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WOW Internet and Cable page on DSLReports
Six Month Rating

Reviews:
bullet 470 reviews (289 good) (89 bad)
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Review by oakwoody See Profile

  • Location: Knoxville,Knox,TN
  • Cost: $30 per month
  • Install: about 2 days
Good "It's not Comcast."
Bad "D/L speed not as advertized."
Overall "It's like a box of chocolate."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I signed up for WOW 30Mbps unlimited broadband service. I confirmed with the sales rep that connection speed would not be throttled under any circumstances. The installation was quick and painless since the property was already wired for Comcast. I was able to get 30 Mbps down, 5 Mbps up. After a few weeks of moderate Netflix use, download speed dropped to 5-7 Mbps for about a week. Whether this was a fluke or WOW throttling the connection, I don't know. Now I'm getting ~20 Mbps on average, but nowhere near the 30 Mbps that was advertized. WOW tech support is hit and miss. I started with a rental cable modem and later on purchased my own cable modem. Getting WOW to provision the new cable modem was a comcastic experience. I was told that my line was provisioned as a VOIP line and they couldn't enable my cable modem until they "rebuilt the account"(!?!). I had to call WOW again and again for a few days, until I managed to get a CSR who told me that the previous CSRs had been making up stuff, and was able to provision my cable modem on the spot (thanks, "Henry")! Still, compared to my previous experiences with AT&T and Comcast, WOW has been a pleasant surprise.

member for 79 days, 1 visits, last login: 75 days ago
updated 79 days ago

Comments:

Review by tmcb82 See Profile

  • Location: Hilliard,Franklin,OH
  • Cost: $65 per month
  • Install: about 3 days
Good "TV service has the channels I like and Internet speed is above advertised."
Bad "Price's are rising and a few recent outages."
Overall "Still better and cheaper than Time Warner or U-Verse."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·voip.ms
I have had the service since September of 2012 and have been generally very happy. Some issues do pop up every so often but WOW is quick to fix them. Their support is the best (they all seem to be US-based) very friendly and knowledgeable. I don't intend on switch anytime soon, unless something drastic happens.TV

My Services:
- One HD DVR w/ HD service (not UltraTV).
- Signature TV package.
- 15/1 Internet w/ my own modem. (I usually get 17/2 though.)
- 4 TV's in total.

member for 13 years, 3246 visits, last login: 31 days ago
updated 107 days ago

Comments:

Review by cmoschini See Profile

  • Location: Saint Petersburg,Pinellas,FL
  • Cost: $71 per month (12 month contract)
  • Install: about 6 days
Good "Excellent techs, excellent service, fast speeds, good prices."
Bad "Arris modem/router is so-so router. Website works but is very limited. Name is kinda stupid, hard to google (Warcraft...)."
Overall "A great company that needs a new name and a better website so more people can find them."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I wanted a fast connection because I use my home connection for work (I build websites, from home), and I'm often both downloading and uploading large files to client sites. Asymmetric connections like Wow's cable tend to skimp on Upload, and the top 2 plans they offer in my part of FL are:

50 down / 5 up

30 down / 5 up

I wanted max upload, ideally 30, but that's simply not available. The sales guy, to his credit, talked me out of the 50 down, saying my wifi router wasn't going to be able to do better than 30 anyway. He was right - I've never had a connection this fast and my 802.11N router can't do better than 30 anyway. Money saved.

30 down / 5 up is $67/mo though I think that might go up after a year, before tax. I'm paying about $4 in tax. There was a $30 setup charge. There's also a somewhat confusing conversation about "Truck Rolls," which is not offroading disasters but rather an insurance policy where you pay something like $5/mo to get tech visits for free, rather than paying, I think it was, $100/visit. Seemed reasonable, though it is a bit odd they don't just include it in the price and keep it simple. Also they might want a better name... .

I should clarify the 6 days to install was because I called 6 days ahead of time and setup the appointment in the afternoon, after the electricity would be turned on in the morning. I'm not sure if the 6 here is some kind of mark against them... .

The techs were nice enough to talk me through everything they were setting up, and even braved a giant bees nest, that fortunately had already been abandoned, to setup the new line. For the technically curious, Wow runs fiber optic above-ground on existing telephone lines, down a pole to a small collection silo - if you have one near you it's a green domed cylinder about a foot in diameter. The fiber optic hands off to cable which they then bury underground to each house near that silo.

For the non-technical, that's a good setup, so I'm expecting a clean connection - unless the telephone poles blow down, then I'm hosed. Not that it'd matter since I'd have no power anyway. It is Florida... . Smartphones and backup batteries for the win.

