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Review by fribie1 
Posted: 71 days ago
member for 85 days, 4 visits, last login: 55 days ago
 Halifax,NS
 Contract price not specified.
 "Doesn't go down much"
 "As others said, "advertised" bandwith is not even close to actual"
 "Not many options for service, so pick you poison"
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Comes with a package deal for Cable/ Internet/ Phone.
I seem to be gettng much lower download speeds than others who have used this site.
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 Review by zebra3
UPDATED: 146 days ago
member for 7.2 years, 422 visits, last login: 47 days ago
Truro,NS
$55 per month
 about 3 days
"Excellent Connection"
"Support is a little slow on the phones"
"Great Service for my Dollar!!"
| Pre Sales information:
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Excellent value for the money....Next to no down time at all Recomend to all...and no I DONT work for Eastlink.
It has been another year since my last post about Eastlink. In the past year I have only had 2 disruptions in service and they were miminal. Tech support is getting faster. Still nothing to complain on here. Keep up the good work guys and can't wait for that 20 mbps service that is coming soon.
Followup comments:  acrufox
join:2004-07-14
Canada
| 20 mbps? Where did you hear about 20mbps? I was kinda wondering when they were going to bump up another 5. Wonder if they will keep the same price, I HOPE this time around they give us more upload, 1 mbps kind of sucks when you're uploading panoramic photos :S | |
| |
zebra3
YOU CAN"T OUTRUN US.
Premium
join:2002-08-31
Truro, NS | Re: 20 mbps? That's what I heard last winter from 1 of their tech support guys but it may have fallen through as I haven't heard any more about it. Another meg of upload would be very nice. | |
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Review by Axell
UPDATED: 154 days ago
member for 2.4 years, 31 visits, last login: 14 days ago
Halifax,NS
$65 per month (3 month contract)
about 3 days
"Stable connection and `pause` connection feature on modem"
"Somewhat pricey and bulky co-ax to back office"
"Its very adequate for now though I`m always looking for anything better"
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I considered a phone line modem but I went with cable. Package is called Extreme 15 advertised at 56.96/mo. + 13 % tax, (Canadian). The order process went quite smoothly and I felt they really wanted my business. The technician arrived a bit late within the time period that they specified ( 5 hr. window ) and was knowledgeable and fairly efficient...90 minutes. Modem Motorola with internet pause/resume feature which I had not previously seen but like a lot. Its still early in the game so I will update if possible in a few months.
Update June 22, '09 The Eastlink `Extreme 15' package which I have been using for six months is running well. Connection reliability has been problem free. I have not needed tech support so I have nothing to report there, so high marks I guess. The company Home Page is there and works well, easy to navigate and I have shopped around on it and used TV listings but no other services. I use igoogle home page. The up and down speeds are listed and since this is not a heavily populated area the speeds on my ASUS P5KOL-CM with intel core2 duo are very adequate for a blogger/surfer such as myself. I`m not a gamer, so I`m no help there.
It`s worth it in the travel expenses I can skip, trips to the bank, Government offices and such, ordering parts from far away for repairs and warranty replacements and keeping in touch with my relatives and advertising in my job, and on and on. I have had one or two mysterious slowdowns, but was unable to diagnose these before they went away. Axell
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Review by dpg3
Posted: 233 days ago
member for 233 days, 0 visits, last login: 233 days ago
Dartmouth,NS
Contract price not specified.
"Download speeds are fine not great"
"Upload speed is absolutely horrible, throttled!!!!!!!!!!!!!!"
"Got a decent deal on a bundle."
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There is a lot of talk about throttling and I can't believe some people deny it. I just switched from Aliant, I got a decent bundle. The first thing I noticed was that my downloads were OK but my upload speed has been cut in half. This is a problem cause now it takes me much longer to upload, therefore my computer is on much longer, which will affect my power bill. Not sure how much it affects my power bill but I'm sure it doesn't help. I am very frustrated by this and I'm sure Eastlink is throttling both my download and upload speeds. I wish there was more competition but there ain't and we are screwed!!!!
