how-to block ads
|
next review in page
Review by mjscnb 
member for 4.8 years, 14 visits, last login: 3 days ago
updated 3 days ago
 La Plata,Macon,MO
 $40 per month- (6 month contract)
 about 4 days "Pretty Fast, Reliable" "Fair Access Policy" "Good Value"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Coming From a area where there was only a slow DSL (1.5 Mbps) for a higher price, I think this is great. Install was fast, and I have actually ran consistently over my advertised speed. Only downside is the Fair Access Policy, but I have never even gotten to 1/2 of the threshold yet. Overall, a great buy.
Update: I just upgraded to the premium package and it is consistently faster that those advertised speeds as well. I am very impressed with this ISP!
Comments:
 | next review in page (previous review)
Review by Gem
member for 6.4 years, 2524 visits, last login: a few hours ago
updated 5 days ago
- Pocatello,Bannock,ID
- $50 per month
- "Cost is now even higher than before."
- "Still very pricey"
- "It's the only cable provider in town so no choice really."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Expensive even though cable speeds decline significantly during busy times of day.
Our combined cost for basic cable TV and basic cable Internet is close to $100 per month. That's 5% of our monthly gross income. When I started with the predecessor ofthis company, basic cable TV was about $10 per month. Original cable internet was added later for about the same amount. Now they are both 500% higher.
Nothing is likely to change unless we go to a wireless TV/Internet company.
Comments:
 Morgain
join:2011-02-18
Moss Point, MS | CableONE Terrible Customer Service CableONE installed all our internet and tv cable needs. When we went to increase our internet speed, CableONE found they had done some installing incorrectly, but treated us like we were the criminals. I have records to prove what installations were done, however, CableONE insists we are at fault and arbitrarily disconnected some of the services.
The Customer Service Manager at our local office lied to us and when we asked the name of her supervisor at the Headquarters in Phoenix AZ, she lied about the name of the supervisor. We called Phoenix and asked who headed up the Pascagoula MS office.
The problem is they are like a monopoly and are the only game in town.
Other customers in our area have also complained about the rudeness of the Customer Service at our office. One CS representative told a customer who did not want to subscribe to direct pay of her bill that she was "ridiculous".
Time to end the monopolies these cable companies have in regions and open it up to several providers from who you can choose. | |
| | GemPremium
join:2005-09-10
kudos:2 Reviews:
 ·CableOne
| Re: CableONE Terrible Customer Service Better than simply one or two more cable companies to choose from would be a national nation-wide wireless system.
Now that's a stimulus program that would make jobs, make sense, and that would benefit everyone.
Well, not quite everyone. Guess the "only game in town" cable companies wouldn't benefit so much. . . | |
|
| |
| next review in page (previous review)
Review by Tallian
Fair warning: reviewer joined this week
updated 5 days ago
- Joplin,Jasper,MO
- $131 per month
- (12 month contract)
- about 10 days
- "So far so good, been with them for about 2 years total.... net speed has been good and consistant along with tv"
- "Nothing really"
- "Overall ive had a good experiance with cableone so far, wish they had alacart services"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Over all been a good experiance, just wish it was alittle cheaper, money is getting tight right now and will be looking to trim this bill down soon.
Comments:
| next review in page (previous review)
Review by BimmerE38FN
member for 9.4 years, 47 visits, last login: 1 days ago
lodged 38 days ago
- Boise,Ada,ID
- $45 per month
- (12 month contract)
- "Good over all services"
- "No IPv6 support as of yet."
- "Great ISP provider for general and gaming internet"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Been with them for years. Took them a while to get DOCSIS 3 going however eventually did late spring of 2011. Have had a few ISP outages and presume not more then others ISPs due to technical difficulties. Great ISP here in Idaho.
