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Review by bartfat 
UPDATED: 2.3 years ago
member for 5.3 years, 17 visits, last login: 1.7 years ago
 Fountain Valley,Orange,CA
 $42 per month
 about 7 days
 "Extremely quick download speeds, excellent service."
 "Upload speeds could be faster, but ok for most people."
 "Overall, a very good choice for broadband."
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The connection is faster than DSL, and DSL isn't in my area anyways. The upload speeds are around 60 kb/s, which is fast enough, and Earthlink provides some good software for you, whether you want to just surf the web or protect your kids from the horrors of the internet. By the way, download speeds are around 400kb/s, so files get done extremely quick. The no-month contract is a nice perk, in case you want to get a nice deal on some other company later on. I've had this service for about a year, and I don't plan to switch to any other company. I love this connection! Thank you Earthlink! Oh, and my connection speeds never drop below those, so DSL is left in the dust... The connection has only dropped once in my 4 year usage of the service, so reliability should not be too much of an issue.
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Review by johnwang1
Posted: 2.5 years ago
member for 2.5 years, 19 visits, last login: 2.3 years ago
Brooklyn,Kings,NY
Contract price not specified.
"Extremely slow speeds during peak hours, slow speeds during none peak hours."
"maybe my area (11220) is bad for internet"
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this is my attempt for a better internet after tryin somethin else other than verizon, the tech support is useless like everywhere else. i have both verizon and earthlink and they are the slowest connections ever. and by slow i meant speedtest shows stuff like 100 to 200 kbps download for both services. man wtf. i dont want to pay for T1 yet.
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Review by earthlinknyc
UPDATED: 2.5 years ago
member for 6.5 years, 778 visits, last login: 65 days ago
Maspeth,Queens,NY
$42 per month
about 650 days
"Great speed. Earthlink should give you speed like a optimum then it would be best isp ever :)"
"High ping during the peak hours, slow connections"
"Time Warner and Earthlink cannot do anything to fix your slow connection. it has to stay that way."
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Earthlink service was good for 2 years but now it sucks.I already described my problem on earthlink forum. Slow speeds and high ping during the evening time. I will switch to Verizon Fios once they will be in my area. otherwise i don't have a choice. They don't care about customers anymore.
I ordered Earthlink Cable Service last Thursday May 29. I received call from TW and they said that somebody will come and make a installation on Tuesday June 3. So when the guy came he just hook up modem and after that I was already online. A lot people complain that they Earthlink is giving away RCA modems and they don't do this anymore, they will give you Thosiba modem.
My speed is great ( around 2300 download stream / 400 kps upload stream) so I got this speed all day long and all night even like you know that cable is a sharing network. Earthlink is doing great job.
I have Earthlink for 2 days so right now I got no problems with that's why I never use Technical Support. Another thing a lot of you guys and gals write that TW guys who come to install service that they are dirty, smell not good. Hey what's going on ?? Do you want to some prince that some kings came ?? Just think a little bit. Also it is great deal, by first 6 months you pay only $ 29.95 and after that $ 41.
I will update my review in few next days. See ya.
Guys I am back and tell you that my speed is keeping around 3000 / 400 kps. Last night I saw that websites are opening slowly but it was fault of my broswer Internet Explorer so I figured out this by myself. Everything is working greatly. Few days ago I downloaded movie from Kaaza and my avarage speed was 300-350 kbits. So it took me only a hour even less to get movie which size is around 700 mb.
Earthlink rocks just keep it this way.
UPDATED:
Hello everybody.
ok today I had little problem but it wasn't something big/ I left my computer on all day but I didn't use it. Evening when I cambe back I saw that CABLE light and DATA light were off(thosbia modem 2200). So I knew it that it is not working. I checked my cables outside and inside, everything was connected so after that I turn off my computer and then I disconnected power from modem. After 2-5 minutes O plug in back power and it was on everything came back. I checked my connection speed and results were the same. Also at this time some channels on my TV had poor receptions. But right now everything is working great like before, nothing change. 
UPDATED:
I found why did I get disconnect from internet, it was cable fault. I fixed it, exchanged cable and now it is everything is perfect. So I got no futher problems with it.
UPDATED:
I don't know what do you think about RoadRunner which belongs to TW but a lot people got problems with RR (RR=Road Runner) and they are expensive. Also some Earthlink users complaint about that speed is down or something where later you figured out with tech support that this is a fault of modem. The thing is that my 5 friends ordered Earthlink and all of them got RCA modem (white color) where everybody says that it is old modem. I have Thosiba 2200 and this modem is working great. My friends have RCa modems and they receive great speed all the time. I went to my friends and I use DRTCP to change some connetion config like a RWIN and MTU. After that they really got high internet access.
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 Review by TransitMan
UPDATED: 2.6 years ago
member for 9.2 years, 4309 visits, last login: a few hours ago
Dayton,Montgomery,OH
$30 per month (6 month contract)
about 3 days
"Stability. 5000/384"
"None come to mind"
"Good value for the money. Definitely recomended."
