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Review by IowaViking See Profile

  • Location: Pleasantville, Marion, IA, USA
  • Cost: $115 per month
  • Install: about 3 days
  • Caps of 999 gigabytes/month
Good speeds for good price.
Price as always.
Good service. Great tech support. Great customer service.
Pre Sales information:
Install Co-ordination:
Tech Support:
Services:
Value for money:

12/9/20 - Have had Mediacom again now for 2 years. Overall good service but have had quite a few outages down here in Pleasantville. Especially everytime it rains or snows or gets windy. But overall good service.

-----------------------------------

05/17/12 - Came back to Mediacom in August 2011. Only have their Internet service. I get phone with it but do not use it. Only got the phone because it was cheaper to get it with the Internet. Almost at one year of service so expecting my nice low rate to go way way up here soon. Speeds are actually awesome here getting well over the 12mbps I'm supposed to be getting. No complaints so far.

----------------------------------

01/16/08 - I now have cancelled all Mediacom services (HSD and VoIP). Moved to traditional landline and DSL.

----------------------------------

08/10/07 - Since I no longer work for Mediacom I had to downgrade my TV service to just 78 channels. I'm now dropping that and going with Dish Network. I am keeping their Internet service as I do not have a regular phone line (I use Vonage) and therefore can't get DSL and do not feel like paying Iowa TeleCON $30/month for just a phone line on top of DSL charges. I do enjoy my cable Internet though. Get really good speeds and I think we are back to the 8/512 package again.

----------------------------------

Original Review - I definitely enjoy my service. I have had all kinds of ISPs over the years and so far Mediacom has given me the best service. Anytime I have an issue I don't hesitate calling tech support. They definitely are able to help me with any problems I may have. Mediacom upped our speeds back in February and didn't raise prices at all. Very cool.

member for 20.5 years, 3269 visits, last login: 200 days ago
updated 3.2 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

1 recommendation

MediacomChad

Premium Member

Welcome back.

I am glad to hear you have enjoyed our service since you signed back up. If you ever have any issues please let me know.
mediabob
join:2020-03-08
Missouri

1 recommendation

mediabob

Member

Mediacom

I can't complain about Mediacom. I've been a customer for several years and the service and tech support have always been good. There is the occasional glitch in the system but they are fewer than in the past. And "stuff happens" like when the idiot ran his car into a junction box or pole or whatever.
No, no real complaints.

Review by JTR See Profile

  • Location: Carbondale, Jackson, IL, USA
  • Cost: $116 per month
  • Install: about 3 days
  • Caps of 2000 gigabytes/month
Speedy, reasonably-priced, much better than DSL
Phone service is expensive, installation wasn't initially done correctly
An excellent alternative to DSL, as long as you're willing to deal with possible issues
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I used Verizon DSL (later bought by Frontier) for about 5 years, then in May 2012, I finally got fed up enough and switched to Mediacom. The tech screwed up the install (left/attached a filter/trap on the line that was failing and for the wrong service area), which caused issues for around a month before another tech took a look at the line and fixed it.

I ordered the 20/2 tier (bundled with phone/voicemail), and usually max out at 28/2.8 on tests, so I'm highly satisfied with that. Even after speedboost wears off, my speeds are still usually over what's advertised. On the other hand, during high traffic times of day, my speeds will dip down below advertised.

The supplied modem was an Arris combo DOCSIS 2.0 voice/internet modem with a built-in battery, but that failed within a few weeks (probably because of the line issues). The replacement one is also an Arris DOCSIS 2.0 voice/internet modem, but without the built-in battery.

Overall, I'd say I'm very satisfied.

Orig review date: 8/29/12

Update: 9/10/12

With the students back in town, speeds have dropped by quite a bit. I'm seeing ~25Mbps with speedboost, and as low as 16Mbps during peak times. Still decent speeds though, and Cdale has a backend upgrade planned within the next few weeks for more capacity, so hopefully my speeds will return to their former glory.

Update: 3/7/13

Speeds are fine. Service is pretty good. I sometimes see short (~15 minute) outages around midnight, but I'm not sure if that's my fault or Mediacom's fault. 30Mbps still isn't available here. I've used 170-250GB per month without any issues. Like many other DSLReports members, I see terrible speeds to YouTube's primary cache servers in the evenings, but that seems to be Google's fault, and it can be (hackishly) fixed with a simple firewall rule. I can't think of anything to complain about, other than the lack of the all-digital upgrades that were promised ~7 months ago.

