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Local support is non-existent. Nearest office is over is almost an hour away and they only open on Tuesday and Thursday (now just Thursday). Lightning hit the cable box down the street 9 months ago and ran up the line. After waiting over a week they repaired it and restored service but left 125 yards of cable laying on top of the ground (running from the street pole to the box at the house). They insisted they would return that week to bury the cable. I am still waiting. Fast foward to 2017 and the internet service is offlie several time daily! In-Person Customer Support is a joke. The only one at the office is a receptionist that was so rude and uninformed that she had no business dealing with the public. The field service tech explained he left the cable modem and I would have to drive the 45 minutes to the office and there they would gladly give it to me. The receptionist called me a liar when I arrived and didn't bother to check say, "...work order complete." Quality of connection is ok but overpriced. member for 13.4 years, 197 visits, last login: 229 days ago updated 6.6 years ago
I ordered the 100MBps plan, basic TV & phone. I have no need for the last two, but it was all of $5 cheaper than Internet by itself. Don't get me started. I chose MC becuz in Springfield on the Westside, where I am temporarily, it is better than AT&T, & ???, I forgot the other company name. Tried all 3 in 2012 and Mediacom was very good. And cheaper then for 30Mbps. The order was easy and the install was done as discussed and expected The shipment came a week before the tech, he was on time, professional and very competent. An independent contractor, not employee, well spoken, clean dressed, knew what he was doing and wasted no time doing it. A Hitron CGNVM-2259 was installed and as soon as the tech showed me the interface, and I saw what was missing, I knew what I would have to do. Place the Asus behind it and and have MC cut it's legs to just a modem. If what follows is objectionable, for any reason, feel free to remove it so you still have the review above you can post without concern. I feel compelled to speak my mind and have been for a long time, so here goes. The installer and I speak the same language, as I have done CCTV installs, telephony & electrical wire pulls, crawled attics, terminated more j-boxes and outlets than you can imagine, you name it, ever since Dad started using me on jobs when I was 7 years old. I'm almost 64 years old, with over 45 years experience in residential & commercial electrical installs on new & remodel homes and businesses, new & remodel construction from the first shovel in the ground or ripping the sheetrock out, with Dad as the General Contractor, then studied electronics in High School Vo-Tech graduating in 1971. I began at 7, installing nurse call & paging systems in Phoenix hospitals in 1961 for Dad, who worked for Bob Sopjes at Executone, and telephony in business key systems then, too. I was taught by Jim Snead of EDI to keypunch data entry cards for a grocery store food chain payroll when I was 10, and later worked as a telephone repairman for Centel in Las Vegas 1 month after graduating from Vo-Tech, then joined the Las Vegas Stagehands, Local 720 in April 1974, before I was 21. In the early 80's, I installed programmable solid state business telephony, alongside a full-time career as an Audio/Video systems designer, installer, programmer and operator of same, in addition to Videowall systems. I designed and built sound reinforcement systems, which I then operated as the Soundman in live music venues, and productions for entertainment and convention/tradeshows & exhibits in Las Vegas for more than 20 years. I just might have the skills and knowledge to administer my own Home Network. I left the Stagehands in 1995 to get a real job, you know 9-5 M-F? I had my second daughter, a child age 7, my third and last, and wanted to be home to raise her. I found that "real job" working for Clark County, Nevada at the newly completed Government Center, as a Systems Technician II. I was 42. In 1996, after one year on the job, I was a certified Novell NetWare 4.11 Advanced Admin & Novell GroupWise 4 & 5 Admin soon after. Before I left Las Vegas, I had designed & implemented the distributed server email system for Clark County, Nevada from 1995-1998. These servers were a key component of the distributed, Active Directory