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Review by dumas777 See Profile

  • Location: Rio Rancho, Sandoval, NM, USA
  • Cost: $50 per month
  • Install: about 5 days
When up, the speed is ok and install was seamless.
The service is down every other day.
If DSL available, take it and count yourself lucky
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

CableOne is only offering internet service in Rio Rancho, because the city told them they had to offer it, or they would pull their contract for the more lucrative digital cable market. They were very late to offer broadband in the area (Q4, 2003). And based on the terrible uptime, it is obvious CableOne knows they have a monopoly and do not care about the quality of their service. In fact, count on not having the internet at least two nights every week. If you live in the Rio Rancho area and qualify for DSL, DON'T bother with CableOne. Else you are stuck praying CableOne gets aquired by a decent cable company.

[Update] - Woohoo I moved to an area serviced by Comcast and boy what a difference. Always up, 3000k+/sec download, seemless service and for less money. I have come to the conclusion that CableOne's business model is to bleed people out in the burbs. Karma for SUV driving urban sprawl.

member for 20.5 years, 10 visits, last login: 9.8 years ago
updated 19.9 years ago

mterchila9
join:2003-08-27
Rio Rancho, NM

mterchila9

Member

My area is fine

I live in Rio Rancho as well, Rivers Edge One to be exact. My service has been going strong since the day I signed up for it. One question I have, when exactly does your service go down? During the day the service has never went down yet. Late night I have noticed that my modem does reset every so often by looking at the uptime, never when I actually want to use it. I would recommend looking at the cable FAQ's here to find out what you can do to make your connect a little more reliable.

DougieDoug
@cableone.net

DougieDoug

Anon

Re: My area is fine

They do have a lot of downtime it seems. I was one of the first to get CableOne's internet service being in Northern Meadows. I have issues where the connection just drops, or when certain websites are inaccessible. In some cases no connection for several hours, 4-5 hours in a one day period.

There prices are outrageous and they don't even give you basic cable with their $60/1Mbit package. Comcast the city next to us, is only $35/mo. and comes with basic cable. Qwest now has DSL which I have really considered, but was never here until after they put out the cable internet.

For the most part CableOne.net isn't terrible, but wouldn't call it great either. Too damn expensive for the amount of downtime that has ocurred.

Review by (hidden by request)

  • Location: Sherman, Grayson, TX, USA
  • Cost: $55 per month (month by month)
Nice people, Average Customer Service
Slow Speeds (spiking), Doesnt seem to care about their 'gamers'. Techs werent very familiar with technical terms (i.e. DSlam)
The service isnt really worth the amount you pay (comparing to other companies which offer more for less).
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Im reviewing Cableone for Sherman, Texas.
Nice people, Average Customer Service
Slow Speeds (spiking), Doesnt seem to care about their 'gamers'. Techs werent very familiar with technical terms (i.e. DSlam)
The service isnt really worth the amount you pay (comparing to other companies which offer more for less).

(review was emailed from domain cableone.net)
lodged 20.1 years ago

Lerxst
join:2002-05-03
Benson, AZ

Lerxst

Member

Huh?

Whay would you ask a Cable company about DSL equipment? Secondly, why would you hold it against a cable company when they just respond with dead silence after you throw a DSL term at them?

Do you even know what DSlam is? Stop by Webopedia.com sometime and look it up.






Review by FishinFool See Profile

  • Location: Ponca City, Kay, OK, USA
  • Cost: $50 per month
  • Install: about 1 days
Easy Hookup, Good Connection
Price
OK Service but nothing special
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Speeds are OK now, but I am considering DSL now that it is available.

member for 22.3 years, 1901 visits, last login: 14.3 years ago
updated 20.1 years ago


MarkyD
Premium Member
join:2002-08-20
Oklahoma City, OK

MarkyD

Premium Member

No cox?

no cox in your area? Here in OKC, 3000/256 is 39.95.






