Review by DPF - Location: Naperville, Du Page, IL, USA
- Cost: $28 per month (12 month contract)
- Install: about 5 days
Great speed, reliability, low cost Long wait for CS (although rarely needed) Great service made better by low price
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Had WOW in Naperville, IL for a year now. Had 1 outage 9 months ago, CS was swamped so there was a long wait on the CS line. Other than that speed is great and reliable. Have analog cable with 2 premium channels and 1.5/300 connection for ~$80 total. Can't beat it. Especially since it was my only option at the time. It may still be, unless Comcast is here now. Don't know if they are, don't care. [Updated] Just chiming in again with an update since I've recieved the raised speed caps to 2M/300K. I've noticed the troller on the other recent review stating how they will crash and burn due to bed execution, etc. If this is bad execution, I wish other HSI's sucked this bad. Couldn't be happier. Service remains rock solid, no update on CS times as I haven't had to call them.[/Update] -DPF member for 20.5 years, 363 visits, last login: 12.7 years ago updated 20.4 years ago
Review by Jeremy341 - Location: Dearborn Heights, Wayne, MI, USA
- Cost: $50 per month
- Install: about 4 days
Can't think of any Incompetent They're OK, but not like they used to be.
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Update 2/11/2005: WOW is completely losing their edge. I can no longer recommend them. They don't really deserve 1s for the ratings, but I just want to bring their average down. Update 10/18/2003: I moved up to WOW's Ultra service yesterday. It blew me away! The caps are set around 4200/550, and I consistantly get around 4500/550. They gave me $10 off for 12 months because of a billing error, so I'm only paying $50 per month for the service. It simply can't be beaten! Update: I am currently beta testing WOW's new Ultra tier. It is an amazing service! It is going to be 3500/500 when it comes out. Right now, I'm getting 3800/400 pretty consistantly. Plus, for the month I do the beta testing, I get my Internet for free. It can't be beaten! On June 6 (2002), I called up WOW and ordered their Internet Advanced package. That was the first day service was available in my city. They scheduled an install between 2pm and 6pm. They had to run a new wire because I wasn't a customer already. First tech arrived at 5:40, and he started getting all the wires setup. Second tech arrived at 5:50, and they got to work stringing the wire. Took about an hour, and then it was onto the inside. Plugged in the modem, tech went to the online provisioning page, confirmed the settings, and rebooted the modem. That was it! First thing I did was run a speed test: I got 1924/501. The service is advertised as 1500/300, so this is amazing. I got a Scientific Atlanta WebSTAR modem for free, since they don't have a modem rental fee. The IP is dynamic but doesn't change, as with most cable providers. WOW is a great ISP, you need to check them out! member for 24.2 years, 1899 visits, last login: 18.9 years ago updated 20.4 years ago
13120635 (banned)Watching in silence join:2001-01-03 Aurora, CO |
13120635 (banned)
Member
2002-Jun-11 12:11 am
Nice!!There have been a lot of complaints about WOW's service. I like seeing a good review of their service. They are a new company and they have a lot of things they have to work out. I can't wait until they roll out their fiber in my area!
It's good to see a satisfied customer.
Good luck!
Scott | |
| | Jeremy341Bye Premium Member join:2000-01-06 localhost |
Re: Nice!!It seems that the bulk of the problems are in Illinois. There aren't that many people with problems here in Michigan. | |
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cakefan join:2003-04-21 Royal Oak, MI |
ComplaintI think wow internet try to project it's self to people with little know how of the internet. When I first got it I had to explain to them how I was only getting 1/3 of the bandwidth I paided for, they had to come over and check, they fixed it, but it seems at night at peek times, between 7-10 they cut it back down to 1/3. I think its to save money... | |
| | TheMetrixR.T.F.M. - P.E.B.K.A.C Premium Member join:2002-06-15 Utica, MI |
Re: Complaintsaid by cakefan: I think wow internet try to project it's self to people with little know how of the internet. When I first got it I had to explain to them how I was only getting 1/3 of the bandwidth I paided for, they had to come over and check, they fixed it, but it seems at night at peek times, between 7-10 they cut it back down to 1/3. I think its to save money...
