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Review by c.kozub87
(review was emailed from domain gmail.com)
lodged 201 days ago
 Purgato
 Contract price not specified.
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i have been having bad luck with cable. this is the first time i have
had to deal with cable so i chose bell. bell sucked. long story
short, i canceled bell and went to eastlink. they set me up with a
appointment over a week after i signed up so i waited. i was home
well before the cable man was to show. i saw a van pull up to my home.
i got no call or no knock. i called eastlink at about 7 and they said
the guy was there at 5 30 and couldnt come back because he was clocked
out... i have to now wait till next week to get him back. i am so
frustrated with tv in itself i just want to not have it. i know it
doesnt seem like a big problem but the service reps didnt seem to care
at all and didnt want to help me.. needless to say i will not be
booking anything with eastlink anytime soon.. or at least till i cool
off
Comments:
 | | installer doesn't show up and lies about it My daughter waited 5 1/2 hours for the installer to show up. he never did. When I called to find out where he was they told me he had shown up and no one was home (not true). I asked why he didn't call the contact number and was told he did and there was no answer (not true, my daughter had no missed calls). They said it was now too late in the day and everyone has gone for the weekend. My suggestion, don't go for the Friday afternoon installation unless you live upstairs from a pub. Now she has to start the booking process all over again and wait another week minimum for internet access, assuming he shows up! In the bad old days, 20 years ago in Montreal Videotron had similar performance. They have cleaned up their act and now it's time for Eastlink to wake up.  | |
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Review by Crescent 
member for 10.3 years, 3081 visits, last login: 161 days ago
updated 238 days ago
- canada
- Contract price not specified.
- (month by month)
 about 10 days
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Comments:
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 Review by bmr50
member for 12.8 years, 4857 visits, last login: 3 days ago
lodged 292 days ago
- Sudbury,ON
- $100 per month
- about 1 days
 "Offer better speeds than old company" "Prices keep going up for no reason" "Service could be a lot better,but no one gets what they pay for anymore"
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No longer with Persona as they were bought out by East link,not much different other than the service is not as good,they laid off the local staff and use a call center somewhere in the maritime provinces in Canada.
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Review by canadiancree
member for 9.2 years, 788 visits, last login: 228 days ago
lodged 351 days ago
- Picton,ON
- $60 per month
- (month by month)
- about 1 days
- "Everything"
- "They dont' offer service in Ontario"
- "I wish I could have brought their service back to Ontario with me. They're miles ahead of the junk here"
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When I moved out to PEI in '09, I was advised to get Eastlink over Aliant (or as one local put it, Bell with a different name and same service), and boy am I glad I did. In the three years I had service with them I could the non-power related outages they had on one hand and have fingers remaining, and they were all quickly resolved. Whatever I told it to do, it did and then some. Reliable, and comperably priced to Ontario offerings with more features, more freedom, and best of all, no year long contract lockin. Made it painful to move from such awesome service to the choad that is the Ontario ISP marketplace.
Comments:
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Review by ericp1985
member for 1.2 years, 0 visits, last login: 1.2 years ago
lodged 1.2 years ago
- undisclosed location
- $63 per month
- "Fast 20mb/s Connection, No Download Caps, Good Price"
- "None"
- "Best Provider in my area!!"
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I signed up with Eastlink about 4 months ago. The price for their internet service by it self is 62.95$ + 2.95 Wifi modem + taxes. It is well worth the price in my area since the competitors only have dsl 6mb with caps at around 45$.
All in all the speed as been consistent and never noticed any downtime. What I really like about Eastlink is that it provides a quality internet connection with no download caps.
I will not be switching providers anytime soon!!
Comments:
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Review by acrufox
member for 8.8 years, 2298 visits, last login: 160 days ago
updated 1.5 years ago
- Canada
- Contract price not specified.
- "Excellent speeds, DOCSIS 3.0"
- "Incompetant at resolving problems beyond the pole!"
- "If you have problems, just switch to Aliant FibreOP!"
