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Review by ILpt4U See Profile

  • Location: Du Quoin, Perry, IL, USA
  • Cost: $55 per month
  • Install: about 7 days
$55/month for 100 Mbps; allows customer owned modem
1 Terabyte Cap
It works pretty good, consistent

Had to negotiate a bit for the ordering process -- turned out the 100 Mbps package was cheaper (on promo for 12 months) than the 50 Mbps package (by $5/month, I think).

The Installer and his Trainee were both great, did professional work.

Speeds have been pretty consistent

Ran into a bit of a snag trying to get my own, purchased Arris TM822G provisioned, but was able to work with Mediacom Tech Support to get that resolved.

No troubles or issues since. I do occasionally notice late night/early wee AM hours maintenance, but that is par for the course. I am not paying for a 24/7 Service Level Agreement type of service.

All in all, I'm a satisfied customer who pays the bill every month

Not sure what the rate goes up to once the 1 year promo, expires. I will cross that bridge when it is presented

*EDIT October 29 2017*

So as the 1st year end approached this past summer, I called Mediacom and also used their Mediacom forums to get in touch to see what the rate would be going forward -- from both the CSR and the Mediacom forum Mods/Reps there, was informed that the promo I'm on started at $50/month for 100 Mbps for the first year, and has a $5/month increase each year, until full price is reached. So for year 2 it is $55/month, year 3 it is $60/month, etc etc. That is a promo that is unheard of in Comcast-land, where when your 1 year promo expires, you get the "bill shock" treatment!

Not bad, Mediacom. Not bad.

Service is still solid as a rock @ the 100 Mbps speed level. Gigabit is available now in Southern IL, but I don't have much reason to order it (yet anyway). The only time I have noticed it go down is in the wee hours of the early morning, which I assume is the maintenance window.

Still very satisfied!

member for 17.3 years, 8580 visits, last login: a few hours ago
updated 6.4 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Thanks

Hey there, ILpt4U See Profile, thanks for sharing your thoughts and experience here. I'm available to help if you ever need assistance with your service or account.

tekchick
join:2017-04-28

tekchick

Member

I can't see what date this was originally posted...

It's very possible it's just not showing on my end, but all I see is that this was updated 117 days ago. Since the lowest tier now starts at 60 mb/s, I'm guessing maybe a year..?

This review is very helpful though, thanks ILpt4U!

Review by Sputnik1 See Profile

  • Location: AL
  • Cost: $119 per month
Reasonably priced
very satisfied
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Updating my review - I've been a customer since 2003 with a couple bad experiences in the past, but overall good. This year I moved into a home well off the road with only 7mb/s dsl available. I talked to Bainch & MediacomChad here and they got me hooked up. Everyone I have dealt with has been very friendly and helpful. The install was on time and done right, I have had cable drop out twice, and a tech was out the next day to repair. i have the triple play package and find everything works as it should. I really didn't want the phone, but now I find we use it all the time.

After going with a tv antenna and dsl for 2 months I realized I didn't know what i had with cable. I am very impressed by the new Mediacom.

member for 8.9 years, 295 visits, last login: 1 year ago
updated 6.5 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Review

Hey there; thanks for posting your review here! I am glad the service and support sides have worked so well for you. If you have any further unpleasant customer service experiences, please let me know so that can be handled appropriately.

Review by UncleGamer See Profile

  • Location: Carbondale, Jackson, IL, USA
  • Cost Contract price not specified. (12 month contract)
  • Install: about 3 days
Best speed in area, support for smaller towns, price not crazy high
poor tech support, takes some time to get an issue resolved, pricing could be lower
In Southern Illinois the only real choice for home users.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

In Southern Illinois, specifically Carbondale and the other major population hubs, Mediacom is the only game in town. They are DLS offerings but they cannot hit the same speed levels. This pseudo legal monopoly is BAD for consumers but we are stuck with it.

When it is working right, which is most of the time, Mediacom's service is outstanding. I get great speeds and solid reliability. Note the first sentience.

