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Review by mwendler 
UPDATED: 2 years ago
member for 2.4 years, 1 visits, last login: 2 years ago
 Twin Falls,Twin Falls,ID
 $31 per month (6 month contract)
 "Fast Downloads and Good Connection!"
 "The bandwith cap is ridiculous!!!"
 "Good for casual users, but if you have a lot of data to send, not for you!"
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I have had no problems with the connectivity of this service. I have had a problem with my advertised speed and with the bandwidth caps. My advertised speed was 3Mbps and I am somehow on a 1.5Mbps plan! Calls to the local office have yielded no help or results other than false promises. Also, if you are transferring even moderate amounts of data over the internet you will quickly hit the cap set by CableOne. This effectively cuts your speed to half of what is advertised. My advertised speed - 3.0Mbps; my actual speed - 1.5Mbps; my speed when capped - .8Mbps. As you can see, you are quickly losing speed and not anywhere where you were initially promised.
Followup comments:  cableonewtx
join:2005-01-11
Odessa, TX
| re: Capping Your speeds will be dropped until midnight. Read the AUP.
Less than probably 25 percent of users are those that over utilize the bandwidth by P2P processes, heavy uploads...etc. However, if you're one that wants less "capping", more bandwidth, etc...then it is available at a price increase.
Odd that I hear very few complaints from users here. In fact, I make it a point to keep in touch with my high end residential & commercial users. I constantly check in with them to see if they are having problems, and get very few complaints. What I have found, however, is that no matter what...you can't make some people happy, even if they got 40mbps for $10 a month. They would still complain about something. I could post what the speeds and costs were about 7 years ago. How about 384k down for 29.95...etc?
Speeds will increase in time.
And, those that are NOT running high end usage programming, but continue to complain about problems...have you considered visiting with supervisors at the offices, or getting a field tech out to do speed tests? Have you checked the speed tests at myaccount.cableone.net, which give an accurate read to the local office and then from there to the servers? Don't believe all the speedtests you try. Try multiple ones, try the first hop, and always remember that some sites are slow because of their usage at the time of testing. | |
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areoh
join:2001-11-10
Sioux City, IA
| Re: re: Capping Perhaps YOU can explain to me why I was getting worse performance on the SOHO plan vs the Res Pro plan. I'd gladly switch back if CableONE can provide the "data priority" and proper, consistent, advertised speeds on the SOHO tier.
Wish we had someone like you in our area who would keep in touch with the "high end" customers.
See »Difference between residential and business service | |
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Review by Xtremepayne1
Posted: 2 years ago
member for 5.6 years, 43 visits, last login: 1.8 years ago
Boise,Ada,ID
Contract price not specified.
"Faster then Qwest when it comes to downloads"
"Upload unbalanced badly. 8000dn/500up."
"Cableone asking to much of its cable and its hurting everyone."
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3 yrs ago I left Cableone for Qwest because I couldn't even download BF1942's mod of Desert Combat and Desert Combat Extended without being throttled down. Patches and all its over 2gigs to download. At 650megs they throttle would kick in turning what should have been a short download into a long one. Keep in mind I was not downloading any media of any kind. So I went to qwest while slower it it had a great thing going for it and still does...No throttling at all. No matter what you do.
After 3 years a freind of mine had told me they raised the cap from 650 or near there to something like 2 gigs so I thought I would give it another go.
My main interest in cableone was for games like Call of Duty 4. Just this weekend I have suffered 2 disconnect from the game due to cableone and also have had pings all over the place and each time it happens I go to test my speeds and they are anything but what I pay for which is 8000down/500up. Instead I am getting speeds like 2300to 5700down/415 to 450 up. This is unacceptable. If you can't deliver the speeds all the time then don't sell what you can't provide.
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Review by Snailnet
Posted: 2 years ago
member for 7.3 years, 80 visits, last login: 111 days ago
Prescott,Yavapai,AZ
$151 per month
"no fee service calls but you get what you pay for"
"no or slow internet connection & pixel HD picture"
"changing to DSL & SAT"
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paying for 3.0 mg download; receive 78k-3.1mg; avg 1.7mg. TV picture reminds me of the 60's with wavy lines. HD has some really nice pretty colored squares that show up blocking out those pesky images.
