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Review by caca_man See Profile

  • Location: La Jolla, San Diego, CA, USA
  • Cost: $42 per month
  • Install: about 10 days
installation, price, speed
NONE
Great deal! Nothing better, and nothing cheaper for speed.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

After considering all the reviews on this site, I gave the Earthlink Cable 2000/384kpbs $42/month offer a shot. The Time Warner installation people had to go through a lot of effort to get everything hooked up, but they did it well, they were extremely friendly, and best of all it was free.

I've only had the service for a week, but it's been nothing but pleasurable. It's a great price, and the ability to dial-up for free when away from home is an awesome feature. And best of all, much to my amazement, the downstream speed is exactly as fast as advertised. (I don't know how to check upstream speed.) Thank you Earthlink.

member for 21.2 years, 1 visits, last login: 19.2 years ago
lodged 21.2 years ago

Maggs
Premium Member
join:2002-11-29
Jackson Heights, NY

Maggs

Premium Member

USE DSL REPORTS SPEED TEST

Dslreports speed test measures both up and download speed of your connection, give it a shot I am sure you will be suprised I was. I get approx 2 MBPS, 320 Kbps. Its a great deal. I connected with Time Warner and never had and major problems, except the USB cable modem connectivity to Total Access 2003, They are coming out with a patch in the new year. IF you want to use Total Access 2003 with favorite places and all, go out and get a PCI 10/100 Ethernet Card. My Belkin PCI 10/100 Ethernet card works great. Plus the 10/100 card allows for faster downloads and uploads and Wake on Lan feature which is great when away from home and you want to access your home pc. BUT ALWAYS RUN A FIREWALL like ZONEALARM or BLACK ICE to protect your pc. This is because you are ALWAYS connected to the network.

Good Luck

Sean
have any questions im me on DSLreports

LiLTizz
Back with comcast
Premium Member
join:2001-11-11
Ypsilanti, MI

LiLTizz

Premium Member

Re: USE DSL REPORTS SPEED TEST

wish we could get it here! stuck in comcast monopoly 1500/128 for the same price.

woodhavenlover
@mindspring.com

woodhavenlover

Anon

Speedy Earthlink

I live in Woodhaven, Queens, New York City. Earthlink is so fast and realable. I love it. I have recommended to couple of my friends and they all have it now, and they also love it. only think.. now i can't do a speed test a dslreports.com for some reason its saything that my java applicate is not showing it. but i reinstalled it and everything, but it still isn't working.

Review by dartol See Profile

  • Location: Baytown, Harris, TX, USA
  • Cost: $41 per month
None to report
Installation, customer service
I am giving up on them
Install Co-ordination:

I ordered my cable internet through Earthlink with one of their new special promotions. I was excited to finally have broadband availability in Baytown.

When I signed up on Dec 3, I was told that I would be contacted within 72 hours to set up an installation time. After several days passed,I began trying to find out why I had not been contacted. Earthlink told me to call Time-Warner cable, Time-Warner told me they hadn't received an order from Earthlink. I finally reached an Earthlink customer support person that called Time-Warner directly and got things worked out. That was one good point. My installation was scheduled for Dec 18 in a four hour block 8 - 12.

I rearranged my work schedule so that I could go in late that morning. I am very busy at work right now, so that was my one shot for getting this done within their crazy installation times. I mean, if it wasn't in a four or five hour block it would be easy to do during work hours, but how many people can sit home from work half a day? If they offered late evening it would be OK too, but they don't.

I got the confirmation automated message the night before and it said the block was 8 to 1, not 12. It figures.

Of course I got bored while I was sitting at home for hours waiting on them to show up, so I signed online to do the last of my 56K gaming. at 1:00, still no one has showed up. I signed off and checked my voice mail. It turns out that some dumbass named 'Eddie' who was the installer had called. He didn't seem to know what he was installing, calling it AOL at first. He had no clue what voice-mail was and that the reason he got it was because I was on the phone and at HOME. So, I called him back at 1:10 and he said that I had missed my window so I would have to reschedule. I told him that no one had said I would be called before they came over, I just expected them to show up. (Isn't that what a freakin' appointment is, after all???) I finally got pissed at him and hung up.

Then I promptly emailed Earthlink and told them to cancel my order and my account. DI that happen at least? Of course not. They said that I would have to talk to Time Warner. This is really ridiculous. I ordered from EARTHLINK!

So I guess I will just wait for a better broadband solution... or find one when I move in 6 months anyway. I really, really, really hate cable companies. I always get poor customer service from them. That's why I use DirecTV!

