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Review by stev32k  - Location: Mobile,Mobile,AL
- Cost: $126 per month
Good "I have connection most of the time"
Bad "poor TV reception for months, email migration a total mess"
Overall "I am no longer a Mediacom customer. They priced themselves out of my business"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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9/18/2013 - I'm back with Mediacom internet service. I have the 15 mb service and have never tested less than 22mb down and 1.5 mb up. I'm paying $29.95/mo. So far I'm happy with the service. There has been two outages in the past year one lasted about 18 hours and the other about 5 or 6 hours. I no longer have cable TV I find I can pick up 13 OTA channels with just a cheap Wal-Mart indoor antenna. I cut the cord about 6 months and and saved myself close to $100/mo. The only thing I miss is the DVR, and that might be enough to make me go back to cable.
3/2/2011 - I've dropped Mediacom cable and internet service. They finally raised their prices over what I was willing to pay. My total bill was $126/mo for family cable, digital package, HD package and 3.0 Mb internet service. I switched to direct TV service and have more channels, HD, and DVR service which I didn't have with Mediacom. The total DTV cable bill is $47/month for the first year. The picture quality is better and the programming is better. What's not to like about that? After dropping cable Mediacom wanted $46/mo for 3.0 Mb internet service. I thought that was excessive so I switched to AT&T DSL. I got 6.0 Mb service for $35/mo for the first year and so far every speed test I've run has been a little over 6.0 Mb.
1/18/03 - The service continues to be extremely reliable. There have been about two or three outages of less than 1 hour each in the past several months(I haven't kept records). The speeds are also very stable I get 1440 - 1450 down and 119 - 125 up on every speed test regardless of time of day. The only time I've had to call tech support was to report an outage, and the wait times have been about 2 - 5 minutes each time.
I've had Mediacom HSI since they first started offering it in 1997 or 1998? Since Mediacom took over after the bankruptcy of @home the service reliability has improved a great deal. I'm not fond of the speed caps of 1,500 down/ 128 up, but I can live with that so long as the service remains reliable. Having said that I believe their service is on the edge of being overpriced. I now pay $87/month for cable plus internet and that is my absolute limit. If they have one more price increase I'm switching to DSL and buying a dish.
The few dealings I've had with customer service in the past year have been good experiences. The wait times were short - generally less than 5 minutes, and the people were pleasant. I haven't had the need to contact tech. support in the last couple of years so I can't comment on that area.
All this seems to be contradictory to the experience of others in different parts of the country. I'm not sure what to make of this situation. It seems that Mediacom knows how to operate a network or the service here would not be so good. The problems in other parts of the country have been going on for long enough that they should be fixed by now if it was purely a hardware/node loading problem. The fact that they have not been fixed makes me think Mediacom has a financial problem.
9/6/03
Just re-read my review above and find no reason to make any changes. Service is still very reliable but still somewhat overpriced in my opinion. The one notable feature is how steady the speeds are -- any time of the day or night, on or off peak - the speed test variations are very small. I can count on 1420 to 1445 down and 105 to 120 up every time. There have been a few outages this year, but most were storm related and did not last very long (a few hours).
8/27/2007
The service has deteriorated and the price has gone up. They advertised that the speeds were going up to 8,000 down, 512 up. I consistently 1,500 down, 230 up. I've asked three times to have someone check the line - twice no one showed up and they didn't even call to let me know they were not coming.
Service went out and it was four days before I could get any one to make repairs.
Overall if I had a choice I would switch ISPs in a heartbeat.
11/9/2009
Their service has improved a lot over the past year or two. I rarely loose the connection and when I do it's usually weather related. I now pay $29.95/mo for 10Mb down and 1.5 Mb up. That was unheard of a year or so ago.
Their cable TV service is another matter. It is the overpriced pits. I bought a new 58" plasma HD TV and almost cannot watch HD channels because of the constant pixelation and screen freezing. They force you to pay for dozens and dozens of channels whether you want them or not just to get the few you do want. Their cable TV repair service is also the pits. They cannot get a service man out to fix a problem in less than five days so you are stuck with piss poor TV for at least five days.
The service is so bad that I just downgraded my service to the lowest possible cost which is Broadcast basic. I refuse to pay for HD TV when I can't watch it.
