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Review by kalone 
UPDATED: 356 days ago
member for 7.4 years, 1521 visits, last login: a few hours ago
 Lexington,Fayette,KY
 $45 per month
 about 3 days
 "Great Speed"
 "Speed can be up and down"
 "Great service"
| Pre Sales information:
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(ratings match consensus)
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Have had Insightbb for a long time was with @Home. Best game in town.
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 Review by kdoggmdf
UPDATED: 357 days ago
member for 1.3 years, 52 visits, last login: 5 days ago
Westerville,Franklin,OH
Contract price not specified.
"New Digital 4.0 HD Channels, 15mbps DL Speed, Never had an outage in over 3yrs"
"Since the update to Digital 4.0, by HDDVRs seem to reboot themselves quite often for no reason; Wish Insight had HD STBs"
"One of the best HD lineups in town, good internet speed, rock-solid stability, good price for the service level"
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I've been with Insight Communications since November of 2005 and I must say that their service has been rock-solid with me. I have the Digital Choice Package with 2 HD-DVRS (a DCH-6416 and a DCT-6412) as well as Road Runner Turbo (15mbps/512kbps) and an RCA/Thompson Modem.
The Cable Service
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Since the Digital 4.0 update, I'm in love with their HD package. They have more HD channels than Time Warner and Wide Open West, although most of the time you can't get Time Warner in the areas where Insight is in this market (Columbus, OH). Their service has been solid since I got it, never having any outages that I can remember and never having any issues. The only thing that has started to bug me since the digital 4.0 update is the fact that my HDDVRs seem a lot slower now and when I try and schedule a recording that falls on multiple days and time slots, the box will reboot itself. It often reboots itself also when I try and do too many things to fast (ie: load the dvr list and scroll through it, then access On-Demand and then switch back to a regular channel). It would be nice if Insight got the new iGuide software when it comes out, the stuff they use is quite out-dated right now, but it will suffice for sure. As for On-Demand, they have a plethora of OD content, all nicely nested in one OD window. This is one feature that they stomp their competition in. They have considerably more on-demand (both free and pay) available on their system than any of their competitors do. (And I've done comparisons with TWC, WOW, and U-Verse and this fact holds true.) I do hope that they add more HD on Demand, but Im sure that will come with time.
The Road Runner
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I have the Road Runner Turbo package (15mbps/512kps) and I have to say that it has been rock solid since I got it. Haven't really noticed any slow downs in service since I had it, even during peak usage, which is a good testament to Insight and the fact that they didn't oversell the node I'm on. The one gripe I have with RR (as most with Turbo do have) is the fact that the upload speed is so low in comparison to the download. I would hope that being in a market with such competition as Wide Open West with a 15mbps/2mbps tier and U-Verse with a 15mbps/1mbps tier, Time Warner would increase their upload speed which would, in turn, cause Insight to due to the fact that they lease RR from Time Warner Cable in this market.
Overall
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Overall, I'm very happy with the service Insight has provided me. The installation contractors were crappy, but that is to be expected with sub-contractors such as BroadBand Express. If you live in the market and have a choice between Wide Open West and Insight, go with the latter, as my experience with the former was less than favorable.
Attachments:
Followup comments:  BAHsims
join:2008-11-14
Covington, KY
 ·Insight Communicat..
| Insight customer with Road runner internet????? I found this interesting.
You are an Insight customer and your Internet is called RoadRunner? Road Runner is Time Warner !!!
Thank you SOOO much for posting that, as it confirms WHY I am having the issues with Insight, and the Techs keep telling me that my aera has been sold to Time Warner.
Well Mr W, I guess that cat is out of the bag. That explains ALOT ! | |
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kdoggmdf
Premium
join:2008-08-07
Westerville, OH
 ·Sprint Mobile Broa..
·Verizon BroadbandA..
·RoadRunner Cable
·Insight Communicat..
|  Re: Insight customer with Road runner internet?????
said by BAHsims :I found this interesting. You are an Insight customer and your Internet is called RoadRunner? Road Runner is Time Warner !!! Thank you SOOO much for posting that, as it confirms WHY I am having the issues with Insight, and the Techs keep telling me that my aera has been sold to Time Warner. Well Mr W, I guess that cat is out of the bag. That explains ALOT ! It depends on where you live. In Columbus, Insight does not provide their Broadband 10.0 or 20.0 service. Way back in the day, they made an agreement with Time Warner because, at the time, Road Runner was the only Cable internet of it's kind. Insight wanted to offer broadband, but didn't want to compete since they only have a small portion of the Columbus area. Therefore, they resell the Road Runner product. They have their own dedicated head end system that provides the service, but they use the same IP blocks as TWC in Columbus does as well as using the same routing system that TWC does, thus allowing the RR users to use the RR homepage and similar RR-based services.
