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Review by Leviathan 
member for 217 days, 170 visits, last login: a few hours ago
lodged 3 days ago
 Bremen,Marshall,IN
 $138 per month- (24 month contract)
 about 28 days "Installation went smooth and quick. Digital TV/phone quality amazing. Internet speeds exceed expectations." "Also opted for a DVR set up but wasn't installed due tom according to installer, local office was out of DVRs." "So far great experience with a minor hitch but not really a huge deal for me."
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When it came down to making the order, after explaining to the agent my experience with CenturyLink and how disappointed I was with them, and worried about going from one horrible ISP to another, was very good at reassuring me that would not be the case with MediaCom. Giving me details about current/recent upgrades taking/taken place in the area to assure costumers receive speeds they pay for. After about 90 minutes of going through all the options available in my area, finally came down to a nice bundle. All in all, ordering experience was amazing, install was quick. They even took care of CenturyLink in regards to phone service by porting the number and cancelling for me. All I had to do was call and cancel my DSL service. So, extremely glad I made the switch to MediaCom.
Comments:
  MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | DVR equipment I'm glad to hear you're having such a good experience so far with Mediacom. However, we definitely want to fix the missing DVR equipment. Currently some of our markets are waiting on shipments of DVR equipment, but I can assure you that these orders are being filled at the moment. If you would like to private message me on here I can help you with any issues you may have with billing, services, or just general questions.
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MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/ | |
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Review by rjt218
(review was emailed from domain gmail.com)
lodged 6 days ago
- Cloquet,Carlton,MN
- $55 per month
- (24 month contract)
- "The tech support were very nice but where not helpful"
- "Bad connection."
- "Losing substatule packets."
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I called Mediacom to come check out my internet connection because im
having a substantial amount of packet loss according to pingtest.net and me
pinging yahoo servers. Pingtest.net every test I loss around 50% to 90%
packet loss. The freindly mediacom technician come over to my house to
check the connection. He said that my internet speeds are fine but my ping
is high. I said to him but there's packet loss and showed him myself. I
said I know there should be 0% packet loss. Mediacom Tech agreed with me
and said give it a few days and see what happends if its not any better
contact us again. Nothing has improved. »www.pingtest.net/result/79253363.png I cant even play games online the
lag is so horrible. This is the worst experience I have ever had with this
company. I would love it if there company would have better tech support.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Internet issues I assure you that this is not the service you should be receiving and I would like to look into this for you and get it resolved. In order to get started with that I would just need some information to pull up your account. Feel free to private message me your account or phone number. | |
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1 edit | Re: Internet issues Thanks for the response. My number you can contact me at is (removed) I can give you the information you need over the phone.
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Review by twhiting9275
member for 10.6 years, 101 visits, last login: 6 days ago
updated 12 days ago
- Waterloo,Black Hawk,IA
- $150 per month
- (24 month contract)
- "It's fast, when it works"
- "What customer service?"
- "Be prepared for outages"
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* Updated March 26th, 2013 *
I've been with Mediacom since 2000(ish), when they were just taking over for AT&T/@home in Iowa. Since then, welll, much has changed, but much has remained the same.
The customer service:
In the beginning, customer service was at least pleasant to speak to. If there was an outage at 2am, I could call up and verify that hey nothing was going on locally, and that things were being taken care of. Sadly, all that has changed
In 2008/9, I ditched their DVR/box for Tivo. Much more control, much more content, etc, etc. Doing so, I switched to cablecards. Talk about a major hassle, and a bunch of lies, even from MediacomChad here in the forums. Don't let them sucker you into buying anything more. Your M card CAN get you PPV's (sporting events, etc), you just have to CALL and get the right CSR to do this.
Early 2013, I noticed more and more Asian operators when I called. Surprise, surprise, they've finally forwarded their calls to Asia. So, they don't even handle their support any more, it's just done off of a script. Way to be absolutely lazy and apathetic. Scripts can't solve the problem
Earlier this week (Sunday/Monday), I noticed my modem was dropping connection, dropping it's lease. Calling support, they insisted the problem was with my other devices (routers, switches, etc), despite me quoting them exactly what IP I was being given. Competent support? Not so much!
