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 Review by Opticwonders 
UPDATED: 31 days ago
member for 95 days, 46 visits, last login: 1 days ago
 Sanbornton,Belknap,NH
 $40 per month
 about 5 days
 "Nothing."
 "Slow speeds. High prices. Old and faulty equipment. Rude customer service reps and technicians."
 "Go elsewhere! Look at EVDO, DSL, or even dialup."
| Pre Sales information:
Install Co-ordination:
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(ratings below consensus)
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This company is horrible! The prices are high and the speeds are low. Tech support can never help you with anything. Service is unreliable and modems must be swapped frequently. We have had to call support so many times that they are no longer willing to honor their free tech support feature included with this business account.
We have had to swap modems almost every day. They keep blaming us for having bad wiring in our building, etc... We have had a new line installed and had a crew of professional electricians check our lines. They found nothing wrong. Most of the time, speeds aren't that far from dialup. The arrival window is always 9AM to 6PM. The only time they have EVER been on time is when we had the initial installation...
Also, they have left our work area a mess. They had to drill several holes for a wall outlet, only to learn that they were unusable. The aren't even kind enough to fill in the holes or to install a wall plate. The current cable outlet is about 5 inches in diameter and has no wall plate covering it.
Another thing - there is only a single person that can upgrade/downgrade/cancel our account in the entire company. Trying to get a hold of this person is like finding a needle in a haystack. You have to bombard their answering machine with messages until they finally call back.
You should avoid this provider at all cost! You will save time and money doing so. You should seriously consider using dial-up, EVDO, or a satellite connection instead.
UPDATE: Early May 2009
Still horrible. We haven't had to swap modems anymore but the connection is dropping out every few minutes and the internet has been really slow. I still stand by my original review. Avoid Metrocast at all costs.
UPDATE: May 18, 2009
Yep, still terrible. Go elsewhere.
UPDATE: June, 2009
See ya later, Metrocast. =)
Followup comments: | Forums » comments on review of Metrocast Communications |
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 Review by veloct
UPDATED: 45 days ago
member for 6.4 years, 2127 visits, last login: a few hours ago
Moosup,Windham,CT
$43 per month (month by month)
about 3 days
"Only speed upgrade over low- and mid-tier DSL in my area."
"Service is spotty at best, not a good thing if you need to have your net service. Tech support by phone is very poor."
"Go with DSL, Fios or U-Verse if available to you."
| Pre Sales information:
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(ratings match consensus)
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Signed up on the 2nd of April after many conversations vial IM with odog, he was very helpful and straight forward. After some issues with SBC (billing problem, loss of speed, lackluster support) I decided to switch to cable. So far is great, time will tell but so far I'm happy with myeastern.com.
April 13, 2004:
Today we got a nice surprise from ECC and we got upgraded to 2500/256, at least for now. They are going to test it and see how it goes, it may go up or down but it's nice still to get upgraded. Kudos to Owen and the staff at myeastern.com
February 24, 2005
I upgraded last night to the new Ultra package ( 6.0/512 with DHCP) with a new 60 Gb cap for only $20 more per month. The service has been good (seems we have one outage per month but it's not for too long and i was taken care off when i complained) and the service you get is the best in the broadband game, no doubt. The staff at myeastern.com is great.
May 2005
Moving to Moosup in a week and I'm glad to find out that ECC is my cable provider here so I'm going with Digital Basic and the 3.0/256 DHCP tier. I just wasn't really using the 6.0/512 but I'm still happy to be able to stay with ECC. They just plain kick ass.
June 2005
Been here for almost two weeks and ECC has been rock solid. I decided to upgrade to the DVR box instead of the basic digital box, glad we did. We love it. And as usual the internet connection is great and the support Owen and Rob provide is beyond great, ECC is as good as it can get.
Dec 2005
I have nothing bad to say about ECC, they are great. A little pricey but that's not due to the broadband but the cable service for what we pay is not worth it to me. I am going back to SBC and use their bundle service which will save me quite a bit and I'll have a reliable phone line and still enjoy broadband and digital TV service.
March 2009
Back to Metrocast (myeastern). Their 7/512 service is great. Everything is working as intended.
