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 Review by crazyk4952 
UPDATED: 14 days ago
member for 7.7 years, 257 visits, last login: a few hours ago
 Pocatello,Bannock,ID
 $53 per month
 "Reliable connection/ get very close to promised speeds"
 "modest upload speed/ bandwidth throttling/ low daily caps"
 "pretty good for internet service. Too expensive for TV service."
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Edit 11-7-09: The problems that I was having in august seem to have been resolved. They have been reliable in the last few months. I have not had trouble with streaming video lately.
Their tech support likes to blame everything on my router (even though this was not the problem).
Edit: 8/7/09 I have lowered the rating on reliability. For the past few nights, web pages are taking an extremely long time to load. I am also getting poor download QOS. Other people in this area have been having similar problems lately as well. I have to say that I am extremely disappointed since they have been reliable for the past several years.
Edit: I have just upgraded to the 10Mb tier for $53. I still get very close to their promised speeds.
However, I just found out that for new service they charge a $90 install fee!!! This seems extremely high to me.
/Edit
I have had the service for 5 years and I can't remember the last time the internet went down. Speed seems very consistent. They monitor your bandwidth usage between the hours of 12 pm - 12 am. If you exceed their limit (this depends on the tier you pay for) your bandwidth is cut in half until 12:00 am. If you exceed this limit for more than half of the days in the month, they will terminate your service without notice. »www.cableone.net/Pages/internetaup.aspx
I seem to constantly exceed their low daily limits (3GB for the 5 Mb tier) when I am legally watching several hours of online video. It is fairly obvious that cableone makes these low limits so customers do not cancel their cabletv service.
They do not require a contract. There is a charge of $6/month for a modem rental, which seems too high. Fortunately, there is a list of supported modems on their website. I bought mine for around $50.
I do have Qwest as an "alternative" here, but they only offer a 3 Mb connection, are more expensive, and make me sign a 2 yr contract. There is a wireless carrier here too, and I may be switching to them if CableOne continues with these low caps.
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Review by connexus
UPDATED: 14 days ago
member for 9.1 years, 208 visits, last login: a few hours ago
Boise,Ada,ID
$53 per month
"They provide service & improved their connection speed."
"They are 1st & foremost a cable TV company & a marginal ISP."
"Better than Qwest, the only decent option in my neighborhood."
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CableOne.net is a cable television provider that also provides broadband Internet. Unfortunately, CableOne still thinks like a cable company, not an ISP. They provide no home page, very minimal account management (no statement download), have more outages than they should, and their tier 1 tech support is still marginal. They have also isolated their second tier of tech support from subscribers, so when I have an issue that the first tier cannot handle (as I have had again this week), their first tier support people leave me on hold while they go talk to the level 2 support staff. Then they return to relay what the level 2 people said to me and try to do more diagnostics. This can go on two or three times, which wastes everyone's time, but I still can't talk to the level two support staff unless they call me, which they did today. This is an improvement, but they still have not resolved our current issue - we are paying for a 10MB download speed, but our speed has recently dropped to about 5MB. They can't figure out the problem. Their competitors, Qwest, now offer almost comparable connection speeds, and if CableOne cannot resolve our current connection speed issues, they may lose us as customers. Also, if you want real VOIP phone service, go elsewhere. If there were as good an option through another provider, I would take it, but in my neighborhood this is still as good as it gets.
Followup comments:  abotimer
join:2001-08-14
Nampa, ID
| Cableone.net Message by connexus covers the issue better than I could. This has been my experience since it was AT&T @home.com When they they finally changed the QAM on the download channel to 256 was when I finally got somewhere near the advertised speed especially during peak hours. Since I wrote to Senator Craig they no longer speak to me. Qwest only has 1 meg down and that only became available in the past 6-8 months So Grin and bear it | |
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Review by PhreakEE
UPDATED: 14 days ago
member for 14 days, 0 visits, last login: 14 days ago
Nampa,Canyon,ID
$45 per month (12 month contract)
 about 5 days
"They reduced their costs by $10 a month ago"
"Other than the good point, it's all bad...."
"If you can get something else with the same speed. DO IT!"
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These guys like to throttle. PERIOD. Talk about wanting to watch Netflix, when your down speed is less than half as advertised. Yea that is a total joke. From 4pm-12am, you basically get HALF YOUR SPEED on what you pay for. Check this link:»www.cableone.net/limits/Pages/limits.aspx for their limits.
I could rant on for another page or so, but it wouldn't matter. If another internet provider that was worth anything would move into the area, CableOne would be done, plain and simple. They are a worthless Internet provider and if Qwest had a higher speed I would be with them. Right now I am doing the 5MB package, which I might as well be doing the 1.5mb, because apparently that's about all I can seem to get. And no, I am not downloading torrents. I think the possible worst thing I would be downloading would be from Technet. But watchout, one ISO from M$ will throw you in the "throttle bandwagon".
