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 Review by RickM.Net 
UPDATED: 11 days ago
member for 7.9 years, 511 visits, last login: 4 days ago
 Louisville,Jefferson,KY
 $45 per month (month by month)
 about 3 days
 "Excellent service and tech support"
 "None that come to mind"
 "I'm honestly surprised!"
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I switched from DSL (static IP, 6Mb) to Insight's 10.0 service and sticky IP over a year ago and am VERY pleased with the service. Admittedly, you have to edit your domain IP every once in a great while, but with the speed of the internet's DNS servers updating so fast, it's fixed in less than an hour.
I've called their tech support several times and while you can on occasion get 'the trainee', I've been overall pleased with them.
I recently bumped up to their 20.0 service, and honestly get download speeds running over the 20 meg cap. Best so far was 2.19Mbps from Adobe. Obviously, your milage may vary, but I'm a happy geek =)
Attached images and files
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Review by ep1taph
UPDATED: 33 days ago
member for 1.6 years, 810 visits, last login: a few hours ago
Erlanger,Kenton,KY
$45 per month
"Amazingly fast and stable"
"Routing and network infrastructure issues"
"A good experience"
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I am reviewing Insight, but I have been using the cable internet connection here since it was @home beta. Thus I cannot accurately comment on how pre-sales information, Install coordination and I have not had to use any tech support.
Originally, with Insight, the service as 4mbit/384kbit. Insight rolled out their 10mbit/1mbit and things were shaky at first. After some research, I determined that the modem I was using (an old RCA) was not compatible with the upgrade. I took it down to the local Insight Office and they replaced it completely free with a new webstar modem. I had bought the original Cable Modem when the company was "InterMedia" and they had no problem replacing it. Once I had the webstar up and running I was cruising along at 10mbit nearly all the time.
Insight obviously has some restrictions on users who utilize excessive bandwidth. See the Inside Insight forums for more detail. I am not one of these users. I have noticed that they seem to be making an effort to hinder peer to peer technologies, and my torrents often seem to drop outgoing connections. Over all this does not concern me, and I believe that the network is more stable because of this.
What does concern me is that Insight obviously has not spent much time or thought into their metrics and routing. From my limited sources of information, I have gathered that the way you are routed is entirely dependent upon your geographic location. For example, I am always routed through Atlanta, GA. Atlanta is a linear distance of approximately 600km from where I live. Chicago, IL is approximately 400km in linear distance from my location. I play a lot of online games where ping has a sizable impact on deciding the winners and losers of matches. Part of Insights service area (the area blatantly next door to Chicago, IL) is indeed routed to Chicago. I have even seen a post of someone in IL being routed to Kansas City, MO.
All in all, I think Insight should have set it up so users are intelligently routed the most efficient way to the final destination. Chicago is a huge infrastructure hub and is where most servers are hosted for the games I do play. Even in server in Atlanta, where pings are obviously the most optimal for me, I still ping higher than many others that live further away. Having to go all the way down to Atlanta and back adds a lot of unnecessary latency.
Bottom line is, if you're overly concerned about your latency and you live in my area I recommend zoomtown/fuse. They have multiple direct routes with lower latency to Chicago and peer at much closer locations to their service area which give you much better pings. A friend on fuse pings lower than me to Atlanta, Chicago and anywhere else. If you need the bandwidth, on the other hand, look no further. Insights 10mbit service really does mean 10mbit for me -- even at peak times where latency skips up 4-8ms, the bandwidth is solid.
I will attempt to keep this post updated with further info on routing changes and speed issues. Don't hesitate to ask me questions in private message or email, or post in the Inside Insight forums since I frequent them.
[ Interesting point #1 ]
Often, routing changes. Insight has sprintlink and level3 bandwidth available at Atlanta. At the start, routes were quite balanced between the two. Over time, changes occurred on strange intervals. Routes would change from using a balance of sprintlink and level3 bandwidth to using almost entirely level3 bandwidth. In my experience, the latency using routes on sprintlinks network was superior and thus preferred by myself. Changes in routing changed between level3/sprintlink to a majority of servers over the course of time since the 10mbit/1mbit change. Now, it is rare to find any routes that use sprintlink. I can only wonder if, once again, it will eventually revert back to using a combination of sprintlink and level3. Routes from servers back to me commonly use sprintlink rather than level3 -- a good indicator that those servers have a much smarter routing configuration than what seems to be in place now at Insight.
[ Update on 07/22/07 ]
There was a very short (few hours) outage that occurred between Level3 and InsightBB for Atlanta-bound traffic a few weeks ago. There has been no change in routing, all traffic still goes south to Atlanta. Service has been reliable and stable with nothing to complain about. The experience with InsightBB has been amazing and if you live in the NKY area and desire speed, look no further.
