlashG42

join:2002-02-13
Metairie, LA

Re: Signal levels

Signals are almost ideal. Always were.

Review by FFJOHNL312 See Profile

  • Location: Pawtucket,Providence,RI
  • Cost: $52 per month
  • Install: about 5 days
Good "No problems other than this know-it-all made for himself and not knowing enough about DOCSIS 3.0"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I am an ex-Verizon employee in a FiOS area but can not get it due to my landlord, and have a wife who was not happy with the upload speeds that 7M DSL could provide, so our broadband appetite had changed over the years.

No problems with it, other than using a low pass filter to block the MoCA signal for my router from getting back into Cox's network causing loss of the internet early in the morning. Once I took it off, all was well and have had no problems since.

UPDATE 7/25/14: I have since the initial review added telephone service from Cox as I left Verizon in 2012, and recently added their Contour DVR service. They upgraded my telephony modem to a Cisco DOCSIS 3.0 unit for free, and other than some kinks not resolved at the time of the Contour installation (none of the crimp-on connectors in my coax network were replaced), everything has been fine and steady. Unfortunately, still the only game in town as a result of my landlord.

member for 6.7 years, 2044 visits, last login: 1 days ago
updated 66 days ago

Comments:

Review by rmoonin See Profile

  • Location: Henderson,Clark,NV
  • Cost: $120 per month (12 month contract)
  • Install: about 5 days
Good "Very fast and reliable"
Bad "It is expensive"
Overall "For business applications it is good"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
I link my New Jersey office which has FIOS with my Nevada office which has COX HSI. Fios is running 25 up and down. Cox is running 50 down and around 8 up. The cost of around $120 is about the same. Yes this is very expensive but when your livelihood (accounting business) depends upon it then you bite the bullet and pay for it. I cannot see much of a difference between the two although I prefer FIOS as the throughput seems faster on the Verizon network. I wish we has fiber to the curb but that is generally only available at the Las Vegas casinos. There has been virtually no downtime on Cox. Installation was fast and professional. In the long run it has helped the business since I am able to access large tax files without any problems. Videocam between the two offices is not perfect but acceptable.

I am updating my review of Cox. For several reasons I upgraded to their Ultimate service. It is expensive but they are the only game in town offering 150 speed. Tech support is excellent. Installer was top notch. Reliability which is super important is there. Sure I have had to reboot the modem a few times but that is no big deal. I am waiting to see how fast Century Link will bring 1 gig speed over to Henderson,Nevada. Competition is good for everyone

member for 14.1 years, 1520 visits, last login: 24 days ago
updated 70 days ago

Comments:
rmoonin

join:2000-08-05
Newtown, PA
Reviews:
·Cox HSI
·Comcast

Update on Cox

I use Cox Ultimate service and it has been a pleasure dealing with the. Speeds hit 180 which is terrific. I link my Nevada office and New Jersey office. Unfortunately in NJ I have to deal with Comcast which is horrible and have to contend with lower speeds and more importantly unreliability by Comcast. Yes it is expensive but when you are working with large data files you need that speed. Computer equipment is state of the art but in a commercial environment you do not cut corners. Cox tech support is excellent and I rarely have issues with them.
sparky007

join:2011-08-25
Avondale, AZ
Reviews:
·Vonage

Trace route

Would be interesting to see the trace route path between the two offices.. See where you data goes.

Review by Sikki See Profile

  • Location: Smithfield,Providence,RI
  • Cost: $79 per month (24 month contract)
  • Install: about 3 days
Good "Blazing fast speeds"
Bad "e-mail not able to connect at times (but seems fixed now)"
Overall "Never thought I would say this but I love cable!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

UPDATE 07-14-2014

I have moved to Smithfield, RI and had no issues with the service. It never seemed to go down and the speed was very good.

I recently signed up for Contour and the install was pretty painless. Since the install I have had several outages and other issues with the cable. There are times where the service is down for a few hours or more. I know its not my equipment as I can't connect despite bypassing the router and direct connecting the modem to the computer. If things don't improve it will be time to look elsewhere.


