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 Review by rstrandb 
UPDATED: 78 days ago
member for 6.6 years, 1816 visits, last login: a few hours ago
 Albany,Dougherty,GA
 $44 per month (12 month contract)
 about 21 days
 "Speed is consistent and so is the connection."
 "Great service for the money."
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Had Mediacom here at this house for a year. Connection good and VOIP have been spotless. Speeds were just increased and I am now getting 11.6 Mbs down and 970 Kbs up for 12/1 service during peak hours for the same money.
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Review by staffantj
Posted: 79 days ago
member for 2.8 years, 20 visits, last login: 79 days ago
Des Moines,Polk,IA
$20 per month (12 month contract)
about 6 days
"Download speed"
 "Installation nightmare"
"If you can take the hassle, worth the money"
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Went for their $19.95 for 12 months offer as a backup to my existing DSL service (I need fixed ip for my primary data line).
Initial install was by an independent contractor as his last stop on a Friday before a holiday weekend - nothing worked.
Next appt was Wed pm the next week - Mediacom Tech - swapped out modem and re-did the splitter for the install - still really slow however.
Called Tech Support down in FL (I'm in IA). Found out my account was provisioned for 56K, not 12M... they had to escalate to 2nd level Software support to fix.
Now all is good, and the speeds are up where they were advertised. As long as it works, Mediacom is a good deal at their special offer rates. But beware that aggro is likely.
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 Review by ltsnow
UPDATED: 84 days ago
member for 3.6 years, 1275 visits, last login: a few hours ago
Valdosta,Lowndes,GA
$47 per month
"Very responsive techs, reliable service historically, good speeds"
"None"
"Excellent"
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Mediacom continues to offer good, fast, and reliable service. I'm definitely delighted that Mediacom has given us another speed upgrade for free (12/1). The techs are very helpful and any problems are fixed rapidly.
TV service has been very consistent recently, which has not always been the case. Keep up the good work.
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Review by hurley1904
Posted: 96 days ago
member for 1.3 years, 435 visits, last login: 14 days ago
Ankeny,Polk,IA
$52 per month (12 month contract)
about 6 days
"It has been up and running for 6 days with no problems, get the speeds im provisioned at and the latency is low."
"rep and online ordering falsly advertised what i would be getting. price for service"
"better than dsl!!"
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switched from qwest dsl to mediacom based on speed. ordered what i thought would be 8/2 package by what the rep and the ordering website said, when it was installed i get 8/768k and they dont live up to their word. the tech couldnt install it at the first installation time and the second time he didnt show up so another one had to come out. all in all its the best service around.
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Review by Caffeinated
Posted: 101 days ago
member for 102 days, 1 visits, last login: 101 days ago
Madison,Madison,AL
$100 per month
"They have a 20Mbps package."
"From about 5pm til midnight, my speed drops to 1-3Mbps"
"Would not recommend"
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I have filed many complaints regarding my speed issue. I was told by one tech that came out to inspect my line and modem (the 5th one because I keep compaining that my speed dropped to 1Mbps) that they only promise "up to 20Mbps". So, realistically I guess with just 1Mbps, they are fulfilling their end of the contract. There is no SLA unless you pay for a business line, and then they only garuntee up to 7Mbps.
My only other option, besides DSL, is with Knology. I wont get a 20Mbps deal, but if they can keep me at decent speeds during high traffic hours, I'll be happy.
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Review by rgod55
UPDATED: 102 days ago
member for 7.7 years, 1555 visits, last login: 3 days ago
Coralville,Johnson,IA
$35 per month
"Great download speeds, good ping times."
"None really."
"Decent value, Pretty good service, no real complaints."
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Great download speeds since they bumped it up to 8mb/sec. I have the modem connected to my D-Link DGL-4300 router, it is an awesome router. Their service is great for online gaming compared to my DSL line as the ping times are about 40-60ms better. Overall, with a faster download speed and finally an increased upload speed, they are worth looking at.
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Review by dreamtheater
UPDATED: 103 days ago
member for 4 years, 210 visits, last login: 3 days ago
Apache Junction,Pinal,AZ
$78 per month
about 1 days
"UPGRADED TO BROADBAND MAX."
"Techs are STILL outcasts from the State Prison."
"UPGRADE TO BROADBAND MAX!"
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UPDATED 02-05-2009:
UPGRADED TO BROADBAND MAX (20,000/1500)
FOLLOW UP, AUGUST 18, 2009:
LOSS OF CONNECTIVITY IN PAST 2 WEEKS UNACCEPTABLE, AND TECHS DO NOT COME TO PHONE, A STUPID MESSAGE IS ALL WE GET. SPEED DROPPED 3 TIMES IN PAST 6 WEEKS TO NEAR DIAL-UP SPEED, TECH SAID I HAD 2 IP ADDRESSES!!! MORONS!
AS OF TODAY, SPEEDS NEAR 19 DOWN AND 1500 UP FOR A FEW DAYS.
