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 Review by nelamvr6 
UPDATED: 2 days ago
member for 7.8 years, 3310 visits, last login: a few hours ago
 New London,New London,CT
 $57 per month
 "Great fast reliable connection"
 "Sill no bad points!"
 "Great! The best way to go southeastern Connecticut!"
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Update 10/5/08
Metrocast replaced the wiring in my apartment with brand new coax. The already great service is now even better! They are in the process of rebuilding their entire system. It is great to see that they are investing in their infrastructure to bring me a better product. Metrocast rocks!
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Review by ricbnh
Posted: 16 days ago
member for 6 years, 122 visits, last login: 16 days ago
Rochester,Strafford,NH
$100 per month
"Fairly consistant speeds and service continuity"
"Uploads speeds are a bit anemic"
"Good value"
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My selected speed and overall cable package accomodates my requirements.
The supplied motorola cable modem (though a bit quirky at first) is adequate.
Have only had to call tech support a very few times.Issues resolved promptly.
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Review by dbartenstein
UPDATED: 30 days ago
member for 30 days, 7 visits, last login: 6 days ago
Tilton,Belknap,NH
$148 per month
 about 14 days
"All-in-one Cable/Phone/Internet beat my old a-la-carte prices"
"Only real option in my neighborhood (Northfield, NH)"
"Could be better, but it beats the alternatives around here."
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Had Metrocast cable modem for several years and just recently upgraded to the VIP package. Speeds seem to be on par with what others have reported though I find the 40kBs upload limitation frustrating when you are trying to maintain share ratio with concert trading sites.
My wife claims that the digital phone drops out on her once in a while Though I have never personally experienced that, I have a pal in Franklin who go so sick of it that he dropped his digital phone service and went back to using cell; that's saying a bit considering how spotty cell service is up here.
Service seems to have improved a bit since I upgraded from a Motorola Surfboard to the Arris Touchstone. I used to get regular service drops that would require modem/router reboots, but those are now few and far between.
Though the installers I've met are outsourced, they are friendly, reliable, and willing to go the extra mile.
Attached images and files
Followup comments:  
tenpin784
I Went To The Dark Side?
join:2001-03-30
New Durham, NH | speedtest Can you test to speedtest.metrocast.net
I want to see if your speeds are what they are supposed to be. | |
| | dbartenstein
join:2008-09-07
Tilton, NH
 ·Metrocast Communic..
| Re: speedtest Speed Test #57067998 by dslreports.com
Run: 2008-09-08 07:49:17 EST
Download: 5537 (Kbps)
Upload: 362 (Kbps)
In kilobytes per second: 676 down 44.3 up
Tested by server: 60 java
User: 1579678 @ dslreports.com
User's DNS: metrocast.net | |
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tenpin784
I Went To The Dark Side?
join:2001-03-30
New Durham, NH
·Metrocast Communic..
| Re: speedtest Cool!!
I was asking cause for some reason, there is some routing issues going to NY every now and then, and when I saw your speed of 1.1mb/s going to NY, I wanted to make sure your getting the actual speeds your supposed to.
Thanks!
--
Dream as if you'll live forever, live as if you'll die today.
Disclaimer: These are MY comments, my employer cant be held responsible. | |
| | | | dbartenstein
join:2008-09-07
Tilton, NH | Re: speedtest So are my speeds normal? Is there nothing I can do about the 40kBs upload rate? | |
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tenpin784
I Went To The Dark Side?
join:2001-03-30
New Durham, NH
edit:
September 9th, @02:17PM
| Re: speedtest 40KB/s is equal to ~320kb/s
So yes, your speeds are normal. | |
| | | | | | dbartenstein
join:2008-09-07
Tilton, NH | Re: speedtest OK... It seemed like I was getting faster upload rates a few weeks ago, that's why I asked.... | |
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 Review by icedcorn
UPDATED: 44 days ago
member for 1.2 years, 160 visits, last login: 8 days ago
Rochester,Strafford,NH
$42 per month
about 3 days
"Fast connections, speed as advertised after a hiccup"
"Had some initial issues but were fixed."
"in the Rochester NH area, this is it for 6.0 down, but does work well."
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I had used Verizon DSL for some time, however due to my distance from the CO, the highest speed I could possibly get was 1.5 down. This of course is "slow" by broadband standards
I had been with Metrocast for a few years before I switched to Verizon DSL. (Back in 1998, it was a one way cable modem with 512 down and a phone line up)....Verizon offered $29.95 a month with a free wireless router/modem combo. Verizon also offered MSN Premium free.
So now that I'm with Metrocast, I gave up the wireless router/modem and had to buy a separate Linksys wireless modem. I had to give up the "Free" MSN Premium and go with the pay by month feature ($9.95). I had to give up ESPN 360.
In return for all that I got 4x the speed. Sometimes. After multiple calls with tech support and having an onsite tech, we found out that the signal to my cable modem was too low. Once we got it fixed the speed went through the roof (the speed was always high on speedtests but never in real world downloading).
