how-to block ads
|
»next review in page
Review by capabel 
Posted: 24 days ago
member for 1 year, 4 visits, last login: 24 days ago
 Costa Mesa,Orange,CA
 $79 per month
 "No so far"
 "The are advertising and selling plans that don't exist!"
 "Earthlink is selling a plan that doesn't exist."
| Pre Sales information:
Install Co-ordination:
(ratings well below consensus)
|
I went online to try and sign up for cable modem service to get better speed after finding out that a neighbor is getting much better speeds over DSL for less. Well since roadrunner is no longer available I was told to go to time Warner. I call them and they told me that although they are the local provider I need to sign up through EarthLink. Well I signed up with the help of Allen S. I choose the 10mb "Cable Premium" package that cost $79.95 a month. I received my confirmation in the mail and got a call from Time Warner to schedule my install. Well I called Time Warner back and spoke to several departments and they said they don't have a Cable Premium plan and that EarthLink seems to be selling products that don't exist? I confirmed by speaking to a manager and got the same info.
EarthLink customer service doesn't exist. I have a timer on my phone and it shows over a 30 minute wait time!
I guess filling a false advertisement complaint with the BBB is the only option left available.
I try and get a hold of someone at EarthLink and the sales department says call customer support and then customer support says call time Warner.
Followup comments: | Forums » comments on review of Earthlink Cable Modem Service |
 | »next review in page (previous review)
Review by Thanos33
UPDATED: 26 days ago
member for 143 days, 49 visits, last login: 8 days ago
New York,New York,NY
$45 per month
"Well I Been With Earth Link For About 5 Years So Far So Good No Down Time"
"Like I Sayd Before No Downtime For Five Years Cant Really Fine Any Bad Points So Far"
"This Service Has Been Tip Top Ever Since I Got It Its Been Very Reliable"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
When I Was Thinking Obtaining A Internet Service My First Thing I Took In Consideration
Was Price Well Verizon Was Offering (this is at the beginning of the fast internet wars) 768k
On Their DSL Service This Was About 50$ A Moth Then I Gave it A Shot It Was The Fastest Thing Out There At The Time I Was Happy For A While But That did Not last Long
50$ Dollars A Moth In A Minimum Wage I Was Stretching It Thin So I Decide Ti Switch To
AOL Broadband Did Not Like It Simply Because It Require You To Have To Sing In all The Time And Hear You Got Mail That Got Old Pretty Fast I Need it A Always On Connection
So I Look A Round And I Had A couple Choices Witch Were Time Warner Cable In NY Road Runner I call and Ask There Answer Too Much Money I Was Just A Bout To Give Up
And The Lady On The Phone Suggested Earthlink Internet Sevices So Like A Good Bargaing Hunter The Question Was Ask How Much Well It Was Just Right . The Package i Got Was For 40$ A Month And They Offer me 10Mgbit Of Bandwidth which Was Like Nothing I ever Got Before So It Was six Months For Free 40$ A Month After That The Installation And Order Went pretty Smooth I Already Had A Cable Line In The House Already So They Sent Me The Modem Witch A The Time it Was A Motorola I Hook It Up To The Coxcial Cable Plug it Into My Pc And Presto Instantaneous Internet
After A While The Modem started To Act up On me So I Call Earthlink So To Get The Modem Replace But Earthlink Refer me To Time Warner Cable That Struck Me As Odd
But Then I realize That Time Warner Refer Me To earthlink So I Put one And Two Together Bum Time Warner Is Providing Service To Earthlink like The Cable lines Infrastructure Wow What A grate Business That Must Be But Any Way So They Sent A Guy To Check It Out And He Winds Up Changing The Modem But While Doing So He Fri My NIC He Was Going Crazy Looking Around To See What When Wrong He Was Looking At His Instruments They Were telling One Thing And The PC Another It Drove Hin Mad That He could no See That He Just Fry A NIC . At The End He Just Gave UP
What A Dum Ass I Let Him Go And Toll Hin That Ill Fix it and To Jus Put Me On line
So I Wen And Replace His Incompetence (My NIC) And Presto Now Am running With The RCA DCM325 Smoothly With No Problems 5 Years Strait Eathlink Very Relible As Far As Service Is Concern No Problems Thank You Earthlink
Followup comments: | Forums » comments on review of Earthlink Cable Modem Service |
| »next review in page (previous review)
Review by ptlake
Posted: 35 days ago
member for 1.8 years, 35 visits, last login: 7 days ago
Charlotte,Mecklenburg,NC
$41 per month
"cheaper than rr by $5.00/month"
"support can be trying - fortunately the service works more than not"
"I'm sticking with it 'til fios comes our way... then i get to deal with verizon..."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
this is earthlink over time-warner... time warner provides the end customer service, earthlink provides technical service. technical support tends to be trying. chats are typically cut and paste from a reference book...
