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Review by chadwik 
UPDATED: 1 days ago
member for 8 years, 170 visits, last login: a few hours ago
 Waterloo,Black Hawk,IA
 $74 per month
 "Offers very high speed services"
 "High speed is expensive, service is over sold, customer service is bad"
 "If you have choices, this should not be one of them"
| |
When you have an issue, that they can not fix at tier 1, they want to send a truck. You pretty much have to ask for tier 2 service to get even a hint of someone looking into over utilization. Then, if your card is due for a split anyway, they will give a date that it will be done.
When, you are not due for a split, and you have sever speed issues, only at peak times, they want to schedule a truck roll. This solves nothing. First off, the truck rolls during off peak times, and they then say nothing is wrong. Complete waste of time.
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Review by dreamtheater
UPDATED: 4 days ago
member for 4.2 years, 240 visits, last login: 4 days ago
Apache Junction,Pinal,AZ
$75 per month
 about 1 days
"GAVE NOTICE---"
"4 TECHS, DOZENS OF CALLS"
"SHYT"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
(UPDATED 2-5-10)
DECEMBER- DEGRADED INTERNET BEGINS, MULTIPLE OUTAGES, LINE DROPS, HUGE PACKET LOSS. FOUR TECHS HAVE BEEN HERE SINCE, ALONG WITH DOZENS OF CALLS TO MAIN TECHLINE. MY SPEEDS HERE (BROADBAND MAX) WERE ALWAYS 15MB DOWN AND UP TO 24MB DOWN; 1.4 UP. SPEED AVERAGE NOW- 6MB DOWN!!!
NOTICE I WILL BE SWITCHING TO QWEST HIGHSPEED IF BY 2-10-10 THIS ISSUE IS NOT RESOLVED.
TIRED OF BEING INSULTED BY ILLITERATE ON-SITE TECHNICIANS AND ONLINE 'SPECIALISTS'. LOOKS LIKE FAREWELL, MEDIACOM.
UPDATED 02-05-2009:
UPGRADED TO BROADBAND MAX (20,000/1500)
FOLLOW UP, AUGUST 18, 2009:
LOSS OF CONNECTIVITY IN PAST 2 WEEKS UNACCEPTABLE, AND TECHS DO NOT COME TO PHONE, A STUPID MESSAGE IS ALL WE GET. SPEED DROPPED 3 TIMES IN PAST 6 WEEKS TO NEAR DIAL-UP SPEED, TECH SAID I HAD 2 IP ADDRESSES!!! MORONS!
AS OF TODAY, SPEEDS NEAR 19 DOWN AND 1500 UP FOR A FEW DAYS.
NEXT: continued from previous post.
Since I do not use a router- they made the speed change WITHOUT a technician. Speeds in local area ALWAYS 20Mb or above, and uploads are consistent 1400Kbps. Did several benchmarks, including using IE7 to download Movies simultaneously, and successfully maintained over 500Kbps on 4 downloads!
The increase in price- small change, because I can stream High Def movies. The phone techs are STILL dreadfully stupid. A power outage in the Cable system takes them forever to locate, after running me through rookie resets of the modem.
However- loss of Internet has occurred only twice. The following is from previous review. I do recommend using this site's free tool to tweak your PC if you have XP- the results can be staggering.
Considered Qwest bundle- speeds too low. I ordered 5000/256 for 1 year at $39.95. My Modem became unusable as they upgraded. I bought a compatible
modem. I also DO NOT NEED WIRELESS to connect to X-Box and PS3! I simply
run my long Ethernet cord, plug it in, reset the modem- and boom!!!
The techs are scary.
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 Review by lotusracer
UPDATED: 8 days ago
member for 10.2 years, 4246 visits, last login: a few hours ago
Moline,Rock Island,IL
$100 per month (12 month contract)
"good speed, very fast"
"poor planning by mangement brings bad results to end users"
"use as a last result"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Have been on the cable for quite some time..... cable tv since moving into this house in April 1994. In December 1998, @home became available to my area as the first high speed provider. At that time, it was through TCI. Speeds were excellent and issues were few. Since I had previously carried a second phone line for dial up internet, my end cost was actually lower when I switched to this broadband service.
Since my install was soooo long ago, I won't go too deeply into it. 2 techs came in, installed a NIC and set up all the static IP stuff (yes, static, no DHCP stuff then).
