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Review by Hylas 
member for 11.7 years, 356 visits, last login: 5 days ago
lodged 25 days ago
 Bettendorf,Scott,IA
 Business customer Contract price not specified.  about 5 days "Rock Solid. Only Down once and they sent a truck within 4 hours on a Sunday night." "My company only pays for 10mbs service" "Better than I expected when I had to move to the Midwest."
| Pre Sales information:
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Could be worse! I was expecting poor connectivity out here in the boonies, but I've got a rock solid if only 10mbs service.
Comments:
  MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Service I will be happy to help you with any and all service issues you are having. Feel free to send me an IM with your account or phone number and I will look into you issue(s). | |
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Review by JTR
member for 323 days, 43 visits, last login: 11 days ago
updated 31 days ago
- Carbondale,Jackson,IL
- $63 per month
- (24 month contract)
- about 3 days
- "Better than DSL, speedy, cheap (while on-contract)"
- "Installation wasn't done correctly, speed can sometimes drop below advertised during times of heavy traffic"
- "An excellent alternative to DSL, as long as you're willing to deal with possible issues."
| Pre Sales information:
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I used Verizon DSL (later bought by Frontier) for about 5 years, then in May 2012, I finally got fed up enough and switched to Mediacom. The tech screwed up the install (left/attached a filter/trap on the line that was failing and for the wrong service area), which caused issues for around a month before another tech took a look at the line and fixed it.
I ordered the 20/2 tier (bundled with phone/voicemail), and usually max out at 28/2.8 on tests, so I'm highly satisfied with that. Even after speedboost wears off, my speeds are still usually over what's advertised. On the other hand, during high traffic times of day, my speeds will dip down below advertised.
The supplied modem was an Arris combo DOCSIS 2.0 voice/internet modem with a built-in battery, but that failed within a few weeks (probably because of the line issues). The replacement one is also an Arris DOCSIS 2.0 voice/internet modem, but without the built-in battery.
Overall, I'd say I'm very satisfied.
Orig review date: 8/29/12
Update: 9/10/12
With the students back in town, speeds have dropped by quite a bit. I'm seeing ~25Mbps with speedboost, and as low as 16Mbps during peak times. Still decent speeds though, and Cdale has a backend upgrade planned within the next few weeks for more capacity, so hopefully my speeds will return to their former glory.
Update: 3/7/13
Speeds are fine. Service is pretty good. I sometimes see short (~15 minute) outages around midnight, but I'm not sure if that's my fault or Mediacom's fault. 30Mbps still isn't available here. I've used 170-250GB per month without any issues. Like many other DSLReports members, I see terrible speeds to YouTube's primary cache servers in the evenings, but that seems to be Google's fault, and it can be (hackishly) fixed with a simple firewall rule. I can't think of anything to complain about, other than the lack of the all-digital upgrades that were promised ~7 months ago.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Service I am glad the service is working well for you! Let me know if you have any questions or issues and I will be more than happy to address them for you. | |
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Review by TheRogueX
member for 10 years, 578 visits, last login: 23 days ago
updated 38 days ago
- Springfield,Greene,MO
- $80 per month
- about 3 days
- "Fast and fairly stable connection"
- "Price, punishing fees for cutting the cord"
- "Service is good, but the price is almost insulting"
| Pre Sales information:
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Ordered on Monday, installed by Wednesday at 5pm. Fast (for the region) and reliable so far. I've never really been disappointed in Mediacom, though I wish they would update to DOCSIS 3 speeds in my area. Someday, I'm sure.
Ordered the VIP Pak, with 15/1 (though I get around 12/1.5, no complaining), digital cable, and VoIP for $89.95/month for 12 months. Pre-VoIP install I was given a Motorola SB5100 modem; not sure what I'll get when VoIP is installed on Monday. Knowing Mediacom, it will likely be an Arris.
Overall, the order process and install process was painless. Hopefully the service is as reliable as they've always been for me in the past.
UPDATE: Phone installation was painless last week. Moved me to an Arris TM502G. The 15/1 speed tier actually gets me over 16/1.3 with bursts of just over 20/1.6. It's FAST compared to what I'm usually used to, and I'm happy!
UPDATE: Here we are some 7 months out. I've had serious connection trouble on multiple occasions, had my modem replaced 3 times, and am gradually losing my patience. Nothing as fast is available in my area, however, and even though DSL is much more reliable, it is also more expensive and I *hate* AT&T.
