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Review by tekchick See Profile

  • Location: Cantrall, Sangamon, IL, USA
  • Cost: $80 per month
  • Install: about 150 days
  • Caps of 1500 gigabytes/month
Helpful and prompt techs online and in person, no fees for one time damaging of underground line
Poor info and lack of response by initial tech ops 'walkthrough' guy prior to const.; nightmarish general pre-install service
Overall Positive, given my prior speeds and uptime after construction/install has been very good.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

We dealt with more than 5 months of pre-construction semi-hassle detailed at this thread: »[IL] $3648.50 to run cable to our house. Sound about right?

The thread above covers everything from front to post-install connection arrangements. Our tech ops guy was not well informed or helpful after a certain point, and it didn't help that much of the info he gave us was not in writing. Arrangements for construction took much longer than we were told, and were it not for these forums, we would not have been aware of average wait times for this work. There would have been much less frustration if the things we were told about were based more in reality.

At install I brought my own modem/router a Netgear CG3000D (I have since replaced it) because it was on Mediacom's list of 'supported' devices, and if you do this BE SURE to specify that this is YOUR EQUIPMENT, otherwise Mediacom will baseline it as if it was one of their own units, restricting your access and usage.

Positives:

- 3 years of 'switch and save' monthly savings of $15/month. When that ended there was no way to continue it and are now paying full price for the 2nd lowest tier of internet speeds; we do not subscribe to TV or phone. Internet only.

- We accidentally damaged the under-the-sod line from the pedestal to the house trying to plant some shrubs a year or so after the initial install, and they replaced it at no charge due to this being a first incident. I imagine will probably pay out if it happens again, so be sure to call your local line marking service like we should have.

- Uptime overall has been very good to excellent save for a few weeks here and there with dozens of daily drop outs, but no reports of outages when we call in. For being an 'end-of-the-line' subscriber due to our remote location, this has been really great for us.

**UPDATE 12/23/23**

We're still on the 'Internet 300' tier and price increased significantly since our 'switch and save' 3-year term ran out, and again earlier this year. Keeping in mind where we were prior to cable (DSL), I'm still reasonably happy with our service and maintain our overall positive bottom line review.

Barring the occasional bad days with multiple intermittent dropouts of service or storm disruptions, we've had a pretty solid uptime with good speeds for our tier. We rarely even approach our data caps since we don't do any streaming or online gaming, though I can understand some of the negative reviews if you have a household that relies on solid service or have ongoing speed problems. The few times we did have issues, customer service/techs are directed to blame homeowner equipment first and foremost, as others have noted, so I keep spares of everything just in case.

AT&T is installing a fiber backbone in our area but the likelihood of seeing that available for us is a vapor dream.

member for 6.9 years, 92 visits, last login: 75 days ago
updated 96 days ago

JohnLeonard
join:2019-05-16

1 recommendation

JohnLeonard

Member

Mediacom end of the line install

Thanks for the detailed thread on your install. We are considering having Mediacom connect our house and our situation similar. We live approx. eight miles outside a city (Pop. 186k) where there are multiple ISP options all the way up to 1Gig.

Our options are 3/512 DSL and point to point wireless, & Starlink beta one is painfully slow the the other two are expensive long term. Mediacom extended their service down our road a while back in order to connect the nearby fire station and I managed to get a quote with MediacomChads help to have service ran to our house.

The distance form the pole on our road to the house exceeds the distance that they will service so a buried hardline and pedestal setup like you had done is the only option they gave us. The number we received was $2200 but that was a couple of years ago and the price has likely changed. Pre-pandemic we could get by with what we had and didn't want to invest that much cash but now with both working from home the pain has been magnified. Hopefully we don't have quite the drawn-out ordeal you experienced.

tekchick
join:2017-04-28
·Mediacom

tekchick

Member

Re: Mediacom end of the line install

Hey, I'm so glad my thread could help you out! That was the hope from the outset, as I mentioned that there's such a dearth of info on guidance for homeowners on this.