One thing I like to do to test a connection is run a simple packet loss test - I build websites so pinging a server from here right now with a simple ping /t, in 200 pings one didn't come back. Not perfect but not getting in the way of work or wasting time on Netflix.

Complaints:

The Arris modem/router they provided is a good modem, it's been solid there. But on the router side, it's been unimpressive. It COULD be my devices - this complaint is very unscientific as all I used was my phone and laptop - but I found it had poor signal, dropping to half speed in the bedroom, and frequent total wifi dropouts.

That said I brought my own router with me (a very customized dd-wrt one) that I know works well with all my devices. I used a direct ethernet connection to the modem from my laptop to go in and disable its wifi so it wouldn't impair my router's signal sitting right next to it, tied my router into it, and now things are really solid. I don't know if others will struggle with their Arris router half, but that was my experience. I do think in general the quality of wifi is complicated and a major part of good internet these days, and it's too bad it's basically no one's job.

If I had to complain so far, it would be that their website is very limited, and finding anything about them is very tough. Their name apparently used to be Wide Open West, so they've rebranded, and they really should've talked to an SEO or branding person before picking that new brand. "Wow" is already very much crowded in search by World of Warcraft, so anything you might try to find, Google runs you straight the other way.

Their signed-in site is very limited. The only way to see your bill breakdown is a PDF. You can setup automatic billing, paperless billing, and that is quite literally everything that it does.

To get specific I was looking for "Wow! A Friend." Despite being an existing customer, this appears to be nowhere in their signed-in site. It's also impossible to google, because the real WoW (Warcraft) also has a refer a friend feature. To find it I finally guessed that maybe it'd be on wowway.com's contact us page, and sure enough... lucky guess.

I think if Wow picked a name that reflected the fact they own no content, and aren't a media conglomerate, so their goal isn't to screw you like sayyyyyy Time Warner, which I just escaped in leaving my last place for here, I think that'd be a better name. But whatever they pick... they should google it first and make sure it's not already dominated by something as big as Warcraft.

member for 110 days, 2 visits, last login: 103 days ago
updated 110 days ago

Comments:

ladymercedes

@70.195.0.x

dissapointment

I have been a VERY loyal customer for years but this past few months have been nothing but a dissapointment. First my box dies and o lose all my shows. Then the replacement starts screwing up and instead of losing everything again i decide to wait until i really need it . then when i finally do call, not only do they bring a box inferior to the one i have now but the one i actually need and was told i was getting wont be around until January. Then the tech guy proceeds to screw up both of my cable boxes royally to the point that i have to call the company twice and he screwed up one of my televisions so now the picture doesnt come in right and when i called about a new box i asked to make sure they dont send him back here and they said you get who you get. Now i find out that they have cheaped out and dropped my favorite network from their lineup and it may never come back. Not only that but there are no other companies in this town that offer cable at all so im now stuck with these people which i used to think was a good thing. Now i want another company in this town.

Review by daragh See Profile

  • Location: Arlington Heights,Cook,IL
  • Cost: $70 per month
  • Install: about 10 days
Good "For internet-only, good price for the speed and reliability"
Bad "Basic, but impactful mistake on install"
Overall "No inclination to move - loyal customer"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Apart from a stupid mistake on the installation order (mixing north with south up on my address) which really messed up the whole installation for a week, the services is actually pretty good - no worry about having a connection.

member for 12.1 years, 47 visits, last login: 113 days ago
lodged 113 days ago

Comments:






Review by raypsi1 See Profile

  • Location: Wayne,Wayne,MI
  • Cost: $85 per month (month by month)
  • Install: about 1 days
Good "came out next day in the PM for install"
Bad "they gave us cable box based on the NTSC tv we had, no hdmi or streaming video outs"
Overall "ordered 15Mbps service and I got advertised speed wicked awesome"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

First order they hooked me up to their bot phone system after talking to a person bot refused to understand my responses I thought I got the order thru for install the next day but when the time went by I called they said they had no record of me:( after using 120 minutes of cell phone time Saturday they set me up for Sunday lucky service man was only 4 minutes late for that window of time.
The install went smooth.
I gots a Arris TM502G modem rented for $2/month
I got the service protection plan $3/month
2Mbps speed for $42/month
and a total balance of $98 for the install and internet listed above
The balance was due 1/25/13 but I paid it the next day after install
I don't know for sure it the bandwidth is capped
And they do give me the true advertised, speed that never happened with any of my other ISP's

9/1/14 yea still getting what I paid for, only 3 outages on the weekends in the last few months this year. BTW I did the speed tests here on dslreports

