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Review by kcrupp 
UPDATED: 4 days ago
member for 7.7 years, 2009 visits, last login: a few hours ago
 Allen Park,Wayne,MI
 $125 per month (12 month contract)
 about 7 days
 "Great service, great price. I highly recommend Wide Open West"
 "none so far"
 "Awesome service. No complaints at all."
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Wide open West provides the best service and support I have ever had with an ISP. The fact that I'm paying 12.00 dollars a month less than I used to pay Comcrap is better yet. The install was performed right on time by polite, competent techs and I was up and running in 30 minutes. I really don't have anything bad to say about WOW.
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 Review by usa2k
UPDATED: 19 days ago
member for 6.8 years, 3673 visits, last login: a few hours ago
Canton,Wayne,MI
$55 per month (month by month)
about 14 days
"24/7 800 number -- made my web page avaiable seconds after requesting."
"That I started with Comcast for more money."
"I recommend them -- 3 dynamic IPs show they understand serious users."
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=============================================
Update 11/02/2009
=============================================
I Switched to Comcast July 2009
WOW was great. I was last at 6/1 Internet
Digital Cable, with 2 Standard DVRs and Starz package
$89.00 No complaints
Moved to CC to see what the grass on the other side was like 
=============================================
I have the 300up/500down 3 Dynamic IPs $50.00 basic cable/cable modem package. Schedule just after Christmas 2002.
UPDATE: (6/15/08
=============================================================
I have an HD TV now but have not added any HD plans.
I have two digital DVR converters and 6000000/500000 service
I never seem to get the advertised download but I am still happy.
Around $112 now - that 2nd DVR is like $15 a month.
I use VoIP with VOIPo.com right now and it works great with WOW.
They can usually improve your contract if you call and ask nice;
especially if you want to add something!
=============================================================
Great value. Reliable. Using VOIP too, without problem.
The technician did come a little late, but they all have (Comcast never came the first time.)
Comcast and Ameritech was $150.00 a month.(no local toll, but add long distance.)
WOW and Vonage is around $77.00 a month.(500 minutes long distance and no local toll.)
Vonage has better coverage than Ameritech did too. (Bye-bye Canton phone number -- hello Livonia number.)
****** Recently [02/03], I decided it was worth upgrading my speed to 300dn/1500up. [200/1250 more real] Get WOW is works! $55 is a great price.
My home systems:
400Mhz PII W98SE
233Mhz Dual PII SuSE LINUX
ATA 186 using www.iConnectHere.Com
ATA 186 using www.Vonage.Com
Check out my meager web page at »www.usa2k.com
************************** new notes ********************
I'm still happy
Have dumped SBC Ameritech back in February.
Using WOW with »www.vonage.com VoIP phone successfully.
Blaster worm has WOW blocking port 69 TFTP which interferes
with service an could cause loss of dial tone if you change
settings though.
Had some loss of sync lately -- but overall satisfied.
************************* new notes ***********************
My home systems:
1.9Ghz AMD XP SP2 eMachine
2.3Ghz AMD XP SP2 Compaq
233Mhz Dual PII SuSE LINUX
SPA2000 using www.iConnectHere.Com and FWD(VoIP)
ATA 186 using www.Vonage.Com(VoIP)
Mediatrix 2102 www.broadvoxdirect.com(VoIP)
More about VoIP here: »VOIP Tech Chat
I am using Ultra these days and a Digital tv package for just under $90.
I am now commiting my VoIP service over from Vonage to a new
remarkable company: »www.BroadVoxDirect.com using two
lines of their Telephone Adaptor (TA) to get two phone lines.
$19.95 each I get Unlimited calling all 50 States and Canada just like
I had with Vonage for more money (they got somewhat cheaper though)
I also get a free Virtual number. People between my two lines can call
local to the Livonia MI area, and the virtuals allow local calling to me in
Jacksonville FL, and Toronto ONT.
Some think Cable Internet is too unreliable for trusting your phones to
it. I just know I've had almost no down-time and save tons on my phone
bill. It is so cheap, I decided two unlimited phone lines are just plain
convenient. One of the things that makes it so reliable is WideOpenWest!
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 Review by brahmin
UPDATED: 31 days ago
member for 3.2 years, 125 visits, last login: 6 days ago
Maple Heights,Cuyahoga,OH
Contract price not specified.