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Now that Aliant FibreOP is rolling out in the city, I thought this would be a great time to rewrite this review.
We switched from Aliant DSL to Eastlink to choose the lesser of two evils. The choice was either really slow 128K reliable DSL or cable; which was a lot faster but not as reliable. As time passed, connection issues with Eastlink became more apparent. We had crew after crew out to the house that had the mantra: replacing coax and splitters multiple times would magically fix the problems. Eventually this led to a technician getting a shock off my computer case (bad fan in computer) and driving a grounding rod outside the house and laying blame on the house wiring.
Eastlink then came out with DOCSIS 3.0 and I had hoped a new modem might alleviate the connection issues. So I picked a new ARRIS modem up and the following day the node which services our area died. We lost all Eastlink based services during this time.
After this node was replaced, the connection was rock solid for 1 1/2 years. We even decided on a 2nd connection for our family when they implemented 250GB caps on their 30 megabit service (now 40). Everything ran great until June, at which point they had a large service outage in my area. During the summer of 2011 we had service outages at random times of the day for our HDTV, telephone, and internet. Eastlink wasted a month of me calling in these problems only to have one of their engineers call me and inform me there was an ongoing issue in my area they couldn't track down. I was told to continue calling it in whenever the internet went down to help them locate the problem.
That was almost 5 months ago. Eastlink has this wonderful knack of making you start over at square 1 for the same problem. Eventually when I didn't have their engineers cancelling my service call, I had one dispatched out to the house. He checked all the coax, splitters, and even the drop. The technician told me this ongoing issue I was having was beyond the pole and he wasn't allowed to work on that (cited a bad amp as an example) He said maintenance was responsible for addressing these issues but not to get my hopes up. The technician told me I would get a call from them in a few days. I never got that call.
So here we are October 22nd, 2011 and the problem has not been fixed. I contacted Eastlink yet again today while the modems were having problems remaining synced. He noted I was indeed having problems and then proceeds to put me in for another service dispatch for Sunday to come out to look at things at the house. This was exactly what I did during the last service call to get the problem escalated to maintenance. Again Eastlink sending me to square 1, no wonder he told me not to get my hopes up...
When the time comes and FiberOP from Aliant is rolled out on my street, it won't be a hard decision to dump both internet connections with Eastlink. I want a working internet connection. I have been paying full price for unreliable service for almost 5 months, I certainly do not feel like a valued Eastlink Customer.
Anything positive I had to say about Eastlink disappeared long ago.
10/22/2011: Tweeted to Eastlink about this ongoing issue, someone called to confirm the problem. By now, obviously, the problem isn't occurring and we're told we need to call while it is occurring. I did that earlier this morning with a representative on live chat, he even noticed I was having problems with the connection! All he wanted to do was book another tech on another day when this problem isn't happening. I've called enough times that there should be enough on file to do something about this. I shouldn't have to keep fielding these calls like it is the very first time I've called. I work nights, I cannot be up 24 hours a day to provide technical information.
Modem stats as of 10/22/2011 10AM: »imageshack.us/photo/my-images/18···s3f.jpg/
Modem stats as of 10/22/2011 12PM: »imageshack.us/photo/my-images/5/stats4u.jpg/
Modem stats as of 10/22/2011 10PM: »imageshack.us/photo/my-images/16···s5z.jpg/
1.6-3.3 Million uncorrectable errors in the space of an hour is NOT normal. I'll keep adding to this review until they resolve it or I can switch to an alternative.
Comments:
| | Your problem Plug an analog cable line into your tv. Watch the picture on channels 4 thru 6 and then 14. I am almost definite you will see a white line go from top to bottom on your screen! Flashing intermittently. If you see this book another service call and show the tech. And inform him to let his main. Tech know that there is a faulty AGC on your leg of the distribution. You can see that your SNR drops into the noise floor on US 3. And your signal levels are very low and drop even lower. As a tech when you see this kind of movement in the span of an hour and at that frequency. I would always say AGC. | |
| | | | Re: Your problem Would a TV card work? We got rid of our last analog TV over a year ago so we don't have any other TV to try. | |
| | | | | Re: Your problem Sure would! As long as it has a coax spigot on it you will see the analog | |
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Review by NeverForever
member for 2.4 years, 5 visits, last login: 310 days ago
updated 1.6 years ago
- Charlottetown,PE
- $165 per month
- about 3 days
- "Reliable connection(almost no downtime), price seems decent for 100Mbit connection"
- "Do not always get close to advertised speed, only 50% or less a lot of the time."
