dslreports logo
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



Mediacom page on DSLReports
Six Month Rating

Reviews:
bullet 622 reviews (204 good) (253 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by UHF See Profile

  • Location: Independence,Buchanan,IA
  • Cost: $70 per month
  • Install: about 1 days
Good "Fast, reliable"
Bad "No pricing information on their website"
Overall "It's fast"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·Callcentric
·Dish Network
Smooth sailing so far. There's been two outages, both fiber cuts that also affected other providers in my area, so not Mediacom's fault. I'm generally able to get the advertised speeds, or very close to it. My cap is 2000GB

member for 12.8 years, 5490 visits, last login: a few hours ago
updated 24 days ago

Comments:

MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121

Great to hear!

I'm happy to hear everything is working for you. If you ever have any questions or concerns feel free to contact me here.

your name

@mchsi.com

not Mediacom's fault?

"not Mediacom's fault" ? That's what they've been saying to my family for YEARS...

They FORCE you to call for service trouble over and over again and THEY CHARGE YOU EVERY SINGLE TIME and say "it's not Mediacom's fault" as OFTEN as they can, because whenever they don't 'find' a problem at your house, they BILL YOU $100 every time they come out.

Anonymous
Premium
join:2004-06-01
IA
kudos:2

Re: not Mediacom's fault?

The service fee is $25 and it's not charged every time.
--
I speak for myself, not my employer.






Review by Pylor See Profile

  • Location: Bettendorf,Scott,IA
  • Cost: $63 per month (12 month contract)
Good "Help via the broadband forums and the forum rep MediaComChad"
Bad "Phone talk with techs who don't seem to know their jobs"
Overall "Once repairs were made and I took it upon myself to research and apply solutions, service has been solid."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My initial package was Internet only, at 25/2 and cost 74.95/month, using my existing Motorola cable modem. That was upgraded to 50/5 after talking with MediaComChad. I had a problem with frequent disconnects. MediaCom tech came out and pulled a new line from the pole to my house that greatly improved my signal but didn't do away with the T3/T4 modem resets. It took lengthy research on many different forums to find that there was a known problem with Motorola Surfboard modems and timeout resets, so I purchased a Zoom modem that was touted to not have that problem. Since doing so, I have had very solid service. Last month (February 2015) I called the 800 # for information on possible upgrade to the 100/20 package and was surprised to be offered that level for $65/month for one year, followed by an increase to $70/month thereafter. I'm now getting consistent 90/20 except for occasional problems with the Geneseo, IL MediaCom server. (They drop to 5Mb download every month or two for reasons unknown to me, perhaps during nighttime maintenance.)

Overall, my experiences with MediaCom have been positive and interactions with Chad and visiting techs even more so.

member for 212 days, 101 visits, last login: a few hours ago
lodged 25 days ago

Comments:

MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121

Mediacom Review

Hey there Pylor, thanks for posting a review! I'm glad to hear that things have been spot on, though I can definitely lend a hand whenever needed. If you notice any more random and intermittent drops in speeds, just let me know and I can see if we can pinpoint any kind of cause for that.

Review by CappinHoff See Profile

  • Location: Des Moines,Polk,IA
  • Cost: $110 per month (2 month contract)
  • Install: about 5 days
Good "Good speeds and even an increase in upload."
Bad "Nothing yet"
Overall "Good deals if you talk to the right people."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Updated **2/20/15**

Just got a new package that went from Prime to Prime Plus or 15/1 to 50/5 for. Included a DVR as well as the three services. For $60 less than the current bill.

member for 8.2 years, 1169 visits, last login: a few hours ago
updated 34 days ago

Comments:
Maitri

join:2012-09-16
Springfield, MO

Modems

The modems do that because Mediacom is too cheap to buy new ones. They just refurbish old models that others return and reuse them. Welcome to the cheap side of the Internet!
CappinHoff

join:2007-01-05
Des Moines, IA

Re: Modems

They don't buy them anyways. They lease them. So that's a little different. Since it's a phone modem anyways, there isn't much of a selection.

