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Review by swiftless 
member for 10.2 years, 0 visits, last login: 10.2 years ago
lodged 10.2 years ago
 Huntington Beach,Orange,CA
 $42 per month- (12 month contract)
 about 25 days "fast, over 2mb on every speed test i could find" "none" "everyone should have it so good!!"
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it took a little longer than i would have liked to get installed alomost a mounth
(but i did order it throuhgh best buy) the connsction speed is great better than at work. the guy who came out to install it (john) was awsome hooked up the cable even though the the satellite people used the original cable for tv install, he said that it was illegal for them to do that and that he was not supposed to connect any new connections to the building, but he was cool about it and hooked me up anyway, then when it was time to load the drivers for the Ethernet card a prompt for my win98 disk came up, and you guessed it I did not have it so he went home and grabbed a copy of his win98 disk with the start disk and gave it to me, the story is a little more complex than that but this guy knew his shit and got me up and running. he went way, way, beyond what his job was.
i had a Question about my billing because Time Warner handles the cable connection for earthlink so first I called earthlink to ask when my last bill was and to make sure the did not bill me since Tine Warner had sent me a bill the guy on the phone at earthlink (I was on hold for less than 2 minutes at 4:30 in the afternoon) fond my info and handled it great then, when I asked him about the billing through Time Warner rather than give me a phone number to call he transferred me right over two rings and that’s it the lady at Time Warner found me in her computer and was able to switch me to electronic billing like I was billed with earthlink that fast, that easy and it was done.
as far as tech Support I have had no need of tech support yet, (well I did call a tech at earthlink to set up e-mail and news groups but that’s standard stuff he also informed me that tech support was 24/7) but if its like it was when I was on dialup it should be great.
i know its not this way with everyone everywhere but if you live in huntington beach, fountain valley, orange and wesminster than earthline is the way to go.
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Review by seifer03
member for 10.2 years, 18 visits, last login: 10.1 years ago
lodged 10.2 years ago
- Bronx,Bronx,NY
- $41 per month
- "damn fast for the money"
- "haven't found one yet"
- "i'm very happy"
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i just got earthlink cable from TWC on saturday march 1st. when i did the speed tests they were really slow, i was 300-700 kilobits per second. i was wasnt very angry since it still much faster than the dial up i had before. still, being an avid reader of DSLR, i knew there was a big problem. i tried DrTCP, but nothing happen. today, sunday, i turned on the cable and BOOM. i was getting speeds of over 2 megs. In the end, the slow speeds were my fault. i simply forgot to reboot the cpu after doing the registry changes. what a relief. heres my speed test
'»/speedtests/21···46637850'
also the install took all of ten minutes and it was free.
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Review by ben6308
member for 10.2 years, 18 visits, last login: 7.8 years ago
lodged 10.2 years ago
- San Antonio,Bexar,TX
- $42 per month
- about 4 days
- "Very Reliable, Very Fast, Comes with a Free Dial-Up Account"
- "Technical Support........um, you want fries with that?"
- "Good Value for the money."
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Well, we ordered it on a Saturday online, called that evening to schedule it, and they got here on Thursday to install it. The install guys were nice, they even fixed a broken port in our box, ran a new line and did a wall drop at no additional cost. Total installation time was about an hour...and we were up and running. It's only gone under once for about 10 minutes, which is great, considering it is on the same network as RoadRunner (which I hear from friends...your lucky if you can ever get on). So, It's been great. Now, my website hosting company (unrealated to Earthlink) has a 15 minute response time guarantee, but they normally respond in two to three. Perhaps I am spoiled, but Earthlink can take 24-48 hours via email, on phone, you get transferred about 30 times, and live chat, i sware that person runs 30 chats at the same time, because their slow. But, i think that they did pretty good. Our IP Address has only changed once, due to a network problem. (They issued us a RoadRunner IP Address on accident...oops!) But, it's working out great!
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Review by Tahjay9
member for 10.8 years, 67 visits, last login: 9.6 years ago
lodged 10.2 years ago
- Jamaica,Queens,NY
- $41 per month
- about 2 days
- "Fast!!"
- "NONE"
- "Great Service,Cheap Price!!"
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My Previous High speed provider (AOL) gave me decent speeds, But There Customer Support and Hostility towards their Customers made me cut off the service. Since I already had the cable modem all I needed to do was download the 7mb software and I was online! my ethernet card wasnt working but a Customer service agent helped me out step by stepto figure out the problem. Now I am getting 2.1mbps down 369kbps up.
MUCH MUCH better than AOL. On AOL I only got 1.3 down and 144 up.
IF YOU LIVE IN NY GET EARTHLINK CABLE!!