Followup comments: | | | | | 
neonerd
manic
join:2006-03-10
Dartmouth, NS
 ·Eastlink Cable
1 edit | Re: admit it Eastlink caps/throttles 
^ sydney, cape breton to dartmouth... no change except the name from 5 to 10 to 15 but thats it | |
| 
most frustrated
@eastlink.ca
| time to deal with a problem I got a problem with my cable or cable box. Eastlink tried a fix over the phone-no success. The tech support suggested its my cable box so OK lets replace it. Not that easy, we have to make an appointment. The earlist is one week from today and I must be at home between the hours of 12 noon to 5 pm (quite a window. Apparently I cannot return my cable box to the company and have it tested or bring home a new one. They don't support that procedure. It's a good thing that most of the programing sucks or I would be really mad. | |
| | acrufox
join:2004-07-14
Canada
| Re: time to deal with a problem I decided to give them a try again for their Digital Cable, so far I'm not impressed myself. Scheduled an appointment to have two receivers hooked up, one to the TV and the other to my media centre PC.
While I was upstairs setting up the options on my computer, installer was downstairs setting up the TV one, before I even knew it the installer was pulling out of the driveway. Had to run some errands (after waiting around for that nice large 5 hour window they give cabco) When I got home I tuned into the digital stations, the screen kept dropping and pixelating and the analog channels are all grainy, all the music channels keep dropping audio as well.
Called in to complain, was sent out the same installer the next day who basically informed us he just did installs. So he swapped some basic things like ends of cables and splitters, nothing really changed. Installer informs us that in fact things might get worse or not improve and if that happens to schedule a technician to come out and check things out. (he even said he didn't have the right equipment to check the signal quality). Sure enough, absolutely nothing had changed :| In fact checking my Motorola cable modem stats, they are indeed now worse than before.
So again I call and am told they don't have any openings until Easter Sunday (another 5 hour window, yay) A guy in a truck shows up, and basically tells us there is interference in the line between the house and the pole. Of course you would think he would be running that line since he's the coveted cable technician. Nope, am informed that sometime during the day either Monday (nothing happened) or Tuesday (still waiting) Someone will come out and replace the cable to the house whether we are here or not.
I haven't disconnected from Satellite yet, but so far they aren't winning me over, let alone even bothering to try. I seem to remember this 8 years ago or so, when the cable modem kept dropping offline. They endlessly blamed that cable that swings back/forth in the wind on a stormy day. After almost a month of troubleshooting, back then I was basically told "There is a bad node in your area, we don't know where it is, and unless someone is up on the pole when it happens, we cannot track the problem down" Ended up at times with no internet most of the evening right through till morning.
I'd like to blame the cable between the house and the pole too, but I think it's time to think outside the box. | |
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Review by neonerd
UPDATED: 256 days ago
member for 3.7 years, 102 visits, last login: 5 days ago
Dartmouth,NS
$65 per month (12 month contract)
about 1 days
"its internet kinda"
"false advertising 15mbit with 0.2mbps upload cap does not equal 15mbits!"
"still a ripoff, they call 5mbps up 1mpbs down a 15mbit connection nowadays"
| Pre Sales information:
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new location, new connection, same result - ripoff note the comparison at the bottom of this speed test!
Speed Test #68333484 by dslreports.com
Run: 2009-03-12 15:16:09 EST
Download: 5489 (Kbps)
Upload: 942 (Kbps)
In kilobytes per second: 670.1 down 115 up
Tested by server: 31 java
User: 1338193 @ dslreports.com
User's DNS: eastlink.ca
Compared to the average of 137 tests from eastlink.ca:
* download is 33% worse, upload is 5% better
and for all the ppl sayin they get 15mbit > Speed test results
Speed tests:
eastlink.ca - 8905/917 kbit === doesnt look like 15mbit to me
(262 samples last 14 days)
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new review, got 15mbit *sigh* still 5 down 1 up... now realise only eastlink staff get advertised speed --- 12th eastlink connection now :@ :@ :@ 1 of many unhappy customers, i only wanted what i paid for, i never asked for it...