for the Novell NetWare server OS. Clark County is one of the largest counties in the our Nation, and home to Las Vegas. I had over 5000 email clients in that huge chunk of desert and administered 85 percent from my desk. Except to take a newly built server to one of the many remote County offices to install it, bringing yet more of the multitude of public servants into the fold, we never had to go back unless there were a hardware failure. The system, thanks to the men I worked for and with, and the Novell company nearby in Provo, Utah, performed flawlessly and is very impressive. It's known as the "Most Homogenous Enterprise Network" in the country. I like that. Ain't technology great? I've made cable sets from spool after spool of every type made for antennas, cameras, TV, video & audio, lighting, machinery & automotive, and as a licensed pyrotechnician, I even got to destroy some of it on purpose. I've made with my own hands, more usable cable than all the cable the corporate nincompoops combined have ever approved for purchase! With their lofty positions so removed from the real world, and the work, they approve decisions that result in this type of ridiculous situation, wasting a perfectly good piece of equipment. Being "penny wise, and pound foolish!" While smugly thinking they're smarter than we are. Senseless! That last part is what gripes me. It offends and insults me, being forced to accept this neutered "home network management" toy, so I can be a paying customer for access and service to the best of the three services available. Or do without if I don't like the way they serve it. Is that any kind of business model for a SERVICE BUSINESS? Like Henry Ford saying, "They can have a Ford in any color they like, as long as it's black." How'd that work out fer ya Hank? I'll not disparage, slander or libel the company, and certainly not any individual employee or officer of the corporate structure, but I'll freely describe circumstances while keeping to the facts. There, you asked, "What good or bad experiences most struck you?" Now, you know. I will not speak of it again, it upsets me. I am upset producing this, and keep saying, "Ain't gonna make a bit of difference," my other side says, "squeaky wheel gets the grease." member for 6.7 years, 6 visits, last login: 5.1 years ago updated 6.7 years ago
Mediacom has the worse service of any ISP that I have dealt with (including Comcast!), and their service is overpriced. Their installer disappeared half way through the installation process "to get a ladder." He returned more than hour later, after I called customer service -- without a ladder, but with his girlfriend. Due to the onerous caps, I was forced to upgrade my service from the 60G to the 100G plan. Although I did not need the additional download bandwidth, the extra upload would have been appreciated -- had I received it. I contacted Chad through here who eventually set up a tech visit. The technician was a lazy good ol' boy who spent the whole time arguing with me about whether I should even be getting the 10M upload. He would talk right over me. Contacted Chad again, and he set up a second tech visit. The technician no-showed. Fortunately, in the in the interim, the upload problem had magically fixed itself. I strongly suggest avoiding Mediacom. Once my contract is up, I will be looking to move my business elsewhere. member for 22.7 years, 3546 visits, last login: 1 day ago lodged 6.7 years ago
Mediacom has to be the most frustrating company I've ever dealt with. I recently moved, and they've just been a nightmare. I've had to call them probably five times in the past month regarding my move, they just can't get their act together. I had Mediacom at my old place (I live in Mid Missouri) and wanted to get my service switched to a new home I had just bought. I have a Tivo HD which requires cable cards, a digital box for a non-HD TV, and cable (no box) in another room. I also needed to get broadband hooked up and phone service installed. When the tech showed up he had a HD digital box and that was it. I didn't need a HD box as I have the Tivo and cards. Luckily I still had the equipment from my old house. The tech wasn't aware I was getting phone service installed. He was able to hook the phone up for me, but not with the number I had picked. I had to call my cell from it to find out what it was. None of this was the tech's fault, he was good at his job and knew what he was