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 Review by IowaMan 
member for 4.7 years, 1286 visits, last login: a few hours ago
updated a few hours ago
 Grinnell,Poweshiek,IA
 $160 per month about 15 days "Good Speed/Price ratio" "Technicians need additional equipment" "Mediacom has good value especially if you're in Rual Iowa"
| Pre Sales information:
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(ratings match consensus)
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Decided to go with Mediacom after Iowa Telecom, decided to increase there rate's for basic phone service
Pre Install- Ordered the 3mb Cable package without any other service total for 1 year is $35
($19 + $15)
Install was scheduled for the 19th He came at the specified time and was courteous and professional
We live in a brick house so he had trouble initially deciding how to best run the cable as we have a crawl space with is hard to get to. so what he did was move the ground block to where our phone line comes in at basement windows and ran it in that way into our splitter and we used the existing cabling in my room except, He didn't have the screw I need on our house to secure the cable to the brick!
The Modem is an Ambit 60678 EU cable modem which I have connected to a Motorola WRG850G router
Speeds are great
I would recommend Mediacom if your in an area served by them and you value speed
(At least in Iowa)
Update: 7/10/2009
Speeds still are great, No major outages (had 2 that lasted all of 1 minute) I later found out that the Ambit was reporting incorrect signals and was the cause of the lost connection. I now have an RCA DCM 425 modem and new wiring and everything is working great. I do computer support and I hear numerous complaints about our local phone compony. If you can get Mediacom (Internet) go for it
UPDATE:
1-17-09
Considering maybe going with Dish for TV as it is a better value for the Money (3 TV's) and maybe getting Windstream Internet not because where unhappy with Mediacom (we're not) just better for the pocketbook right now.
UPDATE
11-20-2010
We are staying with Mediacom as after evaluating the Satellite service, We discovered that the Family package is no longer available and the amount of TV watching we do it isn't worth it. We are also happy with the internet (3Mb/256) and I hope that in the future they raise it.
UPDATE
11-23-2010
Mediacom now has a 250 GB cap for all residential tiers
»www.mediacomtoday.com/aup
UPDATE Speeds are still what is advertised however I had to replace a Motorola WR850G (died) with a Netgear WGR614
UPDATE 4-1-11
Went to the local office in Marshalltown to add a package to my account, Was NOT informed that because I was on promo that this change I wanted to make shouldn't have been possible, However, I was given the HD BOX (Pace RNG110) and the change went through. (So I thought)
Get home, hocked it up and asked for a "Hit as the lineup was for Des Moines not Grinnell so, After calling/using the social media team at Mediacom. I found out that they doubled my bill and with out even telling me over the phone and didn't even register the box before I left the office I am now working with corporate to get this issue resolved will post when I have an acceptable solution.
For a "communications company" They are VERY POOR with the left hand doesn't know what the right hand is doing.
UPDATE 4-5-11
After e-mailing a high up I received a call from a retention rep, apologizing for the error and everything is correct with my account now.
Updated 5-24-13
Upgraded to the 50Mbps Ultra for a 1 year price of $65 and it is smoking fast, I don't EVER plan to use DSL again. (Who would)??"?
Price is also for a 1 Starz Pack with the Digital+ package
Attachments:
Comments:
 | | Mediacom Cable internet If you do not live in the dorms or on campus where they provide good service, do anything to avoid from getting this internet service. Cable tv is fine, expensive but thats the rub from a damn oligopoly. However, the internet service is a joke.
My roommate and I live 2 miles from the campus on keokuk street, and it often takes 30+ minutes to buffer/load a netflix show. When it works it is great, but that is so seldom that you start noticing "good times" for the internet, rather than 'down times'. They have twice sent out people to check it out, and they just say that it is maxed out already. We have replaced the modem as well.
To summarize, if you have any other choice at all, go with that. The cable internet is promising, but not worth the cost or frustration. Likely better to connect into your phone and use its ability. | |
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Review by CappinHoff
member for 6.3 years, 859 visits, last login: 1 days ago
updated 8 days ago
- Des Moines,Polk,IA
- $75 per month
- (24 month contract)
- about 2 days
- "Fast speed, good package price with cable/phone/net"
- "Internet hardware"
- "Good deals if you talk to the right people."