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new review is to awful to write on this board... 10th eastlink connection now :@
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i ordered eastlink as advertised and told by an eastlink salesman, i should get at least 9mbps for $75 per month, i dunno why ppl are saying $55 cause its $55 for 256kbps eastlink and $75 + lots of fees for eastlink10 (10mbit capped @ 5)
i ordered it, seemed fine, then the tech guy came and was gonna install 2 eastlink10 modems for some reason but realized some1 cancelled that doesnt live here
the tech hooked up the modem and got me online
got a dynamic ip, no problems there, since the initial installation i have been arguing with they're tech support to not give me pathetic excuses why its only 5mbps and not 10 when they are the ppl capping it @ 5mbps in the first place... this is my 6th, yes that is 6 different locations with diferent installations and every single time i only ever got 5mbps since they have been offering 10mbps, personally i think the speed results on this site for eastlink are fake if they're over 5mbps cause i never seen it and according to them its not possible,
Attachments:
Followup comments: jericho
join:2001-07-20
Halifax, NS
| eastlink throttling all protocols on there 10mbit package?? well i do know they throttle nntp(newserver) to 4mbits, they say they throttle it at 5mbits but its really 4mbits, now there ftp protocol seems to be throttled as well as i use to be able to get almost my full 10mbits with like 3 simutaneous downloads off ftp servers but lately they seem to be throttled to like 5 mbits as nomatter how many download slots i open the total speeds never go over 620kb/s. Something is definately wrong with this as since we pay for 10mbit line we should not be throttled. They admit to throttling there newserver which is bs. whats the point of offering a 10mbit line if there going to damn well throttle all protocols to 4-5mbits???its all bs.when i first to the 10mbit service it was smokin fast but the last 3 or 4 months they seem to be throttling all protocols now. | |
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gone
@eastlink.ca
|  Eastlink is fast and reliable
It's sad to see such a good service get bad reviews, so I had to leave my two cents.
Also, remember, you never get 100% of the advertised speed. That is with all ISP's. There are many articles out there on that subject.
The only competitor to Eastlink in my location is Aliant. Try them out and you will want to come back to Eastlink immediately (unless you love having your IP change every so many minutes along with slower speeds). | |
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neonerd
manic
join:2006-03-10
Dartmouth, NS | Re: Eastlink is fast and reliable well i got eastlink 15 now, gonna run some speed tests and re-review. i once loved eastlink..aliant once too tho | |
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neonerd
manic
join:2006-03-10
Dartmouth, NS
·Eastlink Cable
| Re: Eastlink is fast and reliable said by neonerd :well i got eastlink 15 now, gonna run some speed tests and re-review. i once loved eastlink..aliant once too tho consistent average speed for my NEW 15 mbit from eastlink.ca directly
26-11-2007 05:55 PM j-speed 5367 Kbps 956 Kbps speedtest.eastlink.ca eastlink.ca | |
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okcomputer
@NS.CA
| My IP changes every month or so... I think. I don't even know because my router takes care of everything and my connection never drops.
Unless you're serving stuff from your machine, this is not a factor in choosing home internet at all.
But keep complaining.... | |
|
Deadeye23
@eastlink.ca
| Eastlink speeds I have never had a problem with speeds with eastlink. I find if you know how to use your computer, and know whats running on it and have a descent system. You get what you pay for. I have had 3 different systems with various operating systems and have never had speed issues. But hey maybe the modem gnomes are at it again...lol | |
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neonerd
manic
join:2006-03-10
Dartmouth, NS
·Eastlink Cable
| lmao Deadeye23: you sound just like eastlink tech support lol,
we are no longer tryin to tweak 14.4k modems here pal, these modems auto-download a script telling the modem what speeds to cap at so what the hell difference does it make that you had 3 different computers?? i had 20 computers and 13-16 locations and i still get the same speed i got when eastlink only had 5mbit, i think your "Gnome" theory is just another eastlink bs line. i've actually had eastlink techs tell me how to get the real speeds but i dont have the patience to go through that bs, i.e. call tech support 60+ times and complain, get them to re-wire my house, etc. and maybe i can get 12-13mbit lmao so you keep goin wit your fairies there.
--
my current speed = »/im/39225195/50695.png | |
| 
Oinktastic
join:2005-08-24
Scarborough
 ·TekSavvy Solutions..
·3 Web
| Possible Hardware Problem? You mentioned setting up the connection at various locations and experiencing the same disappointment, but, was this using the same modem by any chance? Have you tried changing the modem to completely rule that out as the cause?