Review by Wcs3421 See Profile

  • Location: Vidalia, Concordia, LA, USA
  • Cost: $89 per month
  • Install: about 1 days
It' s cable . I am being nice.
cost too much for the crappy service.
I will be glad when we get another cable provider.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I live in Vidalia, La. which is across the river from Natchez, Ms. Cableones office is in Natchez. First the Price is too high for the service that I am getting.
I am paying a total of $ 109.00 a month for cable and internet services. Here
you have to get their digital pak before you can get the internet service.
Second they said that I have 1 meg , but when you try to dowload something
the download speed may start off as high as 50kbps, Then it will drop to as low as
24kbps and this has been when I am downloading from another Broadband system.
I have had techs come out and couldn' t find a problem. Until I called their Head
Office in AZ. Then the techs that came out said my cable wiring needed replacing,
But to their surprise I inform them that Cableone had a contractor replace all of the
cables in my house. I have 2 new drops from the pole also. So they would try and
put the problem on my computer. That when I show them the other computers in
my house that are have the same problem. I had to let the tech know that I Build
computers and I have asked some of the tech questions that they had no Idea of
what I was talking about.I would also like to know where did they get their training. I called the Tech Support line in AZ. and they can see that my service has dropped out, but no one can find the problem .
I sometimes take 3 minutes to open a page . It can take 45 minutes to download 15mb file. Regular dial up is slow but you don' t pay nearly as much money.
I guest my next option is to call the BBB.

member for 20.1 years, 3 visits, last login: 18.1 years ago
lodged 20.1 years ago


abnormal69
join:2003-04-19
Branson, MO

abnormal69

Member

Maybe Some Help?

"but when you try to dowload something
the download speed may start off as high as 50kbps, Then it will drop to as low as
24kbps and this has been when I am downloading from another Broadband system".....What system isn't a "Broadband system"? All that info is great, but have you ran an actual speed test anywhere? What do your ping times look like, and if they are bad, what are the results of a tracert to www.dslreports.com for instance? It looks like you have a router as well, have you checked for any firmware updates and or make sure it is configured correctly? BTW, you do NOT need digital cable in order to have the internet, hell you dont need cable television at all to have the service! Granted yes the pricy is a bit steep for the speed, but its better then dealing with Qworst DSL any day of the week!
alwyssmilng
join:2004-02-23
Muscatine, IA

alwyssmilng

Member

Re: CableOne

I would recommend going to PCPitStop, and doing their tests there.

The link is »www.pcpitstop.com and I think they have a speed test, if I'm not mistaken. Also, McAfee has a speed tester that is pretty good.

This is just one site that I recommend. The point is to find one that gives you speed tests (it's one of the few that I've used, is all).
Hope this helps you.
Patrick.
Lerxst
join:2002-05-03
Benson, AZ

Lerxst

Member

Suggestion

CableOne techs are RF technicians. Asking one of them about computers is like asking a computer programmer to fix a car; you might get lucky, but you probably won't.

The AZ number is the computer tech number. They're the ones you want to direct all of your computer related questions to.

Again, as everyone has mentoned, go to some speed test sites and test the connection for yourself but I will add this: Call the Phoenix number while you test your speed. The Internet is filled with lots of traffic and the tests often fall victim to software related problems and you'll rarely get an honest result from a speed test online. Cable One techs can look at your modem speed while you download and can tell you over the phone, what speed your modem appears to be connecting at.

Cable One techs have a direct link to your modem that isn't dependant on the whim of the internet or your own computer. As long as they can see the modem while you do this, it will help narrow down whether the issue is line related or computer/router related.

Hope that helps!