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Had CenturyLink and was getting tired of the issues with their network. Talked to a door to door sales person and got a great deal. $9.95 net for a year, then $14.95 a year the next year. Also got cheap phone and cable. Installation was quick and easy. The only issue I've had so far is the modems they use.
First phone modem we got was some odd named one. Worked for about 2 weeks then started to randomly disconnect. Found out that anytime I would use a decent amount of bandwidth the modem would stop working. No lights. Got a different modem, an RCA. Worked fine for a month then the same issue. This time the lights stayed on and it appeared to be working, but no connection. This only happens with the bandwidth started getting used. Seems my only solution will be to split the phone/net into two modems. One for phone, one for net.
I'll update once that happens.
Comments:
Maitri
join:2012-09-16
Springfield, MO | Modems The modems do that because Mediacom is too cheap to buy new ones. They just refurbish old models that others return and reuse them. Welcome to the cheap side of the Internet! | |
| | | | Re: Modems They don't buy them anyways. They lease them. So that's a little different. Since it's a phone modem anyways, there isn't much of a selection. | |
| | | | | Re: Modems They also DISABLE most of the features on their equipment before giving it to their customers... MEaning, their boxes are CRIPPLED if you are electronically literate... | |
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Reviews:
 ·Mediacom
| **5/17/13** review update **5/17/13**
So the same issue is still there, the modem. Everything else works great. Just the disconnecting of the modem under load. Signals are fine.
From what I gather the phone modem can't handle high bandwidth usage. Since I game and stream with netflix and other various online services it just can't handle it. Resolution..... get another modem dedicated solely for the net.
It's ridiculous that I have to do this at my expense. They need to get better modems that can withstand high bandwidth usage. | |
| |  MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Re: **5/17/13** review update I do apologize you're still having this issue. I would like to try and get this taken care of for you. Please private message me. | |
| | | | | Re: **5/17/13** review update It's not your fault. I blame RCA in reality. | |
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Review by marrec74
member for 2.2 years, 192 visits, last login: 1 days ago
lodged 10 days ago
- Moyock,Currituck,NC
- $45 per month
- (24 month contract)
- about 3 days
- "up time is better than the DSL competitor"
- "not a fan of contracts"
- "Only option for cable in the area"
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There aren't many other options in the area for broadband, Centurylink DSL or Mediacom cable. I tried the DSL first, and after repeated outages switched to cable, I have had very few outages and verygood throughput. We got the 20M package, for $45 a month and speedtest shows that we get just about all of most of the time.
I have not had need to call tech support, so I cant speak to their service.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Internet service I am happy to hear that everything is working for you. Please let me know if you do need any assistance and we can get it handled here. | |
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Review by crucify
member for 7.1 years, 1167 visits, last login: 1 days ago
updated 14 days ago
- Waterloo,De Kalb,IN
- $100 per month
- (24 month contract)
- about 3 days
- "It's never good"
- "Internet,TV and phone go out daily"
- "Avoid Mediacon at all cost"
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Finally, hell has frozen over and MC has fixed the 2.5 years of frustration in my neck of the woods.
Very pleased at this time, the quality of service for internet and phone is back to the way it was a few years back.
The TV will always be sub-par compared to DTV/Dish
Update: 11/10/11
The issues with tech support are being addressed in my area, in fact they are doing a very good job now!
Update: 4/14/12
Back to the same crap once again. This time they simply refuse to care.
It has been well over 2 months now and I get the drift that they are done at this point.
No bother from the local office in even putting a effort into getting the service fixed.
I can not speak lower of this company!
Update: 5/30/12
The uncaring attitude from this company is beyond anything one could compare it to.
Not one call or a single attempt to rectify the problems since April. Nothing at all, it is as if they are telling me to bend over and take it. They simply do not care.
