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Review by aheintz 
UPDATED: 8 days ago
member for 2.4 years, 578 visits, last login: a few hours ago
 Plattsville,ON
 $37 per month
 about 5 days
 Bell Canada
 "Generally very fast"
 "Can't think of any"
 "Good value for the money"
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I've been with Execulink (well formally Golden) for a long time now. I have a little issues now and then with speed issues but they only last generally for a day. There rates went up the first of June but they Grandfather everyone with old rates. I have had no caps in downloading rumour has it there is a 60gb soft cap. Download rate is about 526kBps or about 4.2mpbs. Would I leave Not at all these guys are amazing.
Have used tech support for some issues and they even called me back a couple of days later to make sure that everything was working great
update. I still like these guys however Bell Canada is really messing everyone now. I can't bash these guys at all as it's not their problem even I would want to get better then 30kBps of traffic
Nov 16 2009 update: They uped their price on me but still cheaper the bhell. I know I don't get the highest speeds available for DSL tiers but with UBB and the dumb prices the bhell wants I'll stick with them for now. On a contact to keep this price for now but looking at Teksavvy once ours is up as LD rates are half of what I'm currently paying.
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Review by helix9
Posted: 137 days ago
member for 9.9 years, 18 visits, last login: 5 days ago
Kitchener,ON
$41 per month
about 4 days
Bell Canada
"Reasonably reliable"
"Expensive and you are at the mercy of Bell/Nexxia for QoS"
"nothing particularly outstanding or bad"
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The initial install was very fast. I had just left an incompetent ISP who
disconnected me from their service with a half month left on my contract
after I had given notice. Execulink had me up and running quickly.
Most of the service interruptions have been by Bell/Nexxia either disconnecting
my phone line at the local CO or taking down the access concentrator.
One interruption was due to a flood at Execulink headquarters but they actually
had their backup server up in less than 4 hours which is very good considering
the adverse conditions.
Customer service is competent but understaffed. I have never had a billing problem
or any other problem with the financial end.
Tech support can be variable at times. I have had tech support personnel who seem
to know less than I do and I have had tech support who border on the genius level.
I have lost any price advantage I had as a long time customer and now pay the full rate.
There really was never any explanation for the loss of disadvantage.
If you are a satisfied customer with another ISP, there would be no compelling reason
to move your service to Execulink. If you are dissatisfied with your current DSL nexxia reseller service, then you will find Execulink a fairly safe and competent provider, but not really much of a competitor on price.
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 Review by Quinte
UPDATED: 157 days ago
member for 8.3 years, 1190 visits, last login: a few hours ago
Kitchener,ON
$42 per month (month by month)
about 5 days
Bell Canada
"Reliable Speed, Friendly and Responsive Tech Support and was Low Cost"
"Even though tech support is good you still have to deal with Bell for repairs"
"Was a Good Deal until they raised prices two years in a row and I made my exit."
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I signed up when Execulink was still Golden Triangle and enjoyed excellent service and support since that time. (7 years ago). The service has been good even after the Execulink takeover. The price I am paying has been 'grandfathered' and I believe the current price is $44.95 per month. I purchased the Speed Touch home modem when I first signed up but it recently packed it in and I purchased a Speedtouch 516v6. I am about 5 Kms from the nearest CO, so the best speed I can get is 3008 Kb/Sec downstream and 512Kb/Sec upstream. You can rent a modem from Execulink or purchase one. There has been the occasional service outage over the past two years but never for an extended period of time. I think they provide good service for the money. Rumour has it that there is a soft bandwidth cap but I have never reached that point or received any warnings. Execulink is definitely worth your consideration.
Although I have no complaints with Execulink service or support I have discontinued my service with Execulink. This is directly due to the 2 price increases they have passed along to me in the last year. Farewell Execulink, hello TekSavvy.
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Review by abrydont
Posted: 1.2 years ago
member for 1.2 years, 23 visits, last login: 314 days ago
Toronto,ON
$48 per month
"Reliable service, helpful and friendly tech support"
"A bit more expensive than other comparable ISP's"
"Recommended"
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When I chose to go with Execulink, it was my first time signing up for high speed / DSL (versus dial-up). Previously I had only used AT&T Internet Service 56K dialup.
I have used Execulink for a number of years and have had very few problems with them. The only reason I am switching from them is because I want to try a different provider for a change and a friend of mine will be able to get (lower-priced) a group rate.
