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 Review by Max Tide 
member for 1.2 years, 139 visits, last login: 1 days ago
updated 1 days ago
 Brewton,Escambia,AL
 $165 per month "I am able to have a home network and connect multiple devices." "Customer Service is terrible!" "Better than DSL but I would switch if I had another choice."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Local support is non-existent. Nearest office is over is almost an hour away and they only open on Tuesday and Thursday. Lightning hit the cable box down the street 9 months ago and ran up the line. After waiting over a week they repaired it and restored service but left 125 yards of cable laying on top of the ground (running from the street pole to the box at the house). They insisted they would return that week to bury the cable. I am still waiting.
In-Person Customer Support is a joke. The only one at the office is a receptionist that was so rude and uninformed that she had no business dealing with the public. The field service tech explained he left the cable modem and I would have to drive the 45 minutes to the office and there they would gladly give it to me. The receptionist called me a liar when I arrived and didn't bother to check say, "...work order complete."
Quality of connection is ok but overpriced.
Comments:
  MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:45 | Service issues. I apologize for the poor service. This is not how we want to run business and I apologize this happened. If there is anything I can do to make this right for you please let me know. | |
| | |  Internet VERY SLOW in Santa Rosa Beach, Florida (Mediacom)
Most of the time it is in between 6-8. What a rip off!
The tech told me that my signal was perfect but there was a problem with Mediacom allowing the full bandwidth. I tried 20Mbps for 2 hours & NEVER got more than 9!
This needs to be fixed! | |
| | | | Re: Internet VERY SLOW in Santa Rosa Beach, Florida (Mediacom) We are experiencing the same in Hermantown MN, I pay for Max service, lose internet on the average of every other day (several times on the day) and have been told that they can downgrade me. When downgraded I connect at 1 - 4 on download and with the max service I receive 5 - 8 on the download on a good day. Even with the max I often have to view my gmail as html (for slower connections) and my router shows the ds light as amber (narrowband connection). The best suggestion I have for you is to leave if you have dsl in your area or try to get them removed as the provider in your area by contact the Cable Commission contact within your city's Utilities Commission. Their wonderful solution is to call in every time the internet goes out for a 1 day credit, half the time I call I get the message, We are experiencing an outage in your area, if you would like to speak to a representative, try your call later. Such wonderful customer service huh? | |
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| | mediacom sux if you have a choice choose something else. im paying $40 for 11 down and 1 up. ive been having problems since last oct 2011. im lucky if i get 2down and 0.5 up. ive had speeds as low as 0.09 (no typo) with 0.5 up. and we wont even discuss my pings.
ive called support 4 times. the last 3 times ive requested a mediacom maint. supervisor call me...im told one will...but never happens!
last time i called i was told i could pay to upgrade my service to see if that would help...i responded-"im not paying you to fix your problem!"
i would switch to dsl. but as a constant gamer, i cant afford the rate i would pay for over package limits.
service reps keeps saying they will be upgrading the equipment this month (feb). Ha--is that another story?!
it seems that i finally got the answer to why speeds are so bad in my area during my last call. the service rep let slip that they have sold over 90% of the band width in my area. go figure!
i have also filed an fcc complaint....lol...they are worse than mediacom. no response at all from them! | |
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Review by caseywor
member for 7.8 years, 334 visits, last login: 1 days ago
updated 1 days ago
- Mobile,Mobile,AL
- $103 per month
- (24 month contract)
 about 5 days- "A low price for the services offered. So far I am getting low latency on internet."
- "Picture quality on the TV channels could be a bit better."
- "The bundle price for the first two years is great. Its not perfect, but not bad so far."
| Pre Sales information:
Install Co-ordination:
Value for money:
(ratings above consensus)
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I will be updating this review as time goes on. I will add updates in chronological order from top to bottom.
2/8/2012
The installation of my service was completed yesterday. I order the VIP package (Voice, Internet, Phone). I am getting about 160, or so, TV channels, including their family cable selection, and the HD equivalents of their family Cable channels if they are available. I am getting an upgrade from 12Mbps to 15Mbps due to subscribing to their phone service. The overall base price is $79.85 per month; it comes to about $103 per month with the fees, one DVR box rental, and cable modem rental. This is still about $85 less per month than what I was paying for Uverse.