UPDATE: 3 years out now. Have experienced the 50Mbps service but dropped back to the 20Mbps service once the promotional price expired. Service is strong and fairly reliable, running on a Cisco DPC3000 DOCSIS 3.0 modem. Very disappointed with pricing, however, as once we removed cable TV and phone service we were told we had to pay a $15/month 'High Speed Basic' fee ON TOP of the $59.95/month service fee and the $5/month modem rental fee. This fee feels like a cord-cutter punishment fee. Also, the price is insulting once you see the sorts of promotions that they're giving out to new customers and existing customers who are adding internet. It's almost enough to make me want to switch, but lack of competition means there's nowhere to go (AT&T hasn't bothered to install U-Verse in my neighborhood, though hilariously there is U-Verse FTTP DIRECTLY across the street). Yay noncompetitive duopolies!
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Review by Gentoo
member for 60 days, 19 visits, last login: 29 days ago
updated 41 days ago
- Murphysboro,Jackson,IL
- Contract price not specified.
- about 7 days
- "Amazing speed and decently low latency"
- "The Cisco DPC3925 Modem is Horrible and there TV offering isn't the greatest."
- "Better than DSL"
| Pre Sales information:
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I got have the 30/2 service and two HD Receivers. The installation went smooth ,they came out a week later and re-ran the whole house with new cable. He installed two Motorola boxes and a Cisco DPC3925 Modem/Router.
The speed of the line is amazing, I get above my advertised speed and with the speed-boost, I've seen it reach 70 down directly plugged into the modem. Overall I am very satisfied with Mediacom.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Service Thank you for the kind words! Let me know if you have any questions or issues going forward and I will be more than Happy to assist you however I can! | |
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Review by (hidden by request)
(review was emailed from domain mchsi.com)
lodged 71 days ago
- East Moline,Rock Island,IL
- $69 per month
- "Rarely an outtage"
- "Technical Support"
- "Would be nice to have more competition in this area"
| Tech Support:
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(ratings match consensus)
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Mediacom Chad,
A friend gave me your contact info to report the issues I had with Mediacom
(Illinois) 2 days ago. At their request, they wanted to upgrade my modem
for "free." The modem came with instructions to call their tech support to
have it provisioned/activated. I already have a fairly new wireless router.
On checking my phone, I had made 12 calls to Mediacom to try to get the
modem and router to work. On about call number 5, the tech told me there
was an outage in my area that would last about an hour. I knew that wasn't
true because the service goes down so infrequently. He took my number and
said he would call me back but never did. Another tech had a heavy Spanish
accent that I couldn't comprehend..and my mother spoke Spanish! Another
tech gave me the Microsoft number to call because he said MY laptop was not
releasing the IP from the router in order to renew the IP when plugging
directly to my laptop. I called it a day and decided to wait until the next
morning to try one more time. At that point, I was going to buy my own
modem/router combo.
The tech I called the next day - call number lucky 13 - was really helpful.
She determined the reason the modem and router couldn't work together is
because I was sent a wireless router/modem combination that was conflicting
with my wireless router! I wish I had gotten her name so she could get
kudos for what her knucklehead co-workers couldn't figure out.
I still cannot get my router program to operate because the router was
reset, uninstalled, installed so many times. I cannot open the program to
add/delete access for guests. I will probably end up purchasing a
router/modem combo but if Mediacom has to play any part in the installation,
I'm not ready for that headache right now.
Thanks for "listening."
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Service I will be more than happy to look into these issues for you. Can you send me an IM with your account or phone number so I can help you? | |
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Review by Random_H3ro
member for 107 days, 88 visits, last login: a few hours ago
updated 73 days ago
- Ottawa,La Salle,IL
- $85 per month
- about 4 days
- "Blazing fast"
- "More HD channels please."
- "It gets the job done"
| Pre Sales information:
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Had the 15/1 package for about 3 months now along with the basic cable service. I'm upgrading to an HD box on Saturday hopefully. The cable always is reliable and on but the internet is off and on and some weeks not even a problem I love the speed tho advertised at 15 down usually get around 25 down and 1.5 up The tech that installed the internet was very nice and knowledgeable got me running with a dcp 3008 docsis 3.0 modem but all in all im satisfied with what it is. 12/23/12 just upgraded to an HD box amazing picture never knew tv could look so good!!! 1/24/13 Well ever since Mediacom came and replaced a splitter all has been running great internet has been rock solid but I stand corrected on my speed tier according to their online meter it says i have the 12/1 online package.