Overall, I'd give the customer service experience with Mediacom a flat F -
The 'service'
As far as cable is concerned, I've not noticed a single issue. 2x HDTV (55 and 42"), Tivo, full of good stuff, rarely an outage. In fact, I can't recall the last time I ran into an outage cable wise
As far as internet is concerned, hands down, the WORST I've ever run into. I have to recycle modems every 2 years or so simply because they have ZERO lifespan. That's after me struggling with the device for a month or so. When I DO finally get someone to come out? It's with a USED/REFURBISHED box. Hey, I've been with these guys for 13+ years now. How's about JUST a little respect
To add to this, you can expect 1-2 'service interruptions' lasting about 6 hours a year during the middle of the day. Why? Well, these people have NO backup plan, so if a cable gets spliced, too bad for you... Talk about incompetence here.
When I started out with Mediacom, I was at least somewhat happy, but prices have gone way up, service and customer service way, way down over the past 13 years. Perhaps it is time for a change, not sure yet.
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Review by lisa.wensmann
(review was emailed from domain gmail.com)
lodged 13 days ago
- Howard Lake,Wright,MN
- $115 per month
- (12 month contract)
- "Once the cable box was finally working our TV has been great"
- "Internet reliability is ridiculous!"
- "If you need it for TV go for it, but forget about internet."
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I have had MediaCom for a little less than a year. Within the first few
months we had to have our cable box replaced twice, but haven't had any
issues with our cable since. We have had numerous issues with our internet.
We have become accustomed to our internet shutting off at random times
throughout the day nearly everyday. This happens on clear and stormy days,
so its not weather related. I have called tech support once and I got the
advice to unplug my modem and plug it back in, which did no good. The tech
person proceeded to tell me that due to system upgrades he couldn't access
my account to give me any further assistance. I would never recommend this
company to anyone and plan to switch companies as soon as I can. Poor
service and poor tech support!
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Mediacom Support This is not the level of service we expect our customers to received. I would be happy to help work on getting these issues resolved. Please message me with your account number or phone number and I will do what I can to make this right.
Thanks,
Chad
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MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/ | |
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Review by rbbecker
member for 246 days, 34 visits, last login: 1 days ago
lodged 17 days ago
- Cedar Rapids,Linn,IA
- $35 per month
- (12 month contract)
- "Speeds when connection actually works are OK"
- "Connection reliability is non-existent during peak hours (7-11PM)"
- "Not Recommended, the main hours I intend to use the internet, it gives me about 30% performance"
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During this review I will test my speeds periodically as reinforcement to my disapproval (7:06PM, 20.62MBps Down, 1.38MBps Up).
I switched to Mediacom's internet service from Centurylink DSL because of two reasons, the first was that Centurylink offered a maximum speed in my area of 7.5Mbps down and 1.5Mpbs up and this is too slow for my network requirements and the second was that my promotional rate with CL was ending and my service price was increasing from $30 to $45 per month. The Mediacom package I chose is the Prime Plus (I think its called) internet that markets 30Mbps down and 5Mbps up for $35/month. The supplied equipment was a modem/router combination that I would have refused for strictly a modem instead but was told I had to "rent" wireless access from the ISP for an additional $5 per month. After my first month of service, I returned the modem/router to my local Mediacom office because the router function was utterly worthless and I believed the unit caused additional problems more than strictly a modem would. My current setup is a Motorola modem connected to an Asus RT-N66U router with Tomato by Shibby firmware version 1.28.
My first complaint with the company is their quality of employees. The technician that came to my house for the free installation (as a part of the upgraded internet package I chose) was friendly, but his work ethic was unsatisfactory to say the least. He was at the house for approximately an hour and during that hour, decided to take a 15 minute break to smoke a cigarette and talk on his personal cell phone in my backyard. Also, when he left my house, he left the gate to my fence wide open when we have three dogs and utilize the fence to protect them from the busy street we live on. I will admit I may criticize for small things, but in customer service it's the little things that make me inclined to recommend a company to family and friends.
I've had this service for 3-4 months now and although I am paying for speeds of 30MB/sec down and 5 MB/sec up, I rarely see those actual speeds. I specifically remember seeing 28.5-29Mbps on the day or two after my install but never that high since. I'm an engineer by trade and read more than my share of tech articles, so would consider myself to be more knowledgeable than the average customer. Contacting tech support has proven to be worthless; trying to describe my problem only confuses the person on the other end of the phone and I'm more frustrated after the call than I was before. MediacomChad on this site has been helpful with troubleshooting other early issues I had and thus is a bright spot in a sea of disappointment.
