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Review by twhiting9275 
member for 10.6 years, 101 visits, last login: 6 days ago
updated 12 days ago
 Waterloo,Black Hawk,IA
 $150 per month- (24 month contract)
 "It's fast, when it works" "What customer service?" "Be prepared for outages"
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* Updated March 26th, 2013 *
I've been with Mediacom since 2000(ish), when they were just taking over for AT&T/@home in Iowa. Since then, welll, much has changed, but much has remained the same.
The customer service:
In the beginning, customer service was at least pleasant to speak to. If there was an outage at 2am, I could call up and verify that hey nothing was going on locally, and that things were being taken care of. Sadly, all that has changed
In 2008/9, I ditched their DVR/box for Tivo. Much more control, much more content, etc, etc. Doing so, I switched to cablecards. Talk about a major hassle, and a bunch of lies, even from MediacomChad here in the forums. Don't let them sucker you into buying anything more. Your M card CAN get you PPV's (sporting events, etc), you just have to CALL and get the right CSR to do this.
Early 2013, I noticed more and more Asian operators when I called. Surprise, surprise, they've finally forwarded their calls to Asia. So, they don't even handle their support any more, it's just done off of a script. Way to be absolutely lazy and apathetic. Scripts can't solve the problem
Earlier this week (Sunday/Monday), I noticed my modem was dropping connection, dropping it's lease. Calling support, they insisted the problem was with my other devices (routers, switches, etc), despite me quoting them exactly what IP I was being given. Competent support? Not so much!
Overall, I'd give the customer service experience with Mediacom a flat F -
The 'service'
As far as cable is concerned, I've not noticed a single issue. 2x HDTV (55 and 42"), Tivo, full of good stuff, rarely an outage. In fact, I can't recall the last time I ran into an outage cable wise
As far as internet is concerned, hands down, the WORST I've ever run into. I have to recycle modems every 2 years or so simply because they have ZERO lifespan. That's after me struggling with the device for a month or so. When I DO finally get someone to come out? It's with a USED/REFURBISHED box. Hey, I've been with these guys for 13+ years now. How's about JUST a little respect
To add to this, you can expect 1-2 'service interruptions' lasting about 6 hours a year during the middle of the day. Why? Well, these people have NO backup plan, so if a cable gets spliced, too bad for you... Talk about incompetence here.
When I started out with Mediacom, I was at least somewhat happy, but prices have gone way up, service and customer service way, way down over the past 13 years. Perhaps it is time for a change, not sure yet.
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Review by lisa.wensmann
(review was emailed from domain gmail.com)
lodged 13 days ago
- Howard Lake,Wright,MN
- $115 per month
- (12 month contract)
- "Once the cable box was finally working our TV has been great"
- "Internet reliability is ridiculous!"
- "If you need it for TV go for it, but forget about internet."
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I have had MediaCom for a little less than a year. Within the first few
months we had to have our cable box replaced twice, but haven't had any
issues with our cable since. We have had numerous issues with our internet.
We have become accustomed to our internet shutting off at random times
throughout the day nearly everyday. This happens on clear and stormy days,
so its not weather related. I have called tech support once and I got the
advice to unplug my modem and plug it back in, which did no good. The tech
person proceeded to tell me that due to system upgrades he couldn't access
my account to give me any further assistance. I would never recommend this
company to anyone and plan to switch companies as soon as I can. Poor
service and poor tech support!
Comments:
  MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Mediacom Support This is not the level of service we expect our customers to received. I would be happy to help work on getting these issues resolved. Please message me with your account number or phone number and I will do what I can to make this right.
Thanks,
Chad
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/ | |
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Review by rbbecker
member for 246 days, 34 visits, last login: 1 days ago
lodged 17 days ago
- Cedar Rapids,Linn,IA
- $35 per month
- (12 month contract)
- "Speeds when connection actually works are OK"
- "Connection reliability is non-existent during peak hours (7-11PM)"
- "Not Recommended, the main hours I intend to use the internet, it gives me about 30% performance"
| Install Co-ordination:
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During this review I will test my speeds periodically as reinforcement to my disapproval (7:06PM, 20.62MBps Down, 1.38MBps Up).