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Service I am glad that the service has been working for you. If you have any questions or issues going forward, feel free to send me a message. | |
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 Review by caseywor
member for 8.9 years, 539 visits, last login: 60 days ago
updated 82 days ago
- Mobile,Mobile,AL
- $103 per month
- (24 month contract)
- about 5 days
- "A low price for the services offered. So far I am getting low latency on internet."
- "Picture quality on the TV channels could be a bit better."
- "The bundle price for the first two years is great. Its not perfect, but not bad so far."
| Pre Sales information:
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I will be updating this review as time goes on. I will add updates in chronological order from top to bottom. An update is available at the bottom as of 1/15/2013.
2/8/2012
The installation of my service was completed yesterday. I order the VIP package (Voice, Internet, Phone). I am getting about 160, or so, TV channels, including their family cable selection, and the HD equivalents of their family Cable channels if they are available. I am getting an upgrade from 12Mbps to 15Mbps due to subscribing to their phone service. The overall base price is $79.85 per month; it comes to about $103 per month with the fees, one DVR box rental, and cable modem rental. This is still about $85 less per month than what I was paying for Uverse.
Installation:
The installer called me on my cell phone at work and asked to come by the house early if he could, I obliged him. I guess it is better early than late. He arrived basically on time for the newer, earlier time. The overall time to install took about 1.5 hours. The installer had to run a new drop cable from the pole to the side of my house; the old drop was removed due to damage and its age. In other words, I saw that it was old, and damaged it by cutting it off my house.  He was able to otherwise utilize all the existing cable I had place in my house going to the outlets in various rooms. These cables are fairly new, dating back to 2007, and they were installed by DirecTV and also used by Uverse. The 1.5 hours was partly achieved by me assisting the installer in connecting two of my TVs and channel scanning them myself. I am only leasing one DVR, and the other two TVs in the house are just using their built in, QAM tuners, in order to save money, so he only has to work directly with one TV. The installer did express frustration with the receiver box activation process. That seemed to be the most time consuming process of the whole install. It only took him minutes to run a new cable to the house, put in a grounding block and splitter, and get the internet and phone going. However, the process of getting the DVR/receiver box going appears to be frustrating to him. It took some time to the Dispatcher center to get all the subscribed channels to come in. Basically, there is a process he call “hitting the box.” He said that it can take several times to be successful, and my install seemed to require a few tries. The install, while fairly polite to me, seemed somewhat frustrated with his job as well.
Post installation impressions:
So far, I am pleased with the service. The internet service has a low latency so far, and the speeds are close to advertised. I have used the phone service for several calls, and I am happy with the call quality. The TV service takes some getting used to, especially if you have used Uverse or satellite. The DVR receiver is a little laggier than Uverse, but not as slow on channel changes as DirecTV or Dish Network. If you haven’t subscribed to cable for a while, you will be somewhat confused by the channel numbering if you have any TVs using a digital, QAM tuner. A channel may be one number on the receiver, and another channel number on a TV not using a receiver but a QAM tuner. For instance, the SD feed of Comedy Central is channel 48 on the digital receiver, but channel 53-13 on a TV that is using a digital QAM tuner. Comedy Central is also in HD on channel 871, but only if you have a digital receiver. In fact, only the local broadcast channels are in HD without an HD receiver. The strangest thing of the whole setup from Mediacom is the fact that the HD/DVR receiver uses an external SATA hard drive. It seems like that could be a point of failure in the future. I was kind of disappointed to find out that the installer didn’t hook it up correctly before he left. I had to go through a process to get it to work, and had to read an annoying message on the screen saying that a new hard drive has been found and telling me to hit enter to restart the receiver. This didn’t work until I called support to get automated help.
Overall, I am satisfied so far. The HD picture quality could be better, and the internet speeds fluctuate a bit more than Uverse’s did. However, the latency is much lower than with Uverse with its channel interleaving, and I am getting ah higher max speed for the price. If things go like they are now, I should be happy for a while.