I highly recommend keeping a notepad file documenting every discussion and event that takes place throughout the process, like I did. DOCUMENT EVERYTHING your tech ops guy tells you and save any emails. If you're making the leap from another ISP be sure to let Mediacom know, in the event they still have that switch and save program where you get a monthly discount for 3 years, which was pretty spiffy.

MediacomChad was also a great help to me along with so many other members here! Let me know if I can help any further as well, and welcome to the forum!! 😊

Review by Phooey See Profile

  • Location: Milton, Santa Rosa, FL, USA
  • Cost: $140 per month
Support is sort of available from a friendly rep on DSLReports.com - but of course they can't fix everything
Reliability is bad joke, phone support is non-existent, field techs are inexperienced and mostly just don't care
Mediacon is just another scummy cable company that doesn't care about its customers, period.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've been a Mediacom customer for nearly 5 years. I've had their gigabit service for about 18 months. I have had nothing but problems from the onset. Their service is constantly experiencing issues ranging from frequent severe packet loss to just complete loss of service. This occurs on average, and I'm not exaggerating, at least twice every week, and that's a GOOD week. Their tech support is utterly worthless. The people they hire to answer their support calls are completely unknowledgeable and just read the scripts on their screen. None of them have a clue about how their services actually work and what might actually fix issues that may arise. 90% of calls end in the support rep "sending a signal to reboot the modem" which is not going to do anything to fix an issue outside of the home, and which could be easily accomplished by simply unplugging the modem for a few seconds and plugging it back in. 9% of the calls end with the support rep scheduling a tech visit, with the threat that if nothing is wrong, they're going to charge you for the visit. 1% end with the support rep hanging up because they have no clue what they are doing and when you ask for a supervisor so that you might try to get someone that can at least pretend they are competent, they panic and just hang up. For us customers that know a thing or two, talking to the idiots on their support staff will usually lead to banging your head on your desk out of frustration.

Their field techs are not much better. Most of them just cut off cable ends and crimp on new connectors, replace connectors and splitters, replace cables, maybe even swap modems, and then say they will escalate the issue to some team that apparently does not exist, because this never results in ANYTHING getting fixed. Of the techs that have visited my home in the last 18 months since I've had gigabit service, only ONE has done anything that even had a chance of resolving issues - he replaced drop from the pole to my house. All the others have been useless and simply wasted my time spent babysitting them. By this point, every cable, every splitter, every filter, every connector, all hardware... EVERYTHING has been replaced repeatedly. It's about time Mediacom acknowledge that the issues ARE NOT ON MY PREMISES. But they won't. They simply will not do anything other than roll truck after truck to come waste my time, replace BRAND NEW cables, replace BRAND NEW connectors, replace BRAND NEW splitters, and then blow me off with yet another bogus escalation.

The ONLY way to get real support is by sending a private message to MediacomChad here on this forum. And while I appreciate the help he has given me over the last several years, unfortunately he can only do so much. If nobody that actually has the power to fix things cares to do so, nothing will ever get fixed, and that's where things stand now. It's to the point where I'm just not going to bother reporting issues because Mediacom is just going to waste my time babysitting yet another worthless technician while he walks around my property frantically trying to find something new to blame (they never can, which is when they decide to "escalate" it).

The most infuriating part is, Mediacom is just fine with all of this. They have NO incentive to fix anything, because they know I have no choice but to pay them every month - the only alternative available to me is AT&T Uverse with a max available speed of 50Mbit, but they can barely deliver anything over about 10Mbit if I'm lucky. Fiber is supposed to be coming to me soon (not soon enough!), and the day it does, Mediacom's service will be terminated, PERMANENTLY.

Update July 2023: So I was fortunate enough to finally get AT&T fiber internet in July 2022. I wanted to wait a year before making my final update on this review.

I got fiber. Mediacon service was immediately TERMINATED as promised.

