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Review by cavemanf16 
Posted: 331 days ago
member for 8.7 years, 62 visits, last login: 272 days ago
 Galloway,Franklin,OH
 $80 per month (12 month contract)
 about 4 days
 "No slow-downs in the evening like TW, consistent performance"
 "HD cable signal overlaps analog cable, and causes ugly HD picture"
 "Very good service for the price, but you will be disappointed with HD cable channels"
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Tried Time Warner Cable for a month, and speeds dropped to near unusable levels every day at 4:30pm - 8:30pm because everyone else in our neighborhood was online then. TW was also filtering a church's website (because it had a lot of video content, maybe??) but continually denied filtering any websites, even though I could prove that they were intentionally sending back the packets to drop the connection when I packet traced my connection to that website.
WOW matched TW's price to entice us back (for 1yr), and I haven't looked back. MUCH easier to setup my own cable modem/router with WOW than TW, customer service is great, and tech support isn't terrible (not great, but not close to as bad as TW). Speed is always consistently high.
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 Review by MaxCras
UPDATED: 347 days ago
member for 1.2 years, 212 visits, last login: 262 days ago
Mount Clemens,Macomb,MI
Contract price not specified.
"No slowdows or drop outs. Phone sounds great!"
"None yet"
"Best value and performance in Mount Clemens!"
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I have been using WOW for around 3 years now, and have only lost service 3 times. Twice were network wide outages, and once was local storm damage. All 3 times service was back up within hours!
I originally had the 4/512 service which was always a bit faster, and was recently auto upgraded to the 8/1 service which has always tested spot on!
The TV picture is always great, and I am pleased with having access to my local HD stations without having to purchase the HD service!
UPDATE 11/20/08
Well, things have been O.K with my internet recently. I have noticed since the initial speed increase my latency to the Chicago speed test server has increased from 10ms to 36ms. Time of day does not seem to matter, and my speeds seem to jump from 3Mbps to 7.5Mbps, a far cry from the stable 7.9Mbps to 8.1Mbps I was getting only two months ago... It has not affected me much because I have been to busy to really move a lot of data through the pipe, but it does seem that my speeds hit their lowest point when I actually want to use the bandwidth.
It must be a network issue farther upstream because if anything I have noticed that more people are either switching over to Comcast, or having Comcast as a first time Cable, HSI customer.in my neighborhood.
Overall, I still have no urge to switch over to Comcast (it took me long enough to finally get rid of them) or DSL, I only live 3 or so blocks from the CO though, so signal quality would not be an issue. If these speed issues don't improve soon though, I may start researching the other local offerings...
UPDATE 12/05/08
Well, I am not exactly sure what they did, but over the last few days my speed tests are hitting between 7.8 and 8.1 down and 990 to 1.1 up stream with a latency of 28ms to Chicago. Just for fun I gave the server in Toronto a ping and although I had a high latency (100ms or so) my speeds were still accurate.
UPDATE 12/23/08
Things are still looking good, my speeds are still where they should be even after trying to beat my connection into submission 24/7. I'm going to be upgrading my cable service sometime after Christmas and before New Years, so I'll report back then.
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 Review by cmatties
Posted: 359 days ago
member for 4.7 years, 288 visits, last login: a few hours ago
Westland,Wayne,MI
$112 per month
about 1 days
"Speed"
"Small HD selection"
"Great for the money"
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I got Tv and internet. 15/2 internet. i have no complants at this time.
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Review by jem
Posted: 359 days ago
member for 359 days, 1 visits, last login: 352 days ago
Columbus,Franklin,OH
$57 per month
"Customer Service; auto upgrades"
"None"
"6 years and very satisfied!"