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Review by black_adder
member for 10.9 years, 217 visits, last login: 24 days ago
updated 10.2 years ago
- Waipahu,Honolulu,HI
- $42 per month
- about 16 days
- "Quick and easy installation :o)"
- "Nothing major at the moment :o|"
- "Not too shabby! :o)"
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Ordered Earthlink High Speed Internet Cable service on or about 4 May 2002. Service was for dynamic IP with 2.0 mbps downstream and 384 kbps upstream @ $41.95/ month. Installation date was set for 20 May 2002. Installation took about 1.5 hours (tech upgraded data lines outside my house), but as far as the overall ease of software installation, mail settings, and brower settings, work was finished in 5 minutes. Overall quite a reliable service with speedy downloads. Usually pretty close to the "advertised" download and upload speeds.
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 Review by ZeCanard
member for 10.6 years, 714 visits, last login: 257 days ago
updated 10.2 years ago
- Austin,Travis,TX
- $42 per month
- about 15 days
- "Great speeds, faster than DSL, acceptable pings... when it's working"
- "Extremely unreliable connection, times out all day long for minutes at a time, every 5 minutes"
- "Switching back to DSL"
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When I moved into my new apartment I decided to try DSL with Covad since I had heard great things about them. Line was provisioned within 3 days of placing the order, and getting my modem 5 days afterwards. After much trouble and although their CS department was top-notch (frequent disconnections, DSL modem not synching properly, fixed partially only by putting me in safe mode at 768/128 instead of 1500/128 ) I decided to switch to cable on September 18th.
Earthlink had a great offer with $42/mo., first month free, free installation. So within 5 days Earthlink sent someone to my place to activate the line (I didn't have cable TV) and install the cable modem. I acted innocent regarding my D-Link router, and pretended not to know about MAC address authentication, to see what the guy would tell me, especially since I wasn't entirely sure how Earthlink regarded customers who shared their line. He promptly unplugged my NIC from the router and plugged it directly into the cable modem, saying that I could do whatever I want once he left but that he couldn't do the router setup for me.
Later on, I believe he was registering my NIC's MAC address, but when I asked him what he was doing, he merely mumbled, after hesitating, "oh, just... rebooting it." It made me kind of chuckle and grin at the same time, reminding me of the sales guy I signed up with, who asked me twice, at different moments (going into the whole description both times), whether I wanted to sign up with EL Home Networking to enable broadband sharing and get full tech support 24/7.
Since I was aware that a few cable ISP's like EL enforced MAC address registering, I had purchased my router with that fact in mind. Cloning my NIC's into the router did it simply enough. However, it would be nice to tell me, PAYING customer, what they're trying to do.
Anyway, the real problems began right after that. I started noticing extremely sluggish response times at times. Running tests on DSL reports showed bandwidth varying between 30/20 and 2000/600. Pings were all over the place, with my first hop varying between 100 and 400ms. I also had severe packet losses at times according to DSL Reports. Thinking it was the router, I proceeded to plugging the computer directly into the modem, and rebooted everything. Same testing procedure, same thing. Reverse route traces from DSLR and from my University's network showed a jump from 10 ms ping to 300ms between my first hop and my computer.
I spent a lot of time with Earthlink on the phone, to get the issue resolved. Signal was supposedly clean, nothing wrong on the route. I was ping-ponged between Earthlink (ISP), Road Runner (cable modem service in the area), and Time Warner (owner of said companies + the cable lines). Later on, I started getting disconnected for prolonged periods of time although the cable network was up.
I scheduled for an RR tech guy to come to my apartment to test my line the following week on Thursday the 3rd of October.
I had it scheduled in the afternoon, yet the guy came in the morning while I was in class and called me to figure out what was going on. He came back later in the afternoon and tested my line, after I had noticed that my pings were much more reasonable (but bandwidth was still jumping all over the place, so the problem was still there). Strong signal in my room, he said.
He went outside and checked to see if there was a good signal to the node or whatever, came back 15 minutes later with no idea what was wrong. He also brought another modem back, as it was pretty clear the modem was probably the cause. Tada, new modem (same model, it's those slim horizontal ones with a ton of LED's) doesn't synch at all. That's weird, so he goes back out and gets two of the older models (the ones that stand up).
Plugs it in, it synches up, and what do you know, I ran some tests and got decent pings (10-40ms on my first hop) and DSLR bandwidth tests / tweak test give me a bandwidth between 1000/200 and 2000/500. It's still a rather unstable bandwidth range but it's better than what I was getting with DSL so it's OK with me. Pings vary quite a bit, but from what I heard from other people running cable modems, I can't get the rock solid pings I used to get with DSL.