In the last 3 years I had Mediacon after posting this review, the service only got worse. It got so bad that I put myself on the Starlink waiting list in February 2021. I got my Starlink kit in November 2021 and set it up as a backup for Mediacon, and it ended up getting used at least once per week. Sadly, it ended up being my primary connection from March to June as Mediacon just became absolutely unusable and nobody was interested in resolving the problem. They just wanted to keep sending techs who would do nothing but replace cable ends and splitters. The issues were NOT on my premises, but they had absolutely zero interest in diagnosing issues further up in their network.

Mediacon will NEVER get my business again. And I warn everybody who I know is looking to buy/rent a new home to make sure Mediacon is not the only high-speed option available.

Oh, and a big FU to Mediacon for the 8 years I had to suffer your BS.

member for 8.5 years, 2562 visits, last login: a few hours ago
updated 248 days ago


Review by jaredallen89 See Profile

  • Location: Rock Island, Rock Island, IL, USA
  • Cost: $109 per month
  • Install: about 13 days
  • Caps of 1000 gigabytes/month
fast download when it works
poor upload, even worse than its rated most of the time. packetloss. poor network design
works for watching content, bad for phone calls, playing games or anything real time (latency sensitive)

could be worse, could be way, waaaaaayyyy better. packetloss sucks. network is not designed with latency in mind. You sure can download fast though when it is working.

member for 4.6 years, 353 visits, last login: 39 days ago
lodged 1.5 years ago







Review by ramoglia See Profile

  • Location: Lake Isabella, Kern, CA, USA
  • Cost: $96 per month (12 month contract)
  • Install: about 27 days
Nothing
Constantly disconnects, speeds rarely hit more than 3, occasionaly up to 170
Stay away from this company. The system is worse than dial-up!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I ordered the $49 a month plan, it ended up being a $79 a month plan. They said because they could not pull a credit report on me so the price was increased. I just purchased a house the month before I ordered the service, the lender had no problem pulling my credit report which was a 740! The pricing on the order was wrong from the start and still is wrong 1 year later. The installer and the installation went smooth. I'm not sure what brand the equipment is. There is no other choice of ISP in my zip code. There is non existent tech support, only sales people answering the phone constantly trying to up sell the plan. I am unable to get a speed test from DSL Reports with any of their tests, it won't even do a ping test! Use this company only as a last resort.

member for 11.8 years, 50 visits, last login: 56 days ago
lodged 1.8 years ago


Review by Bl4ckened See Profile

  • Location: Churubusco, Whitley, IN, USA
  • Cost: $133 per month
  • Caps of 6000 gigabytes/month
Techs Usually at least try to be helpful. Supervisor Has tried his best to get this solved.
Pretty Much Everything Else.
Mediacom is a scam.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have had nothing but problems the entire 3 Years that I have dealt with Mediacom. The Support team is worthless. There is literally ZERO communications between any of the different departments. Support will tell you 1 thing, and Techs will tell you the opposite. I will at least say Typically the techs themselves are very nice and at least try to be helpful, though I have had a couple bad ones. It is literally impossible to get a stable upstream connection with Mediacom. This has been going on, on and off for Years, and instead of trying to work with you to get to the bottom of things they will instead blame all of your equipment until you bankrupt your self replacing everything you own. I have bought new ethernet cables at least 3 or 4 times, I have bought 2 separate modems and a new router. I have bought 2 different ethernet adaptors, and 2 different ethernet switches. I have 3 computers all wired and it doesn't matter what configuration I have them in, Switch, no switch, router, straight to modem, nothing changes. But they don't care. It's still somehow on my end. They don't understand the definition of "Intermittent". If the problem isn't occurring right that second or why some one is here they just make you seem like a crazy person. Like I'm wasting my time just making things up?? And the best part about that is it can some times take a week or so to get some one here so If I can't get some one here as issues are happening then how Will this ever get solved? I was charged for months without realizing it for a Mediacom modem I didn't have. Never reimbursed. I get charged fees for every tech visit that is made, even if the tech tells me that maintenance is currently working on issues. Like if maintenance is still working on things then like that counts as an out of my home problem does it not? Fees are supposed to be for problems within my home. I've had them tell me I'd be reimbursed for downtime that I have had, only to come back later and tell me that they changed their mind. There's a specific support person as well that's always super condescending and will try to intentionally push your buttons. All in all, everyone at Mediacom makes you feel like YOU are the problem, and don't have any desire to actually work with you to resolve things. My livelihood relies on stable upstream and no one cares. I can't plan out anything ahead of time because I am at the mercy of my internet. I've had sponsor and charity events that I have had to cancel because the internet was bad at the time. They'll just say "Well you can get Business internet". And Yeah sure I could get Business internet if I would like to have 1/3 of the speed for double the price. They are milking me for every penny that I have and just don't care. Avoid Mediacom if you can if you value your sanity, and mental health.