12/5/14 upgraded to 15mbps for only $20 I upgraded cable to digital, now paying about $60 for cable and $20 for internet
Got through to sales on my google phone, 'cause last time it took so long had to pay for cell phone minutes.
Free install I paying for this in monthly fees, like service protection plan if anything goes wrong they fix it for free.


member for 14 years, 570 visits, last login: 9 days ago
updated 116 days ago

Comments:
levis76

join:2013-01-06

Try a true speed test

Try speedtest.net, not the WOW! speed test. Their's only tests between their servers and your modem. Try a real world speed test on servers around the country and prepare to be disappointed.

raypsi1

join:2001-04-09
Redford, MI

Re: Try a true speed test

What? I used dslreports java and flash servers every time I got 2+mbps If I could of figure out how to post the results here I would have sorry about that.

raypsi1

join:2001-04-09
Redford, MI
Reviews:
·WOW Internet and..

Re: Try a true speed test

Here's results of just 3 java tests here on dslreports:

21-01-2013 04:03 AM java speedtest 2105 Kbps 782 Kbps New Jersey, USA wideopenwest.com
del 08-01-2013 08:34 AM java speedtest 2030 Kbps 1122 Kbps New Jersey, USA wideopenwest.com 0635hrs est
del 07-01-2013 08:09 AM java speedtest 2111 Kbps 1121 Kbps New Jersey, USA wideopenwest.com

Review by Porkroller See Profile

  • Location: Grosse Ile,Wayne,MI
  • Cost: $30 per month
Good "Reliable service, no caps"
Bad "Would be nice to get a bump up in speed"
Overall "Compared to the other choices in my area (Comcast and AT&T), WOW is the best option in my opinion"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

We've had WOW for years. Actually, since Americast was bought by WOW. Over the years we've had TV and internet service, and even triple play for a while. The service has been consistently reliable. There have been a few outages here and there, but in the scheme of things it hasn't been a big deal.

Last year we decided to "cut the cord" and dropped TV and phone service. The speed (15/2) is not great but OK. The cost ($30/month) is reasonable. The reliability is good. There are no caps. I don't have much to complain about - WOW makes a pretty good "dumb pipe".

Some things to avoid:

- Don't use WOW's DNS. They insert ads for non-existant domains. Roll your own DNS locally or use Google's DNS or anything else.

- Don't use WOW's email. This almost goes without saying for any ISP, but I'll say it anyway because it is so important. Do not get locked in to an ISP by using their email service.

- Don't rent a modem. Again, pretty much applicable to any ISP. There isn't anything wrong with WOW's modems, but they are a bad deal. $5/month to rent a modem that costs $10 to buy is not worthwhile. Note that you have to rent a modem if you have voice service with WOW (which is a good reason to not have voice service through them).

Bottom line:

I would choose and continue to choose WOW over the ISP competition in this area (Comcast and AT&T) because of the superior value and lack of data transfer caps (part of the value).

member for 13.2 years, 1480 visits, last login: 36 days ago
lodged 188 days ago

Comments:

Review by mpedigo1 See Profile

  • Location: Elgin,Kane,IL
  • Cost: $30 per month (12 month contract)
  • Install: about 2 days
Good "The company is growing, an increase from 1 to 5 GB email space finally!"
Bad "The company is growing, a new email platform that seems outlook unfriendly"
Overall "What once made WOW shine (customer service) has gone the way of Comcast"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I currently only have WOW's 15/2 Mbs service.

In the last 2 months there have been more outages then in years before.....

WOW recently changed their mail backend upgrading to 5GB of storage which is nice but has broken the ability to use IMAP clients like Outlook as my Outlook client was corrupted the first time I attached. I created a new profile and it is working but hangs frequently. My calls to support have been met with "We don't support Outlook and we can't help you." They will not entertain that there is an issue on their end. I asked for a manager and pretty much received the same response "we don't care if you leave us."

I' sent an email to the CEO and CTO and am awaiting their response.

I guess WOW has managed to become just like every other large cable company which is sad considering how top notch WOW was 10 years ago. Their prices are pretty good, but there are certainly other choices out there.

I'll just say WOW has much room for improvement.

member for 6.6 years, 15 visits, last login: 204 days ago
updated 204 days ago

Comments:

rosew28

@23.28.144.x

Extreme slow internet

i was told slow internet (.76Mbps - 1.76) was Cleveland problem. Slowness starts in early evening every day. Even after we upgraded twice. It's been months. Our bill went from $97 to $130 but still no change. Each time I called to Complain, I was told to restart the router. Than speed gets back up. An hour or 2 later, same slide from 15 to 8 to 1.5 to .76
Can anyone help?

wowcust

@65.44.185.x

Same boat

I too have been experiencing random outages with WOW. I too am in Elgin. Switched back to them from Comcast as I had WOW 5 year ago without any issue. When the service is working it is great, but the frequent outages are making quite painful. How long are your outages? Mine range from 5-30 min. Call support and they say there is no issues.