"Good service. Excellent phone support"
"Techs are sometimes clueless. But phone support is good"
"I really think WOW is great."
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I ordered the hookup early this year (2/09) there abouts. I bundled Phone/Cable and
8.0 MBPS IP. Speed of internet is very good. An ARRIN smart modem and a cable box
was installed along with a cable line. Got the whole deal for ~110 mo. Which is half what
I was paying for AT&T DSL at 3.0 MBPS and this was without long distance
phone service and cable. This deal allowed me to drop DISH network and
the AT&T landline. In these difficult financial times , this was th only intelligent
option. After some initial startup troubles which were minor in scope the service
came up nicely. Customer service is quite good also . I would not hesitate to recommend
this provider. This is an update to my review of WOW. It's been about 5 months and I
am still quite happy with WOW internet/phone/cable. During this time I have had 1 outage
lasting less then 4 hours. This was rectified quickly and the phone support people knew
about it. I am not upset about this temporary outage though speed is not as it was before
the outage. It's getting better day by day speedwise. I still think WOW is great.
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 Review by mwvsnet
UPDATED: 44 days ago
member for 8.9 years, 144 visits, last login: 5 days ago
Chicago,Cook,IL
$95 per month (12 month contract)
about 6 days
"Rock Solid Speed all Day"
"None thus far"
"Better than Sprint Broadband Direct so far"
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WOW was installed on 07/05/2007.
11/23/2007 WOW has had one service outage sence it was installed & that was
from 2:AM to 8:AM which was a pain. Our voip service was out for that time too.
05/06/2008 WOW has been down sence 5:AM today. VoIP on backup system
Sprint. WOW was down for 13 hours today first outage for this year. Everything
is now back to normal now.
05/26/2009 We upgraded our wow connection too 15/2 we will see how thing
work out??? Also there was a price decrease with the speed upgrade. This is
a first.
09/10/2009 So far so good, but we never see the full 2Mb upload speed it hangs
out around 1.4Mb & we have peeked out at 16.4Mb/1.9Mb only once in four
months. We do get over 15Mb here in the states 97% of the time no matter
what time we do a speedtest. Most speedtest to overseas are all over the map
& are just fun to do.
10/08/2009 They we down tonight for 35 minutes & this is the first time this year.
We are still getting 15.9Mb down & 2.0Mb up so we just hit the 2Mb mark for the
first time
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Review by dlongan
Posted: 56 days ago
member for 6.1 years, 62 visits, last login: 45 days ago
Berkley,Oakland,MI
$159 per month (12 month contract)
about 7 days
"Have been a customer for 6+ years, very few outages."
"Hard to come up with any"
"Great company with good people working for them."
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Started out with basic cable and internet connection, but throughout the years have been adding voip, hd digital, static IP's, and increased bandwidth.
For the most part flawless. Had issue early on with the static IP changing, but was finally resolved.
Last call to customer service was to add HD digital and increase bandwidth. Was able to accomplish this AND reduce my monthly billings by $30.00
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Review by RiotGrrl1988
UPDATED: 101 days ago
member for 1 year, 6 visits, last login: 18 days ago
Rochester,Oakland,MI
$99 per month
"Get more for less than Comcast, OnDemand movies can be bought for a whole day, nice internet speed"
"None"
"Much better than Comcast"
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I made the switch from Comcast to WOW! about six months ago after Comcast started racking up the prices. It was a good switch, and I am more than happy with WOW. I do enjoy OnDemand from time to time, and I do have to say it's better than Comcast, since you can buy a movie and have it for 24 hours, Comcast used to do that, but than stopped. You get free movies too if you do have the Starz package or any other movie channel package. The internet speeds are fine for me, I always get 2mbps down and over 1mbps up. Also, I have never had any problems with the phone/internet/cable service, and customer service is always very helpful. Lastly, the prices are good for what you get, I always feel like you're getting more for less.
----UPDATE----
The service has still been very stable since I switched to WOW almost a year ago. The phone service is top notch than what I was used to with Comcast (no dropped calls or anything of that sort). Internet service is still pretty good also, decent speeds, and I can game online with no problem with lag or losing a connection, they even upgraded my internet for free a couple months ago. Cable has went out on a few occasions, but that usually had something to do with WOW fixing something on their end. All-in-all, I am still very happy with the service they provide.
