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Review by smashcraft 
member for 1.8 years, 68 visits, last login: 2 days ago
updated 2 days ago
 Louisville,Jefferson,KY
 $50 per month "Clear telephone service" "Price, declining customer service since Time Warner acquisition." "Reliable connection (does not drop), can be extremely slow at times. Telephone is solid and reliable."
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Switched from AT&T UVerse...price was getting too high and I found myself having to call every month to fix my uverse bill. I went with Multi-Room DVR Digital Cable, Insight Phone and 10meg internet. Connection is rock solid, even during peak internet times (8-1am). With Uverse, I had a lot of feedback and static on the telephone (voip) line. With Insight, no feedback, crystal clear connection. Seems to have a lot more telephone features than with Uverse Voip. Multi-Room DVR works great...no problems as of yet.
Originally I was going to do the Internet and Phone through Insight for 43.00, but the tech said he was unable to install it with Uverse Cable running to the house as they were using the coax cable lines. Opted to go ahead with the Multi-Room DVR....so far it was a good choice.
Equipment includes a ARRIS Touchstone Cable/Voip modem and Pace Digital DVRs.
Install went off without any hitches. Only thing that confused me was that the installer cut the main underground AT&T (Bellsouth) line that was coming in to the NID. I doubt that I ever will, but if I have to go back to AT&T, they will have to re-run and bury a new drop. Insight did have to run a new drop as the previous cable line was dead.
All-in-all, I am happy with all services and the install at this time. Will be updating in the future.
6/23/2011
Service is still working great. Only issue I am having is that during Tornado Warnings or other storm related warnings, the DVR will freeze, read EAS, but no message will come up. It does take away your regular programming (i/e when you are watching the weather during the severe storms), but the DVR does come back up in a few minutes. During the Tornados last night, all three services stayed rock solid. I did not experience any outages or loss of telephone, tv or internet.
9/24/2011
Service is still rock solid. I am having a small issue with my Insight Phone. It is crackling in the background some, only when I call other people, not on inbound calls. I think I have isolated the problem to the equipment and not my inside wiring. A technician is coming out next week to take a look at the issue. Outside of that, all other services are working great. I'm still pretty pleased with switching from Uverse, though, I am a little worried about the acquisition from Time Warner Cable. I've heard mixed reviews on the company, so only time will tell. Only other small issue is sometimes the Multi Room DVR is somewhat buggy, but it is nothing I cannot live with.
11/23/2011
Still not having any problems with my service. Insight resolved my issues with the crackling telephone static, and actually, after a couple of service calls, the issues resolved itself. I think it had something to do with their network as other people with Insight Phone were having the same problem.
Internet speeds are still rock solid during peak times.
Multi-room DVR can be buggy at times, but I am not having many problems at all. I restart the control unit once a week, and that seems to resolve any issues I am having. The only issue is that from time to time, the picture can be choppy after I resume playing or FF through a program. I still find it is worth having the multi-room DVR and would suggest other people get the service if they are interested in trying it out.
My bill is still the same, about $160.00 after taxes for internet, phone and multi-room DVR with two TVs hooked up and almost any channel I could ask for.
I am still waiting to hear any news on the Time Warner Cable acquisition. Hopefully if anything changes it will be prices for the better, but only time will tell.
I still recommend Insight over any other carrier in Louisville.
1/20/2012
Bill is still 160.00 for internet, phone and cable. I'm not having any problems with the service, everything is still rock solid. I'm very pleased with Insight, and have recommended their services over anyone else in the city. I have been doing some shopping around on price to see if i can get my bill lower than 160.00, and it appears that I can, but that would be through satellite cable services that I feel are not as reliable as a hardline connection.
Overall, I am still pleased, and will wait to see what the Time Warner Merger has to offer. Word on the street is that it might be coming in March. My biggest fear would be them raising prices, but we will see what happens.
1/31/2012
I decided to drop the cable portion of my television service this weekend. I went ahead and went with DirecTV for a cheaper price. Insight decided to raise the price on my Internet and Phone bundle, but I had to pay a one time 25.00 fee for them to re-bundle the services, both of which are still slightly higher than what I was previously paying for the services. I was pretty happy with Insight cable service, but I am trying to do budget cutting and this seemed to be the most logical decision. I'll update this post after I get my bill with the two services. Hopefully, I am saving money. I did drop close to 92.00 out of my bill by making this decision, so we'll see how this pans out. Insight's customer service though this was not very good at the central office side in person, but when I called the Insight office via telephone, they were pretty friendly and willing to work with me.
