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Review by albertds See Profile

  • Location: Gautier, Jackson, MS, USA
  • Cost: $63 per month
  • Install: about 1 days
Ready to go
None
Great Speed....cost is OK
Pre Sales information:
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Value for money:

From the time I called till I was online was maybe 15 minutes, but it took me a bit longer to get my network all set up. I was amazed at the speed....I subscribed to the 3000/300 and after tweaking my mtu and rwin numbers, I went to dslreports and measured my speed on Speedeasy's speedometer and was amazed at getting 2839/279 or a download transfer rate of 354.9 KB/sec and it does measure out to that.

I previously had BellSouth Fast Access 3000 and never got over 1400 kbps.

I am extremely happy so far with Cableone. If my connectivity is as good as it was with BellSouth, I will stay happy.

11 May 2007
Cableone Rocks...

Download Speed: 5169 kbps (646.1 KB/sec transfer rate)
Upload Speed: 477 kbps (59.6 KB/sec transfer rate)

was my latest reading and I have had that consistent for around 10 months. I would absolutly never go back to dsl.....

15 August 2007
For the past month, my service has really rocked....My latest reading taken just a few minutes ago was as follows:

Last Result:
Download Speed: 8308 kbps (1038.5 KB/sec transfer rate)
Upload Speed: 550 kbps (68.8 KB/sec transfer rate)
I have been getting this consistently for about a month. sometimes it is over 1000kbps.

Alll I can say is the service here on the gulf coast is fantastic!!!

AS of Gautier, MS

------------------------------------------------------

27 June 2008

My download speed constantly and reliably downloads at 8800+ daily and nightly.
Cableone is a fantastic isp and the service, when u need it, is great. The people are so friendly, capable and knowledgeable and will go the mile with u to make things right.
I am running an AARRIS Model TM502G cable modem that provides both internet and Cable Phone service.

Thank you CableOne.

member for 22.9 years, 97 visits, last login: 13.4 years ago
updated 15.7 years ago

jporter07
join:2004-03-22
Mobile, AL

jporter07

Member

CableOne

Yeah they are great in our area!

OklahomaMan
@slb.com

OklahomaMan

Anon

Sure its great...

but wait until you transfer a large file. Those speeds may be fast but as far as downloading a game demo, a movie or tv show from the internet - depending on what size it is. CableONE will throttle back your download speeds. Essentially ripping you off until mid-night. I strongly urge you cancel and switch to another provider without the lame acceptable use policy as what CableONE now stands by.
albertds
join:2001-04-26
Gautier, MS

albertds

Member

Great...........

Well u r so wrong about starting off fast and slowing down....
My last speed check just a few mins ago......

Download Speed: 8825 kbps (1103.1 KB/sec transfer rate)
Upload Speed: 551 kbps (68.9 KB/sec transfer rate)

Cableone at it's best in Pascagoula/Gautier Mississippi.

try downloading at 1103 and see that sucker move........It is so fun watching a 50 meg file download......

Review by PolarBear03 See Profile

  • Location: Clarkston, Asotin, WA, USA
  • Cost: $56 per month
  • Install: about 14 days
No downtime in 9 months.
They throttle if you download over a 1GB, but only between 12:00 and 00:00.
Great service, great value!
Pre Sales information:
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Took a little while for the install, but I ordered it a week before I moved in anyway, so I didn't have to wait that long.

I currently pay for the 4000/400 service, and every speed test I have run says I get 5600 down and over 500 up. Can't complain about that! I don't know what my latency is (I don't game), but I have never had a problem with my Vonage service or T-Mobile @home service over it, so obviously the latency isn't a problem.

About a week after install, I got up in the morning and the modem wouldn't sync, and nothing I tried helped. I called at 10am, and they said someone would be out to look at it by 5pm, the SAME DAY! A tech came out, quickly deduced that the problem was not on my end, climbed the pole, and replaced a faulty connection on the tap. No charge to me.

Also, the staff that answer the phone at the local office are always really nice.

My other options in this area are Qwest DSL and Clearwire. Since I already had Vonage, I had no need for Qwest to force a landline on me. And since I am not a millionaire, I would have had to sign a 2 year contract with Clearwire - yeah right!