As for your area, it is possible that Insight sold a portion of their system to TWC. I'm not sure about Covington or not, I thought Insight was a major player in the Cable industry there, but I may be wrong.
--
LCPL Barrington, Joshua D., USMCR
»www.barringtontech.com | |
| | | BAHsims
join:2008-11-14
Covington, KY | Re: Insight customer with Road runner internet????? I dont know, but nobody here wants it known thats for sure. God fobid you call them out on their service. Even though this site does everyone else. thats interesting to me.
Thanks for the info | |
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 Review by doc69
UPDATED: 362 days ago
member for 5.3 years, 2261 visits, last login: a few hours ago
Austin,Scott,IN
$35 per month
about 2 days
"So far so good!"
"Had one outage."
"My speeds are rock solid so far."
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I used to live in comcast territory in Illinois. I recently moved to Indiana. So now i have InsightBB. So far it has been rock solid. We had one outage , but i think a pole got hit. As far as the connection goes i have no complaints. I pay for 10/1 & i get 10/1 so far. Would i recommend Insight to anybody in the region? Yes! Right now im getting cable & broadband for $70 month for 12 months.
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Review by BAHsims
UPDATED: 1 year ago
member for 1 year, 7 visits, last login: 326 days ago
Covington,Kenton,KY
Contract price not specified.
"if it works good"
"HORRIBLE Local tech"
"I need Mr W to get involved to fix my internet"
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Mr W,
can we someway have a chat? I have had NOTHING but trouble regarding my service in N.KY The people who work here and run your system, are not the happy smiling faces on your commercials. months this has been going on, FINALLY get it fixed, , great for 30 days, and thursday night, guy comes out to the pole at night, does something, and now, I am slower than dial up with400=500 pings verified by phone tech.
Why do these people keep doing this??? I have it finally fixed, and got to use it for a whole month, and then they come and put splitters on the lines at the pole.
Rather than go thru another 9 months can you please help me? these people in N.KY , do not care a single bit if the service works or not. Like I said, they FINALLY, after 9 months, fixed it, and now, I have to go thru the whole mice in my walls, terrorist attack on the cable, works better when cold, works better than hot and all the other crazy stuff. From a business standpoint, it is less expensive to your company, to send the guy who can climb the pole, rather that 37 techs who will blame my house for whatever the guy did on the pole thursday night. .
I have the 20 meg, and here I am , once again, after the guy does something on the pole, late at night, with 400-500 pings, and 26 K downloads.
I am not sure I can go through this again. it will take 37 visits to get a guy who can climb the pole. I could write the script of the weeks it will take if you dont help me.
Please !!!!!!!! I am begging you to help.
Followup comments: Singular
Premium
join:2008-08-13
Shelbyville, KY
| Does he really work for insight? Is the guy that is climbing the pole work for insight or does he drive a vehicle that says contracted by insight on it. Have you talked to him to see what he is doing? Who knows it could be someone illegally messing with the cable line, especially if they are doing it late at night. Last time I checked that was a felony. The other thing that puzzles me is its not very often that he shows up. | |
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Review by juandemenchu
Posted: 1 year ago
member for 3.8 years, 5 visits, last login: 1 year ago
Lexington,Fayette,KY
$51 per month (12 month contract)
about 30 days
"Wonderful Customer Care..."
"One "10mbs-20mbs" connection per neighborhood. Lot of users near you? ...I'd recommend D.S.L."
"Great if you live in a rural area, if high-density describes ur neighborhood, I'd go with something else..."
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I've never seen above a 5 mbs DL speed in my area, this is also the case for many of my friends... If simple browsing and updates are your thing, then have at Insight!! 
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Review by whyerhead
UPDATED: 1 year ago
member for 7.9 years, 401 visits, last login: 342 days ago
Covington,Kenton,KY
$40 per month
about 2 days
"Good mail filtering, uptime is excellent, staff is prompt and responsive, speed is just. wow,"
"Install contractor sucks. Plain and simple."
"Buy the 20.0 product. YOU WILL NOT BE SORRY!"
| Pre Sales information:
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Speed: 20Mbit/sec down 1.4Mbit/sec upstream, Home equipment:Linksys/Cisco CM100 (Modem), Linksys WRT54G (Wireless/Router/Firewall) Dynamic IP.
When I moved from my former address, I demanded an Insight house tech come out to do the install for both my TV and my broadband service due to multiple issues with Utilicomm South (Insight's contractor) I simply did not need the drama they provide. Installation was a breeze between the two Insight techs that came out.