Comments:
| | OK You must be new to cableone , it wont take long for you to change your mind about cableone. | |
| | | | Re: OK I have been with Cableone for about 6 years now in Sherman, TX and have never had a problem. I always get more speed then I pay for and I cant remember the last time my service went down. | |
| | | | my internet drops out everynight,and im in idaho, cant wait for a new provider | |
|
| |
| next review in page (previous review)
 Review by SSJ4GOGETA21
member for 9 years, 117 visits, last login: 46 days ago
lodged 46 days ago
- Fargo,Cass,ND
- $45 per month
- (24 month contract)
- about 5 days
- "Not always fast, it lags a lot of the time for being 50 Mbps, 50 GB limit per month or you get overage charges"
- "If I had Midcontinent in my area that is who I would go through"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
This company is not the greatest, I would not have them unless they were the ONLY viable option in your area,
Comments:
| | Get ya there faster It's all about the money. They allegedly give you a 50 meg connection but give you a 50 G cap Watching a few movies or gaming will undoubtedly get you there fast. Cable One can't sufficiently keep the 50 meg users happy. Old cable plant and lack of fiber build will eventually hurt. Cable TV has limits and bonding of channels takes away from cable TV channels available. The company really doesn't care about the customer all they care about is the money in the long run. | |
|
| |
| next review in page (previous review)
Review by BLITTZIN
member for 111 days, 55 visits, last login: 45 days ago
lodged 72 days ago
- Sherman,Grayson,TX
- $100 per month
- (24 month contract)
- about 2 days
- "I'll let the screenshot do the talking."
- "I wouldn't wish this on my worst enemy."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
No help when line techs come out. Slap an attenuator on and that will fix 95 percent packet loss. Uh No it won't! Email to me from cable1 said We looked into your modem and can see that it loses connectivity. There are no issues reported in you area. I wrote back this email and screenshots of this choking packet loss isn't a report of an issue? Search THIS is messed up, for screenshots of what must be almost record packet loss. Sadly where I live it's Cable1 or Verizon 1meg. 50 meg plan I get 8 if lucky. Motorola sb 6150. The bad was no help and line techs walking in never checking anything putting an attenuator on my line and leaving. All the things people say are true. I'm just being throttled. 2 year Tv and internet agreement. Seriously considering buying out of the contract. Terrible quality of service.
Comments:
| | Horrible connectivity I recently switched from DSL to Cableone internet (50mbps service). It is atrocious. Page load times range from a few seconds to 60+ seconds and regular "timeouts." Constant lost connection (literally every few seconds), interspersed with blazing fast download speeds (according to speedtest.net - averaging over 40mbps when connected). I will probably be forced to go back to DSL. Their tech support is useless. | |
| | Reviews:
·CableOne
| Re: Horrible connectivity They are really really bad here too. I had 7 megs dsl and I lost my mom early this year I inherited this house. I called verizon to put the account in my name they turned the phone and internet off for 3 days ???? and when the called me they informed me my line all of a sudden didn't qualify for more than 1 meg. So I turned to cable1 and it's a nightmare. It's verizon or cable1 here. Sad when they know you have little or no recourse. It shows. I would ride them til they fix it. I'm not done with em'. Good luck ....... | |
|
| |
| next review in page (previous review)
Review by az00935
member for 1.4 years, 341 visits, last login: 18 days ago
lodged 93 days ago
- Prescott,Yavapai,AZ
- Contract price not specified.
- "TG852 modem failed after 5 months"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
TG852 modem failed after 5 months. Phone Tech Support could not see an issue. Wi-fi light was off, nobody was getting any Wi-Fi signal, built in router was going up/down repeatedly so even local wired network was unavailable.
Had to go to CableOne office and wait in line 15 minutes to get replacement modem. Self-installed, then fired up web browser. Takes you to an activation page (intercepts whatever page you were going to) and walks you through activation. Problem was, after doing that, comes back to same intercept page again and again - deadloop. Had to wait 20 minutes to get advanced tech support on phone.They rebooted router (scary on the surface of it) and service came up as originally ordered.