The key words here "Peak Times" should tell you a lot, that means EVERYONE and their brother/sister is on their cable internet connection during Peak Times. Remember cable is a shared line/network. | |
| | | LiLTizzBack with comcast Premium Member join:2001-11-11 Ypsilanti, MI |
LiLTizz
Premium Member
2003-Jun-19 1:14 pm
Re: ComplaintI have never saw a slowdown at "peak times" with comcast here. The only time there is a slowdown at peaktimes would be with the company overloading the node. I've used both comcast has been more stable and faster for me. always glad to see others getting good service though. | |
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Review by jeffreyhsieh - Location: Columbus, Franklin, OH, USA
- Cost: $29 per month (12 month contract)
- Ameritech
Good connection price ratio!! Rush for this service!
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I change my package from cable provider to SBC Yahoo! DSL! It's my best package Internet package I've ever used. Speed test result is about 1.25M downstream and 110kbps upstream from broadband report. It is a great deal for the cost of 29.95 per month. (You should be able to get 26.95 per month now!) Installation is easy. And I choose to merge my existing yahoo account into new sbcglobal.net, I can finally use my Yahoo email account for regular use, after so many years of inconvenience (I didn't buy service for POP access.) Although you will need to pay if you want to keep that service after one year term ends. I think I will be on using SBC, as long as their service is available in the place I lived. Plus, you can select "two" Yahoo Premier service with no cost! member for 20.5 years, 131 visits, last login: 12.4 years ago lodged 20.5 years ago
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No Promotion?I assume that there is a typo with your downside comment. If you are referring to WOW not offering "new customer" promotions, that is one of the aspects that I like about WOW - call it WYSIWYG pricing. I know exactly how much I will be paying. One other aspect is the rate lock. Your price will remain the same until January 2005 (unless you change plans). | |
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Review by dweeb - Location: Ferndale, Oakland, MI, USA
- Cost: $60 per month
- Install: about 2 days
Awesome speed None so far Nice alternative to Comcast pro which is $35 more and slower.
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It happened pretty fast. I hated waiting for my downloads but I also didn't want to pay $95 to Comcast. I was also worried about the Comcast bandwidth notices (whats the point of upgrading the service to 3000 when people are breaking the rule right now) So on Tuesday evening I called WoW, they set me up with an appointment Thursday morning, installer came and did a fine job which took about 30 mins. Speed is 3700 dl 500 ul I can't complain. If you want faster speed and aren't ready to fork out a ton of cash, try WOW. member for 21.7 years, 4648 visits, last login: 7 days ago lodged 20.5 years ago
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not very happyi have their service and just have the basic plan for 60 a month. my system runs slower than a modem and the service is crappy. I'm going somewhere else. | |
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Re: not very happyWas their a speed problem? What were your signal levels? How was your experience with customer service? | |
| | imrf Premium Member join:2002-06-06 Utica, MI |
to tarirae
What basic plan for $60 a month are you talking about. Do you mean that you have the Ultra Internet package without tv or do you have the basic(112k/112k) internet and tv combo package for $60 a month. If you have the internet/tv combo then that is the reason why your speeds suck, you need to upgrade to a faster package. Otherwise it looks that you need a tech to come out and check a few things out. | |
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lead tech to tarirae
Anon
2003-Sep-29 11:20 am
to tarirae
before you go someplace else at least give wow a chance to fix what ever problem you may have, if you have the value internet/basic cable combo then you need to upgrade to the basic internet speed, also if you run kazza and it's running in the background it slow you down. | |
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lanuxaz
Member
2003-Sep-19 11:04 am
hi allhow are you ? | |
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Review by scottr37 - Location: Sterling Heights, Macomb, MI, USA
- Cost: $60 per month
- Install: about 3 days
Great Value-3X the speed of Comcast None yet, but, subject to review If it stays like it is so far, I'll NEVER go back to ComCast!