When an issue occurs is where Mediacom fails. Their tech support will default to sending out a tech to get you off the phone fast. If you own your own modem and router they will always lay the blame at the feet of equipment that is not theirs. The support team takes to long to recognize an issue on their end and then takes an equally long time to actually track it down and fix it.

In the end we do not have a real choice for the area and that hurts us. If Mediacom had real competition in the area they would fix a lot of issues quicker. The lack of competition means they are in no rush. However the lack of competition is their good side as well. They service areas with REAL high end broadband support that other companies will barely run their basic services in.

At the end of the day Mediacom is a company you love and hate at the same time.


member for 6.6 years, 90 visits, last login: 6 years ago
updated 6.6 years ago


Review by Max Tide See Profile

  • Location: Brewton, Escambia, AL, USA
  • Cost: $268 per month
I am able to have a home network and connect multiple devices.
Customer Service is terrible!
Better than DSL but I would switch if I had another choice.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Local support is non-existent. Nearest office is over is almost an hour away and they only open on Tuesday and Thursday (now just Thursday). Lightning hit the cable box down the street 9 months ago and ran up the line. After waiting over a week they repaired it and restored service but left 125 yards of cable laying on top of the ground (running from the street pole to the box at the house). They insisted they would return that week to bury the cable. I am still waiting.

Fast foward to 2017 and the internet service is offlie several time daily!

In-Person Customer Support is a joke. The only one at the office is a receptionist that was so rude and uninformed that she had no business dealing with the public. The field service tech explained he left the cable modem and I would have to drive the 45 minutes to the office and there they would gladly give it to me. The receptionist called me a liar when I arrived and didn't bother to check say, "...work order complete."

Quality of connection is ok but overpriced.

member for 13.4 years, 197 visits, last login: 229 days ago
updated 6.6 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Service issues.

I apologize for the poor service. This is not how we want to run business and I apologize this happened. If there is anything I can do to make this right for you please let me know.

Santa Rosa B
@mchsi.com

Santa Rosa B

Anon

Internet VERY SLOW in Santa Rosa Beach, Florida (Mediacom)

I am paying $45.95/mo plus TAX for the last year for 12Mbps internet service. I NEVER get more that 9!

Most of the time it is in between 6-8. What a rip off!

The tech told me that my signal was perfect but there was a problem with Mediacom allowing the full bandwidth. I tried 20Mbps for 2 hours & NEVER got more than 9!

This needs to be fixed!

Hermantown
@mchsi.com

Hermantown

Anon

Re: Internet VERY SLOW in Santa Rosa Beach, Florida (Mediacom)

We are experiencing the same in Hermantown MN, I pay for Max service, lose internet on the average of every other day (several times on the day) and have been told that they can downgrade me. When downgraded I connect at 1 - 4 on download and with the max service I receive 5 - 8 on the download on a good day. Even with the max I often have to view my gmail as html (for slower connections) and my router shows the ds light as amber (narrowband connection). The best suggestion I have for you is to leave if you have dsl in your area or try to get them removed as the provider in your area by contact the Cable Commission contact within your city's Utilities Commission. Their wonderful solution is to call in every time the internet goes out for a 1 day credit, half the time I call I get the message, We are experiencing an outage in your area, if you would like to speak to a representative, try your call later. Such wonderful customer service huh?

i feel used
@mchsi.com

i feel used

Anon

mediacom sux

if you have a choice choose something else. im paying $40 for 11 down and 1 up. ive been having problems since last oct 2011. im lucky if i get 2down and 0.5 up. ive had speeds as low as 0.09 (no typo) with 0.5 up. and we wont even discuss my pings.

ive called support 4 times. the last 3 times ive requested a mediacom maint. supervisor call me...im told one will...but never happens!

last time i called i was told i could pay to upgrade my service to see if that would help...i responded-"im not paying you to fix your problem!"

i would switch to dsl. but as a constant gamer, i cant afford the rate i would pay for over package limits.

service reps keeps saying they will be upgrading the equipment this month (feb). Ha--is that another story?!

it seems that i finally got the answer to why speeds are so bad in my area during my last call. the service rep let slip that they have sold over 90% of the band width in my area. go figure!

i have also filed an fcc complaint....lol...they are worse than mediacom. no response at all from them!