I switched to Mediacom's internet service from Centurylink DSL because of two reasons, the first was that Centurylink offered a maximum speed in my area of 7.5Mbps down and 1.5Mpbs up and this is too slow for my network requirements and the second was that my promotional rate with CL was ending and my service price was increasing from $30 to $45 per month. The Mediacom package I chose is the Prime Plus (I think its called) internet that markets 30Mbps down and 5Mbps up for $35/month. The supplied equipment was a modem/router combination that I would have refused for strictly a modem instead but was told I had to "rent" wireless access from the ISP for an additional $5 per month. After my first month of service, I returned the modem/router to my local Mediacom office because the router function was utterly worthless and I believed the unit caused additional problems more than strictly a modem would. My current setup is a Motorola modem connected to an Asus RT-N66U router with Tomato by Shibby firmware version 1.28.
My first complaint with the company is their quality of employees. The technician that came to my house for the free installation (as a part of the upgraded internet package I chose) was friendly, but his work ethic was unsatisfactory to say the least. He was at the house for approximately an hour and during that hour, decided to take a 15 minute break to smoke a cigarette and talk on his personal cell phone in my backyard. Also, when he left my house, he left the gate to my fence wide open when we have three dogs and utilize the fence to protect them from the busy street we live on. I will admit I may criticize for small things, but in customer service it's the little things that make me inclined to recommend a company to family and friends.
I've had this service for 3-4 months now and although I am paying for speeds of 30MB/sec down and 5 MB/sec up, I rarely see those actual speeds. I specifically remember seeing 28.5-29Mbps on the day or two after my install but never that high since. I'm an engineer by trade and read more than my share of tech articles, so would consider myself to be more knowledgeable than the average customer. Contacting tech support has proven to be worthless; trying to describe my problem only confuses the person on the other end of the phone and I'm more frustrated after the call than I was before. MediacomChad on this site has been helpful with troubleshooting other early issues I had and thus is a bright spot in a sea of disappointment.
My largest issue is that most nights, when I go to use the internet, during the only hours I have available due to my work, the network drops to a crawl approximately every 15-20 minutes. Doing research I've seen this is a very common issue, especially around my area of eastern Iowa. I was actually "warned" by my supervisor at work against purchasing Mediacom's internet service because of this very issue, but ignored his advice because he lives 20mi south and another, more local coworker recommended the ISP because of good reliability (7:55PM, 18.17MBps down, 1.5 Mbps up).
I have been stubborn about calling a tech out only for the fact that I am moving in a month and would rather have a month of frustration than a month of frustration AND wasting $75 on an unsuccessful service call. I also don't agree in having to pay the fee for service when a Mediacom technician did the initial install from the utility line to the house and into the basement. The service seems to deteriorate more and more as time goes on (8:15PM, 19.33Mbps down, 1.45Mbps up).
So in conclusion, I have several major complaints with the Mediacom internet service, those being reliability, promised speeds versus actual, and the quality of their tech staff. I might have been less disappointed if I knew upfront that I would receive 2/3 the speeds that I was paying for! (8:27PM, 20.94Mbps down, 1.37Mbps up).
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 Review by bulletsam
member for 5 years, 177 visits, last login: 7 days ago
updated 38 days ago
- Charleston,Coles,IL
- $135 per month
- "When it's working it's great!"
- "Speeds are sometimes close to what was advertised, most times not."
- "Price keeps going up, quality keeps going down. You may, or may not get a good tech to come to your home."
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I've been a Mediacom customer since day 1, and over-utilization seems to be common practice with this company. The sad part is they know they are selling a product that will develop problems because of this over-utilization. Well, to be honest, the sales dept. may not know of these issues, but then again, they are hired to sell/hype the product not fix it.
The one bright spot is that there are a few in customer support on dslreports.com that go above, and beyond the norm working to correct issues. What ever they pay them isn't enough, in my opinion. They strive to give you honest answers to your questions. The higher-ups could learn a thing or two from these hard wording individuals.
Update 2/28/13: Got a good deal on Ultra50 for 1 year ($59.95) but after 9 months since upgrade, 4 of those with constant problems, it's not worth regular price of $94.95 to me. I'm now looking at other options for both TV and internet.
Loyal customers like myself (Since day 1 of Mediacom) unfortunately mean nothing to this company.
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Review by potato
member for 115 days, 24 visits, last login: 38 days ago
updated 44 days ago
- Monroeville,Monroe,AL
- $70 per month
- "When the service works it is fast, local techs are really nice"
- "Constant modem disconnects"
- "Avoid this company if you have a choice of providers"
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Written 2013-02-21
----------------------------
I've been with Mediacom internet for a little over six years, only because I don't have a choice. When I moved here and signed up I had both television and internet service. After frequent TV problems I dropped Mediacom for TV after my contract was up and went with DirecTV. DirecTV is disgustingly expensive, but I haven't had problems over the last two years, except for very few 2 or 3 minute interruptions when weather is really bad (and it has to be really really bad for this to happen). If there was a better option for a more reasonable price, I would gladly leave DirecTV.