Modem is a Moto SB5100. Install was easy - since I was still moving in, I just had the tech hook it up to the only live outlet in the house to my laptop, then later on I installed an outlet where I wanted it (I used to be a DirecTV installer, so I know how to run RG6).

UPDATE 05JUN2008:

Haven't noticed an outage in 9 months. Have had to reset the modem twice in 9 months (that's awesome!). I get exactly the speeds advertised (10-25% higher on the upload).

They DO throttle, but only between the hours of 12:00 and 00:00, and only if you download over 1GB during those hours, so I can't even complain about that. I just turn Azureus on when I go to bed, and off when I get up in the morn.

I would like faster upload speeds, as I think CableOne has the lowest upload speeds of any cable ISP in the nation. Paying $100 for the SOHO option just to get decent uploads isn't worth it.

Overall, however, I am still satisfied with the service.

member for 19.2 years, 1269 visits, last login: 14.4 years ago
updated 15.8 years ago


Review by Mercurybird See Profile

  • Location: Nash, Bowie, TX, USA
  • Cost: $29 per month
Smooth, uninterupted service. Rock solid and reliable. No hicups.
I have no complaints.
I'm sticking with them. They are trying hard to be the best here in the Texarkana area.
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I ordered 3000/300 for $29.95 a month.

The order process was great in light of my own foot dragging. I didn't want the cable on the outside of the house we're renting. Neither did our landlord. So I told them I wanted it in the attic, dropped in each room, down the wall. But I didn't want to pay an additional installation fee for that. So they told me to calculate how much cable, and how many splitters, etc. I would need. Then I could call them and they would get it all together for me, for free.

They did just that. I figured 150', and they cut me 160'. I had 10' of cable left when I got it run. Then a guy came out promptly and terminated and tested everything. I asked him to give the modem a direct run from the pole. But no luck. So I asked him to send the first split to the modem and then the TVs. Then bitta-bing-bitta-boom I was online. It just took me a while to get off of my butt and get the cable run. I cut the 10' leftover piece in two and asked him to terminate them for me, and he did.

All my modem responses are in spec. They also offer up to 5mb here. What's good about that is there are no slowdowns reported with that speed. So I'm not worried about slowdowns with my 3mb. I had asked them about that because I had always heard about the so called "up to" the advertised speed with cable. But I haven't noticed any slowdowns here.

Before getting cable I had ADSL 1.5/512. What I have now is consistently twice that in surfing and in downloads. We're happy campers.

I had bought a Motorola SB5120 to use with their service. I have it hooked to a DLink DI-704P router. I'm not certain but I think it is DynamicIP.

The one thing I was bummed about, and it isn't their fault, is that my Smoothwall system will not work with it. It should work no different than it did with ADSL, but... The modem works, and the connectibility is there. But Cableone can't see who I am. So I took ole Smoothie out of the mix. It's just as well, I wanted a new motherboard anyway, so I bought a DFI LANparty UT nF3 250Gb. It has the Nvidia hardware firewall built-in. Hopefully I won't have the same trouble with that hardware firewall. I'll let you know here.

The reason for my less than perfect score on the tech support was because I thought they should have been able to help me with the Smoothwall problem. But maybe they had never heard of it. So they told me to contact the Smoothwall people. So I thought that was reasonable.

==============================

Okay, October 30th... Smoothwall is now working flawlessly with the modem/router CableOne.net setup. Speed results are excellent. No problems still.

==============================

Okay, September 28th... This is a late long time in coming update. I pulled the Smoothwall system and installed the NVidia motherboard. The hardware firewall is playing nice with the cable modem.

I also asked them if they were planning any local speed upgrades, because Windstream DSL in our area is upgrading their customers to 6mbits. They sent me back the canned answer of "Due to the nature of your question it would be better if you called our tech support line". I just blew it off, you know, you get what you get. Why fight it? Two days later I noticed a big jump in speed. Sure enough, they upgraded me to 5000/500. Now how about that?!

Like I said- they're working hard to be the best in our area. Why didn't they bump me up to 6mbits you ask? The highest speed they offer is 5 mbits. So they probably don't have anything faster yet. You will notice that I was originally getting the 3000/300 for $29.00. Normally the $29.00 only gets you the 1.5mbits speed. But because I got it with a bundle they kicked in the 3000/300. Well now they've bumped me up to 5000/500. And still no increase on the cost.