My largest issue is that most nights, when I go to use the internet, during the only hours I have available due to my work, the network drops to a crawl approximately every 15-20 minutes. Doing research I've seen this is a very common issue, especially around my area of eastern Iowa. I was actually "warned" by my supervisor at work against purchasing Mediacom's internet service because of this very issue, but ignored his advice because he lives 20mi south and another, more local coworker recommended the ISP because of good reliability (7:55PM, 18.17MBps down, 1.5 Mbps up).
I have been stubborn about calling a tech out only for the fact that I am moving in a month and would rather have a month of frustration than a month of frustration AND wasting $75 on an unsuccessful service call. I also don't agree in having to pay the fee for service when a Mediacom technician did the initial install from the utility line to the house and into the basement. The service seems to deteriorate more and more as time goes on (8:15PM, 19.33Mbps down, 1.45Mbps up).
So in conclusion, I have several major complaints with the Mediacom internet service, those being reliability, promised speeds versus actual, and the quality of their tech staff. I might have been less disappointed if I knew upfront that I would receive 2/3 the speeds that I was paying for! (8:27PM, 20.94Mbps down, 1.37Mbps up).
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Review by Hylas
member for 11.7 years, 356 visits, last login: 4 days ago
lodged 25 days ago
- Bettendorf,Scott,IA
 Business customer- Contract price not specified.
- about 5 days
- "Rock Solid. Only Down once and they sent a truck within 4 hours on a Sunday night."
- "My company only pays for 10mbs service"
- "Better than I expected when I had to move to the Midwest."
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Could be worse! I was expecting poor connectivity out here in the boonies, but I've got a rock solid if only 10mbs service.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Service I will be happy to help you with any and all service issues you are having. Feel free to send me an IM with your account or phone number and I will look into you issue(s). | |
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Review by JTR
member for 323 days, 43 visits, last login: 11 days ago
updated 31 days ago
- Carbondale,Jackson,IL
- $63 per month
- (24 month contract)
- about 3 days
- "Better than DSL, speedy, cheap (while on-contract)"
- "Installation wasn't done correctly, speed can sometimes drop below advertised during times of heavy traffic"
- "An excellent alternative to DSL, as long as you're willing to deal with possible issues."
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I used Verizon DSL (later bought by Frontier) for about 5 years, then in May 2012, I finally got fed up enough and switched to Mediacom. The tech screwed up the install (left/attached a filter/trap on the line that was failing and for the wrong service area), which caused issues for around a month before another tech took a look at the line and fixed it.
I ordered the 20/2 tier (bundled with phone/voicemail), and usually max out at 28/2.8 on tests, so I'm highly satisfied with that. Even after speedboost wears off, my speeds are still usually over what's advertised. On the other hand, during high traffic times of day, my speeds will dip down below advertised.
The supplied modem was an Arris combo DOCSIS 2.0 voice/internet modem with a built-in battery, but that failed within a few weeks (probably because of the line issues). The replacement one is also an Arris DOCSIS 2.0 voice/internet modem, but without the built-in battery.
Overall, I'd say I'm very satisfied.
Orig review date: 8/29/12
Update: 9/10/12
With the students back in town, speeds have dropped by quite a bit. I'm seeing ~25Mbps with speedboost, and as low as 16Mbps during peak times. Still decent speeds though, and Cdale has a backend upgrade planned within the next few weeks for more capacity, so hopefully my speeds will return to their former glory.
Update: 3/7/13
Speeds are fine. Service is pretty good. I sometimes see short (~15 minute) outages around midnight, but I'm not sure if that's my fault or Mediacom's fault. 30Mbps still isn't available here. I've used 170-250GB per month without any issues. Like many other DSLReports members, I see terrible speeds to YouTube's primary cache servers in the evenings, but that seems to be Google's fault, and it can be (hackishly) fixed with a simple firewall rule. I can't think of anything to complain about, other than the lack of the all-digital upgrades that were promised ~7 months ago.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Service I am glad the service is working well for you! Let me know if you have any questions or issues and I will be more than happy to address them for you. | |
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 Review by bulletsam
member for 5 years, 177 visits, last login: 7 days ago
updated 38 days ago
- Charleston,Coles,IL
- $135 per month
- "When it's working it's great!"