On line intermitantly for last week. Tech out a couple of times but no change except for rewiring my panel, not reinstalling all cable ends, & some wall paint customization!! Guess he thought I might not want to hook something up in those rooms in the future!! Tech says can't make TV look any better & cable to your modem must be bad. Well I bypassed that cable several ways, still no connection. Removed one of their TV boxes from service to take it back & now I'm online! My guess is their cutting signal strength to support VOip that just started up here.
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Review by garywk
UPDATED: 2 years ago
member for 8.7 years, 759 visits, last login: 16 days ago
Clarkston,Asotin,WA
$100 per month
"Fairly reliable uptimes"
"When they go down, they really go down and it can last for days"
"Expensive, only game in town,"
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I've been a Cableone subscriber since they bought up AT&T's @home service in my home town a few years back. When they first took over from @home they SUCKED big time. They were down as much as they were up for the first 3 months, and here I was depending on my internet connection for work. They also dropped my download speeds from 4megs to less than 800Kb. I was one unhappy camper. I looked into other services, and there simply weren't any at any kind of reasonable price. The dsl provider wanted $300/month for 128Kb line. The wireless people wanted $200/month for 512/128, and I would have had to spend a bunch extra on the install to get a bigger antenna because the signal was so weak at my house.
Cableone has improved since then. Their reliability has gotten much better, but the winter before last two big windstorms came through the region and the entire valley was down for 4 days. The first storm took us down for 3 days the second for another full day. I asked tech support why they were dependent on a single point of failure. That received a rather frosty response. Other than that I really have no kicks with their current support people. They are courteous, helpful, and fairly knowledgeable. I've been given the run around only once, and that's when no one could figure out who to send me to talk to about which of their accounts had static IPs. For some reason, no one knew. It wasn't until my 3rd time around the circle that I got someone who knew the answer.
Their caps here are actually more reasonable now than when they first started, and I've rarely run it even though I download quite a few Linux ISO images and do Debian network installs quite regularly. I don't file share, so maybe they take it easy on me. When I have, the cap has lasted just long enough for my average download usage to drop below their stated limits. About 3 months ago I moved to their SOHO account as I needed to be able to put a server online out of my home for work purposes. When I upgraded to the account it was 5megs up, 768 down. About 2 weeks later it went to 8megs down, and a full meg up. I don't get the full 8 megs down all the time, but I'd say I average around 6.5-7.5 megs. The upload has stayed remarkably stable and if I am not getting my full 1 meg I'm getting at least 85-90% of it a minimum.
My only complaint now is the cost. They are still asking too much money for it, and I don't have a static IP although I do have a persistent IP. My IP address hasn't changed since I moved to the SOHO account and had a problem with some intermittent loss of signal. They had someone out to look at it the day I reported it, and the tech was pretty sharp. He definitely knew what he was doing. He fixed the problem and I was also moved to a completely different network block that day.
Overall, I'd have to say Cableone is OK. I don't like the price, but I do have a pretty decent connection for living where I do.
Followup comments: garywk
join:2001-03-06
Clarkston, WA
| Update to my review I have had a few really busy days building systems lately and I know I have downloaded far more than the Cableone daily cap for my account for each of the last few days. I've yet to get capped, and there is nothing in the TOS about being charged for going over. So, my assumption on their policy is that they use it only to stop those who routinely do a lot a lot of file sharing or other very high bandwidth activity.
My cap is at 1250 MB a day, measured between 2pm and midnight. I know I downloaded at least 2 gigs doing installs during that time period on a couple of days this week, and my connection didn't slow in the least.
If my assumption is correct Cableone doesn't set really hard caps. They give you some leeway and only cap you if you abuse their rules. An occasional overrun doesn't seem to get you capped.
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“We will bankrupt ourselves in the vain search for absolute security.”
