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Review by SpankR 
Posted: 4.4 years ago
member for 5 years, 325 visits, last login: 18 days ago
 undisclosed location
 $44 per month
 about 3 days
 "Blazing fast - especially now @ 10Mbit/sec!!"
 "None."
 "Highly recommended!"
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I have the service as part of a bundle with telephone and cable TV. They just doubled the speed to 10Mbit/sec with no increase in price!
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 Review by lawj
Posted: 4.5 years ago
member for 5.3 years, 1892 visits, last login: a few hours ago
Truro,NS
$51 per month
about 3 days
"Always 95% of full 5000/1000 speed. Truly Unmetered bandwidth."
"It's a little more expensive now ($44.95 + tax) unless you bundle."
"Best home ISP in Nova Scotia."
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I have had Eastlink's service for over 4 years now and I am very satisfied with the service. There was some rough time in 2003 when they were imposing 30GB monthly caps on users, but now the service is truly unlimited.
The tech support staff are generally pretty knowledgeable and friendly. In the two or so times I have called, I was only on hold for about 2 minutes before they took my call. The two calls were only for validating mac addys on network cards. Most users will not have any need for support after their connection is setup though, as the connection is rock solid with 30ms pings to most north american servers.
The service is now priced at 44.95 with no bundle, which is five bucks more per month than it used to be. It is a little pricey but still far cheaper in relation to service than aliant's HSI.
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Review by techen3
Posted: 5.4 years ago
member for 7.5 years, 7 visits, last login: 5.4 years ago
Dartmouth,NS
$40 per month
about 4 days
"Good, general purpose internet."
"Low load threshhold"
"Great deal for the average surfer."
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I switched to Eastlink a couple of months ago. The speeds have not been record breaking, but certainly higher then DSL.
The only issues I'v had are that the ping rates seem a lot higher then DSL. I don't play many online games, but I have noticed the difference. The second problem is the amount of activity they allow the connection to have. I often download files, serve files, have Kazaa, and chat software running. After a certain critical point the system simply stops resolving new internet address's. This is not a matter of me saturating my download speed, but is more a factor of how many tasks are happening at once. (I have never had this issue in the years I'v used DSL.)
Both of my issues however would not bother the average web surfer. In my opinion Eastlink still offers the best bang for your buck in the Halifax region.
-side note- I was so impressed with the Teir 1 tech support at Eastlink. I even wrote them a letter thanking them. It was the first time I got a problem solved with the first person that answered the phone.
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Review by Canadateck
Posted: 5.6 years ago
member for 5.6 years, 0 visits, last login: 5.6 years ago
Halifax,NS
Contract price not specified.
"NONE"
"NONE"
"Change ISP"
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Hi, I recently had a very disturbing experience with Eastlink. Our family moved here to Halifax 2 years ago from Montreal an have used Eastlink services since our arrival in Halifax. We had all of there services in our home including 2 seperate cable internet connections, HDTV + digital cable and home phone. We were recently victims of a computer hacker that got a hold of all of our information through our IP address. I promptly phoned Eastlink to ask them to change that "IP address" to ensure our continued safety, however they were not interested in what I had to say and informed me that they would not change the IP address. Meanwhile, this hacker had gained access to all of our personal information such as home address, credit card numbers and other sensitive information.
To say the very least, I was not at all pleased to be treated this way from a company that we have been with for 2 years. Our security and information was in jeopardy and Eastlink did not help us at all. I then informed them that I no longer wish to have Eastlink services in my home and that I would be switching my services to another company. I asked them if they would please come and remove these services and even then, they provided little assistance and asked me phone back at a later time. After calling a second time, another representative asked me again, to call at a later time. I am beginning to think that Eastlink is not very cooperative when it comes to the security of there clients and are not very helpful when it comes to customer service. I had considered changing my phone service to aliant after we were hit with the hurricaine last year and we were without telephone service for quite some time, while Aliant customers in our area regained phone service rather promptly. However, We felt that it would be unfair to judge Eastlink during that devasting disaster and decided to stay true to Eastlink, a decision we now regret.
I feel it is extremely important to let other Eastlink customers how important there safety is to there company. If this type of thing has happened to us, I think it is fairly safe to say that it can happen to anyone. We have taken the necessary steps in regards to credit card cancellations and other personal changes, however we now have a constant fear that someone has all of our information and can use it at any time.