When I made the initial order, I ordered the Insight Broadband 10.0 product due to the non-availability of the Insight 20.0 product. Within 3 weeks of my move, 20.0 was available for an additional $10 on top of the $30 I was paying for 10. I decided to take it immediately, and wow oh wow. Nobody will ever get me off of Insight. This is truly the BEST internet service I have ever had, and Insight just keeps making it better. My speedtests are almost always above my rated speed. (On avg I get 30Mbit down).
I had a representative call me from the phone company to try to get me to switch over to DSL. I asked him if they could run faster than Insight.. the telemarketers response was: "Oh, we're 50% faster than your cable provider, all for $15 a month!" I said "Oh, so you can give me 30 MBit down for $15 a month?" he said "uhhhh, what?"
I responded: "Well, you said you were 50% faster than my current ISP, I am guaranteed a 20Mbit down connection!" He responded: "Uhhh, on the $15 a month deal it's 768kb/down 384kb/up." I said "OH, sorry! Why would I take a downgrade?" and politely hung up..
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 Review by indianafanatic
UPDATED: 1 year ago
member for 8.1 years, 814 visits, last login: 177 days ago
Noblesville,Hamilton,IN
$125 per month (12 month contract)
about 45 days
"No longer with them"
"Cable still not buried/cable outage affects all services"
"Switched back to AT&T"
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**Edit** 10/27/08
When Insight changed over to Comcast, customer service continued the nose dive. After complaining without results for over 2 months to have my cable buried, I made the switch back to AT&T in May. 2 days after I cancelled service, a tech came out and buried my cable. Comcast really did a number on many former Insight customers and have lost subscribers to show for it.
**End Edit**
I signed up for Insight's bundled phone/internet/cable service, for $90/month for 12 months, and it was installed on 12/22/07. There wasn't much in the way of product documentation or explanation, but thankfully not much was needed. When the installers came, they didn't bury the cable and it still sits today. "When the weather gets better, we'll come back and bury it." Well, I just hope that new home construction around us doesn't take it out!
On 02/02/08, I had digital cable with DVR hooked up and there was absolutely no documentation on how to use it. Having had TiVo, I was somewhat familiar with how it should work, but I still have many questions. Hopefully a call to Insight will garner me some type of manual for the box/dvr.
Overall, I'm quite pleased with the service and product.!
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 Review by frankenfeet
UPDATED: 1 year ago
member for 8.1 years, 3978 visits, last login: a few hours ago
Smiths Grove,Warren,KY
$35 per month
about 5 days
"Solid consistent connection."
"News group speeds."
"Can't beat the speed and price in my area."
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*Update 10/26/08*
Back in July I decided that I would try to be a bit more frugal and switch to a cheaper provider. So I called Windstream, and signed up for their 6Mb/384k package (I didn't qualify for their 12Mb package). Thankfully I hadn't canceled my Insight service, because the difference in service was tremendous. I sometimes connect to my PC remotely, and it was nearly impossible with just 384k upload available. Besides, I was only saving about $15 a month. Insight is still the best bang for the buck in my area.
*Update* 3-11-08
I was a little worried about what would happen to Insight after selling off half of their user base to Comcast. I was afraid that with half as many users we were going to see a price increase. So far, so good. My speeds are pretty consistent even during peak periods. My only real complaint is that Insight continues to limit their news group speeds to 1.5Mb. I download quite a bit, so I would appreciate more download speed. I would consider switching to Insights VOIP service but I was told by a rep that it's unavailable in my area. I've heard some rumors that a 20Mb/1Mb upgrade is in the future. We'll see.
*Update* 11-12-06
Insight recently upgraded their basic service to 10Mb/1Mb. Their Plus package is 15Mb/1.5Mb, which for me is overkill, but if you can afford, go for it. Since the transition to the Sprint backbone, I can honestly say I haven't had any issues. I really like the fact that their CEO now posts here on BBR. He's been very informative, and he seems genuinely interested in what we think. We asked for more speed and he's given it to us. My only real complaint about my service is the newsgroup speeds. It would be really nice to be able to max out your connection downloading from them. I will say that since their move to Giganews servers, the retention is now about 45 days for most groups. Way better than the 18 hours with their other news hosting service.
*Update* 7-27-06
The past few months have been really trying my nerves. Insight seemed totally unprepared for the network change over. I've seen several issues from not receiving e-mail, to total loss of service for several hours at a time. Don't bother calling tech support, they seem lost anyway. I'll continue to be a customer until I have other options, but it would take a lot for Insight to keep me if I did have another option.
*Update* 6-9-05
Insight continues to improve their service. They keep adding speed increases at not additional cost. I have noticed that they seem to be monitoring/blocking some ports. No big deal for me, since I don't use P2P. They are still the best bet for your money, at least in my area.
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 Review by Seven1
UPDATED: 1.1 years ago
member for 7.3 years, 1076 visits, last login: 146 days ago
Lexington,Fayette,KY
$43 per month
about 1 days
"Very fast download AND upload speeds. Very stable connection."
