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Review by joebob2000  - Location: Hilliard,Franklin,OH
- Cost: $86 per month (18 month contract)
- Install: about 30 days
Good "Low cost and easy to deal with"
Bad "Low quality equipment"
Overall "Good service if you don't mind the glitches"
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Coming from AT&T U-verse, WOW was a lot cheaper (same channel lineup/boxes and internet speed is about 50% the price) but immediately the "freshness" of the technology was apparent. The set top boxes are really sad (low def guide, slow interface, huge in size) but the channels tune well via Clear QAM on the TV so the set top box is only needed if you want to DVR or PPV (or if you want to punish yourself with using the guide). On the internet side, the install went OK after the tech "fiddled" with it for an hour (speed was OK so he called it a win), but within a few days the internet slowed to a crawl. We had to have a tech revisit and replace the cable modem (after about 2 weeks in use) and the "new" one worked great. Hopefully it lasts longer than the first.
The use of old, refurb boxes (and just plain old technology) is kind of frustrating, but given that the price is so low it is worth it (for now). If money were no object, U-Verse or Time Warner (both available in this area) would be a much better choice.
Fair warning: reviewer joined this month
lodged 2 days ago
Comments:
| Review by jwhitaker148 - Location: Reynoldsburg,Franklin,OH
- Cost: $148 per month
- Install: about 3 days
Good "Reliable service, friendly customer support, great packages"
Bad "DVR storage size, UltraTV GUI is sometimes slow"
Overall "Overall good service, very reliable. "
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I got WOW when I first moved to Columbus, OH and kept them until the launch of the Big 10 Network. Since they weren't carrying it at that point, and I love Buckeyes football, I switched to Insight. Big mistake. I switched back to WOW later because of unreliable service. I had them for the last three years and was extremely happy. I actually wish they offered service here because I miss them dearly.
I had their UltraTV service set up for two rooms with 15/1 Internet, their higher digital tier, and HBO. In the time I had them I only had two service calls; one for the UltraTV upgrade, the other after a power outage damaged the system. Sometimes the GUI was slow and I wish the HDD in the media server had been larger but other than that I had zero complaints. Both the initial install and the second were a breeze, so was the upgrade to UltraTV. The installer was on time, clean, and very courteous each time; certainly more professional than the DISH installer I had here.
They even made disconnecting and equipment return when i moved away absolutely painless. I wish they would move into this area, Time Warner won't run cable where I am and WOW is better than they are anyway.
member for 50 days, 7 visits, last login: 1 days ago
updated 35 days ago
Comments:
| Review by bkxwilliams - Location: Arlington Heights,Cook,IL
- Cost: $180 per month (24 month contract)
- Install: about 3 days
Good "Very pleased with quality of service"
Bad "limited free on-demand selections"
Overall "Significantly cheaper than Comcast for same stations"
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Dumped Comcast after 12 years when became too expensive and they refused to extend me any promotions. WOW was best price for nearly same stations. Purchased the Ultra Gateway because of ability to record 6 channels at a time. Have had no issues with service or picture quality. Got cable, internet and phone; for some reason they had to install the Gateway box in basement. The internet connection was a little weak; however I resolved that with a repeater. Customer service was great with ordering, installation 3 days later on time with no problems. Originally signed up for 2 mpbs internet speed and later changed with one phone call to 15 mpbs.
member for 46 days, 0 visits, last login: 46 days ago
lodged 45 days ago
Comments:
 vincep5
join:2005-04-07
Harwood Heights, IL | same same situation with me. Comcast didnt want to extend my original promotion. They didnt even bother to offer me a discount or downgrade my cable package to save money. Their loss! | |
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| Review by vincep5 - Location: Mount Prospect,Cook,IL
- Cost: $125 per month (16 month contract)
- Install: about 21 days
Good "Ultra TV. User interface for cable is really nice. PRICE! !"
Bad "$20 to upgrade from 15mpbs to 30mpbs; VOD is a little lacking"
Overall "Tons cheaper than comcast for very similar service. Bigger DVR space and 2 dvr boxes included in the price!"
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I was with comcast for 3 years. I started on a small bundle..then kept upgrading all the way to a monthly bill of 210 a month! They couldnt help me lower my bill, so I switched to WOW.