Doesnt matter

Anon

Techy Right

First lets start with downloading. If you try downloading files from a 56k modem then you will get there crappy upload speed. 2nd just cause you can build a computer does not mean you know what your talking about a 5yrs old kid could build one. 3rd if you really wanna know what is going on take a class on RF. 4 Have a Nice Day
Wcs3421
join:2004-02-12
Vidalia, LA

Wcs3421

Member

Still having problems with cableone

As all can see my problem with cableone is not a new one. After my last visit here about Four months later and many calls to their corp. office. Cableone finally found a problem in their lines. But now I am having problem with the internet dropping out when it rains. It does not have to be a heavy rains, it could be a light shower. I call tech support in AZ and they see the signal has dropped out. When the serviceman arrive the next day if they show up at all. It has stopped raining and he come to check the wiring in side the building. After the fourth of fifth time you would think someone would say to their self maybe the problem is not in the building, if each time we come their is no problem with the wiring inside the building. Maybe just maybe I need to look outside. They have checked the lines once before and found a junction box on one of the poles in my area was leaking and causing a problem. But now no one want to climb a pole. But they are going to raise our rates by Three dollars. No I am not the only one that is having problems. I maybe the only one that is willing to speak up. The rest are complaining to each other across the fence. The speed is not close to what they say we have. And yes I have did a tract route and a ping test at »www.pcpitstop.com . Even had one of the servicemen come with his test equipment connected to the cable and he said he do not know what the problem is,and that it is in their system. That was months ago. Their commercial in my area is a LIE!!!!!!!!!!!

Review by sjlplat See Profile

  • Location: Rio Rancho, Sandoval, NM, USA
  • Cost: $75 per month
  • Install: about 1 days
Decent downstream
Shoddy uptime, shoddy support, shoddy sales
Cableone does provide peppy cable service, but they are far from competing with other comparable services.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

CableOne was the first provider to bring broadband to my area. I immediately ordered when it was made available.

Upon ordering, the salesman came to my home and installed the service in about an hour. He was friendly, but knew very little about networking, so I had to configure my entire network myself.

I ordered the 1500/200 dynamic plan for $70.00/mo, and I specifically asked the salesman/installer if I would be permitted to run servers on this line. He assured me there would be no problem with running servers.

I have discovered that the salesman lied to me, in stating I would be permitted to run servers. After the SMTP service port was blocked at the ISP, I looked into the terms of service. They specifically state that servers cannot be run on residential lines without expressed written consent of a CableOne official. I was not given expressed written consent.

The service went down a minimum of once per week, for several hours at a time, for the first few months. It has since been corrected, and I only lose service approximately once per month. My DSL service (Provided through a small local internet provider) went down once in two years, due to a problem with Qwest hardware, and I was given a Qwest tech number to call by the ISP, when calling for tech support. CableOne has no 24 hour support, which makes things difficult for me, as I work nights, and sleep during business hours.

I must say, CableOne does not provide competitive pricing or service, and I am looking into a cheaper, faster, more efficient SDSL line at the moment.

member for 23.1 years, 10 visits, last login: 18.2 years ago
lodged 20.2 years ago


abnormal69
join:2003-04-19
Branson, MO

abnormal69

Member

Sorry To Hear

The service in Idaho has been rock solid for me for the last two years since install. Alot of providers do not allow servers for residential services now a days, so check online for there terms, don't trust a salesrep, after all they are just saying what you want to hear. Oh ya, they do have 24 hour tech support as well, the number is 877-692-2253. Sorry to hear about your troubles.
sjlplat
join:2001-01-25
Albuquerque, NM

sjlplat

Member

Re: Sorry To Hear

The customer support line claims to be 24 hours, but you get a recording after hours, and they must call you back. This is not an option for me, as the other people in my household are sleeping. 24 hour support to me, means I can call anytime, 24 hours a day, and immediately speak with a representative.

Don in Boise
@cableone.net

Don in Boise to abnormal69

Anon

to abnormal69

Boise service good until Jan 2004

Contracted with Cableone since March 2003 for the 1/2 T1 service in conjunction with digital cable package. Once we got the quality of the coax in my house upgraded to correct spec, everything started working fine. I've had good service until later part of January 2004 when Cableone admits they had a very widespread outage in Boise metro area that lasted an entire weekend. They will offer a credit to anyone who calls in and complains. Seems they should just offer the credit automatically to all affected? I'm thrilled with the speed, but do agree with others that it costs a premium to get better uplink performance. Competition will eventually drive them to offer better uplink I hope...

