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Review by LondonOntGuy 
member for 7.7 years, 320 visits, last login: a few hours ago
updated 89 days ago
 Canada
 $99 per month "Nothing." "Everything." "Don't bother"
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I signed up with these guys in 2005 and had fairly reliable service. At the time I had Rogers phone, which was Sprint previously before the buy out. When Rogers told me I need to sign up for their 'cable phone' or I'd lose my phone number, I switched to Execulink for both my phone and internet in a package deal. This was around September 2008.
It wasn't until about a year after that, I realized that there were problems with my building's intercom and the DSL connection. - Whenever I would get called on the intercom, I'd kicked offline. When I brought this to the attention to Exceculink, they didn't care and basically told me "Tough s**t" and that I should have informed them sooner of the issues. - It would almost always happen at night, with people randomly calling my intercom to be let in, and at the time I was working alot of night shifts. I always assumed that if my connection had been dropped in the middle of the night, that it was just Exceculink or Bell doing routine maintenance on the lines. How was I supposed to know about this? It wasn't until I made a topic about this here on DSL Reports that I finally figured out the problem.
Annoyed, I still kept them around because I didn't know there was anything better, and figured I'd have the same problems with any other DSL provider.
Come late 2009/early 2010, Execulink brought in their own version of UBB. From what I can remember, I ended up going with the 100 gig package, always watching what I downloaded for fear of going over.
I put up with this for about a month before I called and canceled my service, but they screwed the transfer date for my phone number for when I jumped to TekSavvy - My DSL connection was transferred with no issues on the date that it was supposed to have been. I ended up getting charged a full month for TWO DAYS of phone service with Execulink. I disputed this but got nowhere.
I can't recommend anyone go to Execulink. They are the most expensive game around when it comes to DSL, and have borderline awful tech support. The fact that they refused to do anything about the dropping of my DSL connection whenever the intercom was called is what really broke the camel's back.'
Just STAY AWAY. Anyone is better than these guys, hell, even going with Bell would be an upgrade.
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Review by yardman9
member for 95 days, 3 visits, last login: 87 days ago
lodged 95 days ago
- Cambridge,ON
- Contract price not specified.
- "Good"
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I have had a continuous account since Dec 1996. What can I say but it's home and I would not trade it for any othere service. Some friends have switched for bundles from Bell or Rogers but given enough time they confess it was a mistake to have switched! I have found phone help a little limp but the level of my needs I would likely not have gotten better from any service. I one time asked to speak to the glazed eye fellow in the back room and they patched me through to a very knowledgeable employee. I wish they still had throttled unlimited Usenet but I suppose those days are behind us.
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Review by markf
member for 4 years, 362 visits, last login: a few hours ago
updated 102 days ago
- Burlington,ON
- $59 per month
- "Excellent tech support, plan price hasn't increased in 4 years"
- ""Soft cap" for longer time users (they won't say what it is, but my 140GB hasn't hit it yet), new plans are awful"
- "As long as our current agreement is in place, I'll stay, but for new customers there is no value."
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This is my third review. Other reviews are below for the record.
So far, so good. After the problems with other ISP's and them keeping my plan despite my 120 GB/month average over the last few months (when they told me the cap was 70 - 100GB), I will stick with them for now. If they ever try to push me onto a new plan (based on my usage the $119.99 /month plan for 300GB), I'll leave in a heartbeat. With the problems others are having, I'll have a harder time finding and ISP I'll like, so I really hope they leave my plan alone (a plus is no price increase in 4 years now)!
They updated their portal and have voicemail to email for storage options (through their digital phone product), as well as allowing me to listen to voicemail online, which is a lot nicer than over the phone when there are many messages or you're trying to write numbers down.
Second review (early 2011).
I can't recommend this ISP to anyone anymore. Although they've been ok to me and haven't imposed a cap on me yet, they are very evasive when questioned about the cap. Depending on the day, they'll change my plan if I exceed 70 or maybe 80 GB per month - they won't say. Originally I was "uncapped". I've exceed 75GB 2 out of the last 3 months and nothing yet, but their next plan up, 100GB is $20/month more. I will leave if they expect me to pay $59.99 for 100GB at 5Mbps.
During the UBB fiasco, they had $39.99 for 50GB, $59.99 for 100GB (or $20 for 50GB - even more than Bhell expects) and $119.99 for 300GB!!! Teksavvy gives you 300GB for $31.95 and unlimited for $39.99. Those expensive plans are still up. They also never communicated with customers during the UBB mess and when I called in, they told me they wouldn't offer insurance, only their profit taking plans while blaming Bhell for everything. Not very classy when their hand is clearly in the cookie jar too.
I have no affiliation with any other ISP, I just think that they need to be called out. I can't imagine how they are attracting new customers with what they are offering now. Their old deals were good, now they are brutal.