I was pleasantly surprised that the price the sales person said on the phone was the real price of my monthly bill (125)! No hidden fee BS like comcast does for HD or DVR service. The price was guaranteed until Jan 2015. I dont know what happens after that date and how much $$ the price will increase if any????
I have the UltraTV and its been great. I would recommend getting it. The UI feels almost as good as TiVo and you get 2 boxes where you can watch recorded shows !
Comcast would charge a arm and a leg for that
member for 8.5 years, 63 visits, last login: 19 days ago
lodged 46 days ago
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| Review by Clocker1000 - Location: Sterling Heights,Macomb,MI
- Cost: $116 per month (12 month contract)
Good "UltraTV is Awesome."
Bad "On Demand is a little lacking if you need that."
Overall "Great value."
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Now that I am back with WOW I'm glad I came back. Comcast's service was very good for me but the price got too high after all my promotions expired and each time I called to tell them I was switching the discount I got was a little bit less. So it was time to come back to WOW and I am glad I'm back. UltraTV is awesome and my connection is rock solid. It appears that they have done something to improve the lines in my area since I last had them about 5 years ago.
member for 12.3 years, 971 visits, last login: 8 days ago
updated 73 days ago
Comments:
| Review by efk - Location: Westlake,Cuyahoga,OH
 Business customer- Cost: $190 per month (12 month contract)
- Install: about 10 days
Good "Reliable connection and speed; responsive support; no hidden fees"
Bad "SLA not as thorough as some others"
Overall "Excellent value, friendly and prompt service"
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50/5 cable service ordered with install completed in about 10 days. Very friendly and helpful salesperson who was open and honest about policies. She answered all of my questions or quickly found somebody who could.
They accommodated my request for a WAN IP that was not on the same subnet as my DMZ IP's. After a couple months of reliable service, they allowed me to change my service from month-to-month to a yearly contract at a reduced rate.
member for 11.5 years, 359 visits, last login: 32 days ago
lodged 76 days ago
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| Review by Bornloser - Location: Cleveland,Cuyahoga,OH
- Cost: $119 per month
Good "Good customer service, good package deal and very reliable service."
Bad "None yet."
Overall "Would highly recommend."
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I've had the cable/phone/internet package for a few years now and have had very reliable service. Just recently contacted customer service and was able to upgrade internet service for just about the same price that I was paying previously. Their customer service people are the greatest!! I downgraded their service at end of 2012 because I am the only one in the household now. Everything went smoothly and I saved a lot of money.
UPDATE: Moved out of the Cleveland, Ohio area in May of 2013. Very sad to say that I am no longer with WOW. I now have TWC (no other option). I miss WOW a lot. After the downgrade with WOW, I was paying $85.00 a month. The same package with TWC is $120.00 a month. As soon as an alternative is available in the area of Portage county I am in, I will definitely look into it.
member for 11 years, 3682 visits, last login: 1 days ago
updated 100 days ago
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| Review by mrvelous01 - Location: Ferndale,Oakland,MI
- Cost: $127 per month
Good "excellent consistent internet speed"
Bad "do not offer 105mb download package yet"
Overall "Excellent customer service, willing to negotiate price/packages"
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I have been with WOW for 8 years. Previously Comcrap then ATT DSL/Dish. Any time I have issues (rare) WOW is quick to respond. They typically leapfrog Comcrap in this area for internet speed advancements though they're behind right now. Got a good explanation from WOW the other day that Comcrap speeds are not guaranteed and that they (Comcrap) have no local limits to the number of connections per "node" so performance can suffer. I attempted to switch to Comcrap last week but found out at the last minute that they LIED about the package they sold me, neglected to tell me about all the promotional pricing that was good only for 6 months, then tried to basically bribe me into continuing the install. I did not. I'm glad I didn't switch. WOW is consistent and friendly and willing to adjust pricing. See my review in forums for details.
member for 1.9 years, 3 visits, last login: 113 days ago
lodged 113 days ago
Comments:
| | Terrible Worst cable ever. They raise the price and the service continues to get worse. Picture keeps skipping and you catch every other word on the sound. If you have a choice make sure this isn't one of them  | |
| | | Augusta Knology changed over to WOW - not happy :-( Used to be able to contact Knology in Augusta to manage my internet service 24/7, without hiccup or problem in getting services modified, changed. Wanted to provision my router as my gateway to the ISP, and find out why my usenet access wasn't working.
