Review by mjscnb Location: La Plata, Macon, MO, USA Cost: $40 per month (6 month contract) Install: about 4 days Pretty Fast, Reliable Fair Access Policy Good Value

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

Coming From a area where there was only a slow DSL (1.5 Mbps) for a higher price, I think this is great. Install was fast, and I have actually ran consistently over my advertised speed. Only downside is the Fair Access Policy, but I have never even gotten to 1/2 of the threshold yet. Overall, a great buy.

Update: I just upgraded to the premium package and it is consistently faster that those advertised speeds as well. I am very impressed with this ISP!

your comment..

Review by daniel717 Location: Columbus, Lowndes, MS, USA Cost: $53 per month Fast and reliable-Plan allows you to furnish cable modem Slows down in evening when people get home from work and school Needs to be DOCSIS 3.0 but worlds better than AT&T

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

I had AT&T since 2002 but finally gave up on them after catching them throttling my service from 6 mb service to 3 mb then below 1 mb. Every time I came home from my job being out of state I would have to call them about slow service because of the speed issues and then my 6 mb service started going below 1 meg they then sent out a service tech and he said it was because of the main office profile was changed and they were restricting the service from there. He made some phone calls and told them they should have caught that before he came on the service call and told they the dslam box was on my property, and told me I had fiber to that hub, and not to put me on a noise profile. Since AT&T took over Bellsouth my pings had gone from 90 ms to 42 ms then after AT&T the pings were 130+ ms. That was the last straw and I ordered CableOne 10/1 mb plan and they had only one issue that affected the whole network but thats been fixed months ago. DSL is looking like dead tech and AT&T will never invest in Fiber to the home.

P.S. never complain to AT&T management like this guy did in one polite e-mail after asking for a early upgrade. »www.engadget.com/2010/06 ··· a-cease/

My speed tested: »www.speedtest.net/result ··· 8236.png

I now have the 50mb service everything looks good less than 24 hrs local office had the new speed activated for me. CableOne insisted that I sign a contract for the 50mb service for 1 year at $45 after one year price will go back to $53

»speedtest.net/result/129 ··· 2912.png

Pashune Caps stifle innovation Premium Member join:2006-04-14 Gautier, MS Pashune Premium Member 2010-Jun-5 8:21 am I made the switch 2 years ago Nice to see another CableOne customer. I switched because AT&T said they had no interest in upgrading my area so I could at least get 3 meg speeds here. I was stuck with 1.5 mbit that would lose sync/disconnect a lot in the summer and at first, would disconnect EVERYTIME it stormed. I spent almost 2 years trying to solve those problems. Add that with the fact I was sharing the bandwidth 2 other internet addicts; it doesn't work so well. I switched over to CableOne's 3 meg package then I upgraded to 5 meg. I don't regret any of it. Less downtime and a lot more speed. 2010-Jun-5 8:21 am: · hey mods ·

ted409 join:2011-02-08 Flagstaff, AZ ted409 Member 2011-Jul-28 12:26 am i was told they conducted a survey before they set 50 gigs i was told they conducted a survey before they set 50 gigs but know one excep this guy that answered the phone at the service center knows anything about it. now youve got the mouthpiece of cableone on here quoting statistics ie only 3 percent go over 50 gigs. its not hard to get there playing you tube music etc i got crewed out by c1s atty yesterday emerson yearwood 2 bad we werent in the same room is all i can say hes about the biggest jerk ive ever met . if only 3 percten go over 50 gigs why wont they give ya a 150 gig cap there the same bunch of jerks theyve alwayss been never will change 2011-Jul-28 12:26 am: · hey mods ·

your comment..

Review by bksmith5 Location: Fargo, Cass, ND, USA Cost: $45 per month (12 month contract) Install: about 1 days Reliable connection, decent speed Low 50GB/month data plan Send a Tweet to @CableONE or @CableONESupport for help, if needed

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

5/17/2011:
One weekend is all that it took for Cable ONE to send out an email to its employees stating that all customers who are under existing contracts can cancel the existing contract and sign new one for the new TriplePlay/DoublePlay/SinglePlay that includes the 50Mbps ISP service. I was really only wanting to -add- the 50Mbps service to my folks' plan, but this was an unexpected bonus since this will save my folks some money while they enjoy an improved set of services. Kudos to you for this one, Cable ONE. I definitely feel much better about how things have turned out here.