The service I subscribed to was High Speed (39.95/month) with modem rental. On their website they advertise 29.95 per month plus modem rental (no contract) for the first three months. After that time, my bill came out to about 48.68 per month.
The installation process was very easy to complete. I had all the equipment and was hooked up in less than 10 days.
Over the course of my time with Execulink, I found that I consistently got excellent customer service, friendly and helpful technical support, and that the DSL service itself rarely had problems. I did have a modem die once, but when I called in and described my problem it was promptly replaced with an equivalent or better one (the last modem I got was a Speedtouch which consistently performed well).
The thing about Execulink I liked the most was their tech support. I remember calling in late one night when my service unexpectedly cut out and getting help from a good humoured staff member for almost an hour. It turned out I needed a new modem. I was impressed by the fact that I didn't feel frustrated at all talking to the tech person because of their easygoing manner. In addition, I was not charged for the time I was without internet due to the expired modem.
All in all, I would highly recommend Execulink.
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Review by cupavi
UPDATED: 1.3 years ago
member for 7.5 years, 40 visits, last login: 1.2 years ago
Toronto,ON
$35 per month
"Price, Customer Service, Tech Support"
"Sometimes Inconsistent speeds, but quick to resolve"
"Very Good ISP for price, No DL cap"
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Straight forward ISP no hassles, no bs on the tech side. Highly recommend. Had Golden Triangle before and Execulink bought them out. Smooth sailing. Had their straight dsl service for 5 year,s also had my own modem which helped with the pricing.
Followup comments:  dougj35
join:2006-10-29
Hamilton, ON | Execulink DSL Very good ISP run by tehsauvy people. | |
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 Review by Black Box
Posted: 1.8 years ago
member for 6.9 years, 1219 visits, last login: 104 days ago
undisclosed location
Contract price not specified.
"The tech support is willing to go out of the script"
"They keep spamming me, regular service disruptions, albeit small"
"Do not recommend"
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I've been with them for about 2 years and the experience was consistent. Regular small outages, tech support trying to fix the little problems I had, but lately they continue to spam me, despite repeated calls to their Customer Service line. I will drop them as soon as I get a new ISP. The irony is that I might have subscribed to their VoIP service if the wouldn't spamvertized it.
Followup comments: 
The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON | No Spam I never received any spam from them while I was with them for 5 years.... | |
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Black Box
join:2002-12-21
 ·Execulink
|  Re: No Spam
Here are the complete headers (with some IDs starred out):
From - Mon Feb 4 14:27:07 2008
X-Account-Key: account1
X-UIDL: **********
X-Mozilla-Status: 0001
X-Mozilla-Status2: 10000000
X-Mozilla-Keys:
Return-Path: <database@database.execulink.net>
Received: from mailrouter0.execulink.net (mailrouter0.execulink.net [69.63.44.36])
by mailstore2.execulink.net (Cyrus v2.2.12-Invoca-RPM-2.2.12-8.1.RHEL4) with LMTPA;
Mon, 04 Feb 2008 14:23:55 -0500
X-Sieve: CMU Sieve 2.2
Received: from exprod6mx222.postini.com ([64.18.1.122] helo=psmtp.com)
by mailrouter0.execulink.net with smtp (Exim 4.43)
id 1JM6v4-0000LP-Va
for **********; Mon, 04 Feb 2008 14:23:55 -0500
Received: from source ([69.63.44.43]) by exprod6mx222.postini.com ([64.18.5.10]) with SMTP;
Mon, 04 Feb 2008 11:23:53 PST
Received: from database.execulink.net ([199.166.6.85])
by mailrouter4.execulink.net with esmtp (Exim 4.43)
id ********
for ******; Mon, 04 Feb 2008 14:23:53 -0500
Received: from database.execulink.net (localhost.localdomain [127.0.0.1])
by database.execulink.net (8.13.1/8.13.1) with ESMTP id ************
for <*********>; Mon, 4 Feb 2008 14:23:52 -0500
Received: (from database@localhost)
by database.execulink.net (8.13.1/8.13.1/Submit) id ************;
Mon, 4 Feb 2008 14:23:52 -0500
Message-Id: <********@database.execulink.net>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_************"
X-Priority: 3 (Normal)
X-Mailer: Execulink.com
Importance: Normal
From: Execulink Telecom <weconnect@execulink.com>
To: zweistein@pop.golden.net
Subject: Go From Good to Great with Our Digital Bundle
Date: Mon, 04 Feb 2008 14:23:52 EST
X-mailoptions: pstDbmNvgN
X-prepostini-address: *************
X-original-rcpt: ***************
--
Keep It Safe, Stupid!