Of course, then you have to go and do (at best, using WPS) reconnect on every Wi-Fi device.
Comments:
| next review in page (previous review)
Review by venom
member for 146 days, 2 visits, last login: 111 days ago
lodged 111 days ago
- Texarkana,Bowie,TX
- $152 per month
- (12 month contract)
- "not a bad price for the package"
- "horriable internet service"
- "when a 50Mb plan behaves more like a dialup something is wrong"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
for the past 3 months I have had constant connection issues. ranging from a packet loss of 1% to 80%. Techs ( both customer support and at home) have admitted the area is bad (more so from the Home techs). After countless hours calling the support line and the local office I am still with crappy service. Dont get me wrong when the service work its GREAT!! but the littlest thing throws everything out of wack and takes forever to get it fixed. One home tech told me that they dont check the nodes cause most are hard to get to and no body wants to do it ( so they get left and never checked or said they were checked and never were). Overall the experience is a nightmare!! I really wish there were more choices in my are for internet area, alas there are few and far between ( 1 or 2 at most). IMO cableone does not measure up for the price/headache. First affordable provider I find in my are and I'm out of here.
Comments:
| next review in page (previous review)
Review by dapoohda
member for 11.2 years, 1566 visits, last login: 2 days ago
updated 111 days ago
- Fargo,Cass,ND
- $138 per month
- "Easy to set up modem"
- "Often dependent on cable wireing in house or in the neighborhood, 1-888 customer support a bit sketchy, spam,"
- "cheap alternative"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I am starting to get the feeling Cableone is jerking me around. After swapping out hardware and cables I am still having frequent packet loss on both in coming and out going data. And it seems to be happening more often.
Cableone has problems. Don't all providers have problems? At least with these "rolling DNS blackouts" of March 6th and 7th Cableone tried to give users some notice that something was happening. I wish Cableone would actually admit to what the problems was.
One thing that is really starting to concern me about Cable One tech support is the apparent attitude that "It's not our problem." After several days of dropped connections with confirmation from neigbours who also have Cable One are having this problem and getting the same response from tech support...
Cableone mail appears to have become a spam magnet.
///////
The frequent disconnects are not as frequent anymore. Latency is still a bit... Postino Spam blockage service appears to have issues stopping some spam. Web service outages (no email, no online support, etc.) at the end of June were not explained.
/////
Have not decided if I want to try the "new" hi-speed internet from Cableone. As is, I am paying about $138 a month for 5MB "standard internet," "standard cable," "Digital value pak" and "Digital HDTV/DVR."
Comments:
| next page (previous review)
Review by luckystrikes
member for 177 days, 5 visits, last login: 112 days ago
lodged 112 days ago
- undisclosed location
- $61 per month
- (12 month contract)
- "Service Hook-up speed, new user contract deals"
- "Line Quality, Customer Service, Price"
- "Go somewhere else if avaliable"
| |
10Mbps Connection (rarely see full speed in speed tests)
61.77 (with $8 wireless modem rental)
Only game in town, until AT&T moved in (with worse service in the beginning). As a customer for over two (2) years now, the disconnect/service outages were far too frequent. Contract was for 12 months, but after that you are free to leave.
For the past three (3) months, I've been having major packet loss near-nightly (and sometimes daily). Customer service/tech support gave me the run around and usually used a wait-and-see approach. Finally spoke to the General Manager of the local branch and he said my modem was completely obsolete (one of the first iterations of the Motorola Surfboard). Would have expected someone to notice that when the problem first started occurring. "New" modem (released in 2009) did not fix anything at all. Latest excuse was "noise," but they cannot give me any ETA on the fix. I was told to "call ever few days when the issue is occurring."
Filed a complain with the Better Business Bureau. Luckily, I am moving in a few months to a city where I can pay slightly less price ($53) for twice the speed AND 50 TV channels.
Comments:
|
|
·
·