At one point, TCI traded us off to ATT, and as more local users started using the service, speeds and reliability dropped. There were times when it got so bad, I actually had dial up speeds.
@home went away and shortly after that, ATT traded us off to Mediacom. Speeds were much more stable, I had nothing really to complain about. Other than maybe being a bit too expensive that is.
In around September 2009, I decided to make the switch to Mediacom Phone. That put me on the VIP program for around $100 a month for a year. A contract employee came and did the install.. the modem wouldn't sync up right, he left me with no internet and a phone that worked, but with a completely wrong phone number from an exchange in a different city even.... this was the phone number that had previously been associated with the modem!
I ended up calling tech support to get my internet working again.... about a day and a half after the install, I was still operating under the modem's old phone number... all of a sudden, the phone quit working. Drove the mile to the local Medicom office and used their phone to call in, and was told they couldn't do anything about my phone not working! The tech claimed it was because they were waiting for ATT to port my old number. The next day when it still wasn't working, I went back to the Mediacom office and called in, reached a different tech who was GREAT and had my phone working in about 45 minutes! The phone has worked pretty good, with few problems. If your power goes out much, you should probably stay with a POTS line though.
Up until recently, other than the cost, I've been fairly satisfied with Mediacom... however, things and my attitudes have changed recently to the point of finally getting me to write this review.
Guess what you have read up until now was basically the good.... now here comes the bad....
The beginning of December had Mediacom announcing that they were improving the e-mail system. It turned out to be a disaster, lasting a good 2 - 3 weeks + and creating problems that spawned a huge thread here on dslr: »Official Mediacom Email Discussion Thread
Before the e-mail problem was solved, another announcement was made... they were going to improve their webspace experience (with every account, we get something like 10 e-mail addresses and each e-mail address gets a 10mb webspace account). After the e-mail mess, I shuddered at the thought of their webspace "improvements", but hoped for the best.
Actually and honestly, the webspace stuff was the one thing that had me hanging on to Mediacom as my provider.... but from the looks of how the improvements there went, when my contract ends, I'll likely be dropping all of my cable services and going elsewhere. Several of my sites completely went "poof"... why only some of them went away and others did not is a mystery.... the rest will no longer update via Front Page, and while their new "website OS Site Builders" claims it is supposed to be Front Page friendly, I haven't found it to be... the alternative "EasySiteWizardPro V7.13" is a complete piece of cr*p, impossible and very frustrating to work with. Supposedly featured parts are not there, phone calls get you the reply "we don't support personal webpages".... comments left via the software with response requested get ignored.
Moment ago, I received a phone call from Mediacom over the complaint I lodged on-line with them over the Front Page webspace issues on January 25 (it took 1 week for the call). Turns out they do admit to knowing that there is no Front Page support turned on and that they do not know when or if it ever will be.
It's all right here:
»[Cable HSI] answer on webspace issues with Front Page
So, the bottom line? Be forewarned...
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Review by stvnbshp
UPDATED: 10 days ago
member for 102 days, 45 visits, last login: a few hours ago
Jefferson City,Cole,MO
$60 per month
"Fast when it works"
"Getting a repair man to fix the problem...good luck"
"Mediacom Cable Internet theoretically is great...Realistically HORRIBLE!!!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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January 30, 2010
Tonight the internet has been up and down on and off since around 7pm. Last speed test at about 9:15 was 433 kbps down and 469 kbps up. Called tech support around 8pm and was told that the installer never put in a workorder for the tap problem again when he was here on the 19th. Now I have to take off of work and meet a tech here again on Tuesday just so he can climb the pole and say "Yep, the tap is broken". This is RIDICULOUS!!! I was told once again by tech support that the original workorder was closed on November 18th but of course we know the tap was never fixed. I guess if there is no resolution to this after the tech shows up on Tuesday my next step will be to file a complaint with the Attorney General office.
January 19, 2010
Added cable to my service so when the installer had to come and climb the pole anyway I asked him to check to see if my tap was ever fixed. Guess what...IT WAS NEVER FIXED! Two months and still not fixed even though when I called several weeks ago they told me the work order had been closed in November. The installer was going to call the preventative maintenance people to report the problem again. I guess we will see what happens but I'm not holding my breath.