IndianaMike
@agristats.com

IndianaMike

Anon

It's oversold.

I've had Mediacom for > 10 years. At 4am this morning d/l was 10.54. Between 7pm and 10pm, I'm lucky to get 2.0 and have had as low as 0.81. When the kiddies are home and online downloading streams, their bandwidth disappears. I've called, emailed, all to no avail. They've just oversold their product in a lot of markets. Nothing shy of infrastructure upgrade will fix this and because that costs the shareholders, it ain't gonna happen. Aren't monopolies great?

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Re: It's oversold.

We are constantly working to improve network stability to prevent utilization issues from happening. I can gladly look into this problem and see when we expect to have your area problems if you want to send me a PM with your telephone# or MAC address.

Review by AndyDufresne See Profile

  • Location: Chanhassen, Carver, MN, USA
  • Cost: $149 per month
  • Caps of 6000 gigabytes/month
Service rarely goes down. YMMV
Not symetrical
Better than Comcast, lower prices for non-big city.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Mediacom sub for 3+ years.Originally had 150-20 internet service, upgraded to gig service recently. So far so good. Can't really complain since cable service is really dependent on local techs that services you particular area. No complains from me on folks that manage Chanhassen,MN area. Techs are generally responsive and now what they are doing. One benefit is that Mediacom forum is pretty responsive to issues that might come up.

member for 13.4 years, 2220 visits, last login: 1 day ago
updated 6.6 years ago


Review by dbReed53 See Profile

  • Location: Springfield, Greene, MO, USA
  • Cost: $120 per month
  • Install: about 7 days
It's been pretty good till the recent storm
Broadband has not worked since the storm 9-12 days ago, whenever it was.
When Broadband works I'll ignore the modem. When I do IPv6 config right, be happy. +learn these tools/tests
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I ordered the 100MBps plan, basic TV & phone. I have no need for the last two, but it was all of $5 cheaper than Internet by itself. Don't get me started. I chose MC becuz in Springfield on the Westside, where I am temporarily, it is better than AT&T, & ???, I forgot the other company name. Tried all 3 in 2012 and Mediacom was very good. And cheaper then for 30Mbps.

The order was easy and the install was done as discussed and expected The shipment came a week before the tech, he was on time, professional and very competent. An independent contractor, not employee, well spoken, clean dressed, knew what he was doing and wasted no time doing it.

A Hitron CGNVM-2259 was installed and as soon as the tech showed me the interface, and I saw what was missing, I knew what I would have to do. Place the Asus behind it and and have MC cut it's legs to just a modem.

If what follows is objectionable, for any reason, feel free to remove it so you still have the review above you can post without concern. I feel compelled to speak my mind and have been for a long time, so here goes.

The installer and I speak the same language, as I have done CCTV installs, telephony & electrical wire pulls, crawled attics, terminated more j-boxes and outlets than you can imagine, you name it, ever since Dad started using me on jobs when I was 7 years old.

I'm almost 64 years old, with over 45 years experience in residential & commercial electrical installs on new & remodel homes and businesses, new & remodel construction from the first shovel in the ground or ripping the sheetrock out, with Dad as the General Contractor, then studied electronics in High School Vo-Tech graduating in 1971.

I began at 7, installing nurse call & paging systems in Phoenix hospitals in 1961 for Dad, who worked for Bob Sopjes at Executone, and telephony in business key systems then, too. I was taught by Jim Snead of EDI to keypunch data entry cards for a grocery store food chain payroll when I was 10, and later worked as a telephone repairman for Centel in Las Vegas 1 month after graduating from Vo-Tech, then joined the Las Vegas Stagehands, Local 720 in April 1974, before I was 21.