I must say Tech Support is still good and were always able to help me through any problems. I haven't had a price increase in my VoIP/Internet plan in 3 years, but the uncertainty of the "cap" will push me out if they do change my plan because they think 80GB is a heavy user.
Original Review:
I started off with Bell Sympatico. Shortly after that, I realized that the lite service I signed up for wasn't enough and I started looking at their full package. The price was/is steep, so I shopped around and found these guys through and got an excellent price through a work deal.
I bought their modem ($100- Speedtouch) and signed up for monthly service at $29.99 (in October 06). Over the past few months I had serious issues with my Bell landline, so I decided to go with their bundle digital phone and internet ($59.99/month).
When they switched me to the digital phone bundle they bumped me down from 4 meg to 3 meg service saying that the tech was concerned about stability issues with the phone. One short phone call to customer service got my line bumped up to 6 meg. They even called to confirm the speed was up and waited on the line until I was able to test it to be sure. I currently have the fastest Execulink connection on this site and am very satisfied with the speed. They don't throttle BT downloads like other ISP's do. I was downloading at 500 kB/s the other day with no problems.
I do have some echo at the beginning of phone calls, but I will call them and hopefully they can help me. Tech support is very patient and has worked through my setup and reconfigurations very quickly and efficiently. The phone problem is minor.
I am very happy with this ISP (a customer for about 16 months) and would recommend them highly.
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Review by sounDDude
member for 1.6 years, 1 visits, last login: 1.6 years ago
updated 1.6 years ago
- Guelph,ON
- $39 per month
- "reliable service"
- "Cap just reduced, can get better deal for the money, not the fastest"
- "Too expensive for what you now get."
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I have been with them for years They were Golden Triangle.
They recently imposed a cap.
Tech support is just ok.
$39.95 with 50Gb cap.
Switching to Teksavvy
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 Review by helix9
member for 12.1 years, 41 visits, last login: 5 days ago
updated 1.8 years ago
- Kitchener,ON
- $41 per month
 about 4 days Bell Canada- "Reasonably reliable"
- "Expensive and you are at the mercy of Bell/Nexxia for QoS"
- "nothing particularly outstanding or bad"
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The initial install was very fast. I had just left an incompetent ISP who
disconnected me from their service with a half month left on my contract
after I had given notice. Execulink had me up and running quickly.
Most of the service interruptions have been by Bell/Nexxia either disconnecting
my phone line at the local CO or taking down the access concentrator.
One interruption was due to a flood at Execulink headquarters but they actually
had their backup server up in less than 4 hours which is very good considering
the adverse conditions.
Customer service is competent but understaffed. I have never had a billing problem
or any other problem with the financial end.
Tech support can be variable at times. I have had tech support personnel who seem
to know less than I do and I have had tech support who border on the genius level.
I have lost any price advantage I had as a long time customer and now pay the full rate.
There really was never any explanation for the loss of this price advantage.
If you are a satisfied customer with another ISP, there would be no compelling reason to move your service to Execulink. If you are dissatisfied with your current DSL nexxia reseller service, then you will find Execulink a fairly safe and competent provider, but not really much of a competitor on price.
Finally left in Jan 2010 because of the stiff price increases with no perceived return in value. Being nice to customers is a plus, but being the most expensive provider I could find when others provide the identical service for a lot less more than overcomes this tiny customer service advantage they may possess.
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 | | .. That's exactly the reason I'm leaving as well.
The girl that took my call on me placing a cancellation gave me some crock about TekSavvy will have to start charging more as well'. Whatever, even then, they'll still be cheaper than Execulink. | |
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Review by DennisLX
member for 2 years, 153 visits, last login: 27 days ago
lodged 2 years ago
- Tillsonburg,ON
- $62 per month
- "reliable consistant connection, good tech support"
- "price increases, took away VOIP, new bandwidth caps, low sync rate"
- "its not bad, but it used to be much better"
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I have been a customer since the Oxford.net days and have always been happy with the service untill now. Over time sync rates have dropped, prices have went up, voip was taken away, prices went up again, and now a bandwidth cap. Its too bad this company has went downhill so much over the years.
I would still recommend thier service if you are just a light internet user, but really its no better than what the phone or cable guy offers these days.
Im switching to teksavvy and not looking back. Execulink didnt even try to retain my business.
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aheintzPremium
join:2007-06-24
Plattsville, ON | Execulink ME to switched over from them to Teksavvy. I was a golden.net customer plenty of people I know actually switched from Execulink to Golden before it was bought out. | |
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 Review by weales
member for 9.6 years, 1060 visits, last login: 62 days ago
lodged 2.1 years ago
- Hampton,ON
- $44 per month
- "Has giganews"
- "Prices always increase, charged me $2/month for an email address, 50 gig cap"
- "Go with Teksavvy or research before hand"
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Having been a member of Golden Triangle (who was bought out by Execulink) for close to 7-8 years, I must say the service started to dive with the price increases back in 2008. It got worst in 2009 when they started charging me $2/month for my email address that just gets the billing email from them once a month, LOL?!
