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WOW Internet and Cable page on DSLReports
Six Month Rating

Reviews:
bullet 448 reviews (288 good) (75 bad)
bullet Submit a review by email click here
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Review by Rodney.Armstrong

  • Location: Grove City,Franklin,OH
  • Cost: $140 per month
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

WOW has the worst customer service of any cable and internet provider.
The cable and internet is less than average. Their billing is horrible!
They double billed me late last year without me knowing it. This week I
received a phone call from a debt collector stating I owed them $250! I
said "they are my provider and I am looking at the last bill which was
due a few weeks ago and I paid it on time and owe them nothing". They
said that isn't what their records show. I told them I would call WOW.

I called WOW and they said they have where we disconnected service in
February and a past due bill we never paid. I said, first I don't owe
you anything but, let's say I did... why wouldn't you cut off my service
until I paid if that is the case? She said they couldn't reach me. I
reminded them that we have service with them currently. I explained we
have had service with them for years. I reminded them that they sent out
noticed apologizing in January and February for incorrect invoicing.

After speaking to 3 people (escalating each time) they finally
determined that it would be good to reduce the $250 to $200 and call it
a deal. NOT! I have all my bills and will not pay them another cent. I
have now cancelled my service with WOW and will make it my mission to
make sure as many knows about this as possible. They have lost one
customer and a customer that will work really hard to ensure they lose
more or at least the opportunity at some for $200. It isn't the fact
that I can't pay it, because I waste more than that in a weekend of
eating out (family of 5) but it is just the principle of the matter.

In close, BEWARE of WOW! Don't go with them. Unfortunately I don't have
a good reference for any but I am going back to Time Warner. Even though
I will pay more and their customer service isn't much better, at least
they had accurate billing and if there was a problem, they would address
and admit it. Good luck WOW, you will need it!



(review was emailed from domain securitasinc.com)
lodged 1.4 years ago

Comments:
SCSIraidGURU

join:2013-05-24
Saint Clair Shores, MI

I beg to differ

I called last night about my bill around 7pm. After choosing a few customer billing options, my wait was about 1 minute. They answered my question promptly.

ryanx30

@knology.net

Re: I beg to differ

I just got my bill this morning and they are charging me $260 when I know for a fact that I only incurred about $130 in charges this month. WOW! has only been in my town for about a month and before then Knology was pretty good with not billing me like this. I called them about this problem and they don't seem to care. I will try to inform others in my town to try to stop using WOW! if they have this problem also and go to Charter instead.

Review by AlgUSF See Profile

  • Location: Seminole,Pinellas,FL
  • Cost: $40 per month
  • Install: about 5 days
Good "15/2 Broadband for $20/mo less than Brighthouse's 10/1 standard RR."
Bad "Ping times are a little high."
Overall "Good value for the money"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My wife and I had Brighthouse Cable and Internet since we bought our house 4 years ago. We went with DirecTV for cable and were stuck at ~60/mo for just Internet. Since FIOS wasn't available in our neighborhood we decided to give Wow! a shot. Wow! bought Knology who bought out the old GTE Americast cable system from the late 1990's. For 60/mo with BH we were getting 10/1 service, and now we have 15/2 service with Wow!

The woman on the phone was very courteous and upfront with all of the prices, and fees. We decided to forgo the modem rental and grabbed our own DOCSIS 2.0 modem to save the $5/mo.

The gentleman who came to install our service was extremely friendly, and made sure to install it the way that we requested. The install was very professional looking. He told us that a burial crew would be here within 7-10 days to bury the cable, and they were out the next day burying the wire. I am happy that Wow! has their installers ground to the electrical meter as opposed to the water line like Brighthouse and Verizon do. Not to mention that it is one less unsightly box next to my pool.

Speeds are as promised, but the latency seems a little high.

member for 1.4 years, 15 visits, last login: 65 days ago
lodged 1.4 years ago

Comments:

Review by jkowols See Profile

  • Location: Mount Prospect,Cook,IL
  • Cost: $130 per month (18 month contract)
Good "Picture quality, features, whole house dvr with 6 tuners,"
Bad "Router funtions are limited"
Overall "Over all good, just need to work out the issues"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)



After 27 year s with Comcast, we were tired of the steady rate increases
with little or no consideration for being a long time customer. Here is a
review of our WOW Ultra TV installation which was completed this week



Pros:

Picture quality is good on all 3 tvs with Media Players

TV that is directly hooked up receives a lot of channels and local broadcast
in HD - overall picture quality is good

