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Review by SirRoxen 
member for 6.5 years, 10 visits, last login: 1.7 years ago
updated 3.9 years ago
 Idaho Falls,Bonneville,ID
 $43 per month- (month by month)
 about 2 days "Reliable Connection" "Very prohibitive bandwidth caps, customer service lies to me about throttling nntp." "A decent isp for anyone who doesn't plan to use much bandwidth."
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Well,. here's my updated review of cableone. They changed the policy on bandwidth usage during the day, now instead of being limited to "standard" speeds for 2 hours, you're limited until midnight.
They've also introduced an excessive use policy. For those with 5Mb service, if you use more than 3gb daily for more than half your billing period, you're subject to termination.
And as a sidenote, they throttle nntp traffic when you've exceeded threshold limits and are in the standard speeds (half of your advertised speed). It's throttled to exactly half your standard speeds. So say you have the 5Mb plan, go beyond threshold limits and are down to 2.5Mb, your usenet bandwidth will be limited to half that arbitrarily. You can of course bypass this by having encrypted usenet access. I've spent more than an hour on the phone now, and no one at cableone can tell me that they do this.
Cableone seems to be growing increasingly weary of people who actually use their service for more than checking their email. If I had a better choice I would not be with cableone.
Old Review:
I've had cable one for a few years now, my experience has been fairly positive. The first good thing I noticed was a 24/7 support line, and to my surprise the technicians were actually fairly knowledgeable with the inner workings of networking and such. At least the one's I've spoken to. My issues have generally been resolved quickly, and the downtime of my network is very low.
Since I've started using Cableone, my speeds have been updated 3 times for the same price of $40.00 a month (+$5 for modem lease, I need to buy my own soon), years ago it was 512/128 (a bit of a ripoff I know, but it's somewhat justifiable for the year) to 1500/200 and the current 3000/300. The only issue is they have always been too conservative with the upload speed caps. More and more people are sharing files on services like google video, youtube, sending videos, photos and other media to family and friends over messengers. And this definitely is beginning to suit the general public less and less. Thoroughput generally is generally right at the rated speeds, accounting for network overhead of course.
CableOne also advertises unlimited usage but when you read their acceptable use policy, you'll see that there are limits on how much can be uploaded/downloaded in an hours time, before speeds are cut in half for the next 2 hours. I understand almost all ISP's advertise unlimited usage but their networks can't necessarily deliver, but this is a different case. The limits restrict me from filling my upload or download bandwidth for even an hour. Why is it unacceptable to utilize my connection fully for an hour CableOne?
Also at one time my splitters which were outdated lower frequency models needed replacing as it was causing my modem to drop the connection constantly due to a dirty signal. CableOne came out the day after my call, and replaced all my splitters with 1ghz frequency splitters at no cost to me.
To wrap things up, I use a Motorola Surfboard 4100 (old I know) provided by cableone, and a modified Linksys WRT54G rev3 wireless router as of recently. Setup was easy, I've countered very little DHCP issues, and if I have a call to support corrected the issues.
Overall, CableOne is an excellent isp, with excellent support. I'd just hope we can see an increase in capped speeds (especially upload) without an increase in price in the near future. But the lackluster competition in the area may prevent that from happening.
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Review by forrejes11
member for 3.9 years, 0 visits, last login: 3.9 years ago
lodged 3.9 years ago
- Texarkana,Bowie,TX
- $50 per month
- (6 month contract)
- "It's better than nothing"
- "Constant Disconnects, Horrible customer service, slow speeds"
- "I wish I could get anything else than this service"
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Wow... just, wow... When I moved here to Texarkana from Ft. Worth I was used to the speedy internet I had with AT&T DSL, so imagine to my disdain when I found out not only that I couldn't get DSL in my apartment but the only choices I had where dial-up or Cable ONE.
I thought, alright cable might not be too bad, and ANYTHING is better than dial-up, so what the heck I'll try it out. Boy did Cable ONE change my mind on cable service forever.