Here is a speed test I took, in the evening, a tough time for cable speeds:
»www.speedtest.net/result/1761129238.png
The channels I am getting in the package are shown in the link below under the headings:
• Broadcast Basic
• Family Cable
• Digital Premium Starz/Encore
• Video On Demand
• HD Family Cable
• Digital Music
• Digital Ready TV Family Cable (without a receiver)
• Digital Ready HD Broadcast Basic:
»www.mediacomtoday-lineup.com/lin···_ba.aspx
Update 2/9/2012
So far, the phone service has been great, and the internet has been rock solid. However, the HD DVR has proven to be a bit problematic. Basically the Pace DC700X HD receiver with an external My Book AV SATA drive appears to be somewhat fragile. In the midst of trying to pull a USB cable out from around my Playstation 3, I must have dislodged or loosened one of the cords going to the external SATA drive, and I began to get an “Error 20.” This error basically indicates that the receiver detects a new external hard drive and needs to reboot. However, this is often a process that begins many reboots. As of now, I have no functioning DVR service, and a call to the automated troubleshooting service didn’t fix the problem. I have a service call scheduled for Saturday February 11, 2012. I really hope that I can get a DVR that is one piece. The support tech was really polite on the phone when I called a short time ago.
Update 2/11/2012
I just had a Mediacom tech come to the house. He was very professional and polite, and he quickly saw that the box I was given was mismatched with the external hard drive that was provided, or vice versa, don’t remember exactly which way around. He said they may work then quit, and will be unreliable. He replaced with an older all in one DVR until they can provide a newer one with more space or that can use the 500GB external one I had. The DVR I now have is 250GB. I think the DVR thing is going to get worked out. I will say that even if I would have stayed with Uverse I was going to have to have a new DVR. My Uverse one was acting flakey. Otherwise, the phone service continues to work well, and the internet is still very fast. I guess the nodes in this area are in good shape.
Update 3/3/2012
I was affected by an internet service outage that caused an interruption to Florida, Alabama, and Georgia yesterday afternoon and evening. Service was restored sometime in the later evening hours. I am not exactly sure how long the service was out, I had other things going on at the same time. Cable TV and Phone service wasn’t affected, at least to my location. Once service was restored, I have noticed no adverse affects on my internet speeds and ping times, so it is good now. So far, things have been pretty good. I have still been happy with the phone, internet, and TV service. The internet service has reliable speeds and pings, even in the evening hours. Also, outside the outage yesterday, there hasn’t been in problems so far. The phone service has been great. It doesn’t seem like you are using a VOIP line, none of the jitter is present that I have noticed in other VOIP providers in the past. The TV service is good so far as well. I have to say that it isn’t anything that is going to wow anyone with the selection and picture quality; however, it is good enough to keep me happy. They have enough of an HD selection that I feel I have enough to watch in HD and not feel an HD TV is a waste. The picture quality could be a little bit better, but hopefully they will be able to improve that with newly available bandwidth when the delete the remaining analog channels on the system. If I am not mistaken, their website mentions this as a possibility for improving PQ and HD selection. On a separate note, the DVR I got after my service call a few weeks ago hasn’t given me any major problems. The only thing that could be better with this specific DVR is the storage capacity. Beyond that, I have noticed a problem sometimes when watching a record program having to do with, I have concluded, a change in resolution that occurs on HD channels when local commercials are inserted into a program. It seems that local commercials that are inserted by Mediacom are of a lower resolution than the normal HD programming. Therefore, when forwarding through commercial when watching a recorded program on the DVR, the screen will often go blank requiring me to press play to get the picture back and then resume forwarding to get to the next point in the program. It isn’t anything that wrecks my enjoyment of the DVR yet, but it is an annoyance from time to time. Hopefully newer DVRs in circulation will fix this.
Update 6/30/2012
It has been a while since I have updated my review. I am still pretty happy with the service although there have been a few minor things. Mediacom has just deleted most of their analog channels in this area, so they now have more bandwidth available for more HD and better PQ which they have used. The PQ seems better, and they have added quite a few more HD channels. Also, they have made DOCSIS 3.0 channel bonding available to this area, so that is a plus since faster speeds are possible. Also, they are provisioning everyone’s modem for channel bonding even if they aren’t paying for a tier that needs it; you just need a DOCSIS 3.0 modem.