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 Review by Pashune
UPDATED: 28 days ago
member for 3.6 years, 1521 visits, last login: a few hours ago
Gautier,Jackson,MS
$40 per month (6 month contract)
about 2 days
"Still very reliable and fast"
"Threshold caps and INNACURATE bandwidth records"
"If they cut me off, I have no where else to go."
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10/23/09
I monitor my bandwidth records every day to make sure no one in my house hold has gone crazy downloading stuff; it's only happened once or twice, but I still like to check now and then since I'm typically a heavy downloader.
The AUP says if you download greater than 3 gb for more than half of your billing cycle your service may be terminated or suspended without warning. Does this mean the 3 gb daily cap applies to a 24-hour period or between the hours of 12 pm-12 am?
It makes no sense! They call it a daily threshold cap. I brought up this issue because their bandwidth management records for my account are very much messed up. Ex., my bandwidth usage for yesterday was around 1,700 mb or so. Well within 3 gb, right? Well, I check it again 3-4 hours later and it zoomed up to 3,729 mb. Can ANYONE out there explain this phenomenon? The CableOne forums are a nearly dead source of information since the ISP is so small and I'm pretty sure tech. support won't provide an explanation for it.. then again, I'd rather not give them idea of terminating my account anyway.
One anonymous user claimed that the 3 gb daily cap only applies during the monitoring threshold cap period, which would be between 12 pm - 12 am; he also claimed that monitoring has been lifted for weekends, but another user proved otherwise. It makes no sense...
Long story short:
Speeds are still great; up time is excellent; but the caps have me confused and worried that my connection may be terminated.
08/06/09
I signed up with CableOne once again recently, but this time I chose their triple play package (VoIP, cable tv, internet)
My speeds are ABOVE their rated speeds (5 mbit) when being tested on Speakeasy.net (5300 kbps; 555 kbps upstream). CableOne once again brings the service I came looking for. As for those periodic outages a few months back.. they were simply "periodic", that's it.
The cable installers were baffled at the setup outside of my home (Which I did NOT do) and had to install an access box and replace the 30 year old drop going to my home, even though it worked perfectly fine last time I used cableone.
The installers seemed kind of lazy about the installation, but it wasn't anything too bad. The older guy knew what he was doing.. the younger guy.. not so much.
The modem is an Arris Touchstone Telephony Modem. I'm using a DI-604 D-link router with a Netgear WAP connected to it.
The modem stats? Even BETTER than what I had last time!
Downstream
Freq/Power: 549.000 MHz 9 dBmV
Signal to Noise Ratio: 41 dB
Modulation: QAM256
Upstream
Freq/Power: 29.000 MHz 39 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
That upstream is pretty low.. but as long as it's working, I'm not complaining at all. In fact, doesn't a lower upstream mean a good thing?
Aside from the cost, threshold caps, etc., thumbs up to CableOne.
06/05/09
------------
What happened, CableOne? I know summer is supposed to the climax for bandwidth usage, but the problem I (or in my neighborhood, everyone, according to their modem stats) am experiencing is a complete, temporary disconnection. I was expecting less than stellar speeds as soon as school was out, but not loss of modem sync. This isn't supposed to be DSL! The modem loses sync anywhere from 5 minutes-5 hours. This happens around 10 pm-6 am. I'm speculating that a cable amp may be dieing out nearby, but if it's affecting everyone in my vicinity, could something else be going on? I also acknowledge that cable amps need to be adjusted during the summer, but for 3 days in a row? The time where I use the internet the most, and it disconnects on me.
Typically, I'd temporary use my neighbor's wireless router if my connection was down, but like I said in the beginning of this update: This affects everyone in my local vicinity. (except for DSL customers)
Like I've said in the past; no lag, very consistent speeds, but now I'm just losing sync entirely during the later hours (and so are my neighbors). This has been going on for 3 days.. and I hope it ends already. 3 days may not be so bad, but if this goes on for another week or so, I don't know what I'll do. DSL was just as bad in my area, if not a little worse. WISP? Forget it. I'll move out of Gautier, MS, before I pay $70 per month for 1 mbit wireless access.
Old update:
==========
I ordered CableOne's Residential Plus 3 mbit package 2 days ago and acquired internet service today. The tech was great. He seemed to be VERY experienced with his job and on top of that, we were able to carry on a hilarious conversation. He had to go through a few Motorola Surfboard modems to find one that would work but in the end all was well.
The modem is a Motorola Surfboard SB5101. It is connected to a Zyxel 802.11g 4-port router/switch.