Update: 5/28/13

Speeds are still fine, no issues here. My bandwidth usage is still fluctuating, but I haven't passed 250GB (and it's still unlimited for now). The YouTube cache issues are pretty much nonexistant at this point, I guess YouTube fixed their issues. The price went up (phone by $10, internet by $10, taxes by ~$2), but I already knew that would happen, so again, no complaints (it's still ~$40/mo cheaper than Frontier for vastly superior service). I have another year at this price before the contract expires. The local infrastructure got updated recently, so I'm now getting 30+Mbps, which is great (I see as high as 35Mbps at times!).

Update: 12/17/16

Well, it's been quite a while since I last updated this review. In the meantime, we've upgraded to 50Mbps service (can't recall why), then later to 100Mbps service (due to us starting to consistently hit the 50Mbps tier's cap). I currently have 100Mbps internet service, phone service (which is surprisingly expensive!), the voicemail addon, and I rent my modem from Mediacom. I am on contract and paying $115/month, which will increase to approximately $120/month in a few months due to the current offer I'm on.

The service's stability has been excellent, better than it used to be. Overprovisioning is more than adequate - I'm supposed to get 100/10, yet DSLReports' speedtest yields 115/11, and Speedtest.net does even better at around 115/30! While not all sources are capable of supplying data at this high a rate, there are a number of sites and services that will max out my line, so it does continue to perform as expected during real world usage scenerios. I am satisfied with ping speeds. Bufferbloat isn't great if you max out the line, but that's to be expected with a maxed-out overprovisioned DOCSIS 3.0 setup and no artificial QOS limits on the router, so I don't consider it to be a negative. Oh yeah, there's also native IPv6, which I'm pretty happy about. Overall, I am very satisfied, but the cost of the phone service is a bit of a thorn in my side, so I can't say that it's perfect.

Update: 12/23/2016

After a modem reboot, I'm now getting 135/31-39 at Speedtest.net.

Update: 12/2/2018

In December 2017 we purchased a used DPC3216 16×4 DOCSIS 3.0 modem/eMTA to save some money by avoiding that annoying $7.50/month modem rental fee (which was set to increase to $10/month in early 2018, making purchasing a modem even more attractive). There have been no notable issues with the DPC3216 and this plan has worked out quite well.

In February 2018 I called in to rebundle our services again since the prior "customer loyalty offer" or whatever expired on February 1st. This went very smoothly. I inquired about the cost of upgrading to the 200/20/2TB tier due to our bandwidth usage being consistently high enough that a 1 TB cap was starting to feel quite inadequate, and ultimately we ended going with the 200/20/2TB tier as it was only slightly more expensive and definitely far cheaper than paying overage fees. I have been very satisfied with the 200/20 tier's performance — download speeds cap out at roughly around 255–270 Mbps while upload speeds have a very nice initial burst of speed before settling down to around 24–28 Mbps. Performance is pretty consistent and reliability is as good as ever. Haven't had any major/noteworthy issues with the service.

My only real complaint is about the bandwidth caps. A 2 TB monthly cap on this kind of connection is a bit of a joke. 1 TB was also a joke on the previous tier, as is 4 TB on the next and 6 TB on the top one. I don't mind having bandwidth caps as long as they seem sensible, but 2 TB is already starting to feel a bit cramped after less than a year, and I don't feel like these caps are sensible at all in today's world. I feel like Mediacom really needs to rethink the way they handle bandwidth caps, but unfortunately there isn't exactly much incentive to bother with that. Hopefully things will change in a few years with DOCSIS 3.1 FD...

member for 11.8 years, 597 visits, last login: 1.2 years ago
updated 5.2 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Service

I am glad the service is working well for you! Let me know if you have any questions or issues and I will be more than happy to address them for you.

Anonb6e72
@mchsi.com

Anonb6e72

Anon

Are you kidding?