5/13/2011:

This update is more one in response to recent mishandling by Cable ONE's Corporate call center. I'm knocking down my overall opinion of the company because of how they handled an inquiry by myself on my parents' behalf. I am appalled by how I was treated and cannot be supportive of a company that uses its contracts to punish its customers for wanting to switch their service levels while under contract.

See »UPDATED: Under An Old Contract with CO and want 50Mbps? for more information.

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4/11/2011:

50Mbps/2Mbps service is now available in Fargo, ND and it is simply awesome! No more throttling on this plan. Instead, CableOne has implemented a "Data Plan" (much like you'd find with a smartphone on any current cellular provider). The Data Plan is currently set to a limit of 50GB/month. If you download more than this amount, you are charged at a rate of $0.50/GB. I'm not a fan of this idea, but it's still an improvement over the original "cut your speed in half after you hit a certain threshold every day" plans. I can report back on the "damage done" to my monthly costs after I've had this for a month or two.

In the meantime, it's simply awesome to have a more modern ISP service to use!

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1/11/2011:

Nothing new to really report here other than my services have been online non-stop since I signed up a couple of months ago. I'm still quite happy with the service, as it is and am looking forward to if/when the DOCSIS 3.0 upgrades are finally completed!

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Original Review:

About 2 years ago, I signed up for a business ISP connection from CableOne. That was not a good experience because of a lot of misinformation coming from the local CableOne office. I'd signed up for a specific tier with the understanding that by paying for a business line, I wouldn't be subject to throttling (measurement periods that result in bandwidth reduction after a specified download amount has been exceeded). I hit that limit and was throttled the very first day -- I was admittedly trying to hit the supposed limit to see who was right and who was wrong (local vs corporate). Local management lost and I moved over to Qwest as a result.

Here we are a couple years later and Netflix is booming! I found that with Qwest's 7Mbps DSL service, I couldn't count on a continuous 5Mbps download speed to maintain an HD streaming signal. As a result, I looked back at CableOne's offering and found that they offer a 12Mbps/1.5Mbps service which, if the threshold is hit, will cause the speeds to be cut to 6Mbps/750Kbps -- not too far off from the 7Mbps/796Kbps service that I had with Qwest. The 12Mbps/1.5Mbps service has a daily threshold of approximately 11GB. I haven't hit it yet, thankfully.

Ping times have been pretty solid, the connection has been reliable and Netflix has been running quite well since the switch. It's hard for me to believe it, but I am here to recommend CableOne service to anyone who goes into it with their eyes wide open (meaning: Do your homework and consider how much you'll use the service before you sign up for an "affordable" plan.) Is CableOne the best-ever ISP - Nah. Are they the best that I can get in my area - yep.

In short: I have been pleasantly surprised by the service that I've received this time around. Well done, CableONE. Now finish up that DOCSIS 3.0 rollout and bump the tiers around some more, eh?

your comment..

Review by rtazz1 Location: Friendship, Crockett, TN, USA Cost: $114 per month Install: about 1 days service is up most of the time like 99% Customer call center takes too long The only real choice around here. DSL is availible but slooooow, Looking forward to better speeds

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

the wait for the install killed me but i had to wait. the installer had a limited knowage of the way the internet worked, about four weeks into the service my modem craped out, i called it in and told them when they sent the service tech out he should bring a modem with him.well when he showed up i asked him if he brought a modem he hadn't. so after about an hour of line checks and a few trips in and out of the house he told me he had to go back to the office and get a modem (dang didnt i tell em to bring 1) he returned and all has been well since. oh did i mention im a half hour away from the office haha!

Yeah DOCSIS 3 now Today I checked my modem stats and found that we are now DOCSIS 3 see the attachment. I hope for better speeds soon!! When it happens I will update this post. I am currently on the 10MB/1MB package with digital tv with dvr.

I have owned my own modems for years, only rented theirs for about 6 months at the beginning of the contract which has since expired like 4 years ago.I switched my modem about 6 months ago to get ready for DOCSIS 3 I am using a Motorola 6120. While I was concerned about the high power on the upload side at first by all the techs for them say it is fine and that this modem will show higher readings than the 5120. I haven't had any issues with it.