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4/12/07
During the billing monster issue with SBC/ATT, resigned with TWC/RR.
On 30 March 2007, switched over to ELK Cable Services, for the cost of the service.
6 months for $29.95 and the to $41.95 afterwards, as opposed to TWC/RR $49.99.
Speed and service have been good, and no issues with install, except with TWC. They wanted to send a tech out, but when I told them i already had a modem, was advised to call and have my ELK config pushed to the modem, which was done during the phone call.
Rebooted the modem and it has been good to go since.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
**UPDATE**
3 June 2003 - Having had ELK cable for 9 months, all I can say is, I am very pleased with the service. Have only had a couple of minor outages (Equipment related - their end at local TW).
Calls to tech support are few and far between, but I do get results.
Would still recommend ELK cable to anyone who wants high-speed broadband.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Originally started with RoadRunner BroadBand, but when EarthLink became available, I sized up the 2 right away and it was a no brainer.
Took just 1 phone call and I was good to go. Only minor complaint is that it took a tech visit to officially change things over. After the visit, my IP changed to a Mindspring cable connection.
Have not had any major problems with the service. No calls to tech support, which is why they are rated only 3 stars.
Would recommend this to anyone who is outside the CO distance limit for ADSL, as I am.
This is much better than dial-up, any day.
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 Review by jons
UPDATED: 2.6 years ago
member for 6.6 years, 1717 visits, last login: 36 days ago
Elmhurst,Queens,NY
$42 per month (12 month contract)
about 14 days
"Once installed, service was up. Good speed usually."
"Service slows at peak times. Terrible support."
"Would prefer another provider."
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The order for this service was placed by my girlfriend, before I moved to NYC from Chicago - so keep in mind the info I am supplying is second-hand (some of it).
Order was placed by phone, and a time was scheduled for the technician to come and install at our apartment. The appointment could have happened sooner, but was scheduled for about 2 weeks away. Aside from a somewhat "sketchy" technician (  ), installation was fine, without any real problems. There was one existing cable entry to the apartment, and we would have preferred to run the line to a different room (extra bedroom rather than the living room), but that would have required a lot more work and time to run the cable and drill through the outside wall. We opted to keep the connection in the living room and run cat5 ourselves in the apartment. Altogether, installed took just about 1 hour.
For the most part, speed is fine. Only a few of the speed tests I've run have come anywhere near the advertised speeds, but I don't have any problems with usual domestic surfing, email, and downloads. The main problems I have with the service are these:
1. At times the internet connection will go down completely for no apparent reason. No amount of modem rebooting, etc. has any effect. Then service will come up again later.
2. Other times the service just slows to a crawl - usually on the weekends.
3. The times I've tried contacting tech support (which goes through Time Warner cable, not Earthlink), support has been abominable. Technicians on the phone put you through loops and know next to nothing (and that's being generous). Emails to support or complaints to customer service have gone totally unanswered. To me, this is incredible.
In general, and for the most part, internet service is fine. I work in the industry and have my own home network including multiple PCs, VoIP (through Nuvio, not Earthlink), and both wired and wireless equipment - so I know what I'm doing. When service is up, things are fine. When it's down, there's nothing you can do but wait and hope.
Equipment: Toshiba PCX1100U cable modem, connects to hardware firewall and a switch behind that, plus wireless router and VoIP router. Dynamic IP, though it changes very rarely (once within the past year).
*UPDATES*
Complaints with this service remain the same:
1. Internet connectivity can disappear at any time, sometimes for a few minutes and sometimes for an hour or more. This can happen in the morning before work, at home in the evening, or during the day (I sometimes VPN to my home network from work).
2. Technical support is worthless. Whenever there is an issue with the connection, TWC wants to schedule a time to send a technician out to check things on my end. Of course service will return to normal 10 minutes or 4 hours later, as if nothing had ever happened.
I am tempted to switch back to DSL, which has never given me these problems in the past. Finally getting FiOS service in Elmhurst NY would be even better!
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Review by DJC2006
UPDATED: 2.7 years ago
member for 3.1 years, 17 visits, last login: 2.7 years ago
Goshen,Orange,NY
$72 per month (12 month contract)
about 14 days
"Premium Service offers 10/768 Kbps speed as of now. It's extremely fast!"
"Connection can be unreliable from the middle of the day to the evening of the day."
"If you're looking to get more service for your buck, go with or upgrade to Premium Service."
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I ordered 8/768 Kbps for $72.95 a month. Although I am getting 10,000/768 Kbps speeds at the moment. The order and install process was painless and quick. Home equipment consists of a Linksys Cable Modem and Linksys Wireless-G Broadband Router. The service runs on dynamic IP addressing so the IP address might change from day to day.