In the early 80's, I installed programmable solid state business telephony, alongside a full-time career as an Audio/Video systems designer, installer, programmer and operator of same, in addition to Videowall systems. I designed and built sound reinforcement systems, which I then operated as the Soundman in live music venues, and productions for entertainment and convention/tradeshows & exhibits in Las Vegas for more than 20 years. I just might have the skills and knowledge to administer my own Home Network.

I left the Stagehands in 1995 to get a real job, you know 9-5 M-F? I had my second daughter, a child age 7, my third and last, and wanted to be home to raise her. I found that "real job" working for Clark County, Nevada at the newly completed Government Center, as a Systems Technician II. I was 42.

In 1996, after one year on the job, I was a certified Novell NetWare 4.11 Advanced Admin & Novell GroupWise 4 & 5 Admin soon after. Before I left Las Vegas, I had designed & implemented the distributed server email system for Clark County, Nevada from 1995-1998. These servers were a key component of the distributed, Active Directory for the Novell NetWare server OS.

Clark County is one of the largest counties in the our Nation, and home to Las Vegas. I had over 5000 email clients in that huge chunk of desert and administered 85 percent from my desk. Except to take a newly built server to one of the many remote County offices to install it, bringing yet more of the multitude of public servants into the fold, we never had to go back unless there were a hardware failure.

The system, thanks to the men I worked for and with, and the Novell company nearby in Provo, Utah, performed flawlessly and is very impressive. It's known as the "Most Homogenous Enterprise Network" in the country. I like that. Ain't technology great?

I've made cable sets from spool after spool of every type made for antennas, cameras, TV, video & audio, lighting, machinery & automotive, and as a licensed pyrotechnician, I even got to destroy some of it on purpose. I've made with my own hands, more usable cable than all the cable the corporate nincompoops combined have ever approved for purchase! With their lofty positions so removed from the real world, and the work, they approve decisions that result in this type of ridiculous situation, wasting a perfectly good piece of equipment. Being "penny wise, and pound foolish!"

While smugly thinking they're smarter than we are. Senseless! That last part is what gripes me.

It offends and insults me, being forced to accept this neutered "home network management" toy, so I can be a paying customer for access and service to the best of the three services available. Or do without if I don't like the way they serve it. Is that any kind of business model for a SERVICE BUSINESS?

Like Henry Ford saying, "They can have a Ford in any color they like, as long as it's black."

How'd that work out fer ya Hank?

I'll not disparage, slander or libel the company, and certainly not any individual employee or officer of the corporate structure, but I'll freely describe circumstances while keeping to the facts.

There, you asked, "What good or bad experiences most struck you?" Now, you know.

I will not speak of it again, it upsets me. I am upset producing this, and keep saying, "Ain't gonna make a bit of difference," my other side says, "squeaky wheel gets the grease."

member for 6.7 years, 6 visits, last login: 5.1 years ago
updated 6.7 years ago


Review by sechs See Profile

  • Location: Albany, Dougherty, GA, USA
  • Cost: $60 per month (24 month contract)
  • Install: about 21 days
  • Caps of 999 gigabytes/month
They have Chad here
Pretty much everything else
To be avoided, if possible
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Mediacom has the worse service of any ISP that I have dealt with (including Comcast!), and their service is overpriced.

Their installer disappeared half way through the installation process "to get a ladder." He returned more than hour later, after I called customer service -- without a ladder, but with his girlfriend.

Due to the onerous caps, I was forced to upgrade my service from the 60G to the 100G plan. Although I did not need the additional download bandwidth, the extra upload would have been appreciated -- had I received it.

I contacted Chad through here who eventually set up a tech visit. The technician was a lazy good ol' boy who spent the whole time arguing with me about whether I should even be getting the 10M upload. He would talk right over me.

Contacted Chad again, and he set up a second tech visit. The technician no-showed. Fortunately, in the in the interim, the upload problem had magically fixed itself.

I strongly suggest avoiding Mediacom. Once my contract is up, I will be looking to move my business elsewhere.

member for 22.7 years, 3546 visits, last login: 1 day ago
lodged 6.7 years ago

ham3843
join:2015-01-15
USA

ham3843

Member

Not surprised at all...