Channel lineup for the price is good

DVR functions & options are good

Installation was on-time and went well with one exception. I had ordered a
cable card for my HD HomeRun Prime. When the installer arrived I was told
that it would not work and he took it with him. So I called the salesman and
complained. 2 days later the same installer was back with a cable card. It
works and I receive the same channel lineup on the cable card that I do on
the media players. Problem solved



Cons:

Internet speeds good be better. Really don't want to add another $20 to the
monthly bill to upgrade to the 30 Mbps speed



Gateway/Router - Mine is in the crawl space so I don't use it for wireless.
I have a separate AP for that. The biggest problem is that I have not been
able to port forward my IP cameras. I spent an hour with tier 3 support with
no success. According to WOW it is setup correctly, just not working. The
device itself is slow to change menus, which does not help with the setup. I
found the solution posted by another member that uses my old router after
it has been setup as a DMZ device. Unless WOW comes up with a better idea,
I may need to try that



Phone - Limited options in setup. For example, I would like to adjust the #
of rings before the voice mail kicks in. If this is do-able, I can't find it



Overall we are happy, in spite of a few bumps in the road. However, I will
be happier when I can see my IP cameras from outside the house. The switch
to WOW is saving us $50 / month over Comcast and that makes us very happy

member for 1.4 years, 71 visits, last login: 210 days ago
updated 1.4 years ago

Comments:

Sjjdjb

@wideopenwest.com

Tech support?

Tech didn't understand the cable card the first time?
Your cameras didn't work and going through different levels of support they still don't?

How can you give tech support 100%?
jkowols

join:2013-05-06
Mount Prospect, IL
Reviews:
·WOW Internet and..

Re: Tech support?

Well, maybe 100% was being too kind, but since then the issues with the IP cameras and the cable card have been resolved and I am willing to give them the benefit of the doubt. During all of the years with Comcast, they were far from perfect too

On the negative side we have had to reset the gateway a few times. Hopefully last nights software upgrade resolves the problems

Review by JG526 See Profile

  • Location: South Lyon,Oakland,MI
  • Cost: $80 per month
  • Install: about 20 days
Good "Good installation, Getting advertised speeds, prices, no contract"
Bad "None yet"
Overall "Happy with new WOW internet & phone service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

New service that was installed approximately 3 weeks ago. The tech showed during scheduled time period & did a nice clean install. Order the 15/1 plan and am getting advertised speeds. Paying $80 per month for internet & phone with a price lock until 2015. Only minor disappointment was the older Arris TM402g modem they provided me. Will update if any issues come up.

member for 1.5 years, 39 visits, last login: 297 days ago
lodged 1.5 years ago

Comments:






Review by parkut See Profile

  • Location: Harrison Township,Macomb,MI
  • Cost: $70 per month
  • Install: about 3 days
Good "Installation, price, reputation of company"
Bad "none yet"
Overall "quick installation, installer arrived as promised"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·AT&T U-Verse
**** Updated 04/01/13 *********
nothing new to report

**** Updated 03/23/12 *********
Recently needed to get WOW to rename reverse ptr for our static IP to help resolve
problems with e-mail delivery from our server to remote systems. WOW tech
support was fast and knowledgeable. A pleasure to work with these folks.

**** Updated 02/13/11 *********
nothing new to report. Paying $69.99 / month with all taxes

**** Updated 01/30/10 *********
nothing new to report.

**** Updated 07/08/09 *********
Circuit is lightly used, nothing new to report.

**** Updated 12/27/08 *********
There have been some occasional outages, not quite as reliable as I'd hoped it to be. Generally pleased with downloads. When uploading and the line is saturated, the ping time goes way up, ping graph in excess of 500 ms. This in turn slows down the download speeds as well.

**** Original Install June 22, 2008 *********
Ordered the 8/1 Ultra Plus Internet package with 5 static IP's

This is a business account, with no limits on hosting servers
(I also use WOW for my home connection).

Installer ran new aerial cable, plus an additional 50' inside cable

Once modem was recognized, my salesman ordered the static IP's

Two days later, I was provided with the proper IP configuration
and within moments I was online.

