|
Home | Reviews | Speed Test | Tools | News | Forums | Info | About | Join |
I've been a Mediacom customer for nearly 5 years. I've had their gigabit service for about 18 months. I have had nothing but problems from the onset. Their service is constantly experiencing issues ranging from frequent severe packet loss to just complete loss of service. This occurs on average, and I'm not exaggerating, at least twice every week, and that's a GOOD week. Their tech support is utterly worthless. The people they hire to answer their support calls are completely unknowledgeable and just read the scripts on their screen. None of them have a clue about how their services actually work and what might actually fix issues that may arise. 90% of calls end in the support rep "sending a signal to reboot the modem" which is not going to do anything to fix an issue outside of the home, and which could be easily accomplished by simply unplugging the modem for a few seconds and plugging it back in. 9% of the calls end with the support rep scheduling a tech visit, with the threat that if nothing is wrong, they're going to charge you for the visit. 1% end with the support rep hanging up because they have no clue what they are doing and when you ask for a supervisor so that you might try to get someone that can at least pretend they are competent, they panic and just hang up. For us customers that know a thing or two, talking to the idiots on their support staff will usually lead to banging your head on your desk out of frustration. Their field techs are not much better. Most of them just cut off cable ends and crimp on new connectors, replace connectors and splitters, replace cables, maybe even swap modems, and then say they will escalate the issue to some team that apparently does not exist, because this never results in ANYTHING getting fixed. Of the techs that have visited my home in the last 18 months since I've had gigabit service, only ONE has done anything that even had a chance of resolving issues - he replaced drop from the pole to my house. All the others have been useless and simply wasted my time spent babysitting them. By this point, every cable, every splitter, every filter, every connector, all hardware... EVERYTHING has been replaced repeatedly. It's about time Mediacom acknowledge that the issues ARE NOT ON MY PREMISES. But they won't. They simply will not do anything other than roll truck after truck to come waste my time, replace BRAND NEW cables, replace BRAND NEW connectors, replace BRAND NEW splitters, and then blow me off with yet another bogus escalation. The ONLY way to get real support is by sending a private message to MediacomChad here on this forum. And while I appreciate the help he has given me over the last several years, unfortunately he can only do so much. If nobody that actually has the power to fix things cares to do so, nothing will ever get fixed, and that's where things stand now. It's to the point where I'm just not going to bother reporting issues because Mediacom is just going to waste my time babysitting yet another worthless technician while he walks around my property frantically trying to find something new to blame (they never can, which is when they decide to "escalate" it). The most infuriating part is, Mediacom is just fine with all of this. They have NO incentive to fix anything, because they know I have no choice but to pay them every month - the only alternative available to me is AT&T Uverse with a max available speed of 50Mbit, but they can barely deliver anything over about 10Mbit if I'm lucky. Fiber is supposed to be coming to me soon (not soon enough!), and the day it does, Mediacom's service will be terminated, PERMANENTLY. Update July 2023: So I was fortunate enough to finally get AT&T fiber internet in July 2022. I wanted to wait a year before making my final update on this review. I got fiber. Mediacon service was immediately TERMINATED as promised. In the last 3 years I had Mediacon after posting this review, the service only got worse. It got so bad that I put myself on the Starlink waiting list in February 2021. I got my Starlink kit in November 2021 and set it up as a backup for Mediacon, and it ended up getting used at least once per week. Sadly, it ended up being my primary connection from March to June as Mediacon just became absolutely unusable and nobody was interested in resolving the problem. They just wanted to keep sending techs who would do nothing but replace cable ends and splitters. The issues were NOT on my premises, but they had absolutely zero interest in diagnosing issues further up in their network. Mediacon will NEVER get my business again. And I warn everybody who I know is looking to buy/rent a new home to make sure Mediacon is not the only high-speed option available. Oh, and a big FU to Mediacon for the 8 years I had to suffer your BS. member for 8.5 years, 2549 visits, last login: a few hours ago updated 238 days ago
I ordered the $49 a month plan, it ended up being a $79 a month plan. They said because they could not pull a credit report on me so the price was increased. I just purchased a house the month before I ordered the service, the lender had no problem pulling my credit report which was a 740! The pricing on the order was wrong from the start and still is wrong 1 year later. The installer and the installation went smooth. I'm not sure what brand the equipment is. There is no other choice of ISP in my zip code. There is non existent tech support, only sales people answering the phone constantly trying to up sell the plan. I am unable to get a speed test from DSL Reports with any of their tests, it won't even do a ping test! Use this company only as a last resort. member for 11.7 years, 50 visits, last login: 46 days ago lodged 1.8 years ago