12/15/09
I was wrong about the intro internet service being 10 down and 1 up. My speeds suddenly decreased to 2.9 dn / .25 up and when I called customer support I was told I was getting what I paid for and the higher speeds I had been getting were a mistake on mediacom's part.
The HD reception problems seem to have cleared up, but it took months and so many complaints and service calls that I lost track. Mediacom did reduce my total bill for a one year period as compensation for all the trouble. That's the only reason I didn't switch to Directv.
Overall I wish there was some alternative to mediacom for both TV and internet service I believe their prices are too high for what they offer and some good competition would bring them down.
member for 13.4 years, 6866 visits, last login: a few hours ago
updated 17 days ago
Comments:
  MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:82 | Service issues and inquiries Hello Stev32k, thank you for updating your review. It seems as though you're so far not having any issues. If you ever do come across something feel free to contact me here for assistance. Also, you mentioned maybe going back to cable for DVR service. I would be happy to look into possible promotions you could be eligible for with these services. Feel free to private message me your account or phone number.
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MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/ | |
| | | | Re: Service issues and inquiries Has anyone here seriously thought about why we're talking to some RANDOM guy on the Internet about our LOCAL service being so consistently terrible throughout the rest of the United States? Thanks for helping Mediacom Chad. Could you tell me why YOU are so helpful, while your cohorts act like total jerks and give literally NO customer service at times? I called customer service last night and the automated service told me "We are striving to improve service in your area...GOODBYE!". then HUNG UP ON ME without even giving an option to talk to anyone at all. Nice customer service there... I see why they need you for PR damage control. I just wish they'd ACTUALLY put effort into serving their customers and not wait for us to cry out online. | |
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| Review by Lan2000 - Location: Urbandale,Polk,IA
- Cost: $90 per month (12 month contract)
- Install: about 3 days
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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I had internet service through Mediacom for a few years. Early on, I had connection drops which they indicated were a known issue not related to the house. That was fixed soon after, and internet service has been solid since then.
I added TV / Phone / bump to 30m package recently, and after the 3rd week, each channel is giving me the Ref code S0a00 "One Moment Please".. thing.
This happened suddenly - was fine around noon yesterday, and then around 6PM is when the issue was noticed.
I've been through every angle with their support on the phone and online.
- This is happening on both boxes, I still have working internet and phone, but I noticed an internet speed reduction as well, and the TV guide / programming information does come in. DVR plays back as expected.
This really does seem like a "slowness / degradation" issue, but I can't get even the most sophomoric guess as to what the problem might be.
The real issue for me isn't that this happened, but the fact that they told me it would not be until Friday until someone can come to the home to check into the issue (called on Monday).
That wait is significant, but added to that the fact that every thing I've checked leads me to believe this is something not related to this house. The cables all look sound, and nothing happened in this house, or outside the house, that would have caused this.
I don't know all the ins and outs of this technology, but it seems there isn't really a system in place to diagnose major issues affecting an area, unless it's a total outage that effects a large number of people. I had DirecTV for around 6 years, and nothing even resembling this kind of wait ever happened.
This really does feel like regression, and I'm surprised when viewing all of their ads boasting their customer service, compared to the long wait I have to go through in a metropolitan area.
I have been promised that they will try to expedite the visit / move it up if possible, both from the rep on the phone and one online, but this really does seem to be lip service. Just now, I just got a reminder call - automated, regarding the appointment for Friday.
member for 18 days, 2 visits, last login: 16 days ago
lodged 18 days ago
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:82 | Service issues Hello, I would be happy to look into these service issues you are having. I can also check into getting that appointment moved up for you. Feel free to private message me your account or phone number and I'm sure that this will get resolved for you. I will do all that I can to assist you. | |
| | | Mediacon SUCKS! MEDIACON SUCKS! THEY ARE TOTAL EXTORTIONISTS! The internet's bandwidth has gotten 100X faster and it is CHEAPER to provide that bandwidth than ever before... So of COURSE Mediacon gives us LESS bandwidth, CAPS us to death and charges us more than EVER!!! Notice how that is the exact OPPOSITE of "passing along the savings to the customer"? They are total liars and they do not care about their customers at ALL! They will nickel and dime you to death and even CHARGE you $60 if you make them come out and they "can't find the problem". (That's their way of getting you to stop calling and forcing you to live with their crappy service.) | |
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| Review by chris92 - Location: Milan,Rock Island,IL
- Cost: $90 per month (12 month contract)
- Install: about 14 days
Good "Reliable, and Fast Speeds"
Bad "Initial Install, and phone tech support, Data Cap"
Overall "Extremly incompetent Phone Tech Support, but the actual service is pretty good!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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(ratings match consensus)
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Reliability: I only had Mediacom go down once for a couple hours in the 3 months I've had them. I wouldn't say that's too bad.