Yes, I CanChat. Can You? | |
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The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON | Re: No Spam Maybe you can turn it off in the Memeber Services login on their site. | |
| | | | | markf
join:2008-01-24
Burlington, ON
·Execulink
| Matter of Perspective I Suppose I personally enjoy the kind of "spam" you mention. It ended up saving me $30. I was on VOIP and DSL for 3 months at $49.99, but then I received this email and they gave me $49.99 for the 6 months advertised without a fuss at all even though I was already signed up. | |
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Black Box
join:2002-12-21
·Execulink
| Re: Matter of Perspective I Suppose It's not spam when you ask for it. You're welcome to enjoy the solicitation. It definitely is spam when you repeatedly ask NOT to receive it.
And by the way, other ISPs have much better deals with the VoIP and better reviews, I've looked around since. I won't make free advertising for them though.
--
Keep It Safe, Stupid!
Yes, I CanChat. Can You? | |
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Review by markf
Posted: 1.8 years ago
member for 1.8 years, 12 visits, last login: 1.6 years ago
Burlington,ON
$59 per month
"Excellent customer service, fast speeds, no caps (that I have ran into yet)"
"Some minor echo in my digital voice service (I will call and see if they can fix it)"
"Highly Recommend this ISP"
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I started off with Bell Sympatico. Shortly after that, I realized that the lite service I signed up for wasn't enough and I started looking at their full package. The price was/is steep, so I shopped around and found these guys through and got an excellent price through a work deal.
I bought their modem ($100- Speedtouch) and signed up for monthly service at $29.99 (in October 06). Over the past few months I had serious issues with my Bell landline, so I decided to go with their bundle digital phone and internet ($59.99/month).
When they switched me to the digital phone bundle they bumped me down from 4 meg to 3 meg service saying that the tech was concerned about stability issues with the phone. One short phone call to customer service got my line bumped up to 6 meg. They even called to confirm the speed was up and waited on the line until I was able to test it to be sure. I currently have the fastest Execulink connection on this site and am very satisfied with the speed. They don't throttle BT downloads like other ISP's do. I was downloading at 500 kB/s the other day with no problems.
I do have some echo at the beginning of phone calls, but I will call them and hopefully they can help me. Tech support is very patient and has worked through my setup and reconfigurations very quickly and efficiently. The phone problem is minor.
I am very happy with this ISP (a customer for about 16 months) and would recommend them highly.
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Review by indica63
UPDATED: 1.9 years ago
member for 2.1 years, 34 visits, last login: 1.6 years ago
London,ON
$103 per month
about 50 days
"none"
"sales and service and tech support"
"good service for someone that knows nothing about dsl speed"
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package phone + high speed internet 5 Meg plus connection combined 59.95 per month plus router rental and unlimited long distance. equipment speed touch 585 gateway
order submitted on Aug 28 th as of Oct. 5th internet service is still not functioning properly.
Phone service over 2 weeks to connect as ticket would not be put into bell for line service.
wrong equipment sent to replace faulty equipment modem sent instead of wireless gateway.
cannot get speed tests over 1 Meg
this company has been nothing but incompetent since day one equipment sent to wrong address constantly, being sent to have equipment tested at outlets that don't have the connection to test a 5 Meg connection to gateway as they are on a lite connection 756 kb downloads, no communication between departments , no supervisors can be spoke to after 5 pm. Phone service now that it is functioning is great crystal clear reception. Been with execulink now since sept. 2007 after months of being after them for slow speeds bell being out to the house 5 time always told it was our lines. Well the bottom line was they finally did what they had to do we needed to telnet into the Tompson gateway and set it for multi operation. Now getting speeds up to 4.5 meg service is great BUT DO YOU THINK I CAN GET THEM TO PRO RATE MY ACCOUNT FOR THE POOR SERVICE NO BUT THEY HAD NO PROBLEM ADDING 50.00 TO IT FOR A TECH THAT CAME OUT TO CHECK THE MODEM AND DID NOTHING. MANAGEMENT IS FAR FROM COMPETENT.
