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Review by PhreakEE 
UPDATED: 15 days ago
member for 15 days, 0 visits, last login: 15 days ago
 Nampa,Canyon,ID
 $45 per month (12 month contract)
 about 5 days
 "They reduced their costs by $10 a month ago"
 "Other than the good point, it's all bad...."
 "If you can get something else with the same speed. DO IT!"
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These guys like to throttle. PERIOD. Talk about wanting to watch Netflix, when your down speed is less than half as advertised. Yea that is a total joke. From 4pm-12am, you basically get HALF YOUR SPEED on what you pay for. Check this link:»www.cableone.net/limits/Pages/limits.aspx for their limits.
I could rant on for another page or so, but it wouldn't matter. If another internet provider that was worth anything would move into the area, CableOne would be done, plain and simple. They are a worthless Internet provider and if Qwest had a higher speed I would be with them. Right now I am doing the 5MB package, which I might as well be doing the 1.5mb, because apparently that's about all I can seem to get. And no, I am not downloading torrents. I think the possible worst thing I would be downloading would be from Technet. But watchout, one ISO from M$ will throw you in the "throttle bandwagon".
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Review by shippey
Posted: 76 days ago
member for 76 days, 0 visits, last login: 76 days ago
Meridian,Ada,ID
$68 per month
"Good sales pitch."
"Installation took too long and they had lock on my outside cable box."
"Always losing connection weekly !!"
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The cost of this horrible IPS is $68.00 a month !! Only get 2.5 megabytes....sometimes.
I constantly lose connection on a daily basis..I called and they replaced my modem with they say a much better one. Funny the problem still exist?? Cable One is the worse ISP provider I have ever had.
They should be ashamed of themselves for pricing too high and jacking the customers.
I am presently looking into Quest has my next provider. They offered me a better deal at a lower cost and much faster speed.
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Review by SirRoxen
UPDATED: 161 days ago
member for 3 years, 8 visits, last login: 141 days ago
Idaho Falls,Bonneville,ID
$43 per month (month by month)
about 2 days
"Reliable Connection"
"Very prohibitive bandwidth caps, customer service lies to me about throttling nntp."
"A decent isp for anyone who doesn't plan to use much bandwidth."
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Well,. here's my updated review of cableone. They changed the policy on bandwidth usage during the day, now instead of being limited to "standard" speeds for 2 hours, you're limited until midnight.
They've also introduced an excessive use policy. For those with 5Mb service, if you use more than 3gb daily for more than half your billing period, you're subject to termination.
And as a sidenote, they throttle nntp traffic when you've exceeded threshold limits and are in the standard speeds (half of your advertised speed). It's throttled to exactly half your standard speeds. So say you have the 5Mb plan, go beyond threshold limits and are down to 2.5Mb, your usenet bandwidth will be limited to half that arbitrarily. You can of course bypass this by having encrypted usenet access. I've spent more than an hour on the phone now, and no one at cableone can tell me that they do this.
Cableone seems to be growing increasingly weary of people who actually use their service for more than checking their email. If I had a better choice I would not be with cableone.
Old Review:
I've had cable one for a few years now, my experience has been fairly positive. The first good thing I noticed was a 24/7 support line, and to my surprise the technicians were actually fairly knowledgeable with the inner workings of networking and such. At least the one's I've spoken to. My issues have generally been resolved quickly, and the downtime of my network is very low.
Since I've started using Cableone, my speeds have been updated 3 times for the same price of $40.00 a month (+$5 for modem lease, I need to buy my own soon), years ago it was 512/128 (a bit of a ripoff I know, but it's somewhat justifiable for the year) to 1500/200 and the current 3000/300. The only issue is they have always been too conservative with the upload speed caps. More and more people are sharing files on services like google video, youtube, sending videos, photos and other media to family and friends over messengers. And this definitely is beginning to suit the general public less and less. Thoroughput generally is generally right at the rated speeds, accounting for network overhead of course.
CableOne also advertises unlimited usage but when you read their acceptable use policy, you'll see that there are limits on how much can be uploaded/downloaded in an hours time, before speeds are cut in half for the next 2 hours. I understand almost all ISP's advertise unlimited usage but their networks can't necessarily deliver, but this is a different case. The limits restrict me from filling my upload or download bandwidth for even an hour. Why is it unacceptable to utilize my connection fully for an hour CableOne?