Speed: This has been very consistent. After finally getting 30Mbit service, it has been a solid 4.43Mbytes down (~33.5Mbit on Speedtest.net) every time! Considering we live in a house that is a good 3 miles away from the city, that is pretty good!
Data Cap: pretty bad. The first 2 months, I reached to about 85% of my 350GB cap. I have since upgraded to a 999GB cap.
Initial Install/Tech Support: Extremely incompetent. See story below.
Online Tech Support: MediacomChad has been very quick to respond, and great so far!
My Story:
Starting out in June of 2013, I decided to go with Mediacom, because AT&T DSL only offered 3Mbit service to our new house. We came from having AT&T phone service, and wanted to transfer the phone to the new house. Initial call to order service was okay; they offered what seemed to be a pretty good deal - 30Mbit Prime Plus service and Phone add-on for $69.99 + modem + taxes. Time from the call to the actual installation, was around 5 days (including a weekend). I went with a recommendation from people at work to get the Motorola SB6120, so I bought this for $59 on Amazon.
Initial Install:
This (seemed) good; the install tech initially insisted that we backfeed the telephone wiring so we can get phone service to all phone jacks. I didn't want him messing around with that, so I insisted that he didn't. (We have a cordless base station with 3 extra phones anyways). When it was time to transfer the phone number over to the new modem. It didn't work. The tech spent about an hour on the phone with several phone calls "trying" to get it to work. Once he gave up, he activated the Prime Plus internet, and it worked as advertised (about 33Mbit down, and 2.3 up). He scheduled for another tech to come back in 3 days to fix the phone transfer.
Since the Motorola modem didn't arrive by install time, the tech installed a Cisco modem with a built-in wireless. That worked okay - the wireless signal didn't really reach outside of the house. When the modem arrived (the afternoon of the initial install), I plugged it in, and activated it on the Mediacom Walled Garden Site very easily. This, paired to an Asus RT-N66U router made quite the pair!
Trouble Started:
That night, when I was downloading some files, I notice that the speed wasn't quite fast. And so, I did a Speedtest. Low and behold, I was getting a very solid 3Mbit down and 500Kbit up. First thing I thought was that great, they misunderstood me the whole time thinking I said 3Mbit instead of 30Mbit. I decided to wait until the tech to come to fix the phone to discuss this issue.
2nd Tech Arrives:
When the second tech arrived, the phone transfer worked with ease through the Mediacom Walled Garden Site. I could have certainly done this myself without the tech arriving. Then I asked him about the internet speed, and why I'm only getting 3Mbit down. He looks on his sheet and says, "Yes, you ordered the Launch Speed". Uhh no I didn't, I ordered 30Mbit service. The tech said he couldn't do anything about it, and that I would have to call up tech support.
1st Call to tech support:
This was about a 25 minute call with a lady that was trying to "figure out what happened" I was on hold for a good 15 minutes of the call, until she said that she would call me back after she talks with her supervisor. She never called back.
2nd Call to tech support:
I called around 11:30 PM that night and talked to a guy who initially looked at it and figured out what happened. But before that, I had to give him my Mom's last 4 of her SS number (It was my mom's name on the account as she was paying for it). I didn't know it, and didn't want to wake her up, so I couldn't do anything at all. I asked about my previous call about this incident with the guy, and he had NO notes that indicated that I called about this. Looking back, the lady from the first call didn't even ask for the last 4 of my Mom's SS number either!