Followup comments: | Forums » comments on review of Earthlink Cable Modem Service |
| »next review in page (previous review)
Review by docbiohazard
Posted: 38 days ago
member for 4.9 years, 12 visits, last login: 31 days ago
Houston,Harris,TX
$42 per month
"Getting faster and faster, cheaper than comcast/road runner, didn't have to change email address when roadrunner left."
"? want to keep my CC on file even tho I pay via Comcast"
"Won't be switching to UVerse any time soon if they keep upping speeds"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
So I've been an Earthlink customer for about 8 years. Originally my actual cable provider was Time Warner, but Earthlink was always a few bucks cheaper than Road Runner. Added bonus when Comcast came to town, my email didn't change. Lately I've been running speed tests, and since Comcast took over, they seem to be increasing my bandwidth without much fanfare. Not sure what the story is, might be due to Uverse entering my area. I've moved once since I had the service, and they fumbled the move briefly but corrected it very quickly. Support has been good. For some reason, they want to keep a CC on file at Earthlink even though I pay via Comcast. They send me monthly email reminders but haven't done anything about it. If they can keep the cost down and keep boosting the speed, I'll be a happy camper... until Uverse can support more than one HD channel at a time, then they might be in trouble.
Followup comments: | Forums » comments on review of Earthlink Cable Modem Service |
| »next review in page (previous review)
Review by semicharm
UPDATED: 45 days ago
member for 1.5 years, 6 visits, last login: 43 days ago
Columbus,Franklin,OH
$42 per month
"Cable broadband on a Time Warner line for less than the Time Warner price!"
"Clueless techsupport"
"Cheaper than other services offered over cable at time of order and fairly reliable."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Well, this tale started about 4 years ago when I was finally in the market for broadband in my apartment. Since I needed a speedy connection and had heard of the problems with DSL, which was later confirmed when I had actually worked in tech support for a DSL provider, I decided to go with cable, and Earthlink was the cheapest for the speed at the time. They were even cheaper than Time Warner for the same speed over their own line, had an even cheaper 6 month intro rate, and free 20 hours for dialup.
After signing up, I was scheduled to have an installation appointment a few weeks later, but my account and email was ready to go almost right away. (Why my former employer couldn't make it this simple is beyond me!). When the Time Warner tech came for the install (Earthlink doesn't have line technicians), it took over an hour and he tried to connect me for TV service on an internet only order! I'm sure that they would have billed me for it too!
A few weeks after I got the service I couldn't get an IP address, so I called their tech support. The agent had me test a few things, but couldn't figure it out, so he transfered me to a "tier 3" agent who had me try a few other things, including disconnecting the coax from the modem, but he eventually concluded that I needed to reinstall windows! It turns out that something had disabled XP's DHCP client. At least I did gleam a tidbit of info from this experience; if you disconnect the coax, you can get to the modem's internal "router", but all it gets you is a status page. Can be good for checking DHCP issues though!
Everything was fine for months, except for the occasional service interruption, until one morning the service was out and I really needed to send an email, so I thought I would try that dialup service. I called Earthlink's cable tech support, as that was the only number I had, and was bounced through 5 offices before I finally got to dialup support and the lady there wanted to transfer me back to the office that had just transfered me to her! After I demanded that she give me support for the 20 hour dialup service that was on my account, she placed me on hold for several minutes before coming back with the number.
Eventually the interruptions became less frequent, about 2-3 time a year, and I got a router, which was dead simple to setup with their modem. (Again, why my former employer couldn't make it this simple is beyond me!) The last call I've had to place was when my router could not get an IP address. The tech had me connect my PC to the modem and concluded that my PC was the problem. Since I'm an IT consultant, I knew better! After telling him that I could get to the modem status page with the coax disconnected, he sheepishly transfered me to their "tier 3" tech support, which was actually a Time Warner tech! When I told him the problem and he found out that I was on Earthlink, I immediately told me that it was *Earthlink's* DHCP server that was the problem and offered to route me to an alternate server until the problem could be fixed! Why the F***ING HELL didn't the Earthlink tech know this!
