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Review by OLDYELLR See Profile

  • Location: Woodstock, ON, Canada
  • Cost: $220 per month
  • Install: about 7 days
  • No Cap
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I have been a landline customer since the 1970s. In the early 1980s I became a charter subscriber to oxford.net internet, which ended up buying Execulink.com and taking the name. For internet services I progressed from dial-up DSL, through VDSL and now fibre, since it was introduced in my subdivision..

I currently have ISP based home phone, fibre internet and IPTV (Link TV). Previously I was a Rogers Cable TV customer for decades, but switched to Execulink for a better selection of channels for about the same price as Rogers VIP. I'm currently signed up for the entry level TV package and a bunch of add-ons I didn't have before, which explains the increase from $200.

I just have an Execulink ONT, and an ethernet connected Execulink STB for my TV and all the apps for streaming live TV to my Fire stick and tablet. Execulink does have their own router with a lot of fancy features, but I already have my own.

Pros and Cons

IPTV is a definite advantage, being able record multiple programs because I hardly ever watch live TV except News

You never have to worry about an internet or power outage because your recordings are always on the server

Cons.

I've have only has 2 problems. I was getting black screens and dropouts, but Exceculink solved it with a new STB.

The other is not always showing recordings in progress I can watch. I almost never watch live TV except news. While there is a workaround since I can watch shows from 24 hours before, it's still something Execulink has to fix.

member for 20.9 years, 339 visits, last login: 329 days ago
lodged 2.3 years ago


Review by yardman9 See Profile

  • Location: Cambridge, ON, Canada
  • Cost Contract price not specified.
Good
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I have had a continuous account since Dec 1996. What can I say but it's home and I would not trade it for any othere service. Some friends have switched for bundles from Bell or Rogers but given enough time they confess it was a mistake to have switched! I have found phone help a little limp but the level of my needs I would likely not have gotten better from any service. I one time asked to speak to the glazed eye fellow in the back room and they patched me through to a very knowledgeable employee. I wish they still had throttled unlimited Usenet but I suppose those days are behind us.

member for 12.3 years, 30 visits, last login: 74 days ago
lodged 12.3 years ago


Review by abrydont See Profile

  • Location: Toronto, ON, Canada
  • Cost: $48 per month
Reliable service, helpful and friendly tech support
A bit more expensive than other comparable ISP's
Recommended
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When I chose to go with Execulink, it was my first time signing up for high speed / DSL (versus dial-up). Previously I had only used AT&T Internet Service 56K dialup.

I have used Execulink for a number of years and have had very few problems with them. The only reason I am switching from them is because I want to try a different provider for a change and a friend of mine will be able to get (lower-priced) a group rate.

The service I subscribed to was High Speed (39.95/month) with modem rental. On their website they advertise 29.95 per month plus modem rental (no contract) for the first three months. After that time, my bill came out to about 48.68 per month.

The installation process was very easy to complete. I had all the equipment and was hooked up in less than 10 days.

Over the course of my time with Execulink, I found that I consistently got excellent customer service, friendly and helpful technical support, and that the DSL service itself rarely had problems. I did have a modem die once, but when I called in and described my problem it was promptly replaced with an equivalent or better one (the last modem I got was a Speedtouch which consistently performed well).

The thing about Execulink I liked the most was their tech support. I remember calling in late one night when my service unexpectedly cut out and getting help from a good humoured staff member for almost an hour. It turned out I needed a new modem. I was impressed by the fact that I didn't feel frustrated at all talking to the tech person because of their easygoing manner. In addition, I was not charged for the time I was without internet due to the expired modem.

All in all, I would highly recommend Execulink.


member for 15.6 years, 23 visits, last login: 15.2 years ago
lodged 15.6 years ago


Review by cupavi See Profile

  • Location: Toronto, ON, Canada
  • Cost: $35 per month
Price, Customer Service, Tech Support
Sometimes Inconsistent speeds, but quick to resolve
Very Good ISP for price, No DL cap
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Straight forward ISP no hassles, no bs on the tech side. Highly recommend. Had Golden Triangle before and Execulink bought them out. Smooth sailing. Had their straight dsl service for 5 year,s also had my own modem which helped with the pricing.

member for 21.9 years, 154 visits, last login: 5.3 years ago
updated 15.6 years ago

dougj356
join:2006-10-29
Hamilton, ON

dougj356

Member

Execulink DSL

Very good ISP run by tehsauvy people.