Installation:
The installer called me on my cell phone at work and asked to come by the house early if he could, I obliged him. I guess it is better early than late. He arrived basically on time for the newer, earlier time. The overall time to install took about 1.5 hours. The installer had to run a new drop cable from the pole to the side of my house; the old drop was removed due to damage and its age. In other words, I saw that it was old, and damaged it by cutting it off my house.  He was able to otherwise utilize all the existing cable I had place in my house going to the outlets in various rooms. These cables are fairly new, dating back to 2007, and they were installed by DirecTV and also used by Uverse. The 1.5 hours was partly achieved by me assisting the installer in connecting two of my TVs and channel scanning them myself. I am only leasing one DVR, and the other two TVs in the house are just using their built in, QAM tuners, in order to save money, so he only has to work directly with one TV. The installer did express frustration with the receiver box activation process. That seemed to be the most time consuming process of the whole install. It only took him minutes to run a new cable to the house, put in a grounding block and splitter, and get the internet and phone going. However, the process of getting the DVR/receiver box going appears to be frustrating to him. It took some time to the Dispatcher center to get all the subscribed channels to come in. Basically, there is a process he call “hitting the box.” He said that it can take several times to be successful, and my install seemed to require a few tries. The install, while fairly polite to me, seemed somewhat frustrated with his job as well.
Post installation impressions:
So far, I am pleased with the service. The internet service has a low latency so far, and the speeds are close to advertised. I have used the phone service for several calls, and I am happy with the call quality. The TV service takes some getting used to, especially if you have used Uverse or satellite. The DVR receiver is a little laggier than Uverse, but not as slow on channel changes as DirecTV or Dish Network. If you haven’t subscribed to cable for a while, you will be somewhat confused by the channel numbering if you have any TVs using a digital, QAM tuner. A channel may be one number on the receiver, and another channel number on a TV not using a receiver but a QAM tuner. For instance, the SD feed of Comedy Central is channel 48 on the digital receiver, but channel 53-13 on a TV that is using a digital QAM tuner. Comedy Central is also in HD on channel 871, but only if you have a digital receiver. In fact, only the local broadcast channels are in HD without an HD receiver. The strangest thing of the whole setup from Mediacom is the fact that the HD/DVR receiver uses an external SATA hard drive. It seems like that could be a point of failure in the future. I was kind of disappointed to find out that the installer didn’t hook it up correctly before he left. I had to go through a process to get it to work, and had to read an annoying message on the screen saying that a new hard drive has been found and telling me to hit enter to restart the receiver. This didn’t work until I called support to get automated help.
Overall, I am satisfied so far. The HD picture quality could be better, and the internet speeds fluctuate a bit more than Uverse’s did. However, the latency is much lower than with Uverse with its channel interleaving, and I am getting ah higher max speed for the price. If things go like they are now, I should be happy for a while.
Here is a speed test I took, in the evening, a tough time for cable speeds:
»www.speedtest.net/result/1761129238.png
The channels I am getting in the package are shown in the link below under the headings:
• Broadcast Basic
• Family Cable
• Digital Premium Starz/Encore
• Video On Demand
• HD Family Cable
• Digital Music
• Digital Ready TV Family Cable (without a receiver)
• Digital Ready HD Broadcast Basic:
»www.mediacomtoday-lineup.com/lin···_ba.aspx
Update 2/9/2012
So far, the phone service has been great, and the internet has been rock solid. However, the HD DVR has proven to be a bit problematic. Basically the Pace DC700X HD receiver with an external My Book AV SATA drive appears to be somewhat fragile. In the midst of trying to pull a USB cable out from around my Playstation 3, I must have dislodged or loosened one of the cords going to the external SATA drive, and I began to get an “Error 20.” This error basically indicates that the receiver detects a new external hard drive and needs to reboot. However, this is often a process that begins many reboots. As of now, I have no functioning DVR service, and a call to the automated troubleshooting service didn’t fix the problem. I have a service call scheduled for Saturday February 11, 2012. I really hope that I can get a DVR that is one piece. The support tech was really polite on the phone when I called a short time ago.