I know the problems that a bad piece of hardware can cause. It seems from their site that it's a rental, so it shouldn't be a big issue to get them to send a new one. | |
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neonerd
manic
join:2006-03-10
Dartmouth, NS
·Eastlink Cable
| Re: Possible Hardware Problem? nah it aint the hardware or locale, etc. its simply capped... i've gone thru many many modems (eastlink programs them to the street address the connection is @), i've moved from city to city, literally the only only thing that has not been changed is the speed lmao, oh and of course the ISP! i have used their sole competition but they're limited to 3mbps dsl but at least its accurate, but i kept goin back to eastlink to get that extra 2mbps lol, i just dont understand why everybody jumps on the anti-p2p wagon when someone complains about speed, man my facebook is SLOOOW (yes i know, sometimes its net congestion and others its my computer) BUT it doesnt mean i get shit performance cause of torrents??? im using real life statistics not torrents to determine my problem, as for open ports, well there's scanport, BBR got portwatch... and i use speedtest.eastlink.ca for speed tests and even that says i'm gettin ~5mbps down and ~0.9 mbps up still! for years now, i've also tried the tweaktest, drtcp, and all kinds of tools to troubleshot/tweak without ANY positive results... | |
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cmhiltz93
@eastlink.ca | You all must be crazy! | |
|
Eastlink Man
@eastlink.ca
| Slow Speeds I'm actually a technician for Eastlink, I can tell you 95% of the people that complain about speed tests are using computers that are full of garbage, or have things running in the background messing up tests. Also, if you run tests from this site. You are at the mercy of this sites server. If it's busy your test won't be accurate. Any of you that steal programs from the internet a la bit-torrents, most of you seem to have ports running when you don't even know it. All the complainers are experts with computers but re-format their computer on a regular basis. Sometimes there is an issue with signal quality or a bad modem. More often than not, it's the computer or the crap on the computer. I, myself am having speed issues, and it's my stupid computer. | |
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neonerd
manic
join:2006-03-10
Dartmouth, NS
·Eastlink Cable
| Re: Slow Speeds i dont mean to double post but for a tech its odd you seem to have completely missed everything i already said i.e. modems, ports (fyi they dont run, they're either opened or closed/blocked) , torrents, computers and signal quality,
i quote myself " Re: Possible Hardware Problem?
nah it aint the hardware or locale, etc. its simply capped... i've gone thru many many modems (eastlink programs them to the street address the connection is @), i've moved from city to city, literally the only only thing that has not been changed is the speed lmao, oh and of course the ISP! i have used their sole competition but they're limited to 3mbps dsl but at least its accurate, but i kept goin back to eastlink to get that extra 2mbps lol, i just dont understand why everybody jumps on the anti-p2p wagon when someone complains about speed, man my facebook is SLOOOW (yes i know, sometimes its net congestion and others its my computer) BUT it doesnt mean i get shit performance cause of torrents??? im using real life statistics not torrents to determine my problem, as for open ports, well there's scanport, BBR got portwatch... and i use speedtest.eastlink.ca for speed tests and even that says i'm gettin ~5mbps down and ~0.9 mbps up still! for years now, i've also tried the tweaktest, drtcp, and all kinds of tools to troubleshot/tweak without ANY positive results..." plz read b4 posting | |
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Review by horsemouth
UPDATED: 1.3 years ago
member for 7.7 years, 1525 visits, last login: a few hours ago
canada
$45 per month
about 5 days
"I am new [Will update after 1mo.]"
"None yet"
"see above"
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I moved from Aliant to eastlink for price and more speed.
12524/962 Eastlink horsemouth canada speedtest.eastlink.ca 24th 11:23 PM eastlink.ca [ good speed but sometimes it is slower]
I am on the moto. surfboard modem.
The in home tech was great and fast [ in under 1 hr I had a new phone,digital tv box. modem,new email, OH and most wired into tv and audio system.
During this time I did not help [sat on the couch and drank beer]
The reason for the #3 for Tech Support is they are not good on the phone.
I will up date after 1 mo..
All is good after 3 mo 18m/925 Eastlink
horsemouth @ canada speedtest.eastlink.ca 27th 07:42 AM
»/speedtests/37456854/22894
All is good I like the speed and price and no limits on bandwidth.