----UPDATE---
Sadly, I have moved out of the Oakland county area just recently and WOW! doesn't service the area I'm in now.
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 Review by Kilroy
UPDATED: 120 days ago
member for 7 years, 3440 visits, last login: a few hours ago
Sterling Heights,Macomb,MI
$47 per month
"Way cheaper than Comcast"
"If you have Comcast and can get WOW make the switch"
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I dropped down my cable to the lowest speed and with the phone is is $61.61 a month after tax, title, and destination charges. Very stable service with the occasional minor outage.
When I went to drop the speed I was told I couldn't get the price. Just told them to keep it and I'd call Comcast. That was the magic word to get the new customer rate.
I'm not using it as much as I used to, but want to keep my phone number and until Magic Jack allows for number transfers I'll be keeping it up and running.
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Review by nicholasr87
UPDATED: 126 days ago
member for 1 year, 12 visits, last login: 91 days ago
Columbus,Franklin,OH
$85 per month
about 7 days
"Speed"
"none really"
"Best internet in Columbus"
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15mbps/2mb is easily the fastest residential cable in Columbus. Really consistent and reliable.
-- Update 6/1/09 --
Switched to AT&T Uverse U200 + 18Max internet. Biggest mistake of my life internet wise (terrible for gaming) and terrible picture quality on the TV... Did get my 30 day money back guarentee ($222) Plus I got a check (promo offer that caused me to switch) in the mail for $250. So I was basically paid 250$ to use free, terrible internet + tv for a little over a month.
-- Update 7/18/09 --
Tech coming out today (3rd time) to try to resolve my internet issues I've had for a few months now.... As you can see from my test history here, »/testhistory/1594596/6cbc6 I've had up and down results (Okay result happening between 8am-11am usually) followed by fail. Hopefully this visit fixes things as this has been the only black eye in about a full year of great service.
At least I am paying for 8mb/1mb and "getting" 15/2 free upgrade for 12 months from WOW (Went with 8mb/1mb after coming back from ATT)
Attachments:
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 Review by parkut
UPDATED: 136 days ago
member for 7.9 years, 4152 visits, last login: a few minutes ago
Harrison Township,Macomb,MI
$89 per month
about 3 days
"Installation, price, reputation of company"
"none yet"
"quick installation, installer arrived as promised"
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**** Updated 07/08/09 *********
Circuit is lightly used, nothing new to report.
**** Updated 12/27/08 *********
There have been some occasional outages, not quite as reliable as I'd hoped it to be. Generally pleased with downloads. When uploading and the line is saturated, the ping time goes way up, ping graph in excess of 500 ms. This in turn slows down the download speeds as well.
**** Original Install June 22, 2008 *********
Ordered the 8/1 Ultra Plus Internet package with 5 static IP's
This is a business account, with no limits on hosting servers
(I also use WOW for my home connection).
Installer ran new aerial cable, plus an additional 50' inside cable
Once modem was recognized, my salesman ordered the static IP's
Two days later, I was provided with the proper IP configuration
and within moments I was online.
This circuit will likely replace our Business DSL static package
since we are limited by distance from the RT to 3 meg x 512
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Review by TebTeb
UPDATED: 150 days ago
member for 297 days, 231 visits, last login: a few hours ago
Columbus,Franklin,OH
$84 per month
about 3 days
"Very Stable connection"
"tad bit expensive for the internet"
"reccomend it for anyone who wants a good ISP"
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Update 6/24/09
Had to cancel the service due to moving to a new apartment. We ended up ordering ATT Uverse Max 18 we'll see good it is only other option was Roadrunner.
The only other option that was available was ATT DSL, but we needed as much speed as we could get our hands on to with 4 people play online games and speed is everything. ATT was only offering their 6Mbps/768k for $45 we got the Xtreme 15Mbps down 1Mbps up for $67.99. When we first got the new 15Mbps tier our WRT54G router with DD-WRT firmware on it wouldn't send out the full 15Mbps so we had to buy a new router. After a month we added basic cable for a total of $79.99 a month, then we got a call 2 months later saying that we could get digital cable for the same price so we set up an appointment to have the cable box installed which was about 5 days after the phone call from them. Installation went very smooth and haven't had any problems with it since we got it, but the bill went up $5...oh well only 5 bucks having a tv guide makes up for that 5 dollars.
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