Comments:
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Review by brittneym21
Fair warning: reviewer joined this week
lodged 3 days ago
- Davenport,Scott,IA
- $211 per month
- (24 month contract)
- "Terrible customer service."
| Pre Sales information:
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(ratings match consensus)
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We have been mediacom customers for years and yet we get treated horribly every time we have a problem. Last year we had to call several times about ondemand no working. People came several times with no success. It took us over 6 months to finally be able to use it and that was after dozens of phone calls and asking for managers over and over. When we switched to the whole house dvr system, they sent 2 new guys. It took them over 5 hours to install the new equipment and they still had to call in a 3rd person. Now we are sitting here starring at black screens because the cable went out. We called mediacom and was told it was our problem. It must be something on our end. That seems to be their professional answer to everything. Blame the customer because we can do no wrong, right? The menu comes up and we can see the guide. However, the picture only comes on for about 10 seconds and then the screen goes black again. It does this on every tv and with every channel. They reset our connection and said to wait half an hour. After half an hour, still the same thing. We called back only to be hung up on by the tech department several times. We finally got someone to talk to us from their customer support who offered a service call 3-4 days from now. So, you're telling me that I pay over $200 a month for cable and internet to wait 3-4 days before you will fix it? What am I paying for? Why should I honor a contract with you if you can't honor one with me? I am so fed up with mediacom. We will be talking to other cable and internet providers tomorrow because I see no reason to stay. No one offers to fix anything or to make anything right. I am throwing my money away.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:45 | Support I would be more than happy to look into your situation and see if this can be resolved as quickly as possible. Please IM me with your phone# or account# and I will do everything I can to right this with you. Thanks. | |
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Review by VTX1800N1
member for 1.1 years, 89 visits, last login: 5 days ago
updated 5 days ago
- Mahomet,Champaign,IL
- $65 per month
- "Nothing, really"
- "They don't deliver what they advertise"
- "If you have any other option, take it. Mediacom is not worth the headache"
| Pre Sales information:
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(ratings below consensus)
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I've been fighting to get Mediacom to upgrade their capacity for nearly 2 years now. They have done exactly nothing to fix the issue. I pay for 12 Mb/s and I'm often left with slower than dial up speeds. There is no alternative in my area or I would have dropped them long ago. Mediacom knows this, so of course there is no incentive for them to fix the problem. To them it's not a problem, as they just keep collecting the payments and refusing to deliver what has been paid for.
I have had techs to my house over a dozen times. I have been told by those techs that they know there is a capacity problem, and others in my neighborhood also complain, but there is nothing they can do about it.
Bottom line, if you have the option, take your money elsewhere. Mediacom doesn't deserve your business.
2-7-11 Just an update, the service is just as slow as ever. Supposedly it will be fixed in the next three days. We will see, but I won't believe it until it happens. I've come to know Mediacom too well to trust them at all. I repeat my earlier statement- if you have any other option for high speed service, take it. Don't give Mediacom your hard earned dollars, they do not deserve it.
2-6-2012 Another year and no improvement from Mediacom, and no surprise. My speed this morning: »www.speedtest.net/result/1755824490.png
Comments:
 IowaManPremium
join:2008-08-21
Grinnell, IA | Send a message PM BAINCH
(He is a high up at Mediacom) | |
| MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:45 | Service issues. I apologize for any issues and if you would like to PM me the telephone# or account# I will do all I can to help. | |
| | |  Mediacom = Low Value
Sorry Dude, Mediacom Sucks!!! | |
| | MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:45 | Re: Mediacom = Low Value Jonesy22- Please accept my apologies for any problems you have had with technical support. I will be happy to look at your connection and diagnose the culprit of your speed issues. We can also check the packages and see if a higher speed tier would be suitable at a special price for a long standing customer- such as yourself.
You can PM me on here, or choose Mediacom's Forum for Billing, Internet, Email, Phone or General Support. Our Customer Support Forum can be found here- »mediacomcable.com/CustomerSupport/forum.php
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/ | |
| |
1 edit | I feel we are getting the run around here in Mahomet. They know they have utilization issues. My node split date came and went with nothing being done. Was a "soft" date of 2-20-11. Anyone ever get a "hard" date out of these guys? I am not holding my breath, I've read too many threads of folks with the same problem. This company needs to be regulated since they are not responsible to consumers. It should be against the law to sell/promise more than you can provide. And I'll bet their still selling 12/1 plans daily. My issue is not that old and I will give them a little while longer to make things right. If not I WILL march down to our City Council meeting and demand they lure in some competition. I WILL make complaints to the Ill attorney general, FCC, FTC, and BBB. Has anyone ever filed a class action lawsuit against this company???