Now I am happy with the service. The signal thing just took a long time to fix. Thankfully a Metrocast tech is on the DSL forum and I found it was much easier to talk to him about issues than calling the traditional lines.
Metrocast now handles my cable TV, digital phone and internet. I still have had a few billing bumps but they've always been courteous to me on the phone and have tried do to what they need to in order to resolve my problems.
Again, my package is the "high speed" 6.0 down, which I got for $39.95 for six months and then it goes up to $41.95. I phone call set up an install which was within a week, I believe it was about three days. The original modem installed was a standard Motorola SURFboard, but when I switched to digital phone, I now have an ARRIS TW502G.
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Review by ski93
UPDATED: 57 days ago
member for 3.6 years, 41 visits, last login: 15 days ago
Northwood,Rockingham,NH
$34 per month
about 3 days
"Speeds Are OK"
"Don't Offer True High Speed Teirs"
"Ok Price for OK Service"
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Came from a town serviced by Comcast Corp...Speeds were great..years ago started at 1.5 down and 256 up...my price had never gone up 42.95 since mid to late 1990's up to just before I moved I had 6mb down and 1.5 to 2 mb up...solid...never had many reasons to call so service was fine...I moved to Northwood NH where the broadband plant (cable wire system) was rebuilt from the ground up...I called Metrocast and 3 days later they sent Sub Contractor...eeeeeee noooooo BUT WAIT this guy was good ...ran new service to my home and set my modem up on my rack system and was done in about 1.5 hrs...I have had only 2 outages in my area since moving here...both were during late night snow storms...they were quick to respond and quick to get services back up and running...slower tier speed services but the price also matches..no real complaints..only that I don't have their tv..too expensive..I have dish network...lol
Update as of 7/17/08
made the switch from dish satv to metrocast dtv and my cheap voip service to metrocast phone now bundling..price went waaaaaaayyyyy up. triple play with 2 dtv/std converters 160.00 month...lost lots of channels i had with dish 2 dual tuner converters and 300 + channels to 2 dtv converters single tuner and got std/dtv recption....yuk pictures look like s**t...over priced for what you get..if the ondemand service with metrocast had some decent content or content at all it might alllllmost be worth it...but sadly its not...will prob drop their tv service 6/8 months and go back to dish network...sorry metrocast...you video service is just not worth the money...no content...no pic quality...no thanks
Update as of 8/10/08 (Sooner Than I thought)
Sigh...I miss my 100% digital quality...I thought I could wait 6/8 months to dump the Metrocast video service to return to Dish Network...I just came in from the pooring rain..Worth it though.. I just remounted the LNBs to the Dish antennas and hooked up my two dual tuner receivers and disconnected the video from Metrocast in the basement...I didnt even have the Metrocast service long enough to return the Dish components...Sooooo much better...even the locals....Im calling this week to drop their video service, it just is not worth the cost...no on demand content...poor pic quality...I like the guide thats it...not worth the added expense..I gave them a chance and it just isnt worth keeping...
Followup comments:
tenpin784
I Went To The Dark Side?
join:2001-03-30
New Durham, NH
·Metrocast Communic..
| ahh my hometown That's where I am from 
Haven't had to many issues over there.
Don't forget to hop on over to »Metrocast Communications if you do experience anything odd, or just to come on over and chat.
--John
--
Dream as if you'll live forever, live as if you'll die today.
Disclaimer: These are MY comments, my employer cant be held responsible. | |
| ultatryon
join:2002-04-10
Waterford, CT
| Missing channels? What channels are we missing that you had that you wish to view? I mean, yes, Dish has 300+ channels, but how many of those are crapy shopping channels?
Unfortunately, I cannot say much about the PQ up there, as I have never seen it myself, but I do know changes are in the works.. | |
| | ski93
join:2005-02-14
Northwood, NH
·Metrocast Communic..
edit:
July 19th, @10:49PM
| Re: Missing channels? Metrocast digital basic only gives me 47 channels above the std 78 channels of exp basic cable 2 dtv converters only some of the channels over ch 78 are in a digital format 60.00
Dish digital service gave me 300+ channels 2 dual tuners (4 tv's) all digital even my locals from nh/ma markets 57.00
metrocast gives me some maine channels which is kinda nice for news and weather and some on demand service not much though | |
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Review by MCrevier
Posted: 81 days ago
member for 81 days, 0 visits, last login: 81 days ago
Belmont,Belknap,NH
 Business customer
$144 per month
"None"
"Everything"
"You'd be better off with morse code."
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I just recent moved to Belmont from Raymond, NH, where I had Comcast business class service. My speeds in Raymond were remarkable. At one point they were 33mb down/2.5mb up. I was subscribing to Standard Cable ($53/mo) and Business Internet ($65/mo) which included a static IP. So my monthly bill was $124, and I never once had an outage. The customer service was local, and outstanding. My speeds for internet were only supposed to be 8mb/1mb, but it never went that low.
