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 Review by hunterjb 
UPDATED: 1.7 years ago
member for 8 years, 1240 visits, last login: 27 days ago
 Halifax,NS
 $80 per month
 about 5 days
 "Very easy to use/ Tech support easy to deal with/ Down,up Speed!"
 "Great company/ no problems"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
I've been with Eastlink for about 5 years now, and have had no problems even when moving.
I have my phone and internet with them. When I moved I only had to let them know when the move was happening and then were able to move my service that day. I didn't go a day without. This took place the last week of Aug. a very busy time to move in Halifax(big university town) they had a lot of moves and hookups to do.
I haven't had any real interruption. Anytime I've spoken with tech support it is a very quick call and all my questions are answered.
The equipment I have is a Motorola modem. Setup was very easy(They came and did it). I didn't have to pay for any of the equipment.
My speed tests in the past few weeks have averaged at least 14500/970!
Followup comments: | Forums » comments on review of Eastlink Cable |
 | »next review in page (previous review)
Review by digbee
UPDATED: 2 years ago
member for 2 years, 4 visits, last login: 1 year ago
Halifax,NS
$130 per month
about 3 days
"not much anymore"
 "everything is throttled, consistently slow speed tests, pathetic customer support"
"certified rip off"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
For 6 months speed tests have shown a drastic drop, consistently in the 2mbit or even lower range. Customer support will tell you there is nothing they can do when your paying for a 15mbit connection. False advertising if you ask me.
Followup comments:  Rikerag515
join:2003-01-03
| Changes as of late Have you noticed within the past month or less that the throttling and packet shaping seems worse? I've never seen my Bittorrent traffic go so slow 20KB during that day.
Wondering if anyone else is noticing this as of late.
When I'm making use of a download manager, I can typically saturate the pipe at around 1.75MB/S. Of course this is on http traffic. | |
| | digbee
join:2007-11-26
Halifax, NS
1 edit | Re: Changes as of late Yes this is exactly what I'm talking about. Probably mad babies because the coast wrote an article about what they are doing.
I'm glad someone else noticed and its not just my connection. I've called to see what my levels were and they are good. | |
| | | Rikerag515
join:2003-01-03
| Re: Changes as of late I'll tell you one thing though, the last couple of weeks have been pretty painful. Coincidentally, last night things were getting a bit better.
I'm trying some VPN tunneling now to see if it improves my BT speeds any. I'll let you know how I make out.
Try this in the meantime: install the downloadthemall extension to Firefox. Go onto a download site for a large file, such as a free video clip or something. Use downloadthemall to get the file. It will open up multiple connections and combine the parts to download the file.
Are you getting better speeds? I'm pushing 1.75 or so MB/s when doing this. Of course this is on the http traffic only.
The speed limit advertised is possible for me doing this, but the bulk of the time I'm much slower.
This Coast article, is a very recent one? I know they had one awhile back in regards to the packet-shaping gear they are using. | |
| | | | digbee
join:2007-11-26
Halifax, NS
| Re: Changes as of late download them all does help a little bit, but only to really fast sites like ati or microsoft. The other night I couldn't even load fast sites like google, nhl.com or cnn.com quickly.
My torrent upload speeds also never exceed 30kb/s during the day. You should explain this VPN tunneling. | |
| | | | | Rikerag515
join:2003-01-03
| Re: Changes as of late With VPN tunneling, the idea is to use a service as an encrypted pipline into another network. Think of it this way, you connect to a VPN provider and basically use their internet.
So if your downloading a torrent, you are basically piping all the data down to yourself from the VPN, which takes care of making all of the connections to seeders and peers for you (and they don't packetshape on their network, depending on who they are). It sends all of this data down this encrypted stream, down to Eastlink and then to you.
The idea is that an ISP can't determine what this encrypted traffic is (especially on the protocol level like BT), therefore they won't necessarily throttle/packetshape the data stream. In the end, you should get more speed.
BT's encryption as far as I recall only helps to "confuse" the protocol header, the data itself is not encrypted. Even with this BT encryption on, I've captured packets and recompiled the streams. their is hints of BT traffic everywhere.
I hope this helps explain things a bit.
Some VPN providers out there are Relakks and StrongVPN | |
| | | 
neonerd
manic
join:2006-03-10
Dartmouth, NS
 ·Eastlink Cable
4 edits | i agree my speed sucks and i supposedly just upgraded to eastlink 15mbit and its actually slower then when i had eastlink5. i got the digi cable too cause their current 6 month promotion and i think thats exactly why they're doing this and it will probably be like this for the remainder of the 6 month *ripoff special*...
since upgrading to 15mbit this is my average speedtest anytime it doesnt matter 26-11-2007 05:55 PM j-speed 5367 Kbps 956 Kbps speedtest.eastlink.ca eastlink.ca | |
| | | | digbee
join:2007-11-26
Halifax, NS
| Re: Changes as of late agreed, so everyone is getting pathetic speeds. It was way faster for me 4 years ago as a eastlink 5 user.