Overall, I'm quite happy right now, but maybe it's from finally getting a working broadband connection, that gives me what I pay for, after a month through hell.  Their CS department was very helpful and polite, but I wish it were easier to get a clear answer from EL instead of having to go through all the TWC/RR/EL stuff. As a matter of fact, the RR guy that came to test my line thought I had RR service, not EL, and of course it was important for him to know since he then realized he had to register my MAC address (RR doesn't do that).
But if I can keep things running this way, I'll be a happy camper. Add to that the lack of need to commit for a year with all the up-front fees of DSL (which I had to go through a ton of emails to get refunded by Covad, who was trying really hard to make me believe I couldn't get this and that amount back, when they had actually stated I would get everything back).
I wish I still had a modem so I could get on when I urgently need to and the modem goes out like it did, however. That's the other great thing with EL cable is you get free dialup backup just in case.
2/5/03 Update: Calling SB tomorrow or the day after that to switch back to DSL. Since mid-November I can never reliably stay connected more than 5 minutes, except for some 3-4 day periods every month. Incredibly annoying.
2/11/03 Update: Stayed an hour on hold to cancel my account.
2/13:03 Update: Wow, cancelled yesterday and the guy said my account was closed. He was ready to hang up when I asked him what I should do with the cable modem. He said call TWC and they'll take care of it. Today I called TWC and they told me my account was still active although I couldn't access billing and email from Earthlink's site! They were going to let me pay for one more month without even knowing it. Definitely gets 3 thumbs down.
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Review by deke
member for 12.2 years, 109 visits, last login: 23 days ago
lodged 10.2 years ago
- Austin,Williamson,TX
- $42 per month
- about 1 days
- "Great Speed - Smooth switch from TIme Warner"
- "None Yet"
- "Faster and slightly cheaper than TW plus Dial Up & Web hosting"
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Since Earthlink was running a discount promotion, I took a chance and switched from RoadRunner. I've only been on it for a couple of weeks, but the switch was done over the phone with no need to send an installer. I even kept the modem that had been supplied by TW. Even though Earthlink uses the same TW cable, my download speed has increased dramaticly. With Road Runner, I normaly got 500 to 1500 DL speeds. So far with Earthlink I'm getting consistently 2000 to 2200 DLs. Hopefuly this won't slow too much as new customers are signed up. In short I'm a happy switcher!
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Review by Dark Jedi 00
member for 11 years, 52 visits, last login: 147 days ago
lodged 10.3 years ago
- Elmhurst,Queens,NY
- $41 per month
- about 5 days
- "Never Down, Fast Installation, Good Speeds, Great Price"
- "Horrendous News Servers, and stories of evil Costumer Support"
- "Chose Earthlink Cable above all other broadband providers if you live in NYC"
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Earthlink Cable Modem Service is by far the best cable internet provider in NYC. The only other cable company near me that would beat Earthlink is Optimum Online, which runs 5 times faster than the NYC limited 2mbps.
Positives -
- Almost Never Down. Only had a problem with my cable once, and that was becuase a fuse was blown out in my building, but Time Warner fixed the problem within a few days.
- Quick Installation. I had my cable installed within a few days of calling Earthlink, but becuase I was busy for much of the week, I had to postpone the appointment. It might have been possible, if i had the time, to arrange an appointment 2 days after. Cables and everything were already wired within my home, so they only needed to spin sum extra wiring to my computer. A few days afterward another techician came to install the cable modem and everything, free of charge.
- Great Pricing. DSL in the NYC area is almost the same (39.99 for most DSL providers compared to the 41.95 of Earthlink Cable). The cable offers 3 times the speed of DSL at almost the same price.
- Amazing Speeds. For even decent servers, running Download Accelerator, i easily get speeds of 250kb/s. And that's kiloBYTES.
- Don't Get Bothered. I almost always run some sort of P2P program, and probably upload gigabytes of data a month, yet Earthlink has never contacted me once about limiting my bandwidth up or down.
- Misc. - Everything was free, except for the monthly subscription of course, and if your one of those people who can't choose between DSL and cable, i would defientely choose cable. Cable provides instant automatic login as soon as you load up Windows, without all the login/passwords hassle.
Negatives
- Horrible News Servers. I used to use news servers for random tidbits of information, but i found download speeds with the news servers were horrible, ranging for 56k speeds to only about 60kb/s. I tried to get around this by using news programs that allowed multiple connections to try to maximize bandwidth usage. But then again, who actually uses these servers anyway...
- Although I personally never had any problems with Earthlink Cable, my freinds had called Earthlink Costumer Support and comment that they got thrown back and forth between the same people multiple times. But I cannot personally back this up. Plus, what real need have you for Costumer Support?