November 29, 2009
Still no resolution to the broken tap problem. Here's the current test:
Speed Test #82733161 by dslreports.com
Run: 2009-11-29 22:59:51 EST
Download: 640 (Kbps)
Upload: 838 (Kbps)
In kilobytes per second: 78.1 down 102.2 up
Boost: 789
Latency: 52 ms
Tested by server: 9 flash
User: 1685512 @ dslreports.com
User's DNS: mchsi.com
Compared to the average of 67 tests from mchsi.com:
* download is 88% worse, upload is 7% worse
Horrible!!!!!
November 17, 2009
So the first few months were not too bad. Only an outage every once in awhile and usually when a storm was in the area. When I would call tech support I would always get a message that there was an outage in the area so I would hang up without speaking to a tech and a couple hours later the service would return. I believe only 1 time did I ever talk to a tech support person. Until.....
Fast forward to 3 weeks ago. On Thursday we had strong winds and rain in the area. Came home on Thursday night and expected to have no internet. Internet was slow and intermittent but I figured it was just the storms. Friday night no internet at all for several hours and when it would come up would last about 3 minutes and be as low as 76 kbps. The service is supposed to be up to 8 mbps. Saturday morning still very intermittent and slow. Saturday afternoon I called tech support because it was totally out and got the message again that there was an outage in my area but I decided to talk to a tech who proceeded to tell me that there was no outage in my area. The tech tried several things and suddenly it was working again so I hung up and about 2 minutes later it died again. I called tech support again because I happened to have another modem (a previous tech had told me it could be modem problems with intermittent issues) and wanted to try it. The tech could not get the internet to work at all to even try the modem so he scheduled a repair tech to come to my location in 2 weeks. Approximately 15 minutes after hanging up the internet was working again so I called back to have the modem switched out and just as the tech changed the MAC address in their system the internet died again. After waiting about 10 minutes the tech explained the steps to go through if the internet came back on again to finalize the equipment swap. The internet did come back on within the next 30 minutes so I did the equipment swap however it would not provision the new modem. So I called tech support again and was told that my signal was so low that the modem would probably not ever provision itself that I would be out of service until a repair tech could arrive sometime within the next 2 weeks. Miraculously on Monday evening it started working again but the speed was very slow, unstable and would die frequently. Two weeks later the tech misses his appointment on the day he was to arrive so I had to meet him the next day at which time he checks the cabling in my house, changes the ends on all the cables and decides to check the "tap" on the equipment on the pole. There he finds the problem. The "tap" is broken and is hanging by a single wire (as he explained it to me) and will have to be repaired by the maintenance department. I've now been waiting for the maintenance department to fix the problem for almost a week and have had no indication as to when it will be repaired. Meanwhile I'm paying for 8 mbps service and sometimes getting 1.5 mbps or less, sometimes more and even sometimes no service at all. I will probably have to cancel this service and switch to DSL because I believe in getting what I pay for. After all of the problems over the last month and still no end in sight, I'm not really sure it is worth it.
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Review by bringga
UPDATED: 10 days ago
member for 8.6 years, 757 visits, last login: a few hours ago
Brookings,Brookings,SD
Contract price not specified.
"none"
"slow speeds, If you don't live in an apartment go with the Fiber Optic internet that the City has to offer."
"crap"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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1/22/2010 8:30pm
Tracing route to www-real.wa1.b.yahoo.com [209.191.93.52]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 73 ms 17 ms 282 ms 10.18.168.1
3 * 47 ms * 172.30.10.33
4 90 ms 64 ms 70 ms 12.215.2.146
5 * 183 ms 165 ms 12.122.153.38
6 107 ms 55 ms 123 ms 12.122.153.66
7 91 ms 100 ms 316 ms 12.122.28.82
8 154 ms 62 ms 51 ms 12.122.28.85
9 202 ms 122 ms 96 ms 12.123.18.109
10 70 ms 89 ms 230 ms 12.122.139.9
11 121 ms 71 ms 121 ms 12.86.20.18
12 147 ms 142 ms 130 ms 216.115.104.101
13 199 ms 58 ms 70 ms 209.191.78.155
14 60 ms 386 ms 242 ms 209.191.78.171
15 158 ms 57 ms 116 ms 209.191.93.52
1/12/2010
From Consumer Reports:
In the February edition, Mediacom ranked 15th of 16 companies rated in TV service; 24th of 27 in Internet service, and 23rd of 23 in phone service. The rankings were based on customer surveys.
1/10/2010
Still not fixed and college kids are back from break. Was fine during xmas break.