Tars

@mchsi.com

Re: Modems

They also DISABLE most of the features on their equipment before giving it to their customers... MEaning, their boxes are CRIPPLED if you are electronically literate...
CappinHoff

join:2007-01-05
Des Moines, IA
Reviews:
·Mediacom

**5/17/13** review update

**5/17/13**
So the same issue is still there, the modem. Everything else works great. Just the disconnecting of the modem under load. Signals are fine.

From what I gather the phone modem can't handle high bandwidth usage. Since I game and stream with netflix and other various online services it just can't handle it. Resolution..... get another modem dedicated solely for the net.

It's ridiculous that I have to do this at my expense. They need to get better modems that can withstand high bandwidth usage.

MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121

Re: **5/17/13** review update

I do apologize you're still having this issue. I would like to try and get this taken care of for you. Please private message me.
CappinHoff

join:2007-01-05
Des Moines, IA

Re: **5/17/13** review update

It's not your fault. I blame RCA in reality.
CappinHoff

join:2007-01-05
Des Moines, IA
Reviews:
·Mediacom

Irritated and unhappy

Very long time customer that was very happy with service until September when the unneeded data caps were instituted to all customers.

Not really understanding why customers that had previous accounts got lumped into the data caps? We were told we'd be unlimited since we had accounts from before. Then out of no where that changed. I've heard and seen the reasons, but let's be honest it's not about lack of bandwidth. Since it's been stated that only %3 of accounts actually go above the allotted cap. Why should customers in good standing and long time customers be forced into something unnecessary?

I know I'll be told to upgrade to a bigger package, but that means paying more for something I and others should have to pay for. It's not really fair to customers who have been overly loyal to a company that shows little loyalty, only thinking about the $$$.

Something needs to change and it needs to change fast. Many were happy with being grandfathered into the caps since you had an account before a certain date you retained your unlimited cap, but now it's not that way and people are unhappy.

RyanThaDude
Indiana's No. 1 Zero

join:2004-01-24
Walkerton, IN
Reviews:
·Mediacom

Re: Irritated and unhappy

Sadly, this is becoming a trend with ISPs, and it sucks. We all know this is a "because we can" thing and has nothing to do with bandwidth, but an easy way to grab extra cash from people who they feel are "abusing" the network. I'm sure they're also using this to keep us on CATV. Of course, being known as a rural provider, they know that most of us have limited or no other choices. Maybe we should all move to an area that uses fiber (Google!)
CappinHoff

join:2007-01-05
Des Moines, IA
Reviews:
·Mediacom

Re: Irritated and unhappy

The big clincher here is only %3 of all the Data customers ever go over that limit. On top of that Mediacom is one the highest grossing ISP's. As for google, they have caps(soft), and they are instituting hard caps soon. I think eventually Mediacom will redact their caps just like Comcast did.
CappinHoff

join:2007-01-05
Des Moines, IA
Reviews:
·Mediacom

Better than last update

Things are working flawless with the occasional hiccup but it's fixed rather quickly. Only thing still bugging me is the unneeded caps. I wish MC would have thought about long time subscribers rather than their bottom line. 20+ year subscriber and put into caps isn't how you go about things.






Review by kars85 See Profile

  • Location: Ames,Story,IA
  • Cost: $89 per month (24 month contract)
  • Install: about 3 days
Good "Good Customer/Tech Support - it's helpful if you have at least some knowledge"
Overall "Give them a chance"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I have been an ultra high speed internet customer for almost 2 years. Go into any issues you're having with your service with an unbiased mindset and help them help you. Familiarize yourself, even if just a small amount, with the product you're buying and it will help facilitate support calls in a HUGE way. Understand, or ask before the installer leaves, some simple questions like what ping means and how to access read the logs of your modem.

member for 3.2 years, 13 visits, last login: 47 days ago
lodged 77 days ago

Comments:

Review by wth See Profile

  • Location: Iowa City,Johnson,IA
  • Cost: $46 per month
Good "Steady speed 24/7"
Bad "Nothing at this time"
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Did not rate Pre sales/install since I have have been on this cable modem the past 11+ years B4 Mediacom purchased the system. Node was upgraded in 10/07 to regain top speed during primetime, and has been steady since. In Sept '08, they increased the speed from 8/768 to 12/1. Big upgrade at the headend in Aug '11 fixed all speed issues. Speeds were increased to 15/1 in 2013. Monthly cost does not include modem rental fee of $5/month, as I own my own modem. Speed increased to 15/2 on 6/1/2014 for n/c.

member for 13.1 years, 6665 visits, last login: a few hours ago
updated 93 days ago

Comments:

MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121

Support

I'm happy you are satisfied with your Mediacom service. If you ever have any issues or have questions or concerns feel free to let me know.

MediaCon

@mchsi.com

Re: Support

[Mediacon, if you can message me your account or phone number I can check the availability of Ultra 105 in your area.]
ERIK RENY
14916 N RICHLAND LN
CHILLICOTHE, IL 615239289
8383911880014947

Since i'm not a member of dslreports just mssg me back in the thread of what is available. i really dont want 3 yr contract for commercial account as i am not sure i will be in the area in 3 yrs. my job could move me at a moments notice if they choose. thanks for your help.
And yes, the online beats the human factor by far. so kudos to you all in the Gulf!!!

Review by krypt0 See Profile

  • Location: Midwest
  • Cost: $80 per month (24 month contract)
  • Install: about 14 days
Good "Good Download Speeds"
Bad "Nothing major"
Overall "Above Average"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

This is for residential internet service only.

Good download speeds, finally decent upload speeds (2ch upstream bonding)

Hardware (All customer owned):
1. Motorola SB6141 (primary)
2. Motorola SB6121 (backup)
Data Limit (monthly in GB): 2000
Provisioned Speed: 150/20M
Received Speed: 160/25M

»www.speedtest.net/result/3835479 ··· 9069.png

member for 11.8 years, 225 visits, last login: 2 days ago
updated 162 days ago

Comments:

MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121

Service

Please feel free to reach out to me if you have any questions or service issues. I will be happy to assist you as best I can!

Markusmo

@50.81.100.x

Re: Service

I live in Hermann and are they going to fix the internet problem in the area ?

Review by Technicholas See Profile

  • Location: Winterset,Madison,IA
  • Cost: $85 per month (24 month contract)
  • Install: about 3 days
Good "150 MB Down and 20 MB Up"
Bad "None so far"
Overall "150 MB Down and 20 MB Up is great"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)

My Other Reviews

·CenturyLink
I used to have Centurylink service 12mb/896kb since 2002 I moved into a area that had Mediacom and Centurylink could only offer me 7mb/896kb I signed up for the 105mb download and 10mb upload and love it, MediacomChad helped me through the process and I appreciate him for helping me through the install process and making sure everything looked good before after the install. I get around 105mbps-120mbps on average download, and 10-15mbps on the upload no slowdowns etc. They provided a Thompson modem. I am finally glad to get off DSL and on to something that is fast and doesn't lag when I get all my devices on the service.

Service has went downhill use to be great

1/2/13 Update : Not getting the speeds I am paying for 6mb at 7pm at night. Tech support has been reluctant to fixing the problem.

9/24/14 Update : Running great 8 downstreams bonded getting around 170/10mbps.

member for 4.3 years, 820 visits, last login: a few hours ago
updated 183 days ago

Comments:

MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121

Ultra 105

That's great to hear everything is working well for you Technicholas. If you do need anything else moving forward don't hesitate to contact me here and I would be happy to further assist you.
Technicholas
Premium
join:2010-11-11
Winterset, IA

Re: Ultra 105

This is what I appricate about Mediacom your on and active on a Saturday at 11:23PM at night (CDT) appreciate it again MediacomChad!

MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121

Re: Ultra 105

You're welcome! I'm happy I can help.