I just moved into a Mediacom monopoly area two weeks ago-- I used to have Xfinity. Lord knows I miss it. Comcast is an awful company for many reasons, but the Xfinity system was much more stable. It had a better menu system/UI. The Mediacom system is CONSTANTLY timing out. Errors are thrown all the time. Internet disconnects constantly. Our bedroom box loses connection with the DVR all the time. Mediacom ON Demand is DREADFUL. There are almost no HD programs. Xfinity had a huge amount of HD programming. The Mediacom menu system is almost totally useless. Every movement through the UI is slow, laggy, or times out.

I called them the night I got service hooked up and asked them about the total lack of HD content for ON Demand programming (note: I have the platinum package with 'everything'). The answer I was given was that "This is the way it is. There are no plans to change this. You can always record programs in HD". So here I am with my nice 4k TV, and this utter waste of money known as Mediacom for my programming.

If I can figure out what legislators to contact I'm going to push to get Comcast/Xfinity into this area. It is a crime that I'm forced to use this service.
JTR
join:2012-05-19
Westmont, IL
MikroTik CCR2004-1G-12S-2XS
Asus RT-AC86
Asus RT-AC68

JTR

Member

Re: Are you kidding?

Can't comment on anything related to their TV service. MediacomChad (he posted the comment right above yours) is REALLY great about helping with support issues, why don't you message him if you can't get useful help over the phone? Since you're loosing connection so frequently, I'd try to get a tech to come out there ASAP to diagnose the problem. Early in my review I mention that I had issues for a little while after installation that ended up being caused by something as simple as a trap/filter left/installed on the line by the initial tech - once I got another tech sent out to help diagnose/fix the issue, he figured it out pretty much right away and fixed the problem for good. Your issues may not be that simple to resolve, but the first step is to contact support and see if they'll send out a tech.

Here's some possible causes for your issues:
* Overloaded node
* Faulty coax run(s)
* RF interference
* Trap/filter issue
* Problematic coax splitter(s) or other in-line devices that degrade signal

Anon2f810
@mchsi.com

Anon2f810

Anon

Re: Are you kidding?

So per Mediacom Tech Support, access to play youtube videos from mobile devices has been broken for nine days. I called Tech Support, and the lady I talked to had absolutely NOTHING to say about it. She admitted the problem exists, but had no status updates. No web page where I can track the progress on the issue. Nothing. So for nine days Mediacom techs have been unable to fix this issue. How in the world should something like this take nine days to fix?

The issue is that Mediacom is incompetent.
JTR
join:2012-05-19
Westmont, IL
MikroTik CCR2004-1G-12S-2XS
Asus RT-AC86
Asus RT-AC68

JTR

Member

Re: Are you kidding?

Huh, I noticed the same issue but as I don't usually use YouTube on mobile devices I chalked it up to a transient non-network-related glitch and moved on. I guess it may be from Mediacom's network after all. YouTube has a bit of a history of having really weird issues for bizarre reasons that don't follow any logical patterns, so I'm still a bit doubtful that it's actually Mediacom that's at fault here, but it's possible that they are. I'd have to go try mobile YT on my network vs. via my VPN to really tell if it's truly their network that's causing the issue, and I don't really care enough to test that.

Are you having any other issues? Internet still disconnecting, or did that at least get fixed?

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad to Anon2f810

Premium Member

to Anon2f810
Hello, I'm very sorry that I missed this- it looks like this was attached to an older review. I can confirm an issue with YouTube that has since been resolved. Our Network Operations team coordinated with Google to identify a specific issue on their end that has since been resolved. All YouTube services should be working as intended, but if you have any continued trouble, please don't hesitate to create an account here on DSLR and IM me directly. Thanks!

Review by Nexus7 See Profile

  • Location: Waterloo, Black Hawk, IA, USA
  • Cost: $35 per month (month by month)
Higher than advertised internet speeds
Mediocre customer service; can take up to a week or more for a truck roll
Internet service is mostly consistent and reliable
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

For several years my experience with Mediacom has been mostly good. But when you have a problem, calling their support sometimes ends up being a bad experience. You never get any consistency from one csr to the next. Some are very helpful while others act like they'd rather be doing something else rather than helping you. I find this to be unprofessional but not surprising given Mediacom's track record.

On a positive note, their internet service delivers better speeds than they advertise. On their 50/5 tier, I normally get 56/5 but have seen it a bit higher at times. These slight speed increases also apply to their Launch and Prime tiers. Can't comment on their other tiers.