Also at one time my splitters which were outdated lower frequency models needed replacing as it was causing my modem to drop the connection constantly due to a dirty signal. CableOne came out the day after my call, and replaced all my splitters with 1ghz frequency splitters at no cost to me.
To wrap things up, I use a Motorola Surfboard 4100 (old I know) provided by cableone, and a modified Linksys WRT54G rev3 wireless router as of recently. Setup was easy, I've countered very little DHCP issues, and if I have a call to support corrected the issues.
Overall, CableOne is an excellent isp, with excellent support. I'd just hope we can see an increase in capped speeds (especially upload) without an increase in price in the near future. But the lackluster competition in the area may prevent that from happening.
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Review by forrejes11
Posted: 167 days ago
member for 167 days, 0 visits, last login: 167 days ago
Texarkana,Bowie,TX
$50 per month (6 month contract)
"It's better than nothing"
"Constant Disconnects, Horrible customer service, slow speeds"
"I wish I could get anything else than this service"
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Wow... just, wow... When I moved here to Texarkana from Ft. Worth I was used to the speedy internet I had with AT&T DSL, so imagine to my disdain when I found out not only that I couldn't get DSL in my apartment but the only choices I had where dial-up or Cable ONE.
I thought, alright cable might not be too bad, and ANYTHING is better than dial-up, so what the heck I'll try it out. Boy did Cable ONE change my mind on cable service forever.
First strike: I ordered my service over the phone and had to argue whether or not I could in fact, even get it in my apartment with about 3 different people on supposed different levels of management with two saying no, and the manager of the two saying yes. I just chalked it up to a bad day in the office and thought nothing of it.
First and ONLY good thing: A couple of days later I had a technician come out to set up my modem and the such and out of this whole experience he was the only joy I've gotten out of this company, he was friendly, courteous, and more than able of answering any question I had.
Second Strike: Two days later my internet shuts off, they claim "bad service today sorry!" 3 hours later my internet is turned back on.
After that point, my internet has been shut off 4 or more times a month, each time they claim "whoops, our bad!"
Third Strike: Accusing me of illegally downloading files... Now, I know pirating exists but I don't participate because being stuck in prison for "illegal downloading" just makes you everyone's personal plaything. That to me does not sound like fun. So after arguing with every single person who had the misfortune to disagree with me, I asked to talk to the person who made the claim, the problem? I HAD DOWNLOADED FAMILY FILMS FROM MY E-MAIL CLIENT AND THEY THOUGHT I HAD GOT SOMEONE TO SEND ME A MOVIE CALLED "FAMILY" MADE BY "FAITH TRIMEL". So they turned my connection back on and had the gall to warn me to "never do it again" and hung up on me.
In conclusion, (funny thing, my internet just shut off in the midst of this) I will never ever ever purchase Cable ONE's service ever again after I move, and suggest that before you think about getting Cable ONE, shop around for anything else.
Followup comments:  kcir60
Premium
join:2007-02-02
Fort Lauderdale, FL | Cable Bozo's What incredible bozo's. I think I would use dial up instead!!! | |
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Review by rsbrown69
UPDATED: 173 days ago
member for 347 days, 23 visits, last login: 173 days ago
Boise,Ada,ID
$39 per month (6 month contract)
"Basic broadband package starts at 3MB/s"
"If you come anywhere near using your bandwidth THEY WILL THROTTLE YOUR CONNECTION"
"Since they don't give you what you pay for (unfair bandwidth caps) I don't recomend them"
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CableOne will throttle your connection, it is in their terms of use and I have experienced it and confirmed it with their tech support while it was being done to me because I wanted to watch a NetFlix Watch Now movie.