Edit March 2022: So I've continued to deal with upload issues. I think I maybe can make it like 1 or at most 2 months a year without having to be in contact with mediacom. Things keep getting "Fixed" and nothing changes and then something new pops up and It's just a never ending loop of being jerked around. I was however finally after asking and being ignored NUMEROUS times by various support people given 2 credits to my account (Hooray?). It has just seriously been the most negative experience with anything i've had in my life. I seriously can't recommend against them enough.

Edit 2 April 26 2022: Issues have not been fixed. Sitting at about 1/6 of what my upload should be. Been idk how many months at this point. I feel like the Supervisor has been super helpful in trying to get this resolved but I definitely feel like it isn't the norm to have a direct line to the supervisor. So If I'm having all of this trouble while dealing directly with the supervisor then I can't imagine how any one would ever get anything fixed through regular support. Maintenance has been called in to look into the issues at least 4 or 5 times, and still haven't figured out why this is happening. Since my income is dependent on stable upload I'm actually having to consider moving out of Mediacom's area in an effort to get stable internet for work.

member for 3.4 years, 49 visits, last login: 1.3 years ago
updated 1.9 years ago


former qwest
Premium Member
join:2014-01-04
out there

former qwest

Premium Member

have you filed an FCC complaint?

»consumercomplaints.fcc.g ··· id=38824
mediabob
join:2020-03-08
Missouri

mediabob

Member

Huh!

Are there two Mediacom entities? The Mediacom I have dealt with for fourteen years is not the same Mediacom you have experienced. Sounds like yours is from the nether(net)world.
angelz
join:2021-12-26
Hamilton, IN

angelz

Member

i hear you!

The service techs have been helpful and explain what they are doing and show me any changes they made. When it comes to calling and getting tech support, I have to ask to speak to a tier 2 tech... when I speak to the regular people they tell me they can't see if anyone else in my area is having a similar issue, but when I get a tier 2 tech they take the time to look over past calls, past solutions and findings, and let me know if I should have a maintenance tech come out to the line, or a service tech to the house.

Service tech cam out this time, actually found 2 connections in the house that needed replaced, as well as updating me what the bosses are saying...

Right now, they are replacing posts in my area, so overnight there will be intermittent service because they don't want those posts snapping or bursting from moisture. the posts out in my area haven't been changed in a long while...
joleme
join:2013-01-20

1 edit

2 recommendations

joleme

Member

contact the FCC

I agree on all counts. I haven't been quite as unlucky as you, but I found that lodging a complaint with the FCC made them start actually taking me seriously. Within a few days of my FCC complaint I magically had supervisors reaching out to me and being sent to my house. They found several serious issues in the neighborhood (not my place) (after blaming me for them repeatedly of course)

Sadly there are not a lot of decent workers in the company, and if you're very unlucky it seems like entire cities here and there are just doing everything they can to avoid actual work and they just treat people like trash.
ramoglia
join:2012-06-07
Lake Isabella, CA
·Mediacom

ramoglia

Member

Download Problems

Everything you say is true and then some! It takes me 2 to 3 times to do any purchase or financial transaction and I'm never sure that it went through. My modem/router won't even hook up to DSL Reports tests. Every now and then I can use some other speed test and see speeds of 100 for maybe 2 out of 25 tests. Usually the speeds range from .3 (thats correct .3) to 7. The upload speed is usually 10 to 20 times the download rate! All I get from a phone call is sales trying to up sell me.