Mediacom internet service is a cruel joke where I live. They are more expensive than other ISPs and can't seem to provide solid service. Speeds are all over the place, though latency is generally OK. A few times a month latency increases and I get a lot of dropped packets for an hour or two.
Starting in June 2012 my modem reboots itself several times a day. Sometimes it gets bad enough that it just reboots non-stop for hours - the logs are full of T3 and T4 timeouts.
I am on my 5th modem since June 2012 - 2 Mediacom rentals and 3 of my own. The techs finally agreed its probably not the modem.
The techs that have come out to my house have tried just about everything. I have a new line from the pole to the house, a new line from the junction box to the modem. No splitters, just a grounding terminal in the junction box. I think they finally realize the problem is on their end, but they don't seem to have the capability to troubleshoot and fix the problem. At the time of this post, the problem has been ongoing, everyday, for almost 9 months.
There is currently a ten page post concerning this problem on the Mediacom support forums. The typical response when inquiring about news from the people 'working' on this problem is "We're looking into it".
Last month, one of their routers was blocking access to their own sites. I had to use a proxy to post on their support forum.
Telephone support is generally useless. Instead of actually trying to see if there is an area problem (ie. looking to see how many modems are offline or querying the CMTS), they schedule a tech to come out days later. The tech ends up calling and saying, "There was an area problem that we fixed. Is everything working OK now?" There seems to be no communication between their phone support and local techs. Phone support never knows about area-wide problems. I feel really bad for my local techs. We are on a first name basis now. Even the local tech ops supervisor has been to my house to 'apologize'.
I've had a lot of ISPs as I use to move around a lot. Mediacom is without a doubt the worst.
I wish I could drop this service, but where I am there is no other high speed service available ... yet. The local telco is rolling out 25mb DSL in some areas nearby - that would be plenty of speed for me. Unfortunately it looks like I am stuck with Mediacom for quite a while. You can bet, however, as soon as the telco offers high speed on my street I will switch in a heart beat.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Service Hello potato,
I completely understand your frustration with the level of service in which you are have received thus far. I assure you we do want to help you. Can you send me an IM with your account or phone number so I can look into these issues and address the issue properly. | |
| | | | | MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Re: Service I assure you, we are working on this issue. I have looked over the escalation that the Moderators on the Support Forums submitted and Area Management is working diligently to get you the service you are paying for. I see that we were given an update today and are still working on this. As soon as we get an update, I will either reply to you on this site or the Moderators on the Forums will followup with you there.
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/ | |
| | | | Reviews:
 ·Mediacom
| Re: Service "Area Management is working diligently to get you the service you are paying for"
I was told this was escalated past my local area management. They obviously don't have the ability to fix the issue. Why was I lied to?
»mediacomcable.com/CustomerSuppor···sg112653 | |
| | | | | Reviews:
·Mediacom
| Re: Service Escalated higher or not it makes no difference, the bottom line is field techs are always the same and it's up to them to fix your problem. You can contact corporate and they will escalate it but in the end it does not matter that much. Intermittent upstream SNR issues are hard to pinpoint most of the time.
Good news is they will work on it as long as they can see an issue from their end (as in packet loss, signal issue, noise etc).
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I speak for myself, not my employer. | |
| | | | | | Reviews:
·Mediacom
2 edits | Re: Service Then its time to can the current techs and hire new ones with experience. Why even bother "escalating" the issue if its the same people trying to figure it out?
Don't get me wrong, everyone I've met has been really nice and they genuinely seem sympathetic, but over 8 months with the same problem says it all - incompetent and inefficient. Bring someone else in to get a fresh perspective.
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Support: "Escalate this issue"
Tech Ops: "We already wrote the issue on the board in yellow AND underlined it. I guess we'll have to go to the highest escalation ... get me the red pen!"
Management: "LOL, he's still paying full price"
Share Holders: "LOL, raise prices"
----------
I noticed your review of the company you work for. That seems pretty shady. I can't believe DSLReports OR Mediacom would allow that. It certainly doesn't make Mediacom look very good to have a self-admitted shill (Mediacom employee) posting reviews.