I started with Cable one because it appeared they had the best value package with an advertised 3MB/s download speed. What sales will not tell you is if you even come close to your advertised plan for any length of time they will "cap" your bandwidth at what they call their "standard rate" which is approximately half of your advertised plan or less. I noticed that every time I started watching a NetFlix watch now online the movie would pause and a message would come up and say that my connection had slowed down and they would adjust the quality to prevent more interruptions. At 3MB/s the bandwidth is good enough to watch the HD Watch Now from NetFlix. The problem is if you come anywhere near the advertised download speed they will immediately start throttling your connection and your playback will keep pausing intermittently while it tries to buffer more information. I had an idea about what was going on and called tech support to try and figure out why I could not watch a simple movie. After weeks of calling and monitoring my line both DSLReports and Cable one tech support said it must have just been unusual high usage by my neighbors that caused my connection to slow temporarily, CableOne denied having throttled my connection because I had not gone over their cap. I had not tried to watch too many movies online since then because of the poor performance and chalked it up to just having greedy neighbors or a weak connection although most bandwidth tests kept showing I had a good 3MB/s connection?? Well last night I finally caught them in the act, while watching another NetFlix Watch Now my connection slowed drastically, I called tech support and he said everything looked fine on their end, try connecting my player directly to the modem, after a few grumbles I did and I had a great connection again. Maybe it has been my router after all, unlikely but possible. I hang up and started watching again and after about 10 minutes my connection slows to a crawl and now my watch now is horribly grainy. I immediately call back and keep my player recalculating the bandwidth to make sure it is still happening when I get tech support online and he says "everything is fine, oh wait, I see what is happening" he said my connection was being defaulted to the slower speed and the system does it automatically to prevent bandwidth abuse. He said that the 3MB/s plan is not designed to watch movies online.I said it works just fine until their system cuts my speed down and he said the other plans are better for watching the movies online!!! What!!?? He is trying to sell me a more expensive plan right after admitting that they will not even let me use the bandwidth I am paying for in my current one!! NO, I said that is not fair at all or ethical, just provide me with the service I am paying for and if it isn't enough bandwidth or not fast enough for me then I will upgrade. Do not throttle my connection down and say I need to buy the next higher plan!! If they throttled my bill then maybe I wouldn't be as upset but they don't. It is not in the name of preserving bandwidth for my neighbors because they will gladly sell me a much higher bandwidth plan (they don't change the hardware) which would would impact them even more if that were the real issue. No, it is a poor marketing tool to try and convince the user their plan isn't good enough but in reality they are just shortchanging the unsuspecting user. I do not condone the practice of shortchanging a customer in the name of convincing the customer to purchase a more expensive service. Just because they claim to admit it in their terms of service somewhere doesn't make it right. I am canceling Cable one and searching for a provider who does not use the unethical practice! Any suggestions would be great, I am in the Eagle Idaho area. It may take a few lawsuits to correct this practice if that is the only provider in your area. they are advertising it and you are paying for it. Would you settle for only being allowed to use half an advertised Ipod capacity?
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Review by asemblR
Posted: 228 days ago
member for 6.9 years, 170 visits, last login: 124 days ago
Miami,Ottawa,OK
$153 per month
"none"
"bad ping and latency, high price"
"not worth the money"
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The only only game in town for cable internet and cable TV. Really bad latency on the weekends and bad overall speed.
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Review by Gem
UPDATED: 268 days ago
member for 4.2 years, 1776 visits, last login: a few hours ago
Pocatello,Bannock,ID
$45 per month
"Okay, but pricey."
"Still pricey but slower and less reliable than before - periodic outages."
"It's the only cable provider in town so no choice really."
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The company's download speeds to our house have decreased. We are also experiencing periodic outages... Wait times when calling tech service to report the outages have increased in length. The service is still pricey compared to markets where there is more than one cable company. Combined basic cable and basic TV now cost almost $100 per month. It's the only cable company serving our town. No choice here.
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 Review by Le Roy
UPDATED: 271 days ago
member for 7.5 years, 483 visits, last login: 62 days ago
Biloxi,Harrison,MS
$99 per month
"You call this broadband?"
"The caps. I pay for it, let me use it."
"BellSouth is better at providing Internet. CableOne is just better at mind games."
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Ok, before I begin I would like to point out that I had/was a BellSouth FastAccess customer for a little over 3 years. They was very good to me, and provided me with rock solid service. Reasons why I left them will be explained below.
Now, on to the good stuff.
Here recently BellSouth started offering a much faster connection, 3 MB to be exact. While this new "technology" was forming, I for 3 weeks was unable to get it, maybe more, maybe less; either way a Bell Tech came to my house and told me, "Dude, you have the speeds to get the faster connection." so I called BellSouth and told them. They still denied the faster service to me.