First strike: I ordered my service over the phone and had to argue whether or not I could in fact, even get it in my apartment with about 3 different people on supposed different levels of management with two saying no, and the manager of the two saying yes. I just chalked it up to a bad day in the office and thought nothing of it.
First and ONLY good thing: A couple of days later I had a technician come out to set up my modem and the such and out of this whole experience he was the only joy I've gotten out of this company, he was friendly, courteous, and more than able of answering any question I had.
Second Strike: Two days later my internet shuts off, they claim "bad service today sorry!" 3 hours later my internet is turned back on.
After that point, my internet has been shut off 4 or more times a month, each time they claim "whoops, our bad!"
Third Strike: Accusing me of illegally downloading files... Now, I know pirating exists but I don't participate because being stuck in prison for "illegal downloading" just makes you everyone's personal plaything. That to me does not sound like fun. So after arguing with every single person who had the misfortune to disagree with me, I asked to talk to the person who made the claim, the problem? I HAD DOWNLOADED FAMILY FILMS FROM MY E-MAIL CLIENT AND THEY THOUGHT I HAD GOT SOMEONE TO SEND ME A MOVIE CALLED "FAMILY" MADE BY "FAITH TRIMEL". So they turned my connection back on and had the gall to warn me to "never do it again" and hung up on me.
In conclusion, (funny thing, my internet just shut off in the midst of this) I will never ever ever purchase Cable ONE's service ever again after I move, and suggest that before you think about getting Cable ONE, shop around for anything else.
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Review by rsbrown69
member for 4.4 years, 24 visits, last login: 2.3 years ago
updated 3.9 years ago
- Boise,Ada,ID
- $39 per month
- (6 month contract)
- "Basic broadband package starts at 3MB/s"
- "If you come anywhere near using your bandwidth THEY WILL THROTTLE YOUR CONNECTION"
- "Since they don't give you what you pay for (unfair bandwidth caps) I don't recomend them"
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CableOne will throttle your connection, it is in their terms of use and I have experienced it and confirmed it with their tech support while it was being done to me because I wanted to watch a NetFlix Watch Now movie.
I started with Cable one because it appeared they had the best value package with an advertised 3MB/s download speed. What sales will not tell you is if you even come close to your advertised plan for any length of time they will "cap" your bandwidth at what they call their "standard rate" which is approximately half of your advertised plan or less. I noticed that every time I started watching a NetFlix watch now online the movie would pause and a message would come up and say that my connection had slowed down and they would adjust the quality to prevent more interruptions. At 3MB/s the bandwidth is good enough to watch the HD Watch Now from NetFlix. The problem is if you come anywhere near the advertised download speed they will immediately start throttling your connection and your playback will keep pausing intermittently while it tries to buffer more information. I had an idea about what was going on and called tech support to try and figure out why I could not watch a simple movie. After weeks of calling and monitoring my line both DSLReports and Cable one tech support said it must have just been unusual high usage by my neighbors that caused my connection to slow temporarily, CableOne denied having throttled my connection because I had not gone over their cap. I had not tried to watch too many movies online since then because of the poor performance and chalked it up to just having greedy neighbors or a weak connection although most bandwidth tests kept showing I had a good 3MB/s connection?? Well last night I finally caught them in the act, while watching another NetFlix Watch Now my connection slowed drastically, I called tech support and he said everything looked fine on their end, try connecting my player directly to the modem, after a few grumbles I did and I had a great connection again. Maybe it has been my router after all, unlikely but possible. I hang up and started watching again and after about 10 minutes my connection slows to a crawl and now my watch now is horribly grainy. I immediately call back and keep my player recalculating the bandwidth to make sure it is still happening when I get tech support online and he says "everything is fine, oh wait, I see what is happening" he said my connection was being defaulted to the slower speed and the system does it automatically to prevent bandwidth abuse. He said that the 3MB/s plan is not designed to watch movies online.I said it works just fine until their system cuts my speed down and he said the other plans are better for watching the movies online!!! What!!?? He is trying to sell me a more expensive plan right after admitting that they will not even let me use the bandwidth I am paying for in my current one!! NO, I said that is not fair at all or ethical, just provide me with the service I am paying for and if it isn't enough bandwidth or not fast enough for me then I will upgrade. Do not throttle my connection down and say I need to buy the next higher plan!! If they throttled my bill then maybe I wouldn't be as upset but they don't. It is not in the name of preserving bandwidth for my neighbors because they will gladly sell me a much higher bandwidth plan (they don't change the hardware) which would would impact them even more if that were the real issue. No, it is a poor marketing tool to try and convince the user their plan isn't good enough but in reality they are just shortchanging the unsuspecting user. I do not condone the practice of shortchanging a customer in the name of convincing the customer to purchase a more expensive service. Just because they claim to admit it in their terms of service somewhere doesn't make it right. I am canceling Cable one and searching for a provider who does not use the unethical practice! Any suggestions would be great, I am in the Eagle Idaho area. It may take a few lawsuits to correct this practice if that is the only provider in your area. they are advertising it and you are paying for it. Would you settle for only being allowed to use half an advertised Ipod capacity?