Samehere
@cableone.net

Samehere

Anon

Uptime has been great, but the local office has NO CLUE what the word 'Customer Service' means. I signed up as it was the only option at the time, price is a little high.

Since then DSL has become available and im looking into it. As other options become available I feel CableOne will hopefully learn that competition will force them to learn some basic 'Customer Service' skills.

hmb
@ihs.org

hmb

Anon

My husband and I have had cable one service for a long time. Until recelty we were really happy with their service. We disconnected the internet for a year or so until we got back on our feet and this August we received a phone call to get it turned back on for the low price of $29.95 a month for the first six months, which is generally for new customers, but they wanted to compete with the new company in town which is way lower than their prices. So we agreed after we were told there were no contracts and no hidden fees other than the modem charge. Well we knew we were moving in a month and instead of using the internet at work, we went ahead and signed back on for just the one month. When I took my modem back to the store we were told that even though we were disconnecting our service, they were still going to have to charge us the $29.95 for the next 5 months because of the contract. That is why they said that they ask for a credit card so that was they will bill you after you disconnect service. We were told that it was their policy and that there was nothing that we could do about it. I filed a complaint with the better business bureau and alerted all three credit bureaus just in case something happened. We were extrememly angry at this point. It was a lot of hassle because we had to cancel our credit card that the service was linked to and now have to monitor our credit reports daily to make sure they don't report anything. I feel like they are lying to the public because we asked around and not one of our friends was alerted to a contract. If we knew there was a contract we would never have signed up. So a word to the wise, if you have the cable one internet promo for $29.95 a month for six months or are thinking about getting it, be sure you ask them about the contract before you make any decisions, because I guarantee you that there is cheaper service out there and that is how they get you to stay with them by not telling you about the contract until after you want to disconnect. If anyone has longlines in the area, their rates are way better than cable one, plus you get more channels. Their promo is free for the first two months of service, then their basic package which includes the interne and it is digital cable not regualar cable so you will get a box, with taxes included it is $70 a month. There is a two year contract with them so be sure that you aren't going anywhere soon, but you get way more than cable one and their reps are extremely helpful and nice, and they explain everything to you upfront so that there are no surprises.

Review by tobycable1 See Profile

  • Location: Pass Christian, Harrison, MS, USA
  • Cost: $85 per month
  • Install: about 16 days
Faster than Dialup
Slower than DSL, which doesnt come out this far
Avoid if possible.
Pre Sales information:
Install Co-ordination:
Tech Support:
Services:
Value for money:

Today is December 29th, 2003. At 6pm, all my IM programs stoped, and my online games froze to a halt. I glanced over at the cable modem to the now familiar red light, indicating it's lost service and is trying to find it again. I got up, unpluged/repluged it (AND ONLY IT, Cableone is lieing when they say you HAVE to restart everything, if you have to restart anything else its only the router). At 6:02, the connections worked. I was ok for a while, till at 6:20 everything halted again. I restarted the modem, and at 6:23, the connections came back. At 6:30 yet again the problems arose, and I gave up on the game. I let the modem sit and try to reconnect without a restart, which it did (although it reset itself twice in the process) reconnect at 6:43. Alright, thats fine. I was happy for a few minutes, till at 6:57 the disconnects resumed. 6:59pm, all connections restored. It's now 7:07 pm and i'm expecting a bumpy ride. I don't know if I can finish this post on time.

Thanks cableone, for showing me how many things I use require the internet. That's sarcasm by the way. This has happened in the past.

Notes: the monthly cost is high because its a package deal, it said include all charges. I used to get 500kilobit/month for 45$, and now i get 1mbit per month, with digital cable and the plus package, as well as 2 boxes (4.95 for each after 1).