Speeds are getting slightly better the last couple days, probably due to 1000's of angry customers calling in to complain what crap service they are getting. | |
| | | | | jericho
join:2001-07-20
Halifax, NS
2 edits | Re: Changes as of late from what I can see , Eastlink is throttling everything down to a crawl between the hours of 7:30pm til 11:45pm every night of the week.When 7:30pm hits newsgroups go from 8mbits to 4 mbits then at exactly 11:45pm they go from 4mbits to 8mbits.also i see the other protocols slowdown to a crawl also at these times of the day. speedtests to eastlinks speedtest site during those hours are brutal, like 2-3mbits then when 11:45pm hits i get my 15mbit speed back on tests, weird stuff but this is what i have observed in the last week or 2 so it seems they have this set automatically every night.im assumming its cause its peaktimes and there making sure there is even distro of bw to everyone during peak. | |
| | | | | | Rikerag515
join:2003-01-03
| Re: Changes as of late I've been noticing a similar pattern as well. During the night, the connection absolutely flies. However during dinner - midnight hours, things are going pretty slow.
After my initial posts, speeds have increased back to how they were in the previous months. That much have been some sort of week long glitch or something.
I think we should all keep an eye on it. | |
| Radian600
join:2002-09-30
Kentville, NS
| fast for me 
I just got that on a speedtest. That's almost 2 Megabytes of data per second. lol.
As for bittorrent. Use a protocol above 50000. The default protocol in the upper 6000 range is throttled by a lot of ISP's. | |
| | jericho
join:2001-07-20
Halifax, NS
1 edit | Re: fast for me yeah and that speedtest is from eastlinks own site within there network, this has all been discussed before in other threads and if you took the time to read them you would know that speedtest means crapall | |
| | TimoMajere
join:2005-01-23
Halifax, NS
1 edit | said by Radian600 :I just got that on a speedtest. That's almost 2 Megabytes of data per second. lol. I have this EXACT result from Eastlink.. however i am only 1 1/2 blocks away from their system.. and these results are worse than from my friends Eastlink account in Cole harbour. So I doubt these Speedtests through their own system can be trusted. In fact because i have this EXACT result, im thinking its not even a functioning protocol and in fact something to quell the consciences of people who DON'T know fully what they're seeing. Big Numbers make happy!
Where is the logic behind all this.. and why is it that when my internet DOES go down and i call tech support.. they say they can communicate with my modem perfectly and yet i cannot achieven internet.. and they DON'T see that as a problem!
I find it rather hard to trust a tech support that can't even understand simple concepts. | |
| horsemouth
Please Clarify My CSP
Premium
join:2002-03-13
canada
·Eastlink Cable
| Outside
Your current bandwidth reading is:
227.56 Mbps
which means you can download at 28.45 MB/sec. from our servers.
28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
233016.9 kbps YOU
| |
| | jericho
join:2001-07-20
Halifax, NS
| Re: Outside lol, do you guys even know what were trying to say here or are you all just ignorant to it??
Again http is not throttled this has been said and that speed result of 227.56 Mbps is just foolishness. if your not going to post something helpful don't post at all. http speed tests are also unreliable as the post above shows. I'll say this one more time and Eastlink has admitted to this also , they throttle all protocols except for http, http is there main priority. They have stated this . Were trying to give accurate info here to users who are looking at getting HSI from Eastlink this is the purpose of this . | |
| | | horsemouth
Please Clarify My CSP
Premium
join:2002-03-13
canada
·Eastlink Cable
| Re: Outside said by jericho :lol, do you guys even know what were trying to say here or are you all just ignorant to it?? Again http is not throttled this has been said and that speed result of 227.56 Mbps is just foolishness. if your not going to post something helpful don't post at all. http speed tests are also unreliable as the post above shows. I'll say this one more time and Eastlink has admitted to this also , they throttle all protocols except for http, http is there main priority. They have stated this . Were trying to give accurate info here to users who are looking at getting HSI from Eastlink this is the purpose of this . LOL | |
| | | |
| Forums » comments on review of Eastlink Cable |
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Review by jericho
UPDATED: 2 years ago
member for 8.3 years, 1684 visits, last login: a few hours ago
Halifax,NS
Contract price not specified.