doing, but the people that created the work order had screwed it up. A day or so after the tech left my old non HD digital box stopped working (couldn't receive premium channels). Also I began to receive hum bars on my HD set up, and it only happens on whatever input I have the cable running into. I called them again. The guy on the phone tried to communicate to the non HD box but it wouldn't respond. We set up an appointment for the following Monday (it was a Sunday I made the call, so the appointment was 8 days into the future). While at work on Wednesday (3 days after the call) I get a call from a Mediacom tech who's on his way to my house. Would I be home? I told him our appointment was the next Monday. He told me he had been told today, but he'd see what he could do. I never heard back from him and customer service says the appt. was cancelled because I cancelled it. Also, our broadband speed ranges from 11 Mb all the way down to less than 1 Mb every day. I don't know how normal this is but it never happened before we moved. Now the topping on the cake of frustration: I just received TWO bills from Mediacom. One for the old house which they failed to disconnect, and one for the new house. I just got off the phone with them AGAIN, they assure me that the bill to my old house "won't go through" as it's a mistake, our new bill will replace it. They've also set up another tech appointment for tomorrow afternoon. I hate to post such a negative review but I'm just so FRUSTRATED. I can't switch because they're the only cable game in town. UPDATE: 7-31 Well the bill they said wouldn't go through was deducted from my bank account on the 28th. I cannot articulate my disgust. I called, of course. They said they were sorry that we got told wrong information, and I quote the CSR I spoke to: "Most of these people they hire to answer the phones are idiots." She also said there was nothing they could do about the payment being deducted, I would have to contact my bank and process a stop payment. I did, and it cost me an extra $27. To be fair they had me forward them the paperwork and are supposed to issue a $27 credit on next month's bill. A tech did eventually come out with a new digital box. It worked for a week and stopped, so I'm still not getting my premium channels and I'm basically paying the digital box fee for nothing. I still have purple scrolling hum bars and audio feedback on my HD setup. We have yet another tech appointment next week. I'm tired of calling them, tired of dealing with them. Buying my house was easier than getting mediacom's service switched to the new address. I'm so fed up with these people. UPDATE: 8/12/09 As of Friday the 7th my HDTV isn't receiving HD or premium channels. I called, they no longer have the # of the cable card in my HD Tivo in their system. It won't work without that. I don't know where it went as the card has worked for a year, but the number is gone now and they can't hit the card without it. They have to send yet another tech. I refused to take another day off of work so I have to wait until Saturday the 15th (8 days) to get someone over because they won't come at 5 p.m. Is this ever going to stop? I'm ready to eat the cost of my Tivo just to switch to Embarq and a satellite dish, but my gf loooves that Tivo so I guess I'm stuck. I demanded a credit for the unavailable channels and they said o.k. so I guess that's something. Update 2: 8/12/09 Someone on here suggested I pull the card out and tell them the number. I offered to do that but the lady on the phone said that would be a violation of the contract or something. Only authorized techs can touch their cards. Anyway I had an idea at work: for some reason they issued a new account when I moved. Shouldn't the card # be on the old account as the Tivo worked at my old address? I called again and after some digging they found the number on my old account, switched accounts, and activated it. So now we have HDTV again! Problem is, that number on the card is listed as a HD digital box in their system according to the CSR. We still have to have a tech come over Saturday to verify that it is, in fact, a cable card and we are not ripping them off or something. Sigh. Oh well, at least we have our HD and premium channels again. Update 3:10/21/2009 Got a $500 bill for unreturned equipment a month or so ago. It was the Cable Card listed in their system as a digital box. Got it straightened out with a visit to