Prices: Regular cable is about 45$, plus the 16$ for digital with plus pack and an extra box, plus the megabit for 55$, and i'm saving a good bit. However, that doesn't make up for substandard service. The package = 85$ a month.

The order, I did over the phone (not knowing) and still wasn't able to get online for about 3 weeks until they came out and found that the connection i was using wasnt connected in the attic. Funny how they did line tests and it seemed to be working on the connection INSIDE, and didn't notice "you have 0 connection". I didn't get on till the month after installing, and yet I got charged for a full month that I wasn't able to get on.

member for 21.1 years, 31 visits, last login: 16 years ago
lodged 20.2 years ago


jimmyc65
join:2001-06-22
Brookhaven, MS

jimmyc65

Member

CableOne...?

hehehehehehe...cableone what else needs to be said....
I know that cableone sux they do here in Brookhaven, that is why I have BSFA... If it becomes aviable get it!!
jporter07
join:2004-03-22
Mobile, AL

jporter07

Member

Re: CableOne...?

It hasn't been that bad of service. The Internet is great, however they need to get some Comedy Central in CableOne Pascagoula!

ochituklo1
Premium Member
join:2004-04-19
Ardmore, OK

ochituklo1

Premium Member

Cable One?

Have you had some one from Cable One to your home to correct the problem you are having?
If not, shut up and call the local office to schedule a service call.
Cable internet problems are usually related to in home wiring/splitter issues and not the cable company.

Tugboatcap
@66.0.x.x

Tugboatcap

Anon

Re: Cable One?

You must WORK for CableOne! I spent the first whole YEAR trying to get over 500k with 1mb service. Tech support said it was a local router issue, Local said it was a national router issue, a line 2 blocks down the street finally failed and it was the culprit. Just this week, I had a billing issue in that the internet portion of my account ceased to work, but I had digital cable just fine. When I called tech support, they told me they had a disconnect notice on my account. I told them there must be some mistake and called billing. Billing said my account was fine and that it must be a glitch in the system. I called tech support back and they said that Billing would need to reinstate the account before they could restore my service. I called billing back and they said they couldn't restore the account because it had never been terminated! I called tech support back and asked that they call Billing and try to get this worked out since there seemed to be a disconnect between them and the tech replied, and I quote,"Sir, I cannot call billing as that would be proactive and that is against company policy". I like to have fallen out of my chair! Unfortunately, once I thought about it, he's right. CableOne has NEVER been proactive in their customer service, much less their day-to-day operations. If you have another option for Broadband service, go with it as CABLEONE SUCKS!
tobycable1
join:2003-02-20
Pass Christian, MS

tobycable1

Member

Re: Cable One?

Tugboatcap is insanely correct, and it's very sad.

CableOne is basically the only option whereever it is, and you'll find this out as you read the other reviews. If people had a better option, then cableone leaves, because THEY KNOW THEY LOSE! CableOne takes advantage of people who have no other option and that's just a fact.

I'd like to direct everyone to their AUP.

»www.cableone.net/interne ··· andwidth

Read that and look at the 'standard bandwidth' and their 'throttles'. It's just sad. uploading at 'standard bandwidth' at sustained rate (128kbit/sec) will send you over your "extended speeds", even though the "threshhold limit" should be the result of "standard speed" for a full hour, not less than standard.

Oh yeah, and standard speed is 24kbits over, when I would do tests, every site EXCEPT PCPitStop, the only cableone reccomended site (because they own it actually) would tell me that I had lower than advertised speeds. PCPitStops somehow matched exactly my plan, just as the person over the phone said it would. Basically, they send you to a place they own, guranteed to lie to you and tell you that you are getting what you pay for, when you are NOT.