Now with it being 2010, they introduced a 50 gig cap without informing me when other members on this site have received a letter in the mail about this. The cap bugs me a bit but I would have loved to know about this first.
I've also been fighting with tech support to open a ticket with Bell because of some line problems I have been having recently. I'm sorry but it took me a week of fighting JUST to open a ticket?
The old Golden Triangle I knew is long but dead. In short, I'll either to be switching to Tekksavvy or one of the two wireless providers in my area.
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| |  Once great service of GTO lost with execulink
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| tzcnd
join:2008-07-11
canada | Good riddance to execulink! I started with Golden Triangle dial-up 10+ years ago, then Golden DSL, then execulink dsl. I got the letter last week. Even with price increases over the years I still stuck with them but no more. The latest price increase and now the 50 gig cap. Bye bye execulink. They obviously don't appreciate their long time customers so i'll take my business elsewhere. Execulink you're not the only game in town. If you're looking to run your company into the ground then you're going about it the right way. Leaving soon with no regrets. Hey hey hey good-bye!!!
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 Review by apvm
member for 8.9 years, 994 visits, last login: 286 days ago
updated 2.1 years ago
- London, ON
- $39 per month
- (month by month)
- "Speed is constant"
- "Increase Rates $5 per year"
- "They are introdcing new rates with 50GB cap, No good anymore...I miss Golden.net"
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I was a Golden.net customer and Execulink bought Golden a few years ago...they started to increase my rates $5 every year from 2008...increased to $38.80 (tax included) Jan 2009 and last month they informed me my rates will be increased again and with a 50GB cap starting Jan 2010, this is the final nail....I left them with no regret....they are not as good as the old golden.net and they have no respect for long term customers. bottom line is you can find better ISP elsewhere.
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| | Execulink I too will be leaving Execulink within the next couple of weeks after 5+ yrs. The service has been satisfactory, however the prices have constantly risen and the implementation of Caps is the straw that broke the Camels back. | |
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 Review by Vector_In
member for 9.4 years, 489 visits, last login: 2 days ago
updated 2.1 years ago
- Kitchener,ON
- $31 per month
- about 5 days
- Bell Canada
- "Polite Service Rep!"
- "Unreliable speed, I miss Golden."
- "Same as the big boys"
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I have, I think 3 or 5 meg services. I'm not sure anymore. Service is little disappointing lately. latency is up since they move to Toronto from Kitchener. Speed is little radical. I'm been using Gnet modem for the last 4 years. I have been busy lately to check my line out. I'll see if things out better or worse. I'll update soon.
Just test today 10-22-07 »/linequality/nil/2298054
UPDATE: 12-22-09
Sorry to say I just left them after 8 years! January 1 I would be charged UBB. Price went up with only 50 gigs of Usages!! Usually 50Gigs would be enough but I have 3 teenagers and sometimes things get out hand! So Good bye EXucelink! Still having speed issues. Service Rep still friendly and helpful.
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Review by aheintz
member for 4.6 years, 779 visits, last login: 1.8 years ago
updated 2.1 years ago
- Plattsville,ON
- $37 per month
- about 5 days
- Bell Canada
- "Generally very fast"
- "Constantly raising prices"
- "Was a good value untill the begining of 2009"
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I've been with Execulink (well formally Golden) for a long time now. I have a little issues now and then with speed issues but they only last generally for a day. There rates went up the first of June but they Grandfather everyone with old rates. I have had no caps in downloading rumour has it there is a 60gb soft cap. Download rate is about 526kBps or about 4.2mpbs. Would I leave Not at all these guys are amazing.
Have used tech support for some issues and they even called me back a couple of days later to make sure that everything was working great
update. I still like these guys however Bell Canada is really messing everyone now. I can't bash these guys at all as it's not their problem even I would want to get better then 30kBps of traffic
Nov 16 2009 update: They uped their price on me but still cheaper the bhell. I know I don't get the highest speeds available for DSL tiers but with UBB and the dumb prices the bhell wants I'll stick with them for now. On a contact to keep this price for now but looking at Teksavvy once ours is up as LD rates are half of what I'm currently paying.
December 14th update. Got a letter in the mail today and my rate are bascially going to almost triple now. Calling them tomorrow to find out as I'm to be on a contract for another 4 months with fixed rates. Changed the Value for money since Rogers offered a better speed and even with the max over usage charge cheaper then Execulink. Teksavvy still have some good plans and going to switch over to them in the new year.
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