Last Result:
Download Speed: 3306 kbps (413.3 KB/sec transfer rate)
Upload Speed: 952 kbps (119 KB/sec transfer rate)
12/10/2009
Well the node was split like 3-4 weeks ago. Speeds were back up but sometimes at night I was seeing 5-6 meg for download. Now that its cold outside, more people are online and my speeds have now gone back down to 3-5 meg at night. 
10/28/2009
Mediacom has been very helpful now for some reason to fix the speed and ping issues I have been having (unlike in the past). On 10/29 there is suppose to be a node split in my area to fix the issues. I hope this will finally fix the issues I have been having. If it goes to hell again in the near future I can only hope that the local phone company can figure out how to run dedicated fiber to apartment buildings. If/when they do figure it out I will drop Mediacom in a second.
9/23/2009
Asked for a status on my trouble ticket and they said that it had been closed and they will open another. Sent them a reply this morning and asked them how can you close a ticket when it has never been resolved. Also asked them what was on the ticket stating the reason to close it. No reply from them yet.
Here is my speeds from tonight.
Last Result:
Download Speed: 258 kbps (32.3 KB/sec transfer rate)
Upload Speed: 453 kbps (56.6 KB/sec transfer rate)
9/22/2009 Still Crap.
Minimum = 81ms, Maximum = 833ms, Average = 341ms
50 K download in the evening times. Pretty sad.
Last Result:
Download Speed: 312 kbps (39 KB/sec transfer rate)
Upload Speed: 460 kbps (57.5 KB/sec transfer rate)
1 year later.......10/20/2008
Last Result:
Download Speed: 4703 kbps (587.9 KB/sec transfer rate)
Upload Speed: 375 kbps (46.9 KB/sec transfer rate
Pinging yahoo.com [206.190.60.37] with 32 bytes of data:
Reply from 206.190.60.37: bytes=32 time=538ms TTL=49
Reply from 206.190.60.37: bytes=32 time=170ms TTL=49
Reply from 206.190.60.37: bytes=32 time=81ms TTL=49
Reply from 206.190.60.37: bytes=32 time=70ms TTL=49
Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 70ms, Maximum = 538ms, Average = 214ms
Great during the summer when the college kids are gone, crap when college is in session. Been like this every single year I have had mediacom.
Followup comments:  
Dogbert
Premium
join:2002-03-28
Brookings, SD | I feel your pain... Same results.
Last Result:
Download Speed: 842 kbps (105.3 KB/sec transfer rate)
Upload Speed: 389 kbps (48.6 KB/sec transfer rate) | |
| | 
jchambers28
join:2007-05-12
Alma, AR
1 edit | Re: I feel your pain... what the up with that never seen the upload faster than down load speed they must be screwed up bad | |
| | | bringga
join:2001-06-03
Brookings, SD | Re: I feel your pain... yeah I have seen it like that a few times. Usually the download is faster but...... lol | |
| | bringga
join:2001-06-03
Brookings, SD | I downloaded from apple at 35k per sec. omg like old school isp. | |
| | |
Dogbert
Premium
join:2002-03-28
Brookings, SD | Re: I feel your pain... Pretty typical now that it's 7:30 am.
Last Result:
Download Speed: 7701 kbps (962.6 KB/sec transfer rate)
Upload Speed: 440 kbps (55 KB/sec transfer rate) | |
| | | |
jchambers28
join:2007-05-12
Alma, AR | Re: I feel your pain... thats a bunch of shit | |
| | bringga
join:2001-06-03
Brookings, SD | 11/2/06
Still crap speeds, you try to get some credit to your account and its like pulling teeth. | |
| bringga
join:2001-06-03
Brookings, SD | still crap Got to love these speeds.
Last Result:
Download Speed: 258 kbps (32.3 KB/sec transfer rate)
Upload Speed: 453 kbps (56.6 KB/sec transfer rate) | |
| MediacomJoel
join:2009-10-03 | Don't switch providers!! We're working to get this resolved bringga... sorry for the delay!! | |
| | bringga
join:2001-06-03
Brookings, SD
3 edits | Re: Don't switch providers!! I don't have a different provider to switch to.
 | |
| | bringga
join:2001-06-03
Brookings, SD |  | |
| | | |
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Review by cfossy
UPDATED: 14 days ago
member for 2.8 years, 252 visits, last login: 6 days ago
Ottumwa,Wapello,IA
$330 per month
about 8 days
"Internet was fast when it worked"
"On the pricey side, some reliability issues."