Rocketman678 | |
| | | MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:45 | Re: Mediacom = Low Value I would be happy to take a look at the fix date for you. I would just need your acct# or phone# on the acct to access your modem. Will you please PM me that information? | |
| | | Reviews:
 ·Mediacom
| I've had speed issues for over 3 months. I had a promise of an upgrade on our node of mid February, now they say mid April. It just isn't worth it. Horrible upstream and downstream speeds unless you decide to get online at 5:30 a.m., then the speed is great. I've been a customer for over 8 years but I've had it, at least we can get dsl here. | |
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Review by kasten
member for 9.5 years, 697 visits, last login: 7 days ago
updated 7 days ago
- Geneva,Kane,IL
- $49 per month
- (12 month contract)
- about 10 days
- "Installed when promised, tested speeds are very good for cable"
- "Web space is allocated by email address subdirectories (6 are included)"
- "Good connection reliability, speed is what was promised, fast installation"
| Pre Sales information:
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(ratings above consensus)
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The ISP is new to the business but has done a great job. Installation took 15 minutes. Hooked to household's 8-port DSL router. Very little degradation when accessing with multiple computers. Company offers to rent a cable modem for $5 a month extra. Not a bad deal considering owning is more expensive and why not let the CO fix the modem when it goes bad. Tested speeds average 11.2 down and .960 up. Quite secure (not pingable), no spam as of yet.
Comments:
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Review by SaMm2010
member for 1 year, 13 visits, last login: 7 days ago
updated 7 days ago
- Edenton,Chowan,NC
- $129 per month
- "Poor service major slowdowns on their internet quite often"
- "If you have other options don't go with mediacom"
| Pre Sales information:
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Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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I had the online max 20/2 but just today switched to 12/1 (charged me $2 to flip a switch) for awhile have been having horrible slow downs alot in the afternoons and weekends been slow all day today. Been intouch with their techs for 2 and a half months had 2 techs out to the house and everything replaced still no change in slow downs, got a 3rd coming out this tuesday (didn't show up last friday), don't know why its obviously nothing at my home I know its the node that is overloaded. But I have no options for other providers here unless you want 56k dialup and since I game online that is not an option for me. But that is why companies like mediacom come to smaller towns like this they have no competition. Just tired of the slow speeds when I get home form work and on the weekends when I want to game with my friends and can't cause slow speeds which causes my ping and jitter to sky rocket example I rent an game server in NY/NJ area I am in NC I ping 38-44 when my internet runs like it should and between 80-120 when its like it is today, and its also sporatic jumping from 80 up 120 and back which makes everything skip around. I really which a good DSL provider would come around here I would leave mediacom is a second. Well its going on 10 months now and its still terrible. Might aswell face it, its not going to get fixed their internet is worthless. Have to wait until another company comes in the county.