5/31/12: I have recently upgraded to 20.0 internet service. My bill is around 93.00 for internet and telephone, which to me, is a little steep. I can bundle with Uverse for about 64.00 for the same services, but don't because of AT&T's terrible customer service. 20.0 service is not as promised. I constantly speed test my connection and usually hang around 7-11 megs per second. I will be notifying Insight, and if it isn't fixed, I will drop the 20.0 portion of the bill and go back to 10 megs. If they can't deliver for me paying an "upgraded internet fee", then they won't get it at all. Taxes on the telephone hurt the most. I pay about 15.00 worth of taxes just on the telephone line, which seems somewhat steep. I am going to price a landline thru AT&T, but cannot switch providers since Insight wants to charge me 61.00 for internet services if I drop my telephone portion. Either way, they get you.
8/28/12: Service is still spotty at times, but I am still somewhat pleased with performance. Telephone service is still rock solid and have not had any problems. I was price shopping at the beginning of July with AT&T and was quoted a price of 55.00 for internet and telephone service. I decided to call Insight, and they were going to rebundle me at the current rate for a 25.00 fee. I accepted and stayed where I was. I get my bill, it is still the same price, 94.00. I gave them a call this evening and was informed that the representative previously misinformed me and she informed me that I was not eligible for a discount until January. I am not happy about this as I was promised something and it was not delivered. I will be calling in January and will see what price they can give me. If they do not drop it significantly to the current promotions or something close, I will be leaving to go to AT&T. I can bundle through DirecTV and get a great deal between both providers.
12/10/12
I called today to remove the 20 meg portion of the internet since I am only getting anywhere between 6-10 megs anyway. I am a little tired of Insight only trying to act serious about problems when you talk to them about canceling. I explained to the representative that I had called several times to get the line looked at and everyone who looked at the modem diagnostics said that everything looked fine. Oh well. I am back down to just 10 meg internet. I am also looking at possibly canceling my telephone service soon if they look at increasing my rates this year. I did speak to see if they had any other type of phone plans, and the representative said she could cancel the long distance on the phone for 5.00 a month less. At this point it is worth keeping it. My bill is around 84.00 for internet and telephone with taxes included, but I keep watching the mailbox for my price increase which might be coming soon since I am at my 1-year mark. I will go back to AT&T as they quoted me 44.00 plus taxes for the same exact services.
1/13/13
Insight has managed to charge me a 3.95 lease fee for a modem that I know I paid for two years ago. I remember them splitting the cost over the bill for six months. After calling yesterday, they told me I never paid for the modem and that the lease fee will stay on the bill. I told them I wanted to purchase my own, but since I have Phone 2.0 service, the only option was keeping the modem and continuing to pay the lease and purchase my own, or just keep the one modem. Yes, it is 3.95, but I already paid for this and that cost can add up over time and it is another source of income for these companies.
I am switching to AT&T landline service and am going to keep my internet through Insight. Dropping my landline is not an option for me at this time. I am going to assume the price of my internet through Insight will jump to full price, but both bills added together (AT&T and Insight) will still result in a lower bill than I am currently paying bundled with Insight.
4/5/13: dropped Insight Phone in January and went with AT&T Landline so I could get rid of my modem fee on the account. When calling to switch the modem out to the one I purchased, their tech support asked why I was switching as I currently owned the modem. Apparently their systems and customer service don't talk very much. I told them they were unwilling to remove the fee from my account, so I just returned the modem to Insight. After getting my modem up and running, the connection has been solid. Paying for 10 megs by itself, the cost is 50.00 even. Insight/TWC has been trying to get me to come back to TV and telephone. Starting to hear some chatter with regard to TWC name change happening in June. Not sure what it will bring at this point, but we will see.
Internet connection is solid, nothing to complain about. Currently have DirecTV and AT&T Landline for home phone.
Comments:
 | | Going to miss Insight! It's a real shame insight is selling out to Time Warner.
I love the service I have received from Insight.
My internet is always on and the customer service is fantastic.
From the reviews I have read about Time Warner's RoadRunner service, they appear to be less than excellent.
In particular, Time Warner customer service seems to be useless.
