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I had been waiting for some type of internet to be availible in my part of town and when Wide Open West sent a flyer to my door, I tried to set up an appointment immediately. After 3 tries by techs, I finally got working service. WOW said that a construction company cut the fiber but I don't think that takes 3 weeks to fix. Speeds are as advertised and I am happy with what I have so far. Another thing I should mention is that the techs that I have weren't very knowledgeable. They only knew how to install and not how to work around problems. Update: Haven't seen any dip in speed what so ever after a week! Even at peak hours I am getting 1600/290. WOW seems to really know what there doing with there broadband systems. I am impressed! (Also not one pike or disconection with service whatsoever) member for 20.7 years, 131 visits, last login: 19.9 years ago updated 20.7 years ago
I had originally ordered WOW's Cable and Internet service about 6 months ago after being subjected to Comcast's rather subpar service. The time between when I first called and when install occurred was three days. On arriving the WOW technicians were extremely courteous and the connection worked great. Fast forward six months and today I am now on WOW's Ultra Internet package which includes 3.5Mbit/500Kbit speeds with Basic Cable for $74.99; overall a very competitive package. Pings to the East Coast are 30ms while West Coast pings hover around 40ms. I highly recommend WOW to anyone in Michigan, Illinois, or Indiana. Thank you WOW for such a pleasurable internet experience. *Update WOW is still rock solid but I'm hoping for a speed upgrade by years end. *Update 8/05 WOW has had some downtime the last month or so, but I can't complain too much. member for 22.2 years, 1414 visits, last login: 15.8 years ago lodged 20.7 years ago
After 12 months of paying $105 for IDSL, cable broadband finally came to my area. I had IDSL through Megapath Networks because it was the only broadband available in my area. I was leery about leaving Megapath because of the excellent service thay provided. I had 100% up time and consistent speed. Never a problem. Wide Open West hasn't dissapointed me. All it took was a 10 minute phone call and my install was scheduled 3 days out. I was given a window of 8AM - Noon and the installer arrived at 8:10. He was knowledgeable and efficient. It took him only 10 minutes and he was gone and I was up and running. After 7 days I have had 100% up time and reasonably consistent speeds. I pay $55 for 1500/300 with a static IP. All in all, I couldn't be happier. Who wouldn't be happy about paying half as much for 10 times the speed? member for 21.9 years, 1559 visits, last login: 10.2 years ago lodged 20.7 years ago
They make sure it's up and running before the installer leaves. I get about 2.2 MBps though I'm paying for 1.5 I'll update my review with more news after I've had it longer. I like it because of the 300 upstream and the 3 static IPs for less than $50 per month, great deal. member for 21.2 years, 44 visits, last login: 15 years ago lodged 20.7 years ago
3 Mbps. service is here! within a month all michgan servicable cities will be available. If your paying for 1.5 Mbps its $15.00 more amonth, As for what Ive been reading if you have slow speeds, having to reboot modem or Pc ect. ect. Call WOW for a service call, as a Service Tech for WOW our service runs great if yours does not you have a problem and you need to call so we can fix it. If its not right let us fix it! Speed issues are mostly related to old/bad cable (Rg-59) or more than 1 splitter in line causing low signal , same for modems that lock up, if you know you have one of these problems in your house and your having similar problems it can be fixed and you will enjoy our service the way it was meant to be! Any comments are welcome. member for 20.7 years, 2 visits, last login: 20.6 years ago lodged 20.7 years ago
I love Wide Open West, I've had virtually no problems with the company since I finally purchased theif services less than 3 months ago. I will admitt however it took them long enough to get out to my house, but starting today and yesterday, I've been loosing connections all together, and on offpeak times. When I called they ran me through a number of tests, and got the problem pinned down, but are not able to get a representitive out for a week. I used to have Speakeasy DSL they were great about getting out to my house fast and prompt. It took me 13 days to get online with WOW, basically the only problem I've had is the wait for connectivity, and now this wait for repair. I suppose its worth it, considering I'm paying 44.99 a month for 1.5 down, and will soon be able to pay 59.99 a month for 3.0down.... All in all, great value. member for 21.3 years, 21 visits, last login: 20.7 years ago lodged 20.7 years ago
The tech that attempted to perform the installation was only knowledge for what he had to do (what has documented in the form of instructions). He didn't have many trouble shooting skills but was very eager to learn. Then again, I don't have a normal setup so I can't blame him. I showed him a few tips and I think he is on his way to becoming a professional high speed internet access installer. member for 20.7 years, driveby review (so far) lodged 20.7 years ago
When WOW is working - man it's a great value and a great connection. When it goes bad, they can't fix it for weeks to months. Prepare yourself for massive ping times - sometimes in the 1000ms+ range - and horrible upload speed - mine rarely exceeds 75K bits (not bytes) per second up. And I'm not the only one who is seeing this. If you want to game, forget it. The unreliable up and down speed on top of the horrible ping times make it impossible. I've had 7 visits from technicians to no avail. They come out to the house and do the same tests over and over, agree with me that the service is bad, and then leave. The good stuff is they use (I think) Supernews, so binary news groups are great. The 5 gig max download is a drag, but not the worst. The price is very reasonable. The customer service folks on the phone are responsive and helpful - they can't fix a bad network but that's not their fault. They don't block ports which is cool. And they allow up to 3 free additional IPs - not bad. Bottom line, you won't get what you paid for in terms of connection - at least not in Glen Ellyn. Those who know what a ping time is and upload speed are will be very mad. Those that don't care - will be happy as clams and never know they're getting ripped off. member for 20.7 years, driveby review (so far) lodged 20.7 years ago
Had some problems with bandwidth late last year. Been working fine for months now. There is an occasional gitch with the POP3 server. The news server seems to have dificulty remembering who I am, forcing unnecessary login and password entires. member for 22.1 years, 270 visits, last login: 14.6 years ago lodged 20.8 years ago
I ordered the fastest package, 1500/300 and i get 1500/250. That is very acceptable. The install guy came when he was supposed to, and did ok work. Unfortunatly he did make one critical mistake and it took me all day to figure it out. He didn't bury the cable and when he closed the cable box he damaged the cable. I would fix it by removing the damaged part of wire, but the connectors I have are not very nice. It is causing signal problems but i took the cover off the box and the cable is now in a position that it works. On another note I was displeased with the destruction of the comcast line coming into the house. I wasnt clear on telling him not to, but hes lucky the modem works, cause otherwise there would have been heck to pay. Finaly, do the have basic cable at WOW, cause I got a lot of channels. member for 20.8 years, 26 visits, last login: 17.7 years ago lodged 20.8 years ago
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