how-to block ads
|
»next review in page
Review by BOBNHLAKES 
Posted: 2.9 years ago
member for 2.9 years, 1 visits, last login: 2.9 years ago
 Laconia,Belknap,NH
 $106 per month
 "Service people care but seem untrained."
 "Poor Customer Service, Long waits on telephonePoor Service, Management lacks Customer Awareness"
 "Only option"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Quality of Service is poor. Telephone System is a disaster, 20+ minute waits not uncommon, "Billing System" is recognized by the Company as a disaster. The company admits it is a follower and only upgrades when other larger companies have done so.
Followup comments: | Forums » comments on review of Metrocast Communications |
 | »next review in page (previous review)
Review by mikecarno
Posted: 3 years ago
member for 4 years, 106 visits, last login: a few hours ago
Rochester,Strafford,NH
$39 per month
"Very Dependable"
"Expensive"
"It's The Best Available For Now."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
The only real problem I had was with my first Modem. I would go to a certain site and my modem would lock up and kick me offline. I would have to unplug my modem, wait a few minutes , and then plug it back in, and it would work. Well when I called Metrocast about this problem and that I needed a new modem, they said it was impossible for it to be the modem and it was probably my PC, the guy said he tried it at his end and it was OKAY. Right then and there I Knew this guy didn't know squat, because of course HIS modem was okay. After that I finally got a Tech. to the house and what do you think happened when he hooked up a NEW modem? yep your right the problem was solved, it was fixed. I think before Metrocast puts anyone in the position of giving tech. support they should test these people. Not all thier techs. are bad just that one.
Followup comments: | Forums » comments on review of Metrocast Communications |
| »next review in page (previous review)
Review by mikecarno
Posted: 3 years ago
member for 4 years, 106 visits, last login: a few hours ago
Rochester,Strafford,NH
$39 per month
"Very Reliable"
"Expensive"
"I'm waiting for DSL it's a 3rd of the cost."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
The only real problem I had was with my first Modem. I would go to a certain site and my modem would lock up and kick me offline. I would have to unplug my modem, wait a few minutes , and then plug it back in, and it would work. Well when I called Metrocast about this problem and that I needed a new modem, they said it was impossible for it to be the modem and it was probably my PC, the guy said he tried it at his end and it was OKAY. Right then and there I Knew this guy didn't know squat, because of course HIS modem was okay. After that I finally got a Tech. to the house and what do you think happened when he hooked up a NEW modem? yep your right the problem was solved, it was fixed. I think before Metrocast puts anyone in the position of giving tech. support they should test these people. Not all thier techs. are bad just that one.
Followup comments: | Forums » comments on review of Metrocast Communications |
| »next review in page (previous review)
Review by CoderJ
UPDATED: 3 years ago
member for 5.9 years, 165 visits, last login: 2.3 years ago
Oakdale,New London,CT
$75 per month
 about 1 days
"Local, friendly, fast, very customer oriented"
"Very rare outages"
"One of the few good local broadband ISPs left!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)
|
Update 11/14
Been with Metrocast Communications of CT (formerly Eastern Connecticut Cable) for well over 2 years. Over the years, the service has consistenly performed above and beyond my expectations, with improvements almost constantly being brought to the system by it's excellent technical staff. On top of that, I have very rarely dealt with a complete outage of my internet service, and when I have had issues, been able to talk to a fast, courteous, and knowledge customer service department.
I currently subscribe to the highest residential tier of service available, with a 6000/512 pipe. This connection has always scored at or around this on BBR's own speed tests, with no packet loss. Reading other reviews for other broadband ISPs in my area (ComCast, ATT), this is a service that is hard to rival.
I should note that I brought all my own equipment when I first subscribed to the service, so I have very little experience with their install process. I just had the tech come out after I moved into my apartment, connect the cable and test the lines. All in all, a painless and pleasing company to do business with.
Followup comments: | Forums » comments on review of Metrocast Communications |
| »next review in page (previous review)
 Review by Chick
Posted: 3 years ago
member for 8.9 years, 1359 visits, last login: 22 days ago
Waterford,New London,CT
Contract price not specified.
"Local Company and the best tech support anywhere!"