the local office. Everything's been fine for awhile now. Speeds drop big time weekday evenings, and I never get close to 10 mbps that I pay for (it's normally around 6), but I've seen worse. The service has only gone completely out once, and that was due to someone not calling before they dug, so I can't fault Mediacom for that. Took about 12 hours to fix. So everything is finally going okay, I just hope nothing else goes wrong because I still have nightmares about the customer service. Update 4: 4/27/2010 Going strong. Speeds are right around the 10 megs I pay for now, which is great. My land phone line stopped working the other day but was up and running again very quickly; was able to get it fixed over the phone. Update 5: 7/09/2010 Well I'm out. A year ago when I was having all the problems above my bill was lowered on another promotional rate...that expired today to the tune of $73 a month. Seriously. My June bill was $106, my July bill was $179, nothing added. When I called to cancel they offered to drop it to $134, but meh, that's still a big increase for no increase in service. I switched to CenturyLink's Advanced TV, 10 meg internet and phone, it was just installed and everything is working well (not to mention cheaper). So long Mediacom! Update 5/24/2017 Well here I am seven years later and had to go back to Mediacom as the local Telco could no longer deliver the speeds I need (max with them was 10 megs down at my house, getting 100 with Mediacom). I've been with them for four months or so, and so far so good. We are getting the advertised speeds and no problems with billing as of yet. If we had another option we probably would have taken it due to the horrible problems we had in the past, but the speed increase is like being brought into the modern era, and our monthly data cap is 1 TB which is very nice. At first the internet dropped off and immediately reconnected intermittently many times a day but this seems to have cleared itself up. I am getting internet only and the bill is about $75 a month with no contract. member for 14.7 years, 5666 visits, last login: a few hours ago updated 6.8 years ago
My family have been loyal Mediacom customers for years. (Since 2005, years, here) Recently, things have gotten very ugly. Cable boxes never work. And if they do come and switch them out (or you go and get new ones from their office) they only work for a few months before crapping out. Triggering the whole process all over again after a few months. My mother would complain about this all the time. I thought that after 10 years of being a loyal customer, Mediacom might deign to give me some sort of discount on my services when I asked about them. But NOPE. Nada. Finally, the last straw, no way for me to PAY MORE MONEY to have no internet cap. My family is a family of high usage individuals. We were actually going to cut the cable cord and go streaming only. However, that pesky data cap. So long, Mediacom. Was great when you were great. Let's get some better transparency, a way for me to pay for no data usage, and some nifty nice things for loyal customers. I'm even happy to eat my ETF because its cheaper to do so than stay with your company. member for 6.8 years, driveby review (so far) lodged 6.8 years ago
Customer since it was @home The day HSI launched in Waterloo, I had it installed. I upgraded to 20/2 when it launched. When you have an issue, that they can not fix at tier 1, they want to send a truck. You pretty much have to ask for tier 2 service to get even a hint of someone looking into over utilization. Then, if your card is due for a split anyway, they will give a date that it will be done. When, you are not due for a split, and you have sever speed issues, only at peak times, they want to schedule a truck roll. This solves nothing. First off, the truck rolls during off peak times, and they then say nothing is wrong. Complete waste of time. Update for 2011: Have had utilization issues for over a year. The last 6 months being the worst. They would not commit to agreeing it was utilization, and insisted a truck be sent out. I did not bother wasting any of my time waiting on a tech. Finally in January, they admit Waterloo was getting equipment upgrades at the beginning of February. It was at the end of February when it was finally fixed. All this time and only one $7 credit for an outage. When it works, its fast, so enjoy it while it lasts. EDIT: Here we are again in March, 