"good reliable service , hardly any downtime"
"they call a 5/1 mbit service a 15/1 mbit service"
"don't get the 15/1 service as its throttled pretty bad and its no better then the 5/1 package"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
My suggestion to anyone considering getting the 15/1mbit package, DON'T, it's no better then the 5/1mbit package. The speedtest results you see are from Eastlinks own speedtest page within there network, it doesn't give the actual speed outside of Eastlink's network cause they throttle everything to death outside there network to 5mbits down, some HTTP sites you will get good speeds but who needs 15mbits to view web pages or to even stream media, you don't so my suggestion is for people to just save some money and stick to the 5/1 package
Followup comments: acrufox
join:2004-07-14
Canada | 15 is fine if you're tech savvy :P Unless you don't really know what you're doing to take advantage of 15 ::rollseyes:: | |
| |
neonerd
manic
join:2006-03-10
Dartmouth, NS
·Eastlink Cable
2 edits | Re: 15 is fine if you're tech savvy :P said by acrufox :Unless you don't really know what you're doing to take advantage of 15 ::rollseyes:: lol, did you mean are/is tech savvy as in like how you couldn't even make a smiley, we the actual customers of the service are supposed to think its "tech savvy" to try to hack our cable modems to get the proper advertised speeds? and yes i am tech savvy and i dont bother trying to show off with broken smilies... and Eastlink is BS, i think the only people who arent tech savvy are the fools that brag and or continue to waste their $ on this service, lol tech savvy (google illegal while your at it there too eh) oh wait i forgot if you have a friend inside Eastlink you can probably get full speed...not too savvy now is it. | |
| | | acrufox
join:2004-07-14
Canada | Re: 15 is fine if you're tech savvy :P Cable modem hacked? No
Excellent noise margins? Yes
Know Eastlink employee? No
Knowing transport encryption? Priceless! | |
| | | |
neonerd
manic
join:2006-03-10
Dartmouth, NS
·Eastlink Cable
1 edit | Re: 15 is fine if you're tech savvy :P said by acrufox :Cable modem hacked? No Excellent noise margins? Yes Know Eastlink employee? No Knowing transport encryption? Priceless! lol ok then if you got eastlink all figured out how come you dont just effin help this guy instead of shittin on every1's parade?? also i was wondering exactly how you were able to change you noise margins as the equipment you'd need would be fairly complex, *mind you i did notice you ran 300+ tests in the past week or 2... but also if you can boost your snr to the point +/- 0.001% thd, then maybe you should be working for eastlink AND dslreports and maybe teach them how to make a super tweak tester that can detect snr/sinad and how to improve it, and im assuming when you said not hacked modem that also meant not attaching filters, antennas, caps to anything including your computer and or modem, wall jack, etc,. (myself i put the tv on chanel 70 i think and it tells me all the stats) and speed tests and whatever else thats amazing sounding but not real lol, and as for your "priceless" info, its called tunneling through a vpn using tls which is pretty old tech, but you couldnt just say that tho eh, lemme guess fresh outta uni with a failed attempt at an electrical engineering degree? that oughta burn your parents pockets lol | |
| | | | | acrufox
join:2004-07-14
Canada | Re: 15 is fine if you're tech savvy :P Naaah you're not worth my time | |
| | jericho
join:2001-07-20
Halifax, NS
3 edits | acrufox , obviously you have no idea that most users have no idea about workarounds and they shouldn't have to worry about them if there paying for a certain advertised service , I'm talking to the people that have or are considering getting Eastlink HSI. I'm pretty tech savvy as I run my own PC business so take your childish "rollseyes" comments elsewhere. People that pay there hard earned money for an advertised service expect to get that advertised service and not have to worry about having to try to find ways around all the throttling(packet shaping) that Eastlink does just to get what there paying for. Yes Eastlink has some good points like no monthly bandwidth caps and a pretty solid network. | |
| | | acrufox
join:2004-07-14
Canada
1 edit | Re: 15 is fine if you're tech savvy :P Although Eastlink puts those silly caps and throttling rules in place, it's still very beneficial to those with more than one user in the family who may be online at the same time.
Yes people spend their hard earned money for an expected service and usually do not get it, but that's the rule of thumb for quite some time now. I remember when I was on "the wave" which worked well but was very overpriced, then it was offloaded to Shaw and things went south quickly. Even though you paid for service; they did not want to fix their own equipment(bad nodes). I then ended up on Mpowered which was great until they took my 4 Megabit profile, dropped it near 1, charged the same price, then offered the same speed back to me for more. Eastlink at that time simply throttled you back to dial up speeds when you downloaded too much.
Most users I've met/helped usually don't even know the terminology of 5 or 15 megabits. Those that do and want 15, usually find ways to make use of it even if they can only accomplish it combined.