Followup comments:  
okiejonn
@cox.net
| earthlink ripped me off i had paid for a two year service with coolink and earthlink bought them out about two months into my paid up agreement..then earthlink pulled the plug on my internet and tride to get me to pay twice what i had already paid for..
i will continue to tell people how they ripped me off and lots of other people also.. | |
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anonuser6267
@desync.com
| Everything is alright... I just got 10 Mbps downstream and 768 kbps upstream speed about 2 days ago, and the download is great. 10 Mbps yea, but the upstream sucks like hell and is not as advertised. More like 450 kbps upstream speed. Also, I actually wanted dynamic IP assignments, but it turns out it's static. I thought static IPs were only assigned to businesses by ISPs. So I can't grab a new IP without calling the company up and giving them a good reason to give me a new one. Rebooting and power cycling the modem doesn't help either. | |
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Review by docktur
Posted: 2.7 years ago
member for 7.1 years, 776 visits, last login: 344 days ago
Flushing,Queens,NY
Contract price not specified.
"Achieving faster speeds, great spam protection"
"none"
"Have had no problems"
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Review by Tainted
UPDATED: 2.7 years ago
member for 6.8 years, 840 visits, last login: 56 days ago
Waxhaw,Union,NC
$42 per month
about 1 days
"Same connection as Road Runner and cheaper w/o TV."
"News server has been horrid last few months"
"If you want to go with dish for TV and don't need news server get this."
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Ordered Earthlink cable over Time Warner on 5/14 using their 1-800 number. I was told it would take 5-7 days for the switch to take effect but the next day Time Warner called and I was up and running in no time since I already had my own modem. Got the promotional deal $29.95 for 6 months and $41.95 afterwards. I previously had RoadRunner and decided to switch because rr's news server retention was awful. Retention was about a day and on Earthlink it is 5-7 days. Connection is same as rr which is reliable and I always seem to get 3mb d/l and 20-30 ping on my favorite Quake 3 servers. Overall, I am very happy and might eventually switch from digitial cable to Directv since there won't be any added fee on internet bill for ditching cable tv like with rr.
UPDATE 12/14/04. Was upgraded to 5mb d/l this morning. Hopefully it stays. Connection has been great since I got it and same goes for the news server.
UPDATE 2/24/07. Moved and have same stable connection as I used to have. News server has been awful past few months with barely any complete files. Might look into switching back to road runner or DSL if this keeps up.
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Review by FastEddie50
Posted: 3 years ago
member for 7.4 years, 89 visits, last login: 243 days ago
Syracuse,Onondaga,NY
$41 per month (month by month)
about 2 days
"Good value"
"Service is via Time Warner of Central NY (TWCNY)"
"Would do it again."
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I've had it for 3.5 years. The current speed is 9/1 and tests out pretty consistently at that rate. No price hikes in all that time either. No long term contract, so I can quit at any time. It would be nice if they offered a yearly contract at either 5-10% discount. It's not really competition if TWCNY owns the pipe, is it?
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Review by hbruno
Posted: 3 years ago
member for 3 years, 1 visits, last login: 1.2 years ago
Orlando,Orange,FL
$44 per month
about 7 days
"Reasonable price for this area, reliable and lives up to advertised speed."
"Honestly none yet"
"Recommended for Central Florida residents"
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My search for broadband began when I moved to Orlando, having used dialup for years. At first I was frustrated by the lack of choices, compared with acquaintances who seem to get dirt-cheap broadband in other areas. It was pretty much BellSouth DSL or cable, but since I live too far away from the CO, I decided to pay more and go with cable. I knew I wanted at least 3 Mbps, the more the better.
Bright House offered a choice of RoadRunner or EarthLink, and I have chosen EarthLink based on positive reviews here and their reputation. So far, I haven't been the least bit disappointed. My plan is 7 mbps down / 512 kbps up (they don't advertise upload bandwidth on their website) for 44.95/mo regular price, with no contract. This was more than I initially wanted to pay, but the "Lite" plan only offered 512 kbps down.
I scheduled an installation online through the Bright House website, self-install not an option since I don't have digital cable TV. The installer did not arrive on time (surprise), but Bright House did call to say they were going to be late. In the end they weren't too late, and installation was quick. They did some stuff outside, hooked up the cable modem (using a very long coaxial cable due to my setup), they even provided the ethernet cable. I was online in no time, like 30 minutes. One weirdness was that their system wouldn't accept my debit card even though the check I paid with was on the same account.
The connection has been quite reliable. In more than 1 month since installation, I have noticed only one episode of downtime at about 1:30am. I'm not sure how long it lasted because I went to sleep, but it was working fine when I woke up, and it has been working since. Being a computer engineer and student, I'm online quite often, so I notice when something is wrong. Also I was very curious about speed, if I was paying $45 for broadband it had better be fast. My initial tests showed about 3.7 mbps during peak hours, big improvement but disappointing really. After that I followed the dslreports.com speed tweaks. I have tested as fast as 6.8 mbps down and generally up is around 480 kbps, seems consistent any time of day - though I mostly use it at night. To me, that is well worth the money.
In conclusion, Earthlink has been reliable, fast, and a pretty good deal at least relative to other options in central Florida. I can't really rate tech support because I haven't needed it, and the only service I'm really interested in is the internet connection.
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