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I pay for 250mbps....wow ...yuck member for 3.8 years, 8 visits, last login: 3.8 years ago lodged 3.8 years ago
Section 1: The Worst ...The saga continues I ordered 3 services however the initial customer service rep told me they do not have a "bundle". Interesting. I had said customer service rep walk me through all of the possibilities of choices over the phone--since you cannot order online via their website (This is 2016, they need to "get with the times!"). I wrote down all said choices. I was told there were promotions on their HD DVR, as well as HD Cable boxes. After writing down all said choices, I made my decision. I opted for a 3-services which sort of created my own bundle. However when I got my bill, the price that was quoted to me over the phone $200-215 dollar range) was somewhat accurate, however they billed more for "Metrocast VIP PLUS", and the subtotal of the bill was $403.42. I don't know HOW in the heck the bill jumped from $402 to $208, but I'm not complaining with the $208 figure. I would just like some solid answers...which I've been trying very hard to find *foreshadowing of what's to come next*: I just recently got my bill. It's the BIGGEST MESS I've EVER, EVER seen! -- All other communications companies I've dealt have columns on their bill and appropriately termed/itemized discounts as well as detailed the price for EACH and EVERY service--SOMETHING METROCAST CANNOT SEEM TO DO! For instance, I'm supposed to get a discount for my HD DVR--I'm NOT getting that discount, instead, I'm getting paying full price, with a so-called discount of "Encryption Offer". Furthermore, I was never told of a charge for my Wireless EMTA rental. If that's not the icing on the cake, in summary, nothing on this bill makes sense! I tried calling billing - the first gentleman was rude and worthless. When I tried to escalate the matter, I was told all supervisors had gone home for the day. Section 2: Service, Uptime, Problems etc. As for HSI Cable Internet, I have a strong SNR and am well in between 0.6 and 6.0, which as the tech explained, is excellent. I have not encountered any downtime with either Internet, Cable TV, or Voice... On the Negative side: ================ They are using equipment which is, at the very latest, from 2005 *if not* earlier (say 2001-2003) with their "RECORD 2 programs" DVR)). It is 2016. A lot of *other* cable operators have upgraded their DVR's -- and Metrocast should follow suit. Additionally, their Metrocast Home Voicemail is overly slow and obtuse. In simple terms, it borders on non-user friendly to use. The DVR is equally obtuse. I've figured it out, but a non-tech savvy family member is still struggling. Overall: ====== I would give them an overall grade of C. They pass--but barely--due to solid uptime. It's obvious at this point that their billing system needs an overhaul and DESERVES a grade of F Last notes: ========= Would I recommend Metrocast to another family member or friend? -- not likely, unless they have no other choice. **** I would appreciate it if someone from Metrocast would Private Message/Direct Message me in return. I'm tired of dealing with reps that cannot help me or who are rude. Best of Luck! member for 12.4 years, 75 visits, last login: 2.1 years ago updated 7.3 years ago
I went for the Ultra internet only connection which is 50 down 5 up. I consistently get 53 down and 5.7 up. So they over-deliver on that spec. Ping is usually 13-17ms. The install took longer for me because I have underground utilities. So had to get Miss Utility to mark the power and telco lines first, then a contractor had to bury the line about 180' from cable pedestal to the house. Then a Metrocast tech to actually hook it up to a modem I bought. It all went very smooth. I am very happy with the service. It never slows down at anytime of the day. 3/5/2015 Metrocast upgraded the speeds to 75/5. I get 77/8 constantly. Price increased a couple of bucks from 69.95 to 71.95 ...I'm still happy, solid connection 6/30/16 Metrocast upgraded the speeds to 105/10 . I regularly get 108/1 ...still very happy with the service member for 19.6 years, 4088 visits, last login: 7.4 years ago updated 7.7 years ago
I have been with MetroCast (in one form or the other) since 2005. Any issues so far, I've have been able to resolve w/MetroCast via a simple phone call. The connection quality/performance in my neighborhood has been stable for the most part. Great ISP. member for 22.4 years, 3684 visits, last login: 182 days ago updated 7.8 years ago
Even though the review says it's for Metrocast, it's not, Metrocast was purchased by Atlantic Broadband. Well, it looks like Atlantic Broadband mean what they say. They've fixed prime time speed issue, and they've brought in higher speeds. So at this time I'm giving them 2 thumbs up. member for 23.3 years, 6308 visits, last login: 2.5 years ago updated 8.2 years ago
