how-to block ads
|
»next review in page
Review by forrejes11 
Posted: 177 days ago
member for 177 days, 0 visits, last login: 177 days ago
 Texarkana,Bowie,TX
 $50 per month (6 month contract)
 "It's better than nothing"
 "Constant Disconnects, Horrible customer service, slow speeds"
 "I wish I could get anything else than this service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Wow... just, wow... When I moved here to Texarkana from Ft. Worth I was used to the speedy internet I had with AT&T DSL, so imagine to my disdain when I found out not only that I couldn't get DSL in my apartment but the only choices I had where dial-up or Cable ONE.
I thought, alright cable might not be too bad, and ANYTHING is better than dial-up, so what the heck I'll try it out. Boy did Cable ONE change my mind on cable service forever.
First strike: I ordered my service over the phone and had to argue whether or not I could in fact, even get it in my apartment with about 3 different people on supposed different levels of management with two saying no, and the manager of the two saying yes. I just chalked it up to a bad day in the office and thought nothing of it.
First and ONLY good thing: A couple of days later I had a technician come out to set up my modem and the such and out of this whole experience he was the only joy I've gotten out of this company, he was friendly, courteous, and more than able of answering any question I had.
Second Strike: Two days later my internet shuts off, they claim "bad service today sorry!" 3 hours later my internet is turned back on.
After that point, my internet has been shut off 4 or more times a month, each time they claim "whoops, our bad!"
Third Strike: Accusing me of illegally downloading files... Now, I know pirating exists but I don't participate because being stuck in prison for "illegal downloading" just makes you everyone's personal plaything. That to me does not sound like fun. So after arguing with every single person who had the misfortune to disagree with me, I asked to talk to the person who made the claim, the problem? I HAD DOWNLOADED FAMILY FILMS FROM MY E-MAIL CLIENT AND THEY THOUGHT I HAD GOT SOMEONE TO SEND ME A MOVIE CALLED "FAMILY" MADE BY "FAITH TRIMEL". So they turned my connection back on and had the gall to warn me to "never do it again" and hung up on me.
In conclusion, (funny thing, my internet just shut off in the midst of this) I will never ever ever purchase Cable ONE's service ever again after I move, and suggest that before you think about getting Cable ONE, shop around for anything else.
Followup comments:  kcir60
Premium
join:2007-02-02
Fort Lauderdale, FL | Cable Bozo's What incredible bozo's. I think I would use dial up instead!!! | |
| | | |
| Forums » comments on review of CableOne |
 | »next review in page (previous review)
Review by rsbrown69
UPDATED: 184 days ago
member for 357 days, 23 visits, last login: 184 days ago
Boise,Ada,ID
$39 per month (6 month contract)
"Basic broadband package starts at 3MB/s"
"If you come anywhere near using your bandwidth THEY WILL THROTTLE YOUR CONNECTION"
"Since they don't give you what you pay for (unfair bandwidth caps) I don't recomend them"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
CableOne will throttle your connection, it is in their terms of use and I have experienced it and confirmed it with their tech support while it was being done to me because I wanted to watch a NetFlix Watch Now movie.