Review by Trevvz See Profile

  • Location: Jefferson City, Cole, MO, USA
  • Cost: $90 per month
Nothing.
Shady sales tactics. Prices will increase significantly. Company doesn?t care about keeping customers.
Stay away from Mediacom. Horrible company!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Mediacom is a horrible company who uses shady sales tactics to entice new customers. They give new customers low rates for a year, but be warned once that year is over they treat you like trash. They do not care about their loyal customer base. They tricked me into signing up for a 300mb/s internet plan for $59.99/mo and told me after a year I can call them to keep the same rate. After the year passed I called Mediacom and they essentially told me to screw myself and they are raising my bill to $89.99/mo. I contact Mediacom through phone, email, and social media and same results. In fact Mediacom legit blocked me on Facebook! They do not care about their current customers. They respond to these reviews with generic responses and never resolve or satisfy issues. You are better off selling your soul to the devil himself! Seriously just look at all of these negative reviews! Don’t use Mediacom try a different provider at all cost! Everyone who has been tricked into shady sales tactics by Mediacom should file a complaint with The Federal Communications Commission (FCC).

I’ve contacted MediacomChad on here but as of this writing I have not gotten a response. I called Mediacom to cancel service and my service will be cancelled in the next 6 days unless I can get a satisfactory resolution which I doubt will happen.

member for 2 years, 5 visits, last login: 2 years ago
lodged 2 years ago

mediabob
join:2020-03-08
Missouri

mediabob

Member

Mediacom, Jefferson City

Trevvz, I live in Jefferson City. Small town, as you know. So how can service be so radically different from one side of this small town to another? I've been with Mediacom for at least 15 years here and never have I had the problems with them you are describing.
Your comments remind me of a negative review posted on Amazon by a rival company. Please say it ain't so!

Review by wth See Profile

  • Location: Iowa City, Johnson, IA, USA
  • Cost Contract price not specified.
Nothing at this time

Monthly cost does not include modem rental fee, as I own my own modem.

member for 22.1 years, 10207 visits, last login: 1 day ago
updated 2.9 years ago

Turbocpe
Premium Member
join:2001-12-22
IA

Turbocpe

Premium Member

Steady Performance?

Don't mean to come off as trashing your review, but I recalled you, and others, had a few performance issues lately near Iowa City:
»Re: [IA] Iowa City, terrible speeds in peak times.

Those aren't exactly steady 8000/512 figures!
chgo_man99
join:2010-01-01
Sunnyvale, CA

chgo_man99

Member

Same problem here in Dubuque

where I live now. Mediacom is so bad that I even "miss" Comcast :/

There is no other alternative. The DSL available to my apartment rates at 256/256. Can't use YouSquared Wimax either since I am renting an apartment and landlord won't allow installing any antenna.

Even TV service is mediocre. The family package they price high is like basic and most channels are unavailable.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Support

I'm happy you are satisfied with your Mediacom service. If you ever have any issues or have questions or concerns feel free to let me know.

MediaCon
@mchsi.com

MediaCon

Anon

Re: Support

[Mediacon, if you can message me your account or phone number I can check the availability of Ultra 105 in your area.]
ERIK RENY
14916 N RICHLAND LN
CHILLICOTHE, IL 615239289
8383911880014947

Since i'm not a member of dslreports just mssg me back in the thread of what is available. i really dont want 3 yr contract for commercial account as i am not sure i will be in the area in 3 yrs. my job could move me at a moments notice if they choose. thanks for your help.
And yes, the online beats the human factor by far. so kudos to you all in the Gulf!!!