2012. Speeds started to degrade after December. It is only at peak times, when my speeds are unreliable and below 10MBps. They gave everyone a 10% boost in speed, and at peak times, others are reporting 22+ MBPS on a 12MBps service, when I am getting less then 10. They have sent a truck once, with no fix. Now they want to send another truck. Also, I bought a docsis 3.0 modem, as Mediacom told me that would help as it would bond 2 channels on a MAX connection. I bought the new modem, and it only uses one channel. They now tell me that bonding is not set up in my area. My area was the first area to go to Docsis 3.0. Now they tell me it is a node by node process. My guess, is my card has too many modems on it already. Edit January 2013: The way I was able to get resolution with my connection speeds was to upgrade to the Ultra50. When they sent a tech to look at my speed problems had no clue about channel bonding. After I ordered Ultra50, the tech that came to the house was much better and had a better understanding on what was going on. He had indicated to me that there was an issue in the area with the Modem they first told me would be supported. He then swapped my modem for an RCA and we finally were seeing channels bond. They also did some work on the pole out back. Mediacom Chad credit me for the modem rental, seeing how I purchased a model they told me was compatible until they had a better firmware available for my modem. Things since then have been good. Edit: October 2016: Signal issues at the house. They set up an appointment for a tech to come out in a week on Monday. They contacted me by the weekend and rescheduled my appointment for Thursday between 10-12. I take the day off work, they insisted I needed to be there for an outside signal issue. Nobody showed up. I get an email at 5pm saying my appointment is cancelled. Why is Mediacom so horrible about service? Their internet is the slowest, their prices are high and their support service sucks. Edit, December 2016: Uploads came to a stall this morning. Power levels at the modem were at +11 and 12 on the downstream, 27 on the upstream. Took me 10 minutes to send an email to work this morning. I added 2 splitters to the line, got the downstream back down to 3 and 4, and upstream up to 30s. Pulled signal levels at the side of the house to make sure it was not inside. Mediacom still will not send someone out unless I am here, even though the problem is outside the house. I will not be able to schedule a day to be home for at least a month right now. Mediacom refuses to send someone to check the pole. I should stick their F##### payment this month on the F###### pole and tell them to come collect it while they fix their broken S####. What other services can you think of that make it your problem when their service does not work? Power company will come fix things on their poles. Phone company will come fix their stuff on the poles. Gas company will fix their faulty pipes. All without the customer there to hold their hands. I wonder if Cedar Falls customers have the same treatment when they have other (better) choices for services? member for 22.1 years, 968 visits, last login: 1.1 years ago updated 7.2 years ago
I could go on and on about how horrible my 8 plus year experience has been!!!! Worst customer service ever, internet and cable out non stop!!! When you have problems it takes a week at least to get a tech out (mind you there is a local office where I live). But by golly when I switch to another company they shut me off with the snap of a finger!!! Will never ever go back! Moving on and not looking back!!! Bye Bye Mediacom!!! member for 7.4 years, 1 visits, last login: 7.4 years ago lodged 7.4 years ago
Overall I am very happy with my service. I get the full speed of my ultra 50. I do have very very little downtime. But when I do, it's a pain to call in support. They have an automated system for non tech savy people that will just annoy people that know better. Lately when I've called I have had very hard times understanding the English when talking to support. My last call involved me talking to a manager after being given mis information on how long my service would be down. Their English was worse then the others. Guessing it is outsourced now. Luckily I don't have to call often at all. Updated: Still with Mediacom and mostly happy still. Speeds are still legit, I do get all my bandwidth as advertised. I am now on the 