"Left for Qwest and Dish Network"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I had been a long time Cable TV subscriber, and added the phone and internet services as they became availible in my area. The Internet and phone services are more stable than they used to be, but the price after promotions is what was the final straw for me. After all promotions were through, I was paying $330 per month for cable, high def, internet, and phone. Over the years I became very unhappy with the value of the TV services, and finally decided enough was enough. I went to Qwest and Dish Network and pay $180 and actually recieve more on the TV side. I am however thinking of ditching my land line service and going back to Mediacom for HSI because 1.5m from Qwest just isnt meeting our needs.
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 Review by talligewi62
UPDATED: 14 days ago
member for 5.5 years, 1952 visits, last login: a few hours ago
Upton,Hardin,KY
$43 per month
about 14 days
"Great speeds for BFE"
"None"
"Works Great"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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--Update 01/26/2010--
No problems lately, solid connection. Great service, highly recommend!
--Update 07/22/2009--
No problems lately, solid connection. Great service, highly recommend!
--Update 01/16/2009--
No problems lately, solid connection. Great service, highly recommend!
--Update 07/08/2008--
No problems lately, solid connection. Great service, highly recommend!
--Update 11/27/2007--
No problems lately, solid connection (although I understand that there have been problems out west). Great service, highly recommend!
--Update 05/20/2007--
No changes; don't receive full speeds but not surprised.
--Update 10/16/06--
As usual an upgrade in upload would be greatly appreciated, 256 is so 2003. But withstanding the low upload speed all is good.
--Update 04/07/06--
No problems, I take that back; if you ever want to talk to a real person on the technical support line be ready to stay for a while. Go ahead and fix your self a drink, but besides that no problems.
5000/256 receives around 4500/240
--Update 09/19/05--
Speed is now 5000/256; receive some where in the mid 4000/230 so not too bad. No real problems as of yet, although 384 or 512 would be great for the upload.
--Update 03/17/05--
New provisioning system came on line without a single problem on my part, thank you Mediacom. No real big problems to speak of I haven’t lost connection for over a year now, service slows down every now and then but not enough to cause any problems. All in all, I’m happy with Mediacom still; although it could always cost less and dn/ul faster.
--Original Review--
Got Mediacom back in May of 2003, never going back to dial up. Installation took about two weeks, why they had to come out I don’t know I had every thing set up about a week before they showed up. The tech had never done an install where the customer supplied there own modem (a Linksys) before, this confused him; never did get the software to work but the connection was up and running before he left. No big problems since then, normally get about 2500 / 230 so I can’t complain.
Nick
Followup comments: 
Ross836
@verizon.net
 from:
kremithefrog
| Mediacom is the worst ever! Mediacom has a decent speed on their internet line but you'll be lucky to actually have service for more than a few days. The internet always cuts out and customer service is the worst customer service I have ever dealt with. As for the television cable, half of the channels are choppy and you would be lucky to even understand a few words out of an episode or movie. The customer service, once again, is the worst ever. When I ask politely for them to come look at my service, all of the customer service representatives I have dealt with are rude and they never want to help me. I went 9 days without internet service because they set up 3 appointments to come fix my internet and they never showed up. It took the 4th appointment for someone to come out sometime between "8-5". Mediacom sucks! I'd rather pay more for a good service provider than save a couple of bucks and never have service and have to deal with these rude customer service people | |
| CappinHoff
join:2007-01-05
Des Moines, IA
| Hmm @Ross836-Your always gonna get rude customer service no matter which provider you go to. It's just who picks up the call, but what you have to realize is that you may be looking to far in to them being rude cust they can't help you when you want it. They are bound to rules they have to follow. It's like when they need to send a tech out and it might 2 days. That's not cus they don't want to help you sooner, but there are other people before you. Would it be fair to skip those other people cus you have an issue. No. I wish people wouldn't put all CSR's in the same category. Not all of them are bad a few, but not all. | |
| | | |
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Review by puckstr2
Posted: 15 days ago
member for 54 days, 20 visits, last login: 1 days ago
Chanhassen,Carver,MN
$61 per month
"Seems to be mostly reliable"
"Slow during peak times"
"I'd rather have DSL if it was fast enough."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I had the Mediacom MAX package advertising 20Mb down/ 2Mb up. The download speeds rarely reached 20Mb/s, so I recently downgraded to the standard Internet package which is 12/1. Still, during peak times the download speed is anywhere from 2-6Mb/s. It almost never reaches the speeds that I'm paying for.