March 2009 part 2
Been connected for a little over a week and have had to call tech support twice (30 mins. total phone time each time), one for TV (cable box decided to stop working) and now for internet (no connection at all). I called and I'm being told it may be Monday before a tech is even able to come out to our apartment. Now I remember why I left in the first place. Not happy at all. Lucky that our neighbor has been kind enough to let us connect through their DSL line.
April 2009
About a month and a half in and I've had 1 outage and 2 minor hiccups so far. I think I've downloaded a file once in that time where I actually had a higher download rate than with my old DSL line. Jury is still out though, I won't go back to DSL just yet, we'll see how things go in May.
May 2009
Still getting the odd connection drop here and there. Makes no sense at all, anything happens and I have to unplug everything to the modem and reconnect everything just to reset it. I'm probably going to go back to DSL in June, seems that cable is still subpar in CT.
Followup comments: | Forums » comments on review of Metrocast Communications |
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Review by tony_s_fan
Posted: 52 days ago
member for 55 days, 10 visits, last login: 21 days ago
Putnam,Windham,CT
$121 per month
about 2 days
"F-A-S-T Internet service. Pretty good channel lineup"
"Putnam CT isn't updated yet. Don't have the channels others have."
"Good internet service, tv is good. Need more channels, tho!"
| Pre Sales information:
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Dropped AT&T landline/dsl and DirecTV to save $'s. The southern part of the state has more channels. Putnam isn't upgraded yet. Tech was ho-hum about the service. Putnam's current installation is 70's vintage. The internet is BLAZINGLY fast. Getting around 7mbps. I've only been w/Metrocast for a couple days, so if anything changes, I'll update.
Followup comments: | Forums » comments on review of Metrocast Communications |
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Review by quickdraw117
UPDATED: 96 days ago
member for 6.1 years, 108 visits, last login: 60 days ago
Weatherly,Carbon,PA
$95 per month
"none"
"big bucks for basic crap"
"shop elsewhere if you can"
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if you can get dsl thru verizon you might want to seriously check them out for as little as 75.00 a month for tv, the net, and phone it is a bargain. metrocast speeds for cable are erratic at best. during the day I test around 2 mbps advertised speed is 6 they have no reason why other than to call me a liar. and we pay a hundred bucks a month for the net and basic cable.not a good buy but that is all I have available other than dial-up or satellite.
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Review by alanmoss
UPDATED: 98 days ago
member for 1.8 years, 22 visits, last login: 52 days ago
King George,King George,VA
$52 per month
"The only highspeed internet I can get where I live in King George"
"Cyclic speeds and pings because of user growth"
"The only highspeed internet I can get where I live in King George"
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About 2 years ago they were leasing a T3 line (45Mbit/s) from Verizon for their backend connection to the internet backbone for about 1000 6Mbit customers. At peak times in the evening it was about as slow as dialup. Since then they have switched over to Cox as their backbone provider. Things have been quite a bit better. Unfortunately to start 2009 they upgraded our service to 7Mbit/s download and introduced some new issues. They are currently depriortizing UDP traffic per their tech support. This causes ping times to be quite erratic in the evening making gaming in first person shooters tough at peak times. Their tech support seems to think this is a proper thing to do and has no intent of changing their traffic prioritization scheme. Oh well, this is what I get for living in the boonies!
Followup comments: | Forums » comments on review of Metrocast Communications |
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 Review by fauzt0
UPDATED: 102 days ago
member for 8.2 years, 2093 visits, last login: 18 days ago
Groton,New London,CT
$52 per month
about 1 days
"Great Speed, Low Ping, Farely good support."
"Connection drops atleast 3 times a month."
"Good speeds...Sometimes a neusance...But overall, good service."
| Pre Sales information:
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It's Comcast so its going to be fast but it has its issues at times. If you live in Groton get Comcast and not Groton utilities!
