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 Review by parkut 
member for 11.3 years, 5860 visits, last login: 2 days ago
updated 6 days ago
 Harrison Township,Macomb,MI
 $70 per month about 3 days "Installation, price, reputation of company" "none yet" "quick installation, installer arrived as promised"
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**** Updated 04/01/13 *********
nothing new to report
**** Updated 03/23/12 *********
Recently needed to get WOW to rename reverse ptr for our static IP to help resolve
problems with e-mail delivery from our server to remote systems. WOW tech
support was fast and knowledgeable. A pleasure to work with these folks.
**** Updated 02/13/11 *********
nothing new to report. Paying $69.99 / month with all taxes
**** Updated 01/30/10 *********
nothing new to report.
**** Updated 07/08/09 *********
Circuit is lightly used, nothing new to report.
**** Updated 12/27/08 *********
There have been some occasional outages, not quite as reliable as I'd hoped it to be. Generally pleased with downloads. When uploading and the line is saturated, the ping time goes way up, ping graph in excess of 500 ms. This in turn slows down the download speeds as well.
**** Original Install June 22, 2008 *********
Ordered the 8/1 Ultra Plus Internet package with 5 static IP's
This is a business account, with no limits on hosting servers
(I also use WOW for my home connection).
Installer ran new aerial cable, plus an additional 50' inside cable
Once modem was recognized, my salesman ordered the static IP's
Two days later, I was provided with the proper IP configuration
and within moments I was online.
This circuit will likely replace our Business DSL static package
since we are limited by distance from the RT to 3 meg x 512
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Review by an3951
member for 12.1 years, 2289 visits, last login: a few hours ago
updated 9 days ago
- Brook Park,Cuyahoga,OH
- $54 per month
- about 1 days
- "Fast Install, Fast Speed 15k/1k"
- "Works great as long as nothing serious goes wrong"
- "WOW Has there issues but they really do try to fix the problems."
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I have been a WOW customer for many years and for the most part there have been no major issues. In Mid February 2013 I began to experience large packet loss on weekdays beginning in the early evening lasting through midnight. Weekend interruptions can happen at any time of the day or night. This problem has been ongoing just under a month with no less than a dozen calls to WOW. As of this writing I have had five home visits. In the beginning they noticed that I had my own modem and immediately blamed it. I had two other modems, including a Motorola Surf modem that I installed but the packet loss continued. Finally I told them to put their modem in so we could end the blame game. Of course their modem has not corrected any of the ongoing problems.
03/30/13 - After a month and a half whatever was causing the problem it seems to have corrected itself. WOW finally agreed to have a service tech come out and hookup to my line and watch it during the evening hours but before that day the issue resolved itself. I am hoping I can go back to the many years of trouble free service and so far, so good.
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 | | Kirk You need to contact Kirk who is the VP of the Cleveland System. | |
| | | Similar Issue occurred for me... ... last December. Flakey daily internet service for 4-5 weeks. I rent their modem. I have phone service. Techs can check cable signal strength. If the is o.k. then most WoW techs are useless. In my decade of being with WoW, I found only one tech who was technically astute and customer service originated who actually diagnosed and fixed a problem. My problem eventually went away. I conjecture WoW network upgrades, load balance, etc. were taking place but no support personnel would even acknowledge that to be a possibility. | |
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Review by avonlakeoh
member for 20 days, 0 visits, last login: 20 days ago
updated 20 days ago
- Avon Lake,Lorain,OH
- $99 per month
- "Quick install, good reception, good internet speed, good phone"
- "Terrible Service, Phone calls never answered, E-mails never answered"
- "We'll go back to Century Phone and DSL and Time Warner TV"
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Order and Install went smooth as glass. WOWWAY was new to our area. It was competitive with Time Warner and Century phone and DSL.. We were given 6 months per year seasonal hold for $20+ per month. In the fall when we tried to place WOW on seasonal hold they never answered any phones. E-mails went unanswered and there was no way to notify WOW of desired seasonal hold on their web site. They continued to charge our VISA the full amount 4 months after we put the service on hold. We finally went to visa, presented them with the facts and they reversed the charges. To this day WOW has no idea what's going on. Finally talk to their service reps and you get a different story from each one. WOW is absolutely out of control. A company run by accountants - great at getting your money but extremely poor customer service. Avonlakeoh
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 Review by Juke Box
member for 12.1 years, 4917 visits, last login: a few hours ago
lodged 21 days ago
- Proverbs 3
- $99 per month
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Simply put, Knology was purchased by WOW.
I am not sure of the difference of service, mine has always been great. But I am not sure how this company will do with their customers.
So far, it is impressive with the possibility of upgrading from a Knology 30/5 connection to a 50/5 connection.
Since all is OK, no foul no harm, I will have to come back an update this.
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Review by kcrupp
member for 11.1 years, 3425 visits, last login: a few hours ago
updated 23 days ago
- Allen Park,Wayne,MI
- $125 per month
- (12 month contract)
- about 7 days
- "Great service, great price. I highly recommend Wide Open West"
- "none so far"
- "Awesome service. No complaints at all."