Darren

member for 21.2 years, driveby review (so far)
lodged 21.2 years ago


poofitsgone
@attbi.com

poofitsgone

Anon

stupid stupid stupid stupid

The only thing I can say is NEVER EVERR get service from a middle man. Earthlink is piggy backing on time warners network and relies on there techs to install the service. So the best thing to do is get it straight from the source time warner. If you stick with Earthlink everytime there is a problem and you call them they will have to contact Time warner to find out what is going on. Belive me I know I used to work for Earthlink. I have att cable and will not switch to Earthlink even though it wourld same me a few bucks. Again go to the source for dsl cable or what ever that way you can talk to the provider and not a middle man.
vortex72$
join:2002-04-03
33333

vortex72$

Member

your fault

they always call you before coming out for install to verify you are actually home.. its to make sure ppl dont break their appts and not be home when the tech comes. you should have left your phone line open. too bad for you. my roadrunner is very fast. enjoy 56k.
George_Still
join:2002-03-13
Harrisburg, PA

George_Still

Member

Earthlink Electronic Support Response

This is a response from EarthLink Electronic Support.

You would not have to contact Time Warner to cancel the service. I am unsure why someone would have told you that as a response and would like to see the information that told you that. Can you please forward me the email address you had or have with EarthLink?

Yes, the installer does call before coming to your house sometimes. This is to confirm you are home prior to them coming to your house.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions, or concerns please feel free to contact us via the live chat link below.

Review by wyeknott9 See Profile

  • Location: Houston, Harris, TX, USA
  • Cost: $42 per month
  • Install: about 2 days
Beats DSL on BOTH SPEED and PRICE
none so far
A Real Winner. Go For It
Pre Sales information:
Install Co-ordination:
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Tech Support:
Services:
Value for money:

Called in order by phone; got $19.95/mo incentive deal; long-term deal of $41.95/mo. Scheduled install with Time-Warner; installer showed up within agreed time-window. Installation neat and just as I wanted it. Total time: 90 minutes including pulling cable. Connection worked instantly direct to my laptop. It also worked instantly when I moved it to my previously installed Linksys BEFSR41 router for my home LAN. Speed was all I could ask for. From order to install, elapsed time was 48 hrs. This is in West Houston, TX and the experience was VERY GOOD. Recommend highly!

member for 21.3 years, 61 visits, last login: 19.7 years ago
lodged 21.3 years ago


TheSyth
@halliburton.com

TheSyth

Anon

NEED A DIRECTVDSL REPLACEMENT INNER LOOP

Your ISP is Earthlink, yet you refer to Time Warner. Is this because Time Warner has to come setup/condition the lines for the cable based broadband?

What are your upload and download speeds?

Thanks
dutch9@yahoo.com

Review by AP33ME See Profile

  • Location: New York, New York, NY, USA
  • Cost: $41 per month (12 month contract)
  • Install: about 1 days
Everything is excellent, now 4800+-d/480+-u! Fairly Stable.
Maintenance days knock it out sometimes.
Solid, losing value because of cost/performance now in '07
Pre Sales information:
Install Co-ordination:
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Tech Support:
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Value for money:

1st month is free then the next 3 are just for $19.95! Then the low $41.95. It all happened in 1 day, Spoke with the Earthlink rep, setup a pw and username, then received a call from Time Warner the very next day and I was able to pick up my package. Self-installation was very simple and easy. 8 e-mail addy's with 10mb's of webspace each.

3mbs down/384 up for $41 Earthlink/RR Vs 768/128 for $49.95 Verizon, you do the math.

*** '02 ***

Verizon DSL is much cheaper now.

member for 21.3 years, 124 visits, last login: 8.3 years ago
lodged 21.3 years ago


Review by subcultured See Profile

  • Location: Chestnut Hill, Middlesex, MA, USA
  • Cost: $41 per month
cheap, great customer service, good TOS
none, yet
if you have at&t and are considering getting earthlink over those lines, do it
Pre Sales information:
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a few weeks ago, i got a call from earthlink, alerting me that earthlink was now available over the AT&T broadband lines (ie, if you're in the att broadband available network in the boston area). the cost is $7 a month less (it's $41/mo).

i switched over and had some problems getting my linux box connected to the net. most (ie AT&T) tech support doesn't offer any support for linux and will most often tell you that they can't help you at all. that's understandable, i suppose, but two earthlink techs today went above & beyond what's expected to help me troubleshoot the connection, despite the fact that i told them that the windows client in my network _could_ connect.

they spent over 1/2 hour with me each, not only offering great advice but following through twice (as late as 9:30 tonight) with what they could find on google, what other people have suggested, etc. i was amazed how helpful they were and am grateful for getting a discount for better customer service.

besides the customer service, all of the benefits of at&t's strong network in my area still remain true. my speeds are fast and no ports are blocked. i'm very happy with my service.