[ Update on 09/18/07 ]
No real problems with service. It seems that sprintlink inbound routes have been disabled. Normal users won't notice a change, but it has a pretty negative affect on any Usenet providers that resell UseNetServer services. Insight provided Usenet access (through Giganews) is amazingly reliable and consistent. Insight customers are lucky to have it.
[ Update on 10/31/07 ]
Continued good service. Two nights ago I was having trouble accessing my email and many websites. Running some tests I saw that the routing was changing almost every 10 minutes. For a bief period of about 60 minutes everything was perfectly optimal, including direct routes to both Atlanta and Chicago. Routes were intelligently taking logical paths (Dallas servers would route through Atlanta, Seattle through Chicago, etc) but when I woke up the next morning all traffic was forced through Atlanta again. Sprintlink inbound is still nonexistent, routes only take sprintlink outbound. There are rumors of another speed upgrade for InsightBB customers. Numbers being thrown around by someone for the Evansville market were 20mbps download speeds. Will update if anything changes. I have changed my rating for Services to a 4 since provided Usenet access is reliable and very consistent. Tech support moves to a 4 also as I was contacted about issues happening with the connection late in the night.
[ Update on 11/07/07 ]
Almost all routing is using Chicago (Level3) now. There are a few routes that are still taking inbound Atlanta (Level3) but nearly everything outbound goes through Chicago (Level3). Some outbound routes still take Atlanta (sprintlink) and Atlanta (sprintlink) inbound continues to not exist. Perhaps they truly are phasing out the Atlanta bandwidth they have (had?). As the changes are made the service sometimes degrades but it's worth it to me -- great ingame ping to a majority of the servers in the games I play. InsightBB started taking over DNS not found pages (or whatever they are called). If you go to a non-existent domain/url it forward you to a page with advertising on it. I am using Level3 DNS servers as I think this is a poor practice and dislike it.
[ Update on 12/29/07 ]
Things have taken a turn for the worse. I am getting dialup speeds and contacted InsightBB on friday. They promised that I would receive a call before 6pm on friday. I received no call. Perhaps I was capped (why, I have no idea. I have transferred 32GB in this month of december and that is all) seeing as how it's exactly 7KB/s day or night no matter what protocol. Tried rebooting modem, changing my IP with a release/renew and all kinds of wire configurations. My local network is fine, there is something with InsightBB.
[ Update on 06/22/08 ]
It's been quite awhile since an update. Quite a bit has changed.
First, the routing now is quite optimal, with a direct route to Chicago being used in most cases where it should be. This satisfies me greatly.
Second, the speeds were top-notch until a little over a month ago. Since then, congestion during peak usage hours has plagued me with low speeds and horribly high latency. Insight claims this issue is "escalated" and should be resolved soon, but I am skeptical. I will try to remember to post here when it is fixed.
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 Review by TDOG
UPDATED: 64 days ago
member for 8.2 years, 5147 visits, last login: a few hours ago
Louisville,Jefferson,KY
$40 per month
about 7 days
"TV , Phone and Data from one provider"
"None so far"
"Unbeatable for the price."
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Update March 23 2008-0821hrs
Still zipping along with Insight Broadband. One small outage about 3 weeks ago...I think it was a moisture issue according to the tech,Anyway...it was fixed within the hour.I'm still very pleased with Insights service.
Very happy with the routing.Here's a line quality test.
»/linequality/nil/2365792
TDOG
One year with Insight Broadband is approaching. I monitor my connection quality very closely ...I did when I had AT&T (Bellsouth) from April 2000 till October 2006 and I do the same with Insight BB. And while the DSL connection was very reliable...It did seem to get flaky whenever a storm would roll through. Insight's cable connection seems to be bullet proof good weather or bad. I left AT&T (Bellsouth) because I could not get the 6 meg speed DSL. As it turned out,Moving to Insight was the best move I've ever made !
TDOG
April 21 2007 : 6 month update: Boringly Reliable and fast.
»/speedtests/10···28521853
»/linequality/nil/2217378
TDOG
Jan 9, 2007: 2 month update:
Insight Broadband - Standard tier 10000/1000
Service has been very reliable for the 3 months that I have had it.
I have noticed some increase in latency during prime time 9p-1a some nights.
For the money,it's great.
TDOG
11-7-06 One month update: Speed upgrade 10000/1000 Getting 9900's /960's Evening slowdowns are GONE! I think Insight Broadband is going to be alright.
TDOG
10-24-06 3 week update. This service is very stable and fast EXCEPT for prime time (8 pm-1 am) most nights. Other than that Insight Broadband is OK
TDOG
10/4/06 Just got service(4000/384) with Insight Broadband. So far so good. Speed tests running in the 3700's down and 360's up range. We'll see what she does at prime time tonight.
