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Review by tony_s_fan 
Posted: 192 days ago
member for 195 days, 10 visits, last login: 162 days ago
 Putnam,Windham,CT
 $121 per month
 about 2 days
 "F-A-S-T Internet service. Pretty good channel lineup"
 "Putnam CT isn't updated yet. Don't have the channels others have."
 "Good internet service, tv is good. Need more channels, tho!"
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Dropped AT&T landline/dsl and DirecTV to save $'s. The southern part of the state has more channels. Putnam isn't upgraded yet. Tech was ho-hum about the service. Putnam's current installation is 70's vintage. The internet is BLAZINGLY fast. Getting around 7mbps. I've only been w/Metrocast for a couple days, so if anything changes, I'll update.
Followup comments: | Forums » comments on review of Metrocast Communications |
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 Review by fauzt0
UPDATED: 243 days ago
member for 8.6 years, 2101 visits, last login: 32 days ago
Groton,New London,CT
$52 per month
about 1 days
"Great Speed, Low Ping, Farely good support."
"Connection drops atleast 3 times a month."
"Good speeds...Sometimes a neusance...But overall, good service."
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It's Comcast so its going to be fast but it has its issues at times. If you live in Groton get Comcast and not Groton utilities!
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 Review by ptrowski
UPDATED: 273 days ago
member for 4.6 years, 2456 visits, last login: a few hours ago
Putnam,Windham,CT
$70 per month
"Good selection for small company, techs in the forum are great."
"A bit pricey but worth it."
"Fastest around, the techs really busted their asses to help the customers.."
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2/21/09
Things seem to have finally settled down and the speeds on average are where they should be.
2/2/09
Well, things were ok for awhile, but I am still getting wildly varying speeds at night. A test a few minutes ago had me at under 2mb download on a 10 mb line. There was a delay in splitting the downstream in my area so hopefully it will be done soon.
1/23/09
Looks like the guys got everything fixed. Speeds are back up to where they should be. They are going to split the downstream in my area, so that should help a bit also.
1/12/09-
Speeds are still tanking it at night as they are having a major issue on the CT system. Speeds go below 2 MB often and sometimes are below 1 MB. It is not scheduled to be fixed for at least another week. Granted the guys in the Metrocast forum are working hard to get it done, but it has been 9 days so far, and it will be more than a week from today until it is fixed.
Not good....
1/6/09-
I bumped up the tech support rating.
Tech came out today, was early in the 8-5 window given. Immediately he saw the signal issues and called to have a line tech come out.
1/3/09-
Speeds at night are around 1/5 of my 10 mb connection. My call to tech support last night was "I guess I could have someone come out but they most likely won't find anything". Not very supportive for $70/month just for the internet connection. You can see some of the issues here.
»Issues tonight?
1/2/09-
Well the speeds are good while they last. I have noticed at night my speeds are tanking it down to about 1/3 what they should be, of course after I called to disconnect my DSL service. I hope they can get things working better....
12/31/08-
Speed bumps came a bit early, I am getting 10/1 now!
I have used them previously, and wanted more speed than AT&T can provide. I used the same modem as before, and the install was pretty easy. I got their Gamer 6/1 speed. Not bad, low pings. The good thing is that January 1 the speeds will be bumped to 10/1.
Followup comments:  
AF333
@nh.gov
| Metrocast Is PAINFULLY Slow Lately I am a New Hampshire customer at my residence who has also been experiencing a major shortage in bandwidth.
I talked to tech support and we did many a trace route and it appears that the problem is beyond Metrocast's immediate control. The top suspects are Road Runner and Verizion. A few of their routers appear to be overloaded and not reporting.
I am getting 200-800kbps downstream from 6pm to midnight which is really disappointing for $70 a month. (par 10m/1m)  | |
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tenpin784
I Went To The Dark Side?
join:2001-03-30
New Durham, NH | Re: Metrocast Is PAINFULLY Slow Lately Hey guys, if you register, you can post over in the MetroCast forum and we can try and help you out!