Insight's reward for doing everything right is to be bought by a "discount" company without the discount price.
It will be like Wal*Mart without the cheap price. This really stinks.
I am going to enjoy my always-on internet and excellent customer service (which I never need) while it lasts because it's going to end once Time Warner takes over. | |
| | | | Re: Going to miss Insight! I'm on TWC and RR and have had GREAT service. Customer service when I've called (which has been a few times) were extremely helpful. So all the bad reviews of TWC are not all that they appear. I guess it depends on where you are. | |
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Review by doechsli
member for 9.3 years, 632 visits, last login: a few hours ago
lodged 27 days ago
- Louisville,Jefferson,KY
- $100 per month
- "speed is consistent and rarely down"
- "A little pricey and Time Warner is coming....."
- "Besides AT&T which already failed me it's the only game in town....."
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Had to drop my old ISP which was using AT&T copper as the copper wires are SO old they could not support 1.5 DSL consistently. Insight has been ok and the service works without any drama. In over a year I have had no significant outages. Time Warner has purchased Insight so I fear the devil is in the door.......
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 Review by TDOG
member for 12.9 years, 7033 visits, last login: a few hours ago
updated 29 days ago
- Louisville,Jefferson,KY
- $116 per month
 about 7 days- "Both services ( TV (classic,boxless)and internet(15/1) are reliable."
- "Too expensive"
- "It's this or AT&T"
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March 9,2013
They raised my classic tv and 15/1 internet , but at least I am not paying the 3.95/ mo. modem rental fee. My total monthly bill is still about 20 dollars less . I didn't use the phone any way.
TDOG
Jan. 3 2013:
Had Insight phone disconnected yesterday. I also turned in my Arris modem because I bought a new Motorola SB 6121 Modem. I will update again next month after I get my bill . This modem actually gave me a slight increase in upload speed. Stay tuned
TDOG
Dec. 5,2012
Time Warner Acquisition is about complete.
My 10/1 internet connection was automatically upgraded to 15/1
TV,Phone and Internet connection solid.
I guess we will stay with TWC unless something better comes along.
TDOG
Comments:
| | Insight I'm convinced its Insight internet service that is terrible. Its too bad KY only allows Insight to be the only tool in town. Hoping they will start thinking big town thinking and realize there is more then one company that offers high speed internet. | |
| |  lgamer
join:2004-08-16
Louisville, KY | Re: Insight Well Insight lines the pockets of local politicians with U of L game tickets and other perks to keep other cable companies from setting up shop here !
That way they can keep dispensing crappy service and since there's no other choices, we're stuck unless we just cancel altogether ! | |
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| | Well..... When Phone is in the mix Insight seems alot more willing to deal vs if you have just tv and internet. | |
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Review by cbohl51
member for 6.9 years, 52 visits, last login: 65 days ago
lodged 70 days ago
- Lexington,Fayette,KY
- $68 per month
- about 2 days
- "90% Good Service, fastest service available"
- "Prices keep going up, when issues happen, takes a long time to resolve"
- "It beats DSL, but there is a lot of room for improvement."
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I've been with Insight since 2006. Over the past 6 years, I've been pleased with the services. However, when issues do arise, it seems that they take months to resolve. It seems about once every other year I'm plagued with slow speeds, or drops in connectivity. The problems ends up on Insight's side, and I'm at their mercy until it gets resolved. I'm work in IT, and often need to work from home at moment's notice when systems are down. Having slow speeds / no connectivity means I'm driving to work to resolve the issue, which defeats the purpose having internet at home.
Also, was previously paying $50 for 20 meg service, now the bill is somehow $68 without any sort of notice prior to the raise in prices.
Overall, this beats DSL service in the area, but there is plenty of room for improvement from the company as a whole. Lets just say if a new company came to town with lower prices and higher speed, there wouldn't be much thought into switching!
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 Review by Matt_31
member for 10.1 years, 521 visits, last login: 9 days ago
updated 90 days ago
- Jasper,Dubois,IN
- $215 per month
- about 20 days
- "When it works .. it works good"
- "Poor tech Support on phone, need local office people again."
- "Service needs overhauled my area."