by the way, all along it was an issue with a faulty rule in my firewall. go figure.

member for 22.6 years, 1813 visits, last login: 12.3 years ago
lodged 21.3 years ago

dsltechie63
join:2001-12-05
Nutting Lake, MA

dsltechie63

Member

GO EarthLink

I have AT&T Broadband (Comcast). Effective Jan 1, 2003, AT&T is razing my broadband costs almost 20% from $47.95 to $57.95 per month plus the $3.00 a month modem rental fee. AT&T are razing cable TV rates by approximately 7.8%

I do not subscribe to AT&T cable or telephone service, so my Internet cost will rise by $10 a month, that's an additional $120 a year. I called AT&T and was told if I take basic cable tv (Channels I now get free by Air Waves)
for $7.33 a month, my internet will drop $5.00 a month to $42.95 plus $3.00 modem rental, making my total costs $53.28 a month. Now if I don't agree to subscribe to basic cable TV, I will have to pay a total of $60.95 a month for my broadband internet.

Now comes Earthlink and they are offering through 12/31/02 Broadband internet through AT&T (Comcast) cable lines for $41.95 a month plus a $3.00 modem rental fee. The first month is free. If I switch to Earthlink, I will be saving $190 the first year. I urge all AT&T broadband users who only subscribe to Internet services, to consider switching to Earthlink before 12/31/02 and save $$$$$$$
RonnieB223
join:2002-12-26
Parksville, KY

RonnieB223

Member

B....RonnieB

How are the parental controls with EL? How flexible are they? And what is ur experiance with them if any?

Review by fastforward0 See Profile

  • Location: Katy, Harris, TX, USA
  • Cost: $41 per month
  • Install: about 4 days
very fast and reliable
none
it rules
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:

i ordered El cable on thursday and a tech came andhooked me up in less than 30 min and i was COOKING.2100/365.pings are 20-40.very nice.

member for 21.3 years, 56 visits, last login: 21 years ago
lodged 21.3 years ago







Review by marktee See Profile

  • Location: Akron, Summit, OH, USA
  • Cost: $42 per month
  • Install: about 4 days
Includes dialup access, fast downloads, fast, painless install.
Billing issues, otherwise, so far, so good.
As advertised.
Pre Sales information:
Install Co-ordination:
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Value for money:

Ordered 11/4/02, went live 11/8/02.

I called, they came, I surfed. Advertised as 2000kbit/364kbit, I'm right in there. Outage on the second day, (~15 hrs) but we got hit with tornadoes, and considering the deaths and destruction, I wasn't going to complain too much.

My TW bill came the day I went live - they charged me for some HBO thingies. I called billing, said I ordered EL, not HBO and the rep said oops, nevermind. We hang up, no cable light on the modem. Hmm. I called TW back, connected to support, explained what just happened, he said oops, here 'ya go, and I was back up. Kinda funny, really. At least they were nice about it. We'll see about the billing issue.

Dynamic IP, Tosh PCX2200 cable modem to an SMC7008ABR router, to a few pcs. Once the installation tech padded down the signal, everything worked. The guy was cool, didn't give me any 'we can't support the router' talk.

I've been an Earthlink dialup customer for almost three years with very little trouble. The switch to EL/TW seemed like a natural, and I keep my dialup in case the cable goes down.

I didn't use any of the EL or TW software. Downloaded DrTCP (elsewhere on dslreports.com , tweaked and tested.

Last thing - the installation tech left me the USB etherlink adapter. I installed it on my USB hub. I have no idea what I'm going to do with it, but the guy left me another toy - he gets a gold star.

Mark.

member for 21.3 years, 294 visits, last login: 18.5 years ago
lodged 21.3 years ago


Review by hysteriakr See Profile

  • Location: Fairview, Bergen, NJ, USA
  • Cost: $42 per month
  • Install: about 4 days
Fast, low ping, good tech, etc
slow newsgroup, have to type id and password many times to acces to mail and account setting
Get it if you can
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

This ISP rocks. I get less than 50 ping from every game server in US. It took only 4 days compared to Verizon which took 3 weeks. Techs are so friendly and really knows about internet and computer.Only bad thing are slow newsserver and what I said obove. But I rarely use newsgroup and I use outlook express. You get constant 2000kb down and 360kb up. I feel so good when it says 'Insane' after doing speedtest. So if you can get it call Earthlink right now(I feel like earthlink salesman hehe If you're thinking about roadrunner or earthlink i bet earthlink is better. Two thumbs up!!!

member for 21.4 years, 704 visits, last login: 16.3 years ago
lodged 21.4 years ago

AnilPujara
join:2002-11-08
San Marino, CA

AnilPujara

Member

Web Server

Is the Earthlink Cable/DSL good for web serving. I run a couple of web servers and so far been extremely happy with Road Runner. I was wondering if i"ll be just as happy with earthlink?
George_Still
join:2002-03-13
Harrisburg, PA

George_Still

Member

Earthlink Electronic Support Response

This is a response from EarthLink Electronic Support.