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Review by ski93
UPDATED: 129 days ago
member for 4.3 years, 109 visits, last login: 1 days ago
Northwood,Rockingham,NH
$160 per month
about 5 days
"Speeds Are OK"
"Don't Offer True High Speed Teirs"
"Bundle Deal Is No Deal"
| Pre Sales information:
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Came from a town serviced by Comcast Corp...Speeds were great..years ago started at 1.5 down and 256 up...my price had never gone up 42.95 since mid to late 1990's up to just before I moved I had 6mb down and 1.5 to 2 mb up...solid...never had many reasons to call so service was fine...I moved to Northwood NH where the broadband plant (cable wire system) was rebuilt from the ground up...I called Metrocast and 3 days later they sent Sub Contractor...eeeeeee noooooo BUT WAIT this guy was good ...ran new service to my home and set my modem up on my rack system and was done in about 1.5 hrs...I have had only 2 outages in my area since moving here...both were during late night snow storms...they were quick to respond and quick to get services back up and running...slower tier speed services but the price also matches..no real complaints..only that I don't have their tv..too expensive..I have dish network...lol
Update as of 7/17/08
made the switch from dish satv to metrocast dtv and my cheap voip service to metrocast phone now bundling..price went waaaaaaayyyyy up. triple play with 2 dtv/std converters 160.00 month...lost lots of channels i had with dish 2 dual tuner converters and 300 + channels to 2 dtv converters single tuner and got std/dtv recption....yuk pictures look like s**t...over priced for what you get..if the ondemand service with metrocast had some decent content or content at all it might alllllmost be worth it...but sadly its not...will prob drop their tv service 6/8 months and go back to dish network...sorry metrocast...you video service is just not worth the money...no content...no pic quality...no thanks
Update as of 8/10/08 (Sooner Than I thought)
Sigh...I miss my 100% digital quality...I thought I could wait 6/8 months to dump the Metrocast video service to return to Dish Network...I just came in from the pooring rain..Worth it though.. I just remounted the LNBs to the Dish antennas and hooked up my two dual tuner receivers and disconnected the video from Metrocast in the basement...I didnt even have the Metrocast service long enough to return the Dish components...Sooooo much better...even the locals....Im calling this week to drop their video service, it just is not worth the cost...no on demand content...poor pic quality...I like the guide thats it...not worth the added expense..I gave them a chance and it just isnt worth keeping...
UPDATE 2/22/09
Completed dump of all Metrocast services except High Speed Internet...Dropped their phone for Via Talk Voip service...Quality was pretty good and price was not pretty good..Not all Metrocast channels are simocast in digital..not great channel lineups..poor digital tiering....poor on demand content..damn the price was way to much for way too little...My Dish network is far better on price, on content, on picture quality...no on demand but thats ok..oh my god the HD service and DVR big step up from Metrocast...I'll take three seperate bills and get a deal than bundle with Metrocast and spend 160 dollars a month...
Metrocast was 160.00 per month with bundle
Metrocast Internet 44 dollars a month
Via Talk Voip Phone 16 dollars a month
Dish 250 w/hd 60 dollars a month
Sorry Metrocast your just not worth it
Followup comments:  
tenpin784
I Went To The Dark Side?
join:2001-03-30
New Durham, NH
| ahh my hometown That's where I am from 
Haven't had to many issues over there.
Don't forget to hop on over to »Metrocast Communications if you do experience anything odd, or just to come on over and chat.
--John
--
Dream as if you'll live forever, live as if you'll die today.
Disclaimer: These are MY comments, my employer cant be held responsible. | |
| ultatryon
join:2002-04-10
Waterford, CT
| Missing channels? What channels are we missing that you had that you wish to view? I mean, yes, Dish has 300+ channels, but how many of those are crapy shopping channels?
Unfortunately, I cannot say much about the PQ up there, as I have never seen it myself, but I do know changes are in the works.. | |
| | ski93
join:2005-02-14
Northwood, NH
 ·Metrocast Communic..
1 edit | Re: Missing channels? Metrocast digital basic only gives me 47 channels above the std 78 channels of exp basic cable 2 dtv converters only some of the channels over ch 78 are in a digital format 60.00
Dish digital service gave me 300+ channels 2 dual tuners (4 tv's) all digital even my locals from nh/ma markets 57.00
metrocast gives me some maine channels which is kinda nice for news and weather and some on demand service not much though | |
|
tenpin784
I Went To The Dark Side?
join:2001-03-30
New Durham, NH | Simulcast All of the channels are simulcasted in digital.
That was done before the first of the year rolled around. | |
| | ski93
join:2005-02-14
Northwood, NH | Re: Simulcast You would never know it from the picture quality with the DCT200 series | |
| | | |
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Review by rkpetros
UPDATED: 131 days ago
member for 6 years, 312 visits, last login: 26 days ago
Plainfield,Windham,CT
Contract price not specified.