Unfortunately, being in Belmont now, i am forced to use metrocast. The only business internet plan they have that offers a static IP is $100/month, and the speeds are supposed to be 6mb/768kb, but i've never seen it higher than 4mb/500kb. Their customer service is simple a joke, and the connectivity is hit or miss. Comcast is 50 times better, and $20 - 40 cheaper.
Stay away from Metrocast. I'll reconsider if Comcast ever buys them.
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 Review by fauzt0
UPDATED: 87 days ago
member for 7.5 years, 2066 visits, last login: a few hours ago
Groton,New London,CT
$52 per month
about 1 days
"Great Speed, Low Ping, Farely good support."
"Connection drops atleast 3 times a month."
"Good speeds...Sometimes a neusance...But overall, good service."
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It's Comcast so its going to be fast but it has its issues at times. If you live in Groton get Comcast and not Groton utilities!
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Review by clucas001
UPDATED: 92 days ago
member for 4.9 years, 491 visits, last login: 50 days ago
Mechanicsville,Saint Marys,MD
$32 per month
about 6 days
"Advertised speeds, Ping/Loss good, No Longer Need TV!!! $29.95/month is GREAT!"
"Subcontractor forgot to put cable box together, almost wanted to drill a new cable line that was unnecessary"
"Much Better than 2 years ago! Stable, solid connection."
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I considered DSL through Verizon which is, and always will be, unavailable for me.
I ordered the 1.5mbps/256kbps package for $29.95 plus a $49.95 installation fee. I could have gotten 6mbps/384kbps for $39.95 plus $29.95 installation, but I remembered their past of horrible speeds and pings over 12,000 (yes, that's twelve THOUSAND). I thought hopefully I could at least get a stable 1.5/256. They haven't capped me (yet), cause I'm getting the full 6/384 speed right now--and I'm actually getting it!! 5,500 kbps/320-350kbps. Pings to servers are similar to what I get on my school connection of 40,000/40,000.
Order went smoothly, but make sure to go to their billing office. I thought I was a new customer, so I clicked on that option, and they wouldn't let me order a new service. A little confusing, eh?
Install took about an hour even after having cable just two years ago (I used to pay $54/month for 4mbps/384kbps that I didn't even get, and that included basic tv which I don't watch).
I used my own Motorolla Surfboard SB5100 modem.
Metrocast is looking good right now for St. Mary's County, MD. Beats dial-up!! I'll keep you all updated.
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Review by Craig
UPDATED: 96 days ago
member for 2.7 years, 206 visits, last login: a few hours ago
Lexington Park,Saint Marys,MD
$41 per month
"On-site techs are ok."
"Massive slowdowns at nights and on weekends."
"Only "real" high-speed game in town, and it shows."
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I've been a customer for six years. Off and on good and bad service. There were 18 months in 2005 and 2006 after the local company was bought by Metrocast that were absolutely horrible. Internet service (and cable) would be out for days at a time for no apparent reason. It's been really good since then until recently, where sub-mbps has become the norm.
I have the 6mbps/384kbps package.
I have my own equipment (Linksys modem and router).
Phone support techs don't seem to be technical people (imagine). Lots of script reading (that usually ends up with rolling a truck).
Price is for internet only. My combined cable/internet bill is about $110 a month.
No DSL/FIOS where I live.
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 Review by odog
UPDATED: 120 days ago
member for 7.1 years, 3218 visits, last login: a few hours ago
East Lyme,New London,CT
$38 per month
"Great peering, low latency, local customer service"
"none really"
"it's worked great!"
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WARNING I USED TO WORK FOR THIS COMPANY!
Edit 5/29/08
I just moved away but my Internet service always worked perfectly!
Edit 9/3/06
We have been purchased by another cable company and are now MetroCast Communications of Connecticut. It is still all the same people but we now have the backing of a larger company, we will still offer the same small town service but with more advanced technology. We now offer various speeds of Internet service, from dial-up replacements to full blown Business level services. The system will be undergoing a full plant upgrade which will enable more reliable service, faster Internet, Telephony, more channels, VOD and more HD. The most noticeable change was the upgrade from 3000/256 to 4000/384 for "standard" subscribers. This packages is now called "MetroCast Internet" and is our flagship product.
Edit 2/27/05
New tiers have been added, offering faster speeds, static ip's and allowing servers.
Edit 8/18/04
Speed has been increased from 2500/256 to 3000/256.
Edit 3/15/04
Speed has increased from 1500/128 to 2500/256 
Original review 8/24/03
the package is a 1500/128 for $38.95. this includes 5 email boxes with 20mb storage each and a ~20mb attachment size limit.
I installed it myself the day I moved out of the comcast franchise. took me all of 5 minutes after the cable work had been done. Speeds are 1500/128 with these speeds being rock solid. No matter what time of day, nor what day of year the modem hits the cap every time.
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