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Review by devehf 
Posted: a few hours ago
member for 5 years, 57 visits, last login: 1 days ago
 Boise,Ada,ID
 $43 per month
 about 4 days
 "Reliable. I can usuallly get good tech support over the phone."
 "A little higher $/mbps than Qwest. There has been some slow page loading lately."
 "Mostly harmless but I would like a faster cheaper solution."
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I've had this service for 3 years at my current address and for a couple of years at a previous address and I have to say that it has been good enough for me to stay. I bought a Motorola modem on Ebay rather than pay them to rent one. It would be nice if it didn't have the weird slow page loads that I have been noticing lately. Speedtests show that I am getting the 3Mbps I am supposed to get. For the same price maybe I should switch to Qwest's 7Mbps service.
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Review by reknown110
Posted: 8 days ago
Fair warning: reviewer joined this month
Boise,Ada,ID
$70 per month (12 month contract)
about 3 days
"Now it's reliably steady."
"It took 2 1/2 years to figure out they had to change out all the connectors in the house to stablilize the connection."
"I feel we have been over charged for the service up to this point."
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We are finally getting the speed and reliability we were promised 3 1/2 years ago. After 2 1/2 yrs. and umpteen service calls they sent out a manager who discovered that all the connectors were outdated and inferior. After he left, our connection and speed has been good. We are getting at or above the 3 megs we have been paying for. Unfortunately they didn't feel compensating us for 2 1/2 yrs. of poor connections was warranted. They did however give us a break on 1 month.... whoopee
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Review by BlackDiamond
UPDATED: 24 days ago
member for 24 days, 1 visits, last login: 10 days ago
Sioux City,Woodbury,IA
$170 per month
"I get my bill on time every month"
"Everything else"
"Would switch if there was another option in my area"
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Where to begin.
Constant rate increases.
Services dropped such as newsgroups and channels removed with no notice and no replacements.
Speed caps.
$17.00 a month for a DVR. A digital box is now required if you want to get your premium channels on each TV.
HD channels that are always pixilated never an issue when I play HD DVDs.
No same day service.
Constant rate increases. You can tell this one really bothers me.
I have been a customer for over 20 years and would switch in a heartbeat if there was another cable option in town.
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 Review by Pashune
Posted: 26 days ago
member for 2.3 years, 999 visits, last login: a few hours ago
Gautier,Jackson,MS
$40 per month
"Much faster and more stable than AT&T DSL in my experience"
"Speed cut in half after excessive downloading due to caps, though still faster than my previous DSL service; pricy"
"If you're +14,000 ft from the CO and you need more speed, go with CableOne."
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I'm temporarily sharing a neighbors wireless CableOne connection (Don't worry, I know him =p) and I've got to say...this beats my previous DSL ten fold. I'm using the 3 mbit speed package.
My average download rates are 2500 kbps - 3233 kbps, though most of the time I exceed 3,000 kbps anyway. Uploads vary between 300-400 kbps. My pings are fairly stable though my connection is capped after 1.3 GB of downloads. By capped, I mean my speed is cut in half (1500 kbps). Still, this is much faster than what I had on DSL (1250 kbps) plus my pings are much shorter. Everything seems so much faster and I don't have to wake up seeing "AOL System Msg has sent you an IM, accept it?" anymore. I love it.
Go with CableOne if you live in the College Park area of Gautier. You won't be disappointed AND you won't have to deal with stupid resyncing when there's a storm in your area OR excessive lag.
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Review by Krozar
UPDATED: 39 days ago
member for 8.1 years, 193 visits, last login: 39 days ago
Meridian,Ada,ID
$43 per month (6 month contract)
about 2 days
"Reliable connection, less than average DL speed (compared to most cable ISP's)"
"Slow upload speed. Overpriced. Personally don't like the company."
"It's better than DSL, but not nearly as good as Comcast (which I had in Seattle)."
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Installation was okay. The actual install went smooth, and fairly quick, once the tech got there. What really bites, is when you schedule your install, they give you an 8am-5pm window! They don't even give you the option of a morning, or afternoon install. And it's M-F only, so plan on taking a day off work. That's really frustrating! They wouldn't even agree to calling an hour before they showed up, so I couldn't go to work, and then drive home when they called.
One thing I really despise about CableOne is their advertised $29.99 prices. Great price, but what they don't come right out and tell you, is that this is a 6 mo. introductory price. The price after your first 6 months ends up being $43.00 after all taxes and fees.
Not bad, but not great either - especially when the DL is only 3MB. Upload is a measly 256kb - slooooow. When I was in Seattle, and had comcast, I paid the same price, and had 6M DL speeds. And that was over 2 years ago.. not sure if they've increased their DL speeds since then, or not. If I you want a 5MB pipe with CableOne, you have to pay an extra $10. To be fair, upload with Comcast was only 384kb, so not that much better, really.