"Can't think of any"
"Customer Service Practically non-existent"
"I don't recommend"
| Pre Sales information:
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Here's what I've experienced with Metrocast. Some of these issues already existed before they bought MyEastern, but nonetheless, these are big customer service problems.
1.) I've been trying to reach customer service for a week now. Every time that I've called, I've waited at least 10 min., most of the time even longer and could NOT reach anyone. I finally gave up each time. I don't have that kind of time to waste on hold. I finally got someone to answer the phone and it was the answering service. Their answer to all of my questions was "I don't know", and "Call back Monday". I called back again several times, and when I finally reached a person who I thought could assist me, she told me that if I wasn't at home, she couldn't help me.***Update 2/23/09****Have been having internet issues for quite some time now. Everytime that I try to call customer service, the wait is at least 20 min. This aspect of Metrocast has gotten even worse.
2.) I'm paying for new HD channels which supposedly came online on 11/1. Everyone else seems to have them; however, I STILL cannot receive them. That's the reason why I've been trying to reach Customer Service. Update 2/23/09***HD channels that did come in were at times 'jumpy'. Finally ended up getting rid of cable TV w/Metrocast and now have Dish Network. I couldn't be happier. I have many more HD channels at a lower cost.
3.) When I've needed someone to come to the house in the past due to Internet issues, the wait was 3 weeks or more. Ridiculous.**Update 2/23/09***Now I can't even get a hold of anyone on the phone without a 20 min. or more wait so I can even try to get service at my home!
4.) Channel reception is bad on many channels. Some you can barely see at times. I never had that problem with satellite TV.***update 2/23/09***I now have Dish Network and the reception is unsurpassed.
5.) One good thing is that the Internet Service is quite reliable, and fast. ***Update 2/23/09**** This "one good thing" is now gone. They have raised the rates and ever since then, my speed is generally below 2000/400 and I'm paying for 7000/400. When I do have the very rare occasion to get a hold of customer service, they have me do meaningless tests and tell me there is no problem.
I'm very disenchanted with them and regret giving up DirecTV and switching. I am seriously thinking of going back to satellite TV and getting DSL for my Internet provider. I had DirecTV for 7 years and never once had a problem getting a hold of Customer Service.***Update 2/23/09****I ended up cancelled Metrocasts cable TV service and got Dish Network. I'm now extremely happy with that. I'm looking into cancelling my Internet service with Metrocastand going to AT&T DSL due to the very poor customer service and rude personnel that is employed there.
Followup comments: tito
join:2006-07-03
Waterford, CT
 ·AT&T U-Verse
2 edits | I agree, DirecTV is better Sure, Metrocast is somewhat better than Eastern as far as channels go, but still lacks several channels that everyone else gets: E!, AMC, Headline News, NECN just to name a few.
I know that I currently have no plans of dumping Direct & switching back to cable! | |
| | 
odog
Cable Centric Vendor Biased
Premium
join:2001-08-05
Norcross, GA
clubs: | the future Tito
We will be adding all those channels and more in the next year. Our internet service will also be upgraded to 6Mbps/384Kbps over the summer. With Waterford being one of the first areas to get the upgrade. | |
| ultatryon
join:2002-04-10
Waterford, CT
| We are all human :) With all of the channel lineup changes that have happened, the call center here has been hammered with calls, which unfortunately has translated into busy signals, and long hold times. Rest assured that we are trying as best as we can to get to everyone who needs help, but there is only so much that we can do.
I have sent you two emails in regards to your situation, and I still have yet to receive a reply. I look forward to getting your issues resolved. | |
| | rkpetros
join:2003-06-03
Plainfield, CT | Re: We are all human :) I've not received the emails.....I finally did get a hold of customer service.....they sent someone out today and now my internet connection is unstable and they've messed up my whole entertainment system. I'm now even MORE unhappy. | |
| | | 
ultatryon1
@ultatryon.com
| Re: We are all human :) Whats the problem with your internet access?
I just checked your modem, and your signal (as of right now, about midnight) couldn't be better.. They are, what I would call, "Textbook".
As for the entertainment system, the tech should not have touched it, what is it doing (or not doing as the case may be) | |
| | | | rkpetros
join:2003-06-03
Plainfield, CT
·Metrocast Communic..
| Re: We are all human :) It was dropping the connection a lot and I had to reboot my modem a few times during the evening. It was o.k. this a.m. when I left for work so I guess we can wait and see what happens.