3rd Call to tech support:
I called the next day around 11AM, and another guy answered right away. My mom was with, and we first added me as an "authorized account person". I then explained the entire situation to the the guy, which took a good 5 minutes. He started off checking my modem, and said that the signals were way off, and THAT was why we were only getting 3Mbit service! I finally got an answer!!! So, he wanted to schedule a tech to come out to fix the "signal" problem. He had to transfer me to an agent to do this. It was until I was on hold for 45 minutes, I hung up.
4th Call to tech support:
In frustration, I immediately called back to tech support and got another guy pretty quickly. I explained the entire situation AGAIN for another 10 minutes, expressing my fury (I was pretty angry, and I don't usually get angry). The guy (a pretty young guy) finally ACTUALLY figured out the situation. He, for some reason, figured out that the problem was from the initial set-up, and that the tech had to re-submit the order in trying to get the phone working right. When the tech submitted the order, he ordered the wrong internet! I asked the tech, "But what about my modem signals, the last guy said that they were very bad and that was why the speed was slow?" So the guy took a look, and said that they were excellent (WTF?). And so the guy finally gave me my 30Mbit internet right there on the call, and he rebooted the modem to change it. It worked!!! The only thing that he couldn't do was confirm any prices, but he would submit a ticket to "get it right". So I decided to wait until the first bill came to see the prices.
1st Bill:
The first bill was over $80. It had all kinds of credits, and partial service charges on it, and somehow came to about $80. We went ahead and paid it, even though we paid $69 at the time of the first install. When the second bill came, everything was good, it was a little over $70 which was what I expected.
Online Support:
MediacomChad has been great so far, very quick to respond to questions. I was curious if 105Mbit service was available in my area, and sure it was! He arranged for a sales guy to call me back. Unfortunately the first guy didn't give me a deal, so I declined.
After a few more calls to the sales department, I finally got a deal to get 105Mbit service for $79 internet + $4.95 Phone + $5 Phone Modem + taxes. First calls to the Sales Department quoted me "at least $149 for 105 internet and phone" I knew I could get better, so I gave it another shot, and they quoted me $99 for 105Mbit + "something more" for phone, but they couldn't do it now until the weekday. So I called back on the weekday, and finally settled on the first mentioned deal.
After getting 105Mbit service, I noticed that I wasn't actually getting 105Mbit service. I was getting about 60Mbit down, and 6Mbit up. I messaged MediacomChad, and he is currently working to get this resolved.
Update: MediacomChad has resolved the issue very quickly, and now I'm seeing 100+ Mbits!
member for 5 years, 158 visits, last login: a few hours ago
updated 25 days ago
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:82
1 recommendation | Service Hi Chris, I'm sorry to hear about the experience you've had with our other support teams- it's certainly not the way business should be handled. I'm glad to be working with you here, though, to help get these issues resolved! You should have a new IM waiting from me, but definitely feel free to let me know if there is anything I can do for you now or in the future! | |
| | chris92
join:2008-09-20
Coal Valley, IL | Re: Service Thank you again for the help so far!! You've been a lot better to work with! Highly recommended. | |
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| | Service. LOL service from Mediacom more like lack of service and crappy triple play bundles. Yes let me rely on a phone service that goes out 3 times a day along with the internet. I had them for a few months with many tech visits and they plowed new cable to my house and it still wasn't fixed. They also cut Frontiers drop to my house at ground level so when I switched back to Frontier I had to get a new drop plowed in. Great company to avoid. I had nothing but problems but I'm glad you are getting better service. I'm just glad I got back to a reliable phone and internet service provider. maybe slower but it stays on and my phone always works. Dishnetwork bundled tv service has much better HD picture quality than Mediacom also. | |
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-1 recommendation | Mediacom = Total extortionists MEDIACON SUCKS! THEY ARE TOTAL EXTORTIONISTS! The internet's bandwidth has gotten 100X faster and it is CHEAPER to provide that bandwidth than ever before... So of COURSE Mediacon gives us LESS bandwidth, CAPS us to death and charges us more than EVER!!! Notice how that it the exact OPPOSITE of "passing along the savings to the customer"? They are total liars and they do not care about their customers at ALL! They will nickel and dime you to death and even CHARGE you $60 if you make them come out and they "can't find the problem". (That's their way of getting you to stop calling and forcing you to live with their crappy service.) | |
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| Review by RyanThaDude - Location: Walkerton,St Joseph,IN
- Cost: $130 per month
- Install: about 5 days
Good "Provides service in my area. "
Bad "Frequent issues with "cut fiber". Pathetic 250gb/mo caps. Inaccurate bandwidth meters. Constant nickel & diming."