As for line stats, everything looks great:
Downstream Value
Frequency 549000000 Hz
Signal To Noise Ratio: 40.8 dB
Power Level 6.5 dBmV
Upstream Value
Channel ID 2
Frequency 32000000 Hz
Power 41.0 dBmV
Both upstream and downstream speeds are perfect. Speakeasy tests download around 3270 kbits downstream and 305 kbits upstream. Compared to the previous AT&T DSL service that I had, this is a godsend. I would recommend CableOne to ANYONE who is struggling with a poor, attenuated DSL line in their localized area.
My only real complaint is the bandwidth caps which halve your speed between 12 pm - 12 am if you download more than 1.3 GB on my speed package. I have no problem with this.. at least until I need more speed. =p
In short, I am very pleased so far.
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Review by mjs585
Posted: 55 days ago
member for 55 days, 2 visits, last login: 30 days ago
La Plata,Macon,MO
$49 per month (12 month contract)
about 7 days
"Have never lost service"
"Expensive"
"overall a good ISP"
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This is overall a good isp. I have never lost service. However I do believe that I do pay too much for what I get. I am on the premium plan, however. I have never lost service and run about what I am supposed to get: 10m/1m. I will update this review as conditions warrant.
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Review by shippey
Posted: 75 days ago
member for 75 days, 0 visits, last login: 75 days ago
Meridian,Ada,ID
$68 per month
"Good sales pitch."
"Installation took too long and they had lock on my outside cable box."
"Always losing connection weekly !!"
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The cost of this horrible IPS is $68.00 a month !! Only get 2.5 megabytes....sometimes.
I constantly lose connection on a daily basis..I called and they replaced my modem with they say a much better one. Funny the problem still exist?? Cable One is the worse ISP provider I have ever had.
They should be ashamed of themselves for pricing too high and jacking the customers.
I am presently looking into Quest has my next provider. They offered me a better deal at a lower cost and much faster speed.
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Review by shively5
UPDATED: 76 days ago
member for 2.5 years, 12 visits, last login: 76 days ago
La Plata,Macon,MO
$40 per month (6 month contract)
about 4 days
"Pretty Fast, Reliable"
"Fair Access Policy"
"Good Value"
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Coming From a area where there was only a slow DSL (1.5 Mbps) for a higher price, I think this is great. Install was fast, and I have actually ran consistently over my advertised speed. Only downside is the Fair Access Policy, but I have never even gotten to 1/2 of the threshold yet. Overall, a great buy.
Update: I just upgraded to the premium package and it is consistently faster that those advertised speeds as well. I am very impressed with this ISP!
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Review by dapoohda
UPDATED: 142 days ago
member for 9 years, 1459 visits, last login: 9 days ago
Fargo,Cass,ND
$85 per month
"Easy to set up modem"
"Often dependent on cable wireing in house or in the neighborhood, 1-888 customer support a bit sketchy, spam,"
"cheap alternative"
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I am starting to get the feeling Cableone is jerking me around. After swapping out hardware and cables I am still having frequent packet loss on both in coming and out going data. And it seems to be happening more often.
Cableone has problems. Don't all providers have problems? At least with these "rolling DNS blackouts" of March 6th and 7th Cableone tried to give users some notice that something was happening. I wish Cableone would actually admit to what the problems was.
One thing that is really starting to concern me about Cable One tech support is the apparent attitude that "It's not our problem." After several days of dropped connections with confirmation from neigbours who also have Cable One are having this problem and getting the same response from tech support...
Cableone mail appears to have become a spam magnet.
///////
The frequent disconnects are not as frequent anymore. Latency is still a bit... Postino Spam blockage service appears to have issues stopping some spam. Web service outages (no email, no online support, etc.) at the end of June were not explained.
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Review by SirRoxen
UPDATED: 161 days ago
member for 3 years, 8 visits, last login: 141 days ago
Idaho Falls,Bonneville,ID
$43 per month (month by month)
about 2 days
"Reliable Connection"
"Very prohibitive bandwidth caps, customer service lies to me about throttling nntp."
"A decent isp for anyone who doesn't plan to use much bandwidth."
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Well,. here's my updated review of cableone. They changed the policy on bandwidth usage during the day, now instead of being limited to "standard" speeds for 2 hours, you're limited until midnight.
They've also introduced an excessive use policy. For those with 5Mb service, if you use more than 3gb daily for more than half your billing period, you're subject to termination.