NMich

@67.149.117.x

Not happy at all and this review is spot on!

Have been a W.O.W customer for over 10 years and just in the past 2 the price has gone up (no value now) and the internet speed has gotten slower and more unstable. I have what equates to a brand new modem/wifi router from W.O.W. and I know for a fact it is just W.O.W. taking on too many customers and not being able to keep up with the demand. Now what will happen is the internet just cuts out sometime throughout the day (hopefully not when I am logged onto my at home job). Then on top of that the speeds have gone from being 30/3 to 800kbps-1.5mbps/1.4 up. Really wow? I have no reason, none whatsoever to stay with them. Guess Ill be going to Comcast. Sorry W.O.W. I tried to show you some loyalty. I stuck with you for over a year with these games your playing, but I gotta do whats right for me now.

Review by ryan3531 See Profile

  • Location: Mount Prospect,Cook,IL
  • Cost: $116 per month
Good "Reliable service, good tech support"
Bad "Channel selection not as expansive as the competition, cable boxes aren't the greatest"
Overall "Good value in our neighborhood"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My household subscribes to the Digital Signature TV with HD and 30/3 Internet service package, and we've had generally good service for a couple years now. The installation went smoothly, as I recall, and we have only had to call for support a couple of times since.

We were disappointed with the sluggish, clunky interface on the provided Scientific Atlanta cable boxes (which were what prompted the support calls we've had to make) and the small selection of on-demand programming, but decided that the cost savings and generally superior customer service compared to Comcast made it worth the tradeoff. We ended up ditching the provided cable boxes in favor of a SiliconDust CableCard tuner with Windows Media Center HTPCs. It took a few tries to get the CableCard activated properly, but it's been solid ever since.

The Internet service has been very reliable and we get the advertised speeds. We own our own modem, which gets a clean, consistent signal. My only real complaint about the Internet service is that WOW doesn't seem to be doing much about IPv6 deployment at this time.

member for 2.5 years, 194 visits, last login: 2 days ago
updated 214 days ago

Comments:

WOW sucks

@65.60.201.x

WOW SUCKS

television constantly pixelates and shuts down from 2:30 pm on until the wee hours of the morning. Techs say to expect that, nothing they can do. Telephone and internet drop out in the evening so fast you can't get even count how many times they go out.

WOW should not be allowed to do business!!!!!!!!!

Review by sllywhtboy See Profile

  • Location: Madison Heights,Oakland,MI
  • Cost: $90 per month
  • Install: about 5 days
Good "So far the best"
Bad "HD offerings meh"
Overall "Great for what I use it for"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·Speakeasy
·Comcast
2006:15mbit down, 2mbit up and basic analog cable is what i pay for. 3 IPs are nice. I've had odd problems they were able to diagnose (grounds) but it took the supervisor.

cable TV offerings are decent but not much in the HD line (not that I use it)

good value, overall happy with them. i've had them in this market for about 5 years now across 2 residences.

2014: upgraded to 30mbps plan, basic qam tv plan. changed to comcast 8/2014 because of more competitive plans/packages.

member for 13.4 years, 1687 visits, last login: 66 days ago
updated 258 days ago

Comments:

Review by wtkwest See Profile

  • Location: Knoxville,Knox,TN
  • Cost: $148 per month
Good "Download speeds pretty good"
Bad "Connection drops frequently"
Overall "When reliable, better than Comcast. However, I'm fed up."
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

When knology became flaky, after 2 weeks or so, everything would become faster/better - so I stayed. Now that WOW has them, the network has simply been flaky all the time. It is impossible to Skype for more than 6-10 minutes without the carrier dropping - and having to wait 2-3 minutes for the cable modem to get a carrier and reconnect. Streaming movies ave similar problem - albeit seemingly less frequently. Often have to reboot the modem. Last year, Phone service went out - only to discover that they swapped to VoIP, and forgot to mention it. Service guy was polite, but clearly agitated with back office. It is hard to point to when problems started - but dropped connections while working remotely (yet again) may have been the last straw. {my parents live somewhat nearby and have xfinity - and I definitely don't want Comcast's poor offering. Oh bother. }

member for 12.2 years, 1 visits, last login: 267 days ago
lodged 267 days ago

Comments:

Hazen 29

@166.137.101.x

Internet

Very laggy for video games and get droped a lot