Overall "Be sure to do your research before choosing Mediacom. You might have a better choice."
| Pre Sales information:
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(ratings match consensus)
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So far I can say I'm very happy. Called on a Thursday to get both HSI and digital cable installed. We worked out a day and time to get it installed, which was on Tuesday. Tuesday came with very heavy snow, and thought they weren't going to install. Would've been rough to reschedule since both my wife and I work during the day, and she had that day off. She called me while I was at work to tell me that they called to confirm the install. I was really surprised that the installer showed up in such bad weather. I ended up coming home early from work while the installer was here. Didn't take him long to get it set up, since we had no previous wiring in the apartment.
Wasn't no time that we had our digital cable on, along with the HSI. Very fast and friendly. Took me a few minutes to hook up the modem, and register. Was online in no time!
It's been a few days since, and have had absolutely no major problems. The only problem I have now, which should be solved soon, is since the speed increase from 1500/128 to 3000/256, my download speeds did increase, but my upload speeds were cut in half. Not a real problem at the moment, but I'm sure it will be taken care of very soon.
So far a very happy customer. We'll just see what happens later down the road.
[edit] This didn't last very long, as a large truck came through the alley behind the apartment, and ripped the coax from the pole and the wall, along with our electrical lines. Luckily the electric is fine. So I am without my cable for a bit. However, I did contact Mediacom, and they hope to have this resolved hopefully by tomorrow morning. Guess it's back to dialup for a day or so.
[edit 2] Everything is back in order. Had to call Mediacom to let them know that no one was going to be at my location since both my and I had unscheduled work. Luckily nothing was damaged inside, so they didn't need anyone here. They were very nice, and relayed the information to the installer. Came home and found everything working once again.
[edit 3] 3-29-04: It's been a few months and still very happy. No problems at all to report. Speeds are right around the advertised 3000/256, and pings are around 40ms. There was one day earlier in March when pings were out of sight (500+), but didn't last long at all. Overall, very acceptable for a little dumpy town! 
[edit 4] 10-23-04: Very sluggish performance, especially from BitTorrent. Seems to be a non-Mediacom issue at the moment, since I'm receiving high pings on a few attbi.com routers
[edit 5] 10-25-04: 3 days and it's getting worse. Might be my last review if it's not fixed any time soon. I can surf the web, and seems to be about it anymore. Can't download, can't send family pictures or home video. Basically everything I got Mediacom for.
[edit 6] 10-27-04: Problem seems to be fixed at the moment. Everything's back to normal once again. Thanks to whoever fixed it. I can do what I previously did once again
[edit 7] 05-30-05: Just received the update for 5000/256. Yeah, that's right, 256 upload. Needs to be faster. Becoming a pain when sending pictures and video to family & friends.
[edit 8] 07-08-07: Now up to 8000/512. So far everything is going ok. Few outages here and there.
[edit 9] 08-05-07: See attached image. Should speak for itself. Not sure what it means? It means that Mediacom has failed to fix or even acknowledge a problem with one of it's routers. This has been going on for some time. Calling about the problem does nothing. Embarq is looking better...
[edit 10] 01-02-11: Service sucks. Constant timeouts, disconnects and horrible speeds without any explanation or care.
[edit 11] 01-19-11: Service much better. Had a horrible time during the Holiday season. TV and phone service is good. Only bad point with TV is that they really need to dump those trashy Pace DVR boxes. Mine's developed a whine (fan going bad?) and locks up occasionally. This, I believe, is the third Pace box I had.
[b][edit 12] 03-06-11:[/b] So much for good internet. Soon after last review internet started to go downhill during peak times. Speeds now rarely top 3Mbps between 6pm-1 am. I'm on VIP package (15/1.5 I believe). Spoke with numerous techs including [user=MediacomChad] and while they are nice and offer assistance I haven't seen anything done. Not blaming them for any reason, just the company in general. I can't get even a simple time frame when the over utilization problems will be fixed, or even at least looked into. I'm not expecting any resolutions any time soon. Not happy at all!