I'm done with this sorry excuse of a company. Returned all equipment for good.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Tech Support I apologize for the problems with tech support and tech escalations, and if there is anything I can do to help you feel free to let me know, or email us at socialmediateam@mediacomcc.com
Thanks! | |
| | | Interesting how the same issues are reported over and over I just read a post by someone stating that a technician left cable leading from the box to their home laying on top of their grass for weeks. This happened to us, as well. No one even let us know that the cable was laying on top of our grass in the middle of summer - we could have ran over it with our lawn mower. Neighbors have young children who play outside. Of course during that time, we had no service. This affected not only us but neighbors with the service all around us. Mediacom CSRs lied about us being the only customers in this town with a service problem. HORRIBLE service. Service down time is days and weeks and CSRs are rude, uninformed and LIE. | |
| | MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Re: Interesting how the same issues are reported over and over I apologize for any misinformation you were given, and I will do all I can to restore your faith in Mediacom. Is the cable still on the ground? If you need anything, please register your account and PM me.
Chad | |
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 Review by Bierboy
member for 4.7 years, 971 visits, last login: a few hours ago
updated 16 days ago
- East Moline,Rock Island,IL
- $125 per month
- "FINALLY catching up with HD offerings. MediacomChad is a lifesaver on this forum."
- "Telephone customer service is still lousy. VERY uninformed with out-of-date information"
- "Decent service for high speed Internet and Cable TV. Outages in our area are minimal."
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On-site technicians continue to improve. Telephone customer support generally has no idea how to resolve an issue and has actually gotten worse the past year.
Broadband Internet continues to be generally very reliable and speeds are as advertised.
MediacomChad on this forum has been invaluable in actually solving problems!
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Representative issues I apologize for the rude treatment from reps. If this happens again please let me know and I will look into this for you. | |
| | Bierboy
join:2008-08-07
East Moline, IL | Re: Representative issues Thanks Chad. Do you have any idea how soon our system will get AMC HD and Versus HD? I see other Mediacom systems are getting them, but not us. | |
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Review by WadeG
member for 275 days, 111 visits, last login: 1 days ago
updated 22 days ago
- Cadiz,Trigg,KY
- $55 per month
- (24 month contract)
- "Works most of the time."
- "Slow internet speeds when you pay for high speed."
- "Hopefully you not in need of"
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»mediacomcable.com/CustomerSuppor···oard=4.0
If you dont believe me look at their own support page. To many complaints of outages and slow speeds.
What other options did you consider for broadband? Only other option is dialup
What SPEED/package did you order, at what monthly price? $55 for 20down 2up but get 10down 2up.
How was the order & install process? Ordering was easy and install was fast.
What good or bad experiences most struck you? Constant disconnects and slow speeds. Tech coming to my house all the time just to tell me there is nothing they can do to fix the problem and the fact that it has been going on for months. This is everyday all day not intermittent problems.
5/2/2013 Update: Well it has been a year and nothing has been done to fix this issue. I have reported to the BBB but since Mediacom is not a BBB accredited business that went nowhere. I have nothing but run-a-rounds with them and of course there is no other option for TV or internet but Mediacom (no OTA in my area) and they know this. As you can see I do many speed test (»www.speedtest.net/results.php?sh···92&ria=0) and this is just how Mediacom does things. Just to let everyone know this should be the new ad for Mediacom:
»www.youtube.com/watch?v=0ilMx7k7mso
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Your Service We do want to provide you with the level of service that you should expect. I show that we are currently working with the area management to see what is causing the issues you have been experiencing and work to get them resolved. | |
| | WadeG
join:2012-08-22
Cadiz, KY | Re: Your Service I know but after 3 months I have given up hope that it will be fixed. My monthly fee goes up but service is still around 50% of what I am suppose to get. | |
| | WadeG
join:2012-08-22
Cadiz, KY | We are almost into our 5th month of this getting fixed and it hasnt happen. When can I expect a fix on this? Never? | |
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| WadeG
join:2012-08-22
Cadiz, KY
1 edit | Oh well I tried deleted Was verbally attacked for posting on here by Mediacom so I wont anymore. | |
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Review by tubaguy
member for 11.6 years, 112 visits, last login: 25 days ago
updated 25 days ago
- Springfield,Greene,MO
- $95 per month
- "Reliable; faster-than-advertised speeds; price not out of line with similar services in other locations"
- "Services are not completely modular; still no DOCSIS 3"
- "Fastest widely-available internet in Springfield"
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I currently have Mediacom's basic cable, internet (15 mbps), and phone service, and pay about $95 per month for all three (including telephony modem rental).