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Review by Neoknight
member for 7.3 years, 9 visits, last login: 3.9 years ago
updated 3.9 years ago
- Sioux City,Woodbury,IA
- $55 per month
- about 3 days
- "Hardly Any Disconnections"
- "Tech Support Needs Better Techs"
- "Overall, Pretty Good"
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Overall i am very satisfied with the quality of the internet service itself. The quality of the tech support department is another thing entirely. I swear some of the techies there don't know the difference between Ethernet and USB.
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Review by netengr
member for 5.4 years, 40 visits, last login: 149 days ago
updated 3.9 years ago
- Sherman,Grayson,TX
- $43 per month
- "Business Office in my local area"
- "Deceptive Advertising; Too many Service Disruptions"
- "Don't advertise unlimited bandwidth then direct customer to Acceptable Use Policy for actual bandwidth policies."
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[Update]
CableOne service to my home seems to be better in the past 3-months. I have not performed any large file downloads in that period however. I am still steamed about the discontinuation of the News Server.
[Update]
There was no mention in the service description when I subscribed to CableOne Internet service that advised about bandwidth limitations at certain utilization thresholds. I only found this out when tech-support directed me to read the online Acceptable Use Policy. Why the heck wasn't this info included in my service contract?
The contract documents presented to me at the CableOne office indicated unlimited service for the 3Mbs/300Kbs service to which I subscribed. My service runs at less than half of the promised service level most of the time. I also have a very strong suspicion that CableOne is stepping on P2P traffic in addition to putting an overall bandwidth squeeze on customers.
[Update] CableOne ended Newsgroup services 31 December 2007. This action after recent fee increases may indicate financial problems at the company. Perhaps the better strategy would be a reduction in executive compensation and bonuses to match the companies declining service performance.
[Update] I must compliment CableOne Support. I worked with a CableOne Tech in activating a subscriber's system and found the Tech to be quite knowledgeable and professional. Despite this however the subscriber that I assisted had such limited OS knowledge that they were unable to effectively interact with the technician and requested my services. CableOne should consider investment in a "Remote Hands" service offering to provide remote system configuration, scheduled backups, anti-virus, etceteras. I am seeing many CableOne subscribers that could benefit from such a service. Why leave this money on the table...
[UPDATE]
After digging around on the CableOne site I finally found the "EULA". CableOne customer support was unable to tell me why the 'EULA" was not located with all the other CableOne legal documents.
The CableOne EULA provided more surprising information; information that was not in the original contract that I signed. I was also miffed by the omission of a posting date for the EULA by CableOne. My contract with CableOne promised 3.0 Mbs Download and 300 Kbs upload speed. Well... somewhere along the line CableOne decided to redefine the service offering with the addition of the terms Standard Speed and Extended Speed.