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I signed up with Comcast during the end of the @Home days. Had about 4 months of blazing speed with @Home, then went through the Comcast "network change over". Wasn't too bad in my area. Problem was, speed dropped to 1/3 of what it was with @Home (just like everybody else), but, the price stayed the same. Connection was fairly stable, and, even available during the northeast blackout (I was pretty suprised). Benchmarks were typically 1700/240. Got my September bill-a 23% increase (No Cable TV) from $48/month. I started looking for alternatives, and WOW was a better deal-just a $1 more a month, and twice the up/down speed. I called Comcast, they just said that they screwed up the billing, and "I should be thankful for all the months I got at $48 per month, the new price is $58.80 per month". Called WOW on Labor Day Monday, set the appointment for Sept 4th, between 8:00 AM and 12:00 Noon for "Ultra" service. Installer arrived at 8:40 AM, that day, to install a new arial. I was up and running by 9:30 AM. The drop was done professionally, unlike Comcast (they tywrapped their cable to SBC Telco arial), with its own network interface box. So far, speeds down are between 4.1 and 4.4 Mbs. Speeds up are between 500, and 550, typically 530-we'll see if they hold. Bottom line, if you live in Sterling Heights, Michigan, check out your alternatives, you might be pleasently suprised. At this point, I would never go back to Comcast-their equivalent service is called "Pro", and, its $95/month. BTW, Comcast offloaded their usenet to GigaNews, but, you only get 1 GB per month, AND, you are charged just for downloading headers. WOW doesn't charge extra for it. So far, content is pretty close to GigaNews-I might just get to cancel my GigaNews account, and save another $12/month. member for 23.6 years, 247 visits, last login: 13.4 years ago lodged 20.5 years ago
Review by rbertram - Location: Elgin, Kane, IL, USA
- Cost: $40 per month
- Install: about 10 days
Reliable connection. Tech support could be better. Quality service at a reasonable price.
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Update 9/11/03 Service is still about the same. Hold times for tech support has gotten much better, but there are still quite a few support agents that have no clue what they are doing. It like rolling dice to see if you get someone on the phone that knows what they are doing. The only other thing is that I wish the temporary pind and port blocks from the MS Blaster worm would be lifted. It is past the effective date of the worm, and the blocks are still in place. *************************************************************************** I have had WOW! since April 2002. At the beginning, things were rough, but it was due to growing pains in my area. They oversold their services and couldn't handle the usage. There customer service was very lacking in beginning also. Hold times were extreamly high (30-60 minutes). Recently I had to make a couple calls regarding resetting a couple of my email accounts, and the hold time was only 5-10 minutes. Since the increase of available bandwidth, the WOW service has greatly improved. If there are any problems, they are usually due to line quality problems out of WOW's control. The biggest problem I have is the low upload rate for the advanced package - only 300kbps. They used to have 500kbps, but caps were lowered when bandwidth became scarce. They originally claimed that that they caps would go back up, but I don't see that ever happening without paying more. Pricing is very competative if you also use there cable tv services. I do not use them, so I have to a premium for the service. Fortunately, my company pays for it, so it doesn't mack too much difference. member for 22.2 years, 615 visits, last login: 18.8 years ago updated 20.5 years ago
dvd536as Mr. Pink as they come Premium Member join:2001-04-27 Phoenix, AZ |
dvd536
Premium Member
2003-Sep-12 12:01 am
wormActually if its ICMP ping you're talking about, that is the welchia worm and it doesnt die until jan 01, 2004. | |
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Review by dpitts96 - Location: Elgin, Kane, IL, USA
- Cost: $50 per month
- Install: about 9 days
They have service in my area They seam to be disorganized Bottom line is: They have service in my area!