I was a bit worried at first, because the people Mediacom sent out to install my service were from one of Mediacom's contracted installation affiliates, and they were pretty unprofessional. My service since then has been good, though. My speeds are always at least as fast as advertised, and are usually significantly faster than advertised. I just wish they'd hurry up and upgrade to DOCSIS 3 here in Springfield, because I miss the 50 mbps I had with another company in Kansas!!! It would also be nice if they would sell each service individually. I don't care about television, and would like to have the option to upgrade my internet without paying for more television channels.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Mediacom Support Glad to hear everything has been working well with your Mediacom service. Springfield is a DOCSIS 3 market and we offer both the 50 mbit and 105 mbit service there. Feel free to message me with your account information and I will be happy to see what can be done with your particular account. | |
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Review by ringodude
member for 12.1 years, 33 visits, last login: 44 days ago
lodged 44 days ago
- Albany,Dougherty,GA
- $161 per month
- (24 month contract)
- about 14 days
- "Fairly reliable"
- "Packet routing by ISP"
- "If I had any other choice, I'd take it"
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What can I say... Mediacom has a monopoly (unless I want DSL, and around these parts, that's even worse!) and they know it. It shows in the attitude when you call tech support, customer service, or any other department.
The service is usually pretty reliable... connection wise, speed wise, it's typical cable: sometimes it works quickly (but not fast) but usually speed is mediocre.
Price includes cable service, not sure what the breakdown is, I think the Internet end of the package is around $30, but wouldn't swear to it.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Mediacom Support Thank you for your feedback. If you ever have issues with your service or have questions, feel free to contact me here anytime! | |
| | | Packet Routing Can you explain packet routing a little more? Kinda vague. | |
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Review by Leviathan
member for 264 days, 207 visits, last login: a few hours ago
lodged 50 days ago
- Bremen,Marshall,IN
- $138 per month
- (24 month contract)
- about 28 days
- "Installation went smooth and quick. Digital TV/phone quality amazing. Internet speeds exceed expectations."
- "Also opted for a DVR set up but wasn't installed due tom according to installer, local office was out of DVRs."
- "So far great experience with a minor hitch but not really a huge deal for me."
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When it came down to making the order, after explaining to the agent my experience with CenturyLink and how disappointed I was with them, and worried about going from one horrible ISP to another, was very good at reassuring me that would not be the case with MediaCom. Giving me details about current/recent upgrades taking/taken place in the area to assure costumers receive speeds they pay for. After about 90 minutes of going through all the options available in my area, finally came down to a nice bundle. All in all, ordering experience was amazing, install was quick. They even took care of CenturyLink in regards to phone service by porting the number and cancelling for me. All I had to do was call and cancel my DSL service. So, extremely glad I made the switch to MediaCom.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | DVR equipment I'm glad to hear you're having such a good experience so far with Mediacom. However, we definitely want to fix the missing DVR equipment. Currently some of our markets are waiting on shipments of DVR equipment, but I can assure you that these orders are being filled at the moment. If you would like to private message me on here I can help you with any issues you may have with billing, services, or just general questions.
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/ | |
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Review by rjt218
(review was emailed from domain gmail.com)
lodged 53 days ago
- Cloquet,Carlton,MN
- $55 per month
- (24 month contract)
- "The tech support were very nice but where not helpful"
- "Bad connection."
- "Losing substatule packets."
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I called Mediacom to come check out my internet connection because im
having a substantial amount of packet loss according to pingtest.net and me
pinging yahoo servers. Pingtest.net every test I loss around 50% to 90%
packet loss. The freindly mediacom technician come over to my house to
check the connection. He said that my internet speeds are fine but my ping
is high. I said to him but there's packet loss and showed him myself. I
said I know there should be 0% packet loss. Mediacom Tech agreed with me
and said give it a few days and see what happends if its not any better
contact us again. Nothing has improved. »www.pingtest.net/result/79253363.png I cant even play games online the
lag is so horrible. This is the worst experience I have ever had with this
company. I would love it if there company would have better tech support.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Internet issues I assure you that this is not the service you should be receiving and I would like to look into this for you and get it resolved. In order to get started with that I would just need some information to pull up your account. Feel free to private message me your account or phone number. | |
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1 edit | Re: Internet issues Thanks for the response. My number you can contact me at is (removed) I can give you the information you need over the phone.
Thanks | |
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