The order/install process was fine. The other option here is DSL but it's only 1.5Mb/s download so it wouldn't be useful for downloading video.
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Review by aixguy1
UPDATED: 15 days ago
member for 15 days, 0 visits, last login: 15 days ago
Jefferson City,Cole,MO
$110 per month (12 month contract)
"Bundle Pricing"
"VERY unreliable internet and phone service."
"Not worth the savings (if there really are any)."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I have only been a MediaCom customer for about 6 weeks. The sales pitch and install went smoothly and quickly. That's about it for the positive feed back. Since install, I've MAYBE had reliable internet and phone for 2 concurrent weeks of those 6 weeks. The first issue was a wiring issue (service never stayed up for more than 5 minutes...this started maybe 1 week after install) and took the on-site guy about 3 hours to diagnose and fix (if it was ever fixed fully). I might add that I pointed the problem out to him within the first 15 minutes he was there (I've been in IT for 15 years). But he ignored me and went on with his work. Fine....I can deal with that.
At various times after that for the next several weeks, my (actually the MC provided modem) modem will lost the connection and reset itself. It's usually back within a few minutes but VERY irritating as I telecommute and provide off-hours support for my company. It can actually be kind of dangerous
Starting about 1 1/2 weeks ago (1/14 or 1/15) I was experiencing extended outages with phone & internet. It was usually down for hours at a time. The answer from MediaCom was that they "had experienced an outage on the 16th, but things are fine now". They were obviously not. This past weekend, my modem kept resetting itself ever so often. Granted it was up most of the time, but I still can not afford (affects my job) even minor outages 2 or 3 times per day. I understand that 100% uptime is not realistic, but come on people! I would think that SOME redundancy could be built into the infrastructure. My internet was unusable for two days so I am having to take personal time for those work hours missed. They couldn't send a repair man until Thursday this week (1 week after my call...2 weeks since this started) which is also unacceptable. I also really don't have any faith in them correcting the issue completely now that it has gone from mostly down to inconsistent outages.
They're giving me a two week credit which is great, but I'd rather have reliable internet & telephone service. With all the issues I've been having....the value is very low despite the package pricing discounts you get with them.
I will say that my TV service is great....no outages that I know of nor does it go away in storms. But my job relies on telecommuting....not me watching TV.
I have a 12-month contract with MediaCom, but can anyone tell me if they'll try to stick it to me somehow (some gigantic disconnect fee) if I tell them to remove their equipment from my house?
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 Review by IowaStudent
UPDATED: 23 days ago
member for 1.4 years, 389 visits, last login: a few hours ago
Grinnell,Poweshiek,IA
$35 per month (12 month contract)
about 15 days
"Good Speed/Price ratio"
"Technicians need additional equipment"
"Mediacom has good value especially if you're in Rual Iowa"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Decided to go with Mediacom after Iowa Telecom, decided to increase there rate's for basic phone service
Pre Install- Ordered the 3mb Cable package without any other service total for 1 year is $35
($19 + $15)
Install was scheduled for the 19th He came at the specified time and was courteous and professional
We live in a brick house so he had trouble initially deciding how to best run the cable as we have a crawl space with is hard to get to. so what he did was move the ground block to where our phone line comes in at basement windows and ran it in that way into our splitter and we used the existing cabling in my room except, He didn't have the screw I need on our house to secure the cable to the brick!
The Modem is an Ambit 60678 EU cable modem which I have connected to a Motorola WRG850G router
Speeds are great
I would recommend Mediacom if your in an area served by them and you value speed
(At least in Iowa)
Update: 7/10/2009
Speeds still are great, No major outages (had 2 that lasted all of 1 minute) I later found out that the Ambit was reporting incorrect signals and was the cause of the lost connection. I now have an RCADCM 425 modem and new wiring and everythiong is working great. I do computer support and I hear numerous complaints about our local phone compony. If you can get Mediacom (Internet) go for it
UPDATE:
1-17-09
Considering maybe going with Dish for TV as it is a better value for the Money (3 TV's) and maybe getting Windstream Internet not becuase where unhappy with Mediacom (we're not) just better for the pocketbook right now
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Annoyed