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I knew i was moving and planned to setup service they were there ontime and the tech guy was great. The people over the phone locally were excellent. Ran into a snag and needed real help from the techs in evansville and they were ether burned out from the same questions or didnt want to help. After weeks and weeks of tweaking and new modem I finally discovered the error was my Regal Splitter/Filter. Now things are up to pare and im very happy. I highly recommend this compare to the satellite service I had prior. For 39.99 and 4Mb im prob going to go to plus service due to the extra speed i might get at 6Mb.
8-1-05
Service has been real poor for the last 8 months with speeds less then half of advertised, service has also dropped alot. Almost worse then my satellite connection was and that alone is scary.
4-12-06
Service is still poor and dropouts still there have been told its locally and theres no plans at the moment to redo things. Also we dont want to even get into the cable boxes. Lets just say .. im real close to going back to satellite for TV. If DSL becomes here soon. I think ill also head that way.
9-16-06
After having a small chat with the CEO of insight with him contacting me, The ball got rolling and things now are running like they should have im on day 3 now and service is running at or even at times over what is advertised. Yes its sad the CEO had to contact me but his care and will has changed my mind about a company I felt was a lost cause. With what Mike (the CEO) is doing I feel one day will make Insight a company that is going to be great and while it may not have the extra kick its reliability in the future I hope will be as strong as Mike's will has been.
12-15-08
Service has now been Excellent for sometime, due to this we upgraded when they were testing the 20.0 and while it had some bugs back then it has been great for sometime now and I would recommend it to anyone whos got more then one computer or whos more of a power user. Mike our CEO has done a great job of bring service and information to us people through the site here at DSL reports and through his personal blog. (we now spend $145 a month on service with internet and cable)
2-18-11
They have finally given us upgrades now to 30 and 50 for a little while. Ive been on the 20 Since it started and have gotten mixed reviews on going to 50. They are telling us the 30 requires a new DOCSIS 3.0 modem however the modem I have DOCSIS 2.0 for 20 goes to 38. They say they will provide us with the modem. I found out its a Thomson... haaa .. like ill go through what i did before with that brand. Time for a new otta pocket expense for a motorola surfboard.
11-22-12
Things have been ok with Internet, the TV as of late has been the issue. We recently had to replace one of the HD boxes, as it caused MAJOR problems. We still have some small issues but really its ok. We've had phone service now for over a year and I would rate it as Fair. If I didn't have a cell phone I would be stick with Land line as Insights Phone goes down a lot where we are. I would say we have lost phone service about 20 times in the last 6 months. I Would say Vonage is much better phone service. Also beware Insight publishes your info to the public where other services don't. I had to find out the hard way. What's nice about Vonage if service is down with insight, calls will go to voicemail. I can also keep track of ALL calls on Vonage. So phone service im going to give a 2.5 out of 5 stars.
1-7-13
The end of 2012 and early 2013 is really turning into a bad news for insight. I have begun looking into Direct TV again. The issue I have to work on is Internet while we have TV in our apartment. Today our cable was shut off for a mistake they made for problems we are having from them. I have had enough. Ive tried to be positive and tried to write postitive when things have been good and made issue of when things are bad. I have been a fare viewer but with service getting more and more spotty and shutting down. I have much better things to do with my time. I should not have to pay for failure of service and problems. I hope you look for others before insight and get lots of peoples views and see it its right for you. Your area it maybe great service it has not as you can read my posts and reviews over time.
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Review by sanctuary
member for 12.3 years, 204 visits, last login: 109 days ago
lodged 118 days ago
- Columbus,Franklin,OH
- $48 per month
- (12 month contract)
- about 1 days
- "Good installation, Tech knew what he was doing. (25Mbps Down 1Mbps Up) Turbo RR"
- "nothing right now"
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Upgraded from 10Mbps Down 512Kbps Up. Very happy thus far. Have gotten speeds up to 40Mbps down, as usual depends on the time of day. Tech was personable. Didn't check any other options because I'm not interested in dsl, or satellite. Just have RR cable no TV or phone.
Comments:
| | Hey Where in Columbus are you at that you get close to 40 in Insight/RR Turbo? The best I get is upper 20's, almost 30 near Blendon Woods. | |
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 Review by balazone
member for 11 years, 2446 visits, last login: 24 days ago
lodged 127 days ago
- Lewis Center,Delaware,OH
- $98 per month
- "Decent internet uptime"
- "Crappy phone service, low internet speeds"
- "Since it's all I can get I'm stuck with it."