My original service contract for base rate Residential service promised 3.0 Mbs download and 300 Kbs upload with no mention of a "standard" or "extended" speed qualifier. The 3.0 MB download is now characterized as "extended speed" and 1.536 Mb download speed is now "standard speed" for the base rate Residential offering now called Residential Plus. Upload data rates have also been redefined, with 300 kbs now the "extended speed" and 150 kbs the "standard speed".
As it currently stands if you download more than 1.3 GB between 12 noon and midnight your available download bandwidth will be reduced from 3 Mbs to 1.5 Mbs until midnight the next day. Account suspension may also be imposed if repeated transgression occurs. The Business Threshold Limits have received a similar treatment.
CableOne also states in their EULA that they will discriminate against certain clases of traffic "in their sole judgment". This does not bode well for legitimate file-sharing applications for Residential Users or for Business users using VMware or similar applications.
CableOne ! Listen to your CUSTOMERS. Build out your infrastructure to give the customer what they are requesting; better value for their money, better service and a company responsive to their needs. Why is it that American companies fail to listen to the people paying their salaries. Included is an excerpt of the CableOne EULA covering Bandwidth, Data Storage and Other Limitations, below.
Bandwidth, Data Storage and Other Limitations
"The Cable One network is designed for typical usage by a computer user seated at his or her keyboard. Computer activity resulting in excessive or sustained bandwidth consumption such as from unattended computer activity may burden the network and such usage may be restricted. It is therefore essential that you comply with the current bandwidth, data throughput, file storage and other limitations on the Services. Users must ensure their activity does not improperly restrict, inhibit, or degrade any other user's use of the Services, nor represent (in the sole judgment of Cable One, Inc.) an unusually large burden on the network itself. In addition, users must ensure that their activity does not improperly restrict, inhibit, disrupt, degrade or impede Cable One, Inc.'s ability to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services. Cable One provisions all customers with up to at least Standard Speeds or higher. Nearly all customers will experience Extended Speeds and remain provisioned at that level. Customers who exceed threshold limits remain at Standard speeds during the enforcement period. The enforcement period begins mid-afternoon and continues until approximately midnight. For example: A "Residential" customer getting extended speeds who consumes 1,347 MB of download bandwidth during the measurement period will automatically change provisioning to Standard Speeds until midnight of that day. Cable One may, without notice, modify the speed, interrupt, or prohibit such data traffic. We also collect data on customer traffic pattern usage through the use of traffic management software. The analysis is provided as broad categories of usage and enables Cable One to modify, when necessary, the amount of bandwidth you have available for any general category of use if, in Cable One’s sole judgment, your bandwidth consumption is excessive generally or in any particular category. In addition, users must ensure that their activity does not improperly restrict, inhibit, disrupt, degrade or impede Cable One, Inc.'s ability to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services. Cable One residential or commercial customers may not resell, share, or otherwise distribute the Services or any portion thereof to any third party without the prior written consent of Cable One, Inc. For example, you cannot provide Internet access to others through a dial up connection, host shell accounts over the Internet, provide email or news service, send a news feed or redistribute Cable One Internet service via wireless network. The CableOne.Net residential service offering is a consumer product designed for your personal use of the Internet. For example, the service does not provide the type of security, upstream performance and total downstream throughput capability typically associated with commercial use. You may not run a server in connection with the CableOne.Net residential service, nor may you provide network services to others via the CableOne.Net residential service. The CableOne.Net residential service includes personal Web Space accounts for publishing personal Web pages. Examples of prohibited uses include, but are not limited to, running servers for mail (pop3 & smtp), http, https, ftp, irc, dhcp and multi-user interactive forums. "
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Review by asemblR
member for 10.4 years, 182 visits, last login: 70 days ago
lodged 4.1 years ago
- Miami,Ottawa,OK
- $153 per month
- "none"
- "bad ping and latency, high price"
- "not worth the money"
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The only only game in town for cable internet and cable TV. Really bad latency on the weekends and bad overall speed.