I can't give this ISP more than an average rating because of past experiences with their customer support. It's too inconsistent, can be amateurish and slow to respond. But when you get someone that knows what they're doing it's excellent. But that's a rarity for me. Luckily I haven't had to deal with it too often.

If you have other choices for HSI I'd look elsewhere before settling with Mediacom. In my case they're the only game in town. And that's sad.

Update: 9/21/2017

Quality of the service has gone downhill. In the past there were minor speed problems that caused severe drops to 15 Mbps or less. Now it's doing it more frequently which means another call to Mediacom to send out a tech to fix it. I can temporarily fix it by unplugging the power and/or cable, but that gets old when you have to do it on a daily basis.

Update 3/16/2018

Connection reliability has greatly improved since the last update. Random disconnects are rare and speeds stay mostly consistent. Speeds now top out at 80/10 which is way above what they advertise for their cheapest tier.


member for 13.6 years, 284 visits, last login: 1.9 years ago
updated 6 years ago


Lar
join:2002-06-17
Iowa

1 recommendation

Lar

Member

Right on

You hit upon the same experience that I had and your personal comments I agree with as well.
rbeyer229
join:2016-07-07
Prairie Du Chien, WI

1 recommendation

rbeyer229

Member

100% Agreement

Totally agree. Mediacom customer service is very poor. The guy who hangs around here (Chad) is probably the best, compared to what you'll have to endure on the phone. It's clear they employ the lowest-rate script readers and are interested only in selling new services. Existing customers are ignored, there is no such thing as "loyalty" with this outfit. Sad.

Service - where it actually works and delivers rated speeds most of the time - is good. Unfortunately, they have constant and regular down time and "maintenance" - often unannounced and inexplicable "issues" which seem to afflict large sections of their network on a continual and regular basis. My best guess is they are oversold in most areas (like all providers, of course) and simply can't keep up with the bandwidth demands on the network. Now they're out selling Gigabit service all over the place, when they have trouble delivering the much slower tiers on a consistent basis. This doesn't bode well.

This winter (2017) was the worst I've seen Mediacom network perform in the 20+ years I've been a customer. Upload speeds tanked to 1Mbps or thereabouts for months on end, with sporadic (and very short-lived) normal service speed. This lack of upload caused me all kinds of grief - pretty tough to use Plex outside the home when you can't barely push a megabit upstream. It's been absolutely abysmal and to this day, it still performs sporadically and often far less than rated line speed (that I pay for...). The last "tech visit" resulted in them trying to tell me that my modem had went belly-up. They put in a piece of junk Gateway which lasted less than 24 hours before I ripped it out and told them what they could do with it. It performed worse than my modem, which wasn't a surprise, but at least they couldn't use "modem" as an excuse for service problems any longer. I'm still waiting on further resolution...and not holding my breath.

Long story short...look elsewhere. Unfortunately, most people don't have a choice. Mediacom operates a quasi Monopoly in most areas they serve. That's the only reason they are still in business.

EDIT: I forgot the best part. The winter upload problems were blamed on "COLD WEATHER". I'm not joking. That was the official excuse given.

Nexus7
join:2010-07-14
Waterloo, IA

Nexus7

Member

Re: 100% Agreement

I agree about the down time. It comes and goes but does seem less frequent where I live.

CenturyLink is my only other option and I don't plan on going back to last century internet.

Review by DaveM See Profile

  • Location: Davenport, Scott, IA, USA
  • Cost: $65 per month (24 month contract)
  • Install: about 1 days
  • Caps of 400 gigabytes/month
Fast speeds, low latency, good uptime
Access to various websites blocked, poor customer service, expensive
They should offer more and not punish their customers
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Package: Internet 60.

Order/install process:
Nothing out of the ordinary. We called, they scheduled an appointment, installer arrived and deployed the cable.

We own our own modem/router. Motorola SurfBoard (Docsis 3.0) still works great, but we had to get after them to push their update to it for proper channel bonding.

Good experience:
- Great speeds, low latency, pretty good uptime.