TDOGhttp://www.dslreports.com/tweakr/block:3c505c0?service=cable&speed=10000&os=Vista&via=normal
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Review by DrFillster
Posted: 70 days ago
member for 6.6 years, 271 visits, last login: 13 days ago
Lexington,Fayette,KY
$30 per month
about 7 days
"High speed internet; does what it should"
"none"
"excellent for the price"
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This is just for the internet service (not the cable service) Consistent speeds; low pings; excellent customer service. Company made a huge investment in getting saturated nodes unloaded. Nice job Insight
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 Review by jmelcher
UPDATED: 73 days ago
member for 2.4 years, 293 visits, last login: a few hours ago
Evansville,Vanderburgh,IN
$40 per month
about 2 days
"Fast 10MB down/1MB down, Great Tech Support, Local"
"Speeds (down & up) are not consistent."
"Great price for a great product"
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10MB down with 1MB up. Reasonable price for the bandwidth, although it would be nice if they offered a tiered service plan, like 5MB/512K for half the price of the normal speed.
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Review by dmcdon
Posted: 75 days ago
member for 5.8 years, 23 visits, last login: 31 days ago
New Albany,Floyd,IN
$50 per month
"The service works, but there are outages, and does not meet advertized speeds"
"Days like Sundays the service is very slow, calling them is hit or miss. Thier phone system may drop your call."
"Insight works ok"
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The worst issue I have with them is getting through to a person. Their IVR system dropped me 3 times today as I was callling to add VOIP to my service.
I don't have time to play games with a company to place an order, so I am going with Vonage. They talked with me on the first call.
The speed is an issue, it is irregular.
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Review by winslowb
Posted: 75 days ago
member for 75 days, 6 visits, last login: 67 days ago
Warsaw,Gallatin,KY
$36 per month
about 1 days
"Excellent service"
"none"
"Best cable company I have ever used"
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One of the best all-around
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Review by dmckay
UPDATED: 77 days ago
member for 5.8 years, 22 visits, last login: 50 days ago
Louisville,Jefferson,KY
$40 per month
about 2 days
"Great Customer Service"
"None"
"They won't let you down!"
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I've been an Insight subscriber in Lexington KY and now Louisville KY... their service has been awesome. Shortly after installation I had an internet problem... I called tech support and they sent a tech to my house in 30 minutes... at 7pm (who would think that the cable company could send someone out on the spot!). The problem was identified and a temporary new line was run to my home that night. (a permanent line buried in about 3 days) Insight consistently far exceeds my expectations in internet access, cable tv, and especially customer service.
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Review by rachus
UPDATED: 92 days ago
member for 5.5 years, 144 visits, last login: 35 days ago
Marysville,Clark,IN
$40 per month (12 month contract)
about 3 days
"Extremely stable in my area"
"I honestly have nothing bad to say about this service"
"Excellent service, reliable support."
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2 - 3 outages in 3 years and a constant 2+ Mbps practically 24/7. Tech support is more than adequate and in the rare instances where service goes down, it is back up within a 12 hour period maximum. I'm extremely pleased with Insight and am unaffiliated with them. I have worked for 2 different national ISPs, 1 startup DSL company and Charter Communications. My experience with Insight has been nothing but good (in my area).
Thursday, 24 April 08, 03:11 Eastern UPDATE:
OK, I'm back to give the current state of my experience with Insight:
Here are some suggestions BBR has recommended I mention:
• What other options did you consider for broadband:
Community Wireless, however, the speed would have been more than halved and over 2 times the price (in their favor, however, I do realize start-up costs and maturing a new technology in a "rural" area is challenging and I do admire their efforts).
• What SPEED/package did you order, at what monthly price?
Originally ordered/expected 1 Mbps down / 365 kbps up, got it - consistently. Currently getting 10x that for no additional charge. This is really something to behold -- supplier taking care of the consumer. I have nothing but good to say of this company.
• What good or bad experiences most struck you? Being in the IT industry, I sometimes forget to check the simple things. I had what I thought to be a signal issue about 2 - 3 months ago...it was my simple mistake. I'd bought a new router and new modem and mis-configured it. Insight rolled a truck out, the tech arrived on time, I found my silly mistake, apologized, the tech didn't complain a bit, and the service, as usual, back to rock-solid.
The only concern I have at this point, is how long can Insight continue to offer this world-class service without degrading like so many other technology manufacturers / suppliers? Can they keep providing this level of service forever? Well, they have done it for 7 years so far.
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 Review by jwi7452
UPDATED: 97 days ago
member for 6.9 years, 670 visits, last login: a few hours ago
Springfield,Sangamon,IL
$40 per month
about 10 days
"Fast connection!"
"Not always stable!"
"Only option that I have!!!"
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They are better than dial up!!!
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