The only ISP of late I've seen to give you the advertised speed you paid for is Verizon FiOS and even they have their own flaws (jumping through hoops to get it, or playing billing games when your yearly contract runs out, and is not available in Canada)
I've done speed tests outside of Eastlink's network to places on the Eastern seaboard of the US and actually benchmark at times higher than Eastlink own tests. Recently I downloaded some game demos in excess of 1-2GB and it took mere minutes to complete the transfer. Or downloading service packs...or in my case test beta ISO's almost 4.7GB in size and see no throttling in place (only network congestion) Being on 15 I have yet to see an overall cap on speeds to keep me at 5.
No strings attached ISP's are rare on this side of the pond, especially in Canada.
Compared to what's currently available, Eastlink 5 or 15 is better than most of the rest of Canada, and unless you're willing to bind two DSL connections on an ISP like Techsavvy in places like Ontario. Working with/around the traffic shaping seems to be a lot easier to deal with.
It's the protocols that have bandwidth shaping applied to not the entire service at the same time, and is a small price to pay to have 15. | |
| 
H41N
@eastlink.ca
| Eastlink 15 The new 15Mbps comes bundled with my TV & phone so it's nothing extra for me to receive.
I've been an Eastlink HSI internet customer for years since it first became available in my area and yes, I notice a significant increase in speed for everyday online activity (dl'ing included) since the 15 upgrade.
We have only 2 available HS carriers in this area and I would honestly rely on a hamster in a wheel before I would give underhanded bastards Aliant one thin dime of my money for *anything*, phone service included. On the whole, it is proven that cable far exceeds DSL in terms of reliability but mainly speed. There is not an Aliant customer in this area that I know of who can hold a candle to the speeds I get on the whole.
I am quite content with Eastlink. Anyone who analyzes every bit and packet of their traffic to death will eventually find that the ISP's advertised speed is somewhat false advertising. Eastlink is regularly rated among the fastest cable-based ISPs worldwide (Google it), I've had no issue with them from a tech point of view since coming onboard with them several years ago, and I too regularly have enjoyed gig-plus file downloads which completed in a matter of a few minutes. | |
| | jericho
join:2001-07-20
Halifax, NS
| Re: Eastlink 15 dude read the whole thread lol. The only reason there rated #1 is cause we can do http speedtests within there network which is unrestricted thus the high download speed results, its outside there network thats the problem, there throttling(packet shaping)pretty well everything and they have admitted to doing this. you would know this if you just read lol. My guess is your an employee with Eastlink. I'm sure you will deny that but I think we all know better. I'm not saying there not good , what I'm saying is that there advertised speeds are not totally accurate but who's arn't. Also they do not specifically come out and say that they do indeed throttle the service to a point. Why do you think there is no direct mention of that anywhere on there website? Answer: So new customers won't know the total truth of what exactly is going on and think that there getting the service advertised. | |
| | | acrufox
join:2004-07-14
Canada
| Re: Eastlink 15 Okay fine, you want proof it's not just limited to speedtests from within Eastlink's own network and that "outside" is the problem.
Go to:
»speedtest.mybroadbandphone.net/
Last time I checked Portland, Maine was on the OUTSIDE if you're not getting the speeds you are expecting/wanting then you might want to look outside of blaming HTTP throttling.
Most of the time the speed test is 13-14 megabits and is still climbing when the downstream test is completed. I pull down files off of Microsoft's networks 1-4GB in size and it is outside of Eastlink's network going at 12-14 Megabits. I've pulled data off their mirrors in Europe/Asia and actually get even higher speeds than I do from their North American mirror.
Guess if someone notices or gets the speed they must know someone that works for or has a friend at Eastlink. Come on now, go sign up for some other internet providers across the country and you'll not say a word you get back from your travels.
Would you like some really low bandwidth caps instead...and if your main point is to argue out that Eastlink does not advertise that they throttle various protocols on their service then you had better get in line because most cable ISP's do some form of screwing the customer over. | |
| | | | jericho
join:2001-07-20
Halifax, NS
4 edits | Re: Eastlink 15 first off I wasn't talking to you jackoff, secondly I'm just making sure that potential Eastlink customers understand what Eastlink's practices are before they signup. Like I've said before , Eastlink is the best ISP in our area and has no monthly caps which is a blessing cause most ISP's these days have monthly caps so stop making dumbass comments that we already know cause all I'm trying to do is inform. Dude they have admitted to throttling so please take your crap elsewhere. This thread is to inform potential customers of exactly what is going on . Bottomline is that they have openly admitted to throttling so thats that. All I am doing is informing people thats all . One more thing , they tend not to throttle http as much and if you thoroughly read my other posts you would see that, http is there first priority. I get tired of listening to guys like you saying they don't throttle connections, your pathetic,maybe your on a node thats not as throttled as much as others who knows but they do throttle protocols and again have admitted to it ,most isp's use packet shaping technology , most of us know that,sometimes it is necessary thats all I am trying to say so lets just stop this back and forth BS now.