All I can say is that I'm lucky to have the technical knowledge to get these problems taken care of, because otherwise I would have been screwed. Unfortunately, after having worked in a call center for DSL tech support, I can confess that the first line tech agents are often on the clock from the moment they're on the line and are made accountable for every minute that they spend with you. Considering the bastardly rush job that Earthlink's agents have given me, I can safely assume that their agents are bullwhipped just the same.
EDIT: As for their other services, I've never used their crap software, which doesn't really do anything for a cable customer anyway, and they don't offer any security software either. The only service I've used other than email is their web hosting, which offers 10MB per email account, and you get 10 emails accounts, so you do the math. But hey, it's free! Unfortunately, it can't routed to it from a 3rd party domain name service.
Followup comments: | Forums » comments on review of Earthlink Cable Modem Service |
| »next review in page (previous review)
Review by icu_mark
UPDATED: 52 days ago
member for 154 days, 5 visits, last login: 51 days ago
Clemmons,Forsyth,NC
$51 per month
"Consistent, reliable, nearly zero connection problems"
"none thus far"
"Solid internet connection"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
06/02/2008 UPDATE: Ok, I did finally find a notice in the forums that our d/l speed was going to get bumped from 5 to 7. Sure wish upload speed would have gotten bumped.
---------------------------
06/01/2008 UPDATE: Last night I did a bandwidth test with speakeasy.net and download speed result was over 6800!! I don't remember any notice that our d/l speed was getting upgraded, but thought I'd document the increased speed. One point I do want to mention but haven't fully tested is there appears to be a possible reduction in latency. I have noticed some additional "artifacts" when talking on our VOIP, and maybe even a visual speed problem on web pages. Again, untested, but did want to mention it.
-----------------------------
FYI, our Earthlink service uses TimeWarner's local lines, so some of the reliability should go to TimeWarner. We have a solid connection, typically around 4800/343 for our 5M/384k connection. Downtime is very minimal - just experienced a small amount of downtime, probably due to some workers burying a cable nearby. We've had this service for almost 6 years and have no trouble.
When we first attempted to try VOIP with Earthlink TrueVoice, we experienced numerous problems. One recommendation was for us to have our internet service checked. We called and had TimeWarner come out and check our connection. Interesting point was we told them we were experiencing dropped calls on our internet phone, and I may have even told them it wasn't THEIR internet phone. The expedited the trouble ticket and a worker was at our house that afternoon. They checked the line and said there was a very minor loss of quality, so they replaced every cable end from the street to the cable modem. I couldn't see much difference in speed tests after they were done, but I was very content with their service. FYI, it didn't help the VOIP because the problems were due to the VOIP provider.
The reason I chose to use Earthlink instead of RoadRunner is simply the fact that Earthlink is a couple $$ cheaper. In fact, for my area, RR is $46.95 base price and Earthlink is $41.95 base price. Same service of 5M/384k.
Followup comments: | Forums » comments on review of Earthlink Cable Modem Service |
| »next review in page (previous review)
Review by kmcheng
UPDATED: 54 days ago
member for 6.4 years, 260 visits, last login: 3 days ago
Elmhurst,Queens,NY
$42 per month
"fast and stable connection, good modem"
"a bit expensive, upload still slow"
"fair price on given performance"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Not much needed to be said, used from 2001 to now, 7 years
I am using Time Warner cable line with Earthlink cable service, cheaper than road runner. Besides a few drops of connection in summer due to cable line instability in earlier year (fixed later on), the connection is generally fast and stable, 90% of the time can reach 1MB (1.1x MB max) download speed. For this good performance, I don't really need to call the customer service, which is a good news.
Though the upload can be a bit faster, just about 60KB max, usually around 50KB. I hope it can go to 100, at least 80.
Changed the modem from the bigger Toshiba one to the smaller RCA one 1 to 2 years ago, I think it helps the connection stability a bit.