What's customer service anyway?

Sad to say that increasingly many businesses don't understand (don't care) what that is and
they hire incompetent and obnoxious dolts like you've encountered. It's not just the
telecom businsses either, but seemingly most service industry businesses.

The behavior of so many of these individuals is nothing short of outrageous. They have no
professionalism, little real skill, and horrible manners to boot. I'd say the auto repair business is probably on par with this industry when it comes down to it. Worse than horrible.

Review by Pringlescan See Profile

  • Location: Des Moines, Polk, IA, USA
  • Cost: $110 per month
Good speeds and even an increase in upload.
A few things that were annoying for a while.
Good deals if you talk to the right people.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Updated **2/20/15**

Just got a new package that went from Prime to Prime Plus or 15/1 to 50/5 for. Included a DVR as well as the three services. For $60 less than the current bill.

Updated **09/09/16**

Nothing really major has happened since the last update. I few random hiccups that got taken care of quickly. There is a current issue that was caused by storms, but nothing major. Still great speeds, still crappy caps though.

Updated **06/27/17**

Issue piled up for a bit but have been resolved. 1st was On Demand not working for months. It would work for a day, then go out. Sometimes it was longer. Got several boxes and the results were the same. Finally got it figure out that it was the wiring from the initial install of internet back in the early 2000's. Basically got a rewire and no issues since.

member for 17.2 years, 1780 visits, last login: 143 days ago
updated 6.7 years ago

Maitri
join:2012-09-16
Springfield, MO

Maitri

Member

Modems

The modems do that because Mediacom is too cheap to buy new ones. They just refurbish old models that others return and reuse them. Welcome to the cheap side of the Internet!
Pringlescan
join:2007-01-05
Des Moines, IA

Pringlescan

Member

Re: Modems

They don't buy them anyways. They lease them. So that's a little different. Since it's a phone modem anyways, there isn't much of a selection.

Tars
@mchsi.com

Tars

Anon

Re: Modems

They also DISABLE most of the features on their equipment before giving it to their customers... MEaning, their boxes are CRIPPLED if you are electronically literate...
Pringlescan
join:2007-01-05
Des Moines, IA

Pringlescan

Member

**5/17/13** review update

**5/17/13**
So the same issue is still there, the modem. Everything else works great. Just the disconnecting of the modem under load. Signals are fine.

From what I gather the phone modem can't handle high bandwidth usage. Since I game and stream with netflix and other various online services it just can't handle it. Resolution..... get another modem dedicated solely for the net.

It's ridiculous that I have to do this at my expense. They need to get better modems that can withstand high bandwidth usage.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Re: **5/17/13** review update

I do apologize you're still having this issue. I would like to try and get this taken care of for you. Please private message me.
Pringlescan
join:2007-01-05
Des Moines, IA

Pringlescan

Member

Re: **5/17/13** review update

It's not your fault. I blame RCA in reality.
Pringlescan

Pringlescan

Member

Irritated and unhappy

Very long time customer that was very happy with service until September when the unneeded data caps were instituted to all customers.

Not really understanding why customers that had previous accounts got lumped into the data caps? We were told we'd be unlimited since we had accounts from before. Then out of no where that changed. I've heard and seen the reasons, but let's be honest it's not about lack of bandwidth. Since it's been stated that only %3 of accounts actually go above the allotted cap. Why should customers in good standing and long time customers be forced into something unnecessary?

I know I'll be told to upgrade to a bigger package, but that means paying more for something I and others should have to pay for. It's not really fair to customers who have been overly loyal to a company that shows little loyalty, only thinking about the $$$.

Something needs to change and it needs to change fast. Many were happy with being grandfathered into the caps since you had an account before a certain date you retained your unlimited cap, but now it's not that way and people are unhappy.