»Metrocast Communications | |
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Barrio
@metrocast.net | Metrocast Still slow for you ? I am a metrocast user also and it has been very slow lately, i cant view any streaming videos online | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Metrocast During the day it has been good, but at night is when the issues appear. It looks like they are starting to work on it so hopefully it will be back to normal soon. | |
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barrio84
@metrocast.net | Re: Metrocast Where are you from ? is this effecting everyone? | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Metrocast I am in NE Connecticut. | |
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lesiena
@metrocast.net
|  digital/HD
my choice was to not include "DVR" receiver(the one you can record) with just the regular HD receiver i was saving $5 month.
that unit lasted 1 week. went to metrocast to replace unit, 2nd unit lasted 3 days; a company tech came to my home to check my cable/wiring/box. he replaced the box with a "DVR" unit. this one lasted 3 weeks. the tech and the receptionist both told me that the company had "system" problems and that this was causing the units to ZAP out.
so today i am driving once more to the company to replace the unit AGAIN.
All at a cost of 120.00 month(including ISP) as for their internet service, i download at 6800 kbps and upload at 484 kbps. i have no complaint there at all!!!. let's see how they do with this cable box issue! METROCAST is the provider | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Waiting to see Hi veloct,
So far so good. The work they did Thursday night really seemed to correct the problems. I will post some more tests this evening. | |
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veloct
Premium
join:2003-01-21
Moosup, CT | Re: Waiting to see How has it been going lately ptrowski? Does it look like the issues are resolved? | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Waiting to see The past few nights things have been good, no issues. For now I am satisfied. | |
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Morty552
@vista-express.com
| Metrocast.... I've been having trouble with Metrocast since I switched to them. If I had any other option I would switch providers, tho I must admit DIAL-UP is starting to look good speed wise compared with them. 70 bucks a month for garbage unreliable internet service with download speeds in the 200kbps area when it should be 10mb. Real top-notch ISP and all customer support does is insist you need to restart your modem, like that ever helps. I wouldn't recommend this company to anyone EVER. | |
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 Review by nelamvr6
UPDATED: 1.1 years ago
member for 8.9 years, 3799 visits, last login: a few hours ago
New London,New London,CT
$57 per month
"Great fast reliable connection"
"Sill no bad points!"
"Great! The best way to go southeastern Connecticut!"
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Update 10/5/08
Metrocast replaced the wiring in my apartment with brand new coax. The already great service is now even better! They are in the process of rebuilding their entire system. It is great to see that they are investing in their infrastructure to bring me a better product. Metrocast rocks!
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Review by ricbnh
Posted: 1.1 years ago
member for 7.1 years, 141 visits, last login: 6 days ago
Rochester,Strafford,NH
$100 per month
"Fairly consistant speeds and service continuity"
"Uploads speeds are a bit anemic"
"Good value"
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My selected speed and overall cable package accomodates my requirements.
The supplied motorola cable modem (though a bit quirky at first) is adequate.
Have only had to call tech support a very few times.Issues resolved promptly.
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 Review by icedcorn
UPDATED: 1.2 years ago
member for 2.3 years, 234 visits, last login: 1 days ago
Rochester,Strafford,NH
$42 per month
about 3 days
"Fast connections, speed as advertised after a hiccup"
"Had some initial issues but were fixed."
"in the Rochester NH area, this is it for 6.0 down, but does work well."
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I had used Verizon DSL for some time, however due to my distance from the CO, the highest speed I could possibly get was 1.5 down. This of course is "slow" by broadband standards
I had been with Metrocast for a few years before I switched to Verizon DSL. (Back in 1998, it was a one way cable modem with 512 down and a phone line up)....Verizon offered $29.95 a month with a free wireless router/modem combo. Verizon also offered MSN Premium free.
So now that I'm with Metrocast, I gave up the wireless router/modem and had to buy a separate Linksys wireless modem. I had to give up the "Free" MSN Premium and go with the pay by month feature ($9.95). I had to give up ESPN 360.
In return for all that I got 4x the speed. Sometimes. After multiple calls with tech support and having an onsite tech, we found out that the signal to my cable modem was too low. Once we got it fixed the speed went through the roof (the speed was always high on speedtests but never in real world downloading).
Now I am happy with the service. The signal thing just took a long time to fix. Thankfully a Metrocast tech is on the DSL forum and I found it was much easier to talk to him about issues than calling the traditional lines.
Metrocast now handles my cable TV, digital phone and internet. I still have had a few billing bumps but they've always been courteous to me on the phone and have tried do to what they need to in order to resolve my problems.