Comments:
| | Arrowhead Mediacom I have the VIP pack 15/1.5 upload, most of the time mine runs great. There are times when I can't play Xbox live that well or WGT, but most of the time it works with flying colors. The internet is the only good thing I can say about Mediacom. If you live in the Edenton area, if you want good HD, I guess only option is a Satellite, because it seems Mediacom is such a slack company they don't want to add anymore. If it weren't such a good deal for all 3 services and the internet being great, I would leave them. | |
| | SaMm2010Premium
join:2011-01-18
Edenton, NC Reviews:
·Mediacom
| Re: Arrowhead Mediacom Utilization must not be an issue in your area its slow like I mentioned above almost everyday in my area, I rent my own L4D2 server and am watching my ping go up and down everyday at certain times mainly in the evening when I can game. But I recently discovered that Centurylink has dsl in my area but they use the same up to clause like the cable company does on their 10mb service. But they do say it is a dedicated line I might give them a try and see if its any better, most of the other members of the gaming clan I am in use dsl providers, most of them live in larger towns or cities where they have better options and those that have good dsl providers love it they say they never have slowdowns runs the same all the time, equals constant pings. | |
| | | | | Re: Arrowhead Mediacom I use to have Century Link for internet, I'm not sure which games you play, but with Xbox Live it was utterly terrible, and I could only play at around 2 or 3 in the morning without lag. I think I posted a review on it on this website. It was reliable at first, but then we had a big storm and it was never the same out here. Maybe it will be different in Edenton, but It's not here. | |
| | | | SaMm2010Premium
join:2011-01-18
Edenton, NC Reviews:
·Mediacom
| Re: Arrowhead Mediacom I mostly game on pc, Bad Company 2, Call of Duty BO, L4D2 and others, but I am playing on dedicated servers so when my internet is acting up I immediatly know it and lately its been everyday from about 4pm-11pm and on weekends it could be off and on all day, so they know its a utilization issue but keep wanting to send techs out here and the last 2 never made it here rescheduled for a 3rd time. When gaming on xbox live since its p2p gaming your lag could also be the caused by the person hosting the game you connect to. Been using the email internet support on their site (get better results) cause their phone techs are usually people reading from a book, but been talking with them for going on 3 months and its not getting any better if anything my internet is worse. You are lucky yours is running good mine used to awhile back. | |
| | | | | SaMm2010Premium
join:2011-01-18
Edenton, NC Reviews:
·Mediacom
| Re: Arrowhead Mediacom Well its been 5 months and its not any better than when I first started reporting the poor speed, Friday night was getting 1-3 mb down and Saturday was even worse some of the test didn't even get 1 down, I had moved my L4D2 server from NY to Chicago cause the NY servers were having problems, and when my internet is running like it should i get 58-63 ping Saturday I was getting 153-172 ping my other 3 friends were having steady normal pings but not mediacom high speed internet (I try to keep a straight face when saying high speed) I thought there was a quality of service they have to atleast try to maintain when they sign a contract with the county, well its definalty not being met here. I hope they bring a different company in here when their contract is up, they really need to bring in another cable comapany and a good DSL company one that is truely dedicated all the way and not just to your house you know like the phone companies dsl, its never good to have just one big company in the area always need competiotion so they don't get lazy and let it get like my internet is now but then again if there was competition here medaicom would have left by now cause they don't seem to like or do very well when there is competition. | |
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| | | | | SaMm2010Premium
join:2011-01-18
Edenton, NC Reviews:
·Mediacom
| Re: Got to love the high speed internet Well 1 year and 1 month and still not fixed why am I not suprised. I t removed the speed test in the above links for other ones I posted on their support forums or lack of support more like it. I don't think its that they can't fix it they just don't care cause they know you have no real options. | |
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Review by Klarth
member for 6.4 years, 667 visits, last login: a few hours ago
updated 8 days ago
- Joplin,Jasper,MO
- $92 per month
- "Tech Support sometimes helpful"
- "Overutilized, overpriced, frustratingly slow to change"
- "Know what you're getting in to beforehand..."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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What can be said about MediaCom that hasn't been said already? I've been a customer for nearly two years now after moving to Joplin, MO. Despite all the great help given on these boards by MediacomChad, I just can't get behind this company. The installation process was fine, but from the moment service started I was plagued by latency issues. Fortunately it was a signal issue that a technician was able to get corrected in a couple weeks time. From there things were still not as fast as my old cable ISP (Cox in Arkansas), but I could live with it, and it was a fair price given the first year promo pricing.
All that changed after the tragic tornado that hit the area on May 22. I had to call just to get a credit on my account for the 3 weeks that service was out, when you'd think they'd have taken care of that given the graveness of the disaster. After the three weeks and service was restored, I found that the speeds were much worse than before, to the point of being teeth-gnashingly slow at night. But, given the situation, there were much more important things to worry about and I was still in the one year pricing, so I let it go and just decided to be patient, despite things I enjoy like video-conferencing with family or occasional online gaming was no longer an option after 6pm, which is the only time I'm at home to use it anyway. Well now we're 9 months later, and nothing has improved. Calls to tech support have been futile. They once sent out a technician who blamed the speed problem on having two routers bridged together (spoiler alert: he was wrong). I try to be patient and understanding, but the price of service has now spiked up (around $100/month for TV/12mbps), and service outages are becoming more random and frequent. Occasionally I am given credits on my account when I call to complain, but not enough to make it even close to being worth the cost of this service.