Attachments:

tasmithe join:2002-09-16 Graham, NC tasmithe Member 2004-Jun-25 7:37 am $98??!!??!! $98 for high speed internet??!!??!!??!! 2004-Jun-25 7:37 am: · hey mods ·
	Venum4 join:2003-12-30 Nacogdoches, TX Venum4 Member 2004-Jun-26 4:40 pm Re: $98??!!??!! Yeah for reals, what the hell are you thinkin? 2004-Jun-26 4:40 pm: · hey mods ·
	tspoonz join:2004-06-28 Rio Rancho, NM tspoonz to tasmithe Member 2004-Jun-28 8:15 am to tasmithe 98.00 for cable tv with hbo's plus internet with 1000 k modem 2004-Jun-28 8:15 am: · hey mods ·
Pashune Caps stifle innovation Premium Member join:2006-04-14 Gautier, MS Pashune Premium Member 2011-Mar-5 12:39 am Wow... I can't believe you haven't had any trouble with those stats. I seriously hope they're far from accurate because ALL of them are out of spec for any cable modem setup; D3 is even more sensitive to weaker signals/noise. Most modems eventually start to disconnect lower than -15 db and any SNR below 35 will possibly inhibit some packet loss , and if it's below 30, you'll no doubt have packet loss no matter what unless you don't download much anything. Upstream is out of spec too. Most modems can't 'shout' higher than 55 dbmv; good upstream levels are in the 40's; you'll generally want to stay below 50. That motorola modem is struggling to keep your connection up and running; might not last long with that upstream power either. The total correctable/uncorrectable codewords are also very high. I strongly suggest getting a tech out there; this issue IS fixable, but if you don't fix it, you'll no doubt start having problems somewhere along the line. I'll bet if you did a couple of pingtests at pingtest.net we'd see packet loss somewhere. Please don't take this post the wrong way, but the tech/installer just fed you a bunch of 'baloney'. Just trying to help you out. tl,dr: Those stats are VERY bad. 2011-Mar-5 12:39 am: · hey mods ·
	rtazz1 Rtazz join:2001-05-02 Fulton, KY rtazz1 Member 2011-Mar-6 7:00 pm Re: Wow... Pashune, Thanks I thought they looked off as well. I will try to get a tech out her tomorrow. Last time I called about modem stats they fed me a huge line of bull about those were acceptable. 2011-Mar-6 7:00 pm: · hey mods ·
		Pashune Caps stifle innovation Premium Member join:2006-04-14 Gautier, MS Pashune Premium Member 2011-Mar-6 7:04 pm Re: Wow... No prob. Let us know how it works out! Though they may not offer to send out a tech if they think your line is in OK shape. 2011-Mar-6 7:04 pm: · hey mods ·
			rtazz1 Rtazz join:2001-05-02 Fulton, KY ·Charter rtazz1 Member 2011-Mar-6 7:31 pm Re: Wow... i removed the splitter at the modem and it got a bit better 2011-Mar-6 7:31 pm: · hey mods ·
				Pashune Caps stifle innovation Premium Member join:2006-04-14 Gautier, MS Pashune Premium Member 2011-Mar-6 7:36 pm Re: Wow... Most of those numbers are still out of spec but they're definitely better than before, particularly your SNR and power levels. Be careful when summer shows up though; those high temperatures can push your upstream power level up and your downstream power levels down further. If you can tolerate those levels for now, just leave it alone I suppose until a 'good' tech is willing to show up. 2011-Mar-6 7:36 pm: · hey mods ·
					rtazz1 Rtazz join:2001-05-02 Fulton, KY ·Charter rtazz1 Member 2011-Mar-8 6:47 pm Re: Wow... made an adjustmet at the cable box outside the house there was a three way splitter with two legs -7db and 1 leg -3.5 the modem was on one of the -7 legs and now it is on the -3.5 leg. 2011-Mar-8 6:47 pm: · hey mods ·
						Pashune Caps stifle innovation Premium Member join:2006-04-14 Gautier, MS Pashune Premium Member 2011-Mar-8 8:19 pm Re: Wow... Looking better. - Your SNR is definitely tolerable now, though still somewhat low - The downstream power levels are within minimum range, but again, tolerable - The upstream is still iffy, but if you're not getting any packet loss and you're receiving the speeds you pay for, don't worry about it. Basically what I'm saying is if everything's working okay as far as speeds, packet loss, disconnects, etc. goes, don't worry about your line. But if problems do arise in the future, have the line checked out again. 2011-Mar-8 8:19 pm: · hey mods ·
							rtazz1 Rtazz join:2001-05-02 Fulton, KY ·Charter rtazz1 Member 2011-Mar-10 6:23 pm Re: Wow... Cable tech just left these are the stats after he found the fault 2011-Mar-10 6:23 pm: · hey mods ·
								Pashune Caps stifle innovation Premium Member join:2006-04-14 Gautier, MS Pashune Premium Member 2011-Mar-10 7:45 pm Re: Wow... Nice! Your downstream power levels are nearly perfect, your SNR is a little better, and though your upstream power is still high, your stats do look better overall. 2011-Mar-10 7:45 pm: · hey mods ·
									rtazz1 Rtazz join:2001-05-02 Fulton, KY ·Charter rtazz1 Member 2011-Mar-18 11:24 pm Re: Wow... stats have improved a bit more, keep this up then perhaps it will be perfect soon. 2011-Mar-18 11:24 pm: · hey mods ·
bksmith5 Tagging along Premium Member join:2001-04-07 Charlotte, NC bksmith5 Premium Member 2011-Apr-22 2:38 pm Out of curiousity.. You list $114/month - is that the total cost for "all" services that you receive from CableONE or did you sign up for a "Business Tier" Internet connection? Also - have your modem's stats improved enough that you have a consistent/usable connection? Thanks! 2011-Apr-22 2:38 pm: · hey mods ·
	rtazz1 Rtazz join:2001-05-02 Fulton, KY rtazz1 Member 2011-Apr-30 9:46 pm Re: Out of curiousity.. I have the Basic plus Digital plan with DVR and 10/1 Internet actually the price went up since I posted that rate. my monthly bill is around 140.00 2011-Apr-30 9:46 pm: · hey mods ·
		bksmith5 Tagging along Premium Member join:2001-04-07 Charlotte, NC bksmith5 Premium Member 2011-Apr-30 10:39 pm Re: Out of curiousity.. Ugh. I'm sorry to hear that the rates were so aggressively increased. My wife and I decided to abandon commercial television (short of an antenna) over a year and a half ago. We don't miss that bill. To "make up" for the 'lost' services, we pay for Netflix at ~$12/month, which includes the Blu-Ray rental option. We primarily use it to stream movies and TV shows. Otherwise, there's Hulu Plus and Amazon's Digital Downloads to make up the differences as well. Anyway - if you've not checked out the Cable ONE forum here on DSLReports, I do recommend that you check it out. There have been some changes in their system for some of the footprint -- which would be the DOCSIS 3.0 service has been rolled out in "test markets". »Sparklight 2011-Apr-30 10:39 pm: · hey mods ·
your comment..