"Could be more competitive price wise, but not a major complaint"
"Keeps getting better"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)
|
I went from a dial-up to @Home which was run locally by MyEastern and now they were bought out by Metrocast. Each time things have gotten better. I have done several self installs for friends and the process is almost foolproof.
Any small problems that I have had over the years have been handled promptly and professionally by their techs who speak American English (with a little bit of geek) and answer their phones without a wait! How many other businesses, with service people can you say the same about?
Followup comments: | Forums » comments on review of Metrocast Communications |
| »next review in page (previous review)
Review by ShadedNature
Posted: 3.1 years ago
member for 3.1 years, 4 visits, last login: 3.1 years ago
Oakdale,New London,CT
$40 per month
"Smooth Transition Between ISPs"
"They Block Server Ports"
"Eastern was better"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Eastern CT cable was recently purchased by Metrocast. It was a smooth transition as in, I never lost my service. The speed wasn't noticably slower or faster compared to Eastern. I like sharing files with my friends on occasion and I find out that Metrocast blocks server ports. FTP, SMTP, Web, etc. I called to ask about maybe unblocking FTP and the person I spoke to was rude. He mentioned they have commercial accounts for 100 bucks a month that give you 3MB download, 1 static Ip address, web space and e-mail addresses. But he was talking to me like I couldn't afford it! Way to go Metrocast!
Followup comments: | Forums » comments on review of Metrocast Communications |
| »next review in page (previous review)
Review by Ayndi
Posted: 3.2 years ago
member for 3.2 years, 5 visits, last login: 3 years ago
Chesapeake Beach,Calvert,MD
Contract price not specified.
"None"
"Terrible speeds, unstable connection"
"Worst ISP I have ever encountered"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Update 9/6: Called the Metrocast dispatch office today to tell them that for the second time no technician had bothered to come out. They wanted to send out another one! Frankly, I told them to forget it. I wasn't calling for help, I was simply letting them know that yet again I had not seen a soul from their company.
I am currently having a phone line installed in the house and will be pointing and locking in the dish as soon as possible. For the prices Metrocast charges it simply isn't worth the horrid horrid service.
I figure it is the price you pay for living in a beautiful rurual setting and I'll deal with dial up (which isn't a whole lot slower than what I have now considering the times I'm completely dead in the water) until something better and reliable comes down the pike.
To add - I had absolutely NO signal for three hours this afternoon. None. My speeds now are as follows:
Upload: 251 Kbps
Download: 1.69 Mbps
Better than nothing, but far from worth the hassle and the price. Very much looking forward to telling Metrocast to cancel not only broadband but also the cable television. Good riddance.
Oh, and also - what kind of company doesn't list their support numbers on the bill?
-----------------------------------------------------------
I'm in Calvert county.
Current upload speed: 248 kbps
Current download speed: 1.67 Mbps
I cannot use Vonage at all. Get this, the VoIP modem cannot get the addresses dynamically from the cable modem anymore. Nor can the wireless router.
IF I hook the cable modem directly into the PC I can pull up the current lease and then go back to the other configuration and add those addresses into the router, this will work for a day or so. Then the lease expires and I have to do it all over again. It's either that or no connection at all. I discovered this after fighting with a terrible to non-existant connection for over two weeks.
I was supposed to have a tech come out last Thursday, they were a no show. Rescheduled for today - guess what? Also a no show. After reading these reviews I don't think I'll even call them back. I'll continue to fight with it to keep the crappy connection I have now and file directly with the BBB (and try and get a refund) while looking into satellite.
As a side note - once again The Food Network is MIA. It's practically the only channel my husband watches.
Crap service. And I'm being nice.
Followup comments: | Forums » comments on review of Metrocast Communications |
| »next review in page (previous review)
Review by faamecanic
UPDATED: 3.3 years ago
member for 7 years, 78 visits, last login: 3.2 years ago
Lexington Park,Saint Marys,MD
$89 per month
"When owned by GMP was MUCH better"
"Overloading of CMTS caused DRASTIC drop in speed."
"Over 7 months..still NOT fixed"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Started out good with Small Business account with GMP express. 4,000 kb/s down, 1,0000 kb/s up.