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Review by razer
Posted: 1.4 years ago
member for 1.4 years, 7 visits, last login: 1.3 years ago
Lantz,NS
$41 per month
about 29 days
"low cost"
"poor tech support"
"it,s all good"
| Pre Sales information:
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I had dial up from netscape top speed was 56k,was paying 15.95
i am not sure what i am paying for cable internet,but i switched my phone and internet at the same time,now paying $41.00 for phone and low speed internet 285K about 6 times faster the dialup.
For us it is lighting fsst for surfing and fast enough for the small files we download.
Install went good but the dont want to fish wires,they only want to run wires through out side walls.
so far so good
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Review by Karllowe
UPDATED: 1.5 years ago
member for 1.5 years, 2 visits, last login: 1 year ago
Aylesford,NS
$56 per month
"VERY FAST"
"None"
"Best Cable Internet service you can get for your money. Period!"
| Pre Sales information:
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I considered Aliant Highspeed but they can't touch Eastlink for speed. No compitition. I live in a rural area and never expected speed like I have with Eastlink.
The install was fast after ordering, just a couple of days.
They installed a Motorola SB5100 cable modem, and it works great.
May be better modems on the market " never checked" but I get great speeds so why bother.
No bad experiences. And the Helpdesk is fast and very helpful.
Oh yea. I see when I read my review there was a "Fair Warning" that only just joined this forum, which is true. But I have used Eastlink Cable Internet for since it was first avalible in my area through 5MG 10MG and now 15MG/s.
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Review by dimension
UPDATED: 1.6 years ago
member for 3.1 years, 119 visits, last login: 197 days ago
Charlottetown,PE
$104 per month
about 5 days
"Includes all phone services and cable tv"
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Excellent modem and no more dealing with capped dsl from telco,, Eastlink Forever....Average speed 15000 down and 950 up.. Who can complain ? , Only one minor outage in 18 months ,,Great Stuff
Followup comments: acrufox
join:2004-07-14
Canada | Speeds...caps... Amen to that! Some months I do a lot of downloading, others I hardly do a thing, it's nice to have an ISP that doesn't whine after one month of heavy usage. | |
| jericho
join:2001-07-20
Halifax, NS
2 edits | throttling yeah there good that way , no monthly caps but they definitely need to stop throttling everything down to 5mbits cause its really pathetic, if i wanted 5mbits i would move from 15mbit package down to there 5mbit package which we all should do anyway since were throttled to death and please don't come on here with that tunneling bs and those http speedtests mean F**kall .It's pretty bad when people I know that are in europe & Asia get way better ftp speeds then I do from US/Canadian based 100mbit & 1gbit dedicated ftp sites that I'm pinging at under 60ms and less then 12 hops to them. All I can get max no matter how many ftp slots i open is 5mbits total and I'm on Eastlinks so called 15mbit line lol.Eastlink if you read this please a little less throttling of ftp , i understand throttling p2p but ftp? come on now. | |
| | 
33591094
join:2002-11-19
Canada | Re: throttling Yet you're the only one with a throttling problem. Sure you're not an Aliant troll?
Give me a throttled FTP addy to test right now. Let's see if everyone is throttled, or just you. | |
| | | jericho
join:2001-07-20
Halifax, NS
2 edits | Re: throttling dude wth are you talking about??,i'm no aliant troll . read the other threads for eastlink, they throttle pretty well everything , they have admitted this in newspapers and on the web here so before you shoot off your mouth do some research first. they throttle everything except for http which is there main priority with users and i'm not the only one with throttling problems, we all are and if you comeback here and say otherwise your either lieing(which you probably are) or your an eastlink troll yourself which is possible also. don't come on here and make dumbass comments before you do research. I know what i'm talking about as networking and pc's in general are my business as i own my own pc shop in Halifax so comeback when you get you facts straight next time | |
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33591094
join:2002-11-19
Canada
1 edit | Re: throttling Give me an FTP link that is throttled for you. Come on - all protocols but HTTP are throttled, so finding a link will be no problem. Personally, when I setup a server, I get the full 1 Mb upload available - no throttling at all.
And as far as reading posts about throttling? 95% of them are yours, T, so we'll take that with the grain of salt it deserves.
Supply me with a link that's throttled for you. 