I really want to give this company a chance, but even the employees who frequent these forums have to realize how frustrating it can be to come home after a long day just wanting to visit with relatives over Skype or watch a YouTube video, only to find that the cable is out and you have yet another letter in your mailbox begging you to switch to MediaCom's phone service. Oh, and the MediaCom apologist trolls that lurk around these forums. Those suck.
All that said, if you have the service and it works up to speeds advertised, it's worth the money. If you have a problem, you may be in for a world of hurt. They aren't an evil company--no more than other Internet providers, but they could be so much more if they invested a bit more money in infrastructure to make their customers a bit happier.
On the plus side, in the 30 minutes it took to write and proofread this review, my 10 minute YouTube video finally finished buffering.
Comments:
| | Cedar Rapids, IA Embarrassingly Awful Customer Service. The absolute worst.  | |
| | seanb
join:2012-02-02
Harvest, AL Reviews:
·Mediacom
| Re: Cedar Rapids, IA having worked tech support and gone from a job doing that straight to managing an enterprise (with the same knowledge i had at tech support, so you can imaging my frustration) i can say that no matter how bad you hate the job, its still YOUR JOB. if you cant at least feign an interest in the customer, at least dont be combative or argumentative. every time i called their tech support, they suggested it was a computer problem of mine. trust me, its not. at one point i even stuck a Fireberd analyzer from work on the line and told them what it was saying, but they didnt understand that anyway.
just avoid this place, seriously. | |
|
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:45 | Klarth I have been in touch with the area network engineers. They are working to move traffic over to an additional higher capacity fiber bunch to correct this issue. | |
| Klarth
join:2005-09-16
Joplin, MO Reviews:
·Mediacom
| Re Just as a followup and so that everyone knows, Chad has been supportive with all my problems and he's probably the sole reason I give any credit to MediaCom's tech support (Between here and their Twitter feed, there's really fast responses for most little problems). It's a stark contrast between what you find through these online resources and the fellows in India who you get on their 800 number. It's just too bad when I need to contact them it is because my Internet is out. But again, at the end of the day, it's still the fact that it's been nearly nine months with nigh-unusable service. I really do look forward to the day when not only can I amend my review, but the many others who post reviews (and some who unfortunately register here for the sole purpose of writing a negative MediaCom review) can have a better opinion of this company. | |
| | seanb
join:2012-02-02
Harvest, AL Reviews:
·Mediacom
| Re: Re I can ammend my review in adding $242 for a termination fee was worth it. Just dropped off my modem and finalized it.
Chad: find a job for a company where you can make a difference! I've seen your name here a few times. Take it to somewhere that's not a stark contrast to your apparent work ethic and bravado. | |
| | | Reviews:
·Mediacom
| Re: Re said by seanb:I can ammend my review in adding $242 for a termination fee was worth it. Just dropped off my modem and finalized it.
Chad: find a job for a company where you can make a difference! I've seen your name here a few times. Take it to somewhere that's not a stark contrast to your apparent work ethic and bravado.
Wow, no way would I pay any termination fee to a company that failed to provide the service they were already paid for. I would have told them to stick it. | |
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| |  review
I will be moving to AT&T as soon as I can!! | |
| SaMm2010Premium
join:2011-01-18
Edenton, NC Reviews:
·Mediacom
| comment This company is the worst of the worst, they will oversell the service and never fix it. It's been 1 year and a month and my internet is still slow during peak hours and weekends, I most times can't game online with my friends that have good internet, so all I can say is if you have mediacom as your internet provider better have a good supply of single player games you will need them. | |
| | Reviews:
·Mediacom
| Re: comment said by SaMm2010:This company is the worst of the worst, they will oversell the service and never fix it. It's been 1 year and a month and my internet is still slow during peak hours and weekends, I most times can't game online with my friends that have good internet, so all I can say is if you have mediacom as your internet provider better have a good supply of single player games you will need them.
I'm 3 years into oversold service. I SO wish there was another choice here and I never had to be a MC customer again. | |
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Review by seanb
Fair warning: reviewer joined this month
updated 9 days ago
- Harvest,Madison,AL
- $69 per month
- (24 month contract)
- "customer service, reliability, actual vs advertised"
- "I've heard these guys are cheaper than others, but go somewhere else unless that difference is worth being down 25% of the time"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Our SD signal with Mediacom was fine. I guess if you just want to pick up rabbit ear's worth of channels, on SD, go for it. For me, on a 72" LCD and having a job that is extremely reliant upon my being online, nothing this company offered cut it.