»www.thecoast.ca/119846.113118bod···.subpub= | |
| | | | |
H41N
@eastlink.ca
| Re: Eastlink 15 I *have* read the whole thread, and the site where Eastlink was rated high was based on outside polls and covered more than just up/download speeds. It was a rating reference of cable and DSL ISPs worldwide. I'm not an Eastlink employee and I can say that whether "we all know better" or not. I'm a consumer who has enjoyed good service and excellent speeds with Eastlink, which is all that *I'm* saying. Jumping on my post spouting off about throttling and whether or not they've admitted to doing so is irrelevant in relation to what I'm saying, since I never once said that they *don't* throttle, nor whether or not they are open in admitting such.
It's so very fortunate that we all have someone willing to "inform" potential Eastlink customers of their behavior (although what your inside information is based on you've neglected to make clear) lest they make the mistake of signing up for Eastlink's HSI. We have so many quality choices in terms of HS ISPs to choose from in the Maritimes, I'm sure you're doing potential HS customers a great service in directing them to one of the many others available out there. Oh wait, there *is* only one other one out there - Aliant, which has benchmarked many degrees lower side by side with Eastlink and has perhaps the most horrendous and indifferent customer service should their customers ever have a problem. Yet you don't see me on the attack saying "I'm sure you'll deny you're an Aliant employee, although I think we all know better". Funny how different levels of tolerance exist in people.
I'm sure you think any reply you will post to this will be poignant and intelligent, though from reading this last concoction of irrelevant excrement I for one *do* know better. Argue with someone else. | |
| | | | | acrufox
join:2004-07-14
Canada | Do you always reply by insulting the other person?
You don't inform, you reply with derogatory personal insults when someone says something you don't want to read. | |
| | | | | | acrufox
join:2004-07-14
Canada | Re: Eastlink 15  | |
| | | | | acrufox
join:2004-07-14
Canada
1 edit | Ahwell Done with this silly argument :> | |
| | | | | | | | | | | SpankR
join:2004-11-09
| Throttling is a non-issue with most p2p clients now so what's the problem? You get 5Mbit/s? So? I don't. Many others don't either. When Eastlink started (Andara) I got 5Mbit/s, but MPowered customers got 7Mbit/s. MPowered went from that 7 to 5, then to 3, and now to 1.5. In that time, Eastlink has gone from 5, to 10 to 15Mbit/s - And trust me - I routinely get 15Mbit/s - Hell, I constantly get faster speeds to California and Europe than Aliant customers get to their mail server!
-Spank
»www.sveasoftsucks.com | |
|
dh25
@eastlink.ca | 15meg children, please get a life. I routinely test speed on outside the network servers . So far , I've gotten what i"m paying for. more than i can say then when i was with aliant. | |
|
gone
@eastlink.ca
| What is better then Eastlink? I'll most likely be moving from Canada to the US soon. I can't find anything even close when comparing to Eastlink.
To complain about the speeds at Eastlink is like complaining about the top speed of a Ferrari. I guess there isn't satisfying some people.
Anyway, does anyone know if there is a service that even comes close to the speeds and reliability that Eastlink provides, but down in the US?
Thanks | |
| jericho
join:2001-07-20
Halifax, NS
| sorry acrufox and others I apologized for my rude comments towards you. it's just it is frustrating when you know what's going on with an isp and when Eastlink has openly admitted to all i have said and others are claiming otherwise .You may be getting these good speeds because of workarounds, all I am trying to do is explain to people , the common everyday user how Eastlink operates . Please accept my appology for being rude. | |
|
dawziecat
@eastlink.ca
| 5Mbps vs 15Mbps . . . all seems the same . . . I am a subscriber to an eastlink bundle and understand that I supposedly have the 15Mbps service. (Or do I have to call somebody to actually effect the upgrade?)
But, I never get much more than 5 mbps in speed tests.
Just checked at »speedtest.net/ and, after selecting a server in Toronto, clocked a download speed of 5328 kbps. This is a pretty typical result for me.
Not complaining . . . but I noticed no increase in going from 5Mbps, which I had before I subscribed to a phone/internet bundle, to 10Mbps with the bundle and then the upgrade to the 15Mbps. All seems pretty much the same.
Am I interpreting the figures incorrectly? | |
|
okcomputer
@NS.CA
| Aliant vs. Eastlink These sites and reviews can be useful, but the problem I have is that it's all very circumstantial.
I have Aliant High Speed Ultra. I get the advertised 5.0mbps all the time (and sometimes I can get up to 6-7). My connection has never dropped in four years. I have had a few problems when I moved (they don't seem to ever get the switchover right), but I always get the speeds I am supposed to get.