Review by stevenpearce882 Location: Joplin, Jasper, MO, USA Cost: $103 per month Install: about 1 days Reliable,Fast connection, T.V. service is pretty good, Local tech suppport The price point could be a little better, $53 for 10/1 internet & $50 for standard cable Great company, Great local tech support, plus same day service on repairs (Guaranteed)

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

I have CableONE.. I have their premium internet which is 10 megabytes download and 1 megabyte upload with a 5 GB 12 hour period cap. Which means from 12 pm - 12 am you have 5GB you can download and upload total combined otherwise your speed is throttled to 5 megabytes download and 512 kilobytes upload till after midnight then the usage meter resets. I also have their standard cable which is 60 analog channels and 52 digital channels. They do have a Ultra tier which is an extra $24 per month which gives you 12 megabytes download and 1.5 megabytes upload with PowerBoost. I have never hit the usage cap within the time frame given so I never have to worry, not to say that I don't download a lot because I do, but I make sure to check my bandwidth meter at cableone.net every now and then throughout the day.. Overall this company is a great company and I would recommend them to anyone, I don't why people always want to bash them and never want to say anything positive...

Pashune Caps stifle innovation Premium Member join:2006-04-14 Gautier, MS Pashune Premium Member 2010-Jul-18 4:13 pm Great service here too... Aside from a few outages here and there, works great here on the gulf coast of MS. 2010-Jul-18 4:13 pm: · hey mods ·

your comment..

Review by brosetti Location: Biloxi, Harrison, MS, USA Cost: $32 per month (month by month) Install: about 1 days Faster and more reliable than BellSouth DSL (in my area) Throttles speed when bandwidth limit exceeded Recommended. Works great (at least, in my area)!

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

Originally I posted the following:

"I had BellSouth DSL for years. Began experiencing constant connection problems and poor speed which BellSouth (AT&T) was unable to correct."

If AT&T could have corrected my static problem, I probably would still be with them. Instead, I switched to CableOne.

Since that time I have continued using CableOne (5MB). I remain satisfied with the service. I am provided with a consistent and reliable connection (something AT&T was unable to provide). No problems with ordering or installation.