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Review by The Flash
UPDATED: 1.9 years ago
member for 7.1 years, 3989 visits, last login: a few hours ago
Toronto, ON
$32 per month
about 5 days
Bell Canada
"Mostly Consistent Speeds, No Cap, Low pings, Great Tech Support"
"Slower Speeds/Higher Pings during Peak Hours, Bandwidth shortages every once in a while"
"Not a Bad ISP"
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Golden Triangle was bought out by Execulink and since then everything has been pretty good except one bandwidth incident I believe.
They moved their equipment to 151 Front St. in Toronto, so bandwidth shouldn't be much of a problem now. They seem to have bandwidth problems every now and then, shortage of bandwidth? Not sure.
They have no cap but I hear there's a soft cap, not sure if it's enforced.
Speakeasy New York Speedtest
Download Speed: 4331 kbps (541.4 KB/sec transfer rate)
Upload Speed: 675 kbps (84.4 KB/sec transfer rate)
They use HydroOne and GT Group Telecom as part of their routing.
I will stick with them until they give me a reason to leave.
Update: They decided to raise my grandfathered rate, so I decided to leave them. It's been a 5 year ride, mostly smooth sailing. When it works, it works well but when they were problems, it takes time for them to fix.
When I left there are some latency and speed issues, could be being oversubscribed. This seems to be a trend with this ISP. Wouldn't pay their current price for their service.
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Review by FOJO27
UPDATED: 2 years ago
member for 2 years, 4 visits, last login: 324 days ago
Waterloo,ON
$59 per month
"Very friendly tech support"
"Unreliable, inconsistent internet/home phone; incredibly slow speed"
"I'll be leaving Execulink..."
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Unfortunately, I've been experiencing the same thing as the previous reviewer (juan_hunglo) described--and it's been going on THREE weeks now.
My service was installed on WED OCT 31, 2007.
I have internet & home phone with Execulink--I didn't want to go with Rogers (they're expensive as all get out for starters) but now I'm regretting signing up with Execulink.
I've done daily speed checks & have yet to reach anything above 2.3MB/s--I'm supposed to get "up to 5MB" but not even close. Most days I'm lucky if I reach around 10% of the speed I should have & this is incredibly frustrating! My last speed test showed around 350kb/s download speed...
And I was told the exact same thing--"it's the modem, let's try swapping for a new one, that should fix the problem." Sadly, it didn't. My most recent call to tech support the other night ended with the person telling me her best guess was that it's now the "ATA" (the router) that's causing the problems with dropped calls/no ring tone + terrible speed.
I also was told a repair ticket was made for me but then I got a call the next day by a different tech support person who told me the ticket was cancelled--Bell "fixed" the problem by "decreasing the upload", as the tech explained, and I was advised to call back in a few days to let Execulink know if that fixed everything.
It didn't--and that wasn't my last call to tech either. It's just incredibly frustrating (to say the least!) that I can't pick up my phone & make a call or receive one at any time of the day & not worry that the call will drop, there will be an echo throughout the conversation or that there won't be a dial tone period. As for my internet connection & speed--the connection constantly drops and the speed is painfully slow, so bad that my browser won't load pages because it times out.
I've got a fast computer & had no problems whatsoever with my previous provider (Mountain Cablevision in Hamilton, Ontario). One of the reasons I decided to go with Execulink when I moved back to Waterloo was that I enjoyed years of phenomenal service from Mountain, being that it was a smallish business, and I was hoping for the same with a non-country-wide provider. Apparently size doesn't matter in this case...
I've had Execulink for three weeks as of today & I've been looking through this forum, reading, try to see if there's a reason to stay with them, give them another chance to try to fix whatever the heck is wrong.
To be completely honest, one HUGE concern I have surrounding a stoppage of my service is that Execulink will bill me (via pre authorized payments from my bank) even though I've had useless service the ENTIRE three weeks I've been a customer. Out of principle I refuse to pay for service I haven't had the pleasure to enjoy but I fear that they will try to take money after I discontinue service.
I'm just happy that there's a place here for people to read & discuss their issues with their service providers. I wish I had found the reviews for Execulink prior to signing up (I'd been using the site for speed tests for years), but I guess you live, you learn. Off to Rogers I go...
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