What PC shop is that, btw? I'm near Halifax....
/edit - yeah - about what I thought. All BS.... | |
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neonerd
manic
join:2006-03-10
Dartmouth, NS
·Eastlink Cable
2 edits | lmao no throttling??? eastlink has been throttling/capping ever since they took over Shaw's HSI nets
»/im/50373372/51557.png thats from »speedtest.eastlink.ca/ -- and i pay $65/month for this bs 15 mbit its a sad fact, but eastlink knows they dont really got any competition in HSI class... and i have posted on here about it many many times davebo_ its time to stop faking for your boss eastlink lmao or should i say kissing ass
maybe over in the wee island of pei they dont cap but here on the mainland they're the worst, at least aliant *although even more expensive admits the real 3mbit you get for $75-$80/mth* and where did you read about a 1mbit upload?? they only advertise cumulative bandwidth as 256k, 5mbit, 10mbit and now they same as the original 5 cept its called 15mbit... eastlink needs a good kick in the nuts and aliant needs to get dry dsl at least so you dont need stupid phones to get the net...
oh ya and dave, google sandvine | |
| | | | jericho
join:2001-07-20
Halifax, NS
| Re: throttling neonerd, theres no point in trying to explain to Davebo_, my guess is he works for eastlink otherwise he would know better. Davebo_ , theres more then just me that posts about this. The problem is that there isn't a lot of Eastlink customers on here and most people on Eastlink have no clue or even understand what and how there connections work so anyway also I just want to update on the throttling and it seems now they have eased up on it during the hours of 11:30pm-about noontime as my ftp speeds are full 15mbits during those times and between the other times there around 5mbits so it seems they are changing there throttling times. | |
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33591094
join:2002-11-19
Canada
| Re: throttling Next time you see throttling on FTP - email me the address at ddavebo@gmail.com - maybe I'm blessed with an unthrottled internet connection
If Eastlink is throttling torrents, as you also claim, then please explain the linked map...
»broadband.mpi-sws.mpg.de/transpa···results/
It's a crappy map, and no one is sure of their testing methods yet, but you're think there'd be at least one red dot in Eastern Canada. I see none - a test on my connection indicates no torrent throttling.
I honestly do not see any sort of Eastlink created throttling. I'm constantly on the lookout for that crap, too. Compared to what's going on with comcast, bell + alient, plus ISP cops forming everywhere - give credit where it's due - eastlink is a pretty decent isp, and if you think they're throttling, wait until they REALLY start....
Hey Eastlink - if you're listening I'd LOVE a job. Just make sure I don't need to take any urine tests....  | |
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33591094
join:2002-11-19
Canada
| I wish I worked for Eastlink - I'm actually out of work, and would (almost) kill for a decent job again.
I honestly do not see any throttling on MY connection. Sorry. I know about throttling, I know what to look for - I'm getting none of it. In the evenings, on some limited Usenet servers (only a couple of connections per) I will see some slowdowns. Never have I seen a hint of a slowdown EVER with FTP. Torrents are usually downloaded as fast as possible. Lot's off seeders, few leechers? Bang - nearly as fast as the connection will allow. Uploads with uTorrent? No problems there, either, I limit my upload to 60 KB/s during the day, then make that unlimited during the night. I ALWAYS max out my upload. Where's the throttling?
Not on the Island, either. So far your sleuthing skills are letting you down, champ. Tough to be limited, isn't it?
oh ya and neonerd, google cable modem signals | |
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Review by Fundy
UPDATED: 1.6 years ago
member for 5.7 years, 1989 visits, last login: 1 days ago
Nova Scotia
Contract price not specified.
about 4 days
"Good reliable consistant service"
"Very happy with it. What more do u want?"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
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Had cable TV for 25 yrs, bundled HS cable about 3 years ago, so not sure of current cost.
Never looked back, might have been one service outage, but mostly the power outages are a bigger problem.
Polite, friendly efficent tech support, or contact re add/change e-mail addresses.(Up to 5)
Occasional slow speed, but since not gameing, not a problem.
Recommended!
Followup comments: | Forums » comments on review of Eastlink Cable |
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admit it Eastlink caps/throttles
Either they should put you on the correct profile or start advertising their real speeds :S
lol wtf's a MG/s ?