As far as the entertainment system issue, the technician wired the cable directly to the DVR/Converter. I previously had it split to go to the DVD Recorder also, and that's the problem. He bypassed it so now my DVD Recorder is worthless. He told my wife that the reason that I could not get the new channels was because I had too many splitters. I have 4 TV's in my house, and there are connections for even more. When I downgraded my cable service a couple of years ago, they messed it up by making the signal so weak that my internet wasn't working. Over the phone, someone at MyEastern told me exactly how to setup the splitters where they enter the house, but the tech yesterday apparently disagreed. Anyhow, the new channels are now coming in, and the old channels that were very fuzzy now come in great. But I'm worried that if I split the signal in back of the TV and hook up the DVD recorder, the signal will weaken and I'll be back to square one. My wife said that the tech said that sometimes a signal amplifier is needed. (I wasn't home, my wife was and she doesn't understand any of this technical stuff.) I don't understand why he didn't just do that instead of disconnecting my equipment. I've had signal issues in the past with my internet (per your phone support when they tested it), but at the time it was hard to have someone come out to my house during the day when we were both working, so I just let it go.
Thanks for your reply back and for trying to assist me. | |
| | | | |
ultatryon1
@ultatryon.com
| Re: We are all human :) (sorry for the tech support here, but I am not sure why you arent getting my emails)
Signal Amplifiers are not free, and the technicians do not carry them in their trucks. If you want one, you can either pick it up in our office, or schedule what is called a "special request order" to have one installed. I do not recall the price off the top of my head for the amp.
You said that you had connections for more televisions, are they all active? If you have say, 8 outlets connected to an 8 way splitter, but you are using only 4 of them, then I would replace that 8 way, with a 4 way, and effectively gain 3db of signal.
As for the modem, what you were probably told is to connect your modem off the first two way splitter, and according to the readings I see here, that is still how it is connected. If simply restarting the modem is fixing your issue (even if you have to do it multiple times) then I would say its the modem itself, being that its an older Best Data modem, I would not be surprised.
If you do pick up the amplifier from our office, you would leave the modem connected to the 2 way splitter, and connect the amplifier to the other side (the side that feeds the splitters for your televisions), as the amplifier will make your signal worse for the modem.
If you want you can bring that modem into the Plainfield Office and exchange it, we will give you a much newer Motorola modem. | |
| | | | | | rkpetros
join:2003-06-03
Plainfield, CT
·Metrocast Communic..
| Re: We are all human :) Thanks for your reply. I can't remember how I have the splitters set up, and I'm not home to check them right now. However, I do know that I don't have any unsed connections. As far as that modem, I did not get it from you; I purchased it from my old cable company about 5 years ago. Would I be able to exchange that one or do I need to buy my own modem elsewhere?
As far as the TV setup goes, I'm going to try to hook up the DVD recorder again and see if my signal through the converter is downgraded. Then I'll decide about the amplifier, but I'll call first to see the cost. I won't spend a lot...then I may as well go to DirecTV because they have a very enticing deal right now. Thanks again. | |
| | | | | | | ultatryon
join:2002-04-10
Waterford, CT
| Re: We are all human :) Yes, we will exchange the modem, regardless of where it came from.
Also, if you have a bunch of cascasded 2-way splitters, the one at the end of the chain will have the smallest signal. If you had, say a 2 way for the modem, fed to a 4 way, the 4 outlets will have the same level of signal, as opposed to a 2-way to a 3-way to a 2-way. | |
| | | | | | | ultatryon
join:2002-04-10
Waterford, CT | Did you get your problem fixed? Its been a few days,and I wanted to make sure that everything was ok. | |
| | | | | | | | rkpetros
join:2003-06-03
Plainfield, CT
·Metrocast Communic..
| Re: We are all human :) Thank you for asking. Right now the TV/HD issues seem resolved, and my picture is great on all channels. I moved some splitters around and was about to get a signal amp., but everythings working good now. I'll get an amp if the signal seems weak in the future. I still need to get in and exchange my cable modem. I'll try to do that next week; I've been quite busy. Thanks again for your concern. | |
| 
Fluke
join:2008-06-24
Plainfield, CT | Good Luck Sorry to see you go. My only comment is the techs here on the forum tried to help and I even offered to come out there myself. Good luck
--
Get cape... wear cape... fly! | |
| | rkpetros
join:2003-06-03
Plainfield, CT
·Metrocast Communic..