- "Great company, services, tech support, customer service, good prices"
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I have been with Eastlink for the past several years. I started when they had their 5Mbit cable Internet several years ago, and am now subsribed to their 100Mbit service. The bandwidth seems to jump quite a bit, sometimes I get close to the advertised 100Mbit and other times I get much lower(under 50Mbit). This could be an issue on my end using wireless with a router. I'll test it out with straight connection from modem to computer with ethernet and see if that changes the speed. I would definitely say that Eastlink is one of, if not the best, ISP in Canada and maybe even North America for the price/bandwidth ratio. I have rarely had any issues with the service going down; I can only remember a handful of times when the service was interrupted over the past several years. The installations have always gone smooth with hardly any trouble(I've had their services at multiple locations).
All-in-all Eastlink is a fast, reliable network with good price points. I don't think you could go wrong by signing up if they're in your area.
Note: This is a very quick review so if I think of something better to write and can edit my review then I will.
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 Review by hunterjb
member for 11.5 years, 1528 visits, last login: 42 days ago
updated 1.6 years ago
- Halifax,NS
- $90 per month
- about 5 days
- "Very easy to use/ Tech support easy to deal with/ Down,up Speed!"
- "Great company/ no problems"
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I've been with Eastlink for about 9 years now, and have had no problems even when moving.
I have my phone and internet with them. When I moved I only had to let them know when the move was happening and then were able to move my service that day. I didn't go a day without. This took place the last week of Aug. a very busy time to move in Halifax(big university town) they had a lot of moves and hookups to do.
I haven't had any real interruption. Anytime I've spoken with tech support it is a very quick call and all my questions are answered.
The equipment I have is a Motorola modem. Setup was very easy(They came and did it). I didn't have to pay for any of the equipment.
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Review by donaldk
member for 12.5 years, 1277 visits, last login: 4 days ago
updated 1.9 years ago
- Halifax,NS
- $50 per month
- about 37 days
- "Great Speeds"
- "Installation process"
- "Great... but if you have a new development its hell to get installed."
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New Motto: Eastlink - It's NOT that Easy, because we make everything far more difficult than it needs to be!
I have been with Eastlink for many years during my postings in Halifax. My current subscribed service is the complete watch, surf, and talk bundle. Speeds are not an issue most of the time except during heavy peak hours where the node may bog down to about 50% of capped speeds.
The problem with Eastlink lies with its transfer and installation process  . I lived in a Windsor Park PMQ apartment and just bought a newly built townhouse so thus I initiated a transfer of service request. My site survey process started on May 9, 2011 after many phone calls. It took one month to get the new side of Berts Drive in Fairview wired up – at this point all my neighbours already have given up on Eastlink and were with Bell. While this process is happening I have had numerous false final install appointments booked unannounced and messages left on the dead phone line (as I get phone through Eastlink as well) even though I gave Eastlink an alternate cell phone number to use during this process. I also gave my wife access to control my cable account but they did not reflect this properly in the system (more later).