"Torrent throttling - even legit uses like WoW."
"Highly recommend them."
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The install process got off to a rocky start. I had just moved here to be closer to my work place and was eager to get my internet connection going. I work in the IT department and I truly need my connection in the event I need to VPN into my work network to fix something (plus let's face it, being an IT person I'm lost without internet access). I had scheduled the install for later in the day on the Thursday before Friday, July 4th, but I had a hard time getting through to them that their odd 2 to 5pm time slot didn't work for me because I didn't get off of work until 3:30pm. Eventually I just gave up and figured since it was a cable company they probably wouldn't show up until the last minute anyway. When I got to work the next day (Thursday) I was told that we could have the day off since our department was pretty much the only one there anyway. I saw a good opportunity to schedule the install when I could be home and called to reschedule it for the morning instead of the afternoon. I was told that was possible and the install was scheduled. I left to go home about 15 minutes later, and before I could even make the less than 10 minute trip home I got a call from a technician who left a voice mail saying they had missed me and would need to reschedule for another day - and since the next day was Friday and the 4th of July, that meant next week, and I would have possibly missed the technician again at the next appointment since their odd time slots didn't work for me. On the one hand, that's obviously really good response time, but who would have thought they would be THAT quick? I called to see if I could get the technician to go back that day, but was told it would have to be rescheduled for the next week as I expected. I found the whole situation very unacceptable but the person I spoke to was not cooperative in the least. So I ended the call and decided to take a trip to the local office thinking they might be more cooperative and helpful than someone in a call center. They were very courteous and sympathetic, but it was simply out of their hands. So a while later I called and spoke to another person in the call center who was pretty rude and condescending. I asked to speak to a supervisor to lodge a complaint about the whole situation and was told one would call me back. A little while later I received that call and managed to sort out the scheduling to get my cable installed later that day. I was told by the supervisor that generally the policy was to try to work with people on scheduling. Even though the scheduling is usually done in a time-slot manner (like 2-5pm) they would make a note saying something like "not until after 3:30 if possible." The people I spoke to before the supervisor would absolutely not budge on the time slots though. In any case, the supervisor came through and I got my cable installed later that day.
Despite the installation fiasco I remain impressed with the service. The speeds are great, even during peak usage times, and the connection is very stable. There have been some hiccups where I've lost my connection, but they don't last any longer than a minute or two. I can easily live with that.
The one gripe I have is the torrent throttling. While I can't say I can provide proof that they do it, it is very obvious that something is quite wrong when you are downloading a torrent at, let's say 10KBps (they advertise, and I get in HTTP downloads, 10mbps) and your upload speed is only 5KBps (they advertise, and I get in FTP uploads, 1mbps) and your whole connection slows down to a crawl. Browsing the web is painfully slow. Then you stop the torrent download and immediately things go back to normal speed. The worst part is that they are legit torrent downloads. I play WoW and everyone knows they use torrents for the big patches. I also prefer torrents to download any extremely large files that would otherwise take twice as long or more to download from an HTTP or FTP site (America's Army for example).
All-in-all I would recommend them, but at the same time I would like to see them improve their installation process and knock off the torrent throttling. I use them here at home and we use them at work, and unlike other ISPs they actually live up to the speeds they advertise. Their pricing is great too. I pay $40 per month, plus the $3 for the modem rental and that is exactly what my bill totals up to - $43.00. Not a single junk fee, which is a breath of fresh air after having service with many other ISPs. I can't speak on their tech support since I've never had to call them, but I view that as a very big plus as well.
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 Review by kywirelessgu
UPDATED: 1.1 years ago
member for 5.8 years, 2241 visits, last login: a few hours ago
Lexington,Fayette,KY
$46 per month
about 3 days
"Great speeds and uptime."
"If you only have their internet they will hound you to buy tv/phone service"
"Insight beats Alltel DSL in my opinion"
| Pre Sales information:
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(ratings match consensus)
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Been with insight for a lot of years now with a one year or so break to Alltel DSL (rural kentucky, no insight).
100% uptime for me since living in my new house (2+ years). Had some issues early on when insight was still growing up from the @home days, but here recently they have been rock solid. Really have no complaints at all.
The very few times I've even had to deal with their custom service has been great. At one point several years ago an insight bigwig even came out to my apartment with a service tech to help me solve my problems. (I don't remember now if he was a vice president of some sort or just a manager) Top notch company in my opinion.
My one and only problem with Insight Broadband is that I DID NOT purchase their telephone or tv services and they must be wasting a rain forest worth of paper sending me upsale documents to get me to add tv/phone. I just wish they'd give up and quit filling up my mailbox.
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