Again, my package is the "high speed" 6.0 down, which I got for $39.95 for six months and then it goes up to $41.95. I phone call set up an install which was within a week, I believe it was about three days. The original modem installed was a standard Motorola SURFboard, but when I switched to digital phone, I now have an ARRIS TW502G.
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Review by clucas001
UPDATED: 1.3 years ago
member for 6 years, 491 visits, last login: 1.2 years ago
Mechanicsville,Saint Marys,MD
$32 per month
about 6 days
"Advertised speeds, Ping/Loss good, No Longer Need TV!!! $29.95/month is GREAT!"
"Subcontractor forgot to put cable box together, almost wanted to drill a new cable line that was unnecessary"
"Much Better than 2 years ago! Stable, solid connection."
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I considered DSL through Verizon which is, and always will be, unavailable for me.
I ordered the 1.5mbps/256kbps package for $29.95 plus a $49.95 installation fee. I could have gotten 6mbps/384kbps for $39.95 plus $29.95 installation, but I remembered their past of horrible speeds and pings over 12,000 (yes, that's twelve THOUSAND). I thought hopefully I could at least get a stable 1.5/256. They haven't capped me (yet), cause I'm getting the full 6/384 speed right now--and I'm actually getting it!! 5,500 kbps/320-350kbps. Pings to servers are similar to what I get on my school connection of 40,000/40,000.
Order went smoothly, but make sure to go to their billing office. I thought I was a new customer, so I clicked on that option, and they wouldn't let me order a new service. A little confusing, eh?
Install took about an hour even after having cable just two years ago (I used to pay $54/month for 4mbps/384kbps that I didn't even get, and that included basic tv which I don't watch).
I used my own Motorolla Surfboard SB5100 modem.
Metrocast is looking good right now for St. Mary's County, MD. Beats dial-up!! I'll keep you all updated.
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 Review by odog
UPDATED: 1.4 years ago
member for 8.3 years, 3711 visits, last login: a few hours ago
East Lyme,New London,CT
$38 per month
"Great peering, low latency, local customer service"
"none really"
"it's worked great!"
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WARNING I USED TO WORK FOR THIS COMPANY!
Edit 5/29/08
I just moved away but my Internet service always worked perfectly!
Edit 9/3/06
We have been purchased by another cable company and are now MetroCast Communications of Connecticut. It is still all the same people but we now have the backing of a larger company, we will still offer the same small town service but with more advanced technology. We now offer various speeds of Internet service, from dial-up replacements to full blown Business level services. The system will be undergoing a full plant upgrade which will enable more reliable service, faster Internet, Telephony, more channels, VOD and more HD. The most noticeable change was the upgrade from 3000/256 to 4000/384 for "standard" subscribers. This packages is now called "MetroCast Internet" and is our flagship product.
Edit 2/27/05
New tiers have been added, offering faster speeds, static ip's and allowing servers.
Edit 8/18/04
Speed has been increased from 2500/256 to 3000/256.
Edit 3/15/04
Speed has increased from 1500/128 to 2500/256 
Original review 8/24/03
the package is a 1500/128 for $38.95. this includes 5 email boxes with 20mb storage each and a ~20mb attachment size limit.
I installed it myself the day I moved out of the comcast franchise. took me all of 5 minutes after the cable work had been done. Speeds are 1500/128 with these speeds being rock solid. No matter what time of day, nor what day of year the modem hits the cap every time.
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Review by bassrck4
UPDATED: 2.2 years ago
member for 3.5 years, 274 visits, last login: 20 days ago
Berwick,Columbia,PA
$29 per month
about 5 days
"local office"
"goes offline-reistall cable,fix box on pole"
"it's what we got"
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verizon DSL is available-(up to 768-1/2 the speed of pa.metrocast) + verizon up-to speed means 300kbs-no value
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Review by bassrck4
Posted: 2.2 years ago
member for 3.5 years, 274 visits, last login: 20 days ago
Berwick,Columbia,PA
$29 per month
about 5 days
"local office"
"goes offline-reistall cable,fix box on pole"
"it's what we got"
| Pre Sales information:
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(ratings above consensus)
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verizon DSL is available-(up to 768-1/2 the speed of pa.metrocast) + verizon up-to speed means 300kbs-no value
Followup comments: | Forums » comments on review of Metrocast Communications |
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Metrocast Communications
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