We are glad you are enjoying your experience with EarthLink-Cable.

EarthLink has been working on updating the news server. Currently we do run a beta server using newstest2.earthlink.net. You will have to use your full email address when logging into this server. We look forward to when the upgrade will be completed and all EarthLink Customers will be using the news.earthlink.net server.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions, or concerns please feel free to contact us via the live chat link below.
scooby208
join:2000-10-27
Astoria, NY

scooby208

Member

Re: Earthlink Electronic Support Response

Are there any plans to uncap Time Warner/ Earthlink cable.

Review by AColtsFan See Profile

  • Location: Indianapolis, Marion, IN, USA
  • Cost: $41 per month
  • Install: about 18 days
Great speed, reliable.
Coordination between E-link and TW could be better
Good Service, speeds and price... so far i'm happy
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I researched many sources before determining that TW was the way to go for me in my area (Indianapolis). My brother has had Roadrunner for over a year now and he has been happy with it. With Earthlink you get a few extras over going with straight roadrunner and its a few bucks cheaper a month. I thought about going with dsl because i am only 7000 feet from my co, but for the amount I am paying for E-link I could not get a connection this fast for 42 bucks a month. So far my pings in games have been ok, usually anywhere from 30-50. On speed I'm getting almost 2 mbps down and around 360 kb up which i am very happy with.

The only problems I have had so far is the lack of coordination with the install. There was alot of confusion with TW on whether I was in their coverage area. They said they would send someone out to survey my area to see if I was and call me back in a week. Finally as 2 weeks was approaching I decided to call them back and they said that someone did come and I am in the coverage area. I was happy and proceeded to call E-link and sign up. The person I talked to with E-link said that in their computers i was still not in the coverage area and that they would need confirmation from TW before they could sign me up. I called TW back and got a nice lady that said she would take care of it. She called me back and left me a message saying that everything was fine and to call and schedule an install date. TW Install guy comes and installs E-link software. He said I needed to setup a username and password so i did. Later, after getting charged 22 bucks, I found out that E-link had sent me a letter with my username and password in the mail and i had not recieved it yet and that I just signed up for dial up access. I called E-link yesterday and he said that everything was fine and they would credit me back the 22 bucks and switch my username over to the cable account.

After all that is cleared up I am very happy with the service so far.

member for 21.4 years, 34 visits, last login: 19.2 years ago
lodged 21.4 years ago


chemgreg
join:2000-09-25
Indianapolis, IN

chemgreg

Member

To bad about the EL letter arriving late!

It was unfortunate that the Earthlink letter arrived late and the guy from TW installed the bloatware (software) on your computer. Come on over to the EL cable forum with any questions or comments. As for the EL bloatware that was installed, if you like it OK. But YOU DO NOT NEED IT!!!! You can uninstall it and you will be just fine. Welcome to fast internet here in Indy. Oh, sorry about the Colts.

Review by adam97202 See Profile

  • Location: Minneapolis, Hennepin, MN, USA
  • Cost: $42 per month (month by month)
  • Install: about 4 days
Nationwide dial-up included
Still have to deal with TimeWarner
If you're still using RoadRunner, switch NOW.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I didn't want to sign up for TimeWarner's RoadRunner cable modem service because they don't have very good Mac support, they don't offer dial-up service for backup or "roaming" purposes, and I'd heard horrible things about their customer service... so I jumped at the chance to get the same service using Earthlink as my ISP, for $41.95 per month, PLUS you get access to Earthlink's dial-up numbers all over the country for when you travel!

They were a little confused about the installation process; I had to call twice to get a TimeWarner guy to come out... but it's been pretty solid ever since. Every now and then the connection drops, but it's always up again in a few minutes. Download speeds are up to 1.7 Mbps, and upload is about 384k as advertised.

Oh, one more thing: Earthlink doesn't technically "support" hooking up a network with multiple computers, but they definitely don't care if you do it, and I've had no troubles at all. And my IP address changes so infrequently I could even run a Web server if I wanted to (which I don't).

member for 21.4 years, 3 visits, last login: 16.3 years ago
lodged 21.4 years ago


Suzuki Kid
join:2002-01-16
Allison Park, PA

Suzuki Kid

Member

ATTENTION ANY REP. FROM STARGATE!!!!!

Can you please tell me when Stargate is going to offer cable services in the Pittsburgh area?!?!