100, waiting for my upgrade to the 150 plan. Little bit disappointed that our data cap is not increasing with the speed upgrade. Guess they just wanna make us hit our caps faster! Update Oct. 26th, 2016: I am now just about done with Mediacom. Outages left and right, "Scheduled Maintenance" is what they always say... But its going down almost nightly, and sometimes in the day. Occasionally, when they do their work, my modem never reconnects, making me have to disconnect it, and power cycle. Hassles. We just put in a 20/20 fiber at work as we needed more stability, and consistency. (business line, so pricey) but the home lines aren't expensive in comparison to the $100 im paying for Mediacom's crap shoot. Ive been with Mediacom since they come to MidMO. I was with them when they bought out the AT&T @Home, and I can truly say that this has been the worst year by far of service. Also worth noting, there is no loyalty bonus that I am aware of, so I guess its true you should always shop around. member for 13.1 years, 142 visits, last login: 1.5 years ago updated 7.4 years ago
PACKAGE: ULTRA PLUS - 150/20, $95: 1st YEAR; THEN $100: 2nd YEAR ORDER/INSTALL: OVER PHONE DID NOT USE THEIR EQUIPMENT ( HAD USED THEIRS PREVIOUSLY, BUT IT WAS OLD AND WORN OUT AND KEPT BREAKING DOWN EVERY FEW WEEKS ); SO I WENT AND BOUGHT MY OWN FROM BEST BUY, HIGH END $$$$; HAVE A NEW LINKSYS EA 4500 ROUTER ( CONTACTED LINKSYS TECH SUPPORT,THEY CHECKED IT OUT, IT IS UNDER WARRANTY, AFTER CHECKING MEDIACOM CONNECTION SPEED NUMEROUS TIMES ( IT WAS SLOW AND INCONSISTENT ) LINKSYS DETERMINED THERE WAS NO PROBLEMS WITH THE ROUTER; ALSO,INSTALLED NEW: ARRIS, SURFboard SB6183 MODEM, CALLED TECH SUPPORT, IT IS UNDER WARRANTY, NO PROBLEMS. GOOD: MEDIACOM, DELIVERS THE SPEED TEMPORARILY, IT DEGRADES OVER TIME AND TECH SUPPORT (PHONE) IS VERY POOR; THEY SEND OUT TECHS; THEY TROUBLESHOOT AND I SHOW THEM THE SPEEDTEST RESULTS BAD: MEDIACOM, I'VE BEEN WITH THEM A VERY LONG TIME, OVER 7 YEARS, WANTED AT & T, BUT DAUGHTER SAYS THEY ARE JUST AS BAD AS MEDIACOM. THEY "FIX" IT TEMPORARILY, THEN IT DETERIORATES; DAYS, WEEKS LATER. I TRIED THEIR SPEED TEST LOCALLY, IT WAS ABYSMAL ( 1/5 OF MY 150 D/L) , TRIED A TOWN JUST 10 MILES AWAY; PING WAS 80, D/L WAS 36, U/L WAS 8. I HAVE CALLED AND COMPLAINED FOR YEARS. NOW, THEY'RE SAYING THAT I HAVE THEIR MODEM ( I TURNED IT IN OVER 5 YEARS AGO, BECAUSE THEY KEPT FAILING EVERY FEW DAYS/WEEKS AND BOUGHT MY OWN ); WHEN I INFORMED THEM THAT IT HAD BEEN TURNED IN YEARS AGO, THEY WANTED TO KNOW IF I HAD THE RECEIPT, REALLY ?? AFTER 5 YEARS, YOU THINK I'M GOING TO KEEP A RECEIPT?? THEY BECAME CONFUSED AND SAID YES. ALSO, JUST 2 DAYS AGO, I CALLED TECH SUPPORT, THE AUTOMATED SYSTEM REMINDED ME I HAD AN APPOINTMENT, FOR JANUARY 2, 1970. I AM SO SICK AND TIRED OF FIGHTING MEDIACOM member for 8 years, 2 visits, last login: 6 years ago updated 7.8 years ago
I feel like I live in Bosnia given how many times my service has gone down. I have had to replace my modem at least 7 times in the last 10 years which is unacceptable. I have another service call tonight in which they will likely replace my modem and do nothing else. The service agent was nice enough to say that it is likely not a service issue but something else, yet the technicians that they have sent me have FAILED TO DETERMINE ROOT CAUSE. Often they do not look at any connection issues from their box to the house or other matters that maybe causing the issue. The service has been so unreliable that I had to purchase a hot spot from Verizon just to get data. I live in the greater Minneapolis area so its not like I live in the country. When talking to Diane, a Supervisor and asking for a credit on my account, they just provided me with at $3 credit even though I have to have a back up system. I have kept a log over the last 2 years on how many times the service has gone down which I think will be helpful to share with the FCC. More times than not I have to reboot my cable modem and then it comes up on line for about 2 hours before it goes down. I don't have the time to spend calling them every minute that it goes down which Diane has suggested. When asking for Diane's employee number to log my complaint she refused to provide me her last name (which I understand) or her employee number. All she would provide me with was her extension, x5731. member for 7.9 years, driveby review (so far) lodged 7.9 years ago
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