Twice, my wife was left disappointment with the installation crews. Keep in mind when you read this, I have a pregnant wife and I want my house phone installed ASAP for 911 reasons as I am gone often serving my country in the navy. Yes we both have cells, but they suck for 911 as the dispatcher needs the address info verbally given vice a landline which sends that automatically when the last “1” is depressed (so if unable to stay on she could drop the phone). First was when an installer showed up 5 hours late on May 18, 2011, went to check the demark box outside of the house for the drop, and came back to my wife and said no service has been put to the box yet. The installer also said he shouldn't have been given this call yet as the site survey and construction has not been done yet. Another call to Eastlink yielded that they were waiting for permits to go through seeking permission to string wires up on NSPower's poles. Many calls went to Eastlink seeking updates on the site survey, yet nothing was updated from Eastlink engineering division to my file even after many directions from customer care to do so because I was about to pull the plug on this and go with Bell. My next door neighbour got fed up with waiting for Eastlink and ordered Bell --- whose site survey took only 48 hours to complete and the neighbourhood was wired.
Fast forward to Thurs June 9th, 2011. Eastlink construction crews were working outside my home wiring the street -- FINALLY- and my wife saw them doing their thing. She went up and asked the pole guys when she would be able to call Eastlink to initiate the final installation process. They said as soon as they finishing laying the drops on the street in a couple hours she can call them. So my wife waited a few hours and called Eastlink customer care and this is when we found out that they never made record to have given her access to the account - one very angry phone call from me to Eastlink CSR fixed that. I called Eastlink later that day and asked them to proceed with the final installation, yet the notes on my account were still saying the site survey permits were still waiting to be processed... yet I know service has been put to my place (right hand not talking to the left hand).
I decide what the heck and decide to hook up the cable inside my house to a TV. After stripping the ends of the coax and crudely using a splitter as a joiner, sure enough full crystal clear cable TV. I decide to try my internet modem once I checked to make sure all TV channels came in clear. It synced up and a speed test revealed 40Mbps down, and 2Mbps up which is what I subscribed for. I called Eastlink tech support as it was late in the evening to see what my account status was and they still said the site survey had not gone through. I asked them to initiate an install for my phone service but they said they could not proceed as that note was still on the account. I advised them that my house drop was installed and is in working order (except the drop coax and the internal coax runs need proper crimping) and that I have working TV and internet. As I lived in an apartment before which had an MDU phone switch, I did not have my own Eastlink phone modem yet --- and this is where I found out that they will only give you one with a truck roll (no over the counter). No truck roll will happen as long as that site survey note stays on the account (which is already outdated by a long shot).
Finally, Saturday, the planets aligned in Eastlink's organisation and they called my wife saying the site survey was complete (yeah... no shit Sherlock we already knew this for the last 3 days  ). They also gave me an appointment on June 17th in the afternoon to complete the install. So for now, I await their installation to officially complete to get my house phone working again, and enjoy the jerry rigged connection at my breaker box which is at least enough to get my internet modem and living room TV working. As a result of Eastlink’s procrastination on this install I did cancel my digital TV and PVR rental as my wife got used to being without it and we had Netflix before I lost service when I moved. Soon I'll probably be cancelling TV service with them all together once I get FTA satellite set up on the house. When Bell rolls out FiberOP in Halifax it’s going to get REAL interesting as to what I decide to do.
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Review by living87
member for 2.3 years, 11 visits, last login: 2.1 years ago
updated 2.1 years ago
- Dashwood,ON
- $100 per month
- about 2 days
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works great now
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horsemouthPlease Clarify My CSPPremium
join:2002-03-13
canada | eastlink Dont give up yet! They are my ISP all is good in Halifax.
I was in your neck of the woods last summer [the end of CAW road in Port Eldgedn} Yea I cant spell. What call center did you reach? | |
| | | In Alberta Paying for 14 meg d 2 meg up not getting what I paid for for sure!
Test results are 1.5 -2.5 down and 1.5 up! Ip address static and all my backups are timing out!! losing customers faster than my isp!! | |
| | | Speed Hello, I'm actually a maintenance tech. with Eastlink in Nova Scotia and I like to check out these site to listen to people cry about how bad their Eastlink service is. I've done this for 6 years, and I can honestly tell you 95% of speed issues are the customers. If the lights on your modem are staying on, your service is probably fine. Did you try safe mode with networking? Did you try using another browser. Firefox, Opera, Etc. Internet explorer becomes corrupt a lot. So does firefox. Try another, see if that does anything. You do sound like you have an idea of what's going on. Also, anyone that tells me they have the cleanest computer in the land, usually have torrents running and other crap running. Also how many gigs of RAM do you have? If it's less than 2, get more, windows 7 is a pig. What else, power down your computer, unplug it, hold down the power button for about 30 seconds, plug back in and try that, you could have network card issues. Power surges/outages in your area can cause this. Also, check to see what resources are being used when your computer is idle. I've see many computers that are running at 100% and they're just sitting there doing nothing. Ctrl/Alt/Del.