However, I really don't care for CableOne as a company, and do feel they're providing less for your money, just because the competition in this area is very limited. Wishing there was another alternative, or that Comcast would take over servicing this area.
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Review by dapoohda
UPDATED: 42 days ago
member for 7.8 years, 1401 visits, last login: 8 days ago
Fargo,Cass,ND
$49 per month
"Easy to set up modem"
"Often dependent on cable wireing in house or in the neighborhood"
"Mostly good connections, mostly reliable tech support"
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I am starting to get the feeling Cableone is jerking me around. After swapping out hardware and cables I am still having frequent packet loss on both in coming and out going data. And it seems to be happening more often.
Cableone has problems. Don't all providers have problems? At least with these "rolling DNS blackouts" of March 6th and 7th Cableone tried to give users some notice that something was happening. I wish Cableone would actually admit to what the problems was.
One thing that is really starting to concern me about Cable One tech support is the apparent attitude that "It's not our problem." After several days of dropped connections with confirmation from neigbours who also have Cable One are having this problem and getting the same response from tech support...
Cableone mail appears to have become a spam magnet.
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Review by netengr
UPDATED: 42 days ago
member for 255 days, 16 visits, last login: 8 days ago
Sherman,Grayson,TX
$43 per month
"Business Office in my local area"
"Deceptive Advertising; Too many Service Disruptions"
"Don't advertise unlimited bandwidth then direct customer to Acceptable Use Policy for actual bandwidth policies."
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There was no mention in the service description when I subscribed to CableOne Internet service that advised about bandwidth limitations at certain utilization thresholds. I only found this out when tech-support directed me to read the online Acceptable Use Policy. Why the heck wasn't this info included in my service contract?
The contract documents presented to me at the CableOne office indicated unlimited service for the 3Mbs/300Kbs service to which I subscribed. My service runs at less than half of the promised service level most of the time. I also have a very strong suspicion that CableOne is stepping on P2P traffic in addition to putting an overall bandwidth squeeze on customers.
[Update] CableOne ended Newsgroup services 31 December 2007. This action after recent fee increases may indicate financial problems at the company. Perhaps the better strategy would be a reduction in executive compensation and bonuses to match the companies declining service performance.
[Update] I must compliment CableOne Support. I worked with a CableOne Tech in activating a subscriber's system and found the Tech to be quite knowledgeable and professional. Despite this however the subscriber that I assisted had such limited OS knowledge that they were unable to effectively interact with the technician and requested my services. CableOne should consider investment in a "Remote Hands" service offering to provide remote system configuration, scheduled backups, anti-virus, etceteras. I am seeing many CableOne subscribers that could benefit from such a service. Why leave this money on the table...
Followup comments:  
cableone user
@cableone.net
| regards to p2p shaping and whatever They say they have bandwidth caps at 2 gigs a day until 12am-12pm which at that time, the service becomes unrestricted. In reality, they are just blocking p2p traffic, bittorrent especially. Programs like Blizzard's auto-updater for WoW, Xfire's download area (just to name a couple of programs that utilize bittorrent on a legitimate basis) will not work after the 2 gigs is used. My connection is continuously reset if I leave a bittorrent client running after the allowed cap. Irc resets, vent resets, etc...
I can however, still download at 400kb from any ftp or download site, such as Cnet. I hope that someone sues the **** out of them and they stop this bull****. | |
| 
Le Roy
Skillz
Premium
join:2002-05-03
Biloxi, MS
| Your just getting the bandwidth 2nd hand. What else do you expect? They have to buy the bandwidth they are selling to you from AT&T anyway. Just do a tracert to any place on the WWW (Google for example, or here) and see that the first hop outside of Cableone's "network" I don't think it's actually a backbone, is directly to AT&Ts. Go figure. | |
| brimulti
join:2006-12-18
Twin Falls, ID | Look at your Bill for Late Fees Take a look at your bill too. Bet there is a late fee calculated on there that shouldn't be. $2.95 on every bill whether they are late or not. | |
| cableonewtx
join:2005-01-11
Odessa, TX
| re: Newsgroups Financial difficulties are not true, especially when the parent company is the Washington Post.
Try the fact that there were less than 200 newsgroup users out of over 300,000 internet customers. The cost to keep the agreement with Supernews was probably too costly to keep it, based on number of users.