[b][edit 13] 09-03-13:[/b] I've completely lost all faith in this company. The addition of ridiculous caps on internet and their inaccurate bandwidth meter, extra charge for EMTA modem (read: double charged as cable and phone on single device, cancelled because of this), and making us pay for FXX in a sports package I do not want when it should be in the same package as its sister station FX. It's completely obvious that this company does not care that its customers are unhappy. They don't understand that happy customers is what you want to make money, not charging them ridiculous usage fees. Keep nickel and diming your customers, Mediacom.
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member for 9.7 years, 2813 visits, last login: a few hours ago
updated 32 days ago
Comments:
| Review by wth - Location: Iowa City,Johnson,IA
- Cost: $46 per month
Good "Steady speed 24/7"
Bad "Nothing at this time"
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Did not rate Pre sales/install since I have have been on this cable modem the past 11 years B4 Mediacom purchased the system. Node was upgraded in 10/07 to regain top speed during primetime, and has been steady since. In Sept '08, they increased the speed from 8/768 to 12/1. Big upgrade at the headend in Aug '11 fixed all speed issues. Speeds were increased to 15/1 in 2013. Monthly cost does not include modem rental fee of $5/month, as I own my own modem.
member for 11.6 years, 5881 visits, last login: a few minutes ago
updated 32 days ago
Comments:
| Review by Bierboy - Location: East Moline,Rock Island,IL
- Cost: $125 per month (24 month contract)
Good "FINALLY catching up with HD offerings. MediacomChad is a lifesaver on this forum."
Bad "Telephone customer service is still lousy. VERY uninformed with out-of-date information"
Overall "Decent service for high speed Internet and Cable TV. Outages in our area are minimal."
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On-site technicians very uninformed about CableCARD technology (required by FCC). Telephone customer support generally has no idea how to resolve an issue and continues to suggest troubleshooting that makes no sense.
Broadband Internet continues to be generally reliable and speeds are as advertised.
MediacomChad on this forum has been invaluable in actually solving problems.
member for 5.1 years, 1007 visits, last login: 23 days ago
updated 45 days ago
Comments:
| | Expensive overcharged! Internet doesn't even work right!goes on,off and charge for data going over 10$ every time! Wow a big rip off from this company | |
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| Review by crucify - Location: Waterloo,De Kalb,IN
- Cost: $98 per month
- Install: about 1 days
Good "It's fixed and works as should"
Bad "None so far"
Overall "No contract pricing is good"
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Finally, hell has frozen over and MC has fixed the 2.5 years of frustration in my neck of the woods.
Very pleased at this time, the quality of service for internet and phone is back to the way it was a few years back.
The TV will always be sub-par compared to DTV/Dish
Update: 11/10/11
The issues with tech support are being addressed in my area, in fact they are doing a very good job now!
Update: 4/14/12
Back to the same crap once again. This time they simply refuse to care.
It has been well over 2 months now and I get the drift that they are done at this point.
No bother from the local office in even putting a effort into getting the service fixed.
I can not speak lower of this company!
Update: 5/30/12
The uncaring attitude from this company is beyond anything one could compare it to.
Not one call or a single attempt to rectify the problems since April. Nothing at all, it is as if they are telling me to bend over and take it. They simply do not care.
I'm done with this sorry excuse of a company. Returned all equipment for good.
Update: 6/26/13
I was talked into giving MC another chance, so far I'm glad I did.
The net and TV issues from before seem to have been resolved in my area.
Update: 8/16/13
Had 50/5 installed today. All I can say is it's fantastic. MC has resolved all issues in my area.
Mediacom Chad is worth way more than anyone could imagine. There were a few bumps in the road with communications on all fronts. Chad stepped in and cleared up the situation.
I'm more than pleased with the service they provide!
member for 7.5 years, 1242 visits, last login: a few hours ago
updated 50 days ago
Comments:
| Review by jeff0575 - Location: West Frankfort,Franklin,IL
- Cost: $100 per month
Good "105 MB Down and 10 MB Up"
Bad "None"
Overall "Worth the Money"
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Ordered 105 Mb download and 10 Mb Upload for $100 per month. So worth the money for these speeds.
member for 1.1 years, 12 visits, last login: 56 days ago
lodged 57 days ago
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:82 | Service I am glad your services are working properly. If you have any issues going forward, please do not hesitate to let me know. | |
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| Review by jimhamilton - Location: Emmetsburg,Palo Alto,IA
- Cost: $55 per month
- Install: about 7 days
Bad "None at the moment."