I have had nothing but problems the entire 3 Years that I have dealt with Mediacom. The Support team is worthless. There is literally ZERO communications between any of the different departments. Support will tell you 1 thing, and Techs will tell you the opposite. I will at least say Typically the techs themselves are very nice and at least try to be helpful, though I have had a couple bad ones. It is literally impossible to get a stable upstream connection with Mediacom. This has been going on, on and off for Years, and instead of trying to work with you to get to the bottom of things they will instead blame all of your equipment until you bankrupt your self replacing everything you own. I have bought new ethernet cables at least 3 or 4 times, I have bought 2 separate modems and a new router. I have bought 2 different ethernet adaptors, and 2 different ethernet switches. I have 3 computers all wired and it doesn't matter what configuration I have them in, Switch, no switch, router, straight to modem, nothing changes. But they don't care. It's still somehow on my end. They don't understand the definition of "Intermittent". If the problem isn't occurring right that second or why some one is here they just make you seem like a crazy person. Like I'm wasting my time just making things up?? And the best part about that is it can some times take a week or so to get some one here so If I can't get some one here as issues are happening then how Will this ever get solved? I was charged for months without realizing it for a Mediacom modem I didn't have. Never reimbursed. I get charged fees for every tech visit that is made, even if the tech tells me that maintenance is currently working on issues. Like if maintenance is still working on things then like that counts as an out of my home problem does it not? Fees are supposed to be for problems within my home. I've had them tell me I'd be reimbursed for downtime that I have had, only to come back later and tell me that they changed their mind. There's a specific support person as well that's always super condescending and will try to intentionally push your buttons. All in all, everyone at Mediacom makes you feel like YOU are the problem, and don't have any desire to actually work with you to resolve things. My livelihood relies on stable upstream and no one cares. I can't plan out anything ahead of time because I am at the mercy of my internet. I've had sponsor and charity events that I have had to cancel because the internet was bad at the time. They'll just say "Well you can get Business internet". And Yeah sure I could get Business internet if I would like to have 1/3 of the speed for double the price. They are milking me for every penny that I have and just don't care. Avoid Mediacom if you can if you value your sanity, and mental health. Edit March 2022: So I've continued to deal with upload issues. I think I maybe can make it like 1 or at most 2 months a year without having to be in contact with mediacom. Things keep getting "Fixed" and nothing changes and then something new pops up and It's just a never ending loop of being jerked around. I was however finally after asking and being ignored NUMEROUS times by various support people given 2 credits to my account (Hooray?). It has just seriously been the most negative experience with anything i've had in my life. I seriously can't recommend against them enough. Edit 2 April 26 2022: Issues have not been fixed. Sitting at about 1/6 of what my upload should be. Been idk how many months at this point. I feel like the Supervisor has been super helpful in trying to get this resolved but I definitely feel like it isn't the norm to have a direct line to the supervisor. So If I'm having all of this trouble while dealing directly with the supervisor then I can't imagine how any one would ever get anything fixed through regular support. Maintenance has been called in to look into the issues at least 4 or 5 times, and still haven't figured out why this is happening. Since my income is dependent on stable upload I'm actually having to consider moving out of Mediacom's area in an effort to get stable internet for work. member for 3.4 years, 49 visits, last login: 1.3 years ago updated 1.8 years ago
Mediacom is a horrible company who uses shady sales tactics to entice new customers. They give new customers low rates for a year, but be warned once that year is over they treat you like trash. They do not care about their loyal customer base. They tricked me into signing up for a 300mb/s internet plan for $59.99/mo and told me after a year I can call them to keep the same rate. After the year passed I called Mediacom and they essentially told me to screw myself and they are raising my bill to $89.99/mo. I contact Mediacom through phone, email, and social media and same results. In fact Mediacom legit blocked me on Facebook! They do not care about their current customers. They respond to these reviews with generic responses and never resolve or satisfy issues. You are better off selling your soul to the devil himself! Seriously just look at all of these negative reviews! Donât use Mediacom try a different provider at all cost! Everyone who has been tricked into shady sales tactics by Mediacom should file a complaint with The Federal Communications Commission (FCC). Iâve contacted MediacomChad on here but as of this writing I have not gotten a response. I called Mediacom to cancel service and my service will be cancelled in the next 6 days unless I can get a satisfactory resolution which I doubt will happen. member for 2 years, 5 visits, last login: 2 years ago lodged 2 years ago