Bottom line is that this is an awesome cable provider. Verizon caps DSL in our area at a measly 768 kbps, while Earthlink provides cable at 2mbps, exactly the same to that of RoadRunner, except that you do not require an existing Television cable subscription. At a price of 41.95, I don't know of another company better in the New York City area.
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Review by crestfall
member for 10.6 years, 40 visits, last login: 3.5 years ago
lodged 10.3 years ago
- Oakland Gardens,Queens,NY
- Contract price not specified.
- "Gee, I don't know yet"
- "Horrible installation coordination (worse than my DSL experiences)"
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Earthlink and TWC - Scheduled an installation for yesterday after calling us a week late to set up an appointment. Basically was on dial up and because of that was afraid of missing the call so I had to stay off for a whole week and was unable to do my work from home. Finally set one up for yesterday with a 4 hour range. Yea right! But fine, in desperation now so I'm willing to deal. Sit at home from 2-6. No one shows. I call EarthLink at 7 and they say "the tech. will be there by the end of today." Fine. CSR's are open till midnight so I'm keping the number handy. 10 minutes later TWC calls "we have no more techs. for the day" The hell? you mean they just walk off the job or something? The rep offers to reschedule ... for the 13th. "You're kidding" after some negotiations, he puts me on hold for about 15 mins (yes, I'm reasonable, I'm willing to wait ... damn guy probably thought he could get rid of me by putting me on hold). Guy comes back and says, fine, he'll sched someone for today from 10-2. Great thanks, kill my day again. So I stay home the whole day again. By 3 I'm starting to get pissed. around 3:30/4 another CSR calls "No one will be at your house to install your cable today." Yes, thank you ... I think I realized that by now. You couldn't tell me that BEFORE I Wasted another day?? So I get resched for tomorrow from 10-2 AGAIN. An old axiom comes to mind "Spit in my face once, shame on you. Spit in my face a second time, shame on me." But what the hell can I do? Guess I'll get spit on a third time. and a fourth. and a fifth. and a sixth. I'm willing to bet they'll just keep putting it off day by day until they actually get around to it. Credibility dies after a while, and what's more frustration and anger multiplies exponentially. If they don't realize this and just keep sched. fake appts knowing that they don't have enough people and keep putting me off ... I'm inclined to consider filing suit. My grounds? I consider each phone call a contract for services to be rendered. I wait patiently during the alotted time, they come and preform service and complete the sale. I held my end of the bargain, they dropped the ball. I'm willing to bet they pay their lawyers more than the 20$ it would take for me to haul their ass into small claims court so am I willing to waste another day? Sure, but this time it'll be on my terms, and they'd better keep this appt or the judge will be as upset as I am.
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 Review by chaosan
member for 11.7 years, 741 visits, last login: 104 days ago
updated 10.3 years ago
- Staten Island,Richmond,NY
- $44 per month
- "Easy swtich from RoadRunner. 100% uptime. Price same whether you have CATV or not. Webmail and Unlimited Dial-up"
- "NONE although I miss the RoadRunnner toon mascot.."
- "If you can get it then GET IT!"
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I have had RR/TWC for about one to two years. When I decided to get Satelite and cancel my Digital Cable TV I would have had to pay $60 a month for roadrunner. Luckily, Earthlink had just started to advertise their cable service through Time Warner in my area. I called up Earthlink: 1-800-EARTHLINK. And told someone in the sales deparment that I had RoadRunner through TIme Warner and wanted to switch to Earthlink Cable. They asked me for my RR account information and asked me what I wanted as my primary email and a pin number. I was given a login password and was forwarded to Time Warner tech support where I told them that I switched to Earthlink and the tech support person told me to shut down my computer and restart and I was switched over to ELN! Then I was forwarded to Earthlink customer support who told me how to access my email and such. The total time it took me to switch to Earthlink from RoadRunner was 30-40 minutes. It was very simple and the only fear I had was due to it being so simple. I thought I required more work, but it was that easy! I have been getting the same speeds as RoadRunner: 2000 kbps down/350kbsp down. My pings range from 40-70 in CounterStrike and Unreal Tournament. As for the news servers. I never used the RR servers but the ELN servers do not seem so slow to me. They are decent. I switched over to Satelite TV and my ELN service is still $44.95 per month. IMHO I think Earthlink Cable is better due to some little perks like: Webmail, FTP service, and the unlimited Dial-up hours. Earthlink is a great choice if you can get it.
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I have now had Earthlink for a while and the service has just been superb. ELN rocks, consistant speeds, reliable, ftp and personal site space rocks.
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