Besides, go spend 14 a month and subscribe directly to any of several newsgroups out there, and you will have a tremendously larger capability on newsgroups....if it's that important. | |
| netengr
join:2007-12-18
Sherman, TX
 ·CableOne
|  CableOne Service Activation
Setup with CableOne support went smoothly but took way to long. I don't need to follow a script for a simple service activation but the subscriber found it informative. They wanted to know how a normal person could be expected to activate service if the CableOne installer could not get it done with customer support. Well, I told them, that's what the "Geeks" are for. [Note: I am not a Geek] | |
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Review by msmr
UPDATED: 48 days ago
member for 62 days, 2 visits, last login: 42 days ago
Sioux City,Woodbury,IA
$62 per month (24 month contract)
about 3 days
"Even when throttled, STILL faster than local DSL, reasonably stable,"
"telephony modem is rare so have to rent, throttling, massive price jump from 3mb to 5mb speed"
"For what it's worth it's the best in the area, customer service is still hit or miss, but the ones that are on, are amazing."
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I used to have Qwest DSL, which, given the area, offered only a paltry 1.5mb line, so, when I finally decided I was ready to move on to cableone again (something I wanted to avoid) i decided to.
Unsurprisingly they have implemented throttling, removed Usenet servers, however, they have increased speeds, though the 20 dollar price jump of 32 to 53 dollars a month is a bit of a reach, considering the price jump from 5mb to 8mb is a mere 10 dollars a month
Given however, that I was getting the package deal for 6 months, of cable, internet and phone, I decided 5mb was the way to go.
A few notes so far:
For the past 5 months the service has been great, at first I was very angry about the throttling, but then I realized within the first day of when I got throttled it STILL was 110KB a second faster than my old DSL. Honestly, they can throttle me all they want during the day because it's STILL faster than qwest DSL. Very few people realize that where I live, DSL has a max speed of 156KB/s for qwest. There is another company called Long Lines but they only over 3mb service if you live right by then. other than that it's 1.5mb.
The max download rate is usually in the 650KB/s range, I was surprised that it was 100KB over the max of about 550KB a second max for a 5mb line, I'll take the positives where I can get it.
Now, onto a few of the negatives, they didn't provide me with a terribly huge amount of information or anything with lots of fine print to read, or if I did, they tried to push me along as fast as possible so I couldn't read any of it, it was frustrating to encounter such resistance to reading ALL of the details. The modem they give you if you also plan to use their phone service is rare, I tried to look for it so I could buy it, but I couldn't find it anywhere, ugh, guess another 8 dollars they are nickel and dimeing me out of.
But a surprise to me was their customer service, some of them were bad, but there were more people who actually were doing a good job. That was shocking.
But this is STILL an ISP where you should probably have an intermediate knowledge about computers.
Overall, I am quite satisfied, but will be waiting until the day that qwest offers their 7mb service here in Sioux City, the day that comes, I am out of cableone for good. But since it's what here, it's the best in the area...I really can't complain, it's still faster than DSL even when throttled, that's a laugh huh?
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 Review by mkt624
Posted: 51 days ago
member for 7.8 years, 2692 visits, last login: a few hours ago
Ardmore,Carter,OK
$39 per month
"Get advertised speed."
"Bad support line"
"Better speeds than AT&T DSL that I used to have."
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I used to have SWBell DSL for about 6yrs but could never get the speeds that I was paying for. I decided to try Cable One since they are the only other broadband service available & have had ok service from them. DSL was more reliable but not getting half the speed that I am getting now.
Followup comments:
zuell331
@qwest.net
| :\ have fun being throtteled @ 500kb when you break the daily cap. taken from the cableone site
A "Residential" customer getting extended speeds who consumes 1,347 MB of download bandwidth during the measurement period will automatically change provisioning to Standard Speeds until midnight of that day. | |
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cabledog
@cableone.net | CableOne Not exactly true, standard speeds are 1500kb download, not 500k so if he does get throttled its not all that bad. | |
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mkt624
join:2000-11-09
Ardmore, OK | Re: CableOne if I do happen to get throttled I will still have better speeds than I had with DSL. | |
| msmr
join:2008-06-28
Sioux City, IA | capped speeds STILL faster than DSL speeds. this is exactly true.
I get 300KB downloads when I am throttled, when I usualy get about 650KB downloads when I am uncapped.
This is STILL better than the 1.5MB DSL i used to have.
Your logic is flawed sir. | |
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Review by sidewinder51
UPDATED: 57 days ago
member for 4.7 years, 18 visits, last login: 51 days ago
Clinton,Custer,OK
$47 per month
about 1 days
"good speed as advertised"
"A little pricy"
"beats At&t dsl hands down"
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I get all the speed I was promised plus about 10% more. I am getting 3325 down and 322 up. I am getting cable phone next week with both services their pricing is right with AT&T. and you get a better product.
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