So I'm telling you all this to let you know that CableOne is working hard in my area to be the best they can. I know you know that CableOne is a big company with regional offices. But how well they perform for you comes down to the local office in your area. Well, let me say that I don't at all know who controls the speed- local or the home office. But I can certainly vouch for what I've seen.

This message was written by Mercurybird not CableOne. Just PM me and ask if you doubt it.

member for 19.7 years, 4222 visits, last login: 38 days ago
updated 15.8 years ago


jadaken
@cableone.net

jadaken

Anon

to much signal is bad for the modem

trust me i do the installs here in Odessa some times the signal from the tap is so high and it causes your upstream to not be in the optimal zone.... if your tap out side is an 18 value tap add 20 on to it to make 38... now take in the loss over the length and add that so rg6 looses what 4db over 100 ft so add that and thats 42..... that is the minimal on upstream and the max optimal is 52. so you can stick in a 4 way splitter for your tvs thats 7db and a dc 6 for you modem one side is 1 db loss and the other side is 6 db loss making your modem have an upstream of 48 and the tvs are left with what ever signal that is left over... 45/35 is what out system is here and we want 0db at the wall plate.. so 18 tap losses 18 on the high and the low end of the spectrum. and then going thou the splitters losses the amount on the splitter and the the cable loss.. it really does matter wither you have the line straight to the pole or thru a splitter so don't think that its like dsl that if your line is the shortest and the only going to the ally or circuit box it will be faster..... the speeds are all controlled by what you pay for and its easy to change when you upgrade speed its a click and a reboot on our side...

if you increase signal you decrease upstream if you loose signal you add upstream if you can check out your signal readings on you surfboard at 192.168.100.1 under signal and post what you have....

Review by jadaken See Profile

  • Location: Odessa, Ector, TX, USA
  • Cost Contract price not specified.
fast and alway working great plus i get it free
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this is some great stuff

member for 16.4 years, 5 visits, last login: 14.2 years ago
lodged 15.9 years ago







Review by cre8vcon See Profile

  • Location: Meridian, Ada, ID, USA
  • Cost Contract price not specified.
Outstanding English speaking internet tech support from Pheonix AZ
Customer phone service sucks big time.
They are still eating cake instead of listening. Dont believe tv add.
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Dont have any other options but couldnt really complain about internet service.
Billing, and local phone support are a bunch of idiots. Drool out of corner of mouth type.
Tried phone service for 1 week and got an outragious bill. $29.95 turned into $48.
You are required to use their phone/internet modem. No other choice for $6.00 month
Cancelled phone and cable tv after going round and round with everyone but God,but still have internet with my modem for $53 for 5 meg.

When they are good. They are very, very gooooood.
When they are bad, they are very, very baaaadddd.

Now using Direct TV Dish for TV and find it superior so far.

member for 21.7 years, 49 visits, last login: 14.8 years ago
lodged 16.1 years ago


Review by mwendler See Profile

  • Location: Twin Falls, Twin Falls, ID, USA
  • Cost: $31 per month (6 month contract)
Fast Downloads and Good Connection!
The bandwith cap is ridiculous!!!
Good for casual users, but if you have a lot of data to send, not for you!
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I have had no problems with the connectivity of this service. I have had a problem with my advertised speed and with the bandwidth caps. My advertised speed was 3Mbps and I am somehow on a 1.5Mbps plan! Calls to the local office have yielded no help or results other than false promises. Also, if you are transferring even moderate amounts of data over the internet you will quickly hit the cap set by CableOne. This effectively cuts your speed to half of what is advertised. My advertised speed - 3.0Mbps; my actual speed - 1.5Mbps; my speed when capped - .8Mbps. As you can see, you are quickly losing speed and not anywhere where you were initially promised.