About 3 months after Metrocast bought out GMP my speeds dropped to 250 kb/s down, 1,0000 kb/s up (sad when Upload is faster than down).
Called the corporate Metrocast number (up in Philly, I live in Md).... tech support there totally useless. Luckily they still have my local people here, and I had the old Small Business servcie number.
Got a hold of the rep right away (god I miss GMP)... and she told me they have overloaded the CMTS and one was being installed. Would take a week or two to fix. Im willing to give Metrocast a shot.... but Im pissed that they did NOT tell the customer they were experiencing problems. Problems that started late Jan...and its now March and problem still not fixed.
I fail to understand how a Cable co. can NOT know they are overloading thier systems...but continue to add subscribers to the detriment of exsisting PAYING customers.
IF this system is fixed in the next two weeks I will revise this review...if not then I may revise anyway to give them an even lower rating.
And if it wasnt for the GREAT lady who answers the phone for the small business account (I have spoke with her every time I call so I assume she is the only one for small business) I would rate Tech support even lower.
Oh and with GMP whenever I had a problem...they had a tech out the SAME DAY...Metrocast says I have to make an appointment like eveyone else.... pfft.
EDIT to REVIEW: Ok its been 3 months now of a crap connection. Metro seems to be in no hurry to fix. Therefore I have edited my review to reflect my displeasure in this situation. Its sad that I HAVE to give them a 20% rating on service and connection reliability because thats the LOWEST BBR allows. If I had my way thsoe two would be ZERO %.
Again once its fixed, and if it remains stable over the course of a few months (6 monts) I will re-edit.
Metro...Pull your head out of your behinds and see your one of the WORST Broadband ISPs rated on this website..... your loosing customers, especially those that can go with DSL (which I would if it was offered in my area).
Click this little gbu link to see how Metrocast stacks up to other cable Companies. They are next from the bottom of the cable list!
»/gbu
MetroCast Online 2.25 6% $78 14 C+ C D D D D NH MD 5 recent reviews
UPDATE 04/25/06: After 4 months of crap service and no refund...Metrocast has the issue 90% fixed. Im still only geting 3.3 KB/s out of the 4.0 KB/s advertised...but Ill take it because the packet loss is minimal.
UPDATE 2 05/08/06: After 1 1/2 weeks of almost normal service...it SUCKS again. 6:30pm EST and Im at 350 KB/s down. This complete and utter bull$hit. Rerated to worst ratings IN ALL CATEGORIES..and I wont be changing it until I have a SOLID 6 months of performance.
UPDATE 06/09/06: After about a week (05/08/06) they had it up and running again. During peak times I still have average to poor Quality of Service (packet loss) and only 2800 KB/s down out of the advertised 4000 KB/s Im supposed to have. This has been 6 months now frustration and BS.
I make sure to post on www.somdonline.com (the southren maryland news site) and other areas where people moving into the area and look and MAKE SURE I tell them to go with Verizon or Directway (and Direct TV for television).... you lost more than just me with this crap.
UPDATE 07/25/06: Well speeds are still CRAP at peak times. Non peak Im at 3300 KB/s...but peak times I can flucuate between 1500 KB/S (with massive packet loss) that I cant game with, all the way down to 150 KB/s that I cant even surf the net with. I have called the BBB, local commission, Metrocast, NADA, nothing, zero....
The only upbeat I have is that Im moving in 1 month to upstate NY... and OUT of Metrocraps zone of influence. I pray Time Warner is better.
Followup comments: | Forums » comments on review of Metrocast Communications |
| »next review in page (previous review)
Review by clucas001
Posted: 3.5 years ago
member for 6 years, 491 visits, last login: 1.2 years ago
Mechanicsville,Saint Marys,MD
$54 per month
about 3 days
"It worked well until a couple months ago"
"The connection is very unstable, high packet loss, no more gaming for me"
"Get DSL if available"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Metrocast is OUT OF CONTROL. It's clear from all the reviews, and if you need another to convince you, here is mine. My downloads fluctuate from less than 1mbps to mid to high 3mbps, but I can't play games almost all the time I''m awake. In Counterstrike: Source I'm getting pings of 200-300 ms to a server where I once got 20-30 ms. I have officially quit on-line gaming, and I had dial-up for 5 years. I'm glad I'm leaving for college at the end of the summer. It's a shame I won't have good Internet for my senior year summer, though.