NEXT: continued from previous post.
Since I do not use a router- they made the speed change WITHOUT a technician. Speeds in local area ALWAYS 20Mb or above, and uploads are consistent 1400Kbps. Did several benchmarks, including using IE7 to download Movies simultaneously, and successfully maintained over 500Kbps on 4 downloads!
The increase in price- small change, because I can stream High Def movies. The phone techs are STILL dreadfully stupid. A power outage in the Cable system takes them forever to locate, after running me through rookie resets of the modem.
However- loss of Internet has occurred only twice. The following is from previous review. I do recommend using this site's free tool to tweak your PC if you have XP- the results can be staggering.
Considered Qwest bundle- speeds too low. I ordered 5000/256 for 1 year at $39.95. My Modem became unusable as they upgraded. I bought a compatible
modem. I also DO NOT NEED WIRELESS to connect to X-Box and PS3! I simply
run my long Ethernet cord, plug it in, reset the modem- and boom!!!
The techs are scary.
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Review by wth
UPDATED: 103 days ago
member for 7.7 years, 3994 visits, last login: a few hours ago
Iowa City,Johnson,IA
$48 per month
"Steady 8000/768 Speed"
"None"
"Steady preformer"
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Did not rate Pre sales/install since I have have been on this cable modem the past 9 years B4 Mediacom purchased the system. Mediacom upgraded the system to 8000/512 in 1/07. Node was upgraded in 10/07 to regain top speed during primetime, and has been steady since. Had some performance issues in 7/08, but replacing the drop from pole to house has cured the problem to date. Still waiting for a line crew to replace a section of overhead trunk cable that squirrels have chewed on. Update: A line crew replaced a section of overhead trunk cable last fall. Since then I've had no video/modem problems. In 7/09 Mediacom upped the upload speed to 768 from 512. Also in Sept, there supposed to up the speed from 8/768 to 12/1, along with a $2/month price increase, the first in several years.
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Review by Fulci
UPDATED: 119 days ago
member for 2.8 years, 557 visits, last login: 7 days ago
Excelsior Springs,Clay,MO
$130 per month
"Dependable internet service, phone service has vastly improved"
"Cost, channel selection, quality of video, etc."
"If you live in a lowly populated area without many options, you could do a WHOLE lot worse."
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I've had Mediacom for roughly four years I would say. The initial install went really smoothly aside from a minor hiccup in which the install crew had been told I had an already installed Ethernet card, which I in fact didn't. However, they gladly installed one and it was really no trouble. The men who came to do the install were very knowledgeable and very friendly. I was up and running within a couple hours at what then was 1.5/128 speeds.
Since then my connection has been pretty stable and rarely has connection problems been an issue. I usually get pretty close to the advertised speeds. I can only recall two or three time during in all the years I've had them that I've had intermittent service for a lengthy period of time and typically it was resolved in a timely manner.
Over time Mediacom has increased the speeds from 1.5/128 to 3/256 to 5/256 and then just recently 8/512 for their standard service. However, I've noticed that the 512 upstream has been bumped back down to 256 for whatever reason. That is not to pleasing as I was pretty ecstatic about the upstream increase as it had been a long time coming in my opinion. An upstream of 256 just doesn't cut it in this day and age and for someone like me who runs a website and constantly needs to upload files through FTP, it becomes a bigger hassle than it really should be. Although 512 isn't a blazing fast upload, it's still a noticeable difference and I am going to be pretty disappointed if this doesn't come back.
I am aware that there is a Max service that offers 15/1 speeds, however I am not completely all right with having to pay an outrageous installation fee for wireless which I already have set up myself and for them to do nothing but switch out a modem and push me a config file. That just seems like a waste of money.
Overall, my time with Mediacom has been an all right one. I feel they are a slight step behind other cable providers when it comes to speeds, however for living in a small rural area...I could do a whole lot worse than them.
UPDATE 04/11/08:
The upload speed has long since been pushed back up to 512 for basic service. It's been rock solid ever since in upstream. However there has been a degradation on the downstream side of things. During evening it's rare to exceed 3 Mbit when I am supposed to receiving near 8 Mbit speeds and there has been off and on drops in the connection over the past few months to go with it. So I've knocked them down a notch in the connection reliability and services rating.
A couple months ago we were set to receive installation for their telephone service, however the installer never showed. We had scheduled it two weeks prior to the install date over the telephone with a sales representative. I never called back to see what happened, however I assume they never even filed a work order or processed anything since they never called about it. Their loss. I didn't feel like dealing with the headache to get someone else out here and have to take the whole day off again to wait on them. So again, I've knocked them down in the Install Co-ordination category.
Basically as of this moment, Mediacom is pretty much a below average ISP that charges incredibly too much for the "services" they "provide".