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Review by Frank Grimes
Posted: 5.8 years ago
member for 5.8 years, 306 visits, last login: 359 days ago
Charlottetown,PE
$45 per month
about 5 days
"fast, economical, reliable"
" none come to mind"
"No complaints,screaming speed and great value"
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I ordered my service as part of eastlinks watch, talk, and surf bundle.
I ordered the service on Thursday and was up and running @ 10:30 am on Tuesday. The installation was free as well as a 20% discount for the first three months as part of a special offer.
They technician installed a Surecom EP-325-T PCI ethernet adapter for which I was charged $25.00 on my first bill, As well he hooked up a Motorola SB5100 SURFBoard cable modem which the company loaned free of charge.
It's a dynamic IP address, but a friend of mine who's had eastlink for almost two years has not had a change in his IP address in that time.
The speed is great. A nyc.speakeasy.net speedtest at time of writing:
4461 kbps download / 846 kbps upload , 544.5 kb/sec.
My one and only call to customer service was for a mac address permissioning for my PS2 and took all of five minutes..
Tech was friendly and helpfull.
What more can I say?
In real terms it's only costing me an additional $15.00 after taxes over dial-up. Well worth it.
I'm enjoying the service very much and would recommend it to others.
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Review by lmno
Posted: 5.8 years ago
member for 5.9 years, 12 visits, last login: 5.7 years ago
canada
$45 per month
"Convenience. Bundle phone, cable and internet for one reasonable rate."
"Internet is really becoming more and more unreliable."
"I you do alot of bandwidth heavy activities, you may want to explore other options."
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I have been subscribing to Eastlink Hi-Speed Internet for the past two years now and I have been noticing a gradual decline in the speed that originally attracted me to the service. I have always visited sites like BroadbandReports.com and PCPitstop.com and my internet speed has been roughly cut in half since I originally began subscribing. Back about a year ago my average downloads were at about 3500-4000kbps, with my uploads at about 700-900kbps. Now I'm lucky to get 1500kbps download(while often slipping below the 1mbit mark), w/ 500kbps upload. That's quite a decrease in speed and it's been that way for the past year! My setup hasn't changed. I keep a top notch system which is used primarily for online gaming, which is why speed is very important to me. My brother has Aliant DSL and while it isn't as fast as cable is at peak times, it is much more consistant. Today as I'm writing this, I swear my speeds have dropped as low as 276kbps down and 247kbps up. That's just pathetic. To top it all off, Eastlink have become so nonchalant when it comes to support. You really get the feeling they just don't care. Anyways I think I'll be switching over to Aliant if Eastlink don't resolve this issue.
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 Review by sswilson
UPDATED: 5.9 years ago
member for 7.2 years, 193 visits, last login: 1.8 years ago
Shearwater,NS
$89 per month
about 14 days
"Speed rocks!!!! & always on-line!"
"Phone tech support virtually non-existant"
"Screaming speeds & always on, with a price that can't be beat."
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With an average of 650 DL and (for some reason....) 800 UL, my connection certainly doesn't scream, but it's consistent & a lot more reliable than my previous ISP (MPower).
Bundled prices (all in Canadian $) at $89 for Broadband & basic Digital Cable + 3 regular cable hookups or $99 for Broadband/Digital Cable/Phone can't be beat.
I figure the full package will save me $40/month once the phone service becomes available in my area.
After over 2 months of use I've only experienced a single outage which lasted only 4 hours, & only a couple of heavy "brown outs".
My only real complaint was the poor telephone tech support during the one outage. I was unable to contact tech support directly & had to go through a back door (calling the digital cable tech support) to get confirmation that the problem was on their end rather than mine.
Overall I'm quite pleased with the service.
If blinding speed is the most important part of your broadband connection this ISP might not be for you, but if price, low downtime & consistently decent speeds are what you're looking for I'd recommend Eastlink Cable.
Edit....
Ok, I feel like quite the dweeb.... I ran the MTU patch from Eastlink's support page & now I'm getting speeds averaging between 1500 Kbs & 2000 Kbs.......
Edit #2
Now that I've got proper tweaking done, I'm getting fairly consistent 3000+/750+ so I've upgraded my vote for "performance".
Review update 8 Jan 2003:
Speed tests dropped by 600% over the last couple of days with no known end in sight (according to so called "tech support").
Plz read diary to find out how much the phone support bites.....