Review by WEBnut See Profile

  • Location: Belmont, ON, Canada
  • Cost Contract price not specified.
Reliability, fair price, great support
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I have, over the years, been with several ISP's, but Execulink (Golden
Net) is hands down the best. I can't recall the last time it was down.
Support is friendly, very knowledgeable, and available 24/7.

member for 17.3 years, 206 visits, last login: 11.7 years ago
updated 16.5 years ago







Review by ftp1020 See Profile

  • Location: Canada
  • Cost: $35 per month
  • Install: about 5 days
  • Telco party Bell Canada
FAST tech support, Giganews newsgroups, reliable connection
Web site could be more informative and provide more detail
Good value, no waiting on hold for tech support
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I've been with Execulink for over 2 years, and they're better than the others I had, going back to the 90s and 56K dialup. If you call for tech support, there's no "your call is important to us" canned Muzak and you do speak to someone knowledgeable right away. And they're local, not in India - that's important to me. Reliability is extremely good, and I've never had an outage that lasted more than a few minutes. The pricing is very good considering that you get 4 Giganews NNTP connections, although they are capped at 20KB/sec each; the alternative is paying at least $10 more to a commercial server. The service appears to be uncapped, and no ports appear to be throttled. I wish their web site was a little more intuitive and had more technical information other than "how to set up Outlook to read newsgroups", but that's not all that important to me. Good service and value for money, well run, and locally owned.

If you don't have your own modem (which they sell for $100), they add $10 to the monthly charge. IP is dynamic, service is PPPoE. I get 4200/680 on the 5MB profile with no slowdowns at any time of day. The technical staff were very helpful in diagnosing a problem I had moving from 3MB to 5MB, and once resolved (one phone was excessively noisy) it took less than two hours for the upgrade to happen.

This was all once true, but see "Gone Downhill" post below.

member for 17.1 years, 2973 visits, last login: 5 years ago
updated 16.5 years ago

ftp1020
join:2007-01-30
Canada

ftp1020

Member

Gone downhill

I started having issues with Execulink tech support in May about a possible modem problem. To make a long story short, they weren't very helpful at all.

Recently, they pulled a boner and accidentally caused my line card to be disconnected. At first I thought it was another modem issue, but a call to tech support soon revealed they'd disconnected me by mistake. And according to Bell rules, that meant 5-10 business days before it could be reconnected.

It was reconnected 8 calendar days later, and I promptly fired off a polite email to their sales office about what they were going to do to make up for the outage. No reply came. Then someone called me a day and half after service was restored to tell me that ... service had been restored.

I just don't think their hearts are really into customer service anymore, and I canceled Execulink DSL service pretty much on the spot. They offered a free month, but I just wanted to be rid of them.

Where did I go? Teksavvy, of course!

Review by mmn100 See Profile

  • Location: Delhi, ON, Canada
  • Cost: $37 per month (month by month)
  • Telco party Bell Canada
  • CLEC party: Bell Canada
Good Company & Services Offered, Support, Good Speed, NO CAPS
Reliability lately
Good Support (24/7) and average price with many free services and bundles. Been a customer for 5+ years.
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I have been with execulink for about 5 years starting with dialup and now ADSL. They have been my only ISP ever. I currently have their residential 3Mb Down/800 Up ADSL package for $37.40 (including taxes) per month. I purchased the modem from the dealer rather than renting and you are not forced to use certain brands of equipment. The service is PPPOE and I am using a router to share the connection with an unlimited number of computers. They are very open with their policies and do not put caps on your connection. They offer spam & virus email protection free for all accounts and allow 5 mailboxes for my package. You also get 120 minutes free long distance with this package because they are a phone company also. Lately (Spring 2005) they have been having reliability problems and the highest downtime I have ever had with them but SOME of these problems are with their internet provider and not Execulink themselves. They have a really good referral program that saves both the referrer and the referred money on their bill. They offer hosting with some accounts and many other services so check it out for yourself at www.execulink.com I think they are a great company and will stay with them for a long time. I should also mention the great 24/7 support and no port blocking.