HD TV: signal never DID come in reliably. Pixelated, choppy, sometimes not even a visible feed, just an error from the DVR and a black screen. 3 weeks later, we went to DirectTV.
Internet: I should have known to cancel this within the probation period. Now I'm paying $242 to cancel. It was down 1-5 days a month, usually in the median of 3 (still 10% of the time) with extended outages touching 5 days at a time. This latest one is 10 days. I went down Jan 29th at 5:28pm (I was on a conference call) and it's still down. I was told somebody would be here yesterday between 8-5, so i was home ALL DAY, with my phone on me. I even slept on the couch in case they rang the door bell. Nothing. I called them all day, starting @ 3:45, and at 7:30 was told they tried to reach me 3 times. Negative. They stuck to this story, even so far as to suggest I was blocking 800 numbers. On my phone I use for international business? Uh, no. Here's my call log for the day from Verizon!
»x345.firegremlins.com/~seanb/med···ails.JPG
»x345.firegremlins.com/~seanb/med···one2.png
If you see them calling me, let me know. Notice that my last call is to Knology. I'm not a huge fan of them, but every time my Mediacom has gone down, I just used my neighbor's wireless on Knology. They were up every single time :/
Attachments:
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:45 | SeanB I apologize for the issues you have had with your Mediacom connection. I would be happy to escalate this issue to the local technical management. Please IM me with your phone number or account number and I will make sure this is addressed. | |
| | seanb
join:2012-02-02
Harvest, AL Reviews:
·Mediacom
3 edits | Re: SeanB thanks, but I just returned the modem (I always kept yours for backup & mine cus my company paid for it) and paid my termination fee today. There's no reason to believe anything will change, what with the 1 star reviews, 7 months of headaches, and my personal attempts to speak to any manager resulting in speaking to somebody with as much emotion as Kristen Stewart who said simply "I heard you wanted to speak to a manager." Not "I apologize, I heard the issue, what did you wish to speak about?" or anything professional, just waited for me to speak so he could say "there's nothing in your case to suggest special service." I didnt want special service, I just wanted ANY service.
I'm out, thanks for following up, though. Final irony: all of these reviews were typed/uploaded on my 4G phone which, like my neighbors non-Mediacom connections, has never gone down. | |
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Review by raholland79
member for 14 days, 2 visits, last login: 8 days ago
lodged 14 days ago
- Springfield,Greene,MO
- $50 per month
- "Nothing yet"
- "Constant support issues, weeks of down time, less than advertised service"
- "Terrible..just terrible"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I've had Mediacom since about 2004. I pay for Internet only and it's been up and down since 2009. Last month I was 'accidentally disconnected' and left offline for over a week. Techs had to come out, reconnect, and run a new line.
Even after that I still have intermittent connection and speed is terrible. My 3G wireless gets better rates most of the time.
Latest speed test »www.speedtest.net/result/1736116603.png
0.65m down and 0.15 up! I pay for 3! Whenever I report this they clear it up for a few days and it goes back down again.
I guess they tap the neighborhoods in over capacity but I would like to get a direct run so I can pay $50/month for 3m and get close to 3m. I would pay more for more speed if the service worked but I doubt they can deliver > 3mb
I think it may be close to BBB, Sec of State, attorney time because I've wasted $1800+ the past few years on a service that either wasn't working or working WELL below the advertised rate.
Comments:
deeplist
join:2012-01-17
Auburn, IN
kudos:1 Reviews:
·Mediacom
| Join the club! I have been paying for 15mbps service for years now and rarely every get anything close to it.
Speedtest as of right now (January 28, 2012 @ 2:20 PM)
»www.speedtest.net/result/1736644350.png
It's ridiculous. Calls to customer service do absolutely nothing. | |
| MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:45
1 edit | seanb I would like to take a look at your account to see what can be done here. Please IM your phone number or account number to me when you have a chance. Thanks! | |
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Review by deeplist
member for 25 days, 11 visits, last login: a few minutes ago
lodged 25 days ago
- Auburn,De Kalb,IN
- $118 per month
- (24 month contract)
- "Eager to earn your business!"