| Re: Good Luck Actually TenPin has been very helpful and is getting someone to contact me today. I have given Metrocast more chances than the average person would do. I am still hoping that I can keep Metrocast if possible to avoid the hassle of switching email addresses, etc. I'll see what happens today. I didn't reply back to you on your offer because TenPin was assisting. I supervise a large team of Technical people who deal with customer service issues constantly and if any of them gave people the runaround that I've received, they'd no longer be working for me. | |
| | | 
billh491
join:2001-08-09
Pomfret Center, CT
·Metrocast Communic..
| Re: Good Luck It took me 58 days to get a DVD replace in my brand new Dell laptop so I know what the run around is. But if you supervise a large team of Technical people I would think you would be savvy enough to have your own domain or at a minimum use Gmail so that you can always have the same email.
I have only had two email address in the last 14 years one with NECA when I had dial up and then got my own domain when I got my cable modem. And who is to say you can even keep your metrocast address anyway. I have had the same cable ISP since 2000 and would have had to change my address three times! Started with @home.com then earthlink then myeastern now metrocast.
You think your speeds are slow in December of 2001 mine went from 1.5 megs down to 53k down and did not come back to 1.5 megs until Feb 28th 2002! | |
| | | | ultatryon
join:2002-04-10
Waterford, CT
| Re: Good Luck said by billh491 :You think your speeds are slow in December of 2001 mine went from 1.5 megs down to 53k down and did not come back to 1.5 megs until Feb 28th 2002! Those were a really tough 59 days... | |
| | | | |
billh491
join:2001-08-09
Pomfret Center, CT | Re: Good Luck Been 7 years and I am still scared by it!
But like they say if it does not kill you it will make you better and you guys built a great network. | |
| | | |
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 Review by ptrowski
UPDATED: 132 days ago
member for 4.3 years, 2265 visits, last login: a few hours ago
Putnam,Windham,CT
$70 per month
"Good selection for small company, techs in the forum are great."
"A bit pricey but worth it."
"Fastest around, the techs really busted their asses to help the customers.."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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2/21/09
Things seem to have finally settled down and the speeds on average are where they should be.
2/2/09
Well, things were ok for awhile, but I am still getting wildly varying speeds at night. A test a few minutes ago had me at under 2mb download on a 10 mb line. There was a delay in splitting the downstream in my area so hopefully it will be done soon.
1/23/09
Looks like the guys got everything fixed. Speeds are back up to where they should be. They are going to split the downstream in my area, so that should help a bit also.
1/12/09-
Speeds are still tanking it at night as they are having a major issue on the CT system. Speeds go below 2 MB often and sometimes are below 1 MB. It is not scheduled to be fixed for at least another week. Granted the guys in the Metrocast forum are working hard to get it done, but it has been 9 days so far, and it will be more than a week from today until it is fixed.
Not good....
1/6/09-
I bumped up the tech support rating.
Tech came out today, was early in the 8-5 window given. Immediately he saw the signal issues and called to have a line tech come out.
1/3/09-
Speeds at night are around 1/5 of my 10 mb connection. My call to tech support last night was "I guess I could have someone come out but they most likely won't find anything". Not very supportive for $70/month just for the internet connection. You can see some of the issues here.
»Issues tonight?
1/2/09-
Well the speeds are good while they last. I have noticed at night my speeds are tanking it down to about 1/3 what they should be, of course after I called to disconnect my DSL service. I hope they can get things working better....
12/31/08-
Speed bumps came a bit early, I am getting 10/1 now!
I have used them previously, and wanted more speed than AT&T can provide. I used the same modem as before, and the install was pretty easy. I got their Gamer 6/1 speed. Not bad, low pings. The good thing is that January 1 the speeds will be bumped to 10/1.
Followup comments:
AF333
@nh.gov
| Metrocast Is PAINFULLY Slow Lately I am a New Hampshire customer at my residence who has also been experiencing a major shortage in bandwidth.
I talked to tech support and we did many a trace route and it appears that the problem is beyond Metrocast's immediate control. The top suspects are Road Runner and Verizion. A few of their routers appear to be overloaded and not reporting.