member for 19.5 years, 7 visits, last login: 2.1 years ago
lodged 18.9 years ago


jen_tay
@cpe.net.cable.rogers

jen_tay

Anon

Execudink

I have been a reseller for Golden Triangle since 2000 and since Execudink has bought out Golden, their service has sucked. They have been billing people that have had absolutly nothing to do with Execudink and threatning to send them to collection, what a cheap way of getting money. Execudink also will take out of your account for a full years service when all you were expecting them to take out was a months worth. Too bad Golden is gone, the representitives from Golden are still there which makes dealing with Execudink alot easier but I fear they are only pawns in a crumbling network. If you are considering signing up with them, think again, you are nothing as a customer to them and they will slam you first chance they get. i myself am a techy and would prefer to use dial-up rather then go with Execudink and I have been with them for 5 years. they are slowly slipping in charges everywhere they can. The so called spam and virus protection is only free for a couple of months, the referral program is a joke hahahaha, do yourself a big favour and find another ISP. Out of 1-10, 10 being the best, this company gets a 1.

hehehehehe
@cpe.net.cable.rogers

hehehehehe

Anon

Re: Execudink

They did the same thing to me. took six months worth of service out of my acct. you would think there is laws to this, bunch of jerks, two more months and i'm done with execulink. good luck to those that go with them, their gonna need it, bunch of jerks. execudink hehehehehe thats funny but true and for taking my money when they said they were only gonna take one month, i give them a 0.5

Review by moparman77 See Profile

  • Location: London, ON, Canada
  • Cost: $44 per month
  • Telco party Bell Canada
Good customer service
u/l speeds - my fault - not used to DSL
Won't be switching any time soon
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Great service for the price. Beats the poor service, pricing, d/l cap and customer support I got from Sympatico. Been dealing with this company for several years, hosted a website with them and had excellent support at that time as well. My only beef is the upload speeds. As for the customer service, here's an example; I've been having some kind of DNS problem lately, and I figured that for sure when I mentioned I had my own DSL modem and a router, the tech. support guy would just hang up, but no, he helped me out as much as he could and said that if I have problems again, he'd be more than happy to help me troubleshoot it.

Small Update:

The DNS issue turned out to be something wrong with my router. Everything has been smooth sailing since. My internet connection is something I really take for granted these days, not a single hiccup.

member for 20.4 years, 19 visits, last login: 19.3 years ago
updated 19.5 years ago


huphupdotcom
@rba1.pppoe.execulink

huphupdotcom

Anon

Hehe U2 EH

Booo Sympatico.. I see Sympatico has the same complaints from everyone. Execulink has always been a great service provider.. they don't filter out http: port:80 and the you can set up your own email server along with your website. Sympatico took a lot of people for money they should have to pay back. When they implemented that 5GIG CAP and give notice to it's customers via email. (Like we all read common advertisements along with our service providers policy change.) Well.. the date the bandwidth cap notice stated for me was Oct 28th, 2002, meanwhile.. the bandwidth meter provided by sympatico started tracking my bandwidth Oct 26th, 2002.. In those two days, (oct26&27) I download more then ever because I knew the cap was coming the next day.. why'd they do that.. start 2 days earlier? Was this so they could charge the people that didn't notice the cap started 2 days earlier? Took me a while to get my credit.

Anyways, I've been with 3 service providers and I'd say I cant' stand cable as I like to browse moreso... it's not consistent! Execulink is cheaper, better customer service with real techs, they don't drop connection no where close to sympatico, They don't seem to play scheme games with their fairness in policy. I'm an abused Sympatico victim and blah sympatico

Thanks for reading my story (GOOO EXECULINK)

LINK:)

Review by (hidden by request)

  • Location: undisclosed location
  • Business customer Business customer
  • Cost: $50 per month (month by month)
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(review was emailed from domain footspecialist.ca)
lodged 20.5 years ago







Review by Luvfishin See Profile

  • Location: Canada
  • Cost: $23 per month
  • Telco party Bell Canada
Smooth and simple. Their dialup web accelerator was the attraction
Have not had any problems.
Good stable isp and for $3..00 extra you get the dialup web accelerator which works well.
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Hi,

My new ISP is www.Execulink.com and they are simple, solid and best of all, they offer a dialup web accelerator which performs very well. Dialup is my only option here (other than satellite) and Execulink offers the best dialup speeds for the dollar.

member for 22.3 years, 4684 visits, last login: 72 days ago
updated 21 years ago