Bad experience:
- Pricey. If you want nearly unlimited data cap, you have to pay about $100/month.
- Data caps suck. At least give us something that we don't have to treat Netflix/streaming video like it's some sort of rare resource we have to ration each month.
- Blocked access to websites, which are legitimate. 000webhost is a free hosting site their upstream provider blocked because some users use it for illicit purposes. Not fair for the rest of us that want to host a legit site. Softpedia is a well-known app/news site that was blocked for no apparent reason (and subsequently unblocked after complaints).
- We were once disconnected immediately after paying online. A simple typo resulted in a declined payment, and without notice, we lost service prior to the end of the existing paid billing period. Mediacom could've politely sent an e-mail or called us, but opted to cut access immediately what we already paid for.
- When they do go down, customer service is pretty bad. Fortunately that's not very often for us.
- They are not very transparent on their website about what specific services and pricing they offer. You have to give them your address first, and if you're already signed up, they decline because you already have service activated.

member for 6 years, driveby review (so far)
lodged 6 years ago


Review by krypt0 See Profile

  • Location: undisclosed location
  • Cost: $140 per month
  • Install: about 3 days
  • Caps of 6000 gigabytes/month
Great Download Speeds
Nothing major
Above Average. Gigabit is Nice
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

This is for gigabit internet service only.

Good download speeds, decent upload speeds

Hardware (All customer owned):
1. Arris SB8200 (primary)
2. Arris SB6183 (backup)
3. Cisco RV325
Data Limit (monthly in GB): 6000
Provisioned Speed: 1000/50Mbps
Received Speed: 850/60+Mbps (WAN-LAN throughput limited by RV325)

»www.speedtest.net/result ··· 3330.png

member for 20.8 years, 1434 visits, last login: a few hours ago
updated 6.1 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

1 recommendation

MediacomChad

Premium Member

Service

Please feel free to reach out to me if you have any questions or service issues. I will be happy to assist you as best I can!

Markusmo
@50.81.100.x

Markusmo

Anon

Re: Service

I live in Hermann and are they going to fix the internet problem in the area ?

Review by Sputnik1 See Profile

  • Location: AL
  • Cost: $119 per month
Reasonably priced
very satisfied
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Updating my review - I've been a customer since 2003 with a couple bad experiences in the past, but overall good. This year I moved into a home well off the road with only 7mb/s dsl available. I talked to Bainch & MediacomChad here and they got me hooked up. Everyone I have dealt with has been very friendly and helpful. The install was on time and done right, I have had cable drop out twice, and a tech was out the next day to repair. i have the triple play package and find everything works as it should. I really didn't want the phone, but now I find we use it all the time.

After going with a tv antenna and dsl for 2 months I realized I didn't know what i had with cable. I am very impressed by the new Mediacom.

member for 8.9 years, 295 visits, last login: 1 year ago
updated 6.4 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Review

Hey there; thanks for posting your review here! I am glad the service and support sides have worked so well for you. If you have any further unpleasant customer service experiences, please let me know so that can be handled appropriately.

Review by Pringlescan See Profile

  • Location: Des Moines, Polk, IA, USA
  • Cost: $110 per month
Good speeds and even an increase in upload.
A few things that were annoying for a while.
Good deals if you talk to the right people.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Updated **2/20/15**

Just got a new package that went from Prime to Prime Plus or 15/1 to 50/5 for. Included a DVR as well as the three services. For $60 less than the current bill.

Updated **09/09/16**

Nothing really major has happened since the last update. I few random hiccups that got taken care of quickly. There is a current issue that was caused by storms, but nothing major. Still great speeds, still crappy caps though.

Updated **06/27/17**

Issue piled up for a bit but have been resolved. 1st was On Demand not working for months. It would work for a day, then go out. Sometimes it was longer. Got several boxes and the results were the same. Finally got it figure out that it was the wiring from the initial install of internet back in the early 2000's. Basically got a rewire and no issues since.

member for 17.2 years, 1780 visits, last login: 132 days ago
updated 6.7 years ago

Maitri
join:2012-09-16
Springfield, MO

Maitri

Member

Modems

The modems do that because Mediacom is too cheap to buy new ones. They just refurbish old models that others return and reuse them. Welcome to the cheap side of the Internet!
Pringlescan
join:2007-01-05
Des Moines, IA

Pringlescan

Member

Re: Modems

They don't buy them anyways. They lease them. So that's a little different. Since it's a phone modem anyways, there isn't much of a selection.