Review by iowaboy See Profile

  • Location: Fairfield,Jefferson,IA
  • Cost: $49 per month (12 month contract)
  • Install: about 2 days
Good "Fast connection"
Bad "Cost "
Overall "Fiber available here within city limits but Mediacom extends out to those ourside"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)

My Other Reviews

·Windstream
·WildBlue
09-18-2014 After being away from Mediacom for a few years and changed to local Telco DSL which provided better reliability at that time along with better speeds for download and upload. Since then we had moved to different city and had signed up with National Telco for 2 phone lines plus DSL. Didn't know that Mediacom did service outside of city limits where we now lived. After fighting with the National Telco over DSL speeds for over a year did call Mediacom to sign up for Internet only. From call to installation was 2 days. Right away speeds are where we can use Netflix and watch Youtube videos and listen to music all day long without any issues. Did for about a week had a issue with speeds dropped lower than what was ordered but not to a level that really would notice without checking Speedtest.net. Made contact with Mediacom Tech here on DSL reports and after rebooting modem about 7 times over and over the modem did draw a file that allowed the speeds to go back to original levels.

The reason for this updated review is that Mediacom has come a long way in trying to make things right for the customer. The reasons for us leaving a few years ago and has been fixed. The speeds now being offered are great. So far we have not reached the caps so I can not say anything about them at this time. At the moment if someone has a issue I highly recommend that they contact one of the techs here on DSL Reports. They will do everything within their powers to make it right.

11-7-2007 Still the best for the money available. Loss of movie channels to make room for more channels is not being received very well, even by me. My connection for internet seems to be very strong and have very few down times. Usually when internet down Mediacom gets someone on it real fast. DSL is offered in this community but the cost to speed level is quite high and htye do not offer any speeds close to Mediacoms 8000/512. Other communities have more to offer so for them offerings are more matched to each other. For me Mediacom is still the best.

5-4-2007 So far still the best for value here in this small town. DSL is available thru the phone company, but still not up to Mediacoms standards. I have had no problems with my connection and it has always been there for me and all the computers we have connected to the line (7).

10/30/2006 I still go with what I have said before. I still get great speeds except when AT&T has problems. I still say compared to the local dsl cable is the way to go. The local phone company now offers tv along with their broadband (if you call 768/256 any speed for$55.95 a month fast) I have done alot of work on internet problems for those unlucky to mhave the local dsl and after they see what my speeds are they switch over to Mediacom and are real happy so far. When i compare the spped to cost ratio between dsl and cable here where I live cable still wins. When the phone company gets their heads straight and really offer real speeds for the price then maybe cable will have a challenge but till then, what can I say, cable wins. ( I also get the phone company's goat when they try to get me to change and I pull out my speed tests for days and evenings and they can't beat Mediacom :>) each person has their own tests and prefrence so compare before you buy.

12/15/2005 Speeds, both up and down for me have been great. A constant 4600/243 all the time. It may be that the node is not overloaded. Tech support has answers the line within 3 minutes and has always been very courtious and answered my questions. When techs have had to do a onsite they were fast at finding the problem and were always interested in my observations and any data that I may have. The only other broadband in my town can't even compare on speed and price. Mediacom remains the most cost effective media here.



Customer service and tech support very friendly. The only time that service techs had to come to the house they were very friendly and effiecent. Even took time to look at the information (tracerts, modem speeds and signal), and checked all connections at pedistal and splitter. Even helped me find the source of abnormal current on the line (bad digital converter) so another tech did not have to make a trip. I was on dialup before moving into mediacom area so speed is very thrilling.

We had Direct TV before and really miss it since we were getting all channels available for the same price as we are getting now for all digital with Starz package. So my family feels that this price could be alot better and feel the tv portion is over priced.

As far as the internet part the price may be in line as before we had 2 phone lines and 2 isp's which put that cost at $60 a month.

I have sent others to mediacom for internet and would advise anyone to sign up for Mediacom Online services.

Update:4/30/2004= Remains a fast connection 236 up and 2695 down on the average for me. The one time that I had to call tech support they were very friendly and listened to what I had to say. They even sent a repair crew out and they found problems with the line up the road which cured all the problems with disconnections. I still would recommend cable to anyone in this area as it has the best cost/benefit ratio available.