UPDATE 02/18/09:
Since the last update we have gotten our phone service through Mediacom. It took a second try and this time a crew actually showed up to do it. In retrospect I wish they hadn't because the phone service has been less than impressive and here in Excelsior Springs at least it seems to be a consistent issue. I don't know how many times I've had to reboot the modem to just get the phone back online or worse yet that the phone service has gone offline completely for hours on end. The last outage was less than a week ago and the service, both internet and phone, were down for roughly 12 hours. That's ridiculous. We tried calling through our cell phones but any number we tried gave us a busy signal. Stay away from phone service if you're in this area because you're likely to see it go down every one to two weeks and typically for an extended period of time.
As for the internet service, when it's up...which aside from the massive outage last week, it's usually pretty decent. I don't notice any slow downs and downloads go pretty fast.
I have to keep the ratings the same because they haven't done anything improve my view the company and their quality of service. Getting through to customer service is still a hassle, too much money for sub-par performance, and the phone service is nearly unacceptable.
08/01/09:
It looks as if Mediacom got their act together a bit concerning their phone service issues here in the area. After more than a fair share of headaches, the past 3 or 4 months have been rock solid. I actually can't remember the last time it was down other than when the majority of the problems were occurring at the beginning of the year.
Basic internet service subscribers recently saw a speed boost on the upload end of things. They've raised the previous cap of 512 to 768, which is nice but as always Mediacom is more than a step behind most major cable providers when providing high end speeds. However, being a provider that serves mostly rural areas, you really can't complain too much about that. The transition from the previous upload speed to the new one has been smooth with no drops in speed unlike the last time they upgraded and temporarily had to roll back the speeds. So maybe they learned their lesson in that case too.
I've bumped the "connection reliability" up a notch for the time being. Everything else remains the same, including the "services" category as the channel selection for cable television is incredibly weak.
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 Review by talligewi62
UPDATED: 129 days ago
member for 5.3 years, 1888 visits, last login: a few hours ago
Upton,Hardin,KY
$43 per month
about 14 days
"Great speeds for BFE"
"None"
"Works Great"
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--Update 07/22/2009--
No problems lately, solid connection. Great service, highly recommend!
--Update 01/16/2009--
No problems lately, solid connection. Great service, highly recommend!
--Update 07/08/2008--
No problems lately, solid connection. Great service, highly recommend!
--Update 11/27/2007--
No problems lately, solid connection (although I understand that there have been problems out west). Great service, highly recommend!
--Update 05/20/2007--
No changes; don't receive full speeds but not surprised.
--Update 10/16/06--
As usual an upgrade in upload would be greatly appreciated, 256 is so 2003. But withstanding the low upload speed all is good.
--Update 04/07/06--
No problems, I take that back; if you ever want to talk to a real person on the technical support line be ready to stay for a while. Go ahead and fix your self a drink, but besides that no problems.
5000/256 receives around 4500/240
--Update 09/19/05--
Speed is now 5000/256; receive some where in the mid 4000/230 so not too bad. No real problems as of yet, although 384 or 512 would be great for the upload.
--Update 03/17/05--
New provisioning system came on line without a single problem on my part, thank you Mediacom. No real big problems to speak of I haven’t lost connection for over a year now, service slows down every now and then but not enough to cause any problems. All in all, I’m happy with Mediacom still; although it could always cost less and dn/ul faster.
--Original Review--
Got Mediacom back in May of 2003, never going back to dial up. Installation took about two weeks, why they had to come out I don’t know I had every thing set up about a week before they showed up. The tech had never done an install where the customer supplied there own modem (a Linksys) before, this confused him; never did get the software to work but the connection was up and running before he left. No big problems since then, normally get about 2500 / 230 so I can’t complain.
Nick
Followup comments:  
Ross836
@verizon.net
 from:
kremithefrog
| Mediacom is the worst ever! Mediacom has a decent speed on their internet line but you'll be lucky to actually have service for more than a few days. The internet always cuts out and customer service is the worst customer service I have ever dealt with. As for the television cable, half of the channels are choppy and you would be lucky to even understand a few words out of an episode or movie. The customer service, once again, is the worst ever. When I ask politely for them to come look at my service, all of the customer service representatives I have dealt with are rude and they never want to help me. I went 9 days without internet service because they set up 3 appointments to come fix my internet and they never showed up. It took the 4th appointment for someone to come out sometime between "8-5". Mediacom sucks! I'd rather pay more for a good service provider than save a couple of bucks and never have service and have to deal with these rude customer service people | |
| CappinHoff
join:2007-01-05
Des Moines, IA
| Hmm @Ross836-Your always gonna get rude customer service no matter which provider you go to. It's just who picks up the call, but what you have to realize is that you may be looking to far in to them being rude cust they can't help you when you want it. They are bound to rules they have to follow. It's like when they need to send a tech out and it might 2 days. That's not cus they don't want to help you sooner, but there are other people before you. Would it be fair to skip those other people cus you have an issue. No. I wish people wouldn't put all CSR's in the same category. Not all of them are bad a few, but not all. | |
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