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Great customer service; package upgraded automatically if a new one is available for the same price, I have been auto upgraded from 4Mbps to 6Mbps and again recently to 8Mbps automatically. I have a bundle price so it's actually costing only $27 more than cable alone, but to be fair you should distribute the savings over both products proportionately making it $39.50
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Review by sirray
UPDATED: 360 days ago
member for 1.1 years, 13 visits, last login: 285 days ago
Columbus,Franklin,OH
$110 per month
about 1 days
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Best internet speeds for the money in Columbus
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Review by robwow24
UPDATED: 1 year ago
member for 5.4 years, 12 visits, last login: 1 year ago
Columbus,Franklin,OH
$59 per month (12 month contract)
"Modest pricing for low-incomers on cable/Internet/phone package"
"Up and down Internet connections too much... no consistency even at 6 MBps"
"Should have been more consistent on speed connection and servicing"
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I've been happy with the 8 Mbps Internet connection so far but my real concern is the price package for a 8 or 15 Mbps connection, which is much higher than an average $70 for 20 or 40 Mbps in some broadband-wired countries. Now I'm wondering why WOW goes only 2 Mbps AND 8 Mbsp and not with a 4 or 6 Mbps option in between? It's puzzling.
Cable servicing have been really good to me so far, except for an occasional video pixilation during broadcasting, whether a TV show or a sport game, every once in a while. That would be a normal interference from other sources beyond WOW's controls.
I don't use WOW's digital phone service.
WOW's tech support: let me say this - not always helpful in most cases but seldom helpful in the easy cases. The last one - about three weeks ago - was pretty rude and curt to me, even though I politely inquired why I am having a stalling connection for two days, with speed going from 2 to 4 MBps instead of the usual 6 MBps. There is no need for some WOW tech support to be rude and curt with me. Not every customer is very tech-savvy or IT-savvy.
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Review by stang289hp
UPDATED: 1 year ago
member for 6.9 years, 105 visits, last login: 14 days ago
Plymouth,Wayne,MI
$110 per month
"has been more relaible then Comcast. Cost & On site service good."
"on demand (TV) is slow to load, internet being finicky at the present"
"good service for the price"
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I have always been a broadband cable user for high speed internet, beta tested for MediaOne here in the midwest when HS was rolled out.
Had Comcast for a year and was very dissatisfied with their service.
Was considering DSL (AT&T U-verse bundled package - phone,TV, internet, cell), but now that AT&T is considering capping their service, I don't think I'll be exploring that option.
Signed on (some years back) for the 1.5 meg speed (back when WOW was Americast). WOW has bumped the service to 4 meg, (a couple years back) and at present 8 meg. with minimal cost increase.
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Review by markcart
UPDATED: 1.1 years ago
member for 6.6 years, 1174 visits, last login: a few hours ago
Columbus,Franklin,OH
$77 per month
"Reliable connection, great customer service reps."
"???"
"Good Company"
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Solid connection. No downtime since starting service with them. I called a few times to change TV packages, upgrade the receiver and return their cable modem. I found a used Motorola cable modem for $20. It was no hassle making the change which saves $2.50 per month. The installers and the customer service reps on the phone have been excellent. The signal/product has been too.
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 Review by south1178
Posted: 1.1 years ago
member for 7.9 years, 3546 visits, last login: a few hours ago
Cleveland,Cuyahoga,OH
$80 per month (12 month contract)
about 5 days
"Fast and reliable"
"Non to date"
"Good deal for the money. Beats Cox anyday."
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Looked at Time Warner, Att and Cox. WOW had better pricing and better reviews. Happy to have gone with WOW. Speed increase from 8 to 15 was a nice touch.
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Review by hugoconducts
Posted: 1.1 years ago
member for 6.9 years, 16 visits, last login: 238 days ago
Chicago,Cook,IL
$140 per month
about 3 days
"Cheap and reliable"
"Crummy tv software"
"Better value than Comcast"
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I switched to WOW after my Comcast introductory price ran out. The cable TV interface is amateurish compared to Comcast, but it works okay once you get used to it. The top internet speed available (they seem to have just upgraded it without telling me - I get 1MB d'load speeds now, up from 800K) is not as fast as Comcast was selling (for more $), but it's only been down once in 6 months - better reliability than Comcast by a longshot. The $140/month cost I entered on this site includes cable w/HBO, Shotime and Starz, plus 1MB internet and home phone. I'm very happy with my service, plus I don't have to write a check to the Comcast conglomerate that would still be throttling my P2P if they hadn't been called out by the community. Comcast can suck it.
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