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Review by jakex_iii
member for 9.2 years, 563 visits, last login: 346 days ago
updated 4.2 years ago
- Rio Rancho,Sandoval,NM
- $45 per month
- (month by month)
- about 1 days
- "always ON; beats DSL"
- "tech support and followup"
- "update 2'2009 - service has been upgraded to 5MB"
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7'2006:
I can never get the 3Mb service advertised. Local support indicates a problem but is never resolved. Complaints to Corporate management never addressed. Unresolved problems "appear" to fall thru some sort of black-hole.
6'2007:
Speed problem finally fixed after sending letter to corporate Executive level.
BUT, followup for questions asked that do not have 'obvious' answers still remain unanswered.
2'2009:
Since upgrading to the 5Mb service the speeds have been consistently at that level. I rarely call Tech Services so I cannot vouch for their level of support. When I do call it is for an estimate for a localized network problem fix. This has happened only 2 times in the past year+.
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Review by theraven1678
member for 4.7 years, 38 visits, last login: 3 years ago
updated 4.5 years ago
- Roswell,Chaves,NM
- $63 per month
- about 1 days
- "Nice speed!"
- "Price and the latency as well as FAP"
- "Great if not alot of downloading"
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CableOne is the better option for internet in Roswell. Most of the people on CableONE do not download a whole lot, so it works just fine for them. I have the 8mb service. Although that is a nice speed, the upload could be better. On top of that issue, of you go over a certain amount of downloading, they cut your speed in half for 12 hours. Another downside is the upload limit is throttled as well if you upload past a certain amount. The price for the 8mb service is $63.00/month. The speed is always constant, and gets cheaper if you bundle with tv and phone services. Another way to save money, is buy your own modem, it saves $6/month. Overall a good price for the service, with decent up time. I reccomend a seperate cable line from outside into the cable modem.
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Review by ItzGenX
member for 11.1 years, 37 visits, last login: 3.4 years ago
updated 4.6 years ago
- Gulfport,Harrison,MS
- $63 per month
- about 2 days
- "Fast Tech Install, came the day after calling. Fast when speed isn't throttled/capped."
- "Bandwidth throttling. High price. Rented modem died (+$6/mo), and they made me pay for it."
- "Minimal disconnects, so get it if you are desperate and it is the only choice or don't download much."
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Ok where do I start? I first had Cableone when it was first introduced to Pass Christian, MS at my old house. The speed was 'par' for what they say you get and what you actually get. This was back when it was the 1500/150 and changed to 2000/200, no harsh throttling on the bandwidth. I had a great experience back then. Then in comes Katrina and wipes 70% of Pass Christian off the map (could barely find it on the map to begin with). So I moved to Dallas for a few years directly afterwards and was on DSL while there. It was pretty fast and never had any downtime that I can think of besides huge storms (expected).
Fast foward to now. I have lived in this relatively new neighborhood in north Gulfport, MS (built after Katrina) and have had Cableone for about 2 years now (5000/500). I went with them from a past good experience. I haven't been on the heavy bandwidth usage when I have had them this whole time (mainly just ended up playing FPS games and WoW). Up until about a few months ago, I have been introduced to the world of streaming video and bit torrent. Not only that, two of my sisters moved in to occupy spare rooms I had, and they are heavy on streaming video. Once this happened starting a few months ago, we have been fighting each other for bandwidth and actually came up with rediculous scheduling times for who can 'stress' the net. The throttling usually draws anyone's happiness to an end.
On to the horror stories of what's to come. After getting throttled whether it be streaming video or me on bit torrent etc, the connection gets to what seems to be instability. Their throttling of the bandwidth makes me get horrible pings in games when nothing else is stressing the bandwidth (games use low bandwidth too, just require pretty good pings most the time). I then looked up more details on this throttling only to find out it is between the hours of 12pm-12am, WHAT?!... That is an insane time span. Who died and named Cableone tyrant of cable internet? When I am throttled I can get a speed test that verifies I get cut in half 2500/250ish respectively. Ok so the throttle is working perfectly, the problem is when I am throttled, my speeds will spike up and down when doing anything other then a speedtest. Any solid stream of data either big or small becomes a squiggly line that looks like a seizmometer reading in bandwidth AND ping respectively to each other. This means all the things I would enjoy and use my internet for would be used between the hours of 12am-11:59am. Sorry but I do not want to make a schedule around my internet connection.