Overall "Consistent speeds and improving customer support."
| Pre Sales information:
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(ratings match consensus)
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I've had it now for almost 2 years. The advertised speed went from 5000/256 to 8000/512 but my download speed rarely exceeds 5500. I do like the increased upload speed. I have been annoyed with down times ranging from a few minutes to several hours but they have been getting rarer. Overall I have been happy with it.
12/26/2007 - My speed jumped to 6500-6800 which made me happy. I then switched my old 802.11b router with a Linksys WRT54G which allowed consistent 7500/490 speeds.
04/25/2008 - Been running into a lot of slow time. Download speed will drop to 500 - 1500 for a day or two and then jump back up to a normal 7500 - 7600. I was also sent an info pack saying since I have all 3 services (cable, internet, phone) I will get a free upgrade to 10000/1000 but I haven't seen any change yet.
6/27/2008 - Finally got upgraded to 10000/1000. Tested at 9365/945 so that's nice. I've been having a lot of slow time though when I'll be lucky to have 20% of that and it'll last for a couple of days.
7/17/2008 - Went an entire evening of no service but it seems that was due to repairs. Have been getting consistent 9300-9600kbps downloads. Even during high traffic times it doesn't drop below 7500kbps. and that is rare. My upload speeds are always 930-960kbps.
8/09/2008 - Mediacom seems to be testing Web-boost. Uploads are the same but have been getting 14000-18000kbps downloads.
10/18/2008 - Service seems to be either very fast (10,000-30,000kbps) or very slow (800-2500) with very slow being by far the most common.
11/15/2008 - Getting better with less slow times.
6/26/2009 - Modem went out so I had to call customer service. Surprise! I didn't have to wait forever, the automated troubleshooter was quick and easy and I got to talk to someone within 2 minutes when the automated troubleshooter couldn't figure out my problem. I had a service tech at my house by 11:00 the next morning and he switched modems for me. I'm happy (for now).
12/07/10 - Consistent 15MB/1.85MB speeds. Little down time.Looking good.
12/29/11 - Dropped their telephone service so price went up $10/mo. Speed dropped to 10MB/.85MB with 12MB being advertised. The automated telephone support has worked well for me and I'm able to talk to someone a lot faster when I need to.
08/06/13 - Consistent 20MB/1.75MB speeds. No issues really. It's been very reliable.
member for 11.5 years, 5121 visits, last login: 4 days ago
updated 60 days ago
Comments:
| Review by potato - Location: Monroeville,Monroe,AL
- Cost: $70 per month
Good "When the service works it is fast, local techs are really nice"
Bad "Constant modem disconnects"
Overall "Avoid this company if you have a choice of providers"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Written 2013-02-21
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I've been with Mediacom internet for a little over six years, only because I don't have a choice. When I moved here and signed up I had both television and internet service. After frequent TV problems I dropped Mediacom for TV after my contract was up and went with DirecTV. DirecTV is disgustingly expensive, but I haven't had problems over the last two years, except for very few 2 or 3 minute interruptions when weather is really bad (and it has to be really really bad for this to happen). If there was a better option for a more reasonable price, I would gladly leave DirecTV.
Mediacom internet service is a cruel joke where I live. They are more expensive than other ISPs and can't seem to provide solid service. Speeds are all over the place, though latency is generally OK. A few times a month latency increases and I get a lot of dropped packets for an hour or two.
Starting in June 2012 my modem reboots itself several times a day. Sometimes it gets bad enough that it just reboots non-stop for hours - the logs are full of T3 and T4 timeouts.
I am on my 5th modem since June 2012 - 2 Mediacom rentals and 3 of my own. The techs finally agreed its probably not the modem.
The techs that have come out to my house have tried just about everything. I have a new line from the pole to the house, a new line from the junction box to the modem. No splitters, just a grounding terminal in the junction box. I think they finally realize the problem is on their end, but they don't seem to have the capability to troubleshoot and fix the problem. At the time of this post, the problem has been ongoing, everyday, for almost 9 months.