member for 16.7 years, 1 visits, last login: 16.3 years ago
updated 16.3 years ago

cableonewtx
join:2005-01-11
Odessa, TX

cableonewtx

Member

re: Capping

Your speeds will be dropped until midnight. Read the AUP.
Less than probably 25 percent of users are those that over utilize the bandwidth by P2P processes, heavy uploads...etc. However, if you're one that wants less "capping", more bandwidth, etc...then it is available at a price increase.
Odd that I hear very few complaints from users here. In fact, I make it a point to keep in touch with my high end residential & commercial users. I constantly check in with them to see if they are having problems, and get very few complaints. What I have found, however, is that no matter what...you can't make some people happy, even if they got 40mbps for $10 a month. They would still complain about something. I could post what the speeds and costs were about 7 years ago. How about 384k down for 29.95...etc?
Speeds will increase in time.
And, those that are NOT running high end usage programming, but continue to complain about problems...have you considered visiting with supervisors at the offices, or getting a field tech out to do speed tests? Have you checked the speed tests at myaccount.cableone.net, which give an accurate read to the local office and then from there to the servers? Don't believe all the speedtests you try. Try multiple ones, try the first hop, and always remember that some sites are slow because of their usage at the time of testing.

areoh
join:2001-11-10
Kansas City, MO

areoh

Member

Re: re: Capping

Perhaps YOU can explain to me why I was getting worse performance on the SOHO plan vs the Res Pro plan. I'd gladly switch back if CableONE can provide the "data priority" and proper, consistent, advertised speeds on the SOHO tier.

Wish we had someone like you in our area who would keep in touch with the "high end" customers.

See »Difference between residential and business service

Review by brandon See Profile

  • Location: Hurley, Jackson, MS, USA
  • Cost: $67 per month
  • Install: about 6 days
Crystal clear HD, free HD/DVR with digital TV package.
Advertised at $59, actually pay $67 after unfees
Features worth the money.
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After my year contract with DirecTV was up, I swapped over to CableOne for Cable TV. I don't have their internet service--too pricey for what you get compared with SAFA from Bellsouth. The tech missed the first installation appointment, but when I called the next day to mention it, they really attempted to make it right. Normally they have an 8-12/1-5 window, but I told them that I wouldn't be home until 4:30 since I had taken off work the day before. So they scheduled a tech to come at 5pm, which was really nice, and they also took $20 off of my bill--all I had asked for was a reschedule date. I was very pleased with the response to the missed appointment.

The tech was on time and gave me a free HD/DVR, so I get locals in HD. One of my biggest complaints when I dropped DirecTV was that there were no locals and no opportunity to get them in the forseeable future. Now I get them in crystal clear HD. I had originally enjoyed DirecTV because they had Comedy Central and CableOne didn't carry it, but now that they do, the choice was easy. More features, and after swapping to VoIP, I was paying just about the same as I was with Bellsouth/DirecTV. Happy with the service so far.

member for 21 years, 5762 visits, last login: a few hours ago
lodged 16.4 years ago


Review by Tattoo Bob4 See Profile

  • Location: Denison, Grayson, TX, USA
  • Cost: $63 per month
Good speeds up and down
Still the best for the money
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No complaints so far.

member for 23.2 years, 896 visits, last login: 13 years ago
updated 16.5 years ago







Review by jstar See Profile

  • Location: Biloxi, Harrison, MS, USA
  • Cost: $63 per month
  • Install: about 3 days
fast speed better than advertised
none yet
worth the money
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Its a great servervice the speed i was quoted was 8meg down and im getting nearly 8.5meg down fast i like cable one of biloxi ms

member for 23 years, 246 visits, last login: 10.7 years ago
lodged 16.5 years ago







Review by mcwriter007 See Profile

  • Location: Chino Valley, Yavapai, AZ, USA
  • Cost: $29 per month
  • Install: about 2 days
Line speed, availability, installation and technical support
occasional modem/router miscommunications
Worth the money, considering the competition in this area
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I don't really understand all the bad press Cableone gets. I have used their internet service at three different addresses in the central Arizona area and have always gotten the speed I was promised, with almost zero interruptions and more than decent technical support when I needed it. But I do have networking experience so I can usually troubleshoot my own issues. I think a lot of the problems people here describe can be attributed to their own lack of technical experience and patience. In addition, highly active users - read, gamers - b*tch about their line speed no matter what they get. They need to build high speed networks in their homes to maximize the provided speed, or get a T-1 and stop complaining. Nobody promises eleven megabits.

member for 16.5 years, 3 visits, last login: 16.5 years ago
lodged 16.5 years ago