Dwight David Eisenhower | |
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Review by Hosebag
Posted: 2.1 years ago
member for 6.9 years, 44 visits, last login: 48 days ago
Idaho Falls,Bonneville,ID
$50 per month
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The best in this area considering the lack of competition. In the presence of competition, they wouldn't last.
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Review by In_Boise
UPDATED: 2.1 years ago
member for 2.1 years, 0 visits, last login: 2.1 years ago
Boise,Ada,ID
$50 per month (month by month)
 about 5 days
"Customer service"
"Traffic-shaping, band-width shaping, speed shaping"
"Good-bye CableOne. Watch us make you Scream!"
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I was a very happy CableOne / CableOne.Net customer until the creeps instituted band-width shaping. In Boise, Idaho, I suffered their attack in late Spring 2007.
UNACCEPTABLE USE
The rules seemed to change daily. I couldn't keep up with the changes on the "Acceptable Use Policy." I felt like I was attacked by a provincial old mother ... "Son, you have been on that internet too long."
If anyone downloads more 500MB or uploads more than about 200MB, ZAP ... the download and upload speeds are dropped by 66%! At first they said they "measured" use between the hours of 12 noon and 12 midnight. Later they said, they measured all day. With this little change, I was only getting top speed for a few hours a day! Miserable.
Fortunately I switched to Qwest DSL. They offered no band-width shaping / measuring -- and they offered more speed for less money.
ALSO -- I received a couple of NASTY emails telling me my IP address had been reported to copyright infringement lawyers.
SO -- Good-bye CableOne ... we don't need a mean mother watching everything we do on the internet.
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 Review by brandon
Posted: 2.1 years ago
member for 6.6 years, 3045 visits, last login: a few hours ago
Hurley,Jackson,MS
$67 per month
about 6 days
"Crystal clear HD, free HD/DVR with digital TV package."
"Advertised at $59, actually pay $67 after unfees"
"Features worth the money."
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After my year contract with DirecTV was up, I swapped over to CableOne for Cable TV. I don't have their internet service--too pricey for what you get compared with SAFA from Bellsouth. The tech missed the first installation appointment, but when I called the next day to mention it, they really attempted to make it right. Normally they have an 8-12/1-5 window, but I told them that I wouldn't be home until 4:30 since I had taken off work the day before. So they scheduled a tech to come at 5pm, which was really nice, and they also took $20 off of my bill--all I had asked for was a reschedule date. I was very pleased with the response to the missed appointment.
The tech was on time and gave me a free HD/DVR, so I get locals in HD. One of my biggest complaints when I dropped DirecTV was that there were no locals and no opportunity to get them in the forseeable future. Now I get them in crystal clear HD. I had originally enjoyed DirecTV because they had Comedy Central and CableOne didn't carry it, but now that they do, the choice was easy. More features, and after swapping to VoIP, I was paying just about the same as I was with Bellsouth/DirecTV. Happy with the service so far.
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Review by Tattoo Bob
UPDATED: 2.1 years ago
member for 8.8 years, 888 visits, last login: 1 year ago
Denison,Grayson,TX
$63 per month
"Good speeds up and down"
"Still the best for the money"
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No complaints so far.
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 Review by jstar
Posted: 2.1 years ago
member for 8.7 years, 226 visits, last login: 10 days ago
Biloxi,Harrison,MS
$63 per month
about 3 days
"fast speed better than advertised"
"none yet"
"worth the money"
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Its a great servervice the speed i was quoted was 8meg down and im getting nearly 8.5meg down fast i like cable one of biloxi ms
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Review by donniec
UPDATED: 2.2 years ago
member for 4.3 years, 59 visits, last login: 137 days ago
Texarkana,Miller,AR
$45 per month (12 month contract)
about 1 days
"reliability even in severe weather, speed is excellent, never had connectivity issues"
"price is a little more than dsl, speed is twice that of which is offered by Windstream"
"Only way to go in TXK area....CableOne wins hands down over Windstream in all areas."
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Check out the DoctorPing results for AR to see an example of CableOne's performance. CableOne wins in all areas over Windstream in TXK area. Reliabilty has been excellent and service is attentive, friendly, and helpful.
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