RyanThaDude
Indiana's No. 1 Zero
join:2004-01-24
Walkerton, IN

RyanThaDude

Member

Re: Irritated and unhappy

Sadly, this is becoming a trend with ISPs, and it sucks. We all know this is a "because we can" thing and has nothing to do with bandwidth, but an easy way to grab extra cash from people who they feel are "abusing" the network. I'm sure they're also using this to keep us on CATV. Of course, being known as a rural provider, they know that most of us have limited or no other choices. Maybe we should all move to an area that uses fiber (Google!)
Pringlescan
join:2007-01-05
Des Moines, IA

Pringlescan

Member

Re: Irritated and unhappy

The big clincher here is only %3 of all the Data customers ever go over that limit. On top of that Mediacom is one the highest grossing ISP's. As for google, they have caps(soft), and they are instituting hard caps soon. I think eventually Mediacom will redact their caps just like Comcast did.
Pringlescan

Pringlescan

Member

Better than last update

Things are working flawless with the occasional hiccup but it's fixed rather quickly. Only thing still bugging me is the unneeded caps. I wish MC would have thought about long time subscribers rather than their bottom line. 20+ year subscriber and put into caps isn't how you go about things.

Review by TheBionic See Profile

  • Location: Jefferson City, Cole, MO, USA
  • Cost: $85 per month (12 month contract)
  • Install: about 14 days
Internet rarely goes completely down
Incredibly frustrating customer service, internet speeds vary greatly
Not worth all the hassle if something goes wrong
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Mediacom has to be the most frustrating company I've ever dealt with. I recently moved, and they've just been a nightmare. I've had to call them probably five times in the past month regarding my move, they just can't get their act together. I had Mediacom at my old place (I live in Mid Missouri) and wanted to get my service switched to a new home I had just bought. I have a Tivo HD which requires cable cards, a digital box for a non-HD TV, and cable (no box) in another room. I also needed to get broadband hooked up and phone service installed. When the tech showed up he had a HD digital box and that was it. I didn't need a HD box as I have the Tivo and cards. Luckily I still had the equipment from my old house. The tech wasn't aware I was getting phone service installed. He was able to hook the phone up for me, but not with the number I had picked. I had to call my cell from it to find out what it was. None of this was the tech's fault, he was good at his job and knew what he was doing, but the people that created the work order had screwed it up. A day or so after the tech left my old non HD digital box stopped working (couldn't receive premium channels). Also I began to receive hum bars on my HD set up, and it only happens on whatever input I have the cable running into. I called them again. The guy on the phone tried to communicate to the non HD box but it wouldn't respond. We set up an appointment for the following Monday (it was a Sunday I made the call, so the appointment was 8 days into the future). While at work on Wednesday (3 days after the call) I get a call from a Mediacom tech who's on his way to my house. Would I be home? I told him our appointment was the next Monday. He told me he had been told today, but he'd see what he could do. I never heard back from him and customer service says the appt. was cancelled because I cancelled it. Also, our broadband speed ranges from 11 Mb all the way down to less than 1 Mb every day. I don't know how normal this is but it never happened before we moved. Now the topping on the cake of frustration: I just received TWO bills from Mediacom. One for the old house which they failed to disconnect, and one for the new house. I just got off the phone with them AGAIN, they assure me that the bill to my old house "won't go through" as it's a mistake, our new bill will replace it. They've also set up another tech appointment for tomorrow afternoon. I hate to post such a negative review but I'm just so FRUSTRATED. I can't switch because they're the only cable game in town.

UPDATE: 7-31 Well the bill they said wouldn't go through was deducted from my bank account on the 28th. I cannot articulate my disgust. I called, of course. They said they were sorry that we got told wrong information, and I quote the CSR I spoke to: "Most of these people they hire to answer the phones are idiots." She also said there was nothing they could do about the payment being deducted, I would have to contact my bank and process a stop payment. I did, and it cost me an extra $27. To be fair they had me forward them the paperwork and are supposed to issue a $27 credit on next month's bill. A tech did eventually come out with a new digital box. It worked for a week and stopped, so I'm still not getting my premium channels and I'm basically paying the digital box fee for nothing. I still have purple scrolling hum bars and audio feedback on my HD setup. We have yet another tech appointment next week. I'm tired of calling them, tired of dealing with them. Buying my house was easier than getting mediacom's service switched to the new address. I'm so fed up with these people.