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** WARNING ** I have been here more times then it says, I am just not the type of user who stays logged in all the time. I've been using DSL reports for what seams like 10 years. I would bet that the number of times this says I've logged in is equal to the number of times I've done updates to this review. I ordered on 6/30/2002 the 1500/300 for 44.95/mo. They give 3 dynamic IPs (a Static IP is $10). They always answer the phone quickly when your asking questions about new service. However they always passed me on to tech support to get the answers, the I would have to call back to talk to sales. Twice I was transferred from sales to tech support where I was on hold for about 20 min and then was hung-up on. If I called back and tried to get tech support directly, I could get a hold of them, but still there was a long (20min) wait time. Over all, I've wasted way too much time on hold with them. The installation process is a nightmare. WOW subcontracts the installations to another company but does not pass on all the information about the intsall job to them. What a waste of time for both the customer and the installers. They have some form they are to fill out when they schedule the install, but twice the installers have not had the needed information. Simple things like use back door, and to give customer a call 1 hour before showing up, talk to landlord if customer is not there. They wasted time comming when I was not here and I have wasted 2 days sitting at home when they did not come. Wow really needs to get their act together here! After the screw-up on the first install attempt, I called back to check that the information that they were going to give the installer for the 2nd try was correct. But it was not and I had them fix it... But they still did not get the information to the installer. He came when I was at work, didn't talk to my landlord, didn't call me. Anyway, connecting with the installers was bad due to poor information being passed to installers from WOW. When I finally did get service my speed weren't that great: 590/294 (should be 1500/300) with no tweaking. 8/1/2002 - UPDATE: It now been 3 weeks and everything has been working great. I'm getting great speeds (14890/296). Have had NO problems once I finnally got connected! Using a Linksys Router I haven't had my IP change yet. 8/4/2002 - UPDATE: Had about 2 hours of problems routing off WOW's network in the middle of the day. 8/8/2002 - UPDATE: Received first bill. Jason K. quoted me $44.95/mo, but bill is for $49.95. Also, I did not have service for a full mo, so bill should have been pro-rated for the shorter period of time. Have not been able to get ahold of Jason!. 9/1/2003 - Noticed problems with some services not working: PING, FTP, TRACEROUTE 9/10/2003 - Called WOW about services not working and they said they were blocking these services from working. Gee, thanks for telling me. When asked when they would re-enable them, they said they didn't know when or if they would turn them back on. 9/10/2003 - Started looking for a new ISP that does not block services, again... member for 21.7 years, 9 visits, last login: 8.1 years ago updated 20.5 years ago
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asdlfjasdlkif you havent tweaked yet, then dont say that your speeds suck. Because those arent the true speeds that your could be getting | |
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Re: asdlfjasdlkOk for one learn your internet before you speak. They only service up to 1.5Mbits no possilbe way unless uncapped to get 2096 bits downstream. Plus upstream is capped so forget your 509 get real buddy ole pal | |
| | | GadgetsRmeRIP lilhurricane and CJ Premium Member join:2002-01-30 Canon City, CO
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Re: asdlfjasdlksaid by Otto Hahn: Ok for one learn your internet before you speak. They only service up to 1.5Mbits no possilbe way unless uncapped to get 2096 bits downstream. Plus upstream is capped so forget your 509 get real buddy ole pal
Sniper was around before they lowered the caps. Hence his 2096/509 in his posting sig. Learn about the people here before you comment about something that you have no knowledge of. [text was edited by author 2002-08-02 23:33:32][text was edited by author 2002-08-03 00:25:37] | |
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the phone companyFor all you WOW subscribers or potential subscribers in Michigan, I want to give you a little something to think about. WOW bought a cable system from a phone company. A phone company that offers DSL. Do you honestly think that a phone company with DSL would build a network and design it with cable modems in mind? Hmm
Can you say uh oh.
[text was edited by author 2002-08-07 00:42:08] | |
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lush
Anon
2002-Aug-7 4:18 pm
Re: the phone companyJust for your info., obviously because you lack it, Americast was owned by SBC, which was a phone co. However, Americast was built as a cable company from the ground up with state of the art equipment within the last 5 years.
Hmmmmm, does that mean its a phone co. system based on DSL? Don't think so.
You should do your homework before you run off at the mouth.
Cheers everyone. | |
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Re: the phone companyTalk about uninformed. Scientific Atlanta is not exactly state of the art equipment. Actually S.A. gear is garbage compared to General Instrument (now Motorola) gear. Maybe you should know what your talking about before you speak. OH and I never said "its a phone co. system based on DSL" tart, you obviously don't know anything about cable networks or DSL or you would know DSL runs on phone lines (copper twisted pair) not coax.
I said its a cable system (coax) built by a phone company, the system was not built for cable modems only for cable T.V. Why you ask? Well little boy Ill tell you, because the phone company had DSL on their phone lines. So obviously the phone company with DSL was not going to compete against the cable company who both were owned by the same company (AMERITECH).
Also SBC did not own Americast or Ameritech 5 years ago, they just recently purchased Ameritech about 2 years ago and sold Americast 8 months ago. Yet again you are the idiot of the day. Story of your life hu.
One more thing, I DO NOT WORK FOR COMCAST! I hate COMCAST!