Followup comments: | Forums » comments on review of Earthlink Cable Modem Service |
| »next review in page (previous review)
 Review by UnKown
Posted: 57 days ago
member for 5.8 years, 1378 visits, last login: a few hours ago
Orlando,Orange,FL
$29 per month
"cheaper than rr"
"they dont own the network"
"its all about value for money."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I have earthlink cable modem service through brighthouse networks here in orlando. I made the switch due to a 29.99 offfer for the first 6 months. the changeover was flawless. They merely rebooted the modem and i got a new domain name. Nothing else has changed. though i saw a 20ms rise in ping time to most sites. I think they give earthlink customers a lower priority on the cable network. Other than that im seeing the same speeds i was getting with road runner, and im still using all the road runner hops and infrastructure. They just resell the road runner service with a different name.
Followup comments: | Forums » comments on review of Earthlink Cable Modem Service |
| »next review in page (previous review)
 Review by gigahurtz
UPDATED: 72 days ago
member for 6.7 years, 1863 visits, last login: a few hours ago
Palm Coast,Flagler,FL
$41 per month
 about 4 days
"Excellent speeds, features galore - 6 months for $30!"
"Nothing really - more upstream would be great!"
"Overall i'm 100% happy - i'm glad I made the switch from DSL"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
++UPDATE: 5/13/2008
So I made the switch away from Earthlink and to RoadRunner and then eventually to FastAccess DSL again and regret it. I recently switched BACK to Earthlink and I'm very happy I did. Friendly service, great rate for the first 6 months and reliable service. I originally switched away because of a discounted rate from RoadRunner but will stick with Earthlink.
Solid service, couldn't be happier.
++UPDATE: 1/13/2006
I have been using my cable connection on a daily basis and haven't witnessed one bit of down time. I must say that I regret my comment on "my FastAccess connection being more stable". Although my DSL connection was stable, this connection has been flawless since my first problems with the installation. I couldn't ask for more from my internet connection. Fast speeds (even during peak times) and 6mbps+ late nights and early mornings.
I ended up adding Cable TV to my package and got more of a discount on my bill. I have recommended cable to many of my friends and couldn't be happier. Go Brighthouse and Go Earthlink!
++UPDATE: 12/12/2005
Still a solid connection. I don't think i've had any down time whatsoever. The connection is very quick (even during peak hours) and even faster in late night- usually about 6Mbps (on 5Mbps account). I love my connection so much that i've decided to switch to VoIP.
If you can get Earthlink High Speed Cable- get it!
++UPDATE: 9/17/2005
Our connection has been somewhat stable - however I must admit that it hasn't been as stable as my FastAccess DSL connection in this area. We are seriously considering switching to Bellsouth's 6.0Mbps package when it comes out in October. I have received another $20 credit on our bill ($9.99 for first three months so far) due to a major slow down in our area in the past couple of days. Turns out they were upgrading (which I found out on my own) and not one technician on the phone informed me of this. It did end up getting better (I believe it was an upgrade in the Tampa Bay area). Either way, customer support is very poor:
Earthlink rep sent me an e-mail to test my connection to see how "fast" I got it. This rep was very misinformed and I could not believe she was actually a customer service rep to begin with. No offense to her but she was not knowledgable whatsoever. She was like a lost puppy. Her final answer to me was: "Maybe it'll be better tomorrow, lets hope so." Again, she never mentioned an upgrade of any type.
I'm not encouraging anyone to stay away as each area has different experiences - I would suggest testing the waters before you commit to anything.
++ORIGINAL REVIEW: 6/25/2005
Service has been good for first couple of hours. I will post updates every few months. I have switched from DSL to Earthlink Cable and so far i'm happy. Installation was HELL (Brighthouse).
Timeline
Thursday, 6/16
Installer from Brighthouse arrives to install service. Service doesn't work and says that "tap needs to be serviced, it's backwards". Says that he will have someone out the next day to fix it.
Friday, 6/17
No one arrives - I call and i'm told we're scheduled for Monday.
Monday, 6/20
No one arrives - i'm told that our appt. is for Tuesday.
Tuesday, 6/21
No one arrives - i'm told that our appt is for Wednesday.
Wednesday, 6/22
Very frustrated, spoke with a supervisor about the headache and assured me that it would get resolved. Carlos in Orlando gave me his direct line and told me to call with any problems on Thursday. Someone checks the tap and it's fine but still no service.