I do thank you, however, for letting me know the truth about escalations. It gives me a little more insight into the company.
*** I will say today (so far) has been the best day I've had in weeks ... just one timeout that I am aware of.
*** Update - back to frequent modem reboots  | |
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Review by wpbear
member for 2.1 years, 344 visits, last login: 4 days ago
updated 49 days ago
- Cataula,Harris,GA
- $125 per month
 about 5 days- "Fast when not over-subscribed"
- "Horrible Customer Service, Price and Copyright Policy"
- "Find something else if available"
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At first very fast, then was over subscribed and got REALLY SLOW speeds and REALLY BAD customer service. Finally got fixed when area was upgraded but again bad customer support. Only good service is MediacommCHAD on this forum....and he is REALLY GOOD!
Copyright policy is 3-strikes and the turn it off FOREVER and no way to fight it.
Also price is HIGH. 12/1 is $60/month; 20/2 is $75/month and 50/5 is $95/month. DSL would be much cheaper at $20 if ATT served my house.
EDIT: 17 Feb 2013 - Slow speeds again. Speeds are down 30-60% from subscribed package. Setting up an appointment was the only part that went smoothly. The tech never showed up. When I called Mediacomm to ask what happened I was told they can't find me as a customer and to call a different number. I call the other number and the automated line tells me I am scheduled from 8-5pm; take note the time is now 515pm. Finally I get a live operator who tells me I am scheduled for anytime which could be 8-8pm. My question then is why have two real people and two automated machines tell me 8-5pm.
Also to update the review that now my intro price is over I will be paying over $125 a month for 50 down and 5 up (ultra package) if I have my own modem.
Comments:
| | Worst service I have ever experienced Absolutely the worst customer service I have ever encountered in any industry. They install, internet works for an hour then bottoms out to less than DSL speed. I call and I'm told they will come out tomorrow meaning another day off work for which I will not be paid. When I ask to speak with a supervisor I am told I don't qualify to speak to one. Never heard such crap ever!!
They fix it tomorrow or give me my money back and I'll be looking for anyone interested in filing a class action suit based on consumer fraud. | |
| MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Review Thank you for the kind words. I would be happy to look over your account to see if there are any promotions available for you. | |
| | | Not sure what is going on here I had mc cable installed for about a month now and no complaints. I leave town for two days and come home to find my 20/1.5 working oddly at 3 down and 2.69 up.
Several speedtests later, and removing my router and connecting a laptop directly to the mc modem I get similar results...3 or 4 down and 2 to 3 up.
called tech support and I'm told I have to wait for 5 days to get anyone to check this out...they say "everything is fine...80% of what I'm supposed to have..." but even with a single laptop directly connected I get the same results.
I can't work from home this way and if its not fixed will consider this a breach of contract and move back to AT&T. | |
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Review by joleme
member for 78 days, 21 visits, last login: 33 days ago
lodged 78 days ago
- Waterloo,Black Hawk,IA
- $99 per month
- "usually stays connected"
- "Lying customer service and horrid horrid tech support"
- "Only place availabe in waterloo iowa"
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We used to have cable tv and internet with them. I NEVER signed no agreed to a contract yet when I called to cancel the tv and raise the internet I was told I somehow magically signed a contract and could not cancel my tv service.
I told them I wanted to hear the recording that I supposedly said yes to to agree to their contract and miraculously they 'went to look something up' and let me cancel the service.
These people are major crooks, and their tech support is virtually non existant. If the high school dropouts cant solve your internet issues with "restart your modem" or "plug your computer into your modem" they just setup a tech visit which consists of waiting 1-2 weeks with a 4-5hour arrival window, so one of their gradeschool dropout techs can tell you there isn't an issue there and you have to call the company back.
If there were any other decent option for internet service here, we would have dropped them a long time ago.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Service I completely understand your frustration with the issues you have been having. I will be happy to look into these issues. Can you send me an IM with your account or phone number? | |
| | Reviews:
·Mediacom
| Re: Service I like to give credit where credit is due. I talked to the tech that was supposed to come to my house today on the phone. My wife is in the hospital and he was understanding of the situation. He also agreed it would be nothing on my end, since I can change the problem just by connecting to VPN and get full speed when doing a speedtest or using torrents. Compared to the usual guys he seemed genuinely resentful of my treatment and also suggested asking for a supervisor or tier 2 again, which I have tried multiple times without success.