I've had cable since December of 04 with GMP. I loved my cable under GMP and used to brag about it to my friend in Upper Marlboro with Comcast. Now I wish I were in his shoes.  Since Metrocast "upgraded" to 4mbps (early February), it seems my service has gone to crap. Now I'm not one to complain, but this service makes me SICK. All it's good for is surfing, and that's not even perfect.
Their pre-sales never said whether the service had horrible speeds, loss, unstable pings, etc.
Their install co-ordination, despite noticing that my service was not running properly, failed to help me (probably cause the problem is higher up).
The connection reliability, as I've stated, is very poor. My Dad's business which uses the Internet has had major problems with getting kicked off.
The tech support fails to do anything to help the situation, despite e-mails and calls.
Their services are nothing special. 50MB shared for e-mail and web? I use gmail and get 2700+MB, and I can get free web services with more than metrocrap.
Value for money is TERRIBLE. Verizon DSL for $14.95 would be heaven. I don't care if it's 500kbps/90kbps, I'd take it over this crap. Heck, dial-up was better at 28.8kbps in terms of reliability.
STAY AWAY FROM METROCAST! GET DSL! GET A DISH! GET DIAL-UP! Or better yet, move to somewhere with Verizon DSL or FIOS.
Followup comments: | Forums » comments on review of Metrocast Communications |
| »next page (previous review)
Review by rsterback
UPDATED: 3.5 years ago
member for 4.9 years, 48 visits, last login: 2 years ago
Great Mills,Saint Marys,MD
$69 per month
"None"
"Everything"
"Avoid these guys like the plague!! Dial-up is faster"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
THESE GUYS SUCK THESE GUYS SUCK THESE GUYS SUCK
Another update to the continuing saga of Metrocast
Latest update, May 18,2006
And the Metrocast bullshit continues! After three weeks of excellent service, once again it has gone to hell. Back to less than 200k, absolutely no response from these idiots. (surprise?) The absolute arrogance of these jackasses is beyond belief. Southern Maryland "customers" need to get together and take legal action, maybe a lawsuit is the only thing these idiots will understand!!!!
Spoke to the local GM a few days ago after sending more nasty E-mails to Metrocast and their parent company. Newest "update" and empty promise is that all the issues will be resolved by the end of April. April! Now it's another month away. Keep in mind this has been going on since October 05! I think we need to unite and continue to lodge complaints to both Metrocast and Harron until somebody gets their act together. By the way, I tried to E-mail the guy that wanted to get together and file a class action lawsuit, address was no good. Surprise, probably another Metrocast sympathizer. Will this ever end?
Update to this review;
After following the reviews concerning Mterocast's lousy service, today I received a letter stating they plan to increase my 4M service to 6M this year. Can you believe these guys. I still have not received 1M as of yet but they want to let me know they're going to increase my service..."At no additional cost"! What a deal. Still no resolve to the previous post. Are these guys for real?
I've had Metrocast since they bought out GMP last year and since then, my service has gone from good, to unbelieveably poor! Started out with a 3M connection which Metrocast promised to increase to a 4M connection. They accomplished this after a few months. Since that time my connection is getting worse every day! The tech support "experts" simply insist on coming to the house and telling me my "throughput" is outstanding. Next they tell me my cable modem is faulty so they log into the setup and amazingly all the readings are correct. Next one of them admits they're having equipment problems and that I should contact the main office. I've contacted the main office 31 times in the past three months. I've gotten every excuse from my computer is the problem, to them performing maintenance to the most recent admitting they're having equipment issues. They're having equipment issues alright, they're selling more bandwidth than they can handle. I've filed complaints with the Better Business Bureau, the FTC, and my local government, who by the way, couldn't care less.
Tonight, one of my better connections, I clocked a whopping 37k from both PCPitstop and DSL Reports. And all this for only $69.00 a month.
Avoid this company at all costs, dialup is definately faster. Hurry up FIOS!
Followup comments: | Forums » comments on review of Metrocast Communications |
|
|
Metrocast Communications