Thursday, 6/23
Call Carlos and told him of frustrations. Was given a credit on account. Scheduled appt. for Saturday, 6/25 to have line looked at. Was asked if i'd like to be called if the technician can come earlier - I said yes and gave my phone #.
Exchanged modem with another one at local office (Brighthouse) - does not resolve problem. I also change my appt. from Saturday to Friday 1 to 4PM. My girlfriend and I both work together so we both took time away from work to wait for technician at home. I came back to work while GF was at home. Missed a call on cell phone at 3:30 stating that technician had word to "call beforehand". They didn't receive an answer so I must now reschedule. I call up furiously and reschedule for Sunday from 10AM to 1PM.
Saturday, 6/24
Receive phone call asking how our "service" has been from corporate headquarters. Gave them an earful and was told that we had an appt. on Sunday 6/26 from 10AM to 1PM and that they would follow up.
Sunday, 6/25
12:30pm - Called Brigthouse to confirm appt and turns out we were down at 1PM to 4PM. Spoke to supervisor again and was "apoligized" too and told we would have someone out right away.
1:35PM - Technician arrives. Checks a few things and fines a bad connection at end of wire outside the house. Replaced and up and running
THE END.
I was very unhappy with the installation but do not blame Earthlink for this.
Followup comments: | Forums » comments on review of Earthlink Cable Modem Service |
| »next page (previous review)
 Review by sonofjay
UPDATED: 125 days ago
member for 7.2 years, 3186 visits, last login: 1 days ago
North Attleboro,Bristol,MA
$46 per month
"Smooth Transaction, Quick, Friendly Sales Reps"
"none"
"Great value for the money compared to Comcast"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
03/22/08 - Earthlink Cable is rock solid. No issue with email or connection. Had to purchase a new modem as my 5 year old owned modem was acting up. 50 bucks later and back in business. No longer use Earthlink Cable DNS servers due to their redirection changes, now use opendns and it works great. Use EL Cable forr VOIP and Video OnDemand movie/tv show viewing as well normal broadband stuff. Every month Earthlink Cable saves paying Comcast their non CATV penalty saving $15 every month.Can't beat that. An awesome ISP for those that can get it and who that do not want to use Comcast for TV.
03/08/07 - Earthlink Cable service has been excellent. Price hasn't changed since Aug 03 going on 4 years now! Only have had to call in 1 time in 4 years to troubleshoot my line, turned out to be an aging modem and I purchased a new one and its been great since. Have also received the same upgrades; speed increases and "powerboost" that Comcast subscribers get too (albeit usually a few weeks to months later). Earthlink Cable is $17 cheaper than Comcast HSI. For those that want quality HSI but do not want to subscribe to TV from Comcast, this service can't be beat!
Certainly, in MA/NH/ME Earthlink Cable is a great way to get the HSI. Certainly recommend it.
08/02/03 - Just received a rate increase notification going from $41.95 to $45.95. Service has been great (email, connections, dns, etc). I'm not thrilled about the price increase but its still better than the 58 bucks the thieves at Comcast are trying to get for the same service and they include yet another poorly done email name change/migration. Still glad to be with EL but time will tell on the ever increasing rates that seem to be synonymous with cable internet
12/12/02 - Had been with Mediaone/ATT/Comcast since 2000 and have endured price increase after price increase. Over a year ago I drop their Cable TV service for the much better PQ and price of DirecTV.
Today I have dumped ATT/Comcast completely after finding out about another 20% increase to my bill solely because I did not subscribe to their cable TV services. These monopolistic, anti-competive actions lead me to look for alternatives.
EarthLink was a breeze to switch to, the service rep was friendly and so far the speeds I have experienced have been the same or better. The response times from the from the mail and DNS servers has been great and I cannot complain one bit. EarthLink also has official tech support who post on DSLR frequently (unlike ATT who have reprimanded techs and just fired another this week (good luck Tink!). All of this great service for less money and few head aches.
If you switch before 12/31/02 you get the first month free and $41.95 thereafter. A GREAT deal in my opinion. I highly recommend this as an great alternative!
Followup comments: | Forums » comments on review of Earthlink Cable Modem Service |
|
|
Earthlink Cable Modem Service
(12)
(14)
(21)
·
·
·