Ratings have been lowered accordingly.
update 13 Jan 2003:
Mea culpa......
Either Eastlink fixed something in the last few hours (doubtful that's the cause...) or I screwed up from the start.
On a whim I uninstalled P Cillan (sp?) rather than just disabling it (I noticed that I was still getting the splash screen after I'd disabled it) and low & behold I got my bandwidth back!!!!
Tech support probably could have gotten me to this point, but I suppose since nothing was wrong on their end why should they???? 
As it stands I'm getting 500+ KB dl from their ftp test site now..... (»speedtest.eastlink.ca/), and I'm back into happy mode......
Update Jan. 15 2004,
Speed tests still consistently 3000+ / 700+ in spite of new users on same block, so Eastlink is obviously doing something right with regards to keeping bandwidth up.
Had a two hour outage this afternoon (total of three short ones in 1 1/2 years) and was dismayed that their automated phone system still gave me a busy signal when I "selected 1 for HSI technical support".
Half an hour later though I was connected to a voice message informing me of the outage, so I guess they have done some work on the system.
Still quite happy with my connection.
Update June 2005
Still getting 3000+ / 900+ with little downtime + now getting 90 KB up the few times I'm uploading.
Still highly recommended over DSL.
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 Review by Blue E
Posted: 5.9 years ago
member for 6.7 years, 1609 visits, last login: 30 days ago
Warwick,Kent,RI
$30 per month
about 3 days
"Good Tech Support, Modem with Service, Fast Speeds"
"Upload Maximum per month. Have never come close to reaching though"
"Would say that this best broadband choice for PEI"
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Moved to PEI in August and was worried about having some junk connection. Pleased to see Eastlink and the quality broadband connection they provided. It's fast, inexpensive (especially if you bundle with phone and cable) and in my opinion is the only way to go on PEI.
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Review by cart
Posted: 6.3 years ago
member for 9.5 years, 476 visits, last login: 126 days ago
Fall River,NS
Contract price not specified.
"Fast, reliable, reasonable cost"
"NONE"
"About as good as it gets!"
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I was a MTT/Aliant/Bell Mpowered(Sympatico HSE) customer until they capped my speed to 1500 when I used to get 2600 and they told me they had IMPROVED my service????
To make it even sweeter Eastlink cable is locally owned which the phone company was(and bragged about) but not anymore: "They are BELL- not hard to tell"
I have never looked back with Eastlink! I get 3500-4500 speeds at all times! Zero problems of any kind and get this plus all my local phone service+ 98% of my long distance from them for $69.99 a month Canadian ($49.00US)
They are always in the top 10 BBR group in the speedtests in North America!
It really worries me as it's too good to be true!!
They doubled the speed to 10,000 this summer (2005) no extra chage!
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Review by Mammon
Posted: 6.7 years ago
member for 6.7 years, 8 visits, last login: 5.9 years ago
Glace Bay,NS
$65 per month
"Download speed, generally low latency"
"Network planning, response to customer concerns, intermittant upload"
"Damned if you do... Damned if you don't"
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Having just recieved my 'snazzy' AUP email from Eastlink for exceeding their bandwidth restrictions, and getting off the phone 'discussing' it with Eastlink's illustrious tech support...
I'm generally nonplussed with the consideration these guys give me, as a customer.
Post-install, I had a lot of problems. Internal modem signal statuses showed a signal to noise ratio problem....which tech support attributed to my bad network card (in all three of my machines). So after fighting with them for 3 days or so, we got put on their 'weather watch' 24 hour line watch, and things mysteriously fixed themselves (although the problem was at my end according to tech support).
My biggest complaint now, is the way they do their network 'planning'.
Ok, so a 30 gig transfer limit per month is pretty high (much better than the competition), but they neglect to inform you...
That they do it by MODEM.
That's right, if you network... You're screwed. What? Pay 50 bucks a month for 5 ip's? Too bad...30 gigs....enjoy!
That's preposterous, if they NEED to cap it because they're too cheap to do the necessary upgrades...fine...I'll live with it. But at least do it in an intelligent manner. If they're gonna charge me 10 bucks for an ip address, at least have the decency to enforce it intelligently.
Right now, I've got a nice linksys switch, which might as well be a router for all the good it does me. Guess I'll check out their (probably) inflated business packages and just keep on whining... since I don't have any other choice.
128k up/down....oh boy goody.
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Eastlink Cable