Overall, the service has been very reliable. There has been one internet outage since I have been using their HSI product; it was a southeast regional outage that lasted a few hours. Beyond this, the high speed internet service has been stable.
As far as the TV goes, there has been only some minor things happen, never a complete outage. There were a few spells in the recent past where there was macro blocking and pixilation on all of the channels, or most of them. This was a problem that occurred, as far as I know, at the head end, and was resolved within a few hours of me reporting it. Furthermore, there was a recent incident where some of the local HD channels were missing from my QAM tuner enables TVs. I think this was a channel mapping issue that was finally resolved after a few service calls. The service calls weren’t actually able to resolve this issue, the technicians were puzzled as to what was going on as well, and finally I think that the local management realized it wasn’t a drop problem and got the problem fixed.
Beyond these first two things with the TV service, I did have another issue after I returned my HD DVR box upon purchasing a TiVo. Basically, my account was changed after returning the HD DVR box and this lead to my cable card in my new TiVo not being able to get the premium channels for a day or so. It took Mediacom about a day, but they finally figured out what was wrong.
The phone service has been good, and I have no problems with it. It even worked when the internet was out, something that won’t be able to happen with Vonage or other VoIP providers.
Update 1/15/2013
It’s been a while, so I decided to add an update. I am actually about to move from Mobile to Birmingham, solidly in Charter territory. Overall, I have been happy with Mediacom’s service. It has been very reliable except for a system outage, mentioned above, and a few TV glitches. The main thing lately has been some occasional pixilation and macro-blocking on some channels. It seems, for some reason that these tend to occur more at night late. The one thing I am glad to report is that the phone service has been rock solid. I think I have maybe had to reset the phone modem one or two times in the past year.
The only thing I have, that I may add in the future to this review is going to be what happens when I have to break my contract. I have no choice; a better job with more money (which I need) is waiting for me 250 miles away north of Mobile. My next reviews will probably Charter and Vonage.
That’s all for now!
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 |  Support
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| | | | Re: Support Thanks for the help you give people. I will for sure take you up on IM help if I need it. So far, the people I have talked to have been great. The tech that just came to swap the DVR was really polite and seemed to know what he was doing. | |
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| | Mediacom ok until later. I've been a Mediacom customer since 1985 since it's the only cable company in my town. I've both good and bad luck with my service but here lately is been mostly bad and very COSTLY!
Enjoy your new subscriber rate but get ready for a Mediacom raid on your wallet the day you new rate is over!! God help you if you ever need phone service work done! | |
| Reviews:
 ·Mediacom
 ·AT&T U-Verse
| Intro rate Basically they all "raid your wallet" after the intro period is over, that is if we allow them access to it. I think more people are going to be willing to downgrade to stop it from happening. I was paying $185 per month with AT&T Uverse. Granted, I had more channels with Uverse than with Mediacom, but not enough to justify the extra cost. After they go up to the normal price, after two years, then I will re-evaluate the deal. Otherwise, I am glad to be getting the cost I am now. The alternative is that without switching, I would still be paying a full price for AT&T for the next two years. For the most part, I expect the price to be pretty high after the deal is over, but I will enjoy the price I have right now. | |
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 Review by Santa Fe
member for 12.6 years, 5873 visits, last login: a few hours ago
updated 125 days ago
- Springfield,Greene,MO
- $49 per month
- "Transition went REAL smooth from @Home to Mediacom Online"
- "The Mail Servers Still go down like @Home, but not as much."
- "I see no reason to drop them. I'm happy with them."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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The speed, at least for me, has stayed at just near the caps. 1500/128. They use Dynamic IP. The best thing is the fact I click on the little blue E, and I'm ON! But the first thing to do is GET A Firewall!
Nothing really to add so far. Just adding this because of the pop up "reminder" to update your review. (sigh) And again. {Sigh} Still nothing to CHANGE.
Still trouble free. High speeds, no bad pings. The local office is quick to fix problems once notified. So far though it's only been small things like downed lines.
And again: [quote]
1m : 2012-05-24 18:08:17 : From System: delete · mark-unread · keep
Just a friendly note to thank you for your continued support of the site.
Here at the dslreports.com offices we still look back with pleasure at the day your review arrived. We all gathered around the printer as it clicked out those fateful words "The speed, at least for me, ..". After we were done reading, and tissues had been passed around, we framed the review and hung it on our wall where, to this day, it still has the power to move vistors to tears.