I started with Cable one because it appeared they had the best value package with an advertised 3MB/s download speed. What sales will not tell you is if you even come close to your advertised plan for any length of time they will "cap" your bandwidth at what they call their "standard rate" which is approximately half of your advertised plan or less. I noticed that every time I started watching a NetFlix watch now online the movie would pause and a message would come up and say that my connection had slowed down and they would adjust the quality to prevent more interruptions. At 3MB/s the bandwidth is good enough to watch the HD Watch Now from NetFlix. The problem is if you come anywhere near the advertised download speed they will immediately start throttling your connection and your playback will keep pausing intermittently while it tries to buffer more information. I had an idea about what was going on and called tech support to try and figure out why I could not watch a simple movie. After weeks of calling and monitoring my line both DSLReports and Cable one tech support said it must have just been unusual high usage by my neighbors that caused my connection to slow temporarily, CableOne denied having throttled my connection because I had not gone over their cap. I had not tried to watch too many movies online since then because of the poor performance and chalked it up to just having greedy neighbors or a weak connection although most bandwidth tests kept showing I had a good 3MB/s connection?? Well last night I finally caught them in the act, while watching another NetFlix Watch Now my connection slowed drastically, I called tech support and he said everything looked fine on their end, try connecting my player directly to the modem, after a few grumbles I did and I had a great connection again. Maybe it has been my router after all, unlikely but possible. I hang up and started watching again and after about 10 minutes my connection slows to a crawl and now my watch now is horribly grainy. I immediately call back and keep my player recalculating the bandwidth to make sure it is still happening when I get tech support online and he says "everything is fine, oh wait, I see what is happening" he said my connection was being defaulted to the slower speed and the system does it automatically to prevent bandwidth abuse. He said that the 3MB/s plan is not designed to watch movies online.I said it works just fine until their system cuts my speed down and he said the other plans are better for watching the movies online!!! What!!?? He is trying to sell me a more expensive plan right after admitting that they will not even let me use the bandwidth I am paying for in my current one!! NO, I said that is not fair at all or ethical, just provide me with the service I am paying for and if it isn't enough bandwidth or not fast enough for me then I will upgrade. Do not throttle my connection down and say I need to buy the next higher plan!! If they throttled my bill then maybe I wouldn't be as upset but they don't. It is not in the name of preserving bandwidth for my neighbors because they will gladly sell me a much higher bandwidth plan (they don't change the hardware) which would would impact them even more if that were the real issue. No, it is a poor marketing tool to try and convince the user their plan isn't good enough but in reality they are just shortchanging the unsuspecting user. I do not condone the practice of shortchanging a customer in the name of convincing the customer to purchase a more expensive service. Just because they claim to admit it in their terms of service somewhere doesn't make it right. I am canceling Cable one and searching for a provider who does not use the unethical practice! Any suggestions would be great, I am in the Eagle Idaho area. It may take a few lawsuits to correct this practice if that is the only provider in your area. they are advertising it and you are paying for it. Would you settle for only being allowed to use half an advertised Ipod capacity?
Followup comments: | Forums » comments on review of CableOne |
| »next review in page (previous review)
Review by Neoknight
UPDATED: 188 days ago
member for 3.8 years, 9 visits, last login: 188 days ago
Sioux City,Woodbury,IA
$55 per month
 about 3 days
"Hardly Any Disconnections"
"Tech Support Needs Better Techs"
"Overall, Pretty Good"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Overall i am very satisfied with the quality of the internet service itself. The quality of the tech support department is another thing entirely. I swear some of the techies there don't know the difference between Ethernet and USB.
Followup comments: | Forums » comments on review of CableOne |
| »next review in page (previous review)
Review by netengr
UPDATED: 189 days ago
member for 1.9 years, 37 visits, last login: 78 days ago
Sherman,Grayson,TX
$43 per month
"Business Office in my local area"
"Deceptive Advertising; Too many Service Disruptions"
"Don't advertise unlimited bandwidth then direct customer to Acceptable Use Policy for actual bandwidth policies."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
[Update]
CableOne service to my home seems to be better in the past 3-months. I have not performed any large file downloads in that period however. I am still steamed about the discontinuation of the News Server.
[Update]
There was no mention in the service description when I subscribed to CableOne Internet service that advised about bandwidth limitations at certain utilization thresholds. I only found this out when tech-support directed me to read the online Acceptable Use Policy. Why the heck wasn't this info included in my service contract?
The contract documents presented to me at the CableOne office indicated unlimited service for the 3Mbs/300Kbs service to which I subscribed. My service runs at less than half of the promised service level most of the time. I also have a very strong suspicion that CableOne is stepping on P2P traffic in addition to putting an overall bandwidth squeeze on customers.
[Update] CableOne ended Newsgroup services 31 December 2007. This action after recent fee increases may indicate financial problems at the company. Perhaps the better strategy would be a reduction in executive compensation and bonuses to match the companies declining service performance.
[Update] I must compliment CableOne Support. I worked with a CableOne Tech in activating a subscriber's system and found the Tech to be quite knowledgeable and professional. Despite this however the subscriber that I assisted had such limited OS knowledge that they were unable to effectively interact with the technician and requested my services. CableOne should consider investment in a "Remote Hands" service offering to provide remote system configuration, scheduled backups, anti-virus, etceteras. I am seeing many CableOne subscribers that could benefit from such a service. Why leave this money on the table...
[UPDATE]
After digging around on the CableOne site I finally found the "EULA". CableOne customer support was unable to tell me why the 'EULA" was not located with all the other CableOne legal documents.