Review by IowaViking See Profile

  • Location: Pleasantville, Marion, IA, USA
  • Cost: $115 per month
  • Install: about 3 days
  • Caps of 999 gigabytes/month
Good speeds for good price.
Price as always.
Good service. Great tech support. Great customer service.
Pre Sales information:
Install Co-ordination:
Tech Support:
Services:
Value for money:

12/9/20 - Have had Mediacom again now for 2 years. Overall good service but have had quite a few outages down here in Pleasantville. Especially everytime it rains or snows or gets windy. But overall good service.

-----------------------------------

05/17/12 - Came back to Mediacom in August 2011. Only have their Internet service. I get phone with it but do not use it. Only got the phone because it was cheaper to get it with the Internet. Almost at one year of service so expecting my nice low rate to go way way up here soon. Speeds are actually awesome here getting well over the 12mbps I'm supposed to be getting. No complaints so far.

----------------------------------

01/16/08 - I now have cancelled all Mediacom services (HSD and VoIP). Moved to traditional landline and DSL.

----------------------------------

08/10/07 - Since I no longer work for Mediacom I had to downgrade my TV service to just 78 channels. I'm now dropping that and going with Dish Network. I am keeping their Internet service as I do not have a regular phone line (I use Vonage) and therefore can't get DSL and do not feel like paying Iowa TeleCON $30/month for just a phone line on top of DSL charges. I do enjoy my cable Internet though. Get really good speeds and I think we are back to the 8/512 package again.

----------------------------------

Original Review - I definitely enjoy my service. I have had all kinds of ISPs over the years and so far Mediacom has given me the best service. Anytime I have an issue I don't hesitate calling tech support. They definitely are able to help me with any problems I may have. Mediacom upped our speeds back in February and didn't raise prices at all. Very cool.

member for 20.5 years, 3269 visits, last login: 210 days ago
updated 3.3 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

1 recommendation

MediacomChad

Premium Member

Welcome back.

I am glad to hear you have enjoyed our service since you signed back up. If you ever have any issues please let me know.
mediabob
join:2020-03-08
Missouri

1 recommendation

mediabob

Member

Mediacom

I can't complain about Mediacom. I've been a customer for several years and the service and tech support have always been good. There is the occasional glitch in the system but they are fewer than in the past. And "stuff happens" like when the idiot ran his car into a junction box or pole or whatever.
No, no real complaints.

Review by Vault512 See Profile

  • Location: Churubusco, Whitley, IN, USA
  • Cost: $100 per month
Good Speeds when it Works
Customer Support, Reliability, Overpriced
Avoid if you have other options
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Mediacom has been an almost consistent nightmare. They ignore requests to apply credit for months long problems, the support dances around the problems, consistently trying to blame you own equipment even after you pay money to replace equipment. Ive spent over $100 so far replacing things to prove to them that it is not my equipment and still getting blamed. It doesn't matter how many times they send a tech out to say there is nothing wrong at the house, they'll still insist on sending tech after tech after tech to the house wasting everyones time, when the problem is clearly somewhere else on the line. Its been miserable. The only reason I don't give support the lowest rating is because some how my support experience has been better than with Cox communications who would be an easy 0.

member for 5 years, 13 visits, last login: 3.8 years ago
updated 3.6 years ago


Review by bcrthompson See Profile

  • Location: Bay Minette, Baldwin, AL, USA
  • Cost: $110 per month (12 month contract)
  • Install: about 2 days
  • Caps of 6000 gigabytes/month
Speeds are fairly consistent unless they are performing network wide maintenance
Sometimes minimal downtime >4hours maybe every month

Package I have is 1gigabit at 110$ per month.

The install was fast done in less than 1 hour and online.

The router mediacom provides is bad I recommend getting your own router so you can use openwrt.

member for 4.9 years, 54 visits, last login: 362 days ago
lodged 4 years ago

iowanews1
join:2010-03-05
Urbandale, IA

iowanews1

Member

Mediacom intermittent net outages since 11pm last night

Mediacom's done it again! We've had intermittent net outages all night...it seems that their web server was up just long enough to register that it is up before it went down again, thus triggering no auto-rebates.