I started with Cable-Internet/Cable-TV package from Metrocast and a land line from Verizon when I built this house 12 years ago. I put triple panel conn's in every room w/ 2 Cat6 cables and Coax. The combined services were around $200, with a Video/Voice/Data breakdown of $125/$37.50/$37.50 I was already "wfh'ing" quite a bit by then and needed reliable Internet. Metrocast is greenfield in this area, that is to say with no other Cable and only Direct TV/Satellite and FairPoint/DSL as the only real Internet competition. The Data Communications landscape has changed quite a bit in the past twelve years and so have my connections for Voice/Video/Data. Since then Metrocast's top-tier Internet service has gone from 10/1 Mbps to 75/10 Mbps. With that the price has gone from $37.50 to $75. That price does not include an SLA. There were infrastructure issues through the years, prompting a lot of service testing and frequent service calls for poor system throughput(I am a long time user of various speedtest sites). The past year the service has stabilized quite nicely with extremely infrequent service degradation. I "cut the cord" from Video service with a roof mounted rotor-antennae and numerous online services: Hulu (w/ Showtime), NetFlix, Sling (w/ HBO). So the Video cost (not including amortizing the antennae purchase and install) went from $120 to around $50 per month. As far as changes in voice communication, I switched from Verizon (now Fairpoint) landline to using Vonage VOIP to using a FemtoCell/cell phone base station combination from AT&T. The benefit being you get perfect cell phone reception everywhere within and up to 50ft outside the house where I had 1 bar before that. So the phone cost has gone from $37.50 to $50, but does include the benefit of great reception (when the Internet is up which is pretty much always). The combined Voice/Video/Data cost: $75 for the phone; $75 for the Internet; $50 for online services is still $200 where I started. Note: I did not include the Cell phone cost, either then or now, which is a Family Plan. The $50 account is split between one of Family Plan members (4 x 50 = $200/month). So the Cell phone cost which was $150 for 3 phones (with data Plans and Text) 12 years ago and is still $150. So in closing my Total Triple Play and cell phone costs are the same now as they were 12 years ago, around $350/month. Connection equipment -------------------------- ASUS RT-87R (connecting w/ 802.11ac 2x2 NetGear 6210); Approx rate from living room: 780 Mbps & Arris Cable Modem SB6183 Note: Both are co-located in the basement. WiFi coverage is good throughout the house (two floor 4 bedroom Colonial). Internet Connections ---------------------------- Sonos WiFi system for Music. Roku 3 (2 ea) Google Chromecast 3 PCs/2 iPads Playstation/XBox/Wii FemtoCell Cell phone Base station Printer At any time there are 10+ WiFi clients connected, to include additional Cell phone activity. I seldom notice any degradation in quality. Degradation is now more attributable to the service rather than the equipment/connections. I have to reset the Roku's and the FemtoCell about once a month. I have not had to reset any of the other devices in over 3 months. I have continued to evolve my Data Communication connections and methods of entertainment. Given that the costs have not changed I consider my present Video/Voice/Data functionality pretty good financial sense with an incredible increase in technology/features. As long as Metrocast continues to offer the most reliable and fastest Internet service I will continue to use them as my provider of choice. member for 14.2 years, 1 visits, last login: 8.3 years ago lodged 8.3 years ago
I am very frustrated with Metrocast. Their customer support is the worst. I have a house with 7 hard wired ethernet ports but their cable modem will only assign 2 IP addresses via DHCP and their support just can't seem to understand that. I'm very well familiar with IP networks. I'm the lead software engineer on a huge Navy contract. I've configured modems, routers, hubs, switches, WiFi on everything from AIX 6000's to Intel Linux or Windows, and other smart devices for more than 25 years. I know exactly what I'm talking about and can easily verify the situation. Their customer service are completely ignorant about how IP networks function. They seem to think that as long as their modem has internet connectivity, everything else must be the fault of the customer (i.e., my) devices. They don't understand that a switch is not a router. They don't understand that a non-intelligent switch like mine (Netgear GS608) does not assign addresses neither does it have a web page or any configuration in any way. It is plain and simply a switch and it is working just fine. They don't know how to lead the customer through proper network troubleshooting. They have no idea how Windows 8 network properties are accessed, changed or diagnosed. Even if they did, given their complete ignorance about IP networks it would make little difference. Now they are sending a technician out, after threats of charging me $50/hour if they determine the problem to be a fault of my equipment. I told them to send him tomorrow anyway. I have little faith in the situation. I can easily show that each and every one of my devices can connect... any two of them... but their modem will not assign more than 2 IP addresses via DHCP. It is very likely that due to their misunderstanding that they'll still somehow attribute the problem to me. They cannot possibly understand how DHCP works and I cannot teach them how it works in a few minutes. If Metrocast is in the business of providing IP networks, they've got no business having customer service or technician so under educated. Now I have to take time off work. Can I send them a bill of my hourly rate due to their equipment configuration problems? Hell no. I am completely dissatisfied with their product. It is way overpriced, their support is the worst, and they limit the connectivity of my devices without any good reason. I'm counting the days until FiOS arrives and I'll jump ship at the earliest opportunity. It's coming. member for 8.8 years, driveby review (so far) lodged 8.8 years ago