Tars
@mchsi.com

Tars

Anon

Re: Modems

They also DISABLE most of the features on their equipment before giving it to their customers... MEaning, their boxes are CRIPPLED if you are electronically literate...
Pringlescan
join:2007-01-05
Des Moines, IA

Pringlescan

Member

**5/17/13** review update

**5/17/13**
So the same issue is still there, the modem. Everything else works great. Just the disconnecting of the modem under load. Signals are fine.

From what I gather the phone modem can't handle high bandwidth usage. Since I game and stream with netflix and other various online services it just can't handle it. Resolution..... get another modem dedicated solely for the net.

It's ridiculous that I have to do this at my expense. They need to get better modems that can withstand high bandwidth usage.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Re: **5/17/13** review update

I do apologize you're still having this issue. I would like to try and get this taken care of for you. Please private message me.
Pringlescan
join:2007-01-05
Des Moines, IA

Pringlescan

Member

Re: **5/17/13** review update

It's not your fault. I blame RCA in reality.
Pringlescan

Pringlescan

Member

Irritated and unhappy

Very long time customer that was very happy with service until September when the unneeded data caps were instituted to all customers.

Not really understanding why customers that had previous accounts got lumped into the data caps? We were told we'd be unlimited since we had accounts from before. Then out of no where that changed. I've heard and seen the reasons, but let's be honest it's not about lack of bandwidth. Since it's been stated that only %3 of accounts actually go above the allotted cap. Why should customers in good standing and long time customers be forced into something unnecessary?

I know I'll be told to upgrade to a bigger package, but that means paying more for something I and others should have to pay for. It's not really fair to customers who have been overly loyal to a company that shows little loyalty, only thinking about the $$$.

Something needs to change and it needs to change fast. Many were happy with being grandfathered into the caps since you had an account before a certain date you retained your unlimited cap, but now it's not that way and people are unhappy.

RyanThaDude
Indiana's No. 1 Zero
join:2004-01-24
Walkerton, IN

RyanThaDude

Member

Re: Irritated and unhappy

Sadly, this is becoming a trend with ISPs, and it sucks. We all know this is a "because we can" thing and has nothing to do with bandwidth, but an easy way to grab extra cash from people who they feel are "abusing" the network. I'm sure they're also using this to keep us on CATV. Of course, being known as a rural provider, they know that most of us have limited or no other choices. Maybe we should all move to an area that uses fiber (Google!)
Pringlescan
join:2007-01-05
Des Moines, IA

Pringlescan

Member

Re: Irritated and unhappy

The big clincher here is only %3 of all the Data customers ever go over that limit. On top of that Mediacom is one the highest grossing ISP's. As for google, they have caps(soft), and they are instituting hard caps soon. I think eventually Mediacom will redact their caps just like Comcast did.
Pringlescan

Pringlescan

Member

Better than last update

Things are working flawless with the occasional hiccup but it's fixed rather quickly. Only thing still bugging me is the unneeded caps. I wish MC would have thought about long time subscribers rather than their bottom line. 20+ year subscriber and put into caps isn't how you go about things.

Review by ajkic See Profile

  • Location: Iowa City, Johnson, IA, USA
  • Cost: $202 per month
  • Install: about 7 days
speedy, reliable, good value, dual-stack IPv4(NAT'd) & IPv6 (native), in-state IP operations group
slow time to repair for IPv6
best bargain for reliability & performance in town in my experience
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I realize my home Internet service from this ISP may not be reflective of others', but have had very few problems, and generally enjoyed:
+ great performance, even during peak evening hours and in a higher-density neighborhood (Ultra 105/15)
+ reasonable cost, so great value ($202 incl. VoIP home phone & basic-plus cable TV + DVR; Internet is ~60% of the bill)
+ high-availability, voice & data
+ dual-stack IPv4 (NAT'd) & IPv6 (native) since April 2015!
+ excellent new-customer discounts

The only negative is minor, but have experienced IPv6 outages on two occasions (incl. currently). In the first case it took personal outreach to contacts in MDCOM IP Operations group and still took weeks to resolve the issue that was caused by undocumented-unpublished but supposedly scheduled maintenance work. In the current case initial response from MDCOM social media (best support option) are the same: likely related to undocumented-unpublished but supposedly scheduled IP Ops maintenance work. It's a little frustrating to provide specific troubleshooting information and have no feedback or confidence that is reaching the right support people. IPv4 has continued to work fine, so the IPv6 outages are really only a concern for this network nerd. More a matter of a customer service/handling opportunity.