And as a sidenote, they throttle nntp traffic when you've exceeded threshold limits and are in the standard speeds (half of your advertised speed). It's throttled to exactly half your standard speeds. So say you have the 5Mb plan, go beyond threshold limits and are down to 2.5Mb, your usenet bandwidth will be limited to half that arbitrarily. You can of course bypass this by having encrypted usenet access. I've spent more than an hour on the phone now, and no one at cableone can tell me that they do this.
Cableone seems to be growing increasingly weary of people who actually use their service for more than checking their email. If I had a better choice I would not be with cableone.
Old Review:
I've had cable one for a few years now, my experience has been fairly positive. The first good thing I noticed was a 24/7 support line, and to my surprise the technicians were actually fairly knowledgeable with the inner workings of networking and such. At least the one's I've spoken to. My issues have generally been resolved quickly, and the downtime of my network is very low.
Since I've started using Cableone, my speeds have been updated 3 times for the same price of $40.00 a month (+$5 for modem lease, I need to buy my own soon), years ago it was 512/128 (a bit of a ripoff I know, but it's somewhat justifiable for the year) to 1500/200 and the current 3000/300. The only issue is they have always been too conservative with the upload speed caps. More and more people are sharing files on services like google video, youtube, sending videos, photos and other media to family and friends over messengers. And this definitely is beginning to suit the general public less and less. Thoroughput generally is generally right at the rated speeds, accounting for network overhead of course.
CableOne also advertises unlimited usage but when you read their acceptable use policy, you'll see that there are limits on how much can be uploaded/downloaded in an hours time, before speeds are cut in half for the next 2 hours. I understand almost all ISP's advertise unlimited usage but their networks can't necessarily deliver, but this is a different case. The limits restrict me from filling my upload or download bandwidth for even an hour. Why is it unacceptable to utilize my connection fully for an hour CableOne?
Also at one time my splitters which were outdated lower frequency models needed replacing as it was causing my modem to drop the connection constantly due to a dirty signal. CableOne came out the day after my call, and replaced all my splitters with 1ghz frequency splitters at no cost to me.
To wrap things up, I use a Motorola Surfboard 4100 (old I know) provided by cableone, and a modified Linksys WRT54G rev3 wireless router as of recently. Setup was easy, I've countered very little DHCP issues, and if I have a call to support corrected the issues.
Overall, CableOne is an excellent isp, with excellent support. I'd just hope we can see an increase in capped speeds (especially upload) without an increase in price in the near future. But the lackluster competition in the area may prevent that from happening.
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Review by forrejes11
Posted: 166 days ago
member for 166 days, 0 visits, last login: 166 days ago
Texarkana,Bowie,TX
$50 per month (6 month contract)
"It's better than nothing"
"Constant Disconnects, Horrible customer service, slow speeds"
"I wish I could get anything else than this service"
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Wow... just, wow... When I moved here to Texarkana from Ft. Worth I was used to the speedy internet I had with AT&T DSL, so imagine to my disdain when I found out not only that I couldn't get DSL in my apartment but the only choices I had where dial-up or Cable ONE.
I thought, alright cable might not be too bad, and ANYTHING is better than dial-up, so what the heck I'll try it out. Boy did Cable ONE change my mind on cable service forever.
First strike: I ordered my service over the phone and had to argue whether or not I could in fact, even get it in my apartment with about 3 different people on supposed different levels of management with two saying no, and the manager of the two saying yes. I just chalked it up to a bad day in the office and thought nothing of it.
First and ONLY good thing: A couple of days later I had a technician come out to set up my modem and the such and out of this whole experience he was the only joy I've gotten out of this company, he was friendly, courteous, and more than able of answering any question I had.
Second Strike: Two days later my internet shuts off, they claim "bad service today sorry!" 3 hours later my internet is turned back on.
After that point, my internet has been shut off 4 or more times a month, each time they claim "whoops, our bad!"
Third Strike: Accusing me of illegally downloading files... Now, I know pirating exists but I don't participate because being stuck in prison for "illegal downloading" just makes you everyone's personal plaything. That to me does not sound like fun. So after arguing with every single person who had the misfortune to disagree with me, I asked to talk to the person who made the claim, the problem? I HAD DOWNLOADED FAMILY FILMS FROM MY E-MAIL CLIENT AND THEY THOUGHT I HAD GOT SOMEONE TO SEND ME A MOVIE CALLED "FAMILY" MADE BY "FAITH TRIMEL". So they turned my connection back on and had the gall to warn me to "never do it again" and hung up on me.
In conclusion, (funny thing, my internet just shut off in the midst of this) I will never ever ever purchase Cable ONE's service ever again after I move, and suggest that before you think about getting Cable ONE, shop around for anything else.
Followup comments: kcir60
Premium
join:2007-02-02
Fort Lauderdale, FL | Cable Bozo's What incredible bozo's. I think I would use dial up instead!!! | |
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