- "Horrible Speeds, Rude Contractors, Poor Customer Service"
- "Not worth the prices they change for services NOT delivered."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I've been experiencing poor customer service with this company for years. I signed up in 2006 and used them for a year, which wasn't too bad. I moved out of the area in 2007 and canceled service. I then purchased a home in 2008 and came back. There's really no other options in my area, so of course, it's back to Mediacom. It took them OVER 5 months to finally get me an HD receiver so I could watch the HD channels on my television. I was stuck with an analog piece of junk, paying for HD channels that I couldn't even watch for months! They refused to do anything about it. Mediacom insisted that I wasn't paying for the HD channels and they were only part of the package as an "added bonus". Well... NEWSFLASH, if they're part of the package that I was paying for, then I WAS paying for them, otherwise they wouldn't be included at all, right? After dozens of calls to customer service and being told repeatedly, "There are no HD receivers available in your area. There's a high demand and we're out of stock. You're on the list to receive one." That day never came. I finally took matters into my own hands and contacted a personal friend of mine whose son works for Mediacom. I explained the situation and mysteriously within 3 days, I had an HD receiver installed at my house. Odd... And to think you guys didn't have any HD receivers. Lies.
I still haven't been able to take advantage of the Internet speeds that I am paying for either. I've called customer service repeatedly and their solution every time: "go restart your modem". Duh, I'm not an idiot. I run a website hosting business and I work in IT. Please don't talk to me like I'm some incompetent moron. The speeds about two weeks ago were LESS than 2mbps, download. I called CS again and this time the decided to send out a tech. The morning of the appointment, the tech calls my wife at home, and advises there's nothing he can do and that he will not be coming over. He was extremely rude and short with her. She incised that he come over anyway. The appointment was supposed to be for "the morning of" and it was after 1 PM when he arrived. He walked in the house, shined his flashlight on the modem and said, "There's nothing I can do." My wife had him call me at work and explain his reason for the slow speeds to me. He said, "There is over 90% utilization in the northeastern Indiana area and the system is at the max." He went on to explain, "It's like putting 8 lanes of traffic on a 4 lane highway. There's nothing I can do. I can change out your equipment all day long and it's not going to make a bit of difference." He then left. What??? So I am paying for speeds that your system physically isn't capable of? Nice.
Please Mediacom, get your head on straight. I've paid my bill on time for years. Never late. Would you expect to go to the grocery store and buy a loaf of bread that's half gone already and pay full price for it? You can't charge people for service that you can't (or won't) deliver. 10% of my spendable income goes to you guys each and every month. It's time to deliver on what we're paying for and stop dragging your feet on equipment and service upgrades.
Customer: 8383-91-317-0194462
Phone: 260-572-6165
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:45 | Issues I am sorry to hear of your negative experiences with our service. Please IM me with your phone# or account# and I will be happy to assist you. | |
| | | | | | deeplist
join:2012-01-17
Auburn, IN
kudos:1 Reviews:
·Mediacom
| I have been paying for 15mbps service for years now and rarely every get anything close to it.
Speedtest as of right now (January 28, 2012 @ 2:20 PM)
»www.speedtest.net/result/1736644350.png
It's ridiculous. Calls to customer service do absolutely nothing. Chad on here sent me a message and said he'd look into it. NOTHING. | |
| | | | | Re: Issues that's really something else, I've had my experience with this company before. I dont even call customer support anymore since its the same thing over and over. | |
| | | | deeplist
join:2012-01-17
Auburn, IN
kudos:1 Reviews:
·Mediacom
| Re: Issues Chad finally replied back and has given me a date of February 16th to resolve the "utilization issues" here, so we'll see. February 11th and still nothing. Speed test from today 3:30 PM:
»www.speedtest.net/result/1767165412.png
I'm not holding my breath or waiting for a miracle, but we'll see. | |
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SaMm2010Premium
join:2011-01-18
Edenton, NC Reviews:
·Mediacom
| Same issue here also I have the same issue and I have been dealing with this crap for a year and a month, so good luck with them fixing anything. I am also in the same boat about them being the only real option in my area that is the way they like it that way there is no competition and they can oversell their bandwidth and never fix it. | |
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