Now, at the same time CableOne upped there download and upload speed to compete with BellSouth. They offered a 3 MB connection as well, so I decided to give them a try and see if I could indeed get those speeds. I called them Tuesday the 8th around 4:00 PM. Talked to the techs for a while about it, then I called the local office at about 4:45 PM. Talked to her for about 5 minutes, then we drove up to the office to get the stuff. They was closing at 5:00, so we had to hurry and get there before they closed the doors on us. We got there with about 3 minutes to spare. After about 10 minutes of filing out paper work. Probably would have taken longer, but I showed them that I was not an average user; so they didn't have to explain every single detail out to me. (Although if I hadn't, they would have.)
After I got the stuff, I got back home. Hooked up the cable modem and bam! I was online just that fast. This was around 5:30 PM now. I then proceeded to tweak my connection using the DSLReports tweaking tools. After about 45 minutes of messing with it, I reached a speed of about 28xx kbps. That would result to approx. 370 KB/sec download speed. This is over 2 times faster than my previous 145 KB/sec download speed with BellSouth. Plus I did not have to buy stuff that I never planned on using, such as a phone line for the DSL. I got Digital TV, with two boxes, and a 3000/300 kbps connection rate. Even if I had got the DSL connection with 3 MB, I am almost postive I would not have seen above 2500 kbps. That's because even though I had the 1472 kbps connection with DSL, I only got around a 1100 kbps in actual line speed.
Well, after playing with the cable for a while, it kept disconnecting me. So I called tech support. They guy was very nice to me, and he informed me that I was getting a very low signal on the cable modem. Well, this disappointed me. So I went to bed. Next day, I stated messing with it, and I was unable to get online, called them again and they told me they would be sending someone out. It came back on, and stayed on for the rest of the night.
Got home from work the next day, and to my suprise the connection was down again. So I reset the modem a few times, and played with the connection. Come to find out, the in line, on my splitter in my room was bad, and had come appart. So I pushed it up, and the tv cable got MUCH better, and I was able to get online again. (Cable Techs haven't even came to my house yet.)
So here I am, on DSLReports.com writing a review for a hopefully great service from CableOne.net.
Keep up the good work guys!
-LeRoy
[Edited]
Well, I have been with Cable One for a couple months now and I do not like it. Sure, the speeds are fast, but only if you use the PC for short periods of time. Say if I was to download Linux, it would take longer to get; than if I was to download it on that BellSouth 1.5 Mb connection I used to have.
Although I only go above the limit a couple times a week, it's mostly when I am administrating my server(s), such as downloading the log files, updating the cheat protection or simply adding more stuff such as maps to the server.
Plus I have a couple "personal" web sites that I run, and it takes forever to update them if I have to upload alot of files. I don't even want to get to the pictures I upload, I have a digital camera that takes 1.3 MB pictures. I will take 100 or more of these at a time and upload them to my many sites, something that would take forever.
So the bottom line is, if you're a simple user; then Cable One may be for you. If you're a power user, or you use the internet alot then I'd go else where. Those caps suck.
P.S.
I realize that Cable One is just trying to prevent P2P file sharing, but in my opinion that's not gonna stop anyone. They have people using 56k to download files on those networks, you think a 1 Mb connection will stop them? I think not. Get a grip Cable One.
-LeRoy
CableOne, if you can read this. Go ***** yourself.
So here I am, few years later and I'm back to AT&T now with there 6Mb connection. Having a few connection issues, but I blame the poorly wired house on that. This will all be resolved shortly and I'll be able to enjoy the 6Mb speeds for $43 a month. Sure beats CableOne's $45 a month for a 3Mb connection.
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Review by jakex_iii
UPDATED: 285 days ago
member for 5.7 years, 531 visits, last login: 26 days ago
Rio Rancho,Sandoval,NM
$45 per month (month by month)
about 1 days
"always ON; beats DSL"
"tech support and followup"
"update 2'2009 - service has been upgraded to 5MB"
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7'2006:
I can never get the 3Mb service advertised. Local support indicates a problem but is never resolved. Complaints to Corporate management never addressed. Unresolved problems "appear" to fall thru some sort of black-hole.