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Wide open West provides the best service and support I have ever had with an ISP. The fact that I'm paying 12.00 dollars a month less than I used to pay Comcrap is better yet. The install was performed right on time by polite, competent techs and I was up and running in 30 minutes. I really don't have anything bad to say about WOW.
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Review by lightbulb05
member for 8.6 years, 1 visits, last login: 42 days ago
lodged 42 days ago
- Columbus,Franklin,OH
 Business customer- $236 per month
- (12 month contract)
- about 365 days
- "Wow Before It's Time"
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understand WOW’s desire to meet the competition but I’m not a Beta tester.
I have been informed by each and every new service tech that appears at my residence that the system was wired incorrectly. Have you no standards? That’s because they have no idea or idea as to how the new Ultra system works. And why is it that if I reside in Columbus, OH that I have to speak with an even less knowledgeable person in Alabama? While your call center personnel are polite, with the exception of a supervisor named “Fred” they have no idea as to localized issues.
The above is a precursor to my letter to the BBB and your corporate board. Whoever forwarded the idea of Ultra before its time should be fired. While I like the system when it’s up and running the down times far out weight the up time.
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 Review by MikeC
member for 11.5 years, 3568 visits, last login: 4 days ago
updated 53 days ago
- Des Plaines,Cook,IL
- $130 per month
- about 1 days
- "Whole house DVR and great menu system."
- "Record 6 shows at once and faster internet than Comcast for less."
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Sales people are real nice and try there best to give you the right information. Installer was great, explaining how to use things and programming the remotes for all my stereo devices. Internet speed is way better, no lag around early evening when everyone gets home. The picture and sound are better, really surprised by that. DVR expansion you can attach a esata drive to your DVR. Looks like you can also stream from your windows media pc to the cable boxes.
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Review by richard8655
member for 56 days, 10 visits, last login: 33 days ago
lodged 56 days ago
- Glen Ellyn,Dupage,IL
- $75 per month
- "Cost is probably more reasonable than the competition"
- "Poor choice of intelligent channels. Almost no public TV. Mostly low brow channels."
- "Fair. Pricing is good, but channel choices offer little for the intelligent viewer."
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Lack of Public TV channels. Lack of intelligent channel choices.
With the start of digital TV, our (Chicago) public TV stations are now also broadcasting subchannels. Our 2 public stations each have a couple additional channels of great, intelligent programming.
But expect WOW to carry them in their Chicagoland cable line-up? No, of course not. We're too dumbed down, and only want wrestling and the usual mass entertainment. Even the competition here (Comcast and U-verse) carry them. But WOW, of course not.
I've rigged an outside antenna in pulling them in (for free). All the more reason to consider dropping WOW. In addition, only 1 of the 2 public TV channels is in HD on WOW. On top of that, WOW offers no on-demand feature for any of the Chicago public TV channels.
Additional intelligent channels such as Current TV and Sundance channels are also completely unavailable. Again, these are offered by WOW's competition in Chicagoland - Comcast and U-verse.
This is why the fair rating. If the pricing wasn't so good, I'd switch to one of the competition.
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| | TiVo This is why I love TiVo. Combines cable and antenna into one channel line up. Seem less to the user what the source is unless you know what numbers go with what. | |
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Review by classic454
member for 11.1 years, 348 visits, last login: 46 days ago
lodged 64 days ago
- Elgin,Kane,IL
- $60 per month
- "nothing"
- "poor service"
- "do not get wow"
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call in for cable install,upgrade internet to 30/3 and upgrade phone.10 min before installer was to arrive,installer call and said he didn't have all the equipment.said they would do half the install now and the rest at some future date.i told them to cancel the install.was on the phone for 3 hours trying to get the account switch back to what it was.been with wow for many years.will go to comcast if i have to have this bad of customer service.
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Review by Gerard1234
member for 1 year, 132 visits, last login: 17 days ago
updated 66 days ago
- Hazel Park,Oakland,MI
- $230 per month
- about 2 days
- "Good value for the money but was getting higher."
- "Billing system as getting the unprovision message"
- "Comcast equipment is better than WOW because it works."
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Salesman came by Thursday the 13 of September sold the product install was Saturday, phone provisioned Tuesday. I have Ultra TV with the 50/5. 4 TV's and the advanced phone service. I also have signature cable and HD pack. The equipment is the Arris media gateway with 6 tuners. The installer wired the house and ran a new drop from the tap outside.
Well here is my last review of WOW. The first month seemed ok but as time went on I would get no picture frequent reboots, And calling the tech support became a time wasting experience since it would take about 45 minutes to get through and had no time to wait this long have to work for a living not babysit the ISP. Everyone in the house would get mad a me for switching to WOW. And noticed they did not have that many sports channels either.
So went back to Comcast and they gave me new equipment that has more features on it. Like the HD zoom. And gave me and even better price. Everyone is happy now in the house, because they have more ONdemand and sports.
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