Don't forget to put your handicap helmet back on. [text was edited by author 2002-08-14 00:14:22]
[text was edited by author 2002-08-14 00:16:03] | |
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Re: the phone companyjust to let you know i work for wow and americast has dsl true which is now known as sbc but they run off a different line then what there cable does. yes they did build a state of the art cable system which is by far better then comcast because it been years if not ages since there system has been updated. the dsl never has and never will go through the same cable that they ran for the cable tv and the cable tv line is the same as it needs to be for the internet. and why would they build a system that they didnt feel was good enough i mean think about it you think they thought they wouldnt keep it um no so they did build the best. also the only reason they sold out to wow is cause they couldnt handle the cable and dsl all in one they make way more in just dsl they dont need the cable side anyway. | |
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Re: the phone companylol lol lol lol lol lol lol Holy crap, That made no sense what so ever. They sold the cable side because sbc didn't want it and they where loosing their butts. Give me a break, why is it just because its not comcast its better. Yes comcast does suck, but is WOW better? NO. Is WOW worse? NO. Do they both suck? YES!!!
Oh by the way, AMERICAST didn't have DSL AMERITECH did. The fact that you work for WOW and you don't know the difference makes me laugh.
Geez, I try to inform people about the truth and all the idiots come out of the wood work and start screaming.
If 1 intelligent person would step forward and present a good argument about what I said I would be amazed.
Oh and if you haven't noticed I do have WOW and I like it much much better than comcast. | |
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BillingWith cable (and Earthlink DSL at least), you are usually pre-billed for service. My first bill for Earthlink was $92 (full month ahead, and paying for the partial month I had used), but after that, it went to $50/month. You may want to make sure WoW isn't doing something similar, because the $45/month price is correct, and what's on their web site. | |
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Re: BillingI also work for WOW in naperville, il on frontnac rd. An I must agree we do suck, | |
| | billking9999 |
to cmcasey79
I also work for WOW in naperville, il on frontnac rd. An I must agree we do suck, hard! | |
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imrf Premium Member join:2002-06-06 Utica, MI |
imrf
Premium Member
2003-Sep-10 3:21 pm
Ping blocksquote: Started looking for a new ISP that does not block services, again...
If you have used this site for "10" years, why did you not stop by the WOW forum here and see the two stickies about the Ping block in place because of the two viruses on the net. Almost all cable companies are now blocking those ports because of people who are infected. your only other in IL is Comcast and they block those same ports. Other wise good luck. | |
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lead tech
Anon
2003-Sep-29 11:38 am
Re: Ping blocksYou want to complain about ping blocks? You should be greatful! How would you like to have the blocks lifted, then an infected computer pings YOUR computer and passes a virus on to you! Next time think about what you ask for, because you might get more than you asked for. | |
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wowblows to imrf
Anon
2003-Oct-12 11:22 am
to imrf
Give up a little freedom for a little security? I don't think so. The "ping block" is a royal pain in the A**! But let me guess, You have your Pc plugged directly into the cable modem don't you? Have you thought about securing your connection so everyone else doesn't need to suffer? With a firewall you can block incomming "pings" but still be able to see if the mail server at work hasn't crashed. What will they take away next, ftp? | |
| | | imrf Premium Member join:2002-06-06 Utica, MI |
imrf
Premium Member
2003-Oct-12 11:36 am
Re: Ping blocksWhat are you babbling about. The ping block has no effect on anybody, unless you want to ping someone all day. An ISP does NOT have to allow that to pass. If you use it for work, they look into getting a business class DSL service. As for your dumb comment on "But let me guess, You have your Pc plugged directly into the cable modem don't you? Have you thought about securing your connection so everyone else doesn't need to suffer?" , since you have no idea what you are talking about, let alone even know me, I will enlighten you anyways, yes at times I do have my pc directly connected and 99% of the rest it is plugged into my router. I, unlike idiots like you, have my pc updated with all needed patches and am virus and spyware free. Just because you can't handle problems like that and need 3 firewalls and what not, does not mean that myself or anyone else does.