6'2007:
Speed problem finally fixed after sending letter to corporate Executive level.
BUT, followup for questions asked that do not have 'obvious' answers still remain unanswered.
2'2009:
Since upgrading to the 5Mb service the speeds have been consistently at that level. I rarely call Tech Services so I cannot vouch for their level of support. When I do call it is for an estimate for a localized network problem fix. This has happened only 2 times in the past year+.
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Review by ItzGenX
UPDATED: 1.1 years ago
member for 7.6 years, 34 visits, last login: 237 days ago
Gulfport,Harrison,MS
$63 per month
about 2 days
"Fast Tech Install, came the day after calling. Fast when speed isn't throttled/capped."
"Bandwidth throttling. High price. Rented modem died (+$6/mo), and they made me pay for it."
"Minimal disconnects, so get it if you are desperate and it is the only choice or don't download much."
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Ok where do I start? I first had Cableone when it was first introduced to Pass Christian, MS at my old house. The speed was 'par' for what they say you get and what you actually get. This was back when it was the 1500/150 and changed to 2000/200, no harsh throttling on the bandwidth. I had a great experience back then. Then in comes Katrina and wipes 70% of Pass Christian off the map (could barely find it on the map to begin with). So I moved to Dallas for a few years directly afterwards and was on DSL while there. It was pretty fast and never had any downtime that I can think of besides huge storms (expected).
Fast foward to now. I have lived in this relatively new neighborhood in north Gulfport, MS (built after Katrina) and have had Cableone for about 2 years now (5000/500). I went with them from a past good experience. I haven't been on the heavy bandwidth usage when I have had them this whole time (mainly just ended up playing FPS games and WoW). Up until about a few months ago, I have been introduced to the world of streaming video and bit torrent. Not only that, two of my sisters moved in to occupy spare rooms I had, and they are heavy on streaming video. Once this happened starting a few months ago, we have been fighting each other for bandwidth and actually came up with rediculous scheduling times for who can 'stress' the net. The throttling usually draws anyone's happiness to an end.
On to the horror stories of what's to come. After getting throttled whether it be streaming video or me on bit torrent etc, the connection gets to what seems to be instability. Their throttling of the bandwidth makes me get horrible pings in games when nothing else is stressing the bandwidth (games use low bandwidth too, just require pretty good pings most the time). I then looked up more details on this throttling only to find out it is between the hours of 12pm-12am, WHAT?!... That is an insane time span. Who died and named Cableone tyrant of cable internet? When I am throttled I can get a speed test that verifies I get cut in half 2500/250ish respectively. Ok so the throttle is working perfectly, the problem is when I am throttled, my speeds will spike up and down when doing anything other then a speedtest. Any solid stream of data either big or small becomes a squiggly line that looks like a seizmometer reading in bandwidth AND ping respectively to each other. This means all the things I would enjoy and use my internet for would be used between the hours of 12am-11:59am. Sorry but I do not want to make a schedule around my internet connection.
Ok, so now I was fed up finally tonight. I could not play CoD4, WoW, Warcraft 3, or any online games besides poker. I even tried using my Xbox 360, PS3, or Wii internet multiplayer games and was a sad panda. I couldn't watch any streaming videos except youtube if I was patient enough to wait 3 minutes for a 20 second clip. I can't really try to download anything cool cause speeds drop from 100kB/s to 5kB/s and sit there for the longest time before bouncing back up to 100+ for a few seconds and back down to 5. Basically between the hours of 12pm-12am, no one in the house can do anything involving the internet besides check email or chat on messengers.
I got curious while bored on my sisters IPhone and browsed onto the AT&T website and typed in our house number for DSL prequalifications. Low and behold!!! It says we prequalify for Fast Access DSL Extreme 6.0 (6000/512) for the low price of $43 and FREE modem +$150 cashback for switching from cable internet! Not only is it a lower price, it sure does beat $53+$6+Tax. I will aso get whatever speed I sync in at 24 hours a day 7 days a week, no lame gimmicks. Too good to be true? I think not. Anyway, I am fed up with Cableone and put in the order for DSL. If I like what I get, I will walk out to the box myself and clip the coax line from the house and give it a proper burial.