The CableOne EULA provided more surprising information; information that was not in the original contract that I signed. I was also miffed by the omission of a posting date for the EULA by CableOne. My contract with CableOne promised 3.0 Mbs Download and 300 Kbs upload speed. Well... somewhere along the line CableOne decided to redefine the service offering with the addition of the terms Standard Speed and Extended Speed.
My original service contract for base rate Residential service promised 3.0 Mbs download and 300 Kbs upload with no mention of a "standard" or "extended" speed qualifier. The 3.0 MB download is now characterized as "extended speed" and 1.536 Mb download speed is now "standard speed" for the base rate Residential offering now called Residential Plus. Upload data rates have also been redefined, with 300 kbs now the "extended speed" and 150 kbs the "standard speed".
As it currently stands if you download more than 1.3 GB between 12 noon and midnight your available download bandwidth will be reduced from 3 Mbs to 1.5 Mbs until midnight the next day. Account suspension may also be imposed if repeated transgression occurs. The Business Threshold Limits have received a similar treatment.
CableOne also states in their EULA that they will discriminate against certain clases of traffic "in their sole judgment". This does not bode well for legitimate file-sharing applications for Residential Users or for Business users using VMware or similar applications.
CableOne ! Listen to your CUSTOMERS. Build out your infrastructure to give the customer what they are requesting; better value for their money, better service and a company responsive to their needs. Why is it that American companies fail to listen to the people paying their salaries. Included is an excerpt of the CableOne EULA covering Bandwidth, Data Storage and Other Limitations, below.
Bandwidth, Data Storage and Other Limitations
"The Cable One network is designed for typical usage by a computer user seated at his or her keyboard. Computer activity resulting in excessive or sustained bandwidth consumption such as from unattended computer activity may burden the network and such usage may be restricted. It is therefore essential that you comply with the current bandwidth, data throughput, file storage and other limitations on the Services. Users must ensure their activity does not improperly restrict, inhibit, or degrade any other user's use of the Services, nor represent (in the sole judgment of Cable One, Inc.) an unusually large burden on the network itself. In addition, users must ensure that their activity does not improperly restrict, inhibit, disrupt, degrade or impede Cable One, Inc.'s ability to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services. Cable One provisions all customers with up to at least Standard Speeds or higher. Nearly all customers will experience Extended Speeds and remain provisioned at that level. Customers who exceed threshold limits remain at Standard speeds during the enforcement period. The enforcement period begins mid-afternoon and continues until approximately midnight. For example: A "Residential" customer getting extended speeds who consumes 1,347 MB of download bandwidth during the measurement period will automatically change provisioning to Standard Speeds until midnight of that day. Cable One may, without notice, modify the speed, interrupt, or prohibit such data traffic. We also collect data on customer traffic pattern usage through the use of traffic management software. The analysis is provided as broad categories of usage and enables Cable One to modify, when necessary, the amount of bandwidth you have available for any general category of use if, in Cable One’s sole judgment, your bandwidth consumption is excessive generally or in any particular category. In addition, users must ensure that their activity does not improperly restrict, inhibit, disrupt, degrade or impede Cable One, Inc.'s ability to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services. Cable One residential or commercial customers may not resell, share, or otherwise distribute the Services or any portion thereof to any third party without the prior written consent of Cable One, Inc. For example, you cannot provide Internet access to others through a dial up connection, host shell accounts over the Internet, provide email or news service, send a news feed or redistribute Cable One Internet service via wireless network. The CableOne.Net residential service offering is a consumer product designed for your personal use of the Internet. For example, the service does not provide the type of security, upstream performance and total downstream throughput capability typically associated with commercial use. You may not run a server in connection with the CableOne.Net residential service, nor may you provide network services to others via the CableOne.Net residential service. The CableOne.Net residential service includes personal Web Space accounts for publishing personal Web pages. Examples of prohibited uses include, but are not limited to, running servers for mail (pop3 & smtp), http, https, ftp, irc, dhcp and multi-user interactive forums. "
Followup comments: 
cableone user
@cableone.net
| regards to p2p shaping and whatever They say they have bandwidth caps at 2 gigs a day until 12am-12pm which at that time, the service becomes unrestricted. In reality, they are just blocking p2p traffic, bittorrent especially. Programs like Blizzard's auto-updater for WoW, Xfire's download area (just to name a couple of programs that utilize bittorrent on a legitimate basis) will not work after the 2 gigs is used. My connection is continuously reset if I leave a bittorrent client running after the allowed cap. Irc resets, vent resets, etc...