So, it has been a while now, we were all wondering if you had an update? or perhaps any other new services to review?
Links to your previous review(s) are listed below. You will find an update button in them:
»Review of Mediacom by Santa Fe
You can also leave a NEW review via this link: »/reviewit [/quote]
Upgrade from 1500/128 to 3000/256 went Smoothly. KUDOS to Mediacom!
Still no news on when we'll be getting 5000/512 yet. I'll be waiting for it patiently! 
Got the 5000/256, now waiting for 10000/1000
Aw the friendly System message!
Now! : 2008-03-17 18:03:14 : From System: delete-this | mark-unread | keep-this
Just a friendly note to thank you for your continued support of the site.
Here at the dslreports.com offices we still look back with pleasure at the day your review arrived. We all gathered around the printer as it clicked out those fateful words "The speed, at least for me, ..". After we were done reading, and tissues had been passed around, we framed the review and hung it on our wall where, to this day, it still has the power to move vistors to tears.
So, it has been a while now, we were all wondering if you had an update? or perhaps any other new services to review?
Links to your previous review(s) are listed below. You will find an update button in them:
And again:
Now! : 2008-09-20 17:07:53 : From System: delete-this | mark-unread | keep-this
Just a friendly note to thank you for your continued support of the site.
Here at the dslreports.com offices we still look back with pleasure at the day your review arrived. We all gathered around the printer as it clicked out those fateful words "The speed, at least for me, ..". After we were done reading, and tissues had been passed around, we framed the review and hung it on our wall where, to this day, it still has the power to move vistors to tears.
So, it has been a while now, we were all wondering if you had an update? or perhaps any other new services to review?
Links to your previous review(s) are listed below. You will find an update button in them:
»Review of Mediacom by Santa Fe
You can also leave a NEW review via this link: »/reviewit
Oct 7, 2009: Still happy, even more so since the upgrade to 12000/1000. Guess I waited long enough!
July 15, 2010: And again:
Now! : 2010-07-15 15:00:16 : From System: delete-this | mark-unread | keep-this
Just a friendly note to thank you for your continued support of the site.
Here at the dslreports.com offices we still look back with pleasure at the day your review arrived. We all gathered around the printer as it clicked out those fateful words "The speed, at least for me, ..". After we were done reading, and tissues had been passed around, we framed the review and hung it on our wall where, to this day, it still has the power to move vistors to tears.
So, it has been a while now, we were all wondering if you had an update? or perhaps any other new services to review?
Links to your previous review(s) are listed below. You will find an update button in them:
»Review of Mediacom by Santa Fe
You can also leave a NEW review via this link: »/reviewit
And AGAIN!
1m : 2011-01-15 19:11:41 : From System: delete · mark-unread · keep
Just a friendly note to thank you for your continued support of the site.
Here at the dslreports.com offices we still look back with pleasure at the day your review arrived. We all gathered around the printer as it clicked out those fateful words "The speed, at least for me, ..". After we were done reading, and tissues had been passed around, we framed the review and hung it on our wall where, to this day, it still has the power to move vistors to tears.
So, it has been a while now, we were all wondering if you had an update? or perhaps any other new services to review?
Links to your previous review(s) are listed below. You will find an update button in them:
»Review of Mediacom by Santa Fe
You can also leave a NEW review via this link: »/reviewit
Now! : 2012-12-03 17:52:04 : From System: delete · mark-unread · keep
Just a friendly note to thank you for your continued support of the site.
Here at the dslreports.com offices we still look back with pleasure at the day your review arrived. We all gathered around the printer as it clicked out those fateful words "The speed, at least for me, ..". After we were done reading, and tissues had been passed around, we framed the review and hung it on our wall where, to this day, it still has the power to move vistors to tears.
So, it has been a while now, we were all wondering if you had an update? or perhaps any other new services to review?
Links to your previous review(s) are listed below. You will find an update button in them:
»Review of Mediacom by Santa Fe
You can also leave a NEW review via this link: »/reviewit
Comments:
| | This review is a complete hand job. Time for some facts: The June 2012 issue of Consumer Reports rated Mediacom the WORST-rated company in the United States regarding TV service, phone service and bundled telecom services, and third WORST-rated in regards to satellite Internet service.
