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Review by ATXCardsFan See Profile

  • Location: Louisville, Jefferson, KY, USA
  • Cost: $200 per month
  • Install: about 2 days
Price, reliability, and being local
Latency at the core router 80% of the time
Can't beat the price and reliability.....I work for a major ISP and our prices are more expensive for 10meg(79.99)
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I have had nothing but good experiences from Insight from ordering to service reliability to pricing to friedly customer service.

member for 17.3 years, 1280 visits, last login: 12 days ago
updated 16.4 years ago







Review by BullCreek See Profile

  • Location: Lexington, Fayette, KY, USA
  • Cost: $30 per month
  • Install: about 14 days
Problem free change over and setup. Service provided as scheduled.
Cable may be down more often and for longer time than telco.
Cost savings is good. Much better internet speeds.
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Left WindStream DSL and phone service. They did not want to compete with insight on price or internet service, so I left them. Now I have 10M internet and phone service at lower price than had with WindStream. Go figure! Installation was on time for the date I requested. The RCA DCM425 cable modem linked the first try. And my D-Link 614+ router connected with no trouble. Naturally my PC settings may need some tweaking, and dslreports is great help with that issue. So, overall "Life is Good".

member for 22 years, 90 visits, last login: 9.9 years ago
updated 16.5 years ago


Review by phonixed See Profile

  • Location: Peoria, Peoria, IL, USA
  • Cost: $30 per month
Line has higher-end download and uploads speeds, usually.
The connection can be erratic. Though always up, it's mixed as to the quality of the connection.
It's a great service for everything but online gamng.
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Insight Cable is a great company to deal with. Their customer support staff is extremely helpful and their technicians do their work quickly and on a very convenient work schedule. However, as the good/bad points attest, the connection quality is a toss-up. It can be good, it can be horrible. I understand that cable is a great deal of shared bandwidth, but sometimes it's just unacceptable. Coming from a university technical support staff worker, believe me - there are times you just want to throw the modem out the window.

member for 16.6 years, 1 visits, last login: 16.5 years ago
lodged 16.6 years ago


Review by benad76 See Profile

  • Location: Greenfield, Hancock, IN, USA
  • Cost Contract price not specified.
Good Tech follow-up. Fast and reliable
Only one major meltdown in two years. Don't always get the 10.0 service.
Good Value for the price, beats DSL
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Insight offers local service from local providers. The in-home techs are always on-time. They are pleasant and don't have body odors or other issues.

Even though the company is HQ'ed in Louisville, KY, I feel they are my hometown provider.

I recommend them completely. I had a modem problem once and they replaced it without hestitation or cost to me.


member for 22.2 years, 28 visits, last login: 16.2 years ago
updated 16.6 years ago


insightreviewer
@insightbb.com

insightreviewer

Anon

WORST possible service - STAY AWAY -save yourself

i would never recommend this service to anybdoy. the only reason i am stuck with it is becuase there is no other service provider in the area. tech support is rude and not helpful
i have had problems for 3 days now and still no resolution
benad76
join:2002-01-07
Greenfield, IN

benad76

Member

Re: WORST possible service - STAY AWAY -save yourself

Sorry you had a bad experience. I would trust that you had an isolated experience. It is hard to believe that a customer service or tech rep would be rude unless you were being unreasonable or rude first.

These people are not robots with no feelings. I would take a different approach and see if a little extra sugar will get you the end result that you desire.
RCWings
join:2007-06-29
Carrollton, KY

RCWings

Member

Re: WORST possible service - STAY AWAY -save yourself

Umm, not an isolated incident.

They have treated me rude on a number of occasions.

They know everything, you know nothing. That has been their general attitude towards me.
chet526
join:2006-05-28
Henderson, KY

chet526

Member

Re: WORST possible service - STAY AWAY -save yourself

Never rude to me.
chet526

chet526 to RCWings

Member

to RCWings
You must be rude first.
RCWings
join:2007-06-29
Carrollton, KY

RCWings to insightreviewer

Member

to insightreviewer
If you consider asking them questions they don't know the answers to, than I guess I am rude, lol

Read my thread and you will understand what I am talking about.

»[Connectivity] Anyone ever get the run around by insight?






Review by Randy34 See Profile

  • Location: Springfield, Sangamon, IL, USA
  • Cost: $35 per month
  • Install: about 2 days
Fast Speeds
Nothing really.
You get what you pay for
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I signed up for the 15 / 1.5 on 01/27/2007. So far things are good im usually getting around 13 meg all the time and late at night I see the full 15 meg but 13 is fine for me especially during peak times.

UPDATED - 04/12/2007 - Things are getting worst 7 meg down all the time no idea whats going on tech said bad wiring but cant fix.