Ok, so now I was fed up finally tonight. I could not play CoD4, WoW, Warcraft 3, or any online games besides poker. I even tried using my Xbox 360, PS3, or Wii internet multiplayer games and was a sad panda. I couldn't watch any streaming videos except youtube if I was patient enough to wait 3 minutes for a 20 second clip. I can't really try to download anything cool cause speeds drop from 100kB/s to 5kB/s and sit there for the longest time before bouncing back up to 100+ for a few seconds and back down to 5. Basically between the hours of 12pm-12am, no one in the house can do anything involving the internet besides check email or chat on messengers.
I got curious while bored on my sisters IPhone and browsed onto the AT&T website and typed in our house number for DSL prequalifications. Low and behold!!! It says we prequalify for Fast Access DSL Extreme 6.0 (6000/512) for the low price of $43 and FREE modem +$150 cashback for switching from cable internet! Not only is it a lower price, it sure does beat $53+$6+Tax. I will aso get whatever speed I sync in at 24 hours a day 7 days a week, no lame gimmicks. Too good to be true? I think not. Anyway, I am fed up with Cableone and put in the order for DSL. If I like what I get, I will walk out to the box myself and clip the coax line from the house and give it a proper burial.
The end result, Cableone just blows now. I used to like them when they first started up cable internet down here at the beginning of the broadband revolution, but now they are just out to get cheap highs, low grade liquor, and $5 dollar prostitutes with the money they steal from the consumers and shoddy internet service.
Update 10/13/08
Well today was judgement day for modem arrival. I got the motorola 2210. This thing is rather tiny compared to any 'modem' i have seen. It is about the size of a radar detector or pda phone. Setting it up without the cd was rather simple. After that, I set it to bridged ethernet mode so my router can take over on logging in and out. I would prefer the modem to be in the room of one of the computers, but the only phone jack I have in the house is in the kitchen -_-. Oh well, it is all good. My DLink N router is doing great wirelessly. The modem syncs up pretty damn fast, talking about maybe 20 seconds. It took my cable modem longer to sync up. Browsing around in the modem's setup pages, I am at 8000mbps/512mbps on Fast mode. Everyone got home right around the time when I finish setting everything up and took it for a test drive. I set the QoS on my DLink to prioritize my torrent packets as last and multimedia is second with games and messenging in first place of priority. I have to say, everyone is doing what they do best on the net and there is no lag what so ever. I can play an FPS shooter game with >80 ping with torrents running in the background and sisters are streaming videos, one of which is netflix. In short, I love it! Much better then my cable EVER was. Good bye CableOne!
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Review by jmstoddard
member for 10.8 years, 36 visits, last login: 4.7 years ago
updated 4.7 years ago
- Idaho Falls,Bonneville,ID
- $80 per month
- about 1 days
- "Speeds well above quoted even during peak usage hours"
- "A little pricey, no HD PPV"
- "Awesome, company has come a long way since my last trip down CableOne Lane."
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CableOne tech showed up yesterday (1 day install), i ordered tv, and internet. I subscribed to the 8m service and 2 hddvrs, with their digital package etc. Both the hd-dvr boxes were motorolas, as well as the cable modem (which was significantly smaller than when I last had the service years ago)
Switchover from my old dsl was a snap, removed the pppoe settings from my Linksys, and plugged it in, everything else was automatic. The installer was great, install was honestly a total of about 45 mins, mostly because I did all of the home theater connections myself (and very quick too, switching them out from my old Directv hd box)
On average, I am getting about 8.4Mbps download and about 605 upload, the last one done 5 mins ago at 8pm MTN time, and my ping times are about 40ms quicker than my old 7m Qwest dsl, I beleive because my first hop is a 10 min drive, not 5 hours...
Overall, very happy with the new service, channel listings are taking a while to get used to, but very happy.
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