This may be because I have been close to a CO every place I've lived, who knows. But Aliant has been very consistent. Several friends of mine have had Eastlink and it's been completely inconsistent. A few other friends have Eastlink and get their 15mbit all the time. I think the only way to know what your speed/connection is going to be like is to try it out at that specific location - there are too many environmental factors that can affect things.
Lastly, I'm not sure what's up with the bashing of Aliant's customer service. I have had a few problems over the years, and they've always been corrected in a very timely fashion. They have also been accompanied by credits to my account which far outweigh the cost of the lost service or the inconvenience.
Seems to be a lot of Eastlink fanboys out there spreading misinformation... | |
| | acrufox
join:2004-07-14
Canada
| Re: Aliant vs. Eastlink They both have had their moments :> For many many MANY years the only offering for cable internet (through all the name changes) meant downtime for hours on end every night.
I switched to Aliant at the time because I wanted stability...unfortunately I didn't like the whole fiasco of cutting your speed in half then offering your original speeds back to you under a new higher priced package.
Ended up back on Eastlink 5, which quickly turned to 10, then to 15...they finally fixed their flaky node problem and for the most part Eastlink is OK (seemingly do early morning maintenance at 4-5am/DHCP renew warnings)
I'm more concerned with the Aliant customers I've come across that have SNR's that show they are very close to a CO/RT yet their profiles only have them syncing at 1-1.5 megabits and pay close to what Eastlink 5 offers.
I'd ditch Eastlink in a heartbeat if they started capping or doing that whole slow you down to dialup speeds if you download too much | |
| Radian600
join:2002-09-30
Kentville, NS
| fast for me
I just got that before logging in. You won't see that on Aliant. And Aliant is a pain for many because their IP changes so rapidly.
I also like to support a local company. It's good for the economy. At least I think Eastlink is smaller then Aliant.
Anyway, it's been pretty good for me. | |
| | jericho
join:2001-07-20
Halifax, NS
2 edits | Re: fast for me again read the other posts , that test means crap cause its within eastlinks own network plus its an http test, eastlink doesn't throttle http this has already been discussed also so your post doesn't accomplish anything. HTTP is the main priority for eastlink thats why its not throttled, all other protocols are throttled, some are throttled more then others. Most of us get those speed results from http speedtests :S | |
| | | |
| Forums » comments on review of Eastlink Cable |
| »next review in page (previous review)
Review by NFSMW
Posted: 2.1 years ago
member for 2.9 years, 293 visits, last login: 3 days ago
Truro,NS
$43 per month (24 month contract)
about 800 days
"Upload speed has picked up which is good for gamers to host there games"
"every once while connection would just drop to stan still"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
|
I order just regular speed package for $43.00 a month
Followup comments: | Forums » comments on review of Eastlink Cable |
| »next review in page (previous review)
Review by matt_r6
Posted: 2.2 years ago
member for 2.2 years, 5 visits, last login: 2.1 years ago
Dartmouth,NS
$60 per month (12 month contract)
about 7 days
"Extremely Fast Download"
"Extremely Slow Upload"
"Great if you never plan to upload"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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This is the better provider in Nova Scotia for high speed downloads.
As others have said, the tech support/customer service works on a "sorry, but no" basis. Only way to get any kind of "yes" response is to talk to a manager, or the managers manager. When I first started getting charged, they were double billing me and initially refused to reinburse me for the second billing! (settled it now, finally, months later)
My main problem with eastlink is if you do any kind of online gaming, there is not enough upstream to host a game. In some games (ex. Formula One:CE for PS3) if you get designated as host (you don't get to choose), the game will start but it will fail shortly thereafter. In Warhawk for PS3, you get tested before you can host a game, and this is a game that supports up to 32 players. I can not host a game larger than 10 players. Most people can do at least 24. Some 32.
I use bittorrent legally to get the YDL Linux for ps3 (freeware). Eastlink throttles bittorrent so bad I was lucky to break the 10KB/s barrier on my upstream. It took days to download what should have taken hours (they throttle download too). I know they are throttling because once I started using encrypted transfers, the speed started to rise to what seems to be a blanket upstream cap of 30KB/s. I know torrents only perform as well as the swarm, but it was obvious throttling after downloading it 5 times from different trackers.
In any event. Download good (except torrents), Upload terrible.
Followup comments:
townie2
@eastlink.ca | encrypted transfers? please tell us newbs more about encrypted transfers, what they are and do. how can we speed up downloads? mine are pathetically slow. using utorrent. | |
| | jerak
join:2006-07-06
| Re: encrypted transfers? I am a long time eastlink user, and have not noticed any throttling re. torrent protocol. I have not encrypted my transfers, (you can do this with programs like UTorrent) and routinely see download speeds over 500k/s. Are you using a static ip on the box you are downloading with?