- "Speeds are sometimes close to what was advertised, most times not."
- "Price keeps going up, quality keeps going down. You may, or may not get a good tech to come to your home."
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I've been a Mediacom customer since day 1, and over-utilization seems to be common practice with this company. The sad part is they know they are selling a product that will develop problems because of this over-utilization. Well, to be honest, the sales dept. may not know of these issues, but then again, they are hired to sell/hype the product not fix it.
The one bright spot is that there are a few in customer support on dslreports.com that go above, and beyond the norm working to correct issues. What ever they pay them isn't enough, in my opinion. They strive to give you honest answers to your questions. The higher-ups could learn a thing or two from these hard wording individuals.
Update 2/28/13: Got a good deal on Ultra50 for 1 year ($59.95) but after 9 months since upgrade, 4 of those with constant problems, it's not worth regular price of $94.95 to me. I'm now looking at other options for both TV and internet.
Loyal customers like myself (Since day 1 of Mediacom) unfortunately mean nothing to this company.
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Review by TheRogueX
member for 10 years, 578 visits, last login: 23 days ago
updated 38 days ago
- Springfield,Greene,MO
- $80 per month
- about 3 days
- "Fast and fairly stable connection"
- "Price, punishing fees for cutting the cord"
- "Service is good, but the price is almost insulting"
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Ordered on Monday, installed by Wednesday at 5pm. Fast (for the region) and reliable so far. I've never really been disappointed in Mediacom, though I wish they would update to DOCSIS 3 speeds in my area. Someday, I'm sure.
Ordered the VIP Pak, with 15/1 (though I get around 12/1.5, no complaining), digital cable, and VoIP for $89.95/month for 12 months. Pre-VoIP install I was given a Motorola SB5100 modem; not sure what I'll get when VoIP is installed on Monday. Knowing Mediacom, it will likely be an Arris.
Overall, the order process and install process was painless. Hopefully the service is as reliable as they've always been for me in the past.
UPDATE: Phone installation was painless last week. Moved me to an Arris TM502G. The 15/1 speed tier actually gets me over 16/1.3 with bursts of just over 20/1.6. It's FAST compared to what I'm usually used to, and I'm happy!
UPDATE: Here we are some 7 months out. I've had serious connection trouble on multiple occasions, had my modem replaced 3 times, and am gradually losing my patience. Nothing as fast is available in my area, however, and even though DSL is much more reliable, it is also more expensive and I *hate* AT&T.
UPDATE: 3 years out now. Have experienced the 50Mbps service but dropped back to the 20Mbps service once the promotional price expired. Service is strong and fairly reliable, running on a Cisco DPC3000 DOCSIS 3.0 modem. Very disappointed with pricing, however, as once we removed cable TV and phone service we were told we had to pay a $15/month 'High Speed Basic' fee ON TOP of the $59.95/month service fee and the $5/month modem rental fee. This fee feels like a cord-cutter punishment fee. Also, the price is insulting once you see the sorts of promotions that they're giving out to new customers and existing customers who are adding internet. It's almost enough to make me want to switch, but lack of competition means there's nowhere to go (AT&T hasn't bothered to install U-Verse in my neighborhood, though hilariously there is U-Verse FTTP DIRECTLY across the street). Yay noncompetitive duopolies!
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Review by jspoon
member for 38 days, 0 visits, last login: 38 days ago
lodged 38 days ago
- Lucas,Lucas,IA
- $90 per month
- (24 month contract)
- about 14 days
- "Great connection speeds for gaming and browsing."
- "Customer Service has been horrible."
- "Make sure you read the fine print, they will eat your pocket book."
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Recently I was the victim of a house fire. When I called customer service back in December immediately after the fire to disconnect, I was told that there would be no additional charges and that my only cost would be the remaining bill. Recently I got a bill for $650 for lost equipment. Granted, only 500 or so of that was the equipment, but I was told that I would not have to pay for that. I called customer service again and was told that my insurance company should cover that. Now, shouldn't the renting fee I've been paying for the modem and DVR have covered some type of insurance on the lost items?
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