There is currently a ten page post concerning this problem on the Mediacom support forums. The typical response when inquiring about news from the people 'working' on this problem is "We're looking into it".
Last month, one of their routers was blocking access to their own sites. I had to use a proxy to post on their support forum.
Telephone support is generally useless. Instead of actually trying to see if there is an area problem (ie. looking to see how many modems are offline or querying the CMTS), they schedule a tech to come out days later. The tech ends up calling and saying, "There was an area problem that we fixed. Is everything working OK now?" There seems to be no communication between their phone support and local techs. Phone support never knows about area-wide problems. I feel really bad for my local techs. We are on a first name basis now. Even the local tech ops supervisor has been to my house to 'apologize'.
I've had a lot of ISPs as I use to move around a lot. Mediacom is without a doubt the worst.
I wish I could drop this service, but where I am there is no other high speed service available ... yet. The local telco is rolling out 25mb DSL in some areas nearby - that would be plenty of speed for me. Unfortunately it looks like I am stuck with Mediacom for quite a while. You can bet, however, as soon as the telco offers high speed on my street I will switch in a heart beat.
Update 2013-07-17
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After 13 months the problems still exist and I still have no alternative for broadband. If you have a choice in providers, my recommendation to avoid this company like the plague still stands. Terrible.
I see why they ranked last place by Consumer Reports and JD Power & Associates for the last few years
member for 296 days, 99 visits, last login: a few hours ago
updated 61 days ago
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:82 | Service Hello potato,
I completely understand your frustration with the level of service in which you are have received thus far. I assure you we do want to help you. Can you send me an IM with your account or phone number so I can look into these issues and address the issue properly. | |
| | | | | MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:82 | Re: Service I assure you, we are working on this issue. I have looked over the escalation that the Moderators on the Support Forums submitted and Area Management is working diligently to get you the service you are paying for. I see that we were given an update today and are still working on this. As soon as we get an update, I will either reply to you on this site or the Moderators on the Forums will followup with you there.
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MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/ | |
| | | | Reviews:
 ·Mediacom
| Re: Service "Area Management is working diligently to get you the service you are paying for"
I was told this was escalated past my local area management. They obviously don't have the ability to fix the issue. Why was I lied to?
»mediacomcable.com/CustomerSuppor···sg112653 | |
| | | | | Reviews:
·Mediacom
| Re: Service Escalated higher or not it makes no difference, the bottom line is field techs are always the same and it's up to them to fix your problem. You can contact corporate and they will escalate it but in the end it does not matter that much. Intermittent upstream SNR issues are hard to pinpoint most of the time.
Good news is they will work on it as long as they can see an issue from their end (as in packet loss, signal issue, noise etc).
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I speak for myself, not my employer. | |
| | | | | | Reviews:
·Mediacom
2 edits | Re: Service Then its time to can the current techs and hire new ones with experience. Why even bother "escalating" the issue if its the same people trying to figure it out?
Don't get me wrong, everyone I've met has been really nice and they genuinely seem sympathetic, but over 8 months with the same problem says it all - incompetent and inefficient. Bring someone else in to get a fresh perspective.
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Support: "Escalate this issue"
Tech Ops: "We already wrote the issue on the board in yellow AND underlined it. I guess we'll have to go to the highest escalation ... get me the red pen!"
Management: "LOL, he's still paying full price"
Share Holders: "LOL, raise prices"
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I noticed your review of the company you work for. That seems pretty shady. I can't believe DSLReports OR Mediacom would allow that. It certainly doesn't make Mediacom look very good to have a self-admitted shill (Mediacom employee) posting reviews.
I do thank you, however, for letting me know the truth about escalations. It gives me a little more insight into the company.
*** I will say today (so far) has been the best day I've had in weeks ... just one timeout that I am aware of.
*** Update - back to frequent modem reboots  | |
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| | mediacom I have the same problems that I'm reading here. Service goes out , call support- no other outages in your area.
Schedule a tech to come days later, nite before tech is to come special support calls and explains how sorry they are and have found the problem and we are good as new. Hang up the phone and out goes the Internet. Same bull, PLUS THEY ARE RUDE AND HAVE NO IDEA WHAT CUSTOMER SERVICE IS ALL ABOUT???? | |
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