I can however, still download at 400kb from any ftp or download site, such as Cnet. I hope that someone sues the **** out of them and they stop this bull****. | |
| 
Le Roy
Skillz
Premium
join:2002-05-03
Biloxi, MS
 ·AT&T Southeast
 ·CableOne
| Your just getting the bandwidth 2nd hand. What else do you expect? They have to buy the bandwidth they are selling to you from AT&T anyway. Just do a tracert to any place on the WWW (Google for example, or here) and see that the first hop outside of Cableone's "network" I don't think it's actually a backbone, is directly to AT&Ts. Go figure. | |
| brimulti
join:2006-12-18
Twin Falls, ID | Look at your Bill for Late Fees Take a look at your bill too. Bet there is a late fee calculated on there that shouldn't be. $2.95 on every bill whether they are late or not. | |
| cableonewtx
join:2005-01-11
Odessa, TX
| re: Newsgroups Financial difficulties are not true, especially when the parent company is the Washington Post.
Try the fact that there were less than 200 newsgroup users out of over 300,000 internet customers. The cost to keep the agreement with Supernews was probably too costly to keep it, based on number of users.
Besides, go spend 14 a month and subscribe directly to any of several newsgroups out there, and you will have a tremendously larger capability on newsgroups....if it's that important. | |
| netengr
join:2007-12-18
Sherman, TX
·CableOne
|  CableOne Service Activation
Setup with CableOne support went smoothly but took way to long. I don't need to follow a script for a simple service activation but the subscriber found it informative. They wanted to know how a normal person could be expected to activate service if the CableOne installer could not get it done with customer support. Well, I told them, that's what the "Geeks" are for. [Note: I am not a Geek] | |
| | | | |
| Forums » comments on review of CableOne |
| »next review in page (previous review)
Review by asemblR
Posted: 238 days ago
member for 6.9 years, 171 visits, last login: 7 days ago
Miami,Ottawa,OK
$153 per month
"none"
"bad ping and latency, high price"
"not worth the money"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The only only game in town for cable internet and cable TV. Really bad latency on the weekends and bad overall speed.
Followup comments: | Forums » comments on review of CableOne |
| »next review in page (previous review)
 Review by jimmyc65
UPDATED: 276 days ago
member for 8.4 years, 2201 visits, last login: 69 days ago
Brookhaven,Lincoln,MS
$125 per month (6 month contract)
about 1 days
"Good Speed, No Drops, And good Phone Service"
"With TV added its a little pricey"
"May drop TV service and keep Internet and Phone Service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Got fed up with BellSouth prices and incompetent tech support. Never got my 6 meg service right.
I seen several adds for CableOne internet and phone service, I talked with several people who had internet and later added the phone service and they had nothing but good things to say about the service. So I decided to bite the bullet and try the service.
The local office was great handling the switch over, I decided to change my number to one of the CO phone numbers and I love the service. Phone call quality is superior to BellSouth's by a mile. And all the horror stories I've heard about cable internet lag and slow down during peak hours have been just that stories. I've had no lag and no slow downs at all. I have the 5 meg down and the 500 up and I stay above those numbers all the time.
The install process was as painless as could be. The techs were great and new their stuff. I now live about 400 yards off the main road and they had to run a new service drop to me from the main road. The original drop was to small to carry all three services.
I have the Arris Touchstone Telephony Modem. The only complaint is that I can't "see" the modem stats unlike the modems from BellSouth. But I guess thats the only complaint I have with that.
Overall the only complaint I have is their channel lineup. It is not nearly as good as Directv or dishnetwork. I am gonna make the swap back to one of them in the near future.
Other than that I have no complaints and would recommend them to anyone here in the Brookhaven area if you can get them. As I said before phone call quality is much much much better than BellSouth.
UPDATE: 12/27/08
Well I guess its about time to update my review of Cable One and its services that I have in my home.
I have since dropped the phone service and use my cellphone for my all my phone calls. It is not because of the service I was receiving from Cable One, it is because OI am now back to working offshore and I am not at home enough to warrant having and paying for home phone service. The phone service was fantastic and I did not have any issues with the service or the price I was paying at the time.