This circuit will likely replace our Business DSL static package
since we are limited by distance from the RT to 3 meg x 512

member for 12.8 years, 6615 visits, last login: 1 days ago
updated 1.5 years ago

Comments:

Review by avonlakeoh See Profile

  • Location: Avon Lake,Lorain,OH
  • Cost: $99 per month
Good "Quick install, good reception, good internet speed, good phone"
Bad "Terrible Service, Phone calls never answered, E-mails never answered"
Overall "We'll go back to Century Phone and DSL and Time Warner TV"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Order and Install went smooth as glass. WOWWAY was new to our area. It was competitive with Time Warner and Century phone and DSL.. We were given 6 months per year seasonal hold for $20+ per month. In the fall when we tried to place WOW on seasonal hold they never answered any phones. E-mails went unanswered and there was no way to notify WOW of desired seasonal hold on their web site. They continued to charge our VISA the full amount 4 months after we put the service on hold. We finally went to visa, presented them with the facts and they reversed the charges. To this day WOW has no idea what's going on. Finally talk to their service reps and you get a different story from each one. WOW is absolutely out of control. A company run by accountants - great at getting your money but extremely poor customer service. Avonlakeoh

member for 1.6 years, 0 visits, last login: 1.6 years ago
updated 1.6 years ago

Comments:

Review by Juke Box See Profile

  • Location: Proverbs 3
  • Cost: $99 per month
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·Knology
Simply put, Knology was purchased by WOW.

I am not sure of the difference of service, mine has always been great. But I am not sure how this company will do with their customers.

So far, it is impressive with the possibility of upgrading from a Knology 30/5 connection to a 50/5 connection.

Since all is OK, no foul no harm, I will have to come back an update this.

member for 13.7 years, 5345 visits, last login: a few hours ago
lodged 1.6 years ago

Comments:






Review by lightbulb05 See Profile

  • Location: Columbus,Franklin,OH
  • Business customer Business customer
  • Cost: $236 per month (12 month contract)
  • Install: about 365 days
Bad "Wow Before It's Time"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
(ratings below consensus)

understand WOW’s desire to meet the competition but I’m not a Beta tester.

I have been informed by each and every new service tech that appears at my residence that the system was wired incorrectly. Have you no standards? That’s because they have no idea or idea as to how the new Ultra system works. And why is it that if I reside in Columbus, OH that I have to speak with an even less knowledgeable person in Alabama? While your call center personnel are polite, with the exception of a supervisor named “Fred” they have no idea as to localized issues.

The above is a precursor to my letter to the BBB and your corporate board. Whoever forwarded the idea of Ultra before its time should be fired. While I like the system when it’s up and running the down times far out weight the up time.

member for 10.2 years, 1 visits, last login: 1.6 years ago
lodged 1.6 years ago

Comments:

Review by MikeC See Profile

  • Location: Des Plaines,Cook,IL
  • Cost: $130 per month
  • Install: about 1 days
Good "Whole house DVR and great menu system."
Overall "Record 6 shows at once and faster internet than Comcast for less."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Sales people are real nice and try there best to give you the right information. Installer was great, explaining how to use things and programming the remotes for all my stereo devices. Internet speed is way better, no lag around early evening when everyone gets home. The picture and sound are better, really surprised by that. DVR expansion you can attach a esata drive to your DVR. Looks like you can also stream from your windows media pc to the cable boxes.

member for 13.1 years, 3568 visits, last login: 1.5 years ago
updated 1.7 years ago

Comments:

Review by richard8655 See Profile

  • Location: Glen Ellyn,Du Page,IL
  • Cost: $75 per month
Good "Cost is probably more reasonable than the competition"
Bad "Poor choice of intelligent channels. Almost no public TV. Mostly low brow channels."
Overall "Fair. Pricing is good, but channel choices offer little for the intelligent viewer."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Lack of Public TV channels. Lack of intelligent channel choices.

With the start of digital TV, our (Chicago) public TV stations are now also broadcasting subchannels. Our 2 public stations each have a couple additional channels of great, intelligent programming.

But expect WOW to carry them in their Chicagoland cable line-up? No, of course not. We're too dumbed down, and only want wrestling and the usual mass entertainment. Even the competition here (Comcast and U-verse) carry them. But WOW, of course not.

I've rigged an outside antenna in pulling them in (for free). All the more reason to consider dropping WOW. In addition, only 1 of the 2 public TV channels is in HD on WOW. On top of that, WOW offers no on-demand feature for any of the Chicago public TV channels.

Additional intelligent channels such as Current TV and Sundance channels are also completely unavailable. Again, these are offered by WOW's competition in Chicagoland - Comcast and U-verse.

This is why the fair rating. If the pricing wasn't so good, I'd switch to one of the competition.

member for 1.7 years, 23 visits, last login: 25 days ago
lodged 1.7 years ago

Comments:

Ygvygv

@wideopenwest.com

TiVo

This is why I love TiVo. Combines cable and antenna into one channel line up. Seem less to the user what the source is unless you know what numbers go with what.