The February 2010 issue of Consumer Reports ranked Mediacom amongst the WORST cable companies in the United States: 15th of 16 WORST in TV service, 24th of 27 WORST in Internet service, and the 23rd of of 23 WORST in phone service.
In the Value category for all four services, Mediacom had the WORST rating for value on all four services.
»en.wikipedia.org/wiki/Mediacom#Reputation | |
| | | Are you kidding me? Is this review real? Mediacom is rated worst cable provider in nation. To score that low, it cuts to the bone.
It's an issue of their commitment to fix things outside of your home as well... My parents hand brand new cabling wired throughout their house and it'd didn't change the fact that mediacom's TV came in horribly and their phone dropped constantly. I hear that from everyone. Customer service and billing agents are for the most part incompetent and uncaring. Dealing with them can take hours; you are transferred from one person to another without resolution until you are finally disconnected. You cannot speak to the same person twice. Service outages are frequent. Significant periods of no connection, poor quality equipment, ridiculous prices, and on and on and on. | |
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Review by MyDogHsFleas
member for 5.6 years, 1876 visits, last login: 2 days ago
lodged 179 days ago
- Gulf Shores,Baldwin,AL
- $70 per month
- (24 month contract)
- about 6 days
- "It works. It's fast. It's cheap. Great support here."
- "Support via the 800 number not very good."
- "Do it."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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50/5 DOCSIS 3.0 service plus unlimited phone for $60/month on two year contract. Can't beat that with a stick.
Rated speeds met or exceeded. Phone quality excellent. No service glitches so far, 10 days in.
$5/mo fee for their used modem, so buy your own and they'll activate it.
Shout out to MediacomChad here: outstanding support.
Only glitch: initial install attempt messed up due to tech not following instructions to get in the house, and not calling me. But MediacomChad came to the rescue and I was up and running same day I arrived at new house.
Comments:
| next page (previous review)
 Review by poppster
member for 9.2 years, 2454 visits, last login: 1 days ago
updated 186 days ago
- Robinson,Crawford,IL
- $42 per month
- about 5 days
- "10/1 line is nice...when you can get it."
- "Lots of outages."
- "Better as of late"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Update:
I guess we got upgraded to a 12/2 line? Ping times have been great as of late, as well as service reliability.
Running about 6 devices off it seems pretty good.
It's the fastest choice where i live.
Updated:
Too many outages lately, it's getting outrageous really. The wife wants to switch back to DSL. I for one don't want to lose the 10/1 line that we have, but on the other hand, I want a reliable line. Seems like it goes out once a week sometimes. I call tech support and they always say that they don't have an eta on the issues being fixed. So be fair warned, here in southern Illinois, the service is hit or miss.
New Review.
I switched back to Meidacom from Verizon DSL. So far it's been alright, we've had 3 outages in 2 weeks, but they were quickly resolved. We went with their phone and internet package, for the price it's a good deal we think. The voice quality is good, can't tell it's through mediacom.
I'll write more when we've had the new service a little longer.
(OLD REVIEW)I was with a dsl company in my area for around a year (www.joink.com), and went from their 128k line, all the way up to their 512k line. I always had terrible pings, bad packet loss, and my speeds were all over the place, never anywhere near the advertised speeds. Needless to say, I made the switch to cable, via Mediacom. I called the order in on a Monday, and the installer was here on Wednesday afternoon. Installation was a breeze of course, took only about 15 minutes, he setup everything for me, email, my account manager, he seemed to know what he was doing for the most part.
As far as my connection, I have the 3.0 / 256 line, which runs so smoothly, I always get around 2700 / 220, which is perfect for me. I haven't experienced any burps, or down time in my line at all, so thats obviously a plus. Their email program (online) works decently, I don't use it as much as I should, but it works with no problems.
My ping times are always great! In online games, I get anywhere from 20 ms to 45-55 ms, which is very acceptable.
As far as download rates, I get anywhere from 310 k/s to 350 k/s which is over the accepted 85% line rate, so once again, no complaints here.
Overall, I give this ISP a 4 out of 5 ONLY because I wish their upload speeds would be increased to at least 384k, but other than that, MEDIACOM RULES!!!!!!!!!!!
Comments:
MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Service I am glad you are happy with the service. Let me know if you have any service issues or questions and I will be happy to help you however I can. | |
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