My only complaint is the bandwidth throttling.

areoh join:2001-11-10 Kansas City, MO areoh Member 2008-Jun-2 1:06 pm One day ownership. We hope you'll consider updating this review later on in the year as you've only had ONE DAY of ownership. Jumpin' the gun just a little, IMO. 2008-Jun-2 1:06 pm: · hey mods ·

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Review by mjs585 Location: La Plata, Macon, MO, USA Cost: $49 per month (12 month contract) Install: about 7 days Have never lost service Expensive overall a good ISP

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

This is overall a good isp. I have never lost service. However I do believe that I do pay too much for what I get. I am on the premium plan, however. I have never lost service and run about what I am supposed to get: 10m/1m. I will update this review as conditions warrant.

your comment..

Review by Neoknight Location: Sioux City, Woodbury, IA, USA Cost: $55 per month Install: about 3 days Hardly Any Disconnections Tech Support Needs Better Techs Overall, Pretty Good

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

Overall i am very satisfied with the quality of the internet service itself. The quality of the tech support department is another thing entirely. I swear some of the techies there don't know the difference between Ethernet and USB.

Gertie2u2 join:2006-02-13 Denison, TX Gertie2u2 Member 2006-Feb-14 12:35 pm How can you say it is 80% value? How can you say it's 80% value when you never really get what you paid for? 2006-Feb-14 12:35 pm: · hey mods ·

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Review by jmstoddard Location: Idaho Falls, Bonneville, ID, USA Cost: $80 per month Install: about 1 days Speeds well above quoted even during peak usage hours A little pricey, no HD PPV Awesome, company has come a long way since my last trip down CableOne Lane.

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

CableOne tech showed up yesterday (1 day install), i ordered tv, and internet. I subscribed to the 8m service and 2 hddvrs, with their digital package etc. Both the hd-dvr boxes were motorolas, as well as the cable modem (which was significantly smaller than when I last had the service years ago)

Switchover from my old dsl was a snap, removed the pppoe settings from my Linksys, and plugged it in, everything else was automatic. The installer was great, install was honestly a total of about 45 mins, mostly because I did all of the home theater connections myself (and very quick too, switching them out from my old Directv hd box)

On average, I am getting about 8.4Mbps download and about 605 upload, the last one done 5 mins ago at 8pm MTN time, and my ping times are about 40ms quicker than my old 7m Qwest dsl, I beleive because my first hop is a 10 min drive, not 5 hours...

Overall, very happy with the new service, channel listings are taking a while to get used to, but very happy.

Pashune Caps stifle innovation Premium Member join:2006-04-14 Gautier, MS Pashune Premium Member 2008-Sep-4 1:53 pm Hmm. Your pings are faster because Qwest DSL places all of its users on an interleave/noise profile, which is a method of keeping your DSL line as error/noise free as possible. However, I can't blame you for switching. It would get on my nerves after a while, lol. 2008-Sep-4 1:53 pm: · hey mods ·

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Review by mkt624 Location: Ardmore, Carter, OK, USA Cost: $39 per month Get advertised speed. Bad support line Better speeds than AT&T DSL that I used to have.

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

I used to have SWBell DSL for about 6yrs but could never get the speeds that I was paying for. I decided to try Cable One since they are the only other broadband service available & have had ok service from them. DSL was more reliable but not getting half the speed that I am getting now.

zuell331 @qwest.net zuell331 Anon 2008-Jul-9 1:18 pm :\ have fun being throtteled @ 500kb when you break the daily cap. taken from the cableone site A "Residential" customer getting extended speeds who consumes 1,347 MB of download bandwidth during the measurement period will automatically change provisioning to Standard Speeds until midnight of that day. 2008-Jul-9 1:18 pm: · hey mods ·
cabledog @cableone.net cabledog Anon 2008-Jul-9 4:00 pm CableOne Not exactly true, standard speeds are 1500kb download, not 500k so if he does get throttled its not all that bad. 2008-Jul-9 4:00 pm: · hey mods ·
	mkt624 join:2000-11-09 Ardmore, OK mkt624 Member 2008-Jul-9 5:08 pm Re: CableOne if I do happen to get throttled I will still have better speeds than I had with DSL. 2008-Jul-9 5:08 pm: · hey mods ·
msmr join:2008-06-28 Sioux City, IA msmr Member 2008-Jul-12 10:18 pm capped speeds STILL faster than DSL speeds. this is exactly true. I get 300KB downloads when I am throttled, when I usualy get about 650KB downloads when I am uncapped. This is STILL better than the 1.5MB DSL i used to have. Your logic is flawed sir. 2008-Jul-12 10:18 pm: · hey mods ·
your comment..