UPDATE: 8/12/09

As of Friday the 7th my HDTV isn't receiving HD or premium channels. I called, they no longer have the # of the cable card in my HD Tivo in their system. It won't work without that. I don't know where it went as the card has worked for a year, but the number is gone now and they can't hit the card without it. They have to send yet another tech. I refused to take another day off of work so I have to wait until Saturday the 15th (8 days) to get someone over because they won't come at 5 p.m. Is this ever going to stop? I'm ready to eat the cost of my Tivo just to switch to Embarq and a satellite dish, but my gf loooves that Tivo so I guess I'm stuck. I demanded a credit for the unavailable channels and they said o.k. so I guess that's something.

Update 2: 8/12/09

Someone on here suggested I pull the card out and tell them the number. I offered to do that but the lady on the phone said that would be a violation of the contract or something. Only authorized techs can touch their cards. Anyway I had an idea at work: for some reason they issued a new account when I moved. Shouldn't the card # be on the old account as the Tivo worked at my old address? I called again and after some digging they found the number on my old account, switched accounts, and activated it. So now we have HDTV again! Problem is, that number on the card is listed as a HD digital box in their system according to the CSR. We still have to have a tech come over Saturday to verify that it is, in fact, a cable card and we are not ripping them off or something. Sigh. Oh well, at least we have our HD and premium channels again.

Update 3:10/21/2009

Got a $500 bill for unreturned equipment a month or so ago. It was the Cable Card listed in their system as a digital box. Got it straightened out with a visit to the local office. Everything's been fine for awhile now. Speeds drop big time weekday evenings, and I never get close to 10 mbps that I pay for (it's normally around 6), but I've seen worse. The service has only gone completely out once, and that was due to someone not calling before they dug, so I can't fault Mediacom for that. Took about 12 hours to fix. So everything is finally going okay, I just hope nothing else goes wrong because I still have nightmares about the customer service.

Update 4: 4/27/2010

Going strong. Speeds are right around the 10 megs I pay for now, which is great. My land phone line stopped working the other day but was up and running again very quickly; was able to get it fixed over the phone.

Update 5: 7/09/2010

Well I'm out. A year ago when I was having all the problems above my bill was lowered on another promotional rate...that expired today to the tune of $73 a month. Seriously. My June bill was $106, my July bill was $179, nothing added. When I called to cancel they offered to drop it to $134, but meh, that's still a big increase for no increase in service. I switched to CenturyLink's Advanced TV, 10 meg internet and phone, it was just installed and everything is working well (not to mention cheaper). So long Mediacom!

Update 5/24/2017

Well here I am seven years later and had to go back to Mediacom as the local Telco could no longer deliver the speeds I need (max with them was 10 megs down at my house, getting 100 with Mediacom). I've been with them for four months or so, and so far so good. We are getting the advertised speeds and no problems with billing as of yet. If we had another option we probably would have taken it due to the horrible problems we had in the past, but the speed increase is like being brought into the modern era, and our monthly data cap is 1 TB which is very nice. At first the internet dropped off and immediately reconnected intermittently many times a day but this seems to have cleared itself up. I am getting internet only and the bill is about $75 a month with no contract.

member for 14.7 years, 5666 visits, last login: a few hours ago
updated 6.8 years ago


cameronsfx
join:2009-01-08
Panama City, FL

cameronsfx

Member

Consumer Tip

Never allow automatic payments unless with a CC.

MediaCom is here and everybody says they really suck.