I have continued to use their cable TV and internet service. I have not complaints whatever with the internet service. I no longer do a whole of downloading so the caps do not bother me. I do on occasion go over and get capped but its not a big deal. No drops or interruptions in service, and yes I check my logs when I am home.
My only complaint with the tv service portion is that I wished they carried more children s programming such as directv and dishnetwork does. But my child is getting older so I guess in a couple of yrs it will really be a moot point anyway.
So overall I am very well satisfied with the service I get from Cable One and would reccomend them to anyone.
Update: 2/28/09
Well I moved recently and kept my service with CableOne. My only complaint at this time is the coordination between me and the service dept. It took them several days to come out and run the necessary outlets for me. They promised between 1 and 5 pm but showed up around 6:30 that night. The lead tech Pat done a fantastic job but his helper half-assed his portion and they had to come back out and fix the stuff he done. Again at this point I as satisfied with the service and would recommend it to anyone.
Followup comments: cableonewtx
join:2005-01-11
Odessa, TX | re: Arris Try 192.168.100.1 for checking the ARRIS stats. | |
| coneyrabbit
join:2008-01-31
Anniston, AL
| Probable drop Cable due to Price Increase I noticed in June the BASIC cable goes from $33 a month to $50 a month. I think I will end up going with a dish and keeping their internet. I think they have some of the best internet in our area. AT&T might as well just have dialup out here, their network is so SLOW.... | |
| | | |
| Forums » comments on review of CableOne |
| »next review in page (previous review)
Review by Gem
UPDATED: 278 days ago
member for 4.2 years, 1781 visits, last login: 2 days ago
Pocatello,Bannock,ID
$45 per month
"Okay, but pricey."
"Still pricey but slower and less reliable than before - periodic outages."
"It's the only cable provider in town so no choice really."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The company's download speeds to our house have decreased. We are also experiencing periodic outages... Wait times when calling tech service to report the outages have increased in length. The service is still pricey compared to markets where there is more than one cable company. Combined basic cable and basic TV now cost almost $100 per month. It's the only cable company serving our town. No choice here.
Followup comments: | Forums » comments on review of CableOne |
| »next review in page (previous review)
Review by Le Roy
UPDATED: 281 days ago
member for 7.5 years, 483 visits, last login: 72 days ago
Biloxi,Harrison,MS
$99 per month
"You call this broadband?"
"The caps. I pay for it, let me use it."
"BellSouth is better at providing Internet. CableOne is just better at mind games."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Ok, before I begin I would like to point out that I had/was a BellSouth FastAccess customer for a little over 3 years. They was very good to me, and provided me with rock solid service. Reasons why I left them will be explained below.
Now, on to the good stuff.
Here recently BellSouth started offering a much faster connection, 3 MB to be exact. While this new "technology" was forming, I for 3 weeks was unable to get it, maybe more, maybe less; either way a Bell Tech came to my house and told me, "Dude, you have the speeds to get the faster connection." so I called BellSouth and told them. They still denied the faster service to me.
Now, at the same time CableOne upped there download and upload speed to compete with BellSouth. They offered a 3 MB connection as well, so I decided to give them a try and see if I could indeed get those speeds. I called them Tuesday the 8th around 4:00 PM. Talked to the techs for a while about it, then I called the local office at about 4:45 PM. Talked to her for about 5 minutes, then we drove up to the office to get the stuff. They was closing at 5:00, so we had to hurry and get there before they closed the doors on us. We got there with about 3 minutes to spare. After about 10 minutes of filing out paper work. Probably would have taken longer, but I showed them that I was not an average user; so they didn't have to explain every single detail out to me. (Although if I hadn't, they would have.)
After I got the stuff, I got back home. Hooked up the cable modem and bam! I was online just that fast. This was around 5:30 PM now. I then proceeded to tweak my connection using the DSLReports tweaking tools. After about 45 minutes of messing with it, I reached a speed of about 28xx kbps. That would result to approx. 370 KB/sec download speed. This is over 2 times faster than my previous 145 KB/sec download speed with BellSouth. Plus I did not have to buy stuff that I never planned on using, such as a phone line for the DSL. I got Digital TV, with two boxes, and a 3000/300 kbps connection rate. Even if I had got the DSL connection with 3 MB, I am almost postive I would not have seen above 2500 kbps. That's because even though I had the 1472 kbps connection with DSL, I only got around a 1100 kbps in actual line speed.