Other possible improvements would be
- a referral bonus for customers recommending MDCOM to friends, family who sign-up for service
- loyalty recognition ($$, or new tech: 1Gb free-promo?) for long-standing customers


member for 9.5 years, 289 visits, last login: 1.5 years ago
updated 7.3 years ago


Review by Tehrasha See Profile

  • Location: Vinton, Benton, IA, USA
  • Cost: $52 per month
  • Install: about 7 days
  • Caps of 250 gigabytes/month
7 years of service (internet only) with very minimal unexplained outages
Tech support CSRs know very little beyond their scripts.
So far, so good. Recommend using online forums for support before calling.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Recently moved to a new home in the same area. It was a bit disappointing to have to wait a week before the service was transferred, but I was pleasantly surprised when the new location had internet activated before the old was disconnected. Downtime was limited to the time it took to physically move the equipment.

Was originally supplied with a Motorola SB5101, but quickly replaced with my own. The modem paid for itself, by lack of modem rental fee, in less than a year.


member for 19.2 years, 1637 visits, last login: 1.8 years ago
lodged 7.5 years ago


Review by UHF See Profile

  • Location: Independence, Buchanan, IA, USA
  • Cost: $110 per month
  • Install: about 2 days
  • Caps of 2000 gigabytes/month
Fast
Unreliable speeds. No pricing information on their website. Poor support.
Meh
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My package is 150/20, and sometimes I even exceed that on speed tests.

On several occasions my modem would fail to stay synced. They finally replaced it with a "better" modem. Then I had a 26 hour outage that is likely caused by them not burying my service all the way to the house, leaving it exposed where it runs through a flower garden allowing ground squirrels to chew on it.

They only have techs in town on certain days, so there's always several days of waiting if a truck roll is needed. Of course they are always very quick to blame the problems on my equipment., never mind their modem can't even sync. My most recent outage required a 7 day wait for a tech to be able to come out.

My cap is 2000GB. The other cable provider has no caps, but charges at least $100 more for the same speeds.

member for 21.8 years, 8514 visits, last login: a few hours ago
updated 7.6 years ago

andrewb78
join:2003-06-17
Minneapolis, MN

andrewb78

Member

Mediacom pricing

Yeah, see, when I was in Waterloo the service was the same price you are mentioning, but in Iowa City it's $20/month higher for the exact same service!

You mention competition in your area. Gee, I wonder if that could be why... Ridiculous...

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Great to hear!

I'm happy to hear everything is working for you. If you ever have any questions or concerns feel free to contact me here.

your name
@mchsi.com

your name

Anon

not Mediacom's fault?

"not Mediacom's fault" ? That's what they've been saying to my family for YEARS...

They FORCE you to call for service trouble over and over again and THEY CHARGE YOU EVERY SINGLE TIME and say "it's not Mediacom's fault" as OFTEN as they can, because whenever they don't 'find' a problem at your house, they BILL YOU $100 every time they come out.

Anonymous88
Premium Member
join:2004-06-01
IA

Anonymous88

Premium Member

Re: not Mediacom's fault?

The service fee is $25 and it's not charged every time.
sparky007
join:2011-08-25
Phoenix, AZ

sparky007

Member

Power Signals

It might be your signal power issues..

Here are mine.

Downstream Channels
Power Level: Signal to Noise Ratio:
Channel 1: 0.2 dBmV 37.9 dB
Channel 2: 0.2 dBmV 37.9 dB
Channel 3: -0.4 dBmV 37.8 dB
Channel 4: -0.4 dBmV 37.9 dB
Channel 5: -1.8 dBmV 37.5 dB
Channel 6: -1.6 dBmV 37.5 dB
Channel 7: -1.9 dBmV 37.1 dB
Channel 8: -2.0 dBmV 37.1 dB


Upstream Channels
Power Level:
Channel 1: 44.5 dBmV
Channel 2: 42.5 dBmV
Channel 3: 43.5 dBmV
Channel 4: 46.0 dBmV