If you name is accurate to what you think of your ISP, why do still have them now, and not switched back to Comcast, ohh yeah, thats right Comcast also blocks random ports, and ATT, Comcasts backbone provider blocks all ICMP pings once hit Comcasts peering point in Chicago. | |
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Moe Diddley Premium Member join:2002-03-17 North Aurora, IL |
Forget all this!Go with DLS wireless! They have been in the area for a while now, and they rock. They take care of their costumers and you can talk to someone 24/7 without waiting an hour on hold. » www.dls.net | |
| | clowny Premium Member join:2003-09-09 Crystal Lake, IL |
clowny
Premium Member
2003-Sep-12 1:55 pm
Re: Forget all this!If you live in an area with trees everywhere you're probably going to waste you time like I did. No line of sight for me | |
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Review by (hidden by request) - Location: Maple Heights, Cuyahoga, OH, USA
- Cost: $50 per month
Basic Cable and 500kbps Internet for one low price Only available in a few areas GET WOW IF YOU CAN!!! IF YOU CAN'T, GO SOMEWHERE YOU CAN!!!
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I have had WOW Cable and Internet since it became available in my community (Cleveland, Ohio). In the time since then, we have had zero outages, only a couple problems (all of which were resolved within a week of them occuring either over the phone or with a technician coming out). The speeds that we were quoted (500kbps download) are what we are running at every time I check. If you can get WOW, GET THEM!!! We had Cablevision, Adelphia, and Americast (which was bought by WOW). Americast was good, but the other two sucked. Overpriced and inferior service. Those combined with AOL being $25 per month, and we were spending about $70 per month for these two services. Now, we spend less than $60 (including the cheapest AOL service). WOW rules. www.wowway.com Chris M. (review was emailed from domain wideopenwest.com) lodged 20.5 years ago
bobburn join:2003-08-15 Clarksville, TN |
AOL...you ever stop to think that the problem could be that piece of crap bloatware? AOL just sucks and should be shut down. | |
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Review by dannymagoo - Location: Plymouth, Wayne, MI, USA
- Cost: $60 per month (month by month)
- Install: about 5 days
No problems, speeds as advertised. None If you have Comcast, ditch it for WOW, ASAP
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Here is my story. I had Mediaone for a few years, and Comcast bought them out. Since the time Comcast took over, things have gone down hill. This past week was the last straw. After a week of intermittent signal loss, (5 min to 5 hours duration) I called Comcast to have them fix it. To my horror, I was told it would be a week until they can come to fix it. Not happy with that, I called WOW. WOW was there to get me up and running in 5 days. I got the 1500/300 plan, with basic cable service. Sofar, DL speed has been around 1400-1600, and the UL speed has been around 250-300. I test during peak and non-peak hours. Ping times have improved dramatically, as we do a lot of online gaming. Much better signal... Now, as for price, WOW will cost me about $20 less per month, and the price is good until 2005. Even my cable TV reception is brighter and better, a very noticable difference. Now, I have had Comcast at my home atleast 3 times a year since they took over to address poor internet speed, and other problems. So, my signal was never neglected. I am thankful for WOW, it is cheaper, better, and have better support. What more can you ask for? member for 20.5 years, 8 visits, last login: 18.5 years ago lodged 20.5 years ago
TheMetrixR.T.F.M. - P.E.B.K.A.C Premium Member join:2002-06-15 Utica, MI |
ConCrap Ain't Got Sh*t on WOWI had the same problems as you with ConCrap and did exactly the same with WOW.
Although I signed up a lot earlier and it only took WOW 2 days from call to activation. They weren't as busy a year ago.
Best of all about WOW is, well, everything really but I was going to say the tech support. If you ever have to call you are treated like a human being and a paying customer. Not like some shmuck who doesn't know his head from his 5th point of contact.
You are going to keep loving your WOW service. | |
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Re: ConCrap Ain't Got Sh*t on WOWSofar so good. Been checking my signal regularly, never seen it below 1400 down, usually it is between 1500-1600. The upload will occasionally dip down to 250, but usually in the 280-290 range. Online gaming is a noticable improvment, pings are a lot lower, and can move faster. (Important when your playing Battlefield 1942)
I should have switched a year ago too. Live and learn.. | |
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Re: ConCrap Ain't Got Sh*t on WOWAdding to this review:
Been checking my bandwidth a lot recently, for some reason it is constantly over 2100 down, and 250-300 up..
Cant beat that.. | |
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