Well, after playing with the cable for a while, it kept disconnecting me. So I called tech support. They guy was very nice to me, and he informed me that I was getting a very low signal on the cable modem. Well, this disappointed me. So I went to bed. Next day, I stated messing with it, and I was unable to get online, called them again and they told me they would be sending someone out. It came back on, and stayed on for the rest of the night.
Got home from work the next day, and to my suprise the connection was down again. So I reset the modem a few times, and played with the connection. Come to find out, the in line, on my splitter in my room was bad, and had come appart. So I pushed it up, and the tv cable got MUCH better, and I was able to get online again. (Cable Techs haven't even came to my house yet.)
So here I am, on DSLReports.com writing a review for a hopefully great service from CableOne.net.
Keep up the good work guys!
-LeRoy
[Edited]
Well, I have been with Cable One for a couple months now and I do not like it. Sure, the speeds are fast, but only if you use the PC for short periods of time. Say if I was to download Linux, it would take longer to get; than if I was to download it on that BellSouth 1.5 Mb connection I used to have.
Although I only go above the limit a couple times a week, it's mostly when I am administrating my server(s), such as downloading the log files, updating the cheat protection or simply adding more stuff such as maps to the server.
Plus I have a couple "personal" web sites that I run, and it takes forever to update them if I have to upload alot of files. I don't even want to get to the pictures I upload, I have a digital camera that takes 1.3 MB pictures. I will take 100 or more of these at a time and upload them to my many sites, something that would take forever.
So the bottom line is, if you're a simple user; then Cable One may be for you. If you're a power user, or you use the internet alot then I'd go else where. Those caps suck.
P.S.
I realize that Cable One is just trying to prevent P2P file sharing, but in my opinion that's not gonna stop anyone. They have people using 56k to download files on those networks, you think a 1 Mb connection will stop them? I think not. Get a grip Cable One.
-LeRoy
CableOne, if you can read this. Go ***** yourself.
So here I am, few years later and I'm back to AT&T now with there 6Mb connection. Having a few connection issues, but I blame the poorly wired house on that. This will all be resolved shortly and I'll be able to enjoy the 6Mb speeds for $43 a month. Sure beats CableOne's $45 a month for a 3Mb connection.
Followup comments: | Forums » comments on review of CableOne |
| »next review in page (previous review)
Review by jakex_iii
UPDATED: 295 days ago
member for 5.7 years, 531 visits, last login: 36 days ago
Rio Rancho,Sandoval,NM
$45 per month (month by month)
about 1 days
"always ON; beats DSL"
"tech support and followup"
"update 2'2009 - service has been upgraded to 5MB"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
7'2006:
I can never get the 3Mb service advertised. Local support indicates a problem but is never resolved. Complaints to Corporate management never addressed. Unresolved problems "appear" to fall thru some sort of black-hole.
6'2007:
Speed problem finally fixed after sending letter to corporate Executive level.
BUT, followup for questions asked that do not have 'obvious' answers still remain unanswered.
2'2009:
Since upgrading to the 5Mb service the speeds have been consistently at that level. I rarely call Tech Services so I cannot vouch for their level of support. When I do call it is for an estimate for a localized network problem fix. This has happened only 2 times in the past year+.
Followup comments: | Forums » comments on review of CableOne |
| »next page (previous review)
Review by theraven167
UPDATED: 1 year ago
member for 1.2 years, 36 visits, last login: 203 days ago
Roswell,Chaves,NM
$63 per month
about 1 days
"Nice speed!"
"Price and the latency as well as FAP"
"Great if not alot of downloading"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
CableOne is the better option for internet in Roswell. Most of the people on CableONE do not download a whole lot, so it works just fine for them. I have the 8mb service. Although that is a nice speed, the upload could be better. On top of that issue, of you go over a certain amount of downloading, they cut your speed in half for 12 hours. Another downside is the upload limit is throttled as well if you upload past a certain amount. The price for the 8mb service is $63.00/month. The speed is always constant, and gets cheaper if you bundle with tv and phone services. Another way to save money, is buy your own modem, it saves $6/month. Overall a good price for the service, with decent up time. I reccomend a seperate cable line from outside into the cable modem.
Followup comments: | Forums » comments on review of CableOne |
|
|
(12)
(11)