Wish I got his name, because he seemed like a good guy. | |
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| | Mediacom hasn't done anything to correct slow internet I have been having the same issue for quite some time (speeds between .55mbps-1.4mbps) between the hrs of 7pm-midnight. I have gone through the same "troubleshooting steps" with the people on the phone when i call. These steps are completely useless and simply designed to give the appearance of actually trying to discover the issue. I have also had a tech come and, once again, same result. They say there is no issue. Well there obviously is as i should be receiving 14-15mbps, thats what i pay for and is what they agree to provide. The people on the phone and the tech all act as though they are surprised and doing what they can. I went online to check for reviews and, not surprisingly, found that this is a know issue that has been going on for years. If anyone knows of a reliable ISP in the mound, MN area who actually provides the service they advertise I would appreciate hearing about this. I would not recommend anyone sign up for this service through mediacom as they obviously do not care about their customers or they would have corrected this issue that they have been aware of for years. | |
| Reviews:
·Mediacom
| contracts You signed a piece of paper. Buried in that piece of paper was a contract of some kind. This is how they get you 'low prices' and then a year later jack your rates up like nobody's business.
As far as them being the only option in Waterloo, you're right, and believe me, I hate that. During the summer months, my cable's all good, no problems whatsoever, but once it freezes, forget about it. Constant interruptions, everything disconnecting frequently, losing service multiple times a day. Yeah, it's ugly. Called and complained, yup, they don't care, or just won't fix the problem. | |
| Reviews:
·Mediacom
| same thing Still the same issue, ISP won't help, and the news service says its not them since a traceroute goes through without issue. Really don't know.
As for the contract thing, I actually never signed any paperwork. They said straight out it was a verbal contract only, which once again they have no proof of and refused to give me a copy of the recording when I threatened to cancel my service if they didn't let me downgrade. They pulled the "oh oh oh oh oh let me talk to my supervisor and see what I can do" magically 5 minutes later they are back on the line and totally sidestep the issue of the voice recording and say they will do whatever I want.
Mediacom is NOT ethical in any way shape or form, and the large majority of their customer service follow the the way the company operates. | |
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Review by chadwik
member for 11.1 years, 582 visits, last login: 11 days ago
updated 92 days ago
- Waterloo,Black Hawk,IA
- $74 per month
- "Offers very high speed services"
- "High speed is expensive, service is over sold, customer service is bad"
- "If you have choices, this should not be one of them"
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Customer since it was @home The day HSI launched in Waterloo, I had it installed. I upgraded to 20/2 when it launched.
When you have an issue, that they can not fix at tier 1, they want to send a truck. You pretty much have to ask for tier 2 service to get even a hint of someone looking into over utilization. Then, if your card is due for a split anyway, they will give a date that it will be done.
When, you are not due for a split, and you have sever speed issues, only at peak times, they want to schedule a truck roll. This solves nothing. First off, the truck rolls during off peak times, and they then say nothing is wrong. Complete waste of time.
Update for 2011: Have had utilization issues for over a year. The last 6 months being the worst. They would not commit to agreeing it was utilization, and insisted a truck be sent out. I did not bother wasting any of my time waiting on a tech. Finally in January, they admit Waterloo was getting equipment upgrades at the beginning of February. It was at the end of February when it was finally fixed. All this time and only one $7 credit for an outage. When it works, its fast, so enjoy it while it lasts.
EDIT: Here we are again in March, 2012. Speeds started to degrade after December. It is only at peak times, when my speeds are unreliable and below 10MBps. They gave everyone a 10% boost in speed, and at peak times, others are reporting 22+ MBPS on a 12MBps service, when I am getting less then 10. They have sent a truck once, with no fix. Now they want to send another truck.
Also, I bought a docsis 3.0 modem, as Mediacom told me that would help as it would bond 2 channels on a MAX connection. I bought the new modem, and it only uses one channel. They now tell me that bonding is not set up in my area. My area was the first area to go to Docsis 3.0. Now they tell me it is a node by node process. My guess, is my card has too many modems on it already.
Edit January 2013:
The way I was able to get resolution with my connection speeds was to upgrade to the Ultra50. When they sent a tech to look at my speed problems had no clue about channel bonding. After I ordered Ultra50, the tech that came to the house was much better and had a better understanding on what was going on. He had indicated to me that there was an issue in the area with the Modem they first told me would be supported. He then swapped my modem for an RCA and we finally were seeing channels bond. They also did some work on the pole out back. Mediacom Chad credit me for the modem rental, seeing how I purchased a model they told me was compatible until they had a better firmware available for my modem.
