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Review by macdamon 
Posted: 7.4 years ago
member for 7.4 years, 17 visits, last login: 4.1 years ago
 Eugene,Lane,OR
 $30 per month (9 month contract)
 about 7 days
 Qwest
CLEC party: Qwest
 "I'm sure there were some, but I can't remember them now"
 "Hourly interruptions, weekly overnight outages, unresponsive support"
 "Lack of both service and support caused me to find another ISP"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
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The ride was relatively smooth for the first 8 months, a few hitches here and there: interruptions once or twice a month that caused me to have to reset my modem, some unexplainable lag times, but nothing to write home about really. One thing that was rather troubling from the start was the fact that the support staff seemed to become annoyed with me calling at all immediately after they got their first payment. My first idea of how helpful support would be was when they entered the wrong password for my mail account, it took three calls over the course of two hours to get them to correct it. However, nothing to consider switching ISPs over, especially considering that I'd just escaped from MSN.
Problems began to pop up in early May of 2002, a 9 hour outage was followed by hourly interruptions requiring me to physically cut and restore power to the modem, and at least once a week from then on Continet would provide an overnight outage, lasting from 7 to 16 hours. I sent several e-mails to support asking what was causing the outages, only one response was granted to me, asking me simply if I had the latest version of cisco's firmware, something entirely irrelivant to their router flaking out (which they have conceded is happening). I've called in complaints several times as well, often during outages, I'm usually told that they're working on it. In several instances I was told that the outage was because the network folks were playing with the DSL routers. There really are easier ways to get rid of customers.
I received a bill in the middle of one such outage, which is what prompted me to find another ISP - why on earth would I pay continet for an 'always on' service they weren't providing? So I went looking for and found another ISP.
If they were looking for a way to get rid of their DSL customers, it worked, for this one anyway.
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ContiNet