I am getting 200-800kbps downstream from 6pm to midnight which is really disappointing for $70 a month. (par 10m/1m)  | |
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tenpin784
I Went To The Dark Side?
join:2001-03-30
New Durham, NH | Re: Metrocast Is PAINFULLY Slow Lately Hey guys, if you register, you can post over in the MetroCast forum and we can try and help you out!
»Metrocast Communications | |
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Barrio
@metrocast.net | Metrocast Still slow for you ? I am a metrocast user also and it has been very slow lately, i cant view any streaming videos online | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Metrocast During the day it has been good, but at night is when the issues appear. It looks like they are starting to work on it so hopefully it will be back to normal soon. | |
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barrio84
@metrocast.net | Re: Metrocast Where are you from ? is this effecting everyone? | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Metrocast I am in NE Connecticut. | |
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lesiena
@metrocast.net
|  digital/HD
my choice was to not include "DVR" receiver(the one you can record) with just the regular HD receiver i was saving $5 month.
that unit lasted 1 week. went to metrocast to replace unit, 2nd unit lasted 3 days; a company tech came to my home to check my cable/wiring/box. he replaced the box with a "DVR" unit. this one lasted 3 weeks. the tech and the receptionist both told me that the company had "system" problems and that this was causing the units to ZAP out.
so today i am driving once more to the company to replace the unit AGAIN.
All at a cost of 120.00 month(including ISP) as for their internet service, i download at 6800 kbps and upload at 484 kbps. i have no complaint there at all!!!. let's see how they do with this cable box issue! METROCAST is the provider | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Waiting to see Hi veloct,
So far so good. The work they did Thursday night really seemed to correct the problems. I will post some more tests this evening. | |
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veloct
Premium
join:2003-01-21
Moosup, CT | Re: Waiting to see How has it been going lately ptrowski? Does it look like the issues are resolved? | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Waiting to see The past few nights things have been good, no issues. For now I am satisfied. | |
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Morty552
@vista-express.com
| Metrocast.... I've been having trouble with Metrocast since I switched to them. If I had any other option I would switch providers, tho I must admit DIAL-UP is starting to look good speed wise compared with them. 70 bucks a month for garbage unreliable internet service with download speeds in the 200kbps area when it should be 10mb. Real top-notch ISP and all customer support does is insist you need to restart your modem, like that ever helps. I wouldn't recommend this company to anyone EVER. | |
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| Forums » comments on review of Metrocast Communications |
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Review by madeyeb9
UPDATED: 156 days ago
member for 3.3 years, 5 visits, last login: 156 days ago
Laconia,Belknap,NH
Contract price not specified.
"none"
"Latency, bandwidth, customer service"
"Avoid when possible"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Initial install went well and at first service worked well. Over the last month our performance has cratered. Things are worst in the evenings getting between 300-500k on a 1.5 meg line coupled with horrid latency. Now it seems performance is bad whenever we are home. At first customer service took laughable positions like “someone must be stealing your internet” WPA would seem to preclude that was our response. They’ve blamed Microsoft, other vendors, the weather everyone but themselves. The CSR was actually really rude on the most recent call when we wouldn’t accept that service would remain like this. Their line of questioning seems intentionally designed to confuse non-technical customers. I didn’t just fall off the turnip truck I know something of IT. When a tech was sent out he tested the line said it was fine and that “yeah they had reports of problems in the area… sorry” and basically shrugged his shoulders. I don’t know if they just overloaded the gear on our street or if they have a bigger problem. The point is I shouldn’t have to find out. At some point this behavior stops being corporate shenanigans and starts being a fraud. Given the limited options in our area if Metrocast doesn’t make things right I guess our recourse is pursuing this issue with our local city hall and the state public utilities commission. To say we feel mistreated and misled would be a massive understatement.
Update 1/29/09: So after three weeks of being told we were crazy and twelve hours after we post this review the connection improves dramatically. I guess we'll see what happens over the next week. As someone noted below there does seem to be a big difference between the CSRs you get on the phone and the field staff you meet. The field staff seem pretty nice. It’s a shame I can only imagine how much harder it makes things for them. I’ll mod the ratings accordingly if things remain improved.
Followup comments: | Forums » comments on review of Metrocast Communications |
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