I have had problems with eastlink re. intermittent drops in speed/line quality which I am routinely told by tech staff are either not occurring or an issue on my end (not just typical cable full-pipe issues either). I have recently moved and upgraded to their 15M connection, and I currently see no difference at all from the 5M connection I was on. | |
| | | jericho
join:2001-07-20
Halifax, NS
| Re: encrypted transfers? thats cause there isnt much differece, even a superviser at eastlink opened his bigmouth on another forum and said that they are throttling almost every protocol except for some http, and nntp is throttled to 4mbits and ftp is throttled to 5mbits and the only time you will see anything over 5 mbits is either there http speedtest or possibly a premium newserver nntp port other then 119 unless they have started throttling the other ports all these premium newservers are using now which i heard they have started to throttle those as well. | |
|
Murph
@eastlink.ca
| No Throttling, Bittorrent or otherwise There is no throttling of bittorrent, downloads, or uploads with eastlink. If you cant host games or arn't connectable for bittorrent, you should make sure you have all the proper ports forwarded to the proper devices. Also try putting your PS3 on the DMZ zone of your router, this will allow anyone to connect to it. I used to have that problem with my 360, but as soon as i gave it a DMZ address I havent had a problem with it | |
| | jericho
join:2001-07-20
Halifax, NS
1 edit | Re: No Throttling, Bittorrent or otherwise Murph , your either very stupid or are an employee with eastlink ,i think you are the later. They are throttling ports and protocols so don't come on here and say they aren't throttling anything until you actually do some research which i and others have already done and also the fact that eastlink has admitted to throttling so theres not much more to say. theres even an article up in the coast paper where they even admit to the throttling so nice try.
Read:
»www.thecoast.ca/119846.113118bod···.subpub= | |
| | matt_r6
join:2007-09-14
Dartmouth, NS
| There is nothing wrong with my network setup. I already have my ps3 in the DMZ, but it will work fine without it. I do not use DHCP. Everything is set up for static IP's. I have checked all of the settings and tried a lot of things to improve performance (like removing router from the equation) with no luck. The ps3 is wired into the router.
Like I said I can host games I just don't have enough bandwidth available to host a full sized game. Eastlink could care less about this because the majority of customers do not use the internet in this manner and therefore do not complain about the issue.
I can connect to bittorrent, and it is pretty obvious that the speed the restricted on the upstream, which likely means it is restricting my ps3's upstream in the same manner.
At the end of the day this will never get fixed until the average user starts running into this problem and starts complaining more frequently. | |
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Review by thparkth
UPDATED: 2.2 years ago
member for 2.2 years, 4 visits, last login: 1.4 years ago
Bedford,NS
$56 per month
about 10 days
"Genuinley very fast, very reliable, good (non outsourced) tech support"
"Can't self install; first modem supplied was a dud (replaced later same day)"
"The best option in Halifax without a doubt"
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Previously had Aliant "ultra" DSL. Actual speed delivered by Aliant was around 3Mpbs. Eastlink is much faster and more reliable for basically the same price.
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Review by corman420
UPDATED: 2.2 years ago
member for 4.3 years, 12 visits, last login: 262 days ago
Halifax,NS
$68 per month
"15mbps down! 1.5mbps UP!"
"10 times better than any other HSI provider I've ever had. Hands down!"
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Eastlink 15mbps is wayyyy better than Aliant's 1mbps which caps a lot of protocols. Installation was painless, the guy even ran a new cable from the pole to my modem just so I'd get the best possible speed. Motorola modem supplied - sufboard 5101. Torrents download over 700KB/s and can download up to 1.3MB/s. I can download from nvidia, microsoft and many other sites at nearly 2.5MB/s. Im serious when I say that. I just downloaded my graphics driver at 2.22MB/s.
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Review by hinchesk
Posted: 2.2 years ago
member for 4.3 years, 17 visits, last login: 1.7 years ago
Upper Tantallon,NS
$87 per month
"15Mbps (in theory) for the price of 10Mbps"
"Lots of bandwith throttling on certain protocols, not sure how to use 15Mbps"
"Very good service but unfriendly to nntp/ftp downloaders"
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The service costs a total $87.29 for the local phone (no LD) + high speed 15 bundle. The only other option in the area is Aliant. Service is reliable and support has been helpful but only used once or twice and for easy stuff. Order / install was painless. Motorola modem.
The service package seems good for the money other than the throttling via what I believe is the Ellacoya product. Expect max 4mpbs for nntp transfers. Speed tests will report 15Mbps since they use a different protocol. Throttling during business hours or up until 10pm etc would be ok but why 24/7. Planning to review Aliant feedback closely to evaluate whether or not a switch is worth it.
Not sure what benefit the 15Mbps is to me with the throttling... can't tell a difference over 10Mbps.