**********************************************************************************************************************************

UPDATE 7-19-2550 There has been a speed upgrade done for me and I didn't have to pay a single penny for it. I did get a the new D-Link modem DCM-202 and the speeds have skyrocketed. Here is the latest speed test:
»/speedtests/51···21807830

It looks like I am moving to Mass. within a few months and am bummed that Cox isn't there. There was one night the mail was down and one other night of no service but other than that it has been fantastic. Wish I could stay with Cox in MA.

**********************************************************************************************

UPDATE 4-6-2005: Things continue to run smoothly. There was a few minutes of downtime but for only 30 minutes or so. I am very happy with Cox. I will have to move to Mass. in the near future and hope that Cox is my provider there too.

*****************************************************************************************************

UPDATE 10-14-2004: Well I have moved from Arizona to Rhode Island and have Cox out here. The service rocked before but now with the additional speed I really love it. There was one time when my D/L speed was the same as the U/L but less than an hour later it was fixed. Pings for the game servers I play on are in the high 20's to low 30's. I've read some bad reports about Cox HSI in Rhode Island but not here.

When I ordered the service here I was able to keep my account name. The person who took the order over the phone said to keep things in my mail accounts with the west server. I didn't understand why I had to do that so I just went in and changed the servers to the east and have not had a problem with anything.

*****************************************************************************************************

I have had high speed wireless, dial-up and DSL before getting Cox. I wasn't too pleased with their cable service and really didn't know what to expect with their internet service. I finally took the plunge and ordered it after going to a friends house and seeing how well Quake 3 Arena worked on Cox HSI. I got hooked up and almost right away had a problem getting synched up. I called and had a tech come out and after 10 minutes of digging in the backyard, the service was up and ruinning. The connection itself has been rock steady and I have had no problems with it at all. There has been some line work a few late nights but nothing to be upset about.

The only negative aspect is that once in awhile the e-mail server appears to go down for minutes at a time. It doesn't happen often but it does happen enough times to warrant mention. The outages are usually a couple minutes long. It happens 2-3 times a month.

The speed I get is balzing as mentioned above. I am going to be moving back east in a few months and see that Cox is the cable provider there so will be signing up as soon as I can.

member for 14 years, 1566 visits, last login: a few hours ago
updated 79 days ago

Comments:

Review by Cignus See Profile

  • Location: Tempe,Maricopa,AZ
  • Cost: $80 per month
  • Install: about 14 days
Good "Always have full purchased speed at all times"
Bad "Seems pricey for the speed compared to other markets"
Overall "You won't be dissapointed."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Nov - 2005

I ordered COX 1 week before I moved into my new house. The sales guy was very straight forward with me and was able to answer all of my questions. That was a pleasant surprise from my last ISP.

My HSI and Cable were scheduled to be activated the day I moved into my house. Upon moving in I discovered there were no cable outlets in the house at all (There was a large amount of furniture from the previous owners and they said they had COX). I called COX and they scheduled for a 3rd party contractor to come out and run the lines. That would be the next day.

Next day comes, contractor installs the wires (two outside lines and a wall fish). I call up COX and register my modem. I'm told it will take a while for the HSI to register with my modem by tech support. I goto work and when I come home that night I've still not got a HSI signal. I call up tech support we go through the normal things... nothing is working. I request for a technician to come out. The schedule one for Friday afternoon (this is Tuesday night now)

Friday afternoon shows up and the tech arrives early (he called me ahead of time... both of which were pleasant surprises). I'm not sure what he did since I had a good signal to the modem over the cable line according to his equipment but after 10 minutes I was in business.

That was two months ago and I've been using the living daylights out of my connection with out a problem.

I do alot of gaming and the standard COX service is perfect for me (4 meg down 512 up). I would recommend COX to anyone who moves to Phoenix

==============================

THREE YEARS LATER.... Nov 2008

It's been just under three years that I've had Cox for Internet/Cable TV/ Phone and things are still moving along swimmingly. I upgraded to the "Premium" service level in the summer of '07 and that was a painless experience. I put in the upgrade request to the Cox via their website and I got a email back in 24 hours saying my account had been upgraded please reboot the cable modem.