Update:12/11/2004 Service remains good. Had trouble last weekend with loss of internet and slow speeds. Tech support was very helpfull and polite. Had a bad modem and router which I had replacements here at home already. Speed picked up after a few restarts and everything back to normal if not even better than before. I am running 7 computers on this line through a router and even with the kids being online and my downloading linux iso's my speeds remain aroung 2850 down and 236 up.

member for 11 years, 2239 visits, last login: 7 days ago
updated 189 days ago

Comments:

BJG

@173.29.89.x

Mediacom quality vs price

Regarding TV, how would you compare Mediacom with satellite? Like many, I'm trying to sort out the value propositions of Mediacom, DTV and Dish.

Review by Bbrown49 See Profile

  • Location: Ankeny,Polk,IA
  • Cost: $40 per month (24 month contract)
  • Install: about 5 days
Good "Quick set up and quick service"
Bad "None thus far"
Overall "Good service for the money"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I ordered the service thru a mailer. Mediacom telemarketers had to call me after completing the mailer to get the special they were running. (1/2 price for 3 months) I could not call them after getting the mailer to get the rate. I received a call on Thursday and set up the install for the following Monday AM. No one came so I called Tuesday AM early and set up the install for the following Wednesday. 2 hours later the tech was at my door(Tuesday). Where the mix up came from, nobody knows. I had previously purchased my own modem and the tech had me up and running in 20 min. Everything, including e-mail, worked. I am getting 2 meg download and 135 meg upload

Update - I ordered the service via MediacomChad. Asked for the 12 meg service and was told they had a special $30 for 12 months the first year, $40 a month the second year. Was contacted about 5 days later and tech guy came out the following morning and got me set up. My speed tests on the service showed between 4 and 5 meg download and .5 meg upload. I then learned the base internet service is 4 meg with bursts to 12 meg. The next service higher, Prime, was 15 meg download and 1 meg up and was rated for that. It would cost $10 more per month the second year. I upgraded to this service and have consistently had speed tests over 15 meg down and 1 meg up.

Update - My 2 year contract was about to expire so I contacted MediacomChad. He had a retention person contact me and I was able to get a good promo price plan for $30 for 1 year and $40 for the second year for the same speed I had. No interruption in service after accepting it. I did have to contact MediacomChad afterwards to correct a minor billing issue.

member for 14.4 years, 3773 visits, last login: a few hours ago
updated 192 days ago

Comments:

MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121

Service

I am glad everything is working good for you so far!

Let me know if you have any issues going forward and I will be happy to help you.

Review by djbrettb0 See Profile

  • Location: Ames,Story,IA
  • Cost: $50 per month
  • Install: about 5 days
Good "Finally, Mediacom has comparable offerings to satellite."
Bad "Internet. I've bent over backwards to resolve peak speed issues, yet the company still seems to think it's my fault."
Overall "Mediacom isn't as bad as Comcast, Time Warner, etc., but they aren't perfect either."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

In the Des Moines metro, Mediacom is the best because they do not encrypt regular HD cable channels. This enables HDHomeRun users like myself to enjoy our streams, which we pay for, without interference (digital encryption). Many of the channels they deliver to our homes are not rate shaped (re-encoded) at all, though some are. Still, while not as great as DirecTV in terms of picture quality, Mediacom provides an acceptable picture quality.

Internet, on the other hand, is great during the day. My full 100mbps. At night, I've seen speeds as low as 14mbps. I really hope Mediacom can resolve this issue.

member for 6.7 years, 826 visits, last login: 41 days ago
updated 252 days ago

Comments:

MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121

Slow speeds

Hello djbrettb0 See Profile,

I've taken a look over your modem and I'm not really seeing an issue as to why you would experience such slow speeds at night. Utilization for your area spiked at about 85% 6 days ago but is primarily below 45% so that shouldn't be causing your issue. There is a slight upstream SNR issue for you and it looks to be an area problem. If you would like to further troubleshoot the speeds you can send me a private message when you're seeing these speed problems and I will further troubleshoot with you while it's happening.
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSuppor ··· Support/