Mediacom has been an almost consistent nightmare. They ignore requests to apply credit for months long problems, the support dances around the problems, consistently trying to blame you own equipment even after you pay money to replace equipment. Ive spent over $100 so far replacing things to prove to them that it is not my equipment and still getting blamed. It doesn't matter how many times they send a tech out to say there is nothing wrong at the house, they'll still insist on sending tech after tech after tech to the house wasting everyones time, when the problem is clearly somewhere else on the line. Its been miserable. The only reason I don't give support the lowest rating is because some how my support experience has been better than with Cox communications who would be an easy 0. member for 5 years, 13 visits, last login: 3.8 years ago updated 3.6 years ago
I had their 100/10 internet, Phone, & Basic Local TV (15+ channels) I was originally paying $89.00 a month during my 2 year contract. As my contract was up, my bill SHOT up to over $130.00/month. I called their retention department and this is what they could offer me: - Internet 100/Phone/Basic Local TV: 2 year contract; 90.00/mo (1st Year)- $110.00/mo (2nd Year) & Modem rental and Tax- -Internet100 /Phone: 2 year contract; $110.00/mo +Modem rental and Tax- -Internet 100: 2 year contract, 91.00/mo +Modem rental and Tax- {sarcasm} GREAT RETENTION DEALS!! {sarcasm} They could not do any better on the price, so I canceled my service. Now I'm with a local provider, same Speed (100/10) Dual Bonded ADLS lines for $49.99/mo, Free installation & Free Phone service... NO CONTRACT, NO MONTHLY EQUIPMENT RENTAL FEES -- If you have ANY problems with your Mediacom service after normal business hours, don't bother calling customer service, you will get someone from another country, with a very heavy, hard to understand accent, and they talk WAY TOO FAST! Mediacom only offers 'special bundled deals' for NEW customers, but after your contract is up... look out the price will sky rocket. member for 21.8 years, 7556 visits, last login: 1.3 years ago updated 4.3 years ago
I got a promo to go from the 200 mbps plan to the 1 gig plan for 20 dollars extra a month for a year. so I am paying 115 a month. I am using the provided cable modem/router combo that Mediacom provides for a fee of 12.50 a month. It is a Technicolor CGA4234 DOCSIS 3.1 I cant get near the 1 gig speed Attachments: member for 22.2 years, 50 visits, last login: 4 years ago updated 4.4 years ago
Ordered 500mbps package in January and have not had consistent service at any point. Sure the speed tests show high speeds but that means nothing when you cut out/disconnect every 20 seconds to 5 minutes. Have not been able to play or enjoy any games for any of the consoles I bought since my wife and I moved into our new apartment. Techs have come out multiple times and they all leave thinking the problem is solved because the speedtest shows 500 twice in a row. They've told me so much is wrong with my service that I have no idea what could be causing the issue at this point. I've been told there's too many customers on my node, utilization in my area is high, lines need to be replaced, my modem wasn't on an active outlet, you name it. I've bought different routers but still having the same issues. Avoid if possible if you're in Davenport IA and you play(or plan on playing) any online multiplayer games. Wish I didn't spend hundreds buying new consoles and a pc for my wife and I that we will probably never get to use. member for 4.8 years, 1 visits, last login: 4.8 years ago lodged 4.8 years ago
Currently have TV(TiVo)/Phone/Internet. 100mb/10mb w/ 999gb data cap. Basic phone package. Just about every premium services for TV. Compared to our previous ISP, CenturyLink, Mediacom has been a godsend. That's not to say we haven't had a fair amount of issues with our current service. Main difference is, with Mediacom, our issues do get resolved in a relatively timely manner whereas with CenturyLink, would go months before their "techs" could locate the problem. Calling tech support can be a hassle. You're more likely to get someone who sounds like they are reading from a script and has no idea what you're trying to say to them but, if you're lucky, you'll get someone who knows what they are doing, willing to take the time to help as best they can, and if they can't, instead of pawning you off on a tech service call, actually transfer you to a higher tier of support in hopes of getting the issue resolved then rather than a week or two later, which is usually how long it takes to get a tech out here. However, online chat support, as well as the forums here on dslreports, are great places to get help. In fact, thanks to MediacomChad from the Mediacom Forum on this site, we have had plenty of issues resolved much quicker with his help compared to when calling tech support. Really wish they've allow us to add to our Data Cap without having to upgrade to a higher tier of service. We don't need the faster speeds, but could certainly use the additional data. Attachments: member for 11.5 years, 651 visits, last login: 15 days ago updated 5 years ago
Constant problems, mostly denied, never fixed. DNS issues, complete outages, intermittent outages of several seconds to several minutes almost EVERY SINGLE DAY (monitored and recorded by pings to popular sites each second). Decent speeds when it works, but if you need reliable internet, or are trying to use it with VoIP or video for work-at-home, you will be extremely disappointed. Dozens of complaints, no resolution. Truck rolls required after cursory phone debug, and the wait time is usually about 1 week (and no, you often don't have internet during that week). The techs who come out will regularly and openly complain about how management does not care, and share horror stories with you. I can't imagine it being much worse. member for 8.6 years, 55 visits, last login: 2.4 years ago lodged 5.3 years ago |