TheBionic
Funkier than a mohair disco ball.
Premium Member
join:2009-07-06
united state

TheBionic

Premium Member

Re: Consumer Tip

Actually when I called my bank they said if it was a credit/debit card they couldn't have put a stop payment on it. I would have had to dispute it and give up even more of my time. And Mediacom does suck terribly. We had another appointment with them Wednesday, they were two hours late (2 p.m., appt was supposed to be from 8 to noon) and then they went to our old house (where we moved from). Finally they showed up after a phone call. They couldn't get the purple lines off the tv, but we eventually figured out that if we use HDMI cables instead of components it doesn't happen, so that's okay. They also got my other non-hd box working; the tech that installed it never had them 'hit it'. Frustrating, but hopefully we won't ever have to call them again.

cameronsfx
join:2009-01-08
Panama City, FL

cameronsfx

Member

Re: Consumer Tip

said by TheBionic:

Actually when I called my bank they said if it was a credit/debit card they couldn't have put a stop payment on it. I would have had to dispute it and give up even more of my time. And Mediacom does suck terribly. We had another appointment with them Wednesday, they were two hours late (2 p.m., appt was supposed to be from 8 to noon) and then they went to our old house (where we moved from). Finally they showed up after a phone call. They couldn't get the purple lines off the tv, but we eventually figured out that if we use HDMI cables instead of components it doesn't happen, so that's okay. They also got my other non-hd box working; the tech that installed it never had them 'hit it'. Frustrating, but hopefully we won't ever have to call them again.
Don't let them use a debit card either. CC only.

TheBionic
Funkier than a mohair disco ball.
Premium Member
join:2009-07-06
united state

TheBionic

Premium Member

Re: Consumer Tip

Thanks for the tip, but I'm still glad I didn't use a credit card. I would've had to challenge it, which could have taken a while and screwed my finances in the meantime. This is the same as a check, they just issued a stop payment, no muss no fuss. Same day service.
MediacomJoel
join:2009-10-03

MediacomJoel

Member

Let me help you!

Gentlemen, I'm available if you need assistance!

TheBionic
Funkier than a mohair disco ball.
Premium Member
join:2009-07-06
united state

TheBionic

Premium Member

Re: Let me help you!

Thanks Joel, but after a couple of months things are going smoothly. If I ever have a similar experience I'll be sure to look you up!
MediacomJoel
join:2009-10-03

MediacomJoel

Member

Re: Let me help you!

said by TheBionic:

Thanks Joel, but after a couple of months things are going smoothly. If I ever have a similar experience I'll be sure to look you up!
I'll be here and ready to help sir!

kenzie
@mchsi.com

kenzie

Anon

mediacommies

I've had so many problems with mediacom but it's sadly the best provider in my area. Now, I call them mediacommies to cheer myself up when the internet is slow or my bill is messed up or right now while the voices are off with the picture on my cable, which costs more than we spend on gas every month.

Review by sakurakessho See Profile

  • Location: Semmes, Mobile, AL, USA
  • Cost: $170 per month (24 month contract)
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My family have been loyal Mediacom customers for years. (Since 2005, years, here) Recently, things have gotten very ugly.

Cable boxes never work. And if they do come and switch them out (or you go and get new ones from their office) they only work for a few months before crapping out. Triggering the whole process all over again after a few months. My mother would complain about this all the time.

I thought that after 10 years of being a loyal customer, Mediacom might deign to give me some sort of discount on my services when I asked about them. But NOPE. Nada.

Finally, the last straw, no way for me to PAY MORE MONEY to have no internet cap. My family is a family of high usage individuals. We were actually going to cut the cable cord and go streaming only. However, that pesky data cap.

So long, Mediacom. Was great when you were great. Let's get some better transparency, a way for me to pay for no data usage, and some nifty nice things for loyal customers. I'm even happy to eat my ETF because its cheaper to do so than stay with your company.

member for 6.8 years, driveby review (so far)
lodged 6.8 years ago


Nexus7
join:2010-07-14
Waterloo, IA

Nexus7

Member

Ask them to credit your account

Whenever I have a problem I will call and kindly ask them to credit the account until the problem is fixed. I got nearly a whole month for free because it took them two weeks to send out a tech to fix my issue.

If you have more choices I would certainly look elsewhere for Internet/TV service. Mediacom rank near the bottom of service reliability and quick response for residential service appointments. Two weeks for a truck roll is simply unacceptable. But that's the end result of having little to no competition.