As much as these internet experts like to tell you Eastlink throttle your connection, this is garbage. I've been in houses where people are running 10-15 hard drives, stealing thousands of movies endlessly and never been throttled. I'm sure there are people that do get throttled, but you have to be doing some strange stuff. And I've argued with these guys until I've found something wrong with there computer. It's that bad that we have to travel with a $200 crappy netbook to show these experts that there $3500 computer isn't working. If none of this helps, call eastlink and tell them to send someone to your home to check it out. Hope I helped. | |
| | Reviews:
 ·Eastlink Cable
| Re: Speed The first best step is to load up your web browser and go to »192.168.100.1 From there you can get signal strength information including modem logs that might indicate or help narrow down the problem.
There are times where it isn't the users fault and Eastlink never listens when it turns out to be a problem outside of your home. I must be that rare 5%. I lost count of the modem swaps, service calls, and number of times they replaced all the coax in the house, to the pole and my modem continued to lose sync dozens of times an hour/day. Even had a guy come out, drove a huge grounding rod into the lawn and then wrote up that it was electrical problems in the house causing it and there was nothing further that could be done.
Out of coincidence when they offered the 30 Megabit plan and DOCSIS 3.0 modems and I jumped on board. Within 24 hours the modem went completely offline, so did the cable TV as well as our Eastlink telephone. What a surprise, the node that serviced our area died and they spent the better part of an afternoon replacing it. All those years of problems and not once did Eastlink ever admit they had a problem that might be beyond the pole in front of the house. Three years of complaining before their equipment failed and were forced to replace it.
And yes eastlink does throttle, maybe not so much on http but they throttle to some extent on other protocols. Not that I'm complaining about it. All ISPs do some form of bandwidth management, but saying some customers have never been throttled? They must be using one of the protocols/ports/ssl ecryption to bypass the bandwidth management in place by Eastlink.
I rather complain about the sad, sad upload speeds Eastlink offers. Even though it is Bell Aliant rolling out FTTH/FTTP in Halifax, I would take a 15 megabit upload over the paltry 2 they offer now on the 30/2 plan. Hopefully Eastlink offers some better upload speeds once they Aliant starts offering the 70/15 plan for $100/mo on FibreOP. $160/mo for 100/5 is nothing short of gouging and you don't even get an increase on how much you can download. Should be interesting to see how Eastlink plays their cards. I hope, if anything, they scrap their 250GB cap on their 30+ plans to at least have that advantage over Bell Aliant.
I'm curious though. Eastlink always touts that they built out their own network and from what I can tell, they do not purchase wholesale bandwidth through Bell(at least in NS). Seems this 250GB that is coming and the $1/GB overages are nothing more than a cash grab by Eastlink to take advantage of the impending UBB situation with the competition.  | |
| | | | hello maintenance guy from nova scotia i logged on to the modem and read the logs its not receiving the the request its timing out, Im running 3 gigs of memory and not running any torrents im not connected to any file sharing networks Ive been working on computers since I was 12 so I know if I had bugs on it, what happened was that something went wrong the the server and it was down, another issue is that on the 4th of February the CRTC got rid of unlimited internet and is setting up basically pay by how much you use with your limit set to 25 gb a month what does this mean for us customers | |
| | | | | Re: Speed Copying and pasting your modem logs here would help, along with you modem signal levels. (unless they are excessively long) | |
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| | check your IMs I have IM'd you offering assistance.. just send me a bit of details to get me started if you're still experiencing problems | |
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