Things since then have been good.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Utilization Chadwik,
It is unacceptable your issue is not fixed yet, and would love to take another look at the connection and see what we can find out. I don't see a recent PM from you, can you shoot me your info once again to see what I can find out?
Sedi,
I am not sure if I have worked with you and would love to look into your problem to see why the connection is not stable. If you want to PM me your telephone# or MAC address I will take a look asap.
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/ | |
| | | Utilization Problem I hate mediacom. If there was absolutely any other option for high speed internet where I live, I would use it. Dial-up is more reliable; too bad it is so slow. I am absolutely furious with their inability to provide consistent service. | |
| | MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Re: Utilization Problem Hi Melissa,
I would like to take a look at your connection to see what is causing these service issue. Please PM me your account information and I will make sure this is taken care of. | |
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| |  No service..again..again....again
I am now in the process of waiting another week for another technician to come out. When do companies like this get held responsible for their service??
Do they even really train these people to fix stuff or is the title just inherited because they were hired? | |
| | Reviews:
·Mediacom
| Re: No service..again..again....again with the exception of the rare people like chad that A give a crap, and B have a brain.... At least in the Waterloo, IA area nearly all the truck techs and tier 1 techs are high school dropouts and/or just people that are there for a check and don't care about real customer service.
I experienced an issue just like chad when I lived in both lime springs iowa and an apartment complex here in waterloo. They do their absolute best to make sure they don't actually have to do any work, or admit the problem is on their end. I've been a customer for years and they still treat me like I'm just a retard that doesn't know what's going on.
I don't know how much the CEOs make, but I know its too much and they need to hire better help and give the people like chad that actually do the work of 5 people a better paycheck. | |
| | | | WORST SERVICE EVER....... NEVER EVER GO WITH THIS STINKING COMPANY. | |
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Review by chapmandu
member for 176 days, 10 visits, last login: 59 days ago
updated 108 days ago
- Emden,Logan,IL
- $62 per month
- "Nothing good to say"
- "Service"
- "Only game in town"
| Pre Sales information:
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The only choice in town. Frontier has 3mps only. No saturday tech service calls.
Schedule service for one day they come on another. As long as you don't mind lousy service and the higher prices Mediacom is for you.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Service I will be happy to help you with any service issues you are having. I see that you have messaged me previously and I was able to resolve you issue. Feel free, to send me a message with any other questions or issues you have. | |
| | | | Re: Service As long as you don't mind paying for service calls that they won't/can't fix because the problem "isn't on their end", Mediacom is for you.
Mediacom refuses to give credit when they have outages and they purposefully charge a 'service fee' when they are asked to come out to people's houses they don't want to return to. They know it looks bad on their service record when they can't fix things, so they force you to stop calling by charging you huge fees for coming out. | |
| | | | Mediacom has the worst customer service ever!!
They will say anything they want and even lie to you in order to keep you as a customer without ever actually fixing the problems on their obviously shabby and broken equipment...
If you are a business and rely on Mediacom, you are in serious trouble, as a single call to Mediacom customer service will result in up to a week's wait time for a truck to come to your business, who will tell you that the trouble is in the the lines so he has to call a line specialist... Up to another week will pass and they refuse to get back to you in person.
How would you feel if you were a business that had to wait on stupid "truck rollout" policies like that when you KNOW that the problem is not in your lines...
Now ask yourself how your professional business will look to others after losing all business communication for two weeks!
Do not make the stupid mistake of transferring your business communications to Mediacom. I did, and I regret it more than any business decision I have ever made. | |
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| next page (previous review)
Review by S8ER01Z
member for 142 days, 20 visits, last login: 20 days ago
lodged 126 days ago
- Albany,Whiteside,IL
- $75 per month
- "Fast connection"
- "Reliability/downtime"
- "It's fast when it works, getting issues resolved is difficult."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Mediacom is the only choice for broadband in the area and it shows. Price is high, and support could not care less if they are good or bad. When it works everything is great but if you happen to have issues good luck getting someone who knows what they are talking about to help you. If Mediacom Chad hadn't helped me I would be far more critical, not to mention a former customer by now.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Service Thank you for the kind words. I assure you, I will keep doing everything I can to get any and all of your issues resolved. Let me know if you have any other questions or issues going forward. | |
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