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Insight uses Time Warner to provide internet service for them so while you pay an Insight bill and get Insight TV service it is Time Warner internet and so its nothing special. Stuck at low speeds of 10mbits really hurt. I want to go back to Comcast but I would have to move!
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Review by Slight_Leak
member for 12.1 years, 280 visits, last login: 128 days ago
lodged 134 days ago
- Jasper,Dubois,IN
- $40 per month
- about 14 days
- "It usually works very well."
- "When it does not work, it can take a week to get tech here."
- "Best for the money in this area, but would move to fiber in a heartbeat if I could."
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I have more than a few problems in the 3 years here. The tech says our signal was really hot. I had connectivity issues, so I requested a straight line from the box on the house, instead of going through 2 splitters from my living room. On one call they gave me a new modem, I tried the phone service, but the voicemail system was not very good, and they replace your modem with an all-in-one with a battery backup inside. (which makes it hard to cycle you modem when you have problems.) I can test using the insight speed test and it always says i'm getting 20 meg, but testing here i'm only getting about 10 right now.
If you need a tech to come out you have to be home, my last appointment they said "tuesday 12-4pm and the tech showed up at 3:55 so I had to miss a half day of work. He said my signal strength was too high and turned it down on the pole... I will post my modem info later.
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 173 days ago
- Columbus,Franklin,OH
- Contract price not specified.
- "Customer service, product"
- "Switching when next move."
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Customer service made me real mad half the time when I talk to them. Will
be switching services next time I move. Here is a helpful hint: Repeating
yourself over and over again will just make the customer really mad! Just
say you are really sorry and there is nothing you can do or get me to the
right person! I am generally a calm and collected person but today I was
put into a bit of a rage.
Then to boot we never get the speed they promise us! Its to slow half the
time!
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Review by Xsk8er
member for 12.2 years, 4016 visits, last login: a few hours ago
updated 187 days ago
- Columbus,Franklin,OH
- $85 per month
- about 1 days
- "Called at 3pm, had installed by 5pm.."
- "Standard Pace DVR appears to have only 2 tuners."
- "overall a great deal."
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03/21/12:
3:00 pm:
Decided to switch to Insight after having Uverse only internet for a few years. Called up wanting only internet but sales talked me into the DVR as a special bundle said they could have a tech out same day by 8pm.
5:00 pm:
Contractor tech from Broadband Express shows up with the Standard Pace DVR and Surfboard 5101 modem.. install takes less than 30 minutes.. We chat about the the merger of Time Warner and Insight...
5:30 pm:
Tech leaves and service is up. Overall typical cable.. Kind of wish the Standard Pace DVR did more than 2 tuners but that's typical of cable.
I have Pace DVR with Digital Cable
Road Runner Standard 10 Mb / 1 Mb
Update 3/22/12:
Apparently most of overnight the modem dropped offline -- and is this morning -- the Digital Cable does not seem to be phased but internet is flaky.
Modem levels are nasty :
Downstream Value
Frequency 567000000 Hz
Signal To Noise Ratio 33.9 dB
Power Level -13.1 dBmV
Upstream Value
Channel ID 10
Frequency 32700000 Hz
Power 49.2 dBmV
Update 03/26/12:
Called Dispatch back (they had left a message while I was away over the weekend asking how my install was) informed about modem loosing sync.. She found some opening in the tech's schedule and got them back out within the hour of making the phone call!
They replaced the SB5101 with an RCA Modem and changed out the splitter and the connection at the tap.. Things have been stable since then.
Forward Path:
Signal Acquired at 567.000 MHz
SNR: 35.1 dB
Received Signal Strength: -6.3 dBmV
Bit Error Rate: 0.000 %
Modulation: 256 QAM
Return Path:
Frequency: 23.6 MHz
Power Level: 41.9 dBmV
Channel ID: 9
Modulation: 16 QAM
Things have improved.
Have 10 Mb down / 1Mb up for Road Runner
Pace HD-DVR with Classic cable..
9/26/12:
Notice from apartment complex that they are ending Insight's access to the property (going with a MDU Dish Network setup over the Coax in the building and offering "wifi internet")
So I had to leave Insight.. Overall despite a few outages was great being a customer and was actually looking forward to the switch to Time Warner.. Inisght made improvements over the few months I had service -- including folders on the Pace DVR.
Only gripe was when I called to cancel they wanted to charge $25 to come get the equipment so I had to take it back to the local office myself.
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