We've had MC (in one form or the other) since mid-2005 since relocating to south eastern CT. Started out with Eastern (now MC) for cable and HSI, but the pricing for HSI was shockingly high compared to SBC (now ATT) DSL. Tried repeatedly to negotiate pricing with them to retain me as a HSI customer, but they had no interest in negotiating. I dropped MC HSI and have been a DSL customer with ATT since end-2005. When MC started with telephone I called about bundling, because their prices seemed high for the individual services. Turns out they have bundles, but they are not competitive with de-bundled services from ATT combined with MC cable. And again, they seem to have no interest in being competitive. Cable service with MC is generally acceptable, though the prices have increased nearly 25% since I started in 2005. It seems we get nickled and dimed for everything - what was once free (e.g., cable box for the expanded basic) is now a monthly charge. Occasional pixelation of channels requires "hard-boot" of cable box and/or cable card (about once a month). I will say that they are willing to roll a truck when the issue can't be readily fixed over the phone. Interestingly, it seems that may actually be the last MC cable customer in my neighborhood (or was last year, anyway). Every single other house has a satellite dish, and at a tech call last year, the tech commented that they don't have many customers to service up our way (just outside of Flanders four corners! not off in the woods somewhere), and he'd never been in our cul-de-sac before. If Uverse ever rolls out in this area, I will be certainly giving a hard look at it. Perhaps then MC will decide to be more competitive on bundles. Update March 2013 Recent relocation allowed me to subscribe to FIOS, and gave me the distinct pleasure to call and cancel this expensive, uncompetitive service. When I called to cancel I was asked why I was canceling, I said price. She said, oh, you pay too much? I said, you charge too much. She said, are you going to a competitor; I said yes. She said, how much are you paying, and we can do a triple play for $175/mo. I said: too much. I'm going to a competitor, $79 for HSI and TV. She said, thanks for being a customer, didn't even bother trying to discuss a match. Not that it would have mattered, but you can see the kind of company it is. Really, if you have the chance, go with someone else. member for 21.6 years, 3498 visits, last login: a few hours ago updated 8.9 years ago
This company went to hell the very day that the FCC passed net neutrality. On that day we went to something in our path to the Inernet rebooting every eleven minutes. A month later we still have something in our path rebooting every twenty minutes. Frankly I have no alternative other than a WISP who resells their bandwidth... So... member for 13.6 years, 531 visits, last login: 3.4 years ago lodged 9 years ago
I had used Verizon DSL for some time, however due to my distance from the CO, the highest speed I could possibly get was 1.5 down. This of course is "slow" by broadband standards I had been with Metrocast for a few years before I switched to Verizon DSL. (Back in 1998, it was a one way cable modem with 512 down and a phone line up)....Verizon offered $29.95 a month with a free wireless router/modem combo. Verizon also offered MSN Premium free. So now that I'm with Metrocast, I gave up the wireless router/modem and had to buy a separate Linksys wireless modem. I had to give up the "Free" MSN Premium and go with the pay by month feature ($9.95). I had to give up ESPN 360. In return for all that I got 4x the speed. Sometimes. After multiple calls with tech support and having an onsite tech, we found out that the signal to my cable modem was too low. Once we got it fixed the speed went through the roof (the speed was always high on speedtests but never in real world downloading). Now I am happy with the service. The signal thing just took a long time to fix. Thankfully a Metrocast tech is on the DSL forum and I found it was much easier to talk to him about issues than calling the traditional lines. Metrocast now handles my cable TV, digital phone and internet. I still have had a few billing bumps but they've always been courteous to me on the phone and have tried do to what they need to in order to resolve my problems. Again, my package is the "high speed" 6.0 down, which I got for $39.95 for six months and then it goes up to $41.95. I phone call set up an install which was within a week, I believe it was about three days. The original modem installed was a standard Motorola SURFboard, but when I switched to digital phone, I now have an ARRIS TW502G. Update: 1/10/12 Metrocast has continually upgraded their system and as of today they have upgraded their "ultra" package to 25mb down and 2mb up. I bought my own DOCSIS 3.0 modem and I'm usually getting 24/1.9 which is great. I've been very pleased with their upgrades and service. They've really gotten better over time. Still no WatchESPN or hbogo...but fingers are crossed. Update 1/11/15: Metrocast has now upgraded their Ultra Internet package to 75/5 but increased the monthly fee to $71.95. It seems right now there is only a soft cap - they use 350GB as a threshold on their website but so far there hasn't been throttling or anything. member for 16.7 years, 1467 visits, last login: a few hours ago updated 9.1 years ago
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