Review by racer12 See Profile

  • Location: Show Low, Navajo, AZ, USA
  • Cost: $49 per month
  • Install: about 5 days
NONE
Excessive Down time and service interruption.
Never again!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My Cableone Broadband service is the single worst service I have had for any Internet
access service and I go back to when 14.4 was the Hot ticket. Cableone in Show Low
AZ has a 800 toll free number to reach the "SOLUTION CENTER" A Joke indeed! the Solution Center has the same line " we are sorry for the down time but or engineers are working on it" ! The 1 meg Plus service is great when it is up, but, is not worth the
aggravation with all the down time. Look out here comes DSL .

member for 20.3 years, 1 visits, last login: 20.3 years ago
lodged 20.3 years ago


Review by CSeely

  • Location: Idaho Falls, Bonneville, ID, USA
  • Cost Contract price not specified.
No resolution to problems, only excuses after long hold times
Don't rely on this service; use at users own risk
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Cableone has some serious problems with receiving email. For some
reason, once or so every other month, their system goes down. When it does, all
senders receive a "intended receiver's mailbox is full" auto-reply, even
though the mailbox is far from full. This can be very frustrating for
the sender; if you try to run an online business, and use cableone as the
conduit for your email, it can be nothing short of disastrous. Call Cableone to
report the problem, and they either tell you the problem doesn't exist
(even though you forward them the actual auto-reply message) or that "things
like this happen from time to time." Cableone tends to be long on excuses
and short on solutions.

Chet Seely
Idaho Falls, ID

(review was emailed from domain Melaleuca.com)
lodged 20.6 years ago


abnormal69
join:2003-04-19
Branson, MO

abnormal69

Member

Mail Problems?

I have used Cableone for almost two years now and not once have had any type of email issue. Just curious about something though. Is it when your trying to send mail, or somebody trying to send to you, and if so, is it the same people constantly having problems reaching you, or is it everyone?

Review by Labula See Profile

  • Location: Long Beach, Harrison, MS, USA
  • Cost: $55 per month (month by month)
Nothing as of yet...
Everything else...
If you can get BellSouth DSL GET IT!!! Don't get this if you live in Long Beach. :(
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

This is an absolute nightmare. I live in Long Beach, MS. We have had Cableone.net for a good while now. But they never do anything to make the service work better. Biloxi, Gulfport, and Pass Christian never has any problems while people in Long Beach have been left in the dark for over 8 months. These problems are getting increasingly worse. 400 pings in games has to go. WHEN the cable actually works I get 15 ping to my server. Slow download speeds and other problems is just not worth the 55 bucks I am paying every month. I can't wait till Bellsouth hurries up and puts a damn DSL center in our area. Which they have also forgot about. Where Biloxi, Gulfport, and Pass Christian have DSL but not Long Beach again.

Mark

member for 22.2 years, 226 visits, last login: 2.5 years ago
lodged 20.8 years ago


Review by ruin2it3 See Profile

  • Location: Texarkana, Miller, AR, USA
  • Cost Contract price not specified.
Speed is very stable-ONLY broadband available in the area
Deceptive speed ratings-available bandwidths are way overpriced
If you have other options for broadband leave CableONE ALONE
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

OK...I'll cover the good, the bad and the ugly in that order.

The Good-

First off, the speeds are very consistent. I download at speeds ranging from 100k/s to around 133k/s (DOWN) and 19k/s to around 25k/s(UP)(for future reference all speeds will be noted in down/up format) from major sources. The speed hasn't shown any major changes the entire time I have had the service. Also downtime has been almost nonexistant. The modem was childs play-if it took me 5 minutes to hook it up, I must've taken a break. Did I mention it's better than dialin and stylin??

The Bad-

The downside to all this is their packages for bandwidth are almost fraudulent. What they called half T1 at the local office when I signed up is actually 1000/200--I think a true T1 is 1.5/1.5 (at least that's what AT&T says...and every other place I have looked) so half should add up to 1.5 one way or another.....it's still 300 off. What gets me is they are still calling 1544/512 "Full T1" on their website (see »myweb.cableone.net/cable ··· dem2.asp for reference) For that fact, they won't even show the pricing for it there. While I am paying 59.95 (not including the $10 off for having cable TV) for my "half T1", others are paying much less (usually around $20 less for a 3/1 connection) and getting more out of the deal.