All of my complaints are directed at their TV service, but this is not the forum for that. I would still recommend Cox internet to anyone who's moving to the Phoenix Metro Area.

===================================

SIX YEARS LATER..... Nov 2011

So now it's 2011 and I sold my previous residence and moved to a new house. The previous owners had used satellite for their TV and who knows what they used for internet. I called Cox to transfer service and wanted to get an additional line pulled for my home office so I requested a pro-install (the house was missing a couple of things for cox service so I figured I may as well have things done right the first time) I schedule my appt for Saturday morning at 8am.

The normal MO for cox is they call you about 15 minutes before they show up and they are 4 times out of 5 at the early end of the appt window in my experience. So 8 AM Saturday rolls around when I don't hear anything by 9:30 AM I call Cox to confirm they have the correct phone number on file and not my Cox phone number. They have my cell phone and I am still with in my appt window so I hang up. I get the 15 minute heads up call 2 minutes later...

So the tech shows up, he's a contractor but seems pretty knowledgeable (I showed him my set up and my basic plans and he made some suggestions to make my life easier which turned out to make my life easier (that's refreshing!!)) So he goes to make the connection and starts tracing the wiring in the house which he quickly describes as "a ghetto fabulous satellite install" pretty quickly he has another guy there toning out lines trying to figure out where the tap is in my neighborhood (that was a solid 20 minutes, turns out the taps in my neighborhood are all mislabeled... awesome!) they finally get a new line pulled from the tap to the house and do two wall fishes for my TV and cable modem so brand new wire across the board (bonus!).

When it's all done and said for HSI, Digital Cable (using a tivo and 2 way card with tuning adapter), and phone service. Total time is about 1.5 hours, not to shabby considering the wall fishes and messed up labeling.

My only gripe is that in my old house there was a box that went on the side of the house for the phone service. I now have one of those combo surfboardV 5222 modems instead of my Surfboard 6120, but that is a minor gripe since I only have the home line for spam calls anyway.

Not a bad experience and I continue to be pleased with Cox's services.

============================================

Almost 9 years later - June 2014

Still with Cox and still satisfied with the internet service. My usage profile has changed since I first got Cox. It used to be a ton of online gaming which has transitioned to a ton of streaming from various sites, with various devices, and always top quality from the service. I work from home 25% of the time and have never had a issue with speed or drops during the day that I've ever noticed (I use a IP phone and am on conference calls all day so I would defiantly notice).

I have made a ton of changes to my account I dropped phone in 2012 and TV in the first part of 2014 and haven't looked back. On the "premier" internet level I've had no problems. That being said I at most have one or two streams/downloads going and don't share my connection with a bunch of other people.

At this point in time I would still recommend Cox to anyone moving to the area. The area I'm living in is in the Google Fiber footprint (if Phoenix/Tempe/Scottsdale) is selected. So if Google Fiber happens I will be seriously evaluating my options.

member for 11.8 years, 1330 visits, last login: 4 days ago
updated 94 days ago

Comments:

sam green

@68.2.105.x

how about elephant in the room - data caps

The price you pay for capped internet is egregious. Not just that - COX Communiactions are actively pushing people into ordering overpriced business bundles by capping internet. With the speed they provide it takes less than a day to exhaust it. It's a classic monopoly, when cable TV company also happens to sell internet. They are not interested in making people use more. They are not offering plan with double data for extra 5 bucks. "Increasing" data cap with buying next tier is but a gimmick: price is much higher, the data cap - just a little bit. And they are not offering you to only pay for data cap increase. What they are interested in is selling more TV subscriptions.

So while the service per se is pretty good, the business practices they have would make me get away from them the very moment viable alternative shows up.
thornnnn

join:2002-02-14
North Kingstown, RI

Re: how about elephant in the room - data caps

cox cap 250/300/400 GB .. verizon fios caps 10 TB .. its not even close.. you can hit cox cap in a few hours .. I have no idea how long it would take to hit verizons cap. I wonder what the caps are in japan or korea.. modern nations?