The end result, Cableone just blows now. I used to like them when they first started up cable internet down here at the beginning of the broadband revolution, but now they are just out to get cheap highs, low grade liquor, and $5 dollar prostitutes with the money they steal from the consumers and shoddy internet service.
Update 10/13/08
Well today was judgement day for modem arrival. I got the motorola 2210. This thing is rather tiny compared to any 'modem' i have seen. It is about the size of a radar detector or pda phone. Setting it up without the cd was rather simple. After that, I set it to bridged ethernet mode so my router can take over on logging in and out. I would prefer the modem to be in the room of one of the computers, but the only phone jack I have in the house is in the kitchen -_-. Oh well, it is all good. My DLink N router is doing great wirelessly. The modem syncs up pretty damn fast, talking about maybe 20 seconds. It took my cable modem longer to sync up. Browsing around in the modem's setup pages, I am at 8000mbps/512mbps on Fast mode. Everyone got home right around the time when I finish setting everything up and took it for a test drive. I set the QoS on my DLink to prioritize my torrent packets as last and multimedia is second with games and messenging in first place of priority. I have to say, everyone is doing what they do best on the net and there is no lag what so ever. I can play an FPS shooter game with >80 ping with torrents running in the background and sisters are streaming videos, one of which is netflix. In short, I love it! Much better then my cable EVER was. Good bye CableOne!
Followup comments: slimmy
join:2008-03-30
Idaho Falls, ID
 ·Packet8
| I agree. I agree that throttling is ridiculous. We like to stream lots of shows and it sucks when netflix is throttled right in the middle of a show and say it will takes 43 minutes to recover. 
The throttling here doesn't really affect the ping times though.
I also use packet8 with cableone and have been throttled to 1/2 speed and packet8 still works great.
Oh yeah we have the 3mb\300kb package for $43. Could be better, but the lack of options here in Idaho.
If you like to use torrenting just set it up to download between midnight and noon. | |
| | ItzGenX
join:2002-03-15
Gulfport, MS
 ·AT&T Southeast
 ·CableOne
1 edit | Re: I agree. I am probably going to drop CableOne for good. Today CableOne's undertaker showed up to my door. It was the DSL tech guy! He had nothing but great news for me, call him my internet Prozac. So a short summary of the days to come, he showed up to do the 'dirty work' of the DSL setup. Basically he came out and activated my line and test the signal. I talked to him a bit asking if the signal looks good. He says it is as strong as it can get and turns and points at a house across the street and diagonal to me. I was dumb founded and asked "what are you pointing at? that house? what about it?" He goes "no, that huge steel box sitting in their yard is fed by fiber, and your lines are fed from there to the house. you should get your 6.0 extreme service EASY without a hitch." I was happy to find out what that huge steel box was lol. It is maybe 100 yards from my house (300ft.). This translate into good bye CableOne. I can finally kiss bandwidth throttling, spiking pings, and high prices good bye.
I will get to take my DSL on a test drive later today when my 'Welcome Kit' gets here from UPS. It is basically the setup CD and DSL modem. I won't be nervous at all to plug it in. Monday, I will give CableOne a call and say they can come pick up their modem cause I will 'accidently' cut the coax from my house and cancel the service. Expect a AT&T DSL 6.0 Extreme service review soon. | |
| 
The capslock
@cableone.net | it is not stuck THEY'RE THROTTLING ME MAKE IT STOP | |
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Betrayed
| Cable one sucks ass They are throttling me, with their ridicilous 12-12 policy.
Latency (ping) to game servers goes up to 200-500.
That is not gonna cut it, I pay 140$ a month for their services to fuck me over.
I think not.
Tomorrow morning, I will call Directv and get DSL from the rotten Qwest.
Fuck you Cable One.
PS: They used to be great. | |
| | ItzGenX
join:2002-03-15
Gulfport, MS
·AT&T Southeast
·CableOne
| Re: Cable one sucks ass Yea I thought the same thing, 'they used to be great!'. While they are being internet nazi's, they should just start limiting us to only a hand full of websites that we can access. The owner of CableOne must be best friends with Fidel Castro. Ever since I went to AT&T DSL, I never looked back. 6meg service 24 hours a day 7 days a week!. | |
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