Found out usenet service has been dropped due to a lack of use (by who?) and the people who handle reprovisioning the modem device are not available...
Not happy, and really considering changing service for the first time in 12 years. So long Knology - I will so miss you. | |
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| Review by AlgUSF - Location: Seminole,Pinellas,FL
- Cost: $40 per month
- Install: about 5 days
Good "15/2 Broadband for $20/mo less than Brighthouse's 10/1 standard RR."
Bad "Ping times are a little high."
Overall "Good value for the money"
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My wife and I had Brighthouse Cable and Internet since we bought our house 4 years ago. We went with DirecTV for cable and were stuck at ~60/mo for just Internet. Since FIOS wasn't available in our neighborhood we decided to give Wow! a shot. Wow! bought Knology who bought out the old GTE Americast cable system from the late 1990's. For 60/mo with BH we were getting 10/1 service, and now we have 15/2 service with Wow!
The woman on the phone was very courteous and upfront with all of the prices, and fees. We decided to forgo the modem rental and grabbed our own DOCSIS 2.0 modem to save the $5/mo.
The gentleman who came to install our service was extremely friendly, and made sure to install it the way that we requested. The install was very professional looking. He told us that a burial crew would be here within 7-10 days to bury the cable, and they were out the next day burying the wire. I am happy that Wow! has their installers ground to the electrical meter as opposed to the water line like Brighthouse and Verizon do. Not to mention that it is one less unsightly box next to my pool.
Speeds are as promised, but the latency seems a little high.
member for 152 days, 13 visits, last login: 34 days ago
lodged 147 days ago
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| Review by jkowols - Location: Mount Prospect,Cook,IL
- Cost: $130 per month (18 month contract)
Good "Picture quality, features, whole house dvr with 6 tuners,"
Bad "Router funtions are limited"
Overall "Over all good, just need to work out the issues"
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After 27 year s with Comcast, we were tired of the steady rate increases
with little or no consideration for being a long time customer. Here is a
review of our WOW Ultra TV installation which was completed this week
Pros:
Picture quality is good on all 3 tvs with Media Players
TV that is directly hooked up receives a lot of channels and local broadcast
in HD - overall picture quality is good
Channel lineup for the price is good
DVR functions & options are good
Installation was on-time and went well with one exception. I had ordered a
cable card for my HD HomeRun Prime. When the installer arrived I was told
that it would not work and he took it with him. So I called the salesman and
complained. 2 days later the same installer was back with a cable card. It
works and I receive the same channel lineup on the cable card that I do on
the media players. Problem solved
Cons:
Internet speeds good be better. Really don't want to add another $20 to the
monthly bill to upgrade to the 30 Mbps speed
Gateway/Router - Mine is in the crawl space so I don't use it for wireless.
I have a separate AP for that. The biggest problem is that I have not been
able to port forward my IP cameras. I spent an hour with tier 3 support with
no success. According to WOW it is setup correctly, just not working. The
device itself is slow to change menus, which does not help with the setup. I
found the solution posted by another member that uses my old router after
it has been setup as a DMZ device. Unless WOW comes up with a better idea,
I may need to try that
Phone - Limited options in setup. For example, I would like to adjust the #
of rings before the voice mail kicks in. If this is do-able, I can't find it
Overall we are happy, in spite of a few bumps in the road. However, I will
be happier when I can see my IP cameras from outside the house. The switch
to WOW is saving us $50 / month over Comcast and that makes us very happy
member for 152 days, 70 visits, last login: 26 days ago
updated 152 days ago
Comments:
| | Tech support? Tech didn't understand the cable card the first time?
Your cameras didn't work and going through different levels of support they still don't?
How can you give tech support 100%? | |
| | jkowols
join:2013-05-06
Mount Prospect, IL Reviews:
 ·WOW Internet and..
| Re: Tech support? Well, maybe 100% was being too kind, but since then the issues with the IP cameras and the cable card have been resolved and I am willing to give them the benefit of the doubt. During all of the years with Comcast, they were far from perfect too
On the negative side we have had to reset the gateway a few times. Hopefully last nights software upgrade resolves the problems | |
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