UPDATED - 06/09/2007- Things have gotten better. It seemed that the node I was on was overloaded. Insight did some work on it and everything has been fine since. I tried Insight Phone out for a month or so and it was just as comparable to Sunrocket really so I switched back to Sunrocket. I am still on the 15/1.5 plan with Insight I usually get above 15 mb down and I seem to max my upload out at 1.3.|

UPDATED - 08/10/2007 - Things are getting worst. Cant even get my upload to get about a meg. They say they are going to send a tech about, but we all know how that works. Ill update later on.

member for 17.9 years, 1082 visits, last login: 7.9 years ago
updated 16.6 years ago


Review by tigernike23 See Profile

  • Location: Decatur, Macon, IL, USA
  • Cost: $35 per month (12 month contract)
  • Install: about 4 days
Decent speed, reliability is above average, good for routers
Need to emphasize the fine print on the commercial....(I'm 6 times faster!!!)
It's good internet, and a way better bargain than DSL
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I've been an Insight customer since June 2005, and, coming from dial-up, I will never go to DSL. That being said, we had the intro price ($30/month) for two years, and this June, they put us on some bs (Insight Rewards), so now its $35. When our speeds crashed due to torrent downloading, (which we were at about 1000kbps max) support brought it right back up. They came out ran some tests, slapped a splitter on the input and its fine. I said reliability was above average because it has crashed before, and a few times around 1 or 2 in the morning, the signal just died (lights on the modem flashing). I've got way up and down on the speeds, I think after a recent test I was at 5500kbps, after Insight came out, it was at 13000kbps, sometimes its at 9000kbps, it really varies. But hey, I'll give them props....even though the speeds are like a roller coaster, they are still faster than what they were when we signed up at 4000kbps. This service should be no more than $35, IMO.

member for 18 years, 97 visits, last login: 6.3 years ago
updated 16.6 years ago


Review by (hidden by request)

  • Location: Fort Thomas, Campbell, KY, USA
  • Cost: $40 per month
fast fast fast and RELIABLE!
n/a
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I've had Insight Cable for over 2 years and I'm very, very satisfied with them. I've only had to contact them a couple of times and it was for VOIP issues. When they upgraded their servers,
it was a major issue for my VOIP w/Sunrocket as the QOS was horrendous.

After a 3+ months it was finally fixed. BUT... even though it took a
long time for Insight to finally fix everything, they offered fabulous
support and even gave me close to a month of free Internet service.

SandyMac

(review was emailed from domain insightbb.com)
lodged 16.6 years ago


Review by RedRSX See Profile

  • Location: Erlanger, Kenton, KY, USA
  • Cost: $47 per month (12 month contract)
Fast, Soild Connection
None at this time
A slightly $$, but usually fast, soild connections at advertised speed
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Recently moved to the NKY area from Cincy (Time Warner RR). I find the Insight BB service to be just as good/stable as my prior RR setup in OH. The only downside is the cost, as Insight is good for their "tack-on" fees - i.e., modem charge, everything has to be bought in one of their offered bundles of telephone, cable TV service etc., or you don't get the modem for free (you get nickle/dimed to death). But overall I'm happy with the service and I'm usually able to get close to the advertised speed.

member for 16.7 years, 51 visits, last login: 16.3 years ago
lodged 16.6 years ago

dualsub2006
join:2007-07-18
Newport, KY

dualsub2006

Member

No problem with the fees to switch

I have a business in Cincinnati that uses RR Business Class and I live in NKY where I just got Insight for my home. I totally dumped Cincinnati Bell here and very soon will at my business. Road Runner is ROCK solid and Insight has been exactly the same for me for the near 2 weeks that I have had it.

Being a DirecTV subscriber I had no interest in cable TV so I wasn't even sure that Insight would want me for Internet. Lack of MLB Extra Innings and NFL Sunday Ticket makes it a no-go for me and cable TV.

I had no problem at all paying a $30 install (my 10 year old house had never even been wired for cable, just Dish Network and then DirecTV) or paying $49 for the modem. I shopped the modem at Microcenter and Best Buy where it was $79. Insight sold it to me for $49 with interest free 12 month financing.

Given that Cincinnati Bell charged me more money for MUCH slower service with a free modem I was very happy that the only real cost to the switch was $79. My speed is 8x higher now. I would have paid a lot more than I did to switch.

Review by Skyflier See Profile

  • Location: Louisville, Jefferson, KY, USA
  • Cost: $113 per month
Fast, reliable connection
Pricey - $49.95 is a little much for me
Best available - 10MB/sec connection is nice
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I've been an Insight Broadband client since the roll-out over ten years ago, and I've
experienced great reliablility and pretty good tech support (although I never have to
call them really). They have always upgraded my equipment for free after each
bandwidth upgrade, even though I originally purchased my own equipment and pay
no rental fees.

I'm really happy with the service and would recommend it over any other ISP's in
the area - especially Iglou! It's a little bit expensive for my taste - $49.95, but I pay
for the reliablility and speed.

member for 19 years, 326 visits, last login: 13 days ago
lodged 16.6 years ago


Review by raff983 See Profile

  • Location: Noblesville, Hamilton, IN, USA
  • Cost Contract price not specified.
  • Install: about 4 days
Very fast, always 12+ up, 995 down. Local customer service is great, however off hours from KY are horrible
In the last two months, I have been down 5 times. One was a full 30 hours, others ranged from 30 minutes to 8 hours.
Waiting for ATT to get their act together on U-Verse
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Overall service declining. Hoping for ATT to get the U-VERSE working correctly before the borg take over

member for 16.9 years, 8 visits, last login: 16.2 years ago
updated 16.7 years ago

GLIMMER
join:2004-01-17
Fisher, IL

GLIMMER

Member

what?

and how many accounts do you have? the review above looks very much like yours.