The Ugly-

I got signed up for all of it, and was scheduled for hook-up a good deal later. However, my next door neighbor was getting service installed a few days earlier than I was scheduled to be connected. So I asked the installer if he could do mine while he was already at my house(I live in a duplex). After radioing in, and presumably getting permission, he agreed to install mine too. Big mistake. I expect he was a good cable TV installer, but that man had no clue whatsoever about cable modems....nor did he understand basically ANYTHING that I asked him. After he added another line to the existing installation and had informed me all was well, I attempted to get online. Nada. Nothing. I tried to ask him a few questions, and he looked at me like I wasn't speaking english. So I phoned tech support. All they could come up with was to remove the splitter I had installed inside my home, and replace it with a CableONE splitter(the person I spoke with seemed in a hurry to get me off the line...as soon as I mentioned the splitter I guess he assumed that it was the cause). I simply removed the CableONE branded splitter, tried with no success and called back . Once again-absolutely no help. At this point I gave up on their morons who seemed only concerned about getting me off the phone rather than worry about the real problem at hand. So I tried this, and tried that....until I finally got mad and went outside and started unhooking everything the installer hooked up-starting with the new cable line. Ding, ding, ding-we have a winner. As soon as I unhooked that line(which wasn't connected to the modem) everyone inside started yelling "It came on!!"

Recap - If given a chance to do it all over again....I would. For one simple reason-there are no other choices. DSL misses me by like 10 feet. And I'm not going back to dial-up. What's left?? A managed(READ:WAAAAAAY too expensive) internet service. I want to move to Canada or somewhere where real broadband is reasonable. (and according to one of the fathers of ethernet, braodband is 100m/s )

member for 20.8 years, 22 visits, last login: 1.1 years ago
lodged 20.8 years ago


bnzbz
Dj Paul On The 1's And 2's, Haha
Premium Member
join:2002-11-05
Globe, AZ

bnzbz

Premium Member

You should be greatful to even HAVE broadband

Sure, Cableone can be a little bit pricy, but I don't know what you mean that the speeds are deceptive ... I don't know if you can add or not, but last time I checked 1 megabit down is 2/3rds of a T1 ... not half ... so if you are going completely off of what they call the connection ... you are getting more than what think you are.

Also, if you think that a symmetrical connection is standard ... you are mistaken. Most ISP's offer a lot less upload than that just to counteract all of the Kazaa losers and other people that hog up all of their bandwidth and ruin any carefully planned oversubscription ratios.

If you desire so much more upload then you can pay the $700+ a month for a T1 line that gives you a 3rd more download speed and will match it with upload ...

I think you should be PRAISING Cable One for getting up the balls to attempt to give people like you and me broadband in small little towns where there is such a high probability of losing money. If you don't like Cable One then switch to satellite and pay MORE for less speed since it is most likely you're only other option.

brandon
Some truth included in this post.
Premium Member
join:2003-03-31
Ocean Springs, MS

brandon

Premium Member

Re: You should be greatful to even HAVE broadband

What you're missing here is that if they were going to do a "half T1" package, then they should make it 768/768 or similar. That is a half-T1. Sure, they're giving him nearly 2/3 on the download, but he's only getting half of what he should on upload. They could acceptably call it a 1mbit package, or even go so far as to say "half-T1 download speeds." But almost ALL people who actually buy a REAL T1 buy it for upload bandwidth just as much as download bandwidth. And for them to call a third of a T1's upload bandwidth a "Full T1" IS a bit overzealous.

I'm sure he would have said nothing if they just had "1mbit/256k" advertised on the site. It's the T1 comparisons that are pushing it with such lacking upload. But you are right about one thing, CableOne does go out into the rural areas where it is quite a daring investment--oh wait, I'm in a rural area served by CableOne and can't get high speed internet...meh.