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Review by MadmaxVTX
UPDATED: 2.2 years ago
member for 2.8 years, 19 visits, last login: 288 days ago
Dartmouth,NS
$45 per month (12 month contract)
about 3 days
"Hasn't been down in over 8 months"
"Tech Support"
"Passing grade for reliability and Speed(15Mb) but Tech-Support"
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Eastlink has always had a good connection in both places I have lived but if they can see your router throught there cable moden than your out of luck for getting good support, the main reply is "My end of the connection to your home is good, therefore there is something wrong with your setup"... when it rains it has trouble remaining in synch. Meanwhile I have been telling them that it drops off whenever it feels like it when it rains, I have , connected directly to one system and still did the same thing. After it stopped raining for 3/4 days, one tech comes in and said signal way to strong, so he puts a 75dbm in line with it and cuts my signal strength to almost zero, now it drops off if you blow on it (When it rains), 3 or 4 days after the rain, second tech comes in, cable is bad from panel in home to cable modem, what is this 75dbm whoa too much signal drop there... puts everything back together...seems to be working fine. Next day it rains....same problem, same answer from tech support and I told them to get a guy out here now while the cable is wet. One of there contract Tech comes in, I told him its either from the connection on telephone pole or going into home, he asks what happens, your right, I will change the cable, unplugs cable from pole, water pours out, well alot for water ingress into a cable, he hopes that it isn't the other way (towards company vice towards my home) Changes cable, goes down to where the modem is and curses and throws away the 75dbm inline, and now I have never had a problem since. Stormed last night, never lost cable, never lost any signal.
Followup comments: acrufox
join:2004-07-14
Canada
| Eastink Originally when I was on Dartmouth Cable I never had a problem. Going from Shaw and then to Eastlink my connection would die for most of the night and when it rained as well. Originally these complaints fell on deaf ears with techs sent out to tell me the line needed replacing(was replaced 2 years previous)
After being told there was a "bad node" in the area and I was one of the only people signed onto coax internet that they couldn't/wouldn't fix it unless a tech was out at the pole while it was occurring I switched to Aliant. A couple years later I switched back and obtained a new modem, haven't had any downtime since | |
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Review by stukindaguy
Posted: 2.2 years ago
member for 2.6 years, 2 visits, last login: 2.2 years ago
Sydney,NS
Contract price not specified.
about 5 days
"Fast Connection, no throttle, great service, Quick Installation, and were honest about their fees, didn't try to hide anything"
"Occasionally you will get a support rep who knows absolutely nothing and tries to pull something out of their behind"
"Best possible ISP on the East Coast"
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The first thing I want to mention is that Eastlink does NOT throttle connections (at least not anymore, I get the full 15mbps on speed tests (even as far as New York)...after that and depending on the site it will get slower, and thats why many people say that they are throttling (or maybe they actually used to, but don't anymore). I also don't notice a 30GB cap that some people are stating, and believe me, i use over 30GB/month.
I can't state the price I pay because it's integrated in a bundle with digital cable and telephone service...but it is a great price.
From fast sites with regular traffic i can usually get about 800-1000kilobytes per second average. (under the 1800 advertised but lets face it...that's not gonna happen unless you pay for fiber...and even then, not always)
I initially had Sympatico dial-up (by Bell) and well...what can i say...it was dial-up...then I considered Aliant High Speed DSL...but it's not that much better priced, and it's much slower, so I went with Eastlink and couldn't be happier.
The connection never goes down, unless it's for scheduled maintenance, which they schedule for late at night when most people are asleep (and even if your using it, it's usually not down for more then 15 min.)
Followup comments:
SickandDisgusted
@eastlink.ca
| Eastlink WILL NOT ANSWER TO ANYONE. I just filed a complaint with the CRTC regarding Eastlink's arrogance.
As of this morning, August 28, 2007, my computer keeps freezing whenever I use a Torrent client (Shareaza, Bittorent and Azureus all do the same).
My downloads have been capped at 3kb per second on a cable modem. I can not believe this! It also crashes my web browsers, both IE and Firefox if I open a Torrent client with them running.
I telephone Eastlink to ask them if they made any changes to their service or put any restrictions on it. Rather then answer, they told me they do not discuss their network with customers. I asked to speak to a supervisor, and was told to cancel my service if I didn't like their policies.
No one at Eastlink wants to talk, is there anyone else having these issues? | |
| |
Riker
@eastlink.ca
| Re: Eastlink WILL NOT ANSWER TO ANYONE. Crashing doesn't sound right, you really should check your computer to ensure that there isn't something wrong with it. That could explain the slow speeds, crashing and other freezing issues.
Try some anti-virus and anti-spyware software scans first. Then if nothing changes, try another computer